You guys have to update your system I need more real time updates and your drivers get lost too often
Terrible Customer Service 1/5
By Best flyer
I have been using the app for a long time but recently they have been messing up my orders. When I called in, the customer support it terrible, not providing any feedback or even attempting to work with you on getting the missing items. Even the prices are outrageous. I would not recommend this app, it needs more work. Not worth paying all that money just for them to mess up the order and not pay you back for it.
By mutta ali
3ae as S were in the we were was we q
Worst service 1/5
By raj patel121
Worst service ever i have a lot to say but i hate typing all the stuff…
Door Dash Exposed 2/5
By Hannah Lars.
The first time I tried to order food it said my location was too far. I tried ordering McDonald’s and the McDonald’s 1.6 mi away so there’s that. NEVER GOT IT, went straight to Uber eats after that incident. Now I am once again trying out door dash and I order Denny’s... WELL! They really gonna have me waiting 63 min for my food. I’ll give my best n say it’s for food preparation. And y’all be safe ordering off these apps. They wanna run the check up with tips on top of Delivery fee. !!! X)
Never Again!! 1/5
I ordered my food around 8:45 and got a text from Door Dash at 9:07 saying my food had been picked up and the driver was on his way. I watched the delivery driver leave the restaurant, supposedly on his way to my house but instead he drove to some apartments - where he stayed parked for 45 minutes!!!
By the time I finally got my food at 9:47 pm it was completely cold and totally inedible!! Trying to reheat in a microwave wasn’t an option because the crisp nachos in a Nachos BellGrande were as soggy as a wet noodle!! It was literally so disgusting I had to throw the whole order in the garbage!!
I notified Door Dash but never heard back. Never again!
The app works fine but the late cancellation of your food is really annoying. Sometimes they make you wait over 1hr and tell you sorry your order was canceled and there’s nothing they can do about it. Maybe try another service not associated with DoorDash.
I tried to order a burger meal of McDonald’s and I’m not a big fan of cheese but y’all didn’t give the option to take it off and I think that’s crazy for people that don’t like cheese.
Bad customer service 1/5
The dasher canceled my order 5 minutes before the store closed. My order was ready to be picked up, if I would have know they were going to cancel I would have gone and picked it up.
Customer support did nothing but tell me my money will be refunded in 3 business days.
I would have been okay with the order being canceled if the store wasn’t closed or if any of the similar chains weren’t closed.
Extremely disappointed with my experience
By R. Ghost
My dash experience 5/5
Love this appp always does me good justice definitely download and get the dash pass it’s a whole month FOR FREEE!!!
By Disenchanted and Hangry
9/10 my order never shows up. Stupid expensive too.
Great place 5/5
I haven’t ordered from here in a min so I hope it works out but so far so good ‼️‼️😍
By Twss troll
So fast and good and stuff. Wow.
Customer inconvenience and delayed order time 2/5
I waited three hours on my food from Wingstop that was 2 miles away from my house that I could’ve walked back and forth twice to get my food, also when I got my food the delivery driver said that they were still cooking my chicken when he got there so my order wasn’t ready when he got there so he’s on the way regardless he’s just inconveniencing and no customer service customer service is very poor
DoorDash = Good for ordering + browsing 5/5
By Regulus Spectre
This app is pretty sick. I love it for seeing menus that have pictures for each item.
DoorDash is amazing 😃 5/5
I’m happy I can have food delivered to me that I enjoy
Good job 5/5
By John Benedetto
Sometimes I work for doordash and I got a free hand sanitizer
Consistently screws up address delivery 1/5
By the trump cards
I’m always hesitant to use this app, I live in a community where someone has the house number as myself, and if I bet money on it, the driver would deliver the order to the wrong house.
I don’t recommend this app if you live in an area with poor cell service either, as I’m sure that’s 90% of the problem, on top of driver laziness.
Wrong charge to my acct. never got the food 5/5
By Dont Buck the Law
Erroneous Charge To my acct from one of your new restaurants.. the restaurant is located on w. State street in. new castle, PA. 16101. I ordered my food but before I pressed. Submit I had toClarify how to deliver the food to my address. However once I had done that a. iMessage came across the top of the screen stating they could not deliver to me because the address was too far away so I thought hopefully they won’t charge me but sure enough the did charge me but I got no food from that restaurant . Please credit my American express acct for a total 44.85 bucks . Thanks. Pls do this by tomorrow so
I don’t have to contact my American Express card to do the dispute. Thanks. Lois Sellers
Good service 4/5
By jacob shroyer
Wish there were more options for restaurants around me!
By Adrian K. Parsa
No one delivered the ice cream I was craving… but your company was the only one that offered that. The prince was also very reasonable.
Door dash 1/5
I placed an order that had two large burgers, Chocolate Shake, fries, cheese cake, chocolate cake , and a large Diet Coke from Carl’s, to be delivered by Door Dash! The delivery arrived with only the Chocolate Cake! I called and the driver said that Carl’s only gave him the Shake. He returned with the order and once again there was no Soda!!!!! When I called Carl’s they informed me he was very flipping because he had to go back for the order. Needless to say I will not use you, “DoorDash” again! Also you need to reimburse me for the Large Diet Soda”. I should not have given you even one star!!!!!’
I also do not want to give the delivery man the tip I placed on the order, he didn’t deserve it! Reimburse me for that along with the soda paid for and not delivered!
I read all the negitivy reviews for Door Dash and ignored them, sorry to say I should have and not ordered with you!!!!!!!!’n
Horrible service 1/5
90% of the time I don’t actually get my food, half of my food is missing, or it’s cold
Not doing anything to help 1/5
If 0 stars was an option I would choose that. I have tried to sign up and I’ve called multiple times because it puts me on a waitlist I’ve called more than 10 times had them change where I was located and they said they would send it to the higher authorities, but yet still nothing.
Orders constantly cancelled 1/5
By Nickyyy V
Multiple times my orders have been cancelled over an hour after being placed for “technical difficulties or the restaurant not receiving the order”. I’m not sure how there is a “confirming your order” step but then an hour later they cancel the order and state it was never confirmed.
Why are drivers taking multiple orders 3/5
The number of times I’ve received a notification “food has been picked up” and then have to sit and watch my driver take another order or two before bringing mine is really just crazy. I get that this is a convenience thing; however, if you’re paying for the subscription, PLUS fees, PLUS tip, why on god can I got get hot food for ONCE instead of sad and lukewarm
Great service 5/5
Amazing timing you can’t judge one person through the whole company I had a great customer service great delivery person and got my order nice and warm
Trash delivery, waited an hour and a half an never got a dasher assigned in downtown Atlanta.
By MR KING POLO
I have not had a problem yet
Service has been excellent!! Thank you!! 5/5
Service has been excellent!! Thank you so efficient and prompt!!!
I just deleted this app 1/5
From ridiculous delivery fees, wrong orders delivers, mentally unstable people delivering your food, and just simply cancelling my order on me 3 times. Or even I would schedule an order hours ahead for my lunch and it still arrives an hour late. I gave a lot of patience and faith and have been failed each time.
Great app 5/5
Love it - can we get the feature to "favorite" your restaurants? I use it to explore available eats in the neighborhood and always have to use Google Maps to save the restaurants I find/want to try on DoorDash. Would be more efficient if we could just do it via DD.
It’s the little things 5/5
By drew colby
Easy. Fun. Love this app
Can’t change tip 1/5
Can’t change tip amount the keyboard won’t go away to view the tip and hit okay
Amazing app 5/5
I love this app the fees aren’t absurd and very nice delivery drivers great app would recommend
More menu options 3/5
I love using the door dash app. However, It would be better if it had the full menu. I like the three piece chicken dinner with the option of all white meat
Terrible service 1/5
Drivers need to check the order before they take it. Missing food and have to pay more in order to get out food is ridiculous.
My order was 67 dollars 5/5
But my bank statement says 78🙄
Lately it’s HORRIBLE 1/5
The past three times in a row. I’ve ordered DoorDash. Keep in mind I live in the heart of Miami DoorDashers EVERYWHERE. Either they can’t find a door dasher and cancel my order. Or they assign five different door dashers and STILL cancel my order. I have a family to feed and DoorDash simply ISNT something you can depend on. And than I don’t get the money back for two days money that could’ve gone to food ELSEWHERE!
By Nanan booboo dodo
22$ for 4 masubis form l&l then a 4$ tip almost 26$ for 4 items
By Lupita Monroy
Fast service 5/5
Delivery route optimization is non existent.
County fees are outrageous.
Sorry DoorDash 3/5
Overall, the service is really great, my only issue is all the extra billing. I mean there’s a small order fee, a service fee, a delivery fee, plus tax? I just think that’s doing a bit much. Also, I kept getting notifications from DoorDash telling me that my delivery would be free, yet it’s not. Still won’t stop me from using the app, but I just feel as though that’s that $20 is too much for a $8 meal
Bad service 1/5
Someone picked up my order from their end but instead of them resend the order, it was canceled it was said I’d be refunded and i had to reorder! Which was an inconvenience all in itself.
User BEWARE!! Food not delivered 50% of the time 1/5
By Hungry former customer
I live in the Caribbean where we do not have services such as door dash. I’m in Florida for a month for medical reasons and was excited to have food delivered. I’ve been in three different cities and at least half my orders have been ‘delivered’ but not really. They send notifications and claim to have a picture but there is no delivery and no photo. I’ve been refunded twice and had them redeliver three times. Five times my orders have been missing. Guess I should’ve learned my lesson sooner but I’m done with DoorDash. Good idea with dishonest drivers is my experience.