Countdown is gone! 2/5
I was excited about the new app update and seeing our reservations on it, but now the countdown has completely disappeared!! Also very unhappy with having to log in EVERY SINGLE TIME, and the Face ID feature isn’t working. Please fix!!! I miss opening the app just to see the countdown.
Not a good update for the app 1/5
You have to log in to see the countdown. What fun is that?😢
My family would, at any given time,
just open the app and flash the days at the rest of us. Now it’s too much work.
It’s not even first when you do log in.
Bring back the old app with the countdown suitcase please!!!!!
This is our 4th cruise using the app and the least liked.
Pacific Coast DVC Members Cruise 5/5
By DVC Member 2001
Thank you for a wonderful cruise! Had a great time! I have to say that I was very disappointed we didn’t get an Aladdin t-shirt. We were on the 2018 and 2017 cruises and got Christopher Robin and Coco t-shirts. Aside from this, very happy with cruise!
Disney Member Cruise! 5/5
By Mickey's Ohana
Our first cruise and Disney did not disappoint! From beginning to end an experience that delivered fun, fun, fun! Bonus points for matching us with wonderful dining partners. Only thing that would have made it better.... having all our adult daughters with us. Oh well, that’s why we purchased additional DVC points.
Bugs latest update 2/5
App says something is wrong when logging in. Please fix.
I feel like the quality of the food at dinner has gotten worse. I was not impressed with any of the meals we had this time. Maybe it is the rising cost of food. But it was ok just not anything to talk about.
Love it, but hasn’t been working lately. 3/5
I love the DCL App, but had some issues with it not working on the ship recently. Just learned, with this new update, that with my iPhone I needed to allow the app to use cellular data in order to enter my email and password successfully to link my reservations. I wish the app would have given some sort of direction for that since it took me a while to figure that out. I like the look and use of it before the cruise, so hopefully it will work while on the cruise.
Awesome! Awesome! Awesome! 5/5
The app made our trip that much better! Disney Cruise Line is amazing! We love Disney!
Best First Cruise ever 5/5
The cruise was well organized and I was very pleased with the amenities and personnel on board. A big shout out to our dinner servers, they did an exceptionally job at keeping us entertained along with their magic tricks and their quickness to getting our food served ect. Table 24 servers you are the best and hopefully you are our servers the next time. I will definitely be back a second time.
Logs me out 2/5
The app keeps logging me out.
Do not like the update 3/5
I don’t like the app as much now because you have to login all the time to use it. I like it the way it was before so I can quickly see how many days until my cruise.
Want the countdown to my cruise back 3/5
I want the countdown to my cruise back. I was so disappointed that its been removed.
Add Pickleball 5/5
Pickleball is the fastest growing sport in the US. Suggest ether adding it to your on board activities or Castaway Cay activities or both. I had a GREAT cruise - THANKS!
New update 5/5
The update to this app is great! I can now see all of our plans and itinerary on the app where before I had to log into a computer. Looking forward to our next cruise in October and seeing how the navigator works on board the ship. Thanks again for this update!!
The icon appears and I’ve checked it off but I’ve not been able to get FaceID to work. Disappointing.
Disney App needs work... 4/5
Party of 9 could not communicate while on ship using app! Messages delayed hours to days for others?!? Bugs abound!
Need to instruct guest services that island destinations DO NOT have functioning ATMs; in fact the one in Cozumel appeared to not have functioned in several months!
Only GC had a functioning ATM. Jamacia said theirs was down; not sure how long! Many of Jamaica vendors only accepted USDs!
Prices not posted in $ & local currency except Cozumel.
Bus services in all locations were excellent; courteous & knowledgeable!
Enjoyed castaway cay!
Not good 1/5
By Star Wars weekends
Liking the replacement of navigators with the app. I’ve been trying to log in with my usual WDW, DVD and DCL e-mail And password and it doesn’t work! This app is junk. I can’t even access in. Meanwhile I can access the DCL on my phone browser with no issues! How I’m even going to see my cruise activities if I can’t even get the app to work!?
Logging Out 3/5
The app logs me out each time I close it. This is not convenient. The old version was easier to quickly view the countdown clock. There should be an option to stay logged in.
Please review new update 3/5
Love the update to see my reservations and actually be able to do things on the app prior to cruise...DONT LIKE that if my kids have it on their iPods they would need an account just for the countdown and could possibly book/cancel things.
Dreams come true with Disney 5/5
By The Pfeiffer family
My family and I just came back today from the wonderful Dream Disney Cruise Line. Everything was just so spectacular I wouldn’t even know how to start. From the check in our luggages to leaving the ship everything just flowed very easily and smooth. The actives, the food/beverages and restaurants, the service, the rooms, the shows and entertainment....are absolutely phenomenal!!!!!! My family and I had the best time of our lives. We made memories that will stay with us forever. A special thanks to our stateroom guy Rajan from India and our main server that followed us in every single meal Denroy from Jamaica. Tony from Spain is also unforgettable. Such a funny guy! Well it was definitely a wonderful experience and we are already planning our next cruise with them. Maybe The Magic this time....
Thank you Disney to make my dream come true.
No countdown? 1/5
By Mommyof2losing weight
I can’t find the countdown to my cruise anymore- was it removed? Best part of the app before our trip- I hope it’s just a glitch?
The best vacation ever 5/5
By mary lott
I just felt like royalty as I walked onto the boat and they announce your name of your family as everyone cheered and clapped for him I felt so lucky to be on stage at the Stellaway celebration in my lifetime dream
Was just okay 3/5
It was good at keeping me updated on the cruise line with their events however, the chat barely worked. I’d get messages 15 mins to an hour ++ later
By O'Connell Gang
The service was typical Disney...ultra personal, friendly, and efficient. Boy do they have they’re collective acts together on the Disney Fantasy. It was our first cruise and we booked #2 before we left the ship. Can’t say enough about our experience and also can’t wait for the next one.
Long needed 4/5
The new update to the app is long needed. Disney IT has not been the most user friendly in the past. The only thing wrong I see is the Face ID is not working and the app will not keep you logged in.
Updated version... wow! 5/5
DCL: whoever you have doing app design and function: KEEP IT UP AND SHARE WITH WDW!!! Seriously, I did not expect anything from this update, but it is out-freakin-standing!!! See all my reservations at once? All my countdowns? Make payments, add activities, etc? Hallelujah!
Don’t like needing to log in for countdown! 2/5
My kids love seeing the countdown on their phones for upcoming cruises! I do not like that it now requires logging in to an account to see it. They do not access to that!
Loved it 5/5
Thank you. We are Disneyland Annual Pass holders and love it. But this was our very first Disney Cruise. And Disney did not fail us. It was Magical, Entertaining, exciting and so friendly and easy. Your app worked great, your staff was incredible. The wait staff was beyond awesome. We were table 73 and Miss Spicy was super awesome with our kids. The oceaneers lab was awesome. Thank you Disney Cruisline. Will definitely be sailing again.
Disney cruise 5/5
The most amazing, pleasant, and caring staff. If you want to feel like royalty cruise with Disney!!!
Boat chat doesn’t work 1/5
By Bear san whale
Not a replacement for Personal Navigator but great in conjunction with it 3/5
This app is a great companion when on a Disney Cruise ship. We liked being able to text via the app messaging system to keep in communication and I like being able to mark favorites and get alerted. That said, it needs improvements. It doesn’t work at all or has very delayed updates when the wifi is blipping out, which is fairly frequent. It has a way to view your bill apparently, but I wasn’t able to find that on our recent cruise. In general, it is hard to get an idea of what is going on easily without scrolling through many pages. I prefer the paper Personal Navigator to get an overview of what is offered for the day on the ship and use the app for reminders, etc. it might be more useful to see activities if filtering were better or there was a more high level view available without having to scroll through everything. The filtering is very poor. For example, if my son wanted to see activities in Edge it always showed Edge and Oceaneers Club/Lab. Or for my older son, trying to see Vibe gave us Vibe and Edge. It needs more granular filtering. It would be nice if you could set up a filter based on multiple criteria and save it to use whenever you wanted.
Disappointed in app 2/5
The app is after all called the navigators so it’s very good for ship info. However you can get that info each day on the ship. The messaging feature is why most people get the app and it was frustrating. It gives no alert when you receive a new message unless you’re in the app. No one is in the app all the time or all day so messages go unnoticed for hours.
Service amazing 5/5
From our servers To our house keeper!! Top notch!
I absolutely LOVE DCL!! 5/5
The staff is AMAZING on DCL. This is my 3rd cruise and the longest cruise I’ve taken so far. I took advantage of the onboard perks to leaving a placeholder deposit. I love that there is a ship out of San Diego and I don’t have to hassle with a flight. Our stateroom hostess Doneta was the sweetest. She was always so pleasant and friendly. And then there was our dining team.. OMG!! They were by far my favs. Art (from the Philippines) was so awesome. Our first night of dining was at Animators Palate and I LOVED the pasta truffles (appetizers) and that night Lena brought me a second serving. Then our second night dining was at Tiana’s Place, which is my fav! I just love the atmosphere and energy. When it was time to remove my appetizer plate Art asked if I didn’t like it. I said it was good but no pasta truffles. Next thing I knew he brought me some from Animators Palete. Ramiro was so awesome and remembered our favorite drinks for dinner. Our glasses were always full and we never had to ask for a refill. Lena was the sweetest and we loved her crepes that were available in Cabanas after pirate night. The app is so helpful when on board. We always knew what was going on and what activities were available. It was such an amazing honeymoon. I just want to thank all the staff on the Disney Wonder for making our honeymoon such a memorable experience.
Wish there was a preview! 4/5
I wish we had access to the app before our cruise date, with a mock navigator. It was hard to figure everything out without knowing how the app works before hand.
It’s become too complicated, Messanger Stopped Working 2/5
Updates - messaging/chat isn’t working. Day 1 with our 3 staterooms and 5 phones, had no issues. Morning of day 2 it starting going down, all messages failed for 3 out of 5 of us for the remainder of the cruise.
Two years ago the app was lacking while on board and now it is way too complicated. Some cool new features but overall, too much is not jammed in with back navigation.
Biggest feedback, please save the click date. Yes it’s silly but I shouldn’t have to reset the clock for next cruise date with every. single. update.!!!
Dobson shea family 5/5
This was our 3rd Disney Cruise and what a spectacular time we had. The app worked perfectly for our 7 night vacation and the food and everything was good.
Not easy to use 1/5
We never figured out how to use this app. We had 3 families all trying to use and it never worked
By D. Wiesner
We had a great time aboard the Disney Fantasy. The seven nights in the Caribbean Sea was the best vacation we have had as a family.
The ship was amazing. It covered all aspect from kids in diapers to adult only areas. Food was good, entertainment was Disney at its best, and our excursions went flawless!
I would like to give a special thanks to the people that made our trip truly amazing. Alston was by far one of the nicest people we met that cleaned our room twice a day, had the heat/AC fixed in less than an hour, and just had a great personality. THANK YOU ALSTON!
Oliver and Maria took care of us as our dinning staff every night. Both worked very hard. They were always pleasant and we enjoyed seeing the every night. Oliver went over the top to make our children origami every night to put a smile on there faces. He also gave the kids challenges every night which they enjoyed. Maria had great conversation about her home country, and always had a smile on her face. THANK YOU OLIVER AND MARIA!
Our experience was one that we look forward to doing again very soon. Disney cruise is highly recommended!
Great vacation 5/5
By no you piggo
My sister and I took our boys for a once in a lifetime trip and we had so much fun. The crew treated us with such kindness and attention to detail. Hopefully we will be able to save up to go again. My nephews 5th birthday was truly magical, thanks to Disney! Thanks Captain Mickey and crew. Sea ya real soon!!!!!!
Best cruise ever! 5/5
We had a wonderful experience at the Disney Cruise. Our two children had a blast at the pools and kids club. Hands down the best cruise we have ever been on. The food and entertainment were wonderful it makes you feel like a kid again.
It was wonderful 5/5
This was a a great boat and app it hey a lot and helps me get around the ship
Fantasy cruise- May 4 - May 11, 2019 5/5
Outstanding cruise. Weather perfect, Cast Members awesome. Lucky to have “free” WiFi onboard. It was a wonderful surprise and very helpful during cruise to stay in touch with family.
Thank you for making our cruise magical.
Love the app!! 4/5
The app was so helpful while we were on the cruise with all the schedules right there at your fingertips. The only thing that needs improvement is the lag time with messages. It was crappy to get a message an hour later because I had just decided to open the app as opposed to real time notifications from people I our party. When it costs a ton for any internet and you can’t use your own texting it’s hard to coordinate with others.
Go Disney cruise 5/5
If you are looking to take a cruise with or without kids a Disney cruise is the cruise line you want and need.
What a great time, what a great cruise line, and fantastic service.
If you are looking for cheap, get drunk, gambling type of cruise then Disney is not for you. But if you want a relaxing, dedicated service and friendliness than this is the cruise line for you. This is my 8th cruise in 6 years all Disney do not need to look elsewhere.
So disappointed 1/5
By you won't accept any nickname
Being a Disney cruise, I had high expectations that this was going to be such a memorable and fun vacation for the entire family (grandparents, parents, and grandchildren). My first negative experience was when I carried my granddaughter into the pool, and was informed she could not enter because she’s not potty trained. This isn’t unreasonable, except there are NO pools that she could go into. Her only option for the entire cruise was the splash room. That provided her with 30 minutes of entertainment, at best. What was she to do beyond that? And my grandson was 2 inches too short to do the water slides. I understand safety. But why not provide a smaller version to accommodate little ones. So he was also limited to the splash room or the pool. And the adults were divided into who was taking which children to which areas. So much for cohesive family time!
Then came dining. We have a family member who is vegetarian by choice, but gluten allergic. We contacted the cruise line months prior to our trip to try to pre-plan the menu choices. We were instructed to simply speak with our server when we arrived. The solution was that our server provided a menu at the end of each dinner for the next evening. Then a decision would be made regarding choice and accommodating the allergy. The server was wonderful, kind and helpful. The head server was a different experience. She approached me at the table on night two, and asked how the breakfast and lunch experience was regarding the gluten allergy. I told her it wasn’t good at all, and suggested having a small area of gf options at breakfast/lunch buffet areas. I also stated the obvious, that there must surely be more than one passenger on the ship with gluten allergies. Her answer was that this could not be done and that if I simply spoke to the staff, someone could make gf waffles/pancakes/toast. Sounds accommodating, right? Until you actually try to navigate around those areas at meal times. It’s a mad house! Her other solution was to schedule a time for breakfast/lunch so that something could be pre-made. I reminded her that this was a multi-family vacation with little children, and that it was a bit unreasonable to know at what time breakfast/lunch would take place. It’s a cruise. It’s meant to be relaxing!
I’ve done several cruises with other cruise lines (Carnival and Norwegian), and had wonderful, relaxing vacations. I will never do a Disney cruise again. And I will not recommend you.
My take away from this experience is that if your kids are older, if you have no dietary needs, and/or if you’re the parent/grandparent who prefers to drop your kid into daycare so you can party at the adult pool, then this is the cruise for you. If you want relaxation and fun family time with little ones, choose a different cruise line.
Disney Fantasy 5/5
It was a very relaxing vacation. Thanks to all of the crew for taking such good care of us. Sending a special thanks to Roque and Putra at dinner and Milu for taking special care of the room.
Had a great time 5/5
The cruise was our 4th and as usual it was fantastic the crew waiter room attendant was great We have plans for another one in2021 and a family trip in 2023