Works in a pinch 3/5
The food is definitely not as fresh as it could be. The fees and up charges are pretty ridiculous, but it works in a pinch.
I would tip a lot more at time of delivery than before my deliver comes. Then I do believe the dasher would actual care more about speedy service, delivering hot food and special instructions. Cause rite now they don’t. Half the time my food is cold like they opened the bag and ate some fries or whatever the case may be. They never grab the condiments.
DoorDash is great!
Getting worse as they grow 3/5
I’ll start off by saying the convenience of DoorDash is great. I love their app. Easy to use. However they not only charge all these fees but every item price is $2-3 higher than the stores charge. So even with dash pash, it’s expensive. Lately our orders have been messed up more than ever. Items forgotten, cold, etc. we know things happen and we thought door dash understood that however not anymore. Apparently they’re putting limits on the credits you get back for bad food/food not showing up. I understand some people take advantage but how can I order from door dash knowing that may food may not arrive and they will decide not to refund me? Door dash needs to get a hold on how to have their drives provide better service. I’ve heard way too many times that their drivers steal peoples food or decide not to pick up food last minute. There’s got to be a better way. Until then.. we cancelled our dash pash and sadly not using door dash for a while. :(
5guys folly 1/5
Ordered a dang 7 dollar shake w my 20 dollar meal (total w shake). Didn’t get the shake bc youngster chose to clean his machine early prior to close. Got our early I’m sure, but was unwilling to make and even refund shake. How do I trust I get what I pay for now? It’s like working w a 1990s pot dealer. Just hoping it All is how it should be. To find I guess it’s close. Most of the time anyway. Right?
Bad company. 1/5
Very bad. Bad hiring. Very bad company. Bad. I don’t like you
This app is astounding, it is the best food delivery app in the world. They go above and beyond to deliver your food hot and quick. I would recommend this app over Uber eats and Postmates 100% 10/10.
When order is wrong impossible to get it fixed!!! 4/5
No more. 3/5
This app is convenient but the food is almost always missing something or cold. The drivers are either asking your age or getting lost or upset when I help. I’m done ordering food to be delivered. This last driver creeped me out.
HORRIBLE SERVICE 1/5
Had to cancel an order due to a restaurant’s mistake and my dasher kindly notified me. However because the driver notified me instead of the restaurant that told my driver that their system was down, I couldn’t get a refund. I got the bank statement and notified them immediately asking for a refund. It had been less than a week and I hit cancel I honestly didn’t think the charge would ever go through especially since it was due to an error on their end. I was told that they couldn’t do anything since it had been over 3 days but it showed up as a charge less than 3 days before I notified them. Moral of the story door dash stole 60$ from me and all they could say was “sorry for the inconvenience”.
Canceled order 1/5
I checked the app and my order was picked up and then five minutes later I check the app again and my order was canceled. And the money was taken outta my account. Disgusting. 😡
Straight Trash 1/5
By Ja'Ron Innis
Placed an order on Saturday while driver sat at restaurant for 20 minutes. They canceled order and now giving run around on a refund. No one answers emails or calls. Trash. Never using them again.
Food is always room temp 1/5
This is much cheaper then a dui!!! But other than that ever time ive order anything, in 3 different states over the last 2 years, I always regret it.
HATE HATE HATE
Notification Spamware 1/5
I very clearly disabled promotional push notifications in the app, yet far too often I get promotional and pushing notifications. Also the multiple fees for each delivery is exorbitant.
Apple App 1/5
This app is awful to use. Navigation, ordering and review of order is extremely difficult to use.
Will be canceling dash pass this month. Markups are to high.
Great customer service 5/5
So far no problem with customer service thank goodness
Can’t add on to MilkShakes 1/5
By Sound Surgeon
The DoorDash App doesn’t allow for extra
add-ons to be added to Milkshakes ordered from Haagen Daz. - Uber Eats has this extra menus. And DoorDash has it as well for regular ice cream they allow the add on of sprinkles, hot fudge and so on. Please look into this.
Not Often 2/5
It has taken me one hour or more to just order this food and then with all the extra tips and taxes is confusing
By The App Daddy
With fees it’s no longer worth it. From now on we will pick up.
easy and simple 5/5
By Boop Beep Anxiety Solved
it is extremely simple to understand, with a lot of different and flavorful options.
WAY TOO EXPENSIVE 1/5
This app is ridiculous, it is WAY over priced. I compared the same order form the same restaurant with Door Dash and Uber Eats and Door Dash charges $30.00 for the same meal that Uber Eats charges $15 for. Glad I don’t use this app anymore, such a money gouging scam. 👎🏻
Very easy to use 5/5
Love the service.
The customer service is the worst I’ve dealt with. It’s nearly impossible to get a refund when they’ve messed up your order or even when you never receive it. I’m all about delivery apps and this is hands down the absolute worst out there. Don’t waste your money!
Issa jolly good app my g 5/5
By young lil booty bottom shorts
Iss es slap harder than my grandma Chankla👹
Give good discounts 5/5
My food was almost 28 dollars but when I used my discount it was 10 dollars I love that u guys are cheap and affordable 😭💯
DoorDash prices are crazy expensive they take anywhere from 10-20 dollars for just using their app it’s ridiculous I get it I’m paying for someone to bring me food but when I see a steak bowl from chipotle with a 4 dollar tip be 25 bucks what the heck !!!! That’s ridiculous why would I even want to use your app at all then to top it off half the time the food service person messes your order up because it’s a doordash and they know you’re not going to be coming back up to get a refund and then 80% of the time the food is cold it’s a shame
Its Ite but I hate the tax they tax me 4.50 4/5
Its Ite but I hate the tax they tax me 4.50
Just ordered 1/5
By no order delivered
I just had surgery so I used door dash. He delivered it to the wrong house with me giving directions and a description of the house. I never received my $50 order.
DO NOT USE 1/5
I’ve been using DoorDash for years and in the past year or so I’ve received some of the worst service I’ve ever experienced with the DoorDash app itself not the drivers or the restaurant but the company DoorDash is just horrible. I’ve had over at this point $200 taken from cancels orders to orders that’s claim to have been made changed my account but never was delivered because no call/order was made in the first place. Recently I tried to get chipotle and it cost $27 DoorDash canceled the order and I tried again to see if it was the app or if I pressed a wrong button. I didn’t receive 1 refund until I contacted DoorDash about the order even then I haven’t gotten a refund for my second $27 order I advise to not use this app or if you do just be cautious and check your bank account.
Bad dashers 1/5
the dashers are the worst i’m still waiting for an order that should’ve been here 40 mins ago. and they force you to give them a tip when they have the worst delivery service ever.
Drivers always steal my food 1/5
By annoyed with fakes
3 separate occasions where a driver failed to attempt to deliver to my door
Happy customer 5/5
I’m happy because when I have an issue with my orders or with the delivery, DoorDash always makes it right!!
Worst food delivery place 1/5
I never got the food and just all around a bad food delivery place
By young sour creme
Food gets a little bit cold
Garbage company 1/5
By dont go here... ever
This company has randomly deactivated my accounts, sent me the wrong items without refunding me, and has had absolutely garbage customer service for as long as I’ve tried using them. 10/10 much better idea to use Grubhub, Uber eats or Postmates, since they actually appreciate their customers.
Rather pick my own dasher in the future app 3/5
By Edward Say Eh
If they have an option to
Pick a dasher things will
Be so much better I use DoorDash everyday when I’m lazy to drive my own car or get out of my house I rather pick my own dasher because I use to have problems with some of the dasher girl she couldn’t find my apartment number didn’t try to look for me or didn’t go to the office I was staying waiting for her bad experience at that time cuz I don’t have phone service and I’m sure she did something to my food while trying to find me but i was waiting for her while she was driving and park at other location after 2 hour she came to the apartment office and I saw her and ask if she the dasher from DoorDash she give me food and the food got cut Im sure she do something to the food but it was a long time ago I use to live in apartment but I don’t have any bad experiences after I come back and live in house every delivery find the house.
Freshest large delicious cookies can’t be beat!!! 5/5
By chocolate mania
Owner, Peter, keeps Chip’n Dipped meticulously clean & enforces mask wearing. Displays are overwhelming. Best deal on fresh large cookies that will melt in your mouth. I ordered a number of times on Door Dash & my order was ready on time on packed securely. My husband, daughter & I love eating our favorite cookies (chocolate chip, double chocolate chip, oatmeal raisin & macadamia nut) from Chip’n Dipped. There’s such a wide variety of chocolates & cookies to please everyone. Highly recommend!
Some restaurants cancel orders before closing time so it’s notConvenience at all orders get cancel at last minute.. or food arrives late
worst app ever makes me fat 1/5
We’ve had issues w dashes delivering to the wrong cul de sac.
Long Distance Care 5/5
It’s hard to help when you’re over 500 miles away. I sent a meal to my daughter yesterday and over the counter meds today. First time using DoorDash and I’m so impressed AND thankful!
Do not try dash pass they steal and give you no option to cancel! 1/5
So I tried dash pass for the free trial. Well I decided to cancel but guess what there is no option when you go to manage dash pass. None whatsoever! I’ve looked at every detail of the app and there is no way to cancel. And the best part about it is you can’t get help via chat or email or anything. The only thing you can do is leave feedback! But since they won’t give me the opportunity to cancel my dash pass I’ll just let them continue charging me and eventually I’ll take legal action! I’ve even deleted and reinstalled the app. There is definitely in option to cancel!
Great help when sick! 5/5
Great food and wonderful service! I’m so glad to have all these options available!
Worst delivery/customer service 1/5
Please get ur food delivered from anyone else
These people take ur money even tho the store was clearly closed an I never got anything I’m confused
Terrible customer service 1/5
By Don Maloney
I have spent too much time with customer service trying to get this account to work. Worst customer service I have run into in a long time. I’ll go with Uber eats, skip the dishes, or walk to get my food before using this company again.
Over charging on the regular 1/5
By Tommy Margules
The app over charges me on the regular so every few orders I contact customer service to fix this. All of the time every time. Otherwise it works great.
Good if you’re sick, can’t drive, have COVID etc 2/5
So Postmates used to be a chillin app. Limited fees etc. but now the fees are outrageous. Service fees, CA benefits, and delivery fees. That’s ridiculous.
It will cost about the same in fees to get whatever you’re ordering then automatically put a tip as if the job/order has been done. Tip is a non required service that is done when someone does a good job/is swift/is nice etc.
Doordash shouldn’t be putting a fee on customers for paying benefits to their employees. Customers should definitely pay a delivery fee and it should be set like $5 max. There’s so many people using this app that it’s crazy.
Then they try to get you to pay like $10 per month to not get a delivery fee but the service fees are then still high so it’s like you’re still paying the fee and they still don’t pay their drivers well enough to not try to trick customers into tipping.
I’ve had multiple items missing, missing orders, sketchy/wrong drivers. It’s all just to make money. Then they try to only give credits like that makes up for the issue.
But yea. If you need it okay it’s there but overall not the move. If you’re able bodied and it’s a 20 min walk and you’re not in a sketch area, make that walk.