Beware $1200 taken from my Account 1/5
By Reviews for you from me
Fraudulent activity on my account! $1200 was taken on the 8th of February, on the 10th the thief went back and tried to steal ANOTHER $1200! Read the reviews on their website, this is a common issue!! I will be closing my Card & going to a reputable and safe company. Please beware, it may be you next.
Mobile App Locking You Out! 1/5
If you call to speak to a representative about the mobile app or the web giving you issues...it will automatically tell you they have a very high call volume to call back and it will hang up on you. Well here is how since 2013, it is now 2020, I have gotten around this and you will to if you do this correctly. Call the main help number, put your last 4 numbers of your card number and your pin as it says to. As soon as it starts telling you your balance, IMMEDIATELY HIT THE * BUTTON! It will then take you to another prompt for more options (this is just so you don’t have to sit and listen to all the money you know you’ve spent already lol) When it asks if you need to speak to a rep, hit they key (I believe it’s #4) it will then ask you to tell them more about what you need to “better serve you” You will then press the key that is offering to DISPUTE A TRANSACTION!!! STAY WITH THIS OPTION IF THERE ARE ANYMORE QUESTIONS TO PRESS ANYMORE KEYS AT THIS TIME!!! It will then connect you with a representative and you then tell them what you need and when you actually do press the CORRECT key, it automatically disconnects you to call back later. Now I have been hung up on a couple times, but if you will just call back and go right back through those prompts again as I’ve said, you will always get someone. Yes unfortunately I’ve had to wait for a little bit to talk to someone, but waiting and knowing you WILL speak to someone is a LOT better than automatically being hung up on each time you call...in my opinion. Hope this helps someone!!!
Customer Support Down? 1/5
By Kiing KeKe
Been calling for weeks on top of weeks and all I get is WE ARE EXPERIENCING HIGH CALL VOLUNE PLS CALL BACK AT A LATER TIME... I have called back at many later times and get the same thing.
Doesn’t work says registration failed card invalid 1/5
By fix 707
I just got my card and wanted this app but it just keeps telling me my card is no good I call my card I have a active balance I just activated it yesterday but app says failed I give up
Please needs update 1/5
Update how are peaple with disabilities can access there accounts really ignorance and Apple because Apple shouldn’t allow this kind of behavior disgrace
Not good 1/5
The app doesn’t work.
My money 1/5
By theygotmy money
Do in one know the email address too DirectExpress can not get money off card it was here in the 3 it the9 help
Is ok 3/5
By reina bea
Since I got this app the only thing that I’m available to do is just check my balance that’s all the rest is never works
Nothing but problems 1/5
Got the card for my disability tried the app and all I get is authentication failed over and over
By GG2 Gracie
Crappy!! It is saying I have an invalid card number! It works fine to spend money!!
Unsatisfied Customer 1/5
By Ycnan Zitro13
I downloaded the app, but it does not work with my direct express card. Called customer service who did not have a clue on what to do...
Unable to access my account 1/5
No wonder that direct express has got a low score I had tried to access my account and I even tried to register either way it don’t matter plan and simple I didn’t that one and I don’t make sense because the card is registered and I was able to use the card to get gas and some other matters but yet I can’t access online question: why ? Answer “ I don’t knowww a daaaa don’t create something you can get high score off of if you create something and get no answer makes no sense to create something and you get something like this I have no idea how Social Security could ever work with a company that has a low score like this, makes no sense none at all.
there’s no function on your app 1/5
By theres no function on your app
The mobile app does not function well at all
Log in 1/5
By Diablo Alejandro Dimelo Gandhi
I downloaded the app a few weeks ago and it won’t let me log in
Horrible app 1/5
Unusable, this app won’t even allow me to register the card after inputting all the required fields. No update to the app since last year, sounds to me like a new app developer is needed, obviously this group of developers are either inept or they just don’t give a F***!
What team takes a year to deliver an app update, when the customers have expressed outrage over the app’s performance.
JUNK, JUNK, JUNK!
Doesn’t Work 1/5
I’ve been trying to register my card to use the online app and it does not work. I have tried calling customer service and they don’t answer or if they do answer they are no help what so ever. Not very satisfied with this app. Definitely NEEDS IMPROVEMENT
Not working 1/5
By cecil 44
I got a new card and it will not let me add it it says I’m already registered so guess I’ll not be using this app
Very Disappointed 1/5
By Truley Concerned
They don’t have fraud alert on the card system. They should notify their customers when purchases seem off. Credit Card Fraud is real and the customers should be protected
This APP should have TRANSFER options 4/5
This Direct Express APP should have transfer money options to another Bank Account ,but it DOESN’T . I have to go on my Browser & go directly to the Direct Express website to transfer money . The other option to transfer money to another account would be to call ( which is a nightmare to get hold of a human) & do it. I thought that this APP would be sufficient enough to do that, but it. I don’t know why. Hope the developers will see this comment & sort out why it can’t enact the money transfer option. It would save a lot of time if they put that transfer option ..
Login in 2/5
I’m trying to activate the card online and it’s not letting me, it keep saying try again later
Failed authentication every time. 1/5
I have a social security disability benefits card with Direct Express and I try to get into my account to see how much I have a month and it will not allow me to register or activate an account, when I have money each month. This app is a sham.
Hackers in Charge 1/5
By screwed service reps
Someone used my social security number n private information to start an online account with my mobile app. I been missing money off my account for years. The mobile app was supposed to be blocked. It strangely became unblocked with multiple cards showing up on this online app that I didn’t start or gave anyone else permission to start. I have called several times to secure my account. I have gotten the messages of call back later, or they will call me back. I never get called back. I’m told my cards has been compromised.
Miriam Thomas 3/5
The direct express mobile app is great for checking your balance or finding transactions but I need to dispute a transaction and can’t do it on the app provided. Since I have been trying to reach you by phone for 3 days, stayed on hold for 2.5 hours without being helped, maybe you should update the app so we can actually manage our accounts so that we can do more than just look at it!!
Don’t get this card 1/5
Don’t get this card it’s horrible they just keep hanging up on me! Can’t get a new card horrible horrible service!!
Regarding US Direct Express App for debit card.
The app as described on App Store gives impression that more than one card acc. Can be accessed on a device ( smart ph. iPad similar ) reality is only one account per device. Why can't two accounts or more per single device be accessed. PIN numbers are still needed. Please explain what security issues are disallowing more than one accounted one device. Two cards per one device is only capable by setting up two user account on a single device which for quick change between users is not quick at all.
Also this cards web developer/card support are terrible not having much knowledge with the technology involved.
When will you change app to allow landscape mode for us that use tablet/iPad.
I haven't been able to get access to my money in over a week now. My card got hacked so I was sent a new one and I still can't use any of my money. I don't have a dollar to my name. I tried calling countless times and instead of letting me sit on hold it hangs up. I cannot get ahold of anyone and I'm about ready to get a lawyer. No one shouldn't be able to access THEIR money and not be able to get in contact with anyone.
Can’t login to account !!!! 1/5
I agree with the first review. I can’t login to my account. I tried everything and the same messages came up. I had Direct Express for around five years now. I had a problem on my phone and it was deleted I then tried installing it again and couldn’t open to login. I then thought it was my card and requested a new one, and it did the same thing. I am really fed up with this. What do you do? You can’t call customer service because you can’t get through. I’m ready to open another bank account just for my check. Wake up DirectExpress what is the problem??? (Furious in Florida!!!)
What a joke 1/5
Can’t register or anything, so disappointed.
Needs update 1/5
Can’t even register or activate on this app and my card is registered
By Josiee Katt
AFTER 3 TRIES I DID NOT RECEIVE A CODE!
App want let me register 1/5
By miko girl
This isn’t right can’t register my card tried 3 times. Have to delete the app
The app crashes at opening 1/5
By Ashley Rivers
Now the app doesn’t open anymore it crashes instantly, what a shame! Now I can’t see my available balance anymore 😡
No working junk 1/5
I have tried five or six times with this app. My daughter tried three or four times. Please don’t make the mistake of downloading this app. Stick with the website only
APP DOES NOT WORK 1/5
Used app for 2 years, no problem. IOS 13 comes out and it doesn’t work. App opens, then immediately closes. Completely useless. Contacted tech support at Direct Express and they deny any problem on their end or with the app. IT HAS NOT BEEN UPDATED FOR OVER 2 YEARS!! Works fine on my Android device.
App issue. 2/5
Ever since iOS has gotten to 13, this app doesn’t work anymore. It doesn’t even attempt to open. This app is way outdated and needs to be fixed so people can see their money.
App won’t open on phone 3/5
My app won’t open on my phone.
Not good 1/5
I can’t even launch the app anymore. I need this problem fixed please!
Stopped working under iOS 13.2 1/5
Won’t open anymore. When you open app it just shut down and goes back to home screen. Had to use browser to check balance.
Current version is crashing right now
Not working 1/5
This app just stop working it will not open
Needs updated and bug fixes 1/5
DirectExpress when are you guys going to update the app and fix the bugs. I can barely ever log into my app and see my account I always get error codes. It takes about 10 tries before it will work!
Not working with iOS 13.2 1/5
App needs to be fixed by developer. It’s now crashing immediately after opening. I used it for years and it was perfect until now. Fix it soon please! It went from five stars to one since I can’t use it.
It’s not working 1/5
I have been using this since being put o. Disability. The past 2 months the app has been horrible not working etc. the past week it hasn’t worked at all. It’s starting to getaggravating.. I hope it’s fixed ASAP
It's been 2yrs since you have updated this app! What???? I can no longer even open the app with the new iOS update. I can NOT see anything now. Thanks for being on top of this app.
not opening up 1/5
I have never had a problem until yesterday app wont open cant check balance or anything and i even uninstalled n reinstalled and cant even log in cause app won’t open at all.....i’ve had this app over 7 years
fix please 🙏🏻
Mobile app won’t open on phone 4/5
I ‘v had this direct express app for since almost 2017 and I have not had any problems with it up until now 2019 I just recently got problem on oct 3rd 2019 . When I did trying to download this app, so I can log my account, I was trying to access many time attempts it locked my out of my account on the mobile app I have tryed for 1 days every time my account. But I did call back it later time and many time I have done this get ahold anybody getting frustrated because I should have to call every day to get my balance my card .. it is not work it to direct express they won’t solve for direct express mobile app .. thanks for cooperation ..
I have a Direct Express card and this app refuses to open an account or whatever it’s supposed to do. I go through all the steps, enter all my numbers, choose all the security questions/answers, passcode &c. and it just dumps everything. “Authentication Failed” every time. For months. Once it said something about the app wasn’t finished or set up.
This is exactly what the government does-they probably have a highly paid team of experts working on a useless failure.
Old cards 2/5
You should give us the ability to remove old cards. Its ridiculous to show five old cards no longer in use. Its confusing and serves no purpose. This is could be a good app with a little updates. Correct the glitches as it crashes sometimes when I trying to open it and remove these old cards as previously mentioned.