New “feature”...We’ll be right back 1/5
$10 price hike to keep my grandfathered package. What was $35 then $40 will now be $50. Constant updates that claim to fix things but make matters worse. Constant propaganda about them listening to us. Except they must be listening to somebody else.
Obviously they don’t care if their app has a 2.3 rating with pages of 1 star reviews.
As a beta tester for their own streaming box, you’re given a link to provide feedback, but there’s no way to add comments. All you can do is “vote” on feedback that others have somehow figured out how to post. Then to make matters worse, there’s no search function so you have to scroll through pages of comments to see if anyone else has reported what you want to report.
Starting today, I’ve seen a page with the AT&T logo and the message “We’ll be right back” multiple times on my Roku Ultra, iPad and an Android tablet. DTVN can add that to the list of things to fix.
Unfortunately, the price hikes will never stop because they have to make up revenue from customers they’ve alienated and have quit, and to recoup money they’ve paid out buying companies.
The people managing and developing the DTVN app are incompetent. The people running DTVN are completely out of touch with the streaming business model and have never heard the words “cord cutter”.
Frequent failures 3/5
When the app works it’s great. It’s nice to be able to watch shows at any time and anywhere. The problem is the app doesn’t always work. Today I downloaded the latest updates, supposedly to “fix some bugs”, yet now it doesn’t work at all. All I get is a spinning icon at the center of the screen that never goes away.
Direct TV Now signed me out of my account, I guess because intro rate is ending. The app used to work fine on my phone. Now it will not load to sign back in. Tried reinstalling and chatting with an agent online to troubleshoot. I only get a white screen with logo and spinning wheel. So much for the idea that streaming is better. I’ll have to cancel with Direct TV and go with Sling.
Just updated today and now when I go to the app, it doesn’t even work. Just shows the loading symbol in the middle and never loads with a white screen. So pointless to update for my phone.
Can’t Sign In 1/5
Unable to sign in. Guess ATT isn’t making enough money off us victims to design a decent app or hire anyone who can develop a working app.
Can’t connect to my subscription 1/5
We use directvnow at home without issue. However trying to access on a mobile device has proven to be impossible therefore making this useless.
By Leaving ASAP
Randall Stevenson must have lost his mind. I have had Directvnow for a year. I have suffered loss of signal, have had to repeatedly chat with CS over the app not working or just stalling completely to a stop. Now my 160 channel for $65 per month is already being grandfathered. Oh I have two new choices both of which are less than half the current program choices for just as much if not more money. Enjoy your profit bonus Randy, you deserve such a tip for once again screwing the public. Jerk.
Bad update for iPad 3/5
Normally I have a great experience with this app on all platforms; however, as of recently I cannot get the app to even open on only my iPad. I’ve updated to the latest version and still no luck. PLEASE fix this issue.
On demand option 4/5
The app is cool, but. Need a better on demand option!
Not working 1/5
I just downloaded the app bc the site kept freezing my computer and the app doesn’t even work! As soon as I open the app it just shows the spinning icon. Can’t even go into the app to use it!
Piece of junk app 1/5
App doesn’t work and won’t load. It’s like they’re not even trying to fix it
AT&T don’t care just pay up 1/5
We signed up under Directvnow. Then AT&T bought it and I can’t log in to my account. I call they send me to Directvnow help... ohh wait it is AT&T and they send me to Directvnow but wait this is AT&T you have to call this number. Needless to say 5 times I have yet to talk to Directvnow to get help. Ohhh by the way they are raising the price and dropping the networks you get. If this change goes through I am going to Slingtv. My best advice don’t sign up for this hell hole sign up for Sling TV.
Can’t log in 1/5
This app won’t let me log in. It just gives me an error message saying to check back later.
Today’s update 1/5
Since the update today I have not been able to even open this app and cannot access DIRECTV now on Roku. I keep getting kicked back to Roku’s homepage. Thinking about getting rid of the whole thing. The update claims that they listen and they don’t . Very disappointing.
Smh Horrible 1/5
Honestly. It just barely works. Constant freezing. It’ll just kick you out of the app. Constantly saying something is wrong try again later. You pay this money monthly just for it to work half to time. Im seriously thinking about getting rid of it period. It’s more of a hassle than anything else
Not worth the $ 1/5
Great concept initially when it was priced accordingly. Now $50 for the cheapest package, and I fell like it is still a concept and frankly in beta. The DVR has been in “beta” for almost a year, and it has a mind of it’s own. Even though i set it to record shows and new episodes only i will go in and have 18 recordings of a show I just cleared out the day before. In addition it will record shows i never told it to record... I am also still dealing with buffering and audio/video timing issues. I shouldn’t be paying a premium price for a service that is still working out (plenty) bugs. Customer service is subpar... last time I had an issue they told me “we refreshed your account, uninstall/reinstall the app and you will be all set.” I followed instructions and have had more issues since. All of these streaming services have bugs and are way overpriced, but I would not recommend DirecTv Now. I hate to uncut the cord, but I am probably going to have to go back to cable.
Still No March Madness 1/5
By Terry Sr
Really after all this time still no March Madness coverage?!??
Accessibility voiceover 2/5
Please fix the app on Apple TV. The voice over doesn’t read the labels
This company have been charging my account for over 7 mos without me ever knowing I don’t use this app nor service every time I call my tv service att U-verse they will tell me no charges on my bill. All the while they where charging my bank card.! Cancel my card now they email me saying I will be charge extra come 05/2019 40 plus my bank supposed be taken care of it.
When att say it not charging me because I have U verse. It stared I think when I went inside of att store for them to transfer my information from old phone too new and I do remember a guy was telling about an app and it was on a tv screen in the store I told him I don’t look at tv on my phone. He said try it and it’s free just before the month you can cancel it. Afterwards I call att U-verse and told them about it and I don’t want no charges and I check again and. They said nothing. All the while it was not att it is something else charging my card over months.
I want this app company stop harassing me and charging my card and refund my money now. I never used this product.
Issues with Watch ESPN compatibility. 3/5
Overall pretty good streaming option. Does have some occasional glitches with audio and visual not matching or screen freezing. Biggest complaint would be that you cannot access ESPN3 or ACC Network programming within the Watch ESPN app with the Directv Now subscription.
Resolution still wrong 1/5
Still has wrong resolution on iPhone XS Max in landscape. Picture is cut off because you’re forcing the view to take up more than 16:9. That’s great that you want to allow that but the default view should be 16:9 in horizontal and then allow the user to expand the screen if they wish.
If you like random price increases... 1/5
Originally I signed up at a rate of $35/month “as long as you keep your service.” The fine print nobody saw was “we actually can increase the price of your service even though we said we won’t.” Now it’s up to $50/month and there are so many better services out there for MUCH LESS. I’m switching to Philo.
Super good 5/5
We use this all the time.
Roku App is Slow 2/5
Please improve the speed of the guide loading on the Roku TV app. It’s slower compared to the Apple TV app for some reason. Thanks.
Constantly buffering 1/5
By Teryn B.
It’s nearly impossible to watch anything.
App Not Working 1/5
Why is the app not working? It won’t even open. Needs to be fixed ASAP! Trying to watch the March Madness games on my phone and I can’t. Do BETTER!
Bait and Switch!! 1/5
Went from being the best deal to the WORST and most expensive. You took away Nickelodeon and Nick Jr from my daughter, her favorite channel! Shame AT&T! Total bait and switch! What a SCAM!
App hasn’t worked on iPad for weeks 1/5
App would not work, saw their was an update and after update still did not work. Went from bad to worse.
Solid app 5/5
I left Comcast for this app. I tried to go back to Comcast, but got too used to the quality of this app. So I came back.
Please add full native airplay support so I can connect to my HomePod directly from within the app.
Also, please add a way to jump back to the top of the guide quickly. Maybe like a double tap feature.
Overall, super solid app.
Terrible Password Recovery 1/5
I forgot both my password and ID so i did the whole process to recover it, but then it prompted me to check my email yo get my temporary password, but as soon as i leave the app, it resets the whole app, essentially making the temporary password useless.
More about $$$ than the service 1/5
Tried to cancel service, had no contract. They charged auto pay for an additional month anyway. Sure they said, feel free to use the service. Big deal. I stopped service because I couldn’t afford it at the time. Didn’t matter to them, they took the money anyway. I won’t use them ever again, even when it becomes affordable. Greed! Pure greed.
Removing 23 Viacom channels... 1/5
Price hikes and removing 23 channels... ever since AT&T took over Directv it hasn’t been the same. ...this has happened before as well. Stop being greedy or customer will cancel their service including myself. Keep yo ticking your customers off and see what happens.
Compatible with iPhone X?? 1/5
By L J 33
After six months, now the app is no longer compatible with the iPhone X.. Have troubleshooted for a week, no DIRECTV now agents or escalation or programmers have any idea what is going on. Wasting my time and my money. Going to cancel in the next few days if this is not fixed.
Please add user profiles for bigger households. 2/5
Video on-demand library still very glitchy. DVR still clearly in Beta. Also please add more network app login support. Science Channel app access is much needed please! More importantly, we need the ability to have multiple user profiles. It gets messy when your household has six people DVR’ing and favoriting different things.
Good until recently 4/5
Overall the app is great. However, starting yesterday the app freezes on the loading screen and nothing I do fixes it. Any suggestions? Thanks.
Over this app 1/5
None of the shows I want to watch ever work!! They’re always “fixing it now”.
AT&T ruined a good thing 1/5
Really disappointed with DirecTV Now since purchased by AT&T. Prices are going up significantly, meanwhile dozens of channels (including Viacom owned stations like Comedy Central, MTV, Nickelodeon, Logo, etc.) are being removed. In addition, their customer service is absolutely horrible.
WARNING dropping 20+ channels 1/5
By type box freeze
Extremely disappointed that they’ll be dropping over 20 channels and increasing their monthly rate. I’ll be dropping them as well.
Used to work 3/5
By Armand Torres
Used to work fine until now that can not even open.
Just notified that I am losing 99% of the channels that I watch and in addition will cost more for fewer channels....Hated Direct TV satellite service, Loved DirectTV Now. Goodbye DirectTV Now, HULU plus will be getting my money instead. Considering leaving ATT all together over this issue. Very poor decision by ATT.
Price increases 1/5
They just keep raising the prices... and removing channels.....for no reason. Whatsoever.... time to move on.
Worst App Ever 1/5
We are constantly battling this app to get it to work properly. There’s no predicting what glitch will happen next. Save your money and go with a product that’s put a little effort into improvements.
Beware. Does not work. 1/5
App worked ok for the 1st month, then recently I have had nothing but issues with it and the Fire Stick app. 50% of the time it will not play any video. It will just have a frozen screen and will say it’s taking longer than expected to load your video. The only support they have is “chat” online and all they do is blame your internet provider or have you delete the app and clear the data. I’ve spent the past 3 days with “chat” which usually takes about 45 mins from start to finish to get the service working again just for it to go out the next day. I will be canceling after this month is over since I just paid my bill and they won’t refund your money for the month if you cancel since it’s a pre paid service. I will be switching to a different streaming service next month. Don’t waste your time or money with Directv or Directv Now.
Freezes, shuts down, logs out for now reason, then takes several attempts to reboot. Add to that fees increase but quality decreases. Disappointing
Useless DVR 1/5
How about you take the money from all the price increases and fix your DVR. It’s amazing you can’t actually manage your series recordings and prevent improper recordings. It’s not this hard.
App works great; price is terrible! 1/5
By not today at&t
Just majorly upped the price! Disappointed! The Live a Little $40 package is now $93!
DVR needs improvement 2/5
Overall the service is not too bad. They keep stating that they are making improvements in enhancements, but I do not see much difference after any of the updates. What are you guys improving? There are definitely some issues that I feel like they could do better and fix much quicker than I have been. The available DVR space is a joke, the fact that there is no preview on the scrubber bar is even worse. These are some simple things that they can update fairly quickly and they just have not done it. Hopefully the new price changing will fix that and give them a larger budget to make some of these improvements.