Varun and Mohan Support 1/5
I received an entirely wrong order I couldn’t and Varun and Mohan gave TERRIBLE customer support and wouldn’t refund me anything and ended the chat before I could even rate. I order every day and they wouldn’t refund my $20 for an order I didn’t get.
Ordered food and the guy never showed
One of the best apps for delivery! 5/5
For some reason every other order I get has something wrong with it😂 but it’s not Doordash’s fault! It’s the restaurants 🙄. Doordash does such a good job with customer service. They give you credits when the restaurant messes up and the app is easy to use unlike other ones that make it super hard to get customer support!
Orders are canceled long after placed regularly and dashers are tracked and you’ll often see them pick up your order then go visit other places and shops before getting to you. I assume this is all miss management.
Terrible Customer Service 1/5
By Jon C Rogers
Absolute garbage customer service. Used this service for over a year and once I had an issue I was treated like I’d just begun using it. As someone who works in customer service and prides themselves in customer satisfaction I’m extremely disappointed and will no longer be using Door Dash for my food delivery needs.
I really didn’t have too much to complain about until today. The driver left my order at the door, stuff was missing out of it and a whole drink. When I texted the driver they hit me with some generic text, and didn’t even leave a number or a receipt. So pretty much theft. I don’t even see where I could call the app or the restaurant. I’ve spent way too much money for such disrespect.
Having worked at a restaurant that uses DoorDash, I’ve been on both the merchant and customer side. Many DoorDash drivers are very inattentive and careless with the food.
Recently, I waited 2 hours for my order from a restaurant that 1.) prepared the food within 5-10 min & 2.) was 11 minutes away from my location. Having already wasted so much time on this order, I just wanted the food despite the frustration.
Eventually, I had to go out to meet the driver because she didn’t want to search for my place anymore. My food had spilled inside the bag and items were missing. The job is to deliver food. If you cannot deliver to the given location and you cannot make sure the food arrives in edible condition to the customer, how can you work in delivery?
I requested a refund from DoorDash customer service and they did handle my request well; however, the refund would not make up for the fact that I had wasted 2 hours of my day for food that I could not eat. The chance of having to deal with their incompetent/unprofessional drivers is not worth anything DoorDash has to offer.
This app is already over priced forcing patrons to pay ten dollars over listening price and not giving enough to its drivers. However the past two weeks for me were the last straw. I changed my delivery address last week and it still was sent to a different address. Tonight I ordered and after 30 minutes, my order was cancelled despite my order being within the listed time. Then my second order was delivered to the address that (jokes on me) they wouldn’t deliver to the week before. Mistakes like this are unacceptable for an app that costs me so much for a single burger. I will be very loud and aggressive against this app.
I really do love this app it’s help out a lot I just wish for a point system
People don’t follow instructions 1/5
Food always cold and WRONG
Greedy MFs 1/5
Hey don’t charge me $2 extra. You eat the cost. Not me. You spent millions on advocating for that PROP that screwed over your drivers and then you screw them even more by tacking on this ridiculous $2 fee for delivery because your CEO is so cheap. Guess what race he is??????
Horrible service 1/5
Waited 3 hours for food and never came. After looking and looking for a help line some person said they couldt find anyone to bring the food. Are u serious? 3 hours and I had to reach out? Now I simply don’t eat and they canceled my order and ended the chat. Don’t use them.I’ve spent way to much money with them at my place of business for employees but the lazy drivers don’t want to come to my house which is 5 minutes from my job. Completely insulted me with 10 bucks off an order they will never get again. Food is always late and cold but I dealt with it. My local business motto stops when they don’t even care about making u happy. I will just go get my own food instead of helping a new company get going in town.
Horrible app. 1/5
I never received my first order after I was told it was picked up but it wasn’t which caused the store to then close so I had to get a refund then I ordered ANOTHER order for ANOTHER food place and same thing happened and kept trying to give me store credit instead of my money that I just spent not once but twice back to back I’m deleting the app and never shopping here again
Other better apps for food delivery 2/5
Doordash has been so bad lately. Long delivery times, a dasher ate my food and delivered the empty bag, restaurants that have been closed down are still available to order from and they notify you an hour later that your order is cancelled because it’s closed down and then it’s to late to order from somewhere else, delivered someone else’s order more than once. Their customer service doesn’t care at all about the customer.
Great service! That’s what’s up!! 5/5
Great service thanks that’s what’s up!
THIS APP IS TRASH 1/5
By nicke the great
Never in my life will I ever use this app again, it never gets my address right and says it doesn’t exist even though every other food delivery app verifies it and it constantly switches from pickup only to delivery
DRIVERS CANT READ 1/5
Generally id give this app 3-4 stars however in my recent experience the drivers seem to not understand basic instructions. Ive worked as a delivery driver before so i fully understand what it means to, “CALL UPON ARRIVAL.” Im not incompetent, i can read, and i fully understand what,”CALL UPON ARRIVAL”, means seeing as how i used to do it for a living. It blows my mind that AZ specifically Tucson would grant a license to ANYONE. Like does a STOP sign mean stop to these people? I spend money that i work for to have some illiterate driver to drop it off at a house 1 whole block away from me. Not once, but several times. This is why i DO NOT RECOMMEND THIS APP TO ANYONE WHO WANTS FOOD IN A TIMELY FASION. It especially bugs me because local business have to deal with A.) A company who wont enforce proper channels of discipline on F- drivers. B.) people don't get to experience the wonderful flavors these establishments have to offer. BECAUSE these drivers do as they please. NO DOOR DASH EVER.
HAVE A GREAT DAY.
Except you garbage drivers. I hope your tires go flat EVERYDAY EVER.
My money is now being held hostage because drivers wont pick up my order.
Get in your car and get it yourself 1/5
By Tru Stuff
You’re better off. I’ve had 2 instances when my order is never picked up and Postmates is impossible to get ahold of. I’ve had an instance where the driver picked up my food and took it home. I had to wait hours and hours before someone from Postmates contacted me back about it. Never again. There is uber eats, Grubhub, and your own self.
Delivery issues 1/5
Need more dash drivers
I want my money back 1/5
Doordash not working 1/5
Ive been trying to place an order for two hours now and it tells me the stores are not in my radius meanwhile ive order from them before. It’s ridiculous.
Last Time! 1/5
Driver took forever and the food is cold! Door Dash only offered less than half a refund. Garbage!!!
Feed Me! 5/5
Every delivery has been awesome!! Thanks for bringing me food!!
Doesn’t work 2/5
Can’t remove the credit card from my account.
Save your money 1/5
By i feel bad for the poor 0710
They will charge you 17 dollars for taxes!!! That is such a ripoff!!! I ordered 65 dollars worth of wings for a party and omg when I went to check out it was 87.95 dollars!!! It’s never been this much but apparently they need 17 percent tax to run the app!!! Then they ask u how much you’re willing to tip as if hey haven’t stolen enough from you. They basically took the tip without asking!! I ran a little experiment and made a new account and they said I had 0 dollars delivery fee but for the same order I had previously made they charged even more for taxes ,it went up 5 more dollars!!!! They are scamming people save your money
So I'm visiting Florida from Maine and I've used my bank card twice while here, one was at Walgreens pharmacy in Seffner and the other one was Door Dash in Dover. Well my card has been being used all over the country at food places so I'm reporting Doordash as we speak. SO frustrating! I will never use them again, EVER!
Better service elsewhere 1/5
They get your order wrong. You try to get help from support and they won’t do anything but offer DoorDash credits.
You’re then stuck without your food and expected to pay eat another tip and delivery fee to get your food. They won’t even refund the delivery fee or tip.
I would at least expect them to ask and confirm the order is ready and complete.
Ended up going through my bank to do a chargeback against them to get my money.
Best food ever had 5/5
I am am alive icky pickygg
These drivers and restaurants are getting careless
Absolutely a waste of time 1/5
By Tediore blows
If you want to wait over an hour for delivery and then have your order be consistently wrong, this app is for you. Don’t bother downloading this app.
Bad experience 1/5
Just orders less tha. An hour ago .driver never came with my food or anything
Great Delivery Service 5/5
The Dashers go the extra mile (no pun intended) with customer service. Always call when there is a need for a substitution or when heavy traffic causes delays. Good people!
Crap customer service not worth the one star. 1/5
By upset customer 1111
They got the wrong order and won’t refund the full amount. Asked me to contact the store to have them deliver it. When they could have just sent another person to pick up the correct order. 50 dollars spent on a meal I didn’t order. Thanks but I won’t be using this app any time soon.
PAY YOUR DRIVERS 1/5
Dashers can't find me! 2/5
I have been with Door Dash for a few months since moving to York, PA. About 3 out of 4 deliveries the drivers are unable to find my home. Family members using GPS have no problem finding the house so my guess is DoorDash's GPS has a problem. Anyway, cancelled my subscription and going to try GrubHub!
Beware of what kind of area you live in using this app, I used it & on a 10 dollar order left a 3 dollar tip & 3 different drivers picked my order up only to drop it & leave my food sitting at the restaurant to be thrown out. Can’t even get my miney back from them & have to sit here hungry.
Getting worse and worse 2/5
By JL Oliver
I had one order where the driver had his dog all over the car, and now these multiple orders should be agreed onby the customer. Maybe I would go get my own food instead of let it travel around the city first. App is fine.
It’s ok. 2/5
Be careful when ordering they will still charge you after you try to immediately cancel an order. After that experience and this post I’m deleting the app. I’m better off getting the food myself after that mishap.
Great Service from restaurants on their app and from their drivers. Always on time
There’s only one thing it allowed me to order and it used to let me order all kinds of stuff
Fees on fees on fees 2/5
Decent selection of restaurants though
More options 4/5
By the app guy111111
It’s great and easy to use. Really wish there were more options like Starbucks and other fast food chains. All in all great app
Doordash refused to refund my money when I accidentally charged the wrong card 1/5
I deliver for doordash and their support people are kinda trash. I ordered something for my client at work and accidentally had my card charged for her $19 order. She does not have a way to transfer money to me for that order and Doordash refused to refund my account and charge her card instead. They would only offer a $5 credit for this accident and that was after I talked to a second support person. $5 for a $19 order?? Are you kidding me?? They are so hungry for money, screw you guys for this.
Offensive, irrational of East 1/5
All the fees are offensive to usSpecially if you are trying to feed your kids and you have less money you’re better off going to Postmates or Uber eats then this app why do I have to pay a small order fee that so wrong people don’t use this app use Uber eats there less fees
More service issues often compared to other apps 1/5
Door dash is generally okay, especially since a lot of vendors have switched over to door dash recently in the last 3-6 months. However I do find there are more issues and the customer service with door dash is lacking in regards to fixing those issues or refunding you for them. They do not do complete refund including taxes and all fees for the items as they should, bc if you are forced to stay at home during COVID-19 and depend on delivery service you will have to purchase the item again just to get it and the credits will not even cover the full amount of a new order with a full fee charge and taxes as if you just purchased the same order but now only for 1 of those items. So use with caution. Great 50% of the time, but it’s honestly a crap shoot if you’re lucky or not to get your correct order.
Money grubbing 1/5
Placed an order, find out at checkout because DoorDash can’t gouge money in excessive fees from businesses in my city now since they “temporarily restricted” the fee amounts they can charge, DoorDash now decided to put an extra charge just for delivering to my city. Fees, tax, delivery, hidden charge this, hidden charge that, tip, city fee, hunger fee, breathing fee oh and don’t forget pay more for the pass so they can replace what you save with more fees! What a joke.
Best thing ever!!! I don’t drive so very convenient 5/5
I love this app
Caregiver delight 5/5
By Peggy Bedwell
Since my Husband had a stroke in December we can not go out to eat. This is the only way if for it to be delivered since I’m the only one taking care of him and he’s 24 hour care.