Their website and app did not work and I still got charged 1/5
I was supposed to have an appt earlier today. I logged in early and was put in a waiting room white page which never loaded. I tried the link from the calendar invite which lead to a blank heroku page. I get a text 2 mines after my appointment was supposed to start to download their app and connect using the link. Same blank heroku page issue. I email, chat, and call them and am unable to reach anyone (still on hold over 20 minutes later).
I check my credit card and they’ve charged me $79 for “missing the appointment”! Ridiculous!!
Doctors were excellent 5/5
In the past week I’ve spoken to two doctors due to a sinus infection. They listened to what I said, checked me out (as best we can this way) and ordered me the medications needed. I’m glad they are here when my regular doctor can’t be.
Excellent app 5/5
I typically don’t write many reviews but I have to say that this app is awesome! I traveled all last summer as a tour guide and this app allowed me to quickly speak with a doctor to treat me and apply refills on my daily medication. This app is so easy to use and will continue to use it when needed.
Unhelpful if anything doesn’t go as planned 1/5
I needed help getting a new prescription but they insist I need to pay for another visit or wait days for the doctor I spoke with to come back online.
I was skeptical about doing a virtual visit but thought of trying it due to the corona virus. I really didn’t want to take my kids out so I tried it & it was SUPER convenient. I literally waited 5 minutes for a doctor, told her my situation, she asked questions & prescribed the right medication. It was super convenient & my insurance covered the virtual visit! I am going to be using this app for my whole family from now on. I highly recommend it!
Great App 5/5
Very user friendly.
By Bubbly 292003
The app is great for the access to a dr however the connections are not the greatest
Wonderful service 5/5
The can’t way the app is structured
gave me an easy feeling of almost being there in person. The doctors smiled at me warmly and solved
my health concerns. I felt awful when I first dialed in & much better after their goodbye. Also, as a bonus, the follow up notes taught
me something about my illnesses!
If you feel sick please hurry & open up the app in order to get first class providers paired with terrific record keeping, patient history &
follow up! Why wait? It’s all good!
Dropped the ball too many times 2/5
I wish I had better experiences as I work in healthcare and see the need for telemedicine, especially these days. Unfortunately, Doctor on Demand has failed to deliver effective, timely, and responsible clinical care on several occasions. Recently, it took Doctor on Demand 10 days to report lab results to me after they were received. That is unacceptable in so many levels. I’ve had some good doctors, but I’ve also had a really bad interaction with a physician. I question their vetting of physicians after that experience. Also, they are not true 24/7 care. I’ve tried to use their services in the middle of the night before, but no providers were available. I’m quite disappointed with this service and they haven’t shown themselves to be a replacement for seeing a physician face-to-face.
Doctors visit 5/5
By leilani holmes
Dr Charles is so compassion and kind . I felt better after she diagnosed me .
First time using and it was such a pleasant “visit”. Hassle free! Not scared or hesitant now if I ever need it again. Great doctor
Great experiences 5/5
I’ve used Dr. on Demand a couple of times now and my experience with it and the doctors have been nothing but exceptional. They really take the time to listen to what you are saying and are empathetic to what you may be going through. If this is the future of doctor’s visits, I like where it is going. I highly recommend Dr. on Demand.
This is Awesome👍👍👍 5/5
By pek cheng
Love being able to see a Dr. and done in less than 15 mins! No paperwork.
Super Amazing and Great Physicians 5/5
By Lini Pauni
I had my first visit with Dr. Matthew Walton. I have been sick and experiencing some bad symptoms, even went to the ER and was discharged with no antibiotics or anything for my Coughing, Congestion, Shortness of Breath, muscle and joint pains, sore throat and chest pains. Just a testing for COVID (which came back negative). It’s been about 2 weeks and still having the same symptoms. I’ve taking almost every cold and flu medicine out there, Tylenol and ibuprofen and still nothing helps. My one visit with Dr on Demand, and Dr. Walton was able to strategically come up with a plan to treat my sickness and gave great advices on how to make me better again. I appreciated the empathy and the caring attitude that he gave to assure that I was going to be ok and be taken care of. Dr. Matthew Walton was able to prescribe me some medicine so I can get better and looking forward to spending some time with my family again.
Great alternative to an actual dr visit 5/5
I love this service!!! 5/5
I cannot say enough good things about DR on demand. I love it. It is so convenient for someone who has a known condition like me and you do not have time to go into a Drs office. I have allergy induced asthma and sometimes I get respiratory infections. I am grateful that this service has been there to help when I needed it most.
Great experience 5/5
So convenient and informative, felt like I got better care than with my regular DR.
Convenient for a busy life! 5/5
I love this app! When your not feeling your best, this app is an amazing alternative to sitting in a waiting room at an urgent care facility.
Usually, I know what is wrong with me, and when I need a prescription. I’ve been having an allergic reaction on and off for a while now, but this one was pretty bad. Doc on Demand listened carefully to my problem, and was able to order a prescription to my pharmacy within 10 minutes! Well worth the $!
I absolutely love this service. I have a chronic issue that requires medication but avoid doctors office so I don’t get sick there. I get quick visits with a doctor and prescriptions sent straight to the pharmacy.
Faster than a lightning!
This app is the only way I get my medical needs met
Definitely recommend this 5/5
By Ram Balram
Very fast service. Such good doctors - clear, helpful and very professional. The co-pay is less, the convenience is infinitely better and the advice and help every time I use it for me, or my kids has been excellent.
Doctor is sharp as a tack. Excellent advice.
Over priced 1/5
By camp timbers
Before you go through everything you should be told the cost. $75.00!!
Customer service 2/5
By toni the Wise
The customer service in the app it self is horrible I had waited 3 days and no replays, I call them 3 times and saw 3 doctors explaining my situation about that the first doctor did not provide me with a work note. I contact them by the phone a 3th time just to be told it will take 2-3 business days and I told them I already been waiting 3 days and had nothing solve.... ohh but they’re are quick to charge you that’s for sure.
Thank you 5/5
Very informative easy to use and acted fast and accurately
Avoid at all cost if you’re seeking serious behavioral health support 1/5
Where do I start? Dr on demand behavioral health is spotty and poorly executed. Scheduling is rigid and and god forbid you’re in another state or their servers ping you to another state they cancel your appointment with no explanation. Behavioral health is not the same as an econsult with an MD. Patients have to emotionally prepare for a session. Cancelling sessions because of a serve error or scheduling mistake on your end is bad business. Their behavioral care model isn’t serious about supporting people who actually want affordable long term therapy.
Easy and affordable 5/5
Poison ivy !! Best way to quickly get it covered
Easy to work with and pleasant.
Exceptional customer service 5/5
By Nonnie Johnson
While I probably wouldn’t use this for something emergent, it was so easy and efficient to log in and “see” a doctor for a case of conjunctivitis. On and off the app in under 8 minutes was AMAZING.
Support is nonexistent 1/5
So I had high hopes for using this app especially with all the high reviews. I scheduled an appointment and was ready to meet and have it set up on time. I was on the call for 22seconds and we lost connection. We were unable to reestablish connection and I have to look for a new healthcare professional because this cutoff call counted as an intake meeting.
Use this with caution
App kept kicking me out 4/5
The docs are absolutely wonderful. The app itself kept kicking me out and I had to redo the questionnaire again. That was my only complaint.
Love this app love this service! 5/5
Wow! Can you say speed and convenience! Honestly where has this been all my life?!
Money making app not patient friendly 1/5
Charges you cancellation fee based on arbitrary policy. Keeps money for company, not doctors. No services delivered and out 119 out of pocket. I’d be wary of this one
There needs to be more available one-on-one and reminders 3/5
I wish the app allowed for email reminders or notifications when new appointment times opened up for favored doctors or at least the psychologists.
Being able to communicate with your psychologist directly through the app instead of being a mediator makes me less wanting to write. My previous therapist, I could email whenever I had issues and such and it worked out very well. Here, I can only upload documents, images actually since I primarily use my phone and the app only allows images even though I can make and have available *.doc and *.pdf files. I have an (Apple) iPhone 11 Max Pro.
Useless app with useless doctors 1/5
>The doctors are unapologetically late despite an appointment
>Cant diagnose most problems because they cant check in person - i thought that was the whole point of this app?
>There is no way to reply to messages
> waiting times carry no meaning
You need to be more elaborate with the kind of symptoms you can diagnose and treat.
Really liking this app. 5/5
By Mikes Name
Really liking this app. Super convenient, super easy to use. The support is always there if you need to call. If this continues to be an option for me I will continue to use it as much as needed.
Fast and Efficient 5/5
By Young Tap
$75 sans insurance which is about the cost of a emergency clinic so not so terrible. I uploaded pictures of my problem as advised and prepped a list of symptoms, meds used, and current temp.
Doctor arrived on time for scheduled appointment. Quick discussion, checking of additional symptoms, and diagnosis. Prescription was sent to specified pharmacy and processed within 2 hours. Notes were uploaded for my review.
All in all a good, efficient experience and super useful during the pandemic.
Best Option 5/5
I have now had two different appointments on the is app and it has been great. The two doctors I have are very knowledgeable and understanding and helped me out. During this time it’s good to check on your mental and physical state.
Prescription refill 5/5
This is the most convenient, time efficient way to renew my prescriptions. Wait time is usually less than 10 mins and the appoint only takes 5 mins. They call it into my pharmacies and the script is ready to be picked up the next day! Saves money and time! Free with my insurance! No copay!! Yay!
By who wants pizza
Highly recommend, such a great experience
Great Experience! 5/5
Dr. Siddiqui was so pleasant and helpful. He was full if knowledge and i felt 100% comfortable mentioning all my heath concerns!
Can’t find a psychologist in Florida that’s crazy? 1/5
Just signed up and it’s supposed to be online so why can’t they find me a psychologist in Florida that’s insane
Love this App 5/5
I called the dermatologist office today to make an appointment and I had to leave a message and they said they would call me back. They called me back when I was in a meeting and left a message to call them back. I called them and got voicemail again. I took some photos of the skin issues I have and the doctor diagnosed me in a matter of 30 seconds.
Next time I’m going to Dr. on demand first
What a joke! 1/5
Wasted 20 minutes of my day for the app to tell me it can’t connect and I need to reschedule. No thanks. I’ll go find a real doctor in person. Why would your app be set up this way? At least let me try to connect again. What a freaking joke.
Camera was not working 2/5
My video was not coming up.
Love Dr. on Demand 5/5
By Lori FL
I exclusively visit with Dr. Kerri Charles. She answers all my questions and makes me feel that she truly cares about me. This app is the most convenient thing ever and I love it.
I SHOULD’VE WENT TO URGENT CARE 1/5
By IG @ ImWayUp
Still waiting on lab results from one week ago. Have not heard back from the doctor. I have sent messages with no response or communication. This was my first & last time using Dr. On Demand!