Wait time wasn’t even close. 1/5
Decided to go on soarin with a 35 min wait and waited well over an hour as we watched all the fast passes walk right on the ride. Very frustrating. If you are going to advertise a wait time it should at least be close.
By Loan guru
We haven’t even gotten in the park, and we have been off the freeway for 1.5 hours.
Difficult to use 1/5
Difficult to back out of a screen. I try swiping down and it does not work. I keep having to close the app and reopen. There should be an x or back arrow on the corner to back out.
By Last Bad Day
Busier than we expected for a Tuesday. Rides closed for technical reasons. Makes other rides impossible because of the amount of guests. We do like the Max Pass feature. I guess April is a bad time to be here
Broken down rides. 2/5
Was kicked out of THREE ride lines bc of failure... Matterhorn, Splash and now Thunder. Where’s my rebate??!!! 😡
Not very intuitive 2/5
By OC Music Man
My initial reaction is that this app is best navigated by trial and error. Instructions about Fastpass were unclear until i fumbled through the first one. I'll keep plugging along.
Good idea 2/5
Hard to navigate!!
Been at ticket counter for over 30 minutes while Sandra tried to figure out how to adjust our tickets. Not something we asked for. And after all that she isn’t able to do what she promised
Max pass heaven 5/5
This app allows you the freedom to manage your day at Disneyland without running around crazy. Highly recommended
By dishney qwen
y’all made my day🤠🤠🤠🤠😛😛😛😛🤩🤩🤩🤩
What could have been a good app was ruined by losing my ticket 1/5
I bought my ticket through the app successfully and checked to see that it was available and it was. I went to check on it the next day and it had just disappeared. I had to call the number in the confirmation email and get an order number at the ticket booth.
TOO CROWDED 1/5
I’d rather pay more & have less crowds. Not fun.
deletes your tickets—and disney won’t help 1/5
my partner, i, and a group of friends purchased our MaxPass tickets via this app on March 27, 2018 for a birthday celebration. several hours into our stay (after the tickets were scanned) all of our MaxPasses disappeared from the app. we visited Guest Relations to figure out what the hell had happened, and after over an hour of them scratching their heads they finally revealed there was a massive glitch on the app that morning and lots of people had their tickets refunded.
we were then told we need to REPURCHASE tickets (with my partner paying an additional $290 for our two tickets— in total spending almost $600 just on tickets...)
he was then assured that the money would be returned to his bank account since—again—a massive glitch returned tons of people’s tickets.
almost a month later, guess what? still no refund and now disneyland says we need to call our bank, because they can’t help us.
seems like they’re afraid to cop out to having a glitchy and terrible app!
stay on the safe side and just buy tickets at the park or you just may be out even more money half way through your stay and have to deal with the bureaucratic nightmare we’re going through 🙃
doesn’t seem like fraud at all (*sarcasm*)
Many features do not work 2/5
This app has a wealth of information about the Park, but when it comes time to use the app to make reservations, or use the MaxPass feature to link photos or secure fast passes, it often returned only errors and “please try again” apologies. It’s just not a very stable app.
Super great! Accurate estimates of ride time! Convenient way to plan your magical experience!
Disney princess 5/5
By Going to get thin
Link Options 2/5
The Disneyland app is inferior to the Disney World app, unless I’m missing something. There is not the capability to link resort reservations. Why is this?
Disneyland app 5/5
By mickeys #1 fan 87
This app is great. It’s very easy to navigate through. It’s all here maps, tickets and fast passes.
Love the app but.... 4/5
Love the app but they don’t tell you when making dining reservations that there is a $10.00 fee for canceling same day even if it’s several hours before your reservation. You have to cancel 24 hours before so they don’t charge you:(
Handyman got help 5/5
Someone excellent with tools in the trades, not so with Tech. This app is just as easy to use, and help navigating the park. Thank you Disney for thinking about everything to make a average Family's vacation GREEEAT.
Max Pass is not the end all for solving the ride waiting time. Obviously we expected the crowds but nothing can prepare you for the harsh reality. I would pay a lot more for a reasonable time wait.
Really great app 5/5
Super great interface! Very easy to use and love having everything in one place!!
Horrible entry 1/5
There no lines to get to security so people are just bundled up. No one knows where to go, people see others move and they shift all over the place. Not safe, too hot,very chaotic.
Map is awful 1/5
The map doesn’t show the name of the rides unless you zoom really close and would show wait times for a select few but not all. Just a poorly put together app
Loading ticket issues 1/5
By This is bs!!!!!!!!!
The app loaded my ticket under the fast pass section, and now won’t show in the my tickets section so I can get into the park.
By Patrick Chorak
Great app and very user friendly especially using the fast pass skill.
Okay to look for wait time, but forget reservations 2/5
In this several years I’ve had this app, I have never once been able to complete a dining reservation on it. I don’t even know why they continue to offer it as an option bc it’s never ever worked
App mines your data. Not useful at park. 1/5
By Crappy CEO Crappy Airline
This app simply mines your contact, location and age demographic data then links it to a photograph they take when you enter the park with your pass. This is to write algorithms for targeted marketing to your friends and family. It's also for security to easily locate you if for some reason you lose you cool surrounded by restless toddlers/parents in 40min lines
and 90 degree weather. Just get a paper map or ask staff for directions because this is not a part of the app.
Unable to connect with internet 1/5
Un sueño 5/5
El sueño de todos gracias!!!
Payment glitch 1/5
By Fresno, ca
Love Disneyland, wish I could use the app to buy tickets. There would be an error with the address at payment, even when I switched to my fiancé’s card/billing address. Nothing worked. I will update when the glitch is resolved. :)
Wait times not accurate 1/5
As a season pass holder, I’ve used this app a ton. It frequently underestimates wait times. It never overestimates wait times, which makes me think this glitch is actually intentional (if it was just glitchy, it’d mess up times in both directions). Not impressed.
True Happiness 5/5
By K Rod2609
That warm feeling in your heart....
Must have app 5/5
This app is amazing!! And saved us so much time in Disney!! Need to know where your favorite character is? Want to book your next fast pass as soon as you use your current one? Lost your map and need to see one? It’s all on here!! Best of all you get all your pictures taken by Disney photographers available and ready for download. So easy. Won’t do Disney without it!
Annoying sign-in prompts 2/5
I just want to check out attractions, but it prompts me to log in every time I reopen the app.
The app is useless - hit one button and you go to, for example, memberships & passes and you are stuck with no way out; no way to navigate!!! And I’ve been in phone for 1/2 hr waiting to talk to someone. Garbage
By T kuzmer
Wish you could sign up for 3 ride times in Am & 3 for pm
Grizzly river run 1/5
Ca side the customer service at grizzly river run was horrible. All the rest of the Park was great. Just some young immature kids with attitudes. And control freak issues.
Crazy busy but it doesn’t matter, Disney land is a logistical genius. 5/5
By Nate's Barista
I don’t know how they pull off the fast pass phenomenon but it’s incredible. Don’t even think about not getting the max pass app it’s amazing!
By Review 664322
Long lines; power outages; shows cancelled
I like the app for the maps and info on rides. But one feature I wish it had were the ability to plan your day out by making a list of the attractions you want to see most and prioritize them. Also, I wanted to register my hotel and tickets but I don’t have my ticket number until I actually check in at the hotel. That just doesn’t make sense to me. I called customer service and they were unable to help me link it. Honestly I already know my way around the the park, so this app is almost useless to me. If it weren’t for the wait times I’d delete it all together.
Scanner for cc doesn’t work 3/5
Scanner for credit card
Don’t let me purchase 1/5
Keeps telling to correct address
By sithlord snood
Love the app
Definitely recommend it 5/5
This app is litteraly A M A Z I N G
it is fantastic for planning where to go, and when. It includes the locations and times to meet characters, certain gift stores, wait times, shows, etc. I guess you can say it’s like an updated Disneyland map. With so much more. It absolutely saves time while at the park, and just to plan out your visit! This is a 5/5 app!!! 😊
It was super helpful when roaming the park and I love checking it out even when I’m just at home. It made reserving meals super easy, mapping out our day easy, and buying tickets a breeze! The only advice is have is to turn your brightness all the way down and close all other apps when using the Disneyland App - it’s a battery drainer, and you want to be able to use it all day. Bring a mobile charger with you to the park so that you can have the app all day long. This app will definitely improve your trip to Disneyland. I’ve been using it for years, and the years we didn’t have it were a lot more confusing! Have fun!
The App WORKS 5/5
I’m happy I have this App ! Its fast and really accurate with wait times not to mention the fast pass access for passholder ! #score #worthIt
Mostly perfect 4/5
A comprehensive current map with up to date wait times for California Disney resort. Shows character location, makes dining reservations, and with the purchase of the right ticket —- allows you to keep photo and fast pass organized on your mobile device in one place that’s tough to lose. A bit tough to navigate at times within the app menus. Overall the best tool developed so far to help the novice or veteran Disney visitor get the most out of their experience.
Disneyland not worth money 1/5
All day and only two rides lines are ridiculous
Please cater to children more 1/5
I have to say I’ve been to bot Disneyland and Disney World and I just think Disney Wold does a better job catering to children, especially with the food options.