First cruise 5/5
Our first time cruising can’t imagine ever sailing on a different cruise line. Our servers were amazing far exceeded what I expected. To be surrounded by such beauty almost made me cry.
Overall experience 3/5
All crew members were excellent, I have nothing bad to say about their service. The food could be better unless I pay extra to eat at a fine dining like Palo or Remy. The service in Palo was excellent didn’t feel like we were rushed compare to the second seating for dinner. I didn’t utilize the youth club as much as I should. There were 4 boys in my group and the youngest is 32 months. He was not able to join his big brother and his cousins to the youth club since he was not 3yrs and above yet. It was difficult to see my 32 month old isolated from his big brother and cousins. He would of been happy if he was with them. Prior to booking this trip, I inquired about the youth club if my boys can be together and not get separated? I was told by one of the rep “that won’t happen and that they’ll be together.” The whole time he was in the nursery he was upset and sad. I appreciate that all the counselors at the nursery did the best they can to make my 32month old happy. I even offer to come back to youth club to change my son’s diaper if need be as long as they’re all together? It was very disappointing to hear that there were no flexibility to this type of issues?
By Klinger Fantasy Cruise
Had a great time onboard everyone so helpful and attractive to everyone in our group. Booking our next adventure
So helpful for trip 5/5
This app is the way we communicated the whole cruise. It was so helpful to have all the info on your device. And we used it a lot to keep track of when activities were happening. Like (heart by event) what you want to go to and receive a notification on your phone.
App doesn’t provide message notifications, so if you are trying to contact your group, they either won’t get it until way later or won’t know that there is a new message. The personal navigator is pretty cool, but more challenging to read that the paper version. Dining times was useful. Wish there was a way for the ship/crew to send updates/notifications. For example, we had a dining change due to a small power outage. A notification through the app would have been useful.
The cruise from hell 1/5
Every thing we did was a problem every turn we made was an issue every step we took chased down to wash our hands. Disney has no care what so ever for parents and only a small bit of care for the children “if they’re the right height or age” my daughter wasn’t allowed on slides even when she made height requirements my wife was pushed away by characters for a simple hello and possible hug. The last day we saw two characters roaming the boat. What about the other 7 days you ask? Nothing unless you are waiting in an hour line to get to the characters and be told they need sleep. Are you serious Disney? The nursery had absolutely 0 experience calming an upset child. My wife and I had one dinner one night scheduled since we booked the trip all to be ruined by the nursery as they made my daughter sit in a corner and scream and cry until she threw up. All to the be told by head of guest services that he must “force” us to bring her to the hospital or she will not be allowed off the ship at castaway cay. And that was a whole other game. Weather was terrible every excursion offered cancelled no characters visible on the island. Constant dirty looks and miserable guests. The only good part of the ship was the wait staff and hostess .. carnival cruise line here we come! Oh I forgot to mention after spending $7000.00 on the trip and $2600 on the boat Disney was so kind to offer us swimming goggles for 3 people. For free to enjoy there own personal island? Nope for over 100$ to use for two hours . The only fun we had was off the boat at our ports of Call. #cantwaittogethome.
Exelente solo un detalle 5/5
By cepero family
Es nuestra primera vez en el crusero todo fue super exelente. Pero creo que deberian tener mas actividades para niños con necesidades especiales. Pero solo eso la expwriencia fue exelente Gracias.
Pros and cons 5/5
By Wakanda for Life
Cons: 1. We as guest should be able to adjust the gratuity of and staff, when the service is very bad. Our stateroom host was very rude at times, didn’t replenish toiletries. Got an attitude because we were in the room when he came in to clean.
2. It would of been nice to know at time of check in that the bands for the youth areas carries a deposit and need to be returned. Finding out when you receive your invoice is not the best way of communicating charges.
Pros: 1. I truly love the Disney way of making it easy for kids to be kids. Our nieces both 12 years old, was able to maneuver throughout the ship with very little assistance from us adults.
2. I like that Disney didn’t make the adult activities so expensive that you wouldn’t do any of them.
3. Our dinner Head Server, Server and Assistant Server were awesome for me and my wife at table 56 8:15 pm dinner time slot. Privilege, Richard and Ali was the best.
New update isn’t ready 1/5
By Cam Man1
We are currently on a Disney Cruise. I really liked the old version. The new version has parts that crash. The dinning location as been broken since the 2nd day of the cruise. The activities list has swapped locations for events a couple of times and drops some events completely.
Unfortunately, we have to go back to the paper navigator if we don’t want to miss events.
Cruise staff is aware of all the problems and are trying to get the data feed to the app fixed.
Mediocre App 1/5
The biggest complaint is that this app does not alert you to texts incoming if it is not open. This is rather self defeating.
It also does not allow pictures to be sent.
Worked great on my iPhone 6, but not so for iPhone 5s 4/5
On my iPhone 6, I was able to get all the notifications for reminders to any events that I had on my favorites. But I didn’t get any notifications for chat (other reviews says that the phone had to be unlocked for this feature to work but I wasn’t gonna do that). On the iPhone 5s, the phone stayed offline in chat until you open the app. There were no notifications for reminders. Other than that, all other app features worked as they were supposed to. Overall, it was a great app to have for a first time cruiser!
Awesome Trip 4/5
We got what we paid for! It’s worth every penny. Staff are very attentive and treated us like family. Very clean and the kids were all entertained. Just did not like the noise in the morning sounded like a canon all round did not get some well deserved sleep. Shout out to Putu, Henry, gave us all what we needed and our room sever Isai kept our room very clean,
Great, but... 3/5
App works okay. Didn’t notify me when I had messages. I had to open the app and look. Would also be better if you could send photos. Loved the emojis and map.
Best vacation ever! 5/5
Family time to the max! The ship and crew are wonderful. They are so nice and helpful. The food is fantastic. The shows are spectacular. Already booked another cruise!
Disney thinks of everything 5/5
By Mamaw Robin
Our family of 10 adults and 9 children just returned from our first Disney Cruise on the Disney Magic. The very first thing that Disney does is have all guests entering the ship gel hands with hand sanitizer. As a nurse, I was so impressed that this was the expectation any time we entered the ship, any dining areas, and any areas of large gatherings. Any nurse can tell you that the best method to stop the spread of disease is proper hand hygiene. Thank you Disney for your attention to detail.
We felt like royalty! 5/5
By John/Linda/ and Linda
This was our families second cruise with you. As I have heard it said, It was truly Magical! Special thanks to Martin from England who assisted us and made our cruise so very special! ❤️🚢
Great app, text notifications need improvement. 3/5
This app worked great for us on the ship. The ability to “like” events happening and them showing up on your schedule is great. It would greatly improve the app if it was able to send notifications to your phone more reliably when someone messaged you. It had no problem sending you the updates for events that were about to happen but it would fail to send messages regularly until you opened the app back up. Overall great idea and provided a valuable service.
Excellent service 👍❤️ 5/5
Disney Wonder is my first cruise and I couldn’t ask for more... all crew members are superb 👍foods are so good, entertainment is fantastic 👍is for all ages, very family oriented and rooms are big and very clean👍 . We celebrated our 25th wedding anniversary and they made it so special❤️❤️Thank you everyone from the bottom of our ❤️❤️ and Dreams do come true🌻🌻
A “Wonder” FULL Experience! 5/5
By Capt. Ernie
We all (4 adults and 2 children) enjoyed ourselves so much that we booked a Disney cruise in 2019.
Thank you for the wonderful memories!
Kathie & Ernie Buckley - cabin# 7526
Lisa, Bill, Trevi and Capri Buckley - cabin# 7524
Our cruise May6-11 from SanDiego 5/5
Just spent our 50th wedding anniversary on board with our kids, grandkids. Starting with the beautiful bouquet of flowers in our room and ending with such an easy debarkation we were beyond surprised at how awesome a trio this was . We Loved everything about it but must give highest ratings to our dining waiters Alvito from India and Mindori from Japan and head waiter Faisal. They were excellent on every level of service and kindness. They made dining an extraordinary and fun experience. We were treated like royalty and of course the food was WOW!!! The crew of the entire Wonder ship was 5 star as was the cleanliness of the ship. Shows were Magnificent! Been on several cruise lines including Carnival, Royal Caribbean, Princess. ...... Your standards surpass them all ,
Great job Disney!!!! We’ll be back !
PS. In Cabo we did a 3 hour port excursion of snorkeling etc. I can’t remember the name of the tour company but the whole thing was 5 *****., including the crew, boat, and equipment we got to use ( a first class operation) We had such a great time ... nice, informative, and helpful. Highly recommend this ! Even gave us water and snacks after . Another WOW!!! Impressive!
Need a sail map 4/5
It would be nice if they added the current ship location so when you sail past islands you can see what they are
The app 5/5
By a happy cruiser
What a wonderful way to keep our family of 6 in the loop of where we were or when to meet. Thank you for such fantastic technology to help up know the daily activities as well as a ship map. Loved everything about it.
Altaie’s First Cruise 5/5
This our first cruise and I must say we are “hooked”. The service from the house keeper to the servers was outstanding. I have enjoyed every second of my 5 day cruise. The application in our phone was amazing as well it keep us informed of all the activities of the ship.
Overall this has been the most amazing vacation ever and we look forward to doing it every year!
Cheryl Howard 5/5
This APP is an excellent way to get information about the Disney Cruise ship, the activities and communicating with the parties you’re traveling with.
Disney App on the ship 4/5
This app made staying in touch with our other family members on the cruise, so much easier than on a ship before! Only thing is that the app needs to have the option to ding so we can be alerted.
Disney Cruise on the Wonder May 6-11 5/5
This was our 1st Disney cruise and was Amazing the staff were beyond wonderful and events were fun! We already put down for our next trip! Thank you and your whole staff...
Texting doesn’t work. 2/5
The new update has a ton of great features like adding your pre booked events into the app but one of the features we liked the most was the onboard texting to locate each other and get text alerts from the kids club without carrying the bulky wave phones around.
With this update, the texts only came through when you opened the app, instead of giving alerts...
I also wished you could see the menus from other restaurants for each evening. We traveled with a couple picky eaters and at times would like to request a meal from another dining room.
Baja Cruise 5/5
The weather was very cold. Could not sit right the pool and enjoy the sun
Disney wonder 4/5
Everything was great only in my room in 2 out of 5 nights it sounded like jackhammers I have a video if needed . I called and asked why they said it was normal I should of known when I bucked in the back of back of the boat
Our first cruise 5/5
By Gary Greenwald
My wife and I decided to take our entire family on a Disney adventure and choose the Dream cruise. All I can say is it was magical! Every crew member was polite, professional and friendly. We loved it and will be back many more times.
1st Trip - Will not be our last with Disney 5/5
By The Ultimate Big Al
Well done, Well Done!
Cast and Crew of Disney Wonder made our first trip memorable and comfortable.
Until we sail again!
All the Best from The Weinert’s
Rowdy kids 5/5
By g-ma jackie
I loved the cruise but the evening entertainment was spoiled by unruly kids in the aisles and below the stage. No monitors. Thinking of canceling next cruise.
By CA Abuelita
Our servers Rey and “Visa” were amazing. They were so thoughtful and always served with a smile.
Our stateroom server Rhey was excellent. He was so helpful and made our stay very comfortable.
Enjoyed our Disney Cruise!!😊
I did not know about the app until the day of my cruise and it would not allow me to access the day set sailed but the day after. So I went an entire day without the app being useful. I’m really upset as my entire family has it in advance but me and I can’t use it the day of the cruise.
Messages didn't work 2/5
By Back 2 School
I would receive messages much later.
Disembarkement process a disaster 4/5
The entire cruise experience was wonderful until we had to disembark. We were quite surprised how chaotic and unorganized the process was.
It took two hours to disembark. Why was there only one exit for 2,000+ people to leave the ship? Why are there no different time slots do not everyone leaves at the same time? After we were off the ship we had to wait 30’ for the rental car shuttle to show up.
The food and service on the ship is amazing. The trip to Nassau not worth it. I would recommend to stay on the ship and enjoy the empty ship. Castaway Island on the other side is very nice.
Service, Food and entertainment are five star. Disembarkement process a two star. It messes up the good experience at the end. I am surprised that Disney allows for this to happen.
Best Cruise Line 5/5
Luxurious, friendly, great service, wonderful food variety and fabulous broadway shows. Adult lounges had great comedians, musicians and other acts like Flight Crew jump rope act from America got Talent (they were fantastic). Movies in two theaters plus your room’s TV. Karaoke lounge, bingo, arts and crafts, a water slide for the whole length of the ship. Great activities for young and adults. Castaway Cay Island is so beautiful. I recommended it to all my family and friends.
Disney Experience was awesome! 5/5
We truly enjoyed the cruise. Our first and hope the beginning of many to come. We were amazed how Disney is able to carry the same magical experience from the parks on the ship. Staff were genuinely nice and ship was extremely clean. I felt really safe having my kids run around. We were also amazed on how well people were moved, so never felt crowded. All activity were so great that if we missed one the other was as great. Thank you so much. Well worth the penny.
Disney cruise-Magic 1/5
By L&H Blanton
Just returned home yesterday from our vacation, we went on a Disney cruise on the ship called the Magic. The stingray excursion was awesome, we had a guy named Winston, and I’m sorry but I forgot the name of the driver of the boat. I think his name was Manny, not positive. But anyway they where GREAT!! We really enjoyed ourselves on that adventure. But while on the Magic I was harassed every day!! Housekeeping was horrible!! And it was all because I didn’t see the trash can on the smoking deck, so instead of throwing my cigarette butts’ in the ocean I put them in my pocket and put them in the trash in our bathroom. So for doing that I got blamed for smoking in the room, even though I had my 3 yr old in the room with us. I explained what I had done, the guy called his boss who I guess is over housekeeping. So when I came back to the room from having my toddler in the pool the “so called boss” was there so I explained to him what I had done, I even showed him that I had butts in my pocket at that time also. He said well we do have trash cans on the deck also. I apologized again to him for not seeing them. He said that there was a 250$ fine for smoking in the room, I said again that I had NOT smoked in the room. He said well whatever his name was that cleaned the room said that he had smelled smoke. I told him again that he probably had because I had placed my cigarette butts in the trash can in the bathroom. Well from the 1st day on I was harassed by those guys. It wasn’t just the guy that cleaned the room but he had his boss coming to our room. I said listen I have more respect for my 3 year old than to smoke in that room. I said I have already apologized for throwing them things in the trash and that I wouldn’t do it again. I felt like a child being scolded for doing the respectful thing. But the whole 5 day cruise I was harassed! Not 1 day went by that I didn’t hear something about me smoking in my room! I filled out the questionnaire before I left the ship on Friday the 4th. I know that I will never take my toddler back onto that ship again!!! And I will never recommend it to anyone. Because it’s not worth it!! So if anyone is looking for a cruise to go on, I DO NOT recommend this one to anybody!!! I had planned on going again next yr, I will go but it WILL NOT be on that ship the Disney Magic!
Excellent On Board App 5/5
We were able to keep in touch while being onboard. Youth club contacted us whenever the kids wanted to be picked up. We were able to plan our activities and get notifications when activities were about to start. A super great tool to make your cruise a great adventure!
High Quality 4/5
So much to do and quality was in the details! There was something for all age groups. Exceeded my expectation. Embarkation was smooth and on time. We had a basic inside cabin, but it was clean and spacious. Staff went out of their way to make everything magical and personal. Entertainment had the “wow” factor. Food was delicious. Only area that needed improvement was the coffee. Basic coffee was terrible. I read other reviews and was prepared for this. Bring your own instant coffee and just order hot water. Just thought that so much detail was thought of, this area was missed and is a big deal.
More Acessibilty 5/5
By Abreu, Lisveth
My thing I wish we had for this app is being able to access better descriptions of events rather than the vague event details. I understand that you’ll know more when you get there but there’s a lot happening and I just don’t want to run to side of the ship to then decide I might like the thing on the other side of the ship better. Also the notifications in messages for this app should make noise or an increased vibration intensity.
Disney Wonder 5/5
Truly a “magical” experience. Everything we expected and more. My husband and I are big Disney fans. We went on this cruise without any children as ours are adults. I think we had as much fun as all the kids on the ship did. We have reserved a spot for our next cruise. Highly recommend it for kids young and not so young. Disney did not disappoint. Worth EVERY penny!!
Disney never disappoints me 5/5
It’s hard to put into words how amazing this cruise was. The staff and customer service is phenomenal. Everything is so clean and bright! The ship looks brand new as if I was the first person ever on it. So many things to do I needed another week on board. Now I see why people book 11 day cruises lol
Surpised how bad the app has gotten 1/5
I am very surprised at how bad the app has gotten. We used to relly on the app to message while onboard and keep in touch with everyone on the cruise. This version lacks the ability to notify you about alerts unless you have the app open and inside the chat feature. Took me a few days to locate the ability to see onboard activities as you have to press the circle on the bottom to switch to navigator mode. The ability to message within the app while in cell mode would be a huge plus as sometimes some people stay onboard while others go ashore. Would be great if we could message non traveling people witthout purchasing internet. At least 1 person for emergencies.
C'mon Disney you need to step it up BIG TIME.
Must always have the app active to get messages 3/5
By Papa Trox
The app is helpful but it only works when the app is open. It would be more useful if your phone would vibrate to let you know someone in your party is texting you.
Go back to the other countdown 2/5
The other countdown counter was so much better
Fun cruise for kids 4/5
By true texas rose
Just got back from a five day cruise on the Disney Dream. The service and food was great. There were tons of activities for kids, and lots of character appearances for photo opportunities. However, as an adult, I wish that there was more entertainment aboard for kids and adults, such as comedy shows and theatrical shows. That being said, A definite must aboard the Disney Dream is seeing Believe and Beauty and the Beast. The spa services are amazing, but be prepared to pay a pretty penny. All in all, if you want a cruise to just sit back and relax, this is the cruise for you.
Deck chairs 5/5
Please consider having a little higher chairs for those who can not get up easily. Thank you
By mikey omalley
I loved it. This was the best week of my entire life