Likely Scam, Rude Drivers, No response. 1/5
By Hidden for my Safety.
If you are considering the app I am severely hoping that you change your mind, The address on their GPS was correct but was taking them to the wrong house one guy was very nice and helped bring it to the right place but the second one refused to bring it to my house even though it wasn’t my error and said he was leaving it at the address he was at called me some interesting names and told me to call door dash, They were no help at all they were all hard to understand barely spoke English and were unhelpful told me to wait to see if it comes never came called them again they finally agreed to give my money back checked later and it showed that they just put the money back into the account to use later when I said specifically I didn’t want a credit I just wanted my money back and that I would never be using the app, I called them back and asked after hours of waiting they said they would do something about it but never did went to check at the house he brought it to and it wasn’t there so I assume he stole it for himself, Starting to think this whole app might be a scam in an Indian call center to scam people no Americans or anyone that spoke good English helped me seems very suspicious, Please do not use this app ever it’s scarily bad I believe these ratings might be fake as well.
It could be better 1/5
By No limit misa
I would commit my self to work 5hrs a day for door-dash but there’s times when I make less then $10 the first hr and I would lose the urge to continue. Also on Saturday's and Sunday's I would get a lot of orders from wing stop and other restaurants I usually get good tips but I have to wait 1hr or longer for the food to be ready.
THE DELIVERY GUY JUST CANCELLED MY ORDER WITHOUT MY KNOWLEDGE 1/5
By hgjiks
MY FIRST TIME USING THIS APP AND I AM SO DISAPPOINTED BECAUSE OF THE FACT THAT THEY DIDNT INFORM ME MY ORDER WAS CANCELLED BECAUSE THE PERSON DROPPED THE FOOD ON THE FLOOR. IF I DIDNT ASK FOR AN UPDATE I WILL NOT KNOW. IF I CAN ONLY GIVE THEM Zero FEED BACK I WILL GIVE THEM NEGATIVE -2 for their service
Every order comes LATE 1/5
By Phllp21
I have yet to have an order show up on time from a driver. I check with google maps and it always takes the drivers twice as long to deliver to me that it should. Why should I use this service compared to others on the market? Oh wait, I shouldn’t....
Food took 2 hours 1/5
By Doinworkonnogs
I live in a smaller town and ordered food at 10:45. It was late I understood if food takes a longer than usual time. But it’s is unacceptable for a McDonald’s to take 2 hours to deliver 5.4 miles away. Even the driver reached out to say this is ridiculous.
Twice the price - not including delivery 2/5
By 22345436235739367
At restaurants where you can get things as a meal, they often aren’t put together as a meal. You have to order each thing individually and it almost doubles your total than it would be if you got it as a whole meal. And then if you add the tip and fees you’re well over double the price! Other than that I like it. Even if they are they have a delivery fee. On top of other taxes and fees and then the tip so it comes out as if you left a 40%+ tip at a restaurant
No way 1/5
By rude dasher reps
It’s always a problem with this service. I ordered 2 meals from Wendy’s the app would not allow me to add nuggets to the order. Instead the app charged me to deliver nuggets separate. I tried to contact DoorDash via chat and the lady stopped the chat before I was finished typing not once but twice. Very irritating when the representatives won’t listen. Also for 2 meals and two 4 piece nuggets I was charged almost $35....and this is with no delivery fee..
Thinking maybe this was a one time problem...
I ordered an order today and the dasher again did not follow my delivery instructions again. This is a reorder the representative didn’t call the dasher to instruct him to come to the door, when I left specific instructions... again I have missed out on my food and my card has been debited... this app has been a waste of my time... in one week I have had 4 issues with drivers dropping off food at the door...and a representative problem with not listening and ending our chat before I could finish typing.. deleting this app...
Doozie 5/5
By daddy21.
It it’s great
First time user 1/5
By lahuber
First time user - was offered a 50% promo code when I signed up. It originally appeared with my order/ all was looking good. Than I added my card information and the promo code fell off.... Attempted to apply it a few times before giving up, each time it told me that the promo was for new customers. I hadn’t ordered prior, so I’m not sure why it decided to not work for me.
Mr Wrap God 5/5
By jajajsjdrmnrh
First time using this, better be hot!
Missing Feature 3/5
By DJF213
Please add a way to bookmark restaurants. This would be helpful.
Save your time and your Hanger 1/5
By dontysethis
Save your time and order from an app that respects its customers and will send the food your way rather than having your driver wait for 20-30 mins on the way to get food for another customer ....
Worst customer service 1/5
By magicJohnstick😭
Honestly, this company is terrible when it’s handling customer service ! They charged me 56 dollar and when I cancel they refund me only 27 dollars! I tried contacting them and they couldn’t even reply back !
door dash 1/5
By warmenchine
the door dash is horrible they don’t deliver de food correct and they can’t give you refund and is obligation to give tips
Delivered to others first 1/5
By JJSSwriter
So disappointed that drivers go in the opposite direction to deliver to someone else first! Then my food gets to me cold and soggy. This is the third time DoorDash has done this to me. It’s faster to go pickup it up myself.
Incorrect orders and no reimbursement 3/5
By c. l. l. g.
Sometimes orders are incorrect/incomplete and doordash does not reimburse.
Grubhub lost my food. 1/5
By New to GF 87
The never called, text, or sent an app notification and said they left my food here. Um no. My security system and I say otherwise. Then, no food and hungry, the best they can do is cancel the order. Um. I’m hungry. And who has my food and info? Some neighbor? A stranger. Should have used Door Dash.
😢 2/5
By _tallia
I order food and it doesn’t send the correct order or someone took it idk but happened one too many times.
Expand 5/5
By Lust23
We use DoorDash on vacation! Wish they would expand to large rural neighborhoods.
General Problems & Log-In Issues 3/5
By DH27447
Edit: I’ve found that the app occasionally has issues with my VPN, which I’m not happy about, but I am revising my rating because the problem is not entirely with the app.
I have had nothing but issues with this app all week, from it claiming I’m too far for deliveries down the street and not being able to retrieve my order history to actual orders being canceled because they aren’t getting confirmed. I’ve deleted and re-downloaded the app several times, and the issue persists. Now, I’m receiving verification issues when trying to log in, and when I choose to reset my password, that link brings up an error message, as well as when I try to go to the website directly. In the meantime, you have been losing my business to Uber Eats and will continue to do so unless this app is fixed!
One and done 1/5
By nsndifnden
The driver shouldn’t be able to see if or how much tip you left. Tips should be earned and decided after prompt delivery and condition of delivered items. They shouldn’t be visible for drivers to accept or deny the job. I’m paying extra for food and a delivery service fee and I have to pay the driver salary too? What if they mess up my order or take too long or do something to my food ? I’m surprised the company has lasted this long. Here’s a tip. Get your own food and don’t waste your money on apps like this.
First Order with Door Dash 1/5
By dbullmoose
Just installed Door Dash App for the first time. They gave me a promo code for first delivery that I couldn’t use at checkout. After the time I invested placing the order I didn’t back out of it but guessing I should have!
I have not tried the others but this is an idiot company 1/5
By Hungry Doordash Victim
I have ordered over a hundred orders. They have a text and call button like Uber or Lyft. It never works. They run a delivery algorithm that blind mice would be superior to fine tuning.
They have you pre tip a driver!!!! Why when the person does not read the clearly posted directions.
Due to all of this, the food is horrible by the time it reaches me at least 35% of the time. Cold and inedible. They do not fix your order or incompetent service or terrible drivers.
Customer service is a joke. Another company who has no darn footprint in our country. No clue what they are talking about. Useless!!!
The worst part ever are the call and text buttons. No response ever when you really need them.
The app is written by morons too. Crashes and has restaurants listed who are not open.
This company needs to go and burn in a garbage fire.
Don’t use it. I am trying others next. No way they could be this bad !!!
I WAS CHARGED 3 TIMES FOR $55 AND IT WASNT ME!!! 1/5
By TyWybb
3 times in the last month I was charged 25, 20, and 10. I called customer service the first time when I was charged $20 and you guys told me it was me (when it wasn’t) and that it was delivered to my house (again it wasn’t) then when I asked for proof you guys gave me none and didn’t reverse the charge. IM DELETING THIS APP BECAUSE YOUR CUSTOMER SERVICE IS HORRIBLE AND EVERYTHING IS THROUGH EMAIL AFTER YOU CALL ONCE (you get an answer every 48 hours so you have to email them back and forth for over a week) VERY UNPROFESSIONAL ID GIVE IT A 0 STAR IF I HAD THE CHOICE😤😤
Mistake 5/5
By DrifterTim
I appreciate the customer service and the fact that they redeemed the vendors mistake. Thank you DoorDash
Great 5/5
By jaykc47
Fast
First use 4/5
By hm1aaron
Very simple first time use. Only issue was unable to use discount on my first Door Dash order
Missing items and no refund 1/5
By clearThumbtack
Ordered 3 meals for the family, charged for 3 meals, received 2 meals and a rejection for a refund. Beware of what you are getting in to here. Good luck.
About the app 3/5
By Mrz Rojas
Would like for the app to have two features
1: to be able to delete everything in the cart
2: that it would show if restaurants have reached their 1000 orders so I don’t waste time trying to order from a restaurant that in the end won’t accept my order.
App is great but needs more 4/5
By Frosty98
App is great but it need to show more options when selecting items from the places I want to order instead of being limited options so please add full menus
Hmmmm 3/5
By MP2333
So i’ve had an overall good experience with door dash but recently their drivers have been inconsistently available. Its a sudden odd trend and I could quit using them altogether very soon.
Stop sending new user promos to your current users 1/5
By NotMyWaterChamp
Your app barely works, your support team isn’t helpful, and you email me promotions that are only available for new members. Why would you send me emails for a promotion and when I follow the link, I’m not eligible for the promotion?
Extremely DISAPPOINTED 1/5
By 123456789mRio
No matter how many times I enter my address according to do dash - my address can’t be found... I enter the exact same address that’s on all my mail, My tax refund, my house mortgage goes to it’s all good... door dash “ your address cannot be found. If your door dash map is powered by google;........ and even google can find it....... then why can’t you???? Totally worthless app
Reordee 1/5
By ROBERT247!
My original order was missing an item. However, I was given an item I did not order. This is a reorder of the missing item.
McDonald’s 2/5
By lili09liyah
They gave me the wrong order and my French fries were stale they forgot my bbq sauce.
Only customer is wrong the DoorDash is never wrong 1/5
By tutututututu~
I purchased the doorpass and then started a order which is expected to have no delivery fee and service fee. Before placing the order I check it’s around $17-ish, so after typed in the bank account info I just clicked submit order. However, then I received the confirmation email saying I was charged for $23 because the doorpass promotion didn’t work. I was frustrated and clicked cancel order. But the order still arrived.... then I have to contact customer service.
Here the most ironic part comes! The customer service Mary Grace T said: sorry it was system fault but we cannot refund the money because you canceled the order and you will still be charged for $23 dollars. I then ask may I get a 5 dollars coupon to compensate the loss because I bought dashpass and I shouldn’t pay for the delivery fee. She said no she can’t do anything because I canceled the order.
In summary, they can do something wrong to you but you can never do anything wrong to them! If you do something wrong you pay for it and they don’t have any responsibility. 😏
best delivery service 5/5
By trilltth2323
fastest service and cheapest delivery andddd i have yet to have a problem with missing food or people not following my covid 19 directions
cost. 3/5
By GET OUT MY RJEBDBEB
this app makes us pay so much .
Super Stars 5/5
By 0zeroname
Enjoy using door dash. Food has been excellent. And drivers are awesome.
Horrible Service 1/5
By DatBoiWavy
Please save yourself sometime go to Uber eats, I made an order and never received it and they did nothing. So they just kept my money and left me with nothing. Go to Uber Eats I didn’t receive a order from them and they gave me a refund, Uber Eats Is Waaaaaaaaay better. DoorDash is a thief and rip off they stole my money and didn’t deliver my order. They done stole my money. They really gotta steal from me wow so bad service.
Doesn’t work seamlessly 1/5
By BriAri0000
I’m so tired of people not being able to find my house because they can’t read instructions. I’m also tired of people ignoring the leave at door option. This is just ridiculous at this point.
No 1/5
By nononononon11111
No
violation of app store terms and waste of my time 1/5
By Batman9999999999
door dash sent a promotional notification when i had promotional notifications turned off for that app, only delivery notifications were on.
Love DoorDash 3/5
By Anacil
I love Love DoorDash, it’s my favorite app for food delivery, I even pay for the DashPass, but I don’t like the changes you’ve made to the app, now you have to go through all the menú of a restaurant to find what you want, it’s was much better before, where you could go directly to Salads, desserts, side orders, and get your options, now you have to scroll down to find what you want, why complicate something that was working perfectly fine before?!!
I really dislike the changes. Please consider changing back yo what you had before, that was actually working wonderfully.
Another thing that needs to improve its the fact that a lot of your dashers don’t even understand English, so even if you have specific information about delivery, they don’t even know how to read the instructions and that’s when I’ve normally complained, people needs to at least know how to read n English.
DoorDash orders 5/5
By QC521
They come fast and accurate
Minimum Default Tipping is $7 in Canada 2/5
By Sindouceus
Is DoorDash not paying its dashers enough? And you have to tip before even placing your order, you have to add another $4~5 for service fee, and some other tax
Left a bad taste in my mouth 1/5
By mimiiwawawa
I had this app for awhile and in the beginning I liked it! I had no trouble with any drivers and it was wonderful, until recently I’ve been getting the worst customer service ever. To the point where one dasher left my $30 food at someone else’s apartment. I texted him wondering where my food was and he said “I’m not in the mood to play games, I left it at 256” like ?? I replied asking why he did that and he made up and excuse that his child was in the emergency room???? He then proceeded to call me a child hater and bunch of other profanities. So I ended up with no food and when i reached out to doordash on the day of the issue I couldn’t get ahold of anymore and they did end up refunding me...$3! THREE DOLLARS. I reached out everyday and then finally I got to speak to someone and they said it was too late to file a complaint and that I couldn’t get my money back and there’s nothing they can do about it (mind you it was literally only 2 days after )🙃 this is my experience and I’m going to be switching to another delivery service because it’s honestly so frustrating and stressful.
Account 1/5
By 17jessthemessgreen17
So they have deactivated and no body can tell me why or who did it! They say they escalate it and I will hear back within 48hrs. I don’t know if they meant days, weeks, months or years. Still haven’t heard nothing and everyone I speak to is incompetent! If I could give them negative 48 stars I would. My next step is to contact the BBB to let them know that they won’t remove my personal info and bank information from the account!
Use different app instead 1/5
By cod2_0
DoorDash will always cheat you in different ways. There’s dasher, customer support agents are quite unprofessional.
I ordered using DoorDash and as soon as I hit place an order button, I received messages stating that my order has cancelled, and the reason was just ‘unable to process’. I called customer support and asked them the reason for cancellation, but they stated that they have no idea and I have to wait for at least 48 hrs to get those dollars back to my original payment method.
They have no right to hold the dollars, or process the transaction unless the order is placed successfully. But DoorDash will first deduct amount from your card, and then after only they will look whether they are able to process your order or not.
Please use another app and avoid using this app to place an order online.
