Horrible app 1/5
Crashes all the time, won't save info, won't reset password
Restaurants don’t load 1/5
By not impressed 11000
I just downloaded the app and first it wont let me edit the address I gave it, I’m trying to add my home address also in addition to my work address and it doesn’t come up in their suggested prepopulated addresses and therefore it won’t add my home address.
Now it doesn’t matter what restaurant I pick, when I go to the menus and try n pick something it never loads n I can’t place an order?? So say u pick entrees, It just has a greyed out screen and nothing ever loads. It doesn’t matter what restaurant and what I pick it never loads once I select a food item.
So I am not impressed as they obviously have tech issues going on.
Ordered McDonald’s late on a Friday for a kickback. After our fairly large order, I texted the driver the sauces we wanted (don’t remember if app didn’t have that automatically built in or some other reason). ETA was 45-50 minutes later, which was understandable. However, the entire time we waited and looked forward to our meals, the ETA remained the same but the driver’s location remained at the restaurant. We assumed it was just a glitch but right when our “delivery” was upon us, the whole app just froze. After relaunching, it showed no past orders or any traces of activity. After contacting customer service, a different rep keeps emailing me a template response stating they could not reach me even though I never received a call or sincere email. One of the worst customer services I’ve ever experienced.
tl;dr: Crappy app caused us to waste our time waiting and starving without any notification that there was an issue. Horrible, automated customer service.
Terrible Service 1/5
Don’t be romanced by their fabulous selection of restaurants and promise of quick delivery. I can’t tell you how many times I have waited an hour only to get an email saying my order has been canceled.
We have used Door dash every week for the past 2 month and there has been a mistake in EVERY SINGLE ORDER. Why do we keep using them you ask? I keep looking for other services that cover the restaurants and menus and haven’t found them yet. I will leave in a heartbeat. I’ve been told by a restaurant that Door Dash calls in your order over the phone!!!. They can’t be bothered to get it right. Their service is terrible.
A total lost cause 1/5
I have been on the app for 3 years now - in the start I was a huge advocate but the little goof ups that seemed like growing issues at the start never really got fixed. 80% of my orders have had the wrong item delivered - 90% have take more than an hour to deliver something I could have picked up in 15 minutes. Billing issues keep occurring (app shows a certain amount and they charge a higher amount on the card), the offers they send never get redeemed painlessly.
The worst part is that customer service folks on chat are always useless not because of lack of courtesy or not wanting to help - they never have the authority to fix things. You always have to email support wait for responses which are usually not detailed enough and hardly ever positive.
As a consultant ordering for the team I have had to keep going back to this platform due to the restaurant network - but after keeping my patience over 3 years and multiple orders am finally deleting this app and unsubscribing from all forms of communication.
Worst Customer Service 1/5
By saeedah C
I had credits on my account that didn’t apply to my order. So I spoke with Brayan A from customer service, basically they couldn’t find the credits and asked how I got it. I mentioned a referral from Facebook, and was told to screenshot it. Didn’t even provide me with a way to send it to them. So I wasn’t sure how I was supposed to go about finding if I did. I had to run out and take care of something. Prior to talking to an agent I attempted to cancel my order. I wasn’t able to. And the agent couldn’t cancel my order. So I’m running late waiting for my food to arrive. No other solutions or asked if I needed further help. Very disappointed. Will not be dealing with them anymore
Worst delivery service I have ever had 1/5
They confirmed the order, two drivers had to pick up than an hour later someone called and indicated restaurant doesn’t make to go orders. After they processed the refund, which I hope will post I continue to see the app telling me that Food is on its way. I would never use this ever again and don’t recommend you to either!
Never came 1/5
They never knocked on my door just called & left. And my compensation was $10 Credit although customer service accept d blame, as if I would ever order from this app again. Deleting it now. There’s so many other great apps like eat 24, post mates, grub hub etc.
By Waste oftime
Door Dash app is pathetic
Just the worst app I've ever tried. 1/5
By That guy 900257
So I'm in highschool and am too busy to pack a lunch for myself. I'm not allowed to go off campus either because I'm not an upperclassman. I decide to order McDonald's from this god forsaken app. I placed my order at 10:00 and lunch is at 12:25 (I ordered early because I know how terrible the drivers are) and I'm watching the driver pick up my food and he's going to a McDonald's in the heart of Seattle (I'm in west Seattle and there's a McDonald's down the street from my school) and then lunch roles around with no food. Long story short a soccer mom with children in her car gave me a cold and soggy burger (and I didn't even ask for a burger) with a melted and half drank milkshake. And I got this as I was leaving school after the day was over at 2:15
Not to mention the prices our outrageous
No more apologies 1/5
We’d used door dash for the last year in the San Francisco peninsula and were formerly happy customers. In the last 2 months our dinner has gone ‘missing’ mid-delivery on three separate occasions. No $5 refund is going to cut it as an apology anymore.
Negative stars 1/5
By Lainee 2011
- waited for 1/2 hr for my meal. The restaurant is 1 mile away It kept updating that it is 10 minutes away. Now it is 10 minutes past the time and dasher is 60 minutes away??? Why did the driver change??
I want a refund.
My App Won’t Open 1/5
Just went to use my app for the 1st time... won’t even open.
Yes! Way better than Uber eats 5/5
Uber eats is the WORST! download this. my only suggestion is better tracking and being able to know the make a model of the car coming. Other than that, perfect!
Horrible customer service 1/5
Spend your money elsewhere. If your driver gives you something completely different from what you ordered, good luck getting your money back. They’ll give you the credits and then shut down your account so you cant use it.
Never an issue 5/5
Always get my food quickly and right order! Always use doordash!!!
What am I paying for? 1/5
Ok so why do they charge an extra $6 and not tell you??? Why is my complete total with the tip included $23.56, but the items are actually only $17.56 ??? 🧐 VERY STRANGE
Love the idea, not the execution 1/5
I work in a small area restaurant. We don’t have the means to have a deliver service ourselves but we do have carry-out. When I first heard about Door Dash it seemed that, initially, it would be helpful to both us and our customers. Unfortunately it’s been less than impressive. I’ve received numerous calls from customers complaining about the accuracy of the orders they’ve received. Many of these orders were verified by me personally so I’m sure it was accurate to the order called into us. Many of the servers who’ve taken these orders complain that the Door Dash worker placing the order is heavily accented and doesn’t always seem certain of the order they’re placing. It’s beginning to reflect poorly on my business that these orders are not being placed accurately and it’s upsetting that it’s completely out of my hands to be able to control.
Use a different service 1/5
So the first few times that I've used Doordash were fine, except deliveries often took HOURS to arrive and the drivers were always too lazy or reluctant to actually deliver the food to the door instead of sitting in their cars.
But those were minor issues that could be resolved with not tipping on the app but in person when the food arrived (often they were so late and unaccommodating that I only gave them 1 or 2 dollars. A restaurant 3 miles away should not take 2 hours)
The incident that really turned me off Doordash was when they refused to refund me money for an order that they changed. I ordered 3 al carte meals from a Chinese restaurant and the order had some special requests. A Doordash agent called me and asked if I wanted to switch to getting the lunch special which was about $8 (the ones I got were $15 a piece) to accommodate my requests. I said it was fine and asked if I would be getting a refund, the rep assured me I would receive an email with the changes. A few minutes later, another agent calls to confirm my order and once again assured me I would be refunded. As I am waiting for my food, the DoorDash Driver calls to confirm my order of 3 lunch specials. Once again I was assured that I would get a refund. I receive my order and indeed it was the 3 lunch specials that I ordered. However, it had been about 3 hours since my first initial call with the DD agent. Normally if you make a change that involves money, they resend you a receipt and charge your card. I reached out to customer service to see if they could send me an email of the changes that the agent made to my order. I was told that they could do nothing because I didnt have an email stating that they changed my order.
Now how come DoorDash is so quick to charge you for extra items but basically steals your money when it comes to refunding? I wouldnt have minded if it was like a dollar or two but DD has stolen $25-30 from me on this order alone. DD already upcharges their food, charges the customer a fee for ordering and a delivery fee. I dont understand why its necessary to steal more money from customers. I would recommend if you absolutely want to use their services and you have any changes to make to an order at all, you CANCEL the existing order no matter what the agents tell you and reorder. THE EXTRA WAIT TIME WILL SAVE YOU MONEY AND PREVENT THESE CROOKS FROM STEALING IT. Otherwise don't support this company and their corrupt business structure.
Wow, what a disaster. 1/5
As a frequent GrubHub user, I was excited to try DoorDash’s service due to the expanded restaurant options vs GH. First order (and last) was for Blaze Pizza and all seemed to progress fine through the placement of the order and confirmation of delivery time about 50 mins later. At the 60 min mark, received notification the order was delayed another 15 mins, then at the 80 min mark, that the order was canceled outright. After several calls into customer service, it was determined that Blaze was not accepting DD orders and should not have been available as a participating restaurant. So, 2 hours and 15 mins later, we’re back to square one on dinner. Good luck!
By an actually reasonable guy
There are numerous occasions when I receive my food around 2 hours late and others where my order says it has been received when it actually hasn’t. At least please make an effort to try to fix these issues, because it definitely isn’t traffic nor my connection.
Edit: DID THE DRIVER JUST EAT MY FOOD?!?! I JUST SAW A CAR PULL UP AND STAYED THERE FOR 20 MINUTES AND LEAVE!!! HER NAME IS BRITTANY D OR SOMETHING AND IT SAID THE ORDER ARRIVING DESPITE NEVER ARRIVING. DELETE YOUR APP FOREVER THIS IS THE WORST BUSINESS EVER!!!!
Amazing app 5/5
Love this app! And I always order food. Drivers are super nice and cool. Sometimes my food takes forever to get here but i’ve noticed it is the restaurants fault, not the drivers. The restaurants sometimes ignore the order until the driver gets there and then they start making your food, it truly is annoying! The delivery fees are a pain, that’s for sure, but definitely best food delivery app that exists!
This app almost scammed me! I ordered food for the first time. There was suppose to be a $10 discount. The correct total was on my order summary, but triple the amount was taken out of my account! I will never use this app again. DO NOT DOWNLOAD! DoorDash sent me a $10 credit to my account. But it was a hassle. I will not be purchasing from this app anymore!
Awful customer service 1/5
The drivers I’ve had have always been very good . But when I tried to get an order I was signed out somehow and couldn’t get logged back in tried to reset the password numerous times but the email never came and I could never get customer service then I get an email today for 2 free deliveries but of course I can’t order without being able to log in.
Ridiculous menus 1/5
I tried to order from a sushi place just to have the driver call me and tell me that they didn't make any of the things I ordered. The menu was completely inaccurate. Even when I try to order from a simple fast food place (McDonald's) their menu is incomplete and confusing. They don't have hamburgers listed just cheeseburgers and no McCafé drinks or any drinks in general. All I wanted was a McChicken hamburger and drink and I couldn't find a single one of those on the menu. I definitely prefer Uber eats.
Fix your App 1/5
I open the app knowing that it might not work AT ALL 75% of the time. Sometimes it will freeze in the starting screen or wont load any content at all, no matter how long i wait. Horrible app.
I am satisfied 5/5
By satisfied with doordash
Doordash is the best food delivery company.
The case of the missing fries and the killer onions. 1/5
Well, here is my story; I got a COLD wet burrito, a burger with extra onions (I’m allergic to onions and I specified I wanted NONE) and 2 churros. Did I mention that I ordered fries? Oh wait. I paid for fries and never got them. I lost like 3 bucks on those fries. I know. 3 bucks is nothing but those 3 bucks could have contributed to your Doordasher’s tip AND your APP’s rating. I understand Doordashers are the Messengers. I get that, but do they not check? We trust them with our food. And I know most go above and beyond but do they not have access to our orders?? Was my DoorDasher just that lazy??? If I could give this app zero stars I would. Does DoorDash not provide its merchants with the correct info??? Did they just skip the part where I specified NO ONIONS?! Horrible communication leads to horrible outcomes. Ridiculous. Please fix this. The churros were alright though. That’s about it...
Failed to show with our order! 1/5
Ordered dinner and it was never delivered! But they still charged my credit card, including the tip!
First and last time using this service 1/5
Placed my order at 9 pm. Received a phone call from DoorDash at 9:22 pm saying one of my items was not available. I made a substitution. At 10:43 pm the DoorDash driver is still standing inside the restaurant waiting for my order. I called the restaurant and they completely blamed DoorDash for the problem. Something about not submitting my order correctly. Needless to say, I won’t be using this service again. The restaurant is 12 minutes from my home. Very disappointed.
$23.00 of three Starbucks frapp’s and an hour later... 1/5
By Serious chiq
All we wanted was Starbucks.
***We ALWAYS use UberEats and NEVER have an issue. The ONLY issue with Uber is that they have limited food locations and occasionally they forget to verify a side sauce... ***
This app seemed promising. We have never used this company before and I doubt we will ever again! The order was simple. Any order is time sensitive when it’s food so why did I receive 3 basic menu items that seemed as if they were left waiting for at least 30 minutes of the hour I had been waiting for the delivery?
The delivery person called me on my phone (I usually don’t answer random numbers), he had me walking him through finding my address and seemed like he had difficulty understanding.
I felt bad for the driver but was also very angry because the route taken to get to my address was the longest possible route and it seemed like there were other reasons this route was taken. Does DoorDash deliver multiple orders at a time? I contacted a rep on the application, they told me to “hold on” after I placed the complaint about my barely drinkable Frappuccino order and suddenly the application conveniently shuts down. No way to tell if anything was done.
I think this experience was way too much waiting and trouble. I’ll stick with uberEats and pay a full delivery price. The convenience is worth it.
Slow service 2/5
By Sports fanatic 123456
I’ve placed two orders, and both have been 25 minutes late. Not sure if it’s the restaurant or driver, but it’s absolutely way too slow. I’ve ordered dozens of times on UberEats and have never had an order be 25 minutes late. BOTH orders on DoorDash have been 25 minutes late. The only positive is they have a great selection of restaurants, but once’s other apps catch up on the variety, I’ll never use DD again.
Same issue too many times 1/5
I really wanted to like Doordash. I’ve been using it for a couple months now because of the convenience, but I feel like I’ve given it one too many chances. I have had orders get cancelled without giving me notice 6 times already. Just now I was informed (when there were only 18 minutes left till the delivery was due) that my order had never been received by the restaurant. I have had other issues with the app, and all I get is a refund in the form of “Doordash credit”, and no compensation whatsoever for my time being wasted.
Used to be "Uber X" now is "Uber Pool" 2/5
Takes an hour to deliver from a restaurant less than 5 min driving distance away because the driver has to pick up multiple orders. Not the driver's fault, but my food was cold.
Stick to apps that deliver to you specifically if you are hungry and/or don't have time to waste.
Only works with Apple Pay 1/5
By Bodacious Betty
Tried to place an order twice and pay with Apple Pay and twice received “oops” error upon submitting the order. 2 pending charges on my card.
App freezes 1/5
Just downloaded the app on iPhone 7. On startup, status circle spins 1 time and then freezes. Tried 10+ times with the same result.
Wrong order 1/5
Ordered from a Mexican restaurant today and the order was entered correctly, however, the driver apparently called in the order wrong. The restaurant said they are not responsible and we needed to deal directly with the door dash driver. Won’t use again.
I must say I really didn’t expect top notch delivery service but that’s what I got. And my food was still warm! The thing I like about Door Dash the most is that it doesn’t charge 4-5 different fees when trying to order a simple meal for $15 and then having to spend $45 like Postmates does! I must also say Door dash has the best prices for delivery & taxes! Totally my new app for food now! I LOVE YOU DOOR DASH!!!
Not worth the effort 2/5
By EHHHH not that great
The prices on DoorDash exceeds the actual restaurant prices. The deals that restaurants have won’t show up on the app and you get charged more on things that are free when at the restaurant. For example I was charged for a side of fries that come with my meal and the app wouldn’t let you continue the order because the side was required. The delivery fee too much money.and the gps is incorrect when I order food to my house. And when you have a bad experience there is no customer service line to get in contact with you’re on your own. I’ll just pick up my on food from now on
Very disorganized, wrong orders, bad service 1/5
We ordered 3 pizzas and didn’t get anything even close to that. The process was so unclear to resolve that the driver didn’t have a clue what to do. For the amount of trouble we went through, I wouldn’t expect to have to beg for some kind of credit beyond just a refund.
Terrible customer service and bad reliability 1/5
We will no longer order from here due to terrible service, orders being cancelled, poor updates and very late deliveries. The drivers have been nice and friendly.
Best ever 5/5
Door dash is amazing! It’s not too expensive and the drivers are always prompt, accommodating and on time I love door dash 🤟🏼
By Kks iPhone
i love u door dash
Not loading 1/5
The app will not load
Overcharged and given a CREDIT? 1/5
This morning I ordered coffee and donuts. My receipt showed a payment of $8.21 and my credit card was charged this amount, then refunded, then charged $10.30. I was then given a credit of $2.09 on my door dash account. They blatantly STOLE my money from me. A credit for money I didn’t approve being taken from me? They should be reported for fraud.
How much money do you make doing this, Door Dash?
The WORST 1/5
After placing a breakfast order and having it confirmed and waiting an hour for it to arrive.... our entire order was cancelled. Leaving us starving and utterly disappointed in this AWFUL service. Will never recommend this to anyone.
Fantastic in some ways.. 3/5
I’ve had an overall positive experience with my dashers. Very quick and friendly. Any problems have been with the actual restaurant-not DoorDash. I will say though..I’ve ordered probably around 30 times and only received 2 promo codes for the app. It makes me not want to use it because a simple order can quickly turn expensive adding fees, taxes, delivery fee, and dasher tip + food cost. I also was never able to use the $10.00 beginning promo code either.
Door Dash Poorly Managed 1/5
Door dash wait times no matter what= 2hrs. Drivers are permitted to take as long as they want to complete your order, accept multiple deliver orders, accept orders then opt out of your order just to dump it on someone else to chose. Meanwhile no one is monitoring the progress and you’re waiting and have to contact support. where are the managers? Usually the order never gets delivered and then on top of waiting for food that never arrives, waiting for the pre-auth to drop. Which is another story...
Too many problems 1/5
I use food delivery services because I’m a busy single mom with a messed up kitchen. I used to LOVE Door Dash. There’s been way too many errors as of late. Can’t mess with my meals, especially when it comes to feeding the kids. Drivers don’t seem to be taking responsibility, and customer service seems to rely on them taking responsibility in order to resolve issues. Meanwhile, we are hungry. I deleted the app as a result. My roommate decided to order tonight on the app despite me telling her they must be under new management or something. The order was late, missing food items paid for, and missing essential items, like straws for our shakes. Texted the driver: generic unhelpful reply. Requested a refund on the item, but that’s still one person of the group without their meal.
Doesn’t matter if the app functions great and if the company treats its drivers well. If the service is not delivering what it’s promising to deliver, it’s not worth downloading. There are plenty of competitors (uberEats, Eat24, postmates, grubHub) to download instead.