Annoyed 1/5
By Karen = best mom ever
We ordered door dash two hours before the door dasher even arrived. My family and I were STARVING and HANGRY. I cannot even believe how long we had to wait. If I could rate this app a 0/5 stars I would.
order canceled with no explanation? 1/5
By Toddep23
Really? No Thanks. I will find another service.
Bad customer service 1/5
By Huntsvillecustomer
I’ve literally never written a review but for the last few times ordering with Doordash, I’ve had multiple drivers accept the order, hold it for 30+ minutes, just to drop the order. My most recent order took so long, the restaurant closed and held the food for 40+ mins waiting for a driver. I had chats with customer service on all occasions and they would just explain to me what I already knew and would close chat sessions before I could respond. I’ve never seen this kind of blatant bad service and felt compelled to write a review.
I didn’t get my food. And I didn’t receive my refund 1/5
By greeafd
I ordered food and DoorDash. They keep giving me a different delivery person, I never got the Food neither did I got my refund. I’ve been waiting two hours for the food that I never got horrible service.
Thanks 5/5
By Ms.DinnerTable
Great user interface and I feel takwnn care
Of
Doesn’t show deals 3/5
By TaylishaR
This app is amazing for all sorts of food delivery. I would’ve rated it 5 stars it’s just my only complaint is it doesn’t show the deals for anywhere! It doesn’t have the 4 for 4 from Wendy’s or the 2 for 5 from BK all I ask is to please update the app and include all those deals! AND ALSO PLEASE UPDATE THE CHARGING POLICY!!!!!!! I hate the fact that you get charged instantly after submitting your order without the restaurant confirming your order you guys need to changed that and charge people AFTER the restaurant confirms the order because it’s happened to me and I won’t get a “refund” after seven days supposedly BUT I have YET to receive a refund for my orders that have been canceled .
Delivery Issues 2/5
By BMGardner92
Two orders in one day missing items or have the completely wrong items. I’ve had this happen before. You can see when your driver is stopping at other places before yours, drivers shouldn’t be able to handle more than one order at a time unless verified that they can properly handle it. New drivers trying too hard to make money and screwing over customers. Had the dash pass for a while and was a decent convenience app but it’s just gotten worse. Uninstalled.
Ihop 3/5
By incomplete menu
Not all the side items that are available in store are available on your app
Racist Policies 1/5
By Agin nah
I’m shocked and appalled that this company actually placed “black owned” on the list of businesses in their app. They identify black-owned business by race, but no other businesses are identified by race. Does no one see how illegal and insane that is? I was so disturbed I threw my phone down. I literally felt gross. What is this the 1930s?
The worst !!! 1/5
By hehdhdbw ks vdn
This has to be the worst food deliver app ever, it took more than an 2 hours for the arrival of the food. I have to cancel and get a refund. The food was most likely cold and soggy. I’m sure any other app would provide a more better service
Took my money 1/5
By Grown_S1mba
This app should double check times that are available for restaurants to accept orders. Second time I’ve tried to order something and door dash takes my money and can’t refund it until 7 business days later. Now I’m out $72 bucks during this time where allot of people have lost their jobs me being one of them.
They are a bunch of thieves.
Order cancelled 1/5
By barbara Demp
Ordered was canceled by doordash and it was paid by debit card but didn’t receive a refund.
They take money and don’t deliver 1/5
By Jenna Hagehassan
They don’t deliver the food and keep the money.
UI issue 3/5
By Anonymous 1007889
Menus are bugging out
Tip before service 2/5
By Benjamin j vann 111
You should not add tip till service completed
Worst dasher ever 3/5
By gracie Briwn
Today I got a free meal but I never got it because of the Dasher made me cancel my order because he couldn’t get it I want a refund!.
Canceled orders 1/5
By Bjennin13
Order keep getting canceled.
Absolute scam 1/5
By XxMw2xSNIPERxX
This app is an absolute scam of your money
THE WORST!!! 1/5
By kae453
Every time I order through door dash my order is wrong AND missing items EVERY TIME! I had drivers take my order to the wrong address AND ignore my calls and text message informing them they were going to the wrong address! I’m deleting this and never using it again. I’ll try grub hub instead
Delivery driver took entirely way too long. 1/5
By DuckBoy🦆
I ordered from five guys and the delivery driver picked up my order,so good so far.But as soon as the delivery driver got close to my house,driver turned around, proceeded to drive in the opposite direction for a couple miles, and sat for 10 min on a random street,no biggie people have lives if they needed to make an extra stop fine,but he drove to and from my house 3 times doing loops,I tried contacting the driver wondering if they were lost,no response.The driver made one final loop and sat at another random street for a half an hour,the app however said it was still on the way,eventually as time passed I had no choice but to cancel it as the food would be ice cold by the time it would actually (if somehow) get to me,I wouldn’t be turned off the app forever if it wasn’t for the fact I didn’t get any refund because technically I canceled even though the driver is at fault here.I tried contacting the driver multiple times and the map showed the driver wasn’t driving for long periods of time,long enough to respond to my message safely.Will never order from DoorDash again.
Promo 4/5
By fristrated1
App should move forward, not backward once you enter the promo code
Also! All nicknames are taken. 😐
Combos are not available for delivery on majority of restaurants. 5/5
By Dalys -18
Would like to see actual combo on the ordering app most places don’t offer it in delivery only for take out. Very disappointing but happy with the app and the restaurants feature.
DD charges too much! 2/5
By Sidwell's Show
Drivers often late. Food often cold.
DD charges 25% or more of the prices for the same items in the restaurants ON TOP of delivery fees and Misc other fees.
Terrible checkout 1/5
By TheChamp12121212
I would recommend other food apps. At checkout I had to add another card with the same billing address JUST TO ORDER FOOD. THATS RIDICULOUS!!!!!!!!!!
Promo codes for 20% off now working 1/5
By dsaryd
I received an email with a 20% off promo code this morning. I’m trying to order dinner 6 hours later and get a message that promo code is no longer valid... what a joke..
Address 2/5
By dgryfx
In 8 days I’ve had 7 delivery attempts to my address and I’ve never ordered from Door Dash. They’ve all belonged on the next street over. A couple of these have been after 10 PM. What a perfect opportunity for a pervert to order and have someone come right to their door. Check into this please
The worst food delivery service 1/5
By drsmurf
Pros:
Wide variety of restaurants with some not on other delivery apps.
Reasonably fast delivery times.
CONS:
Everything else.
Items on DoorDash sometimes do not match the restaurants so you will receive the completely wrong order.
1 or more items were missing on about 50% of my orders over a year.
Customer support won’t give you a fair refund for either DoorDash’s or restaurant’s mistakes.
Credit card info was also stolen through the app.
Avoid this app if you want exactly what you ordered and care about how you spend your money on food.
A haiku for door dash 5/5
By onaedairhc
Oh door dash thank you
You fill my empty belly
And bring me much joy
Like paying for food you didn’t receive? 1/5
By Theonewhoknocks377
This is the app for you! On more than on occasion will you just absolutely not receive orders, then play games with customer support, and not get a refund! You will have to use your credit card company more than a few times to dispute charges made from this fraudulent app.
What happened to my 50JulyUS code 1/5
By army_PA
What happened to my 50JulyUS code on my first order???
Not great 5/5
By Ann Pittman
Most of the time when I order I get an ETA, and then it changes because the driver will complete other orders before delivering my food. It seems most of the drivers cannot follow simple instructions and they don’t vet the competency of the drivers well.
Scam 1/5
By sam hates doordash
They over charge versus in store prices. They cancel your order with no explanation even after waiting over an hour for your food. Says restaurants are open when they are closed.
Used to be fine, no longer works 1/5
By Someguy6347733
Can no longer order food, because "something went wrong". Because I have no idea what went wrong, I have to use another app instead. Bye Door Dash.
False advertising 1/5
By jbdkjbdk
Says 50 percent off first order but the tells me only new customers can use it. I am a new customer.
DoorDash 4/5
By BigUnkMac
Bad delivery time but great delivery driver
Easy to use 5/5
By stephisticater01
Easy to use, easy to pay, contact with your deliverer, stored payment method. I find it hard not to order over my budget but that’s a self control issue lol! Go DoorDash!
Trash 1/5
By Fethuscgeasee
Horrible
Bring back Starbucks 5/5
By SamiAmi:)
Please bring back Starbucks! I hate having to use postmates for them cuz they are horrible!
Spam App 1/5
By GolfYankee
This app is total spam. They have a fake selection to turn off promotions but it doesn’t do anything and you will keep getting app notifications to advertise deals.
The worst Delivery app 1/5
By Darii Hughes
Food will take forever to come and to top it off the delivery drivers are ALWAYS ghetto with a bunch of people in the car or they’re driving the opposite way of your house as if they try to get you to cancel on purpose. Ridiculous
Love it 5/5
By Skwhorepion
I have dashpass and it saves my life because tbh I never want to go get food, especially with Kung Flu going on. It’s amazing.
I hatttteeeee not being about to pay in cash 4/5
By jeanh2020
I haaaaaate not being able to even tip in cash I have to use my card and I really wish I could pay in cash too
hi! 5/5
By Izzy Scansarole
that’s great!
Great simple and cheap 5/5
By corona food savers
Grea
Not as great as they say 1/5
By osilvajunior
DoorDash customer service is terrible. I placed an order from a local restaurant that said it would arrive in 20 minutes. A dasher picked up my food and sat with it for 25-30 minutes. By the time he arrived it was way over and hour and the food was no longer edible. Tried to call and complain but was impossible and when I chatted with someone he just closed the conversation. Great job....! NOT
Go to ubereats 1/5
By 5 star album
Terrible customer service
They charge extra for the food from both customers and restaurants. 1/5
By gsruhgbj
Terrible
Good app 5/5
By Keithyman
Good app, quality UI. Would recommend.
Yeah, it’s great 5/5
By luvyouttyty
DoorDash give gmail freaking great deals I got 2 4 piece with large drinks at captain D’s for like 17 dollars and that’s about the price as one. And most of the time you get free delivery and they don’t force you to tip the dasher either but the do suggest it. Either way it’s really good. The dashers are nice at least the ones I had so far❤️ I really didn’t like apps used to think they were a scam but I’m telling you I love this one ❤️
