Orders keep getting canceled for no reason 1/5
By iOS rocks!!!!
This app is very glitchy and your orders always for some reason keep getting canceled even when you have enough money ok your bank account. Fix this issue of that happening. This app will also claim your not logged in and try to log you out and say that your internet connection is not good
Best food delivery app I have! 5/5
It might just be the area I live in but this is the cheapest delivery app I have. It’s usually 3 to 4 dollars cheaper than any other!
Always late. Not worth the price. 1/5
I will no longer be using door dash after today. No matter how far an advanced I put in an order it comes at least 15 minutes after the time I set it to arrive. As someone with a 30 minute lunch that is a huge amount of time. Not worth paying $20 for one fast food meal (after tip, delivery, and taxes) and then not getting it delivered when I need it.
Can’t put in something that isnt on menu
Great service 4/5
By pinky flare
I absolutely love DoorDash. This app has saved me on many occasions when I were unable to come home and cook in time for my family. As a single mother, and app like DoorDash is an absolute necessity. The only thing is I wish there were more access to restaurants, I hope they add more as time goes on. Keep up the good work!
Won’t recognize my sign in info 1/5
Usually this app works great but today I’ve had nothing but problems! I cannot sign in. It froze on me three times. I reinstalled it and now it won’t recognize my password. It took me 50 mins to do ONE - ONE delivery. And customer support—-sweet but they do not understand how to trouble shoot. Had to call three times about that one order that took 50 mins.
Straight to the point 4/5
By H O V
Errors are rare
Gets the job done💪🏾
Bad service! 2/5
The app runs well without any glitches and has many restaurants to order from. My main problem is poor service from drivers that either forgot things from my order. Also they charge a lot for delivery fee. Compared to competitors that’s will not charge depending how far it is or barely charge you anything.
They up charge 50% 1/5
I ordered something from my favorite restaurant. Restaurant receipt said 8.95 before tax but DoorDash charged 13.95 before tax and fee.
Extra costs and inability to make special requests 2/5
I love the convenience of Door dash and understand that delivery fees and things are necessary, but I HATE that on top of this, they raise the cost of the prices of products at the store too. It’s not stated at all and is misleading. I end up paying nearly $15 in upcharges, fees and tips for something that actually costs $15.
On top of that, I can’t make special requests even though the restaurant’s app or actual location allows for it creating even more work for me to follow up and have it corrected after I order. Super frustrating and I’ve probably cancelled at least 20 orders because of this.
To expensive 3/5
Great food and great service!!!
Poor customer service 1/5
I’ve used this service now 4 times. The delivery times are terribly inaccurate. The delivery drivers apparently don’t understand how gps works. And on one particular order I had to cancel after waiting an hour and a half after the delivery driver contacted me that she just showed up to Burger King and was shocked that they wouldn’t remake the order. I have yet to receive a refund for that order. I will use this service a couple more times because I believe in giving extra chances...and I’m lazy. Pleas give me the chance to change this rating!!
Doubles up on delivery 1/5
I would not recommend door dash. They have begun doubling up on delivery’s after your food is picked up. This means extended wait time (anywhere from 1.5 - 2.5 hours) and soggy, cold food upon arrival. I’ve given door dash a few chances after this happened to me the first time and it continues to be a problem. I’ll be canceling my dash pass and won’t use them again.
Great service 5/5
Love sitting at home and not having to leave.. menus are easy to navigate and clear!
Customer service 1/5
I wrote a complaint about the service I received on 12/04/2019 from my dasher, after I made my complaint I received an email basically saying I complain too much, I say as a PAYING CONSUMER I have that right to complain, I am paying for a service and if I don’t get the service I am afforded that right to do so . It is not my fault that you as a service hire complete idiots that are rude disrespectful and inconsiderate and I know mistakes happen but these restaurants need to be held to standards on their service and food quality
Door dash 2/5
Door dash I have to say I am wholly unimpressed with your platform. Most restaurants with whom you are partnered are not offered accurately on the app. There will more often than not be an entire category missing from your version of their menu. Not to mention the fact that you guys charge as much or more than your competition. I will say that the delivery service isn’t too bad. But I am decidedly finished using your service. It is incredibly frustrating to try to order from a restaurant only to find that your delivery service only offers 75% of the menu. Tskkk tsk door dash. Get it together !
By Nikki Annette11
I love the places where I can get food but sadly no matter how many times I order my food there is always something wrong with it
By MISERABLE HAPPINESS
i fw this
Inability to contact Door Dash for problems 1/5
By Tazmanian Mama
Why does Door Dash (which is a great service I’m happy to pay for) make it impossible to communicate in any form immediately when an order is placed? I placed an order, the app said it didn’t go through two separate attempts but yet my credit was charged twice for the order?
Smallest bowl ever 1/5
Was ½ the size of when you go in person and items were missing.
It’s an okay app but 2/5
It’s ridiculous how they charge you 3 fees 1 delivery fee (understandable) service fee and then another small service fee made my meal come out to $40 ! When it’s was only 20$ bucks ! This is RIDICULES
Food delivery 3/5
Food isn’t always hot and we don’t have option to add to or ask for certain things
Very Poor Service 1/5
I have used Door Dash service in the past; and while I do not expect the food to be piping hot, it’s reasonable that pizza from less than 2 miles away should be warm. Not only did it arrive completely cold, Door Dash refused to credit me for the order, offering only $16 on a $40+ order. Buyers beware! Very disappointing experience and poor service recovery. I’ll take my business elsewhere.
Door Dash failure 1/5
By anthony fossen
I wanted to give Door Dash a try but learned my lesson quickly. My order came with missing food. I’ve used Uber Eats for years and never had a problem. Oh .... I want my money back !!!! Please!!!!
Had surgery and can’t drive 5/5
Wonderful service for someone who’s unable to leave the house due to surgery! Thank you!!
Poor Service From Merchants 1/5
After receiving an incomplete or incorrect order twice in a row, I am through with DoorDash. They are off my phone. I realize it was the restaurant that screwed up the order but the inability to feel listened to by DoorDash just compounds my frustration. It is also obvious that they have no control over the quality or accuracy of an order. If you have your heart set on a certain meal, watch out. Chances are huge that you won’t get what you ordered.
Love it!! 5/5
It’s everything it’s advertised👌🏼
Won’t work when I need them 1/5
So I’ve been trying to order a pizza for one hour. I’m probably switching to uber. I also pay a monthly fee with door dash. Customer service is awful.
Worst drivers ever!!! 1/5
By dumb asf!!
You guys need to upgrade on your drivers !! They are very unprofessional!!! And right after they pick up my food they go somewhere else like to another restaurant HELLOOOO I CAN SEE THEM IN THE MAP I CAN TRACK THEM WHERE THEY ARE AT !!!
By hungry, wont use again
Driver marked it delivered but never actually delivered it to me, then they send a new order through for me to replace that one and the restaurant cancels it. Now I have to wait 5 to 7 business days for my money back and still go out to spend more for food somewhere else. Won’t ever use again
This app do not tell me whats open around my area. I work nite shifts it would be nice to know what is all open around that time . How do I know if some one hasn’t opened my food on the way to me it could be a easy fix if you make the company tap or staples the bags please. .
Bad service 1/5
I ordered from Steak ‘n Shake today around like 10:30’ish n I’m just now getting my food and it’s cold... this is my second time ordering from DoorDash n my first experience wasn’t that good either.. if this happens ppl should be refunded half their money or sum cuz this is ridiculous n taxing like hella just to order sum n it takes forever to get to u.. really disappointed
Communication is not your strong 2/5
By Aaajssbskaix s z ksksbs s
At least this app is not as insulting as grubhub, who constantly confuses my address and never issues a refund... but in several occasions it shows incorrect open times for the restaurants at night and my orders get repeatedly cancelled... I literally tried to buy food from 2 different places more than half hour of the latest ordering limit time and both got cancelled because of Fawlty information in this app. Please fix this.
Bad business 1/5
I don’t often write reviews, but seemed compelled for DoorDash. I’ve used it on different occasions, rarely being good. On several occasions, my order never got fully processed, and I had to eventually cancel. I was still charged, and reimbursed at a much later time. Other occasions I did not receive the correct order, and once couldn’t even communicate with the delivery person to tell him what was incorrect. Moments like that are frustrating, but add incorrect charges, it’s just untrusted and unusable
Doesn’t work 1/5
By Jace Jr
Door dash is usually great but today I tried ordering for my starving family and I kept getting the message “oops” when I would try to order. I tried 5 different cards but nothing would work. Very disappointed I recommend literally anything besides door dash. What a joke.
USE UBER EATS INSTEAD! 1/5
I’ve noticed something... Doordash drivers will park at your home and wait til the timer runs out just to cancel and keep your food. This has happened to me several times. The worst. I’ve never had an issue with uber eats or postmates. Don’t waste your money with this company.
Do not use 1/5
Do not use this app my stuff never came I watched the dude drive around in town after he got my food and you can’t tell them they didn’t bring it to you and they won’t refund this app is garbage do not use
Needs option 4/5
It’s great. But no option to add additional condiments.
By alokijygevsn sgc
The fees will change when you change your order qnd that make no sense
Accepts Apple Pay- fast and easy! 5/5
It was fast the the driver was good!
By Hb user92646
They advertised free delivery and then charged 2.99
Good app for business that don’t have drivers 5/5
By jers appliance
Good service in Sioux Falls.
By bobington III
And terrible costumer service to boot! They were straight up lying to me, refusing to give me money back for a meal that never left the restaurant. Instant uninstall
Hidden fees 1/5
Recently added hidden fees lumped in with taxes.
Rates are distant from reality 1/5
By Nopes Mcgee
Delivery Fee : $3.99
Less than $10: $2.00
Service Fee: 10% (usually Over $1.00)
Lowest tip option: $2.00
Whatever the price of your order you can add roughly 10 dollars to it....they might as well include clown makeup with your food because only a complete fool would do this more than a few times in their life.
Messed up my order🤬🤬
By ari ho
u have NOT ENOUGH INDUAN FOOS AND I HATE YOU