Price difference 3/5
Price difference from ordering on menu at restaurant vs. ordering off menu on the app plus delivery fee on top of delivery tip. I like this for when the weather is bad and I can’t risk taking my children out but other than that it’s beyond expensive.
By chel chel jeffries
Scam Company 1/5
Takes money for orders when restaurants are closed. Service curses you out when you contact them.
Convenient AF 5/5
So far, so good! Can’t complain 🙂
I liked Door Dash until they offered me a free trial of DashPass and then charged me for it with no notification... if I didn’t keep an eye on my bank statement I never would’ve even known. So I’m done with Door Dash! I’ll stick to UberEats.
Bug report 2/5
Seems no way to contact ur company about a bug. When editing “address” - my building has a default apartment number show up, which i can not remove. I can not put the right unit number until u fix this bug
They missed an item 1/5
Really y’all disappointed me this was my first time ordering and you guys freaking miss an item I’m starving here it’s kinda hard for me to just get up and leave I have an infant and a toddler !! But thank u for my refund !
Horrible service 1/5
First time I ordered the drivers kept bailing and switching back and forth and my food arrived cold. Second time I ordered from a restaurant 8 minutes away and the driver picked up my food and then never showered up, she didn’t answer my text, she didn’t answer my calls, and door dash was no help
Fast dash 5/5
Waaaay better than Postmates
Messed up my order 1/5
It’s not that hard to do your job correctly. There’s nothing more frustrating then waiting to get your food and it’s the wrong order. Call the restaurant and they can’t do anything and there’s no way to get a hold of someone at your company. I got a partial refund and it pretty much just covered the fees. This isn’t the first time this happened with door dash but it is the last. You WILL waste your money with this company. DO NOT USE DOOR DASH!
They can never find my door which is so simple and never call nor text or read the proper instructions I have for them
First time using doordash to order McD*** and they messed up my order 😪
This app is garbage 1/5
By Help mate
Literally a nightmare forces you to sign in to even look at available restaurants just go to waitr app save yourself the time and bs
Easy way Easy pay 5/5
Easy simple steps. I didn’t need any assistance. I would highly recommend door dash
Fees too high 3/5
Remember when delivery used to be free?
Expensive on DoorDash 1/5
Increased by a dollar on each item and I just realized lately so wil not use doordash anymore
Weird overcharging system > 1/5
You over charge on food and then substantiate a delivery fee, it’s practicallyrobery
By Louie Bud
I have had two DoorDashers cancel the order without any notice. This app is meant to make life easier but I ended up wasting an hour waiting for food. One DoorDasher texted us to hurry up when he was 20 min late. Another left food on the floor outside and left without notifying us. Terrible experiences. DoorDash needs to do a better job of training their employees and filtering out the bad ones
Ridiculous fees 3/5
The fees are just ridiculous and so expensive, what are we even paying for because itheres still a delivery fee
Doordash is the best 5/5
Cheaper than grubhub and better options than uber eats
doesn’t have any customer service 3/5
i’ve been trying to file a complaint when the order that arrived was incorrect, but the prompt buffered for a very long time and didn’t even let me file the complaint at all. there’s no way to email, call or get into contact any other way than the prompts. there was no way to check if the complaint i ended up being able to send (using a different prompt) was submitted. i work very hard for my money, so i was very disappointed when my money is literally in the garbage, because the food that came instead didn’t even taste good :( it’s extremely disappointing that i can’t get into contact with anyone about my order. having said that, most of the other times i’ve ordered have been successful. but this app is too expensive for it to end up wasted.
THEIR DELIVERY DRIVER ATE MY FOOD 1/5
Hi. I ordered chicken tonight (which I do often, from the same place) and my driver took over an hour to get here, which is fine (happens a lot actually) except that part of my order was missing. I ordered a 5 piece dark meat and 10 piece hot wings and I received 4 pieces (this restaurant does not even sell chicken in that quantity) and 8 pieces (again, they do not offer this amount) and like I said- I’ve ordered a million times. Food always arrived hot or steaming even if it’s been an hour. These were COLD like someone left them open. And best part is THEIR APP STOPS WORKING IF YOU TRY TO COMPLAIN. It seriously just freezes and won’t put the complaint through. Do yourself a favor and order from a different food delivery service cause I’m out $30 AND some dude touched my food
Pay your engineers pls 1/5
this app is pretty bad, chase integration doesn’t work
Door Dash not friendly to their drivers 1/5
I tried to leave my driver a additional tip because he went out of his way with the delivery. I received several calls and emails needing more information. All I wanted to do was leave a larger tip. Why so many questions and more info needed? Just ridiculous!
1/17/20 update. Orders now always canceled. This is my last time using the app. Canceled the dash pass. What a waste this app is.
DoorDash rocks! 5/5
They have the best restaurants and service!
Good food, but way too expensive 3/5
By Pippy the hippie
Good food, but way too expensive
Don’t pay for the pass 1/5
Don’t pay for the pass. Horrible app help chat system. Doesn’t work when you need to talk to an agent.
Never credited my money 1/5
They never credited the money promised. Ask really bad customer service.
Wouldn’t let me Tip 10.00 in a snow storm to a mothers birth ward
Free delivery 1/5
Restaurant advertised free delivery and then charged my card 5.99
Terrible customer service 1/5
By Gary Sullivan
Terrible customer service that offers terrible solutions and takes no accountability for their service.
NIGHTMARE - will never use again 1/5
By Nutsqeek McGee
First and only time using door dash. My order was never deliver for no rational reason. Was offered a credit or refund. Didn’t want a credit to deal with their BS again, refund of my payment would take 5+ days! Terrible customer service, unreliable drivers.
Great service! We have used Door dash several times. Love them 5/5
I have used door dash a couple of times and it is so convenient! The service has been wonderful. Looking forward to using DoorDash again. If you have not tried it you should. The drivers I’ve had were great.
Terrible service 1/5
By the real soul
Door dash itself is already going through a law suite for not giving tips that supposedly goes to the dashers but never make it to them on top of that I’ve expire fed terrible service from them on multiple occasions from me trying to be understanding and give them chances of fixing their mistakes but to no avail also the app has constant problems I’ll have more than enough funds to order food only for the app to tell me my card was declined because of insufficient funds but really it’s just a faulty app would not recommend to anyone
I have never used the app 5/5
You should expand the location out to more rural areas
Too expensive 1/5
Ridiculous charges to use their service. Not worth $60 for a pizza and appetizer, and that doesn’t even include a tip for the driver!
Dubious pricing 1/5
Price will change arbitrarily
Great service 5/5
We have used door dash at home and while traveling and have always had great service
Bad review 1/5
By dd dd dd xx
Complicated, inconvenient. Misleads “free delivery” then auto populates excessive tip. Will be deleting app after this delivery.
Great App, Terrible Delivery 1/5
This app promises unrealistic delivery times. Iv order 4 times on DoorDash. Right now my order says due at 6:55 and it is currently 7:41 with no delivery to be found. This has happened every time.
Love that we can order a great meal without leaving the house!
Do Not Use! 1/5
By Towels are awesome 42
I tried to order a gluten free pizza through here because I am allergic to wheat. I specifically chose the option for gluten free on the menu but failed to notice a tiny box I would have had to scroll down to see in which I could list allergies or preferences. Because of this, despite my choice, I was given a pizza I couldn’t eat. Then, when I went to complain, the system refused to take my request and the phone number listed on the receipt didn’t even work. I will NEVER use this service again and do not recommend it to anyone.
Great service 5/5
By sri ray
Awesome service when you are tired and want to relax and enjoy a meal!
Always have problems ;(
Services is great, convenience I get my favorites food my way and I am always a happy customer!!
Please launch iPad version 3/5
Door Dash Review 3/5
By Sister O & Bonehead Brothers
They have been pretty use friendly for me in my Winter woes. I try to give them a break and it request orders in treacherous conditions, but, maybe when it has been previously bad outside.
I love having the service! Only thing I wish were better is if you supplied your drivers with thermal bags to keep the food warm upon arrival.
Otherwise, no complaints here at all!