I received a cancelled order on my first time ordering from this app. I ordered from Wendy’s and I had two orders ok. They gave me the cancelled smaller order. Then when asked with a live agent giving me already formulated responses. I can’t get a refund of almost 80$ that I spent on the food for me to only get two items from the cancelled order. Now I even with complaints calls and chats they still couldn’t provide a basic human answer. Not being able apparently to repay or give even an excuse as to why it got mixed up!!!!!!!
They’re horrible still money i recommend nobody used this app they’re lucky I have to give them a star because I don’t want to
Bad Logistics 1/5
Compared to other apps DoorDash is not efficient. They have things in the menu that are not available and you don’t find out until the ordered is delivered at home if it is delivered
By he egg n so kk d F
Don’t bother downloading. Get Uber Eats. This thing is trash.
bad experience 1/5
I personally had a bad experience. We ordered at 8:45pm, and we did not get the order until 11:00pm. The driver was nice, but the food took way too come. Also very overpriced. Very disappointed in this app. Do not recommend.
Worst app ever 1/5
If I can pick up the food faster than you can deliver it than what is the point of this delivery app? It’s very inconvenient for an app that people use for convenience.
By Mikey lewis may
I wish I’ve never downloaded still app order food for my whole family and two 8 piece chicken nuggets for my younger brothers and the lady who delivered my food took to long and delivered it to the wrong house she got it back tho but then I opened the food the two 8 piece chicken nuggets weren’t there so I tried to call the lady and the call didn’t go threw I then called bk to see if I could get my money back for sum but they were closed and didn’t even answer my phone calls after I JUST ordered from them smh WOW
A dasher 1/5
As a dasher I wanna let all you know that door dash does not pay its dashers decent also our complaints go unnoticed there’s times we get orders that have been pending so when we think we get your order to you quick we only then find out you been waiting for a while already if you do use this app check your food as most of times dashers can not an merchants forget stuff all the time an get orders wrong also remember your dashers aren’t getting paid well an if your orders taking long it’s not the dashers fault it’s door dash itself so please don’t let that affect their tip
Fast, easy, convenient!
Big thanks 5/5
Very affordable and efficient
One too many orders delivered that were wrong, and the support to try and get it fixed is just a headache. I’ll drive to get my food and get it right.
ihab abuein 5/5
you’re amazing guys
amazing DoorDash 💯
Stole my money!!! Customer service systems deliberately ignoring!!! 1/5
Door dash stole my money tonight when I placed an order and was charged for the food but nothing reflected on the app as if I never placed the order at all!!! I’m still on hold for over Two hours! I’ve opened chats only to have the reps start a conversation then LEAVE AND END CHAT AFTER I EXPLAIN MY ISSUE!! Give me MY MONEY BACK YOU FRAUDULENT MF!
Don’t use it’s a scam it will take money
Worst experience 1/5
First time I use this app and it takes $75 from my bank for a $25 order and I waited on the phone for 2 hours to have someone tell me the system is acting up. I guess that’s what I’m supposed to tell my kids about their dinner tonight. Never again will I use this app
I have never had so many issues with missing food items and half the time they credit me it’s less than what I paid for the missing food item(s). Now half the stores are pick up only? No thanks. I’m done with this app.
High Service fee 1/5
$19 service fee is very high plus Door dash takes a portion of delivery fee as well and asks us to pay door dasher tip!!
Service fee + tax + delivery fee + dasher’s tip
Makes the food price more than double. I will never use unless I have to and there is no other choice.
Poor customer service 1/5
Sad that after using DoorDash for years, I’ve gone hours without a response to my questions to their online help option. Even Grubhub responded within seconds (even though I’ve never used the app.) 🤷🏼♂️. Guess it’s time to switch.
Money hungry company 1/5
They charge first and ask questions later. God forbid they make a mistake and you reap the damages. You cannot get in touch with these people you wait on hold for hours for a solution that takes minutes to solve.
Whole company is a joke.
Wrong charges 1/5
Charged me for the wrong thing, didn’t put my order in. Now I need to dispute it with my bank. Was on hold for an hour with no one picking up.
Payment System is Horrible 2/5
The app will not warn you if there is a lack of drivers, making you pay and then potentially wait an extra hour for your food, instead of warning before you’ve placed the order that there might be an extra wait time and still charging you the same amount. Awful
By Winner At Life
Why do you customers continually use this service. It’s nothing but an abusive relationship. Why do you customers like abusive relationships? What does that say about you as a person? You all need to look within yourselves and figure out why you’ve allowed a platform like this to exist.
Lots of problems. Don’t waste your money. 1/5
Steals your money then takes days to reimburse you. I have not yet placed an order on this app where there have not been issues where I was charged and the order didn’t go through. I have covid and was given some credits so I thought I would try again, it used the credits but shows no history of orders. Now we can’t even make the same order. So annoyed. Hate this. Do Uber eats instead
4.3 miles = too far??? 2/5
As convenient and conventional the app is, its equally not. 4.3 miles being too far for a restaurant that’s been delivered to my previous place that was even farther away on other apps is wack.
This app is awful! The app crashed while I was placing an order. The app says the order didn’t go through BUT my credit card was charged 4 times for the order. I’ve been on hold for over an hour to get this resolved. Customer service is non existent! These people don’t care about anything but getting your money!
Pick up only 1/5
Every time you turn around they’re having issues with their app or with one thing or another. I need an app and a company that I can depend on when I want food delivered. I don’t want to go to their app and every single one of them says pick up only because they’re having issues. Why would I want pick up only if I was going to pick it up myself I wouldn’t need Door Dash. Guys you need to get your act together — and do it consistently.
The app suddenly only allows pick up everywhere for whatever reason. Even the stores i usually order from are pick up only now. It must be some glitches on the app because I don’t see any stores that are doing delivery.
Please fix this.
Order never received super expensive 1/5
By door dash = rip off
Charged me 65 bucks but didnt take my order half the time I order its screwed up. Aka ididnt get half my order they try and use dash pass to screw you out of more money. If you call customer support be prepared to wait an hour then give up because no one answer. Biggest rip off ever do not use it dont waste your money.
WORST FOOD DELIVERY APP IVE EVER USED 1/5
By Renee Stewart
If i could give this app a zero I would. Customer service is pretty much non existent. How does a billion dollar company take people’s money without processing orders, and not even refund us. Then put out a worldwide message saying the app is down. THIS APP WILL ROB YOU!
By lexi xd o
I tried ordering food but instead it kept saying error and error and by the end when I checked how much my card had it had less and I didn’t even get my food
Poor Customer Support 1/5
Tried to solve multiple issues tonight through customer support and was not helped at all. Was put on wait for over 30 minutes. Tried the support chat again and same results. The credits issued for an canceled order was absorbed by an failed order. Tried the order again and was charged full price this time. So I have about $90 in charges pending and no food. Customer support will not help. Contacting my credit card company when the charges post. I have canceled my subscription also.
Stole my money 1/5
I placed an order twice. Only got one order and didn’t even get a confirmation on the second one. We were charged for both.
all restaurants are for pickup not delivery 1/5
By MarcusW loves sales
very glitchy. and poor customization for meals
Fraudulent charges 1/5
Doordash system is down but they didn’t hesitate to charge me NINE times for an order that can’t be placed. Now I have to wait for them to restore their system to refund me!? How can the system work to charge me NINE times but can’t work to refund me?!?! I will never use Doordash again because they can’t be trusted. This is wrong on so many levels. It’s a good thing I have money in the bank. We’re talking over $200 worth of fraudulent charges
So Many Issues… 2/5
They’re constantly down, and we are always having issues with it. Not to mention trying to order food and it glitching each time so that caused 9 orders to go through on our credit card.
Charges my card but doesn’t place the order. I try to go to support call and chat but the chat doesn’t even work and I was on hold for 23 minutes for the phone call. Complete garbage
Lost $50, Thanks! 1/5
just ordered and they took the money out of my bank but the order didn’t go through. Support promised me doordash credits that I never got so now I get to dispute it with my bank… yay
No Delivery Options 2/5
Thought I’d order some dinner delivered while working… no such luck. It’s 5:40pm and can find restaurants that are “pickup only.” Guess by DoorDash they mean you need to dash out… no thanks.
Used to be a helpful service.
Worst app 1/5
This service had been Very Poop lately! W bad customer service from Door Dash support
I’ve used this app several times. Most times when I use this app I my Oder is wrong and missing items and I report it. They way you’re supposed to. However this last time, my order cost over 30$ and I only got 2 items! Only 2! I reported it and they informed me that because of all my previous complaints and “credits” given they can’t refund me for the items I DID NOT RECEIVE! Mind you those previous times they gave me “credit” for the inconvenience! I didn’t even want credits I wanted the money I spent for items I never received and they refused to give it to me!
Unethical company 1/5
Y’all are trash. You charge all these fees just to not pay your employees fairly, and steal their tips
Never got food 1/5
By Loran Montgomery
Ordered my order and never went through but took the money out of my account and the customer service is not any help at all , poor app , Uber eats is sm better at least I can talk to a customer service representative there
Stole money no order 1/5
I was told my order wasn’t able to process and $30 was suddenly gone, from door dash, on my account
By Memi Paiva
i used to order with doordash all the time, but for the past few months there’s always problems. today i tried ordering and it said the order didn’t go through but it charged my card twice, waited for two hours on the phone with support and no answer. called the restaurant and they never got the order in, so why was my card charged and support doesn’t help?
Restaurants too far away 1/5
This app allows restaurants that are too far away from your location to be available and in fact, pushes them to the front of your choices. The biggest problem
is that this app has trouble scheduling dashers and your food ends up sitting out over 30 minutes getting old, soggy, and cold. Who wants to pay $30 for a $14 sandwich that sat out for two hours waiting for a dasher to pick it up? The worst is that you cannot cancel your order. They hold your money hostage for a restaurant offering that shouldnt have been allowed on it in the first place. Check your proximity and use a different service next time.
Where’s my momey? 3/5
I was trying to order jolibee so I pressed confirm order and it said something went wrong, then I checked my bank account and my money was gone and I never got my order.
Fees too much 1/5
Fees are expensive
Love it. I am going to complain but not about service 5/5
RASING CANES IS NOT A PART OF DOORDASH PLEASE FOR THE LOVE OF EVERYTHING THAT IS GOOD IN THE WORLD TAKE IT OFF OF THE OPTIONS. Now that I got that out of the way let me explain. I work at Canes and can say that you having us on your app is a nightmare. Most dashers don’t know what’s up so they come in thinking the food is ready and that it’s a quick easy in and out when in reality they have to wait like everyone else. It makes them mad and is mad. Just take us off of the options. People come through with confusion and sometimes attitudes because they don’t understand that we aren’t associated with you and probably never will be. It’s annoying and I think I can speak for all my fellow crew members and many dashers that it would just be better to be off of the options.