I ordered food in March and it’s April it still shows as order pending!! I try to get it canceled and nobody helps me. The app crashes all the time, if an order doesn’t arrive say goodbye to your money because customer service won’t give it back they’ll only give store credit.
First and last order 1/5
Ordered from a McDonald’s two miles from my house maybe 2.5. It’s taken an hour and 45 minutes and counting for three items to arrive. Should have just ordered pizza smh.
Had to cancel my order 1/5
Takes my food almost 2 hours to get here
Don’t expect to order sauces 1/5
The app doesn’t allow you to add sauces onto your order and the restaurants must not like DoorDash Because they are rude when I called. No thanks I won’t use it again. Terrible experience!
Ordered about $60 worth of food and waited but no Dasher picked up the order until well over an hour later. Went to Support several times like I was instructed to on the ETA page but it wouldn’t connect me to a Live Agent. At this point we are less than 25 minutes from the place closing, none of us have eaten.
I’m finally about to give up on ever receiving my order when a Dasher picks up the order. She’s far away and the place closes in 15 minutes. I text her and ask if she’ll even make it before closing and we talk a bit, she was extremely kind and apologetic and explained that the site crashed. She apologized to me multiple times and did her absolute best to get us the order as quickly as possible.
I later received credits amounting to the full total of the order on my account, so me and my family have essentially eaten free tonight.
Door Dash (except for this one occasion) has never ruined any order I’ve made with them. And on this order, they rectified it immediately, even though it wasn’t necessarily their fault. Thank you!
Dummy app 1/5
This is the worst food app in history they took my money I would not recommend 😭
They will rob you 1/5
Not the first time this happened but I ordered food 3 hours before the closing time they accepted the order charged my card. An hour passed then I received a notification saying they canceled my order. I contacted door dash and after waiting for an hour to speak to an agent they hit me with a bunch of robotic responses with no care. I was trying to see if I could get delivery credit that way I could at least get food but the agent just kept saying 5-7 business days your refund will be processed. So I will no longer be using this bs
Scamming customers. 1/5
I AM A SHAREHOLDER of over 700 shares of DoorDash stock and am highly disappointed in the company that I am invested in.
If an order is canceled, They will call and ask you to cancel your order because it won’t let them do it. Because they know if a order is canceled by the customer you won’t get a refund. But if they cancel it you’re entitled to a full refund. That’s just wrong as hell.
TWO ORDERS CANCELLED 1/5
By Miguel Daylio
Was hugely disappointed by this app as two of my orders were canceled. This whole ordeal costed me over $42 and I am yet to receive my refund. I was initially drawn to this app for its cheap delivery app but was subsequently let down by my it’s instability.
Nick gurr 5/5
Great company / Easy interface 5/5
By Mahdea Simmons
I love the simplicity of ordering using door dash. I enjoy the large assortment of foods, especially the ethnic ones.
My family really appreciates being able to order during these hard times.
I will continue to support.
Do not use 2/5
By tacoma moctezuma
This app does not get your order correct. Half our order was missed twice. Maybe ok for pickup, but not delivery.
Late order, food up charge, terrible customer service 1/5
Title says it all. Asked for a refund, they said they were having “technical problems “ and to come back later. Will never use them again.
Need more discounts!! 4/5
Please add more incentives to order.. ex: DISCOUNTS!!
This app is trash, you have to have funds in your account days before you make an order. Literally ordered something after transferring $100 and said I had insufficient funds for a $20 delivery! WHAT IS WRONG WITH THIS APP?!?!?!
Never gets the order right. 1/5
I tried THREE times to order a simple ice cream order. Each time something was missing and now they refuse to give me a refund because of my “account history”. I’m so done with this app. Such a waste of money. Don’t download.
My first order through DoorDash was from Dairy Queen. The family wanted Blizzards and I didn’t want to drive, so I used DoorDash. To start everything was easy and flawless to order. They kept me informed all the way through except for the very end. They sent a message the driver was on the way, and when they were close, but after that nothing. As I waited for the doorbell to ring I was getting worried they might have been lost, until I received a text saying rate your delivery. At that point I went to check the door, and low and behold, there was my order. However, the driver put it right against the security door and the only way to open it was to knock over the Blizzards. Well, one of the Blizzards ended up with a hole, and I am not sure how long they were there, because all four Blizzards were melted pretty darn good. We drank the Blizzards instead of scooping our ice cream. Sure would have been nice if they rang the doorbell!!!
Our first order 5/5
Food on the fast and furious, it’s cool.
Order never arrived 1/5
Order never arrived. App didn’t work. Couldn’t contact their support. Bad experience.
Worst first time experience ever 1/5
I had ordered my food and I had to wait over an hour and more until I decided to cancel my order.
It kept switching dashers too. Worst first time experience ever!
Highly recommend 4/5
My first time trying it I was nervous but I was satisfied the food was not that good but I blame myself for picking that place a
I use this service pretty often (especially right now with everything going on) but will no longer use it I’ve never really ever had a problem with any of the drivers my problem is that 6-7 out of my last 10 orders had missing items, you can let them know by using the help option and they offer you credit but apparently there is a limit on that because my last order, all I received were the drinks it was a 31 dollar order they forgot all the food items I had ordered, I went to report that and they say due to my account history they won’t give me compensation, so they basically just stole $22 from me (I’m not including the tip or the drinks in that) and are not even giving me credit back, I can’t do the live chat because it says it’s disabled or there is a connection issue so I’ll give it a day or 2 to get in touch with me to refund me or I will be disputing the transaction because this is ridiculous, there shouldn’t be a problem with refunding me because the restaurants constantly forget items, what I ordered was not delivered so I want a refund it’s that simple and I can’t get in contact with DoorDash so that’s why I’m leaving this review
Wonderful service during troubling times. Thx to brave drivers! 5/5
This app is a complete scam! You have to pay for your food before it has even been made or picked up, and then when the dasher cancels and they have to get a new one etc an hour and a half later you have freezing cold food. To make matters worse, when you realize your food will be delivered in an hour, your are unable to cancel the order because it was made at the restaurant, this app was just incapable of getting it delivered in an appropriate amount of time. We will never be using this service again. Ever. If I could give 0 stars I absolutely would.
I often wait nearly two hours for my food. The order is then inexplicably canceled. This happens I matter what city I’m in or what time I order food. It is very frustrating to wait so long and then be let down. The restaurant menus are often incomplete or out of date. Sad!
His is the slowest group and with no apologies. If you can go with ANY other app. Do so.
I would put zero stars if I could. 1/5
By katie 87
The first time using this app is extremely disappointing. I ordered dinner for my family as a treat during this time of quarantine. I waited for my food to arrive according to the delivery tracker in the door dash app. Nothing came. I saw the option to message the drive so I sent him a text to see if he was still coming. Nothing from him. I keep checking the status of my order and now it says no delivery option available at this time. I called the restaurant to see if any door dash driver picked up my food and they said no, it’s still waiting. I picked it up myself and it was of cold at that time since it had been waiting for quite some time. After we got home and finished our meal, I get a call from another door dash driver yelling at me saying he came to pick up my food and it was not there. He kept telling at me to cancel my order. I explained to him I ordered it about 1.5 hours ago and we have now finished eating it and I would be looking into getting. A refund for the top I gave the driver. Never will be using an app for food delivery again after this experience. Thanks for nothing door dash.
No user friendly like other delivery services. 2/5
Very quirky to use. Works like an older format.
By Sash29 😊
Doordash is low key a scam. If you go on any restaurants website and compare the prices on the app to the actual prices given on these websites you can see that doordash charges $1-4 dollars more. Now what they do with this extra money I don’t know considering other food delivery services don’t do this. Plus during this time they don’t even have free delivery and if you want free delivery you have to pay 10 dollars a month, while other companies do give you free delivery during this time and to get free deliveries only charge $3-4 dollars not to mention they also have promo codes too.
Awful usability! 1/5
This app is the worst! On the rare occasions it is online it is constantly wiping orders and removing items, I’ve just had to restart my order 6 times - needs must I guess!!!
Love door dash! 5/5
What a wonderful resource especially when times keep us indoors! :)
Poor support for incorrect items delivered 1/5
By Freyja’s Clowder
Ordered 5 items, 3 were completely wrong, Dasher said to make a complaint he would make a notice to DD as well and go back to Arby’s for correct order. Made complaint, refunded portion for non delivered items... 2 hours later still no items contacted customer support o only be told because a refund had been issued no new order would be delivered. After asking the agent twice if I had not filed a report would I have received my correct order he finally tells me that in order to get correct items a chat should have been placed not a complaint... when looking at orders the help tab takes you to file a complaint for incorrect or missing items no option to chat. And money is refunded immediately. And oh by the way when reordering the same 3 items the credits given did not equal cost of new order... imagine that. Fist and last time I’ll be using this service...
~ 16days Quarantined
Worst First Experience Ever 1/5
By Go Big Blue23
The first time using this app and the eta like failed and said to contact support then it was somehow delivered over two hours later. Will never use this app again. Good luck whoever try’s to use this app. Worst experience ever!!!!!!!!!
Worst food delivery service 1/5
I just waited over an hour and a half for food that was less than two miles away. If there was a negative stars option I would choose negative five stars. They then had all their customer service lines closed off to anyone who wasn’t a restaurant owner and the option to text them was also not available since in the hour and a half that I waited for my food no one answered. So my opinion would be to just use Uber eats or any other food delivery service.
STEALS YOUR MONEY 1/5
I will NEVER use doordash again. After my food sat READY for 30 minutes I had to end up going to pick it up myself after two “dashers” failed to pick it up. Couldn’t contact customer support because their “offices were closed”. Then they wouldn’t refund my fees back to me for the COLD food that I had to pick up myself!!!! Go to Uber Eats. Much much better service!!!
Worst food delivery app 1/5
By Billster :)
The worst food delivery app out of all of them, it takes a year to load into the app when every other food delivery app works fine. So many glitches where my app just closes randomly. And when I finally made my first order on this app. It takes an hour and 15 mins for the guy to even get to the place, then when he gets the food, he drops it all. I’m never using this app again and the service is so bad too. I tried to contact customer service and it said no agents and I couldn’t get into a live chat. This app is a joke.
i have a $10 refund and didn’t get to use it
Literally the worst time to stop working 1/5
So disappointing right now. This shouldn’t be happening with as much money this app makes, let alone during the pandemic where this is people’s only source of income and only source of food. Not eating dinner tonight i guess. Thanks a lot.
Has many promotions and we can find good food options! I love it!
Can’t sign up 1/5
I have tried signing up with Facebook, Google, and my email address. Every time I get a message saying “All fields are required. Please enter the required info in every field.” I have!!! I’m not that stupid. Really just take my money already. I’m hungry.
Took my money and ran 1/5
First time downloading and using the app. I place my order, the money is withdrawn, then the app and the website crash. I can’t track my food, I can’t contact the company, I can’t contact whoever is supposed to get my order. I called the restaurant and they have it, it’s getting cold and I’m not allowed to pick it up. I need to contact these people to get the permission to go retrieve the food I already paid for. Number One food delivery app my butt. Get Uber Eats it may not have as many options but I’ve legitimately never had an issue with the app suddenly breaking irreparably. Shady business practice, garbage support, and garbage customer care. Don’t bother. Number one WORST food delivery app.
Always bad luck... 1/5
It seems like every time I use this delivery app I get the worst luck. Most recently, an hour after placing my order the app told me to contact customer service to see the status of my order. The “dashers” name was “Papa F”... tried to call and text but papa never responded. It almost like people become dashers to troll people. I am not sure if this is just my area or if this is a common thing but the delays are crazy long, having to go pick up your order yourself totally defeats the purpose of a delivery app...
Great Resource during SIP 5/5
Love the option of having them leave at the door!! Excellent customer service and always prompt. Mahalo!!
If you’re sending out emails with promotions, expand your network capacity! 3/5
Expand your network cap
Took me forever to get order processed 2/5
It took 4 verification codes to place my order. Kept getting “can’t fulfill your order do to excess demand”. Wasn’t too impressed for a first time user.
Great App! 5/5
Perfect for a break from home cooked meals.
App not able to handle pressure 3/5
Took WAY too long to get our order to stick due to too much pressure
Updated, Now Crashes Constantly 2/5
The app crashes and logs out constantly since the last update. I’ll be looking over a menu and poof. Then when I reopen it I have to login all over again. Likewise if the phone goes to sleep, even if I haven’t closed the app, when I wake the phone up I’ve got to login all over again. From start to finish, I had to login seven times for my last order. Unfortunately Caviar doesn’t support the restaurant I had my heart set on. Otherwise I could have just given up.
Aside from the recent issues I generally find the app convenient and intuitive. Even the upcharges are fairly reasonable for the most part. The convenience is worth it to me.
Bad app 1/5
By Ky is my name
Doordash took my money and never delivery food to me! Bad app and services ever