Dream Disney Cruise 5/5
My first cruise and it was must enjoyable! Every crew member was so nice & accommodating with a smile! I will definitely be back with my grand baby!
Be careful when going through the app there is no fail safe in purchasing the [email protected]
If you are looking through it there is no question if you are sure you want to purchase it. If you are looking at that icon and swiping you may get charged without even knowing it. I was not aware I had purchased it until we got our stateroom billing. Thankfully Disney reimbursed us an took the charge off our account. Otherwise the app is wonderful!
By crazy dillan
I don’t have anything bad to say about my experience it was even better than I expected
Good but needs some work 3/5
By rv racer
It does a great job of keeping you informed of what is going on and times of events on the ship. But the chat is inconsistent. Sometimes up to 30 minutes delay until messages are received. Also would be nice if you could make reservations on the app.
Disney Magic 5/5
It was excellent. Will be back.
Slow to chat in real time 3/5
By Brooke DM
The app had a lot of hidden features like filtering and menus. I didn’t discover filters until almost the last last of my cruise. The charting capabilities is a great idea in theory but still needs a lot of work. My family and I would include the real time in any chat so that the person receiving the text would know when it was relevant. Sometimes they would not get the chat text until the next day which was too late anyways. My dad kept having to log into his app and guest services wasn’t much help to resolve the issue.
One thing missing 4/5
By DCL dreamer
My only wish is that when you receive a message it would alert with a tone or vibrate!!! Otherwise it’s amazing
Not Intuitive 2/5
It takes a lot of time to figure out how to perform the functions available in the app. Just got off a 14 day cruise on Wonder (Platinum). This app requires being connected to shipboard WiFi. During our cruise, each time I used the app, I had to first go to settings and restart WiFi. Being dropped from WiFi significantly interferes with timely communications using the Chat feature and notifications of scheduled activities. Using an iPhone, the only notification seemed to be vibration. I checked that all notification types were enabled on my phone. If you aren’t holding the phone in hand, you likely won’t notice the notification. For me, this is another “miss” for Disney, but nothing compared to the “failed” Disney Cruise website. We tried for months to manage our excursions and other cruise related activities, as did many others on the same 14 day cruise. For months, we were never able to access our account!!
Top Notch 5/5
This app is the icing on the cake of Disney’s hospitality and ease of use!! Made the cruise so enjoyable by having the scheduled events onboard at your finger tips!!! From knowing how much money you had spent to keeping up with family/friends through cruise messaging, once again Disney adds that special touch to make a trip as stress free as possible!!!
This is a review of the app, as opposed to the cruise. 🙄 4/5
First time on a DCL cruise so obviously first time using the app. The app is a must have. As you will find out, the app only works on the ship. It uses the ship’s WiFi, but use of the WiFi is free when using the app. There is no need to carry around the daily schedule like the ‘old days’, in fact we didn’t have one left in our cabin. Paper copies are still available.
This app provides just about any information you might need: diagrams of the ship’s decks, up to date account information to be reminded of how much more expensive your vacation is getting by the hour 😂, schedule of daily activities, local weather, general information, and a chat feature so you can keep in touch with other members of your group.
The organization of the daily schedule is done very well. You can see the schedule for the entire cruise from Day One, as well as every evening’s menu. You can ‘like’ activities and then get notifications to remind you they are about to start. You know, so you don’t miss BINGO. 😳
The only reason I gave this 4 instead of 5 stars (I would have done 4.5 if I could) is navigation within the chat portion of the app is cumbersome. DCL does make Wave Phones available for free, but chatting in the app is so much easier, even if cumbersome.
Things to add to app in the future:
- When looking at a diagram of the ship’s decks, tapping on a space (lounge/restaurant/kid’s area/etc) and then having information/schedule for that space appear.
- Current information about the ship (position, speed, etc., essentially the information from the ‘map’ channel on the television)
- A current events (news/sports) section, sort of a HLN.
Great App for Cruise 5/5
By Coach V10
This app is a great way to keep in touch with your family throughout the cruise. You will have to get everyone’s chat ID to add them to your group when the cruise begins. Sometimes, the messages wouldn’t go through after we returned from an adventure, but it is still a great app to keep in touch with your group!
Handy tool while on board. 4/5
Would be even cooler if it added a map element which would show the ship’s location, heading, speed, etc. to keep us geography geeks entertained while underway at sea.
Disney Dream Cruise Vacation 5/5
By EAV'S and Family
The best Dream and Magical for my four Grandchildren and Family . Employee from Guest Services by the name of Nisha made it very special for one of my grandson’s who’s birthday was in February. And not only for him , but for entire family . And also would like to thank and appreciate the service that was give to us by Housekeeping, an employee by the name of Wilkins his service was excellent. And our Chef Som who took care of my youngest grandchild meals . Excellent service ❤️ Thank you all . See you soon again . And I will highly recommend this Cruise . It was GREAT 👍🏻
By Soooooooo great
No alerts when I get a message. Must have for me
Amazing trip, great service 5/5
This was our first DCL vacation, needless to say it was amazing. The app is extremely useful and you can plan your day with it, it also serves as a communication system between you and the kids club, in case a kid want to see mom and dad (which is very unlikely).
Great First Time Cruise 5/5
Just returning from our first Disney cruise and already planning our next one. Everything ( food, service, ect...) exceeded my expectations. We sailed on the Disney Magic March, 8-13th and I would like to mention by name 3 individuals who made our experience magical. In the dining room ( table 50)Emily and Mario attended to our every need and were so kind, helpful and efficient. Dom, who was our cabin steward was amazing and always greeted us with a smile and went above and beyond in keeping our stateroom ( 6524) clean. While we thanked thanked them, please reiterate our gratitude to them.
4 Day Disney cruise 5/5
By The LeBouefs
The grand kids age 4 and 9 love the cruise. My 17-year-old loved it also. We will talk about this for years to come. Me and my wife enjoyed it and love being with the Disney characters. The cruise was first class all the way. Thanks Mickey
Disney Magic 1/5
Was very slow. It was very hard communicate.
Made me cry out of frustration multiple times 1/5
Not worth the aggravation. They are the worse. Customer satisfaction and making up for their wrongs is not on the menu. I’ll choose a different cruise line to spend my money on.
Does not work 2/5
The app sometimes does not deliver messages even though someone is on the boat
Marvel Day at Sea March 8th Cruise 5/5
By Benhaim Family
This cruise was FABULOUS!! Especially Bradford & Kenneth. They looked after my family & made us feel special. My only disappointment with this cruise was that there was no cooking demonstrations, cheese seminars, etc. I really enjoy those & I missed that.
We had the best vacation ever! Our servers were top notch. Going on the Fantasy again next year for Mardi Gras! Can’t wait!!!!!
By I was on the cruise
This is a great app you should get it!
DISNEY CRUISE 5/5
If you haven’t taken the cruise you should. It’s like a kid in the candy store for kids and adults. I loved everything about the cruise- staff excellent- food delectable- entertainment exceptional- Disney Cav beach was absolutely top notch - THERE’s nothing I didn’t love about the cruise!!! IT’s HEAVEN ON EARTH!!!!!
This was our first Disney cruise and everything was amazing! Our son is gluten-free and we really appreciate the accommodations that were given, Jervis Aviv and Jirawan really mAde our dining 5 star! Our children would get so excited to see Mr Jervis Golding. They are still trying to figure out his magic tricks ! Gusti made sure rooms were clean! We look forward to our next cruise!
The best cruise ever!! “ From Baylee Ratley” 5/5
All are the best. Love that y’all have free food. Ps. Y’all ice cream and French fries are the best. I just off the Disney cruise the dream and I had a blast. I miss being on there!! Can’t wait to go back!!🥰😀☺️
Poor texting 1/5
Text messaging on board does not work well.
I have used this app before when sailing with Disney and thought it was a good app back then. The new updates have made the app hard to navigate, hard to use use, and hard to find information. The messaging system/feature of the application also does not work without having the app open at all times. Messages are only received when the app is opened to look at something.
Awesome cruise! 5/5
Sad to get off the ship. Perfect weather. Private Island was special. Grandkids had the time of their life! Thank you Disney!
My Panama Canal Disney Cruise 5/5
By m zig
We had a great time and would recommend this to everyone. The food was superb and the service of crew members was excellent!!
Kept logging me out 4/5
Had to re-link multiple times, which makes chat feature less meaningful.
Rest was really good and easy to understand what was happening when and where character would be!
Very helpful app 4/5
Kept me in touch with all of the going’s on aboard ship. Liked previewing menus.
Rebuttal to the Naysayers 5/5
I believe if you look for the “bad in people & things you will surely find it.” If you “look for the good in people & things you will find that as well”. The Disney app was as wonderful as the cruise!!
The app was VERY helpful!! Kept me updated on the onboard activities and port adventures. Loved the dining info with menus included. Able to keep track of spending/account. Maps of each deck. Everything you need to know to enjoy your cruise.
Great App but needs work 3/5
Schedule is on your fingertips and you know what’s going on in and around the ship, which makes it very useful.
The chat and communication part of it can be improved , the messaging works only when the app is open - if they can add notifications with sounds and messages to be received when the app is not open and may be also add calling between family members that would be helpful as thats the only way to communicate in the ship.
Needs some improvement 3/5
Would be nice if reminders for booked activities were a little earlier. Face time or voice communication would be a great feature to keep in touch with your party on board
Disney Cruise Line is a MUST! 5/5
DCL is top notch in customer service. They have a magical way of making your vacation special. We sailed with them 3 times and may visit them again!
Great family vacation 5/5
This was our first Disney Cruise. It was a a great success! The culture that the employees have created is truly Magical. The size of the Magic was perfect for a first time cruiser. Enough to explore but not to feel lost or overwhelmed. Our servers, Jerson and Rahul, that traveled with us to each meal were a blessing. Kind and fun and remembered us by name. I don’t usually require a lot of ‘fluff’ in my day to day, but I do recognize excellence! These guys are it! Our room host Jojo was top notch also. I felt that he treated our belongings respectfully. In reality it is just a bunch of stuff, clothes and toiletries, but it was always neat and tidy and lined up with care. The shows and entertainment were, of course, the best of the best with Disney. It really was the personal touches that allowed me to let it go and enjoy. Thank you Disney team for the great memories. ‘Til we meet again! ❤️ The Hill’s
Our first Disney cruise 5/5
This is our families first Disney cruise on the fantasy. It was in an amazing trip thanks to the following people who made our days feel magical first in our dining room it was Suki and Dinesh, A big shout out to Dwayne at the Port Adventure who made my granddaughter feel special. My granddaughter wants to send a big shout out to Emma from the Youth club.
App needs work!! 2/5
Over all decent for activities.
Poor for communication (text msg) especially! Extremely delayed for notifications (almost 2 hrs delay).
Suggest calling features as well as text for the app. Also have sound notifications as well as vibrate.
DCL guest WiFi 3/5
Very poor connection. I would get messages at different times of day, sometimes many several hours later and it made it very difficult to communicate with the family.
By Jr Omer
This app is very useful to contact family members. Other lines don’t even offer it. BUT sometimes the transmission times were so delayed that it wasn’t effective.
Disney Cruise 5/5
By J.P. Hill
We had a great cruise from Miami to Cozumel then to Castsway Cay. The host Jojo was amazing we all loved the different towel designs every night. Her son and Rahul made every dining night an experience we will never forget. Thanks for employing such great and knowledgeable and kind staff. We will be back for sure. Excelsior!
The Magic Of Disney 5/5
Exceeded all of our expectations by going above and beyond. Thanks for making our trip truly magical!✈️🚢🦄
The crew was exceptional! Service was excellent! Everyone on the ship just seemed so happy to be there. They genuinely wanted to make sure we had a wonderful time! The navigator app was so important in knowing where and when to go.
Oh Ship, our family vacation! 5/5
We all had a wonderful time on the cruise, I have not 1 complaint.... Our day at Castaway Cay was so relaxing, and all the shows were excellent!! Our servers for meals,Yusuf and Francis were exceptional.......
Great concept, needs polishing 3/5
Best onboard app for any cruise line, but needs a few updates/features. Then it would be optimal
Cruise App 5/5
By Jonesy Renae
The Cruise Itinerary App was extremely helpful! My husband and I were able to ❤️ some of our favorite activities and find them easily in our saved favorites. The reminders that popped up on our home screen were also essential in making sure we didn’t miss a couple of our saved events. My only wish is that I could use the Disney emojis in my everyday texting and not just while I’m cruising. *Sigh* Maybe someday. 😉