THEY WILL TRAP YOU! 1/5
By Mharrison10
this is quite literally the only negative review i have ever left on any app. besides the fact that it’s super expensive, if you try to subscribe to the free trail and then vance it, it will not allow you to unsubscribe. It KEEPS trying to charge my card when i’ve attempted numerous times to unsubscribe. I looked up the steps and
1. there isn’t even an option to unsubscribe on the app
2. when i go to press the unsubscribe button, it literally says “can not perform this action”
i’m SO mad about this bs.. i’m never gonna use this service again.
Definitely will chose this app over the others for customer service 5/5
By tommy9339
Rectified my issue with an order immediately and it was greatly appreciated
No delivery 3/5
By doordash is a dissapointment
We delivered at 2:25, and at 3:30 they weren’t here so we called and they said they will have somebody in 10 minutes and 20 minutes later, still no one. We called again and they had to cancel our order. They said other dashers were finishing up their delivery’s and we would have someone soon but the second person we called said there where no dashers out.
ANGRY 1/5
By Hangryman25
MAD. HUNGRY. TERRIBLE. NO REFUND. BLAH
Orders always with mistakes and getting a refund is painful 1/5
By dilpott
Every time I have ordered something through this app there is a mistake. Things are forgotten. I know some of this is on the restaurant but what isn't on the restaurant is how Door Dash pushes you hard to not ask for a refund but take a doordash credit that would just cover another error filled delivery. There should NOT be a default giant offer for doordash credit and a tiny button that says other. Rather you should be offered a list with immediate credit or slower refund.
Not worth it 1/5
By gonu1989
Inconsistent delivery. Not so helpful customer care. Had to sleep without food getting delivered and the customer care team wanted me to re-order from a closed restaurant at 10pm or refund the order. Would not recommend this app to anyone who is expecting the order before 1 hour
DoorDash is the worst 1/5
By Callumb85
Signup to Doordash if you would like to waste money on cold food and wait two hours for incomplete orders.
Neither the app or the restaurant take any responsibility for screw ups that happen in at least 50% of orders, so there’s never any recourse to take, especially considering they have the worst customer service. I am genuinely shocked how a business can treat its customers so poorly in this day and age.
Postmates, Caviar and Uber eats superior in every way.
good 5/5
By edwingarciawjwjw
good
Not a lot of confidence 1/5
By Air Bike Psyche
Had to delete app and reinstall because I got in response loop. Hope my order works!
WORST delivery app for customer service 1/5
By MsJujuK
If you have an issue with your order (like missing item etc), you’ll spend so much time trying to get refunded. I’ve been using Uber Eats for the past couple of months, but tried Door dash again today after a long break (the restaurant I wanted to order from wasn’t on Uber Eats). I was reminded why I stopped using the app in the first place. I had a missing item on my order (granted, it was just bread, but still). I pressed “help” on my order, wrote down my “issue”, and got a message smth along the lines of “thank you for your feedback. We’ll pass it along to the restaurant.” Like GREAT, THANKS!! How’s that gonna help me now.
I used to use Door Dash in the past, but one time ended up spending about an hour all together on writing emails to them they never responded to (this was about a promised refund of $40, that I never got).
Door Dash seems to so whack in comparison to Uber Eats, who will literally refund YOUR ENTIRE MEAL with two clicks on the app, even if your order is just missing the FREE bread.
Door Dash just ends up giving you a headache. It’s understandable that orders go wrong etc, BUT WHEN THAT HAPPENS, MAKE IT RIGHT!!!
Deleting Door Dash now.
DoorDash the future it’s here 5/5
By mstore22222
gracias a este servicio puedo hacer otras cosas
Y no perder mi parking (estacionamiento)
Además conoces otros tipos de restaurantes y comida deliciosa sin necesidad de gastar tiempo y gasolina .
👍👍 5/5
By derfbaker
Pretty good selection for my small town, fast service that has been accurate every time
Worst service 1/5
By alpharetta1
Doorbash is the worst service delivery. One dasher escaped with food and one reorder has been cancelled.
horrible 1/5
By MozkeyZj
I don’t get why people rating this horrible service a 5 stars but wrote horrible experience. It is a new trend? Any ways my experience has been bad, slow delivery, the time shown on app it not going to be the time you get your food. If my credit card company don’t have promotional credit of this service I wouldn’t even bother using it. Bad.
Inconsistent 3/5
By mo.diggity1
Sometimes awesome, sometimes epic fail
Nightmare of a company 1/5
By whocares000000
In the ten opportunities I’ve given to doordash to redeem itself, I have never once has a pleasant or seamless experience using the service. The ETAs are always wrong (most of the time it’s double what’s quoted), the dashers have no clue they’ve been assigned an order and therefore drive around town for 20 minutes before cancelling the minute you call them, and the food is always cold after the nth attempt at securing a dasher. This product is an absolute joke given how desperate it needs to be to compete against so many other apps doing the exact same thing. What kind of company has downtime as frequent as doordash? How silly is it that doordash is the only one out of the bunch that never fails to disappoint? All in all, with that being said, given the plethora of other delivery apps out there that will probably spare you the headache that is doordash, take your money elsewhere.
Honestly Needs a new a Business Model 1/5
By X00roh
They are trying to juggle too much
1.5 hour deliver 1/5
By cbroe100000
Talk about lasting first impressions. First time using the app and the delivery took more than 1.5 hours. Used the live chat on the app to get some help. Didn’t even receive a full refund. Would highly recommend going with Uber Eats.
Worst app in the store 1/5
By Themandansambamdam
Glitches. Takes your card. Won’t let you checkout. Terrible app. Tried in several devices for first time. NONO
Terrible customer service./don’t treat their driver good. 1/5
By jnn1996
Terrible service for both the driver and the customer. Waiting over two hours for Pizza. They had the audacity to give me a 5 dolla
Red Robin delivery 1/5
By Savwal46
Food was cold!!! Driver did not get any of the sauces we requested
DONT GIVE THESE PEOPLE YOUR MONEY 1/5
By peanutt0304
I have never placed an order than didn’t take 30+ minutes longer than it said it would. Every time I order from here, they switch up my drivers, drivers drop orders after waiting an hour for my order (this happened SEVERAL times). I just ordered taco bell and the whole time my driver was driving AWAY from taco bell until she got about 40+ minutes out, after I had ALREADY waited almost an hour. Their app is complicated and doesn’t always give a lot of information. I’ve never heard anyone who’s had a good experience with doordash. SCREW THIS APP.
Great payment method options 5/5
By brand617
You could pay with Apple Pay
Horrible customer service 1/5
By Jose O. Jr
Let me start by saying, my wife and I have been using these type of services for years. We spend hundreds of dollars a year on this app but I think it is time to try a different app with similar services. A few days ago, I woke up late for work (restless night). As I was entering the building I open the app to order some food because I didn’t get to eat breakfast. I make my order which comes out to $15 with tip and the service fees. As the order is trying to confirm I realize that the address is for my house not for my work address. I try to cancel the order but there is no visible option to let me cancel the order while it’s in confirming. Not a minute goes by, after it confirmed the order, that I finally figured out how to cancel the order (I tried to cancel quickly to not waste anybody’s time). Then the screen prompt to tell me that I will only be getting a $5 refund but the sandwich that I ordered was $8 and the full order was $15. As a long time customer I thought I could at least get my money back as credit or something. So I emailed customer service explaining my concern and issue. They told me to email them a receipt which I did but then I never heard back from them. This tells me that you are willing to lose a long time customer over $15 and if that is the mentality of the company then I will be taking my business elsewhere.
First Time Using This Service 5/5
By nakialjohnson83
At first I was like should I use this or try something else but so far it’s better then ubereats
Fees 1/5
By Justice.Jd
Honestly the plethora of fees tacked on to your app anymore is ridiculous. A delivery fee and a service charge and on top of that a tip. Last time I’ll be using this app.
Just bad 2/5
By veryhungryforfood
Food is usually incorrect. Drivers take an incredibly round about way to get to my house and the food is always cold by the time I get it. DoorDash gives worthless compensation of $4.95 as a sorry for whatever mess up. Annoying extra fees. Will never use again and recommend to my friends to not use the app.
Yum 5/5
By thickfriendharold
I love food! And being so fat getting it dropped off to my trailer means I don’t have to put on a moo moo! Bit my door guys finger and he was cool with it!
Always late. Always. 2/5
By ChynnaBlue
Before the order, it gives me a time estimate. The time mysteriously increases right after I place the order, then ticks up instead of down. If it says 30 minutes before you order, expect at least one full hour.
I’m broke and hungry 1/5
By AjKYPlq
Please make sure your dashers know where they are delivering to. I am on a military base and my dasher did not have the guest pass that all Ubers seem to have. I don’t have a car so I couldn’t drive to her. Now I’m out $16.00. This is my first and last order.
Never again 1/5
By I've been dashed
Placed order, charged for the meal and an hour and 15 minutes later the app said the order was delivered, but it never arrived. Offered me a refund of the order I never got and assistance with ordering it again for the full price. Never again
Love this app! 5/5
By MoGo1961
Love this option! Service is awesome.
Terrible service 1/5
By hangryanddisappointed
I’ve ordered through door dash 3 times. Two of those 3 times, my order never came. And I had to contact Help to even find out that it would never come. Terrible! Will never use again
Door dash needs to seriously get it together 1/5
By juicegod2100
I literally am starting to truly hate this app. My food comes and it’s not right they think someone is trying to scam the system when they want their money back or a credit to equate to the amount. My last 2 orders have been extremely late or not delivered to my address at all. The food I ordered had been completely incorrect and the bag was open. I understand that they are just the delivering portion but maybe you guys should talk to the restaurants you work with because from this point moving forward I will never be using the app Arne when ppl ask me about the app I will tell them to go pick it up themselves or use a different delivery app. This is simply unacceptable and the food is a mess if they even get the order right which they haven’t!!!!! I HATE DOOR DASH!!!
Worst customer service and promises 4/5
By Jose82792
I ordered my food took about an hour which I was ok with then the driver mysteriously said it delivered my food there’s not even a number reach the driver or text won’t go thru I contact customer service which just didn’t want to hear it then said I will credit you $10.00 and your refund I go back on the account he credited me $2.49 and my refund will take 5-7 days worst experience ever on a food delivery app.
Where’s my money 1/5
By dhrrgdy
???
Efficient and easy! 5/5
By mBogette
I have used DoorDash three times now and each time it is so easy and simply quick! I love it!
Waste of Time and Money 1/5
By ArisStar
3 different people had to pick up my order as I am now an hour from my order from Chipotle, and I will tell you, THIS IS NOT THE FIRST TIME. I might as well go get the food myself than make two people go out of there time to try get my food and wait an hour from literally a 10 minute drive to Chipotle.
Try to contact the driver both phone/text mesage, not a single response. Tried to refund, no go but they give me “credit for my next meal” just like the last time.
No thank you, I prefer to spend my money wisely, and encourage others to spend their time/money somewhere better.
Added fees are ridiculous 3/5
By JAreviews
Driver tip delivery fee make the app much less appealing to use
Thieves and liars 1/5
By justinb51
Ordered food, door dash “attempted delivery”. Said they couldn’t deliver. I have ring cameras, driver never came to the door. Called customer support and the person I was taking to hung up on me. Food never delivered or returned to the store. Dashed marked that he tried to call me and I didn’t answer, yet no phone calls.
Will not use again, DO NOT RECOMMEND!
Refuse to Use 1/5
By lkeis13
Driver never showed up with the order. Never contacted me either. When I called customer service about the issue, the agent blamed the restaurant and then proceeded to hang up on me. Won’t be using again
Craving a burger 5/5
By Chicaimsa
Easy way to order a burger
80-90% of orders are wrong or incomplete 1/5
By I'm the real Dj Infinit
The restaurants, drivers and turkeys on the phone all point the finger at each other and usually result in some minor credit to your account and you will still end up with one of the following:
1. Wrong size pizza with wrong toppings
2. No kids drinks with your kids meals
3. You’ll get the Kids meals but your entire meal is missing (numerous times)
4. Wings but no wing sauce.
5. They will probably forget your fries.
Of course the restaurant says “come over and we will give it to you”. They obviously don’t understand the idea of delivery and door dash just wants to give you a credit so they don’t have to finish the job so you either don’t eat or you improvise (yes I made wing sauce once).
There is little accountability to the drivers who should be verifying the order upon pickup. There is a difference between verifying the food that’s in the bag with the restaurant and “touching the food”. After all they are the ones getting the tip prior to proving performance. (Like paying someone to rake the leaves in your yard before they start the job)
Additionally if you scroll down you will see numerous ratings/reviews that say “terrible” or “bad customer service” or “don’t use it” but then those same reviews have 5 stars. AND scrolling through the reviews you see about 70% negative reviews (stars and commentary) but the “average rating” on the Apple store reflects a very different picture showing about 1% 1 star and 96% 5 star ratings. This if false/skewed.
Great service 5/5
By Mela-summer
Love it for when we want take out but don’t want to go anywhere.
Better than Favor 5/5
By Dummy dumb dumb
Favor took every opportunity to f up my orders. Knock on wood, but Door Dash has yet to disappoint.
Inaccurate delivery status updates 1/5
By soopkr
15 min: dasher at restaurant
30 min: dasher on way to restaurant?
60 min: dasher at restaurant, 0-2 min left? even though restaurant is at least 15 min away, then it suddenly switches to 20 min left
Overall around 90 min compared to estimated 40
same thing on first and second order - status goes to 0 min then jumps up!
Fake drivers 3/5
By cyxbby
I absolutely love door dash and I use it all the time for dinner in a pinch!
My only issue with it is a really big one for me as a young female.
The app will often show my driver as having a female name like Jennifer or Shannon, but the person who shows up at my door is a large male.
it sounds dumb, but I’m a small female who’s all by myself (in a not great part of town might I add. Lots of crime.) and when I expect a girl to be delivering my food and a huge guy walks up to my door (I usually can’t even see the food in their hands) it’s really disorienting and sometimes scares me a little bit.
I am ABSOLUTELY fine with a dude giving me my food, BUT DONT ALLOW THEM TO LIST AS A FEMALE. LET ME KNOW A GUY IS GOING TO BE AT MY DOOR INSTEAD OF A WOMAN.
Dilvery takes longer than needed because they do multiple at once 2/5
By Casravvv
Initially, I enjoyed DoorDash because I thought they gave deals on delivery, but it turns out they just raise the prices on the food items. Also, they have drivers pick up food orders from multiple places at once (not even close to each other), so by the time the food gets to you, it is stale and cold. I will be going back to using postmates.
Crappy update 1/5
By snbrdgirl
My app refreshed today supposedly to “fix bugs” & now I can’t get into the app AT ALL! So disappointing. I’ve tried to re - refresh the app & have done several hard resets - nothing!
