By Nurse Lydon
Ok we just got here ... our favorite rides are
Closed. The princess castle has a tent and scaffolding over it. And now I have to spend 30 minutes downloading and figuring out this Disneyland app? Spring Break is probably the MOST popular time of year — really Disneyland??!!! Also, the staff don’t seem helpful. We’ve been given different information from different staff.
Can’t create and account 1/5
Won’t let me input my birthday. Can’t create an account to use the max pass I bought. Not a good app design.
Always Inconvenienced at Disney 1/5
Disney Max Pass is robbery especially for annual pass holders. $15! For a fast pass convenience. I’m appalled and disappointed at a family brand like Disney.
Needs a lot of work 1/5
Crashes all the time. Lost half of our FastPass reservations. We would get to the ride and it was say 1 guest instead of the whole group. Luckily the cast members were very nice and would let us on.
Side note: you should be able to sort the ride list by wait time so you can skip over the ones that don’t have a time.
Poor service 1/5
Unable to log in or reset password making it unusable in parks. Always said I had poor WiFi while in parks, too. Useless
By Losing at Disneyland
Sometimes it works, sometimes it doesn’t. Which is problematic considering you pay extra to get fast passes through the app and have your tickets linked. Also they require a login to leave a review and literally every nickname is taken.
By whadtup cuz
I bought a 3-day pass with one magic morning. We came on Sunday to redeem the magic morning at California Adventure, but were denied entrance because it was only for resort guests. We had been standing in front on the gate an hour before it opened and nobody informed us this. Nowhere on the ticket or this app does it say we wouldn’t be able to get in with this pass. :/ thanks disney.
Makes our lives easier before, during and after our park experience, big Disney fans, me and my wife, and we enjoy your upgrades to our guest experience every time we come to visit!! Thanks and keep it up with the great job!!
Wow - lots of Broken down rides. Indiana Jones -thunder mountain -the train when we tried to get on.
Bathrooms with broken hand dryers and empty paper towel. I have never seen the park this rundown.
Max passes big scam 1/5
By mean mickey
Suggestions don’t waste money buying ur max passes as they don't work as they mentioned... very disappointed
No Castle 2/5
Bummed the castle is closed
Should give a discount
Have had the worst time with this app, please fix it!
Cannot get the app to work unless using WiFi even when I have a strong signal
By cm dis
App doesn’t work at all for purchases
All the rides we came for is down... 1/5
We came for Car land but 2 out of the 3 rides are out of order...the magic hour was not so magic... disappointed
I am not able to make reservation thru this app at all. Really annoying when it’s offered. I have had to call to make them and there is always a 20 minute plus wait time. Please fix this!
Doesn’t work without WiFi 1/5
And the WiFi is extremely spotty at Disneyland.
So much time wasted trying to use it.
I bought the max pass and all rides were unavailable to Fast Pass because they were all taken already. I paid $60 for nothing. Enjoy my $60 Disney!!!
Disappointed APH 1/5
We are annual pass holders and we have been very disappointed in our visit today. Half of the rides we’ve waited in line for either shut down or had extended waits after we were already in line. You only had two trains running at Disneyland. Plenty of rides were “temporarily closed” or closed for refurbishment. You guys charge a fortune for us to be here. Get it together!
Birthdate software not working 1/5
App is junk then let you do the birthday
Every ride is broken!
We did the Magic Morning. Got up at 4 AM to bring our daughter, her friend and her parents to find that most rides were closed, out of service, or just running late to open. We wanted to make their trip special since they are about to graduate from high school. Some employees were rude or in a bad mood. I know it was very windy and cold, but it could have been better. We really couldn’t ride anything until regular time. The Magic Morning did not work for us.
Dance off 5/5
Lots of fun!
Max pass 2/5
The process of getting the pass was so frustrating. I came with a group of kids, which is something I do normally, and students under 18 could not upgrade on they’re own. When I went to do it i had a hard time because I’m not tailing the kid all day so the kid wasn’t able to get a fast pass through max pass.
App won’t launch/takes too long to launch 1/5
Whether on WiFi or otherwise the app either won’t launch or takes a very long time to launch. If you’re using the app to access your park tickets, fast pass tickets, or photo QR code plan to spend even more time standing around waiting (as if we don’t wait long enough for everything else in Disneyland).
Battery Drainer 1/5
By Unique nicknames
Didn’t find my account 1/5
Taking forever in validating my barcode
It doesn’t work to make reservations 1/5
It didn’t let me check out and now I can’t get the reservation I wanted!
By Walt D Slc
We waited an hour for train and they left many open seats for each train. Employees were
Splash Mountain 1/5
I’m in the stand by line at Splash Mountain and we are not moving and the fast pass line is just a walking by. We have not moved in 20 minutes. I heard on the pa that fast pass is priority and I agree but we should move too.
Great experience! 5/5
Disneyland/CA Adventure did NOT disappoint! We have visited Walt Disney World twice before. We loved it of course, but found Disneyland to be MUCH more user-friendly and convenient. Everything is so close and our Max Passes allowed us to easily ride everything we wanted and more. The food was amazing! A good time was had by all. Thank you!
Lines too long at Both parks especially California need to get rid of unused buildings for rides. 1/5
The lines are too long they should open a new rides.The way that some employees are just rude, the first time I asked a photographer from California if he can take my picture he ignored me and said that he was done taking pictures for anyone and when I was at Disneyland I asked a worker where to go cause I was in the front of the line and I have not been on the Indiana Jones ride and it was my first time here and I expected more and honestly you will be wasting money here if you think about the hotel,food etc. I would rather recommend universal studios and there we’re many other negative experiences that I had with the employees and I’m the quiet type to not say anything but this was suppose to be a good vacation and I’m very disappointed.
Awful experience 1/5
By Clint Arthemis Golub
Since the start of our vacation package, this app has been incrediblely buggy. The tickets only load half the time, and once logged me out as I was getting close to the gate forcing me to dig for my wallet I wasn't expecting to use. But by far the most egregious offensive is the app has keeps experiencing server issues EVERYTIME I want to purchase MaxPass, EVERYDAY! And we're in the parks on weekdays, not even weekends. If I try to add this to our tickets when we're back at the hotel for the next day, it says you have to be in the park to purchase. Considering my wife and I are using the X and XS, it should all work out of the gate. Very frustrated with the whole experience day-after-day.
Thank you Disney 5/5
As a huge Disneyland fan I have been able to use this app on our last 3 (soon to be 4) trips to Disney! I absolutely love that we can find characters and get idea on wait times to plan our next move in the park. Even when I’m stuck back at home 4 hours away I still play on the app to “pretend” I’m there!
Fast pass? 1/5
Horrible. Let rich people get on quicker!
Terrible app 1/5
Crashes all the time, wait times do not update in real time (which is the main use for this app), functionality is limited - would not recommend to anyone
Granddaughters dance on Thursday 4/5
Still a lot of people here. Need to be in a different area.
Too crowded 2/5
Came on the wrong day. Looks like spring break. OMG!! Way too many people😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😱😩
Will it work 1/5
I spent 7hrs trying to create a account. Still will not. Guess this app needs tons of work.
OVER CROWDED 1/5
Been here since 11:00a.m been on one ride! It’s 1:00pm by the way. Multiple ride breakdowns. Way too packed. 3/12/2019
By triger trash
Allowing this many people in is a fire hazard! Kids are very disappointed, tired of standing.
Feels like HELL 1/5
Way to confusing, busy,insane!!!
I feel like I’m being assaulted!!!
Picture at entrance 1/5
What is the need to take a picture at the entrance?
Reality escape 5/5
Is it wrong that when I’m having Disney withdrawals, I just get on the app and look at wait times and scroll around the parks to see the attractions as if I’m there? If so, then I don’t want to be right! Yes it’s an animated map, yes it’s on an app, but they did such a good job making it look spot on to how it is in real life. In a society driven by technology and our phones, im thankful for a way to connect to Disney from a distance, in the palm of my hand.
App keeps bugging out.
First time using not working 1/5
Downloaded apps signed in first error said did not sign it but appears it did sign in. Sign out then back in and also unable to do anything with it
Amazing park! 5/5
By Krysta D
We met an amazing cast member named Andre at Alice in Wonderland. He was so kind and helpful. He totally made our night.
Lines are way to long and ridiculous prices. 2/5
Lines are way to long and ridiculous prices.
Not sure why so many people flock here.
Super Bummed 3/5
Brought our exchange student from Germany for his 1st ever Disney experience to find the castle torn down for renos and the best ride in the park (Space Mountain) closed for refurbishment.