DoorDash - Food Delivery

DoorDash - Food Delivery app screenshots

DoorDash - Food Delivery app reviews

• Best app ever! 5/5

  By omgwiththesenicknames
  Best app for pregnant women, People with multiple kids, disabled or those who are unable to go to the store or restaurant for other reasons

• Bad service and support 2/5

  By kakanxjxjc
  Took several hours to cancel subscription that I thought I ended 4 months ago. Started to see I was being charged and when trying to cancel the email that I used wasn’t being accepted due to privacy with google even though it was the email I used to start the account. Customer service was me getting transferred around and waiting 2 hours before i gave up and decided to spend another 3 hours changing what Info I have so they can’t charge me anymore. 🙃👎🏽

• No good 1/5

  By Sad customer 80
  Door dash was no help at all with my account that I had barely made today! I kept getting pushed from one agent to another and all of them kept acting like my issue was a totally different issue that it really was.

• DO NOT ISE DOOR DASH 1/5

  By KNB4L
  Do not use door dash if you want to pay for food that you didn’t receive or they messed up. In the new policy its states that they have put a limit on how many compensations they can pit onto an account. So even tho your order is wrong 5 times in a row you cannot get compensated for them all.

• Users Beware! 1/5

  By ~J&M08
  I have only used DoorDash 4 times and two of those times I’ve had a problem! The first was when the delivery driver took my food and never delivered it. The fourth and final time I used this, the deliver driver brought me someone else’s order. I tried this out because someone gave me a gift card and can assure you I will definitely not be using this app again. Stick to Uber Eats. I’ve used that app several times and have NEVER had an issue like with DoorDash

• Doordash user for 3+ years 1/5

  By anneliseeee
  Door dash with blame inflation but the additional fees feel like a scam at this point. I always knew I’d pay a little extra for convenience, but there’s no reason that $10-$15 promo codes makes no difference in the final total. They are scamming customers and underpaying their employees. I will be discontinuing my memberships after 3 years and other should too. P.s. the price raise is because of corporate greed not actual inflation .

• Help 1/5

  By mr babuh
  Customer service rep was not paying any attention to what I was saying not sure she understood or was just ignoring me. I want them getting a credit but I still had to pay two dollars. Don’t understand that part

• Customer Service is nice 4/5

  By nymphblood
  As the title says the customer service and reaching them is much better than trying to get ahold of Uber. I would say however Doordash needs to update its drivers settings/profile. I would recommend they copy Uber in their design. We should see a picture of the driver, along with a little information aside from their name. I’ve had women’s names with males show up and it’s been a bit concerning at times depending on how intimidating the male is. But either way, good job

• d 1/5

  By Neena yo
  they also eat ny fooodv

• Fix this problem 4/5

  By Get this game now 😎😎😎😎😎
  I use doordash alot but yall gotta bug where it declines my cards everytime now when I have more then enough money in my bank accounts to order what im trying to eat yall need to fix it because I use doordash about everyday and now it doesnt work for me

• this is a constant problem 2/5

  By fsjalenc
  everytime ive ordered on here it has either taken almost a hour or a dasher never takes the order. its sad that people take this job for money and refuse to take any orders that dont meet their standards. money is money, i know some people who wont ever take orders that tips are $2 or $3 and that is selfish. i wait minutes and minutes just for my order to be completely ignored and even when i get my food they always forget the drinks. Half of these dasher dont read or pay attention. i work at taco bell and the amount of dashers that leave peoples drinks behind is insane, theres been orders cancelled bc dashers never showed.

• I love it! 5/5

  By anarayyy
  So helpful specially when you have kids and try to avoid to leave the house with all of them. Delivery is so fast. No problems when I need my refund back due to an issue with my order. Way to go DoorDash!

• They take your money!!!!! 1/5

  By fhaksgvdkd
  Do not download this or any other app they keep increasing their own profits, 17% of your order, the money goes to them.

• I love DoorDash and McDonald lol 5/5

  By colon stephanie
  So far DoorDash and the employees at the fast food are doing such a great job I love DoorDash I hate to get to places when I’m not aloud to drive but DoorDash is always there to help love it

• USER BEWARE this app is trash 1/5

  By vreed245
  Used to be great, now the app is absolute crap and a waste of time, orders can't be submitted very rarely are they correct. Customer service is a joke and extremely Unhelpful even deactivated my account because I wanted a refund on an item I was missing on my order what a joke I do not recommend doordash to anyone it is a waste of time and money do not recommend

• Never got my money back 3/5

  By Gigglessssssssssssss
  I had made a order of some wings which was like 40$ and the driver never came. I called the guy and he never answered I texted him and he never answered. I called DoorDash so they could do something they said they’ll send a “specialist” to help me and that they’ll email me. They emailed me giving me 6$.. lol I texted a agent and they said they weren’t able to help because it’s been a couple days .. even though I was waiting for that specialist to email me to help me get my actual money back. So I can’t get my money back and they never helped or anything. Never using this app again and the funny thing is my co worker dealt with this same issue a day later.. and they never got they food or money back either Soo yeah if you wanna possibly never get your food or your money from a messed up order and maybe get your food 2 hours later then yea this is a good app for that .. I’ll definitely be deleting this app and taking my money somewhere else and goodluck to anyone using this app. Btw this isn’t the first time this happened to me

• stupid 1/5

  By mr.burns100
  i can’t figure out if it’s for food or dogs

• Ye 1/5

  By qzixmx
  I just wanna know why door dash told me my total was $25.61. Then I looked at my bank and got charged $30+ 💀 and the dasher texted me saying someone took off with my order and I didn’t get all my food 😭

• Run Away from Doordash 1/5

  By Hilzw/skillz
  I have made not one, but two orders and miraculously after the order was picked up, they disappeared and Doordash was forced to refund me. You may think, “well at least they refunded you.” But what about the hour and a half of trying to contact my dashers and talking to customer support trying to get answers. Food delivery is too expensive for them to lose food so often and for the customer’s time to be wasted so boldly. Doordash is just Uber Eats lil cousin that turned into a meth head with too much time on their hands and too few brain cells. Save your time, money, and the end of the rope you’re holding onto and run away from Doordash. To quote the great Tyra Banks, “it is impossible to give you a zero, so I give you a one.”

• Terrible 1/5

  By Angry-person37585939161
  Never receive food and DoorDash never does anything about it aside from credit to the account. 12 o’clock at night and my order is never delivered.

• Customer support 1/5

  By Mr.smith22
  Customer support will tell you one thing and not communicate back with you about you refund if someone takes your food. I had to wait 72 hours just to get told they can’t help me because it’s been more then 24 hours when they were supposed to email me and never did.

• No booze 1/5

  By ghtysndjfkd
  Don’t count on this app bringing your beer I did everything they wanted but they still wouldn’t bring me wine or alcohol. If you want to taco from Taco Bell I guess they are OK but if you want them to be anything more than just a food bringer they are a joke delete this app they are a joke. Uber eats brought me alcohol immediately, so do not download this app. They are worthless. If they would have brought me wine it would be fine but they are a joke and the time it took me to write this review Uber eats is already here with my wine

• A relief 5/5

  By Ochie The Great 😎
  When you can’t get it yourself, they’ll always find a helpful person to get you your items! Awesome! so glad this system was developed! Thanks guys :)

• Can’t cancel membership 1/5

  By Sauceee1
  I wish I could post screenshots. Their website says you press Manage Dashpass -> Cancel Membership. There is no Cancel Membership button. All I have is Gift A Dashpass, Change Payment Method, and Billing History. This should honestly be illegal

• $2.99 for expedited or cold food 1/5

  By M Grafs
  Pretty much every delivery I get now, if I don’t pay $2.99 for expedited delivery, my dasher has two stops on the way to me and my food is always so cold.

• Not a fan 1/5

  By reaganmac16
  I just wanted to write because I am canceling my membership and I never plan to use doordash again. Over the last month I have been contacted by drivers that do not speak English and are extraordinarily rude and will not try to communicate. I am the customer, it is my money. Not my job to make your drivers comfortable. I am offended and have been a loyal and frequent customer. If your drivers cannot communicate the primary language of our area, it’s on them. Not your customers. Disgusted

• Review it’s good 5/5

  By Abyssal dragon
  Owen told me too

• Horrible customer service at the core 1/5

  By Y3ll0
  There is no procedure in place to ensure that the businesses door dash is providing items from actually provides all paid for items. DoorDash does nothing help the customer get all of the items that they paid for. When I used the app to contact customer service it eventually connected me with an agent that was unable to help and then was somewhat rude. I would highly discourage doing business with this company until they can figure out how to provide people with the items they paid for. Considering the extra markup for the individual items, the delivery fee, the service fees, you would think they would be able to either provide everything or provide refunds for missing items. No wonder why this company is a financially failing business

• Awesome representative of the company 5/5

  By Empress Blaccc
  Awesome I just tried to game my balance and I fell on my head. She help me up and I am truly appreciate her because I don’t know how I would have gotten up. She is awesome.

• The app is very good 3/5

  By EiPiKlein
  The app is very good BUT the service is SO expensive!

• Redelivery Issues 1/5

  By T0X1CAL13N
  Almost every single time I have ordered with doordash I have had an enjoyable experience but there is more than a handful of times where I have not been refunded because of their “policy” which is unbelievably inconsistent. It is not my fault that restaurants forget something almost 90% of the time so why can I not get refunded for something I did not receive? Today was the worst issue I’ve had I ordered from mcdonalds because I didn’t feel like going to the grocery store. I had ordered the cheeseburger pack that is supposed to come with 2 burgers, 20 chicken nuggets, and two medium frys. When it came there was only the two burgers. I reached out to doordash on chat and then on phone but both time they said in 1-2 hours a representative would email me. They did but only to tell me they could not refund me. I had mentioned both times that all I wanted was a redelivery but they did not listen. 2 burgers was not enough to feed my family and that 20$ was incredibly wasted. With all the fees doordash charges you would think that their customer service would be better. Disappointing experience needless to say I will be switching to grubhub or uber eats.

• Order cancelation 1/5

  By Lelfruro
  If they cancel your order you do not get an immediately reimbursement.

• So good 5/5

  By 42609
  this works really well and is very convenient

• Learn to cook 1/5

  By allgbaby
  This app does you no favors you might as well learn to cook or pick up your food old school because this app is useless. I ordered some food for pickup but I meant to order it for delivery. Once I realize that much, I contact an agent to request my food be picked up and delivered to me because …this is what DoorDash does lol…. and they tell me there’s no option for that lol they tell me I can’t be refunded either because my order is still at the store.. I asked if I was talking to a human and not a generated response machine because how is finding a driver for a deliver that’s ready to pick up an impossible task for DoorDash?? They do the exact same thing when the app hasn’t found a driver automatically. I’m not even mad I’m just realizing how dumb these apps are over time. Save yourself the trouble.. the only reliable thing about this app is that you get to see who’s open when you’re hungry

• Not sure about them 3/5

  By clakr27
  They’re supposed to have been two refunds that were supposed to be sent back to my account and money never came back to me. So far it seems like the employees say one thing, but then do another. I’m not too sure about this company in their ethics.

• Order Never Arrives 1/5

  By Llllllijii
  If you are looking to have food this app has 30percent chance to give you correct order. The food will always be late, wrong items, missing items and even have different person delivering wrong item from a different store.

• Dasher 5/5

  By Kaykay707!
  Great service

• Buyer pays for drivers mistakes 1/5

  By wwilesss
  I have to sign for orders now because drivers either mess my order up or don’t deliver

• Two thumbs down 1/5

  By hazeyFabz
  Always missing items and now I can’t get money back because I’ve complained too much. Maybe don’t forget items then ….

• The land of fees 2/5

  By crfrazier31
  It isn’t right that you charge a monthly fee plus additional fees on orders as well “to help you operate”. Come on, DoorDash is a multimillion dollar company. I’ll switch to Grubhub.

• Discount codes 1/5

  By AlexDarko89
  I receive discount codes via email and they never work. For example the BACK2SNACKIN

• Awful customer service 1/5

  By DOORDASHSUCKSNOTWORTHIT
  I am a dasher as well as a person who uses DoorDash. Just go pick up your food if you can. Service fees and delivery fees are insane, your paying 50 bucks for a meal for two people on average. On several occasions I have watched my dasher drive up, confirm completion of delivery, and drive away with my food. What is DoorDash going to do about the many times my food was stolen? NOTHING. Im sure this has happened to others too. I have gotten no help. Worst app, worst customer service, and worst human beings I’ve ever had the displeasure of speaking with. Thanks for nothing.

• Read the terms before you use this app 1/5

  By Marthaisabe1
  Hidden in the terms it says they don’t have to refund you for orders even if you don’t get them. Recently my order was dropped down the street at some random house I’m guessing, dasher ignored my messages and calls, then said “I don’t have the order anymore” like clearly you don’t because you sent a photo of the bag on a random porch. Notified doordash and they responded by saying because I received compensation previously (like 5 months ago when again, food was dropped somewhere random) I would not receive refund. Insanity. Just going to dispute it with my credit card company probably but sheesh. I always tip the dashers well and the utter disrespect is astounding.

• Worst app ever!! 1/5

  By F-offfffffff
  This app and company are the absolute worst thing. They mess up every order my family ordered. I would not recommend this at all. The worst. And they don’t make things right

• Buen servicio 5/5

  By Adán Gomez
  Todo bien

• Rating 1/5

  By nevvvvaeeeeh
  I like door dash but there is a few thing wrong with .the first thing is that it keeps charging me 10$ when I didn’t order anything second the tax and shipping fee is to much together

• Convenience 5/5

  By Cyke94
  Great convenience. My dashers have always been on point! I love the add on features as well!

• Love you guys thanks 5/5

  By kells367
  Love you guys tha

• Greed 1/5

  By IshbuDigital
  During the pandemic, we became DoorDash members and have ordered from them ever since and there has been constant issues with our order and then when you get to speak to the DoorDash drivers, they inform you had DoorDash treats them like crap and how little they actually make they add onto their prices, so they’re making money off of that they didn’t charge fees they didn’t take a percentage of the actual total from the business and then they don’t pay them for 3 to 4 weeks. They’re easily give money back if you complain but the issue isn’t the money the issue is I want the service that I originally paid for they spend more money advertising on Super Bowls in college football playoffs instead of putting it into their customer service and the overall experience.