By The SagaciousOne
Too many bugs. Unreliable email or order. One more order before I go elsewhere.
Orders never come 1/5
Food never comes orders pens for 30 minutes and then are cancelled
First time might be my last time 1/5
By paying customer 559
First time using DoorDash! Wasn’t impressed. Food wasn’t hot and we didn’t get any napkins or utensils. Will probably pick up my own food next time.
Not happy 1/5
Multiple times I’ve had issues.
Send a out emails claiming free delivery for a restaurant and then when I order from said restaurant, it is not free
Tried getting food delivered for my family. Restaurant hours were clearly posted on the app and it wouldn’t let deliver the food because the restaurant was closed. Which it wasn’t. I just called them instead and ordered the food.
Unhappy customer with door dash.
Really you guys are actually awesome I just say really because I’ve downloaded the app twice and the little icon is not there I just get a box with a frame and to be honest it just looks hideous on my home screen and I would really like it if you guys would figure out a way to make this not happen it’s on an iPad by the way.
By Noah Butt
Can u use cash???
Missing items 1/5
I have almost never had an order be 100% correct. They always miss items like drinks or sauces or different kinds of sides.
By fuvk doordash
Food order always wrong
Never delivers any order! 1/5
I placed my first order today and waited an hour for it to get delivered. The dasher never arrived nor did he respond to my calls/messages. I contacted the customer service and they said I provided the wrong address(even though i had provided the correct one) and said they are not responsible for the order not getting delivered. When I showed them that the address was correct, they said the dasher arrived a bit before time and didn’t wait long enough for me. I had clearly mentioned ‘Call me when you reach’ in the app and also called/texted him several times when he was near my apartment. After proving all of their claims false, they agreed to give me refund and some credits. Then I did the next mistake by placing another order via DoorDash because i had the credits and i was hungry af. I again waited for an hour or so but never received my order. The application doesn’t send a notification either.
So, my first experience with this app was extremely disappointing. It’s not dependable at all. Spent 3 hours over it and didn’t get anything to eat.
First time user 3/5
Wasn’t I supposed to get a free 7$? For some reason I did not. This was my first order and I clicked directly on the link another user sent me...hmmm. Maybe a big print giveth, fine print taketh away situation? Either way.
Not a great quality food 1/5
By chinni Thalli
I had ordered my food just now and arrived before time which is good. But food my too wet and taste worst, even smell is not good and i immediately trashed it after a first bit😒.
If I know my customer isn’t happy, I’D FIX IT!!! 5/5
If I know my customer isn’t happy, I’d go the extra mile to make it right.
As a representative of Dashers, I’m speaking for those of us here to make a living.
It’s not my fault Doordash eliminates our ability to communicate!!! Once we drop off these orders, it is Doordash’s protocols to sever the phone/text connection between Dashers and Customers.
Going downhill fast 1/5
DoorDash used to be my #1 food delivery. Loved how fast they were and the vast amounts of restaurants available.
The last couple of months we have seen a noticeable decline in delivery times.
Places that note 20-30 minute deliveries have become over an hour, and today, an hour and a half late. Food is cold, and we are all sitting here starving and wondering where these dashers are. Apparently now they can deliver multiple orders. Seems nice and all, until your food arrives an hour and a half late and is cold.
Tonight was the cherry on top as the dasher brought us an entirely wrong order. So someone else is eating our food as we eat theirs out of hunger. (We’re in the process of moving, so delivery is our primary source of food currently).
We ordered Chinese food and got someone else’s Chinese food as well as someone else’s tortillas. The dasher could only reply with “that’s what they gave me.”
I highly doubt the Chinese restaurant gave you a bag of handmade tortillas. But ok.
Seems like a quick check of the tickets to make sure you have the right orders would help. And maybe only doing one order at a time?
Just a thought.
Food delivered to YOU!! Great ppl, great food, awesome company! If your order gets messed up they handle the situation with a smile!
President Movie Director David Wayne 5/5
By LA Dave Wayne
Simple and considerate and professional
Red Robin 5/5
First time user. Easy to deal with. Makes traveling to a new city easier.
Sick of it 1/5
This app is garbage. Constantly waiting on orders from restaurants that are closed. No updates or communication. I only find out there’s a problem that the app is unaware of when i call the restaurant myself.
By ornery person
The prices are higher than they are in the restaurant and not all items are available on their menu
First time user 5/5
My food came fast the driver was nice and the food was hot and good 🔥
Needs an easier way to clear the cart. 5/5
Love the app and have been using it for years but my only gripe is there is no way to quickly clear the cart. Aside from that great service.
So disappointing 😡 1/5
By dhshsbdnc db
I gave this app 4 times to let me down! Every order was wrong I only received a 9 dollar credit on a 35 dollar order that was wrong entirely! They were delivered on time but 3 out of the 4 drivers looked like they were hopped up on meth which makes you not want to even touch food they brought to you! I am deleting this app! I over heard an employee of a restaurant that was complaining about doing orders for door dash and they they dont care if they are correct or not they aren’t held up to any kind of responsibility for making the orders right, make complete sense now being on the other end of the delivery!
Took a very long time 1/5
Took about three hours to get food and it switched drivers halfway through the process.
Love it ! 5/5
By Ethan Crouse
It’s nice when you don’t want to order pizza all the time and have the choice of your favorite local restaurants this app is totally my second wife! I Highly recommend especially for high school kids who only have a way to work and need delivery service!! Tip your dasher well!
VERY buggy, bad sorting, no map. 1/5
This has decent restaurant coverage. But it’s impossible to sort restaurants by distance, or view a map of nearby restaurants.
Also, the app is extremely buggy. The HELP button and account login are often broken. And worst of all, the app forgets to send your order AFTER you confirm it, if you close the app before the restaurant confirms it.
Do NOT use.
Awesome easy ap 5/5
Awesome easy ap!
Not impressed 1/5
I have now placed 2 orders with door dash, and both orders had issues that resulted in my order being cancelled. The drivers both handled it well, but not impressed with the company if they can’t even communicate with restaurants well enough for orders to be fulfilled. I’m now mad AND hungry because my dinner is not coming.
By mikey chino
Food at the job
Doesn’t have filters, extremely late 1/5
When I ordered it said it would be a half hour. I’m 40 mins into waiting, and it says it’ll arrive in 40 minutes.
Also, why can’t I sort places by time, rating, etc?
Prooooobably never using this again.
Bad description of deals 1/5
I had an incident in which I reffered to someone new and the promotion was if they spent more than 10$ I get 20$ well I did refer to someone and they spent over 10$ but I never got my promo, then I went to complain and they said the other person didn’t qualify LACK OF PROMOTION ADVERTISING overall very disappointed with their promotions
Order Arrived Late 2/5
My order arrived extremely late. The Dasher took multiple orders (4 orders at once) which delayed our order. This discourages me from ever using this app again. I do not appreciate the fact that Dashers are able to take so many orders resulting in late deliveries. Not happy at all.
I HATE delivery places that make you tip the driver BEFORE the driver actually delivers the food. Like how do I know if their service sucked or if it was above and beyond if they’re not here yet
Took a long time 1/5
I have ordered several times before and it was great so I ordered tonight and it took 30 minutes or longer from the time that the dasher picked up the food and when I track my order they had sent the dasher the other way than I live and then the dasher had to pass the restaurant to get to my house so I want be ordering again going to try another service
The greatest thing to happen since sliced bread
Rewards needed 4/5
I order from doordash so much, this is legit where all my money goes. I would be nice if after a certain amount of orders you get reward with a discount or something.
Can’t log in 2/5
I was logged out of my account and it won’t let me back in!!
Horrible honestly. 1/5
I get I don’t live in a big city where there’s always regular drivers around. But when a site tells me 40 minutes. And I wait that without my food arriving, and decide to try to message my driver about it and see the area code. To discover that they’re trying to send me dashers from CALIFORNIA (I live in freaking Ohio. Literally on the other side of the country.) So no wonder my order didn’t arrive on time.
This in mind I decided to just cancel my order because clearly I’m not getting this order.
And it seems like basically as a punishment for canceling an order. They make you wait “5-7 days” for your refund to process. Unless you want to waste your time by getting your refund in door dash credits. Like? You guys are the ones who messed up??? Why do I have to wait to get MY money back due to YOUR inability to try to get me a local driver instead of one on the other side of the country. 🙄
I love this app 5/5
By Gage from Ohio.
I’ve always been nervous on trying food delivery apps. I’ve always thought my food would be cold or something wouldn’t be right. But dope dash has changed that for me. It’s so convenient and at the right price.
I had a order go to the wrong place and the driver drove 15mintes all the way back no questions asked and was very respectful very excellent app all I would say is keep add more pizza options lol
Inflated menu prices, and hidden fees. 1/5
By Dads Mini
This is my first time using Door Dash, was supposed to be free delivery, but checkout the taxes and fees charge, It was more than 3 times the amount of the tax itself, it included a fee equal to the delivery charge. The only thing that made it worth doing was finding additional discount codes online. Basically a pain in the neck. “8 piece meal” from KFC with FREE delivery, PLUS $5 off coupon code, and $5 tip came to $38.25. Some deal.
Don’t Deliver far a nuf 1/5
Cheaper that Waitr 5/5
By Txk not happy
Quick and easy
Bad UX 2/5
The app is too slow and does not offer anything original or special if compared to it’s competitors.
third time user 3/5
By arden lewis
I’ve used doordash three times and only one time it was good so shoutout to joe the other two times it took one an hour and 30 and the third time I didn’t get all of my meal
Driver aren’t doing there delivery properly
By Awesomeness 44567
Scarily convenient and not too expensive.
Free? NOT 1/5
We ordered KFC and was under the assumption it would be free delivery for the first time. The food was 28.00, delivery 0.00, tip 6.00, service fee 11.00!? I would have went out to pick up the food myself to save the cost of an unknown service fee. We will never use this service again. BTW KFC is 5 minutes from our home! Watch out new customers!
the delivery is fast & tbh im really an very inpatient person . Good VIBESSS
The worst delivery app ever 1/5
Do not use this app. They overcharge the customers, underpay the drivers and your order will be messed up probably 99% of the time.