Works great 5/5
By sammyzile
Same as uber eats. Easier payment options so works better for us. Haven’t had an issue yet and have been using them for a months now
DRIVERS DON’T GET THEIR TIPS 2/5
By ChenyuChenme
Because of the way the payment system is designed, most drivers will not get the tips the customers pay in APP. The payment system is set up so that all drivers will get a guaranteed pay before they accept the delivery. Unless the tip the customer pay exceed the guaranteed pay, the driver will not receive the tip. And even if it does, they will only receive the part that exceed the pay.
So let’s say if a driver receive the order with a guaranteed pay of $5, if the customer pay a $3 tip, then the driver gets paid $5. If the customer pay a $6 tip, then the driver will get $6. Basically whatever you pay in app for tip is used to cover the company expenses (which is to pay the driver) first.
DoorDash is transparent about this practice to the drivers but not to customers as more customers would simply just switch to paying in cash. But I think it’s important to paying customers to know.
First time super impressed. 5/5
By thedudewhoeatsfood
Easy to maneuver app. Uses Apple Pay which is super confident. First month of deliveries free. What could be better!
Do the Math 1/5
By Aerdan
Door Dash does not accurate add up the amounts for its services. Do it for yourself: they will tack on money to many orders that aren’t part of the original sum. You get charged, and where do you think the difference goes?
Seriously: drop them. They’re unethical and stealing from you and their drivers.
DO NOT USE THIS APP 1/5
By Hahahahaahaileensecret
I ordered two sushi roll on this app today, the total was 44$, this is the first time I use this app, the dasher completed the order without handling my food to me and DoorDash said that my food was left at the guard gate, so I went to the guards and they said that they didn’t receive any food, I looked around the gate 3 times with going in and out, still couldn’t find it. I came back to the app and contact with doordash and they can not contact the dasher either, they also refused to refund me. And app page even told me to enjoy my order. What am I supposed to enjoy? Air?
Love the service but 4/5
By manny_ox1991
I love ordering from DoorDash and it’s gotten way better from when it first came out but could there be an option to not always get a pop up about the DoorDash pass it’s annoying
Every item was $1 more than in restaurant app 1/5
By medddss
Not happy that ordering from miller’s ale House
Every item was priced $1 more than on restaurant app. I tried to place the order but received an error message from restaurant app so I went to door dash instead and everything was overpriced
NOT HAPPY AT ALL
Delivery addresses 1/5
By NewANNIEfan
You can’t delete addresses Or make edits to the.
Wish there were a few changes 3/5
By HayleyFrench01
I wish prices of the food plus delivery was compared to other delivery sites. And also I wish that the times for delivery were a little later.
I’m the perfect customer. 1/5
By TJDoran
I am the epitome of what this app caters to. My income is higher than my desire to be social. DoorDash was made for me. Food delivered to me without the hassle of leaving my house or speaking to anybody? Yes please!
Too bad the company has incredibly deceptive, dishonest, and despicable practices. Hearing about how the drivers are barely tipped out of what is advertised to “go 100% to the driver”... I feel deceived and duped. I don’t mind a slight up charge for laziness and/ or a delivery fee but I would prefer 100% visibility and honesty as to where my money is actually going.
Shame on you DoorDash. I’ve been a prolific spender through this app, but I’m ashamed of myself and I am deleting it immediately. I’d rather subject myself to social interactions than spend another dime supporting a company with dishonest intentions.
GREAT! 5/5
By KayBay1221
Cheaper, faster, and more options than Uber Eats. Great customer service too!
Horrible delivery times 1/5
By Charwal5
Their delivery times have been getting worse and worse. It takes about 2 hours for them to deliver food now and by that time the food has gone completely cold. The problem is that they do not report actual delivery time on the app or order. The time just keeps on increasing. Due to a driver picking up multiple orders, it gets really late and they do not even inform you about it. From a regular customer, I have stopped using this app altogether.
Good app 5/5
By leleerls
Good app thx a lot
FIRE 5/5
By Bob Steven Tire
FIRE APP 🔥🔥🔥
Be careful!!! 1/5
By Nick52577
DoorDash is overcharging and inflating dollar amounts on orders. Double check the math on your orders and look out for hidden charges!
Overcharging 1/5
By t_nick7
12 dollars for. A 8 dollar combo
Absolute scam 1/5
By Chase Engstrom
They charge hidden fees and rob their employees of tips submitted through the app
DoorDash lies and scams 1/5
By UberEatsBetter
Terrible tipping practice. DoorDash claims that 100% of the tips go to the driver but in reality its part of DD’s “commission”. Really deceitful to the drivers and customers. They also make up totals and add a few extra $$ to your total hoping you won’t notice. Use better food delivery apps.
Theft and Scam 1/5
By saaaaaaaaaaaaam13
Overcharges food prices, adds extra cost to total cost. Scam.
Constantly monitors my location among other things and sells the information
Delivery fees 4/5
By Yazzy1218
Delivery fees are high he
The worst experience ever 1/5
By 1lui5
This was my first time using the app, and they messed up twice. The first time they gave me the wrong food, and I have to wait 40 minutes just to have my order remade and delivered. Once that was approved my newly remade order was delivered to the wrong house. My address did not change or anything, and when I tried asking for a refund it was declined and I was forced to take DoorDash app credits.
The second driver that was handling my food refused to answer my calls and text.
Terrible service, lies 1/5
By -&:).72!--
80% of orders are late, customer service lies, have had some orders never show up even after spending hours on the phone with support. Sad!
Door dash fan 5/5
By Tarisha Armstrong
I love door dash. This app is so convenient for when I work late or don’t feel like cooking. And the delivery time be on point.
Great service. Very easy to use. 5/5
By HipSkipSkop
The names Gordon Derrickson. I couldn’t be any more proud to write this review. My little brother Jacob has just ordered his first door dash. Got some Wendy’s. Hopefully this frosty isn’t melted by the time it gets here! 🙈🙈🙈
They steal money 1/5
By Aajramirez
If you put in an order and the driver doesn’t deliver they still charge you for the order. Buyer beware. Shady app company and service.
Cost 2/5
By JRQC9
Noticed that items are more expensive on door dash rather than they are at the restaurant plus your paying delivery and tip. Adds up
Needs more restaurants as well
Terrible app compared to other delivery services 1/5
By hypeuser0101
Please don’t use this app. I have only experienced the worst service and delivery timing out of all the other apps I have used. The company is obviously to small to have enough drivers to support there demand.
Terrible customer service 1/5
By BamBamjb1986
After 2 hours of waiting on our food customer service said that the driver has arrived, then said that the driver will be here shortly. I told them after 2 hours of the driver driving around with my food in his car I did not want it anymore. The best they would do is give me a refund, and it took arguing to get that! I missed my dinner... do better! Terrible. Using bitesquad and Uber eats from now on
Don’t use DoorDash. 1/5
By nt7777777777
If your order is wrong, don’t report it because they hold this against you. Use UberEats.
It’s trash 1/5
By DhaBest95
I never receive my food, or it’s always late.
Money 5/5
By dvfdddggcx
They say free and now I have to tip
Good so far 4/5
By Dotfreude
App tech is nice. Just ordered for second time, so have to follow up. Delivery charges on the high side after $9.99 subscription, $3.00 admin charge, $2.99 delivery fee and $5-$9 suggested tip. They suggested $7 tip, so $12.99 would have been quite a lot to pay, every weekday would be $64.95 in delivery charges weekly if for example one did not have a car and and one lived in neighborhood remote from the town central.
Amazing 5/5
By Brooke t 1989
I love this app whether your sick or just having a lazy day DoorDash is amazing and so much fun for the whole family!!!!!!!!
Promo Code Failure 1/5
By D1C21
DoorDash sent a promo code and it wouldn’t apply to the order.
Why not accept cash? 1/5
By dyslexic_atisim
I went to order with $25.00 cash and relived there is no option to pay with cash, this disappointed me and I will never give service to this company unless there is a change.
Coupon does not work 1/5
By dchimm
I received $5 coupon to try door dash. I downloaded the app, selected the food, and tried to apply coupon. It didn’t work!
Fees upon fees 1/5
By over out 2345
This will be it for me. I’m in a pinch but after delivery fee plus tax plus tip this was 20+ dollars. Bummed to cancel but like I said, this is it
Horrible Service Especially for the Money 1/5
By 😄😃😀😊☺️😉😍😘😳
I have ordered from door dash multiple times and never got my order on time, not by 5 minutes, or even 10, but upwards of 3 hours. There have even been times that the food hasn’t ever even shown up, and for the money they charge it’s ridiculous you’d think they would have their stuff together by now. Waste of time, might as well take up cooking classes, learn how to cook gourmet food for 3 months and make yourself 5 star dinners every night instead of waiting for these people to drive in circle and never get you food to you when it should be.
Multiple Runs? 4/5
By My Cato Bo
Sometimes our food arrives cold, however, it’s from a restaurant very close to us, so I wonder if the drivers are picking up multiple orders from multiple restaurants...
Ok 2/5
By JWH1040
Sometimes the orders aren’t correct. I’d say in the last 10 times I ordered, half had something missing or wrong. When I call to have it corrected, I just get refunded a portion of the item that was incorrect, but as you know, if you order a sandwich with fries and they put on mayo instead of ketchup and then don’t give you any ketchup for the fries, the whole thing is ruined. I’m sure they’re still working things out with getting better at this.
Promo 1/5
By FlagStaff6
I got an email offering $15 off a group order, but when I clicked on the get offer it says not valid because it’s only valid for people who got an email. Seems like if I got the email and click the link it should work.
Quality 5/5
By EliFromcuba
Good service
0 for 2 1/5
By SouthernPR
I have used door dash twice and both times I received a complete different order than the one I placed.use DoorDash
Delayed Order/Need a disclaimer 2/5
By mrsgarrett19
So I’ve ordered from here only a handful of times but the las two orders have been complete disasters. One I ordered food and an hour later it wasn’t there we called the driver (no answer) and the restaurant who said the food has been ready for nearly 40 min. As I go to cancel the order the driver arrives to pick it up but I took him almost an HOUR to get to my house. The restaurant was only 10 min away so that doesn’t add up. The food was almost inedible when we received it. The copy gave us a run around on a refund but eventual did give it too us. And tonight thought ok maybe we’d have luck this time. Ordered food and it stated 20-30 min for delivery seemed about right (just a burger) well then an hour passes with no update. Again no response from driver. Company proceeded to tell me they lump orders together that are nearby, but the guy was three towns away. So that order just took longer, we canceled and got a refund. The pumping of orders should be specified and taken into account when giving estimated times.
Need more pics 5/5
By mkvince
The website is so easy to use. We ordered from BoomerJack’s Bar and Grill and the food was awesome. I do think there are two things that I think would make ordering from BoomerJack’s better. If there were more items on the menu to choose from and if the menu had pictures of each item. We have never been in a BoomerJack’s Bar and Grill to eat so we were not familiar with their food. Having pictures on the menu would have made it so much easier to decide what we wanted to eat. The more information provided to a customer the better.
I was given sexual favors for a tip 1/5
By 123gottagoeat
Yeet
Cash upfront 1/5
By shikentendurs
DoorDash should be able to let us pay with cash because not all of us have cards
Need to give full refunds if the person can’t eat the order due to restaurant lack of reading 4/5
By djay0814
Don’t always do well with refunds.
Fees on top of fees. Only use for specific restaurants. 3/5
By Engnrgrad
Fees on top of fees.
