Deactivate, Reactivate, Deactivate, Reactivate 1/5
‘DoorDash where we hate our customers and prevent you from being able to eat during the pandemic while causing you great headaches for days and well deactivate and reactivate everyday’
They keep deactivating my account then emailing me 3 days later with a sorry it was our error. Meanwhile every other time I place an order to eat it gets deactivated again. I bought a gift card to use on my wccoun so I have money stuck in it, while I am now awaiting a 5th reactivation of my account. Once it’s back using up all my balance and closing the account. Company has very shady practices
Door Dash Abandoned Me!!! 1/5
By anonymous reviewer 52
The app was great until the last update left older version iPhone users in the dust. My iPhone 6 Plus cannot update to iOS 13+, so the app will no longer work. It is especially irritating because I’m a new Door Dash user and my “new customer free delivery for 30 days” offer has been wasted forever since I can’t order from (or even open) my app. Major fail, Door Dash! I wish I could have given this review zero stars.
iOS doesn’t work 1/5
By DJ Jumpin John
A week ago you changed iOS app. Now I can’t list restaurants by dashpass. ? Snd can’t list by 4.5 stars and above? Or any of those other options ???
Does Not Provide Credit For Mistakes. Go Postmates. 1/5
By Bounce Council
The app and web version both don’t sync up with restaurants parameters. I’ve ordered based on Grub Hubs countdown clock and twice have come to realize the restaurant has been closed for an hour since ordering. In hindsight this could also be in part because the grub hub drivers only order once reaching the restaurant, but that protocol is unknown. All I know is that grub hub called me after the estimated delivery time to inform that the food won’t be delivered and would not provide a substitute restaurant, rather refund. No credit. Postmates 1st. Chownow2........ Grubhub 8.
By dummest game on mobile
I’ve ordered before and every time I did my food was always opened or missing something and doordash only gives $6 to redeem which is stupid because that doesn’t cover for the delivery fee again or the things they take. Terrible experience
They stole 22 dollars from me.
Good service but BLM agenda 1/5
I quit using their services because I kept getting emails to support Black owned businesses. It was also flashed when opening the app. I have nothing against black owned businesses. How about Asian? Indian? American? Food service is about good food. I buy good food from whomever I like no matter what color the skin is. We are all equal. But all foods are not equal. I deleted the app tonight. You used to be #1 in my mind, but not no more!
Needs better side charges 3/5
Expensive for no reason.
Most reliable food delivery these days! 5/5
By Nicholas Valentino Wolfwood
Great app! And also good to support business around your area!
I hate them waitr is way better. I ordered from McDonald’s waited like an hour just for them to say the store is now closed. Suppose to wait 5-7 business days for my refund it’s been 2 weeks an still haven’t received it❗️❗️ don’t recommend this site
Oud of greatness 5/5
You have been a lifesaver for me. It was a hard year. I lost my husband, had to isolate alone and lost all desire to cook and I was losing weight rapidly. Then I placed an order and everything changed. Thank you for being there throughout this crisis.
Doesn’t take Venmo 😢
Never order on holidays 1/5
there service is horrible on holidays with dashers missing order or not delivering your orders. Out of 4 times I or my friends have order 3 never arrived and we wasted time on asking for refund. Orders easily get messed up. Use this if you are fine with orders taking hours and if you have energy to deal with support staff on family events and holidays
Awesome so fast. 5/5
I love door dash!!! So fast. DURNING COVID-19. It’s amazing!!!!!
New updates 5/5
Haven’t used the app in some time and was pleasantly surprised at the new updates. Makes the experience even better
Charge $2 deiovery $2 city fee 1/5
So you mean to tell me , i have to pay $2 for deilvwry, then $2 extra dollars for the city i live in , what a joke, ill just use uber eats instead of getting tripple charged for one order, wouldnt recommend doordash to anyone , especially wanting food on time, warm, and not spilled everywhere
0 stars 1/5
Order took over an hour to get here. By the time it got here it was time for me to leave work and the food was cold. They wouldn’t even let me cancel my order because it had already been placed. Ridiculous.
I placed an order on this app at 6:37 p.m. The longer I waited, the farther out the delivery time showed in my app. At 8:05 the Dasher called and said she was at the restaurant and it was backed up so she was not sure what time it would be when it was delivered. I kept waiting. Around 8:45 I checked my email and saw that at 8:06 Door Dash sent me a message saying my order was cancelled. After waiting over 2 hours for my order just to find out it was cancelled, I was a little upset. The app does not have anything to connect you with customer service, so I went online and clicked on the chat. I told the customer service rep very politely that I was upset because they basically lied to me in the email. She said let me check and came back to tell me the “store “ was closed. While I was waiting for her to check I called the restaurant which was open until 1am. Regardless, even if they were closed at the point when I was chatting with customer service(which they weren’t) they were not closed at 8:05 when my Dasher called and said it was going to be a little bit. The customer service person then tried to tell me that although the restaurant may still be open to customers, they weren’t open for delivery service after 9. HELLO... I placed my order long before 9, and they cancelled my order well before 9.
Ridiculous charges 1/5
A “Hayward fee” (Hayward being my city) added to a service they already find any reason to slap fees on. Apparently the city of Hayward has capped what they can charge local restaurants, so we have to pay to make up the difference? Sounds like something you should’ve done on your own in the face of a pandemic...
Love DoorDash 5/5
Door dash app is great andConvenient makes stress free meal planning in a snap
By stupid for joining
This is the worst app I have dealt with!!!!
Worse delivery service 1/5
So not use unless you want horrible customer service and drivers that do not care. They delivered to the wrong address and won’t even make it right. They are the most un-apple company in the world.
User for 4 years. Stopped because they promoted racism. 1/5
Was a great app until they started dividing businesses by skin color— gave promotions to some over others due to business owners’ ethnicity. Google “door dash racist” for many examples. “Anti-racism” is still racist.
It be better if u had 0 dollar delivery like Uber eats and everything is Hugh and u need to add more restaurants
Door dash not honoring free delivery 1/5
Why are they advertising free delivery with orders over $15 and not honoring it?? Not cool
Great customer service 5/5
I’m drunk wit the homies and this is good
Worst card scanner 2/5
By bharat kumar ch
Card scan is not working
Points review 4/5
By the great ambino
More restaurant options would be wonderful
Wings and rings 2/5
I ordered wings and wanted 10 hot and 10 mild but couldn’t unless i ordered 2 10 pieces which was more $ than ordering a $20 piece.
By Takeila Jeter
During those times of no transportation or needing food quick because I’m too lazy to cook, DoorDash has always been the answer.
My favorite food delivery app so far! 5/5
The app is easy to use and understand. I assume it makes it easier for all groups involved and that makes that transition smoother.
Hidden fees 1/5
Be aware of hidden fees, if you choose delivery they already charge you about 5 box for nothing. Also the price over this app is 1 to 2 box higher than if you go and order through the restaurant.
Updated: I used this app for the second time again, when I wanted to place my order with 10 box credit the app shows 0.35 as my total order but after placing the order I saw 10.35!! The app is not honest at all, don’t be fooled with its high reviews. Also I chatted with customer service and I was typing and they close the window in the middle!! So rude!
Reaching our on bad food 3/5
I spend a lot of money here and feel when food is not up to par - someone should reach out to find out what went wrong ... why type it in of your not going to get a response
Wrong address 1/5
I ordered from them 3 different times in the last week and each time was the wrong address. They gave me credit for the first couple of times. The third time they did not, stating that they had reached the limit of giving me credits. I asked how I could avoid this in the future to which they told me to just renter my address to which I did, and they still delivered to the wrong address and sent a picture each time showing the same exact door of the wrong address. I’m not sure if I’ll be using them again, considering my money was wasted and I never received my orders.
No refund 2/5
By Daniel Tribble
I ordered 4 drinks in accident instead of 1 called the door dasher who was very nice to bring it to deli tacos attention and they replied and told him and me that I need to contact door dashes support but you guys don’t have a support option besides delivery support the rest of the order was right besides that and everything was fine I just want a refund for the 3 drinks I didn’t need. Thanks :))
Could use updating 2/5
By Tehe ;)
Filtering and layout is behind other food o ordering apps
Too much 1/5
By bfjeiichcus t
Way to expensive for person who can’t drive at night 5 dollar sub cost me 15 bucks!!!
Great teamwork 5/5
DoorDash are greatly Job!! Blessings
Terrible Customer Service 1/5
I placed an order around 6:30, it was supposed to arrive at 6:45, when it didn’t arrive at 7, I checked the app to see where they were and it said it was delivered. I went to my messages to see a text from my dasher and a picture of where they dropped it off and the picture was not correct. I went back to the app to put in a complaint. I connected to a woman named ‘Kristine’. Let me say, she was TERRIBLE with customer service. She was rude, and ended the chat before I could say anything. She said they could not give me a refund because it was apparently my fault despite me putting in THE CORRECT ADDRESS. Well how is that right that I paid $20 for my meal, that never arrived because of the dasher but they still got their money. so I connected to a new agent who said it “was sent to their legal team for investigation“. Sure. They just wanted their money and don’t care about their customers. I will never be ordering from them again.
Definitely Better Than Grubhub Payment Wise 5/5
Grubhub wouldn’t allow me to use a debit card so I just got on this and it worked right away, thank you for not making me have a debit card!
Will try Again 2/5
The first time I used food was cold and the delivery person didn’t let me know food was outside and food wasn’t sealed reached out never received a response from door dash. Trying again in Orlando will keep you posted
Terrible drivers 1/5
I can’t tell you the amount of times I have had problems with this company the drivers almost always end up being late or delivering it too the wrong place as well as delivering food cold plus the app it self glitches out when you try too reorder
App doesn’t work 1/5
Used this many times. Now it simply does not work. Will not download new version cuz I don’t have IOS 13. Come on door dash. It’s too difficult to use your app. Fix it.
Always on time. Great service. 5/5
Always on time
the worst food delivery company 1/5
constantly having issues with our orders. food has been extremely late, cold and wrong orders. Customer service is terrible, they are quick to charge you but when there are issues on their end (drivers) it’s a hassle to get your money back. If you are lucky you will get a full refund otherwise prepare to receive a $5 credit.
better off using uber eats and/or grub hub whom actually strive in providing great customer service.
False Advertising 1/5
I’ve seen restaurants offer $1.99 delivery, then before confirming my order, delivery has jumped to $2.99. Another restaurant offered $0 delivery on $15+ orders, but my order at $21 had a $4.99 delivery fee. I guess they’re hoping I’m so hungry at that point, I’ll pay anything. No longer ordering from DoorDash.