Horrible timing and service 1/5
Don't use this app. Food delivery takes SO long and the service is horrible. Use another app like Uber eats. They are 100x better.
Gave up on this app a year or so ago when it went from good to unusable. Well, all the bugs were worked out and it’s great. Easy to use and the delivery fees reasonable. Well done!
Previous version didn’t work but the app seems to be all that it was meant to now so changing my rating
Was better before Bite Squad 1/5
I placed an order and over an hour later it still wasn’t sent. I could have gone there and backed and gotten the food for less not even to mention the $4 delivery fee and tip.
Bite Squad to the rescue! 5/5
So much better now that they have teamed up with Bite Squad! The options for delivery are amazing and the delivery area has expanded for my address.
Doesn’t Work 1/5
The app at first seems pretty legit. But after you checked out your food, your forced to give them a tip.
So doorstep delivery was taken over by bite squad. Now I do not get delivery in my city. Raleigh, NC - previously, they had 15+ choices! So sad.
The app is terrible 1/5
By Maddog MattD
I literally can never complete my order properly on the app. It's to the point where I have stopped using the service. It if that frustrating.
Doesn't work 1/5
It allows me to log in to my account, but it's time to order, more than half of the drop down menus for the items do not work.
Wow. Buuuugggy! Poor QA 1/5
I'm pretty sure this was built by Android oriented developers with very little experience with QA testing and IOS functionality design. For example, rolling menus are unusable and not even in the place they should be on the screen, tapping on feilds are hit and miss, can move past certain screens to even sign up. Basics man... If you're interested in QA testing, this is a great app for you.
New update is AWFUL 1/5
I can't stand the new update to the app. I won't use it again until they fix it. Makes it way more complicated
Can't use 1/5
I found their flyer at the hotel I'm staying at, so I assume they deliver here. But app says they don't service this area. Guess they don't want my money. 🤷🏻♂️
Literally the worst app on my phone 1/5
I can't even summarize all the bugs and problems with this app.
iPhone can't select menu. Terrible!
Terrible update 1/5
Latest update has ruined the app. It simply doesn't work anymore. Please fix!
Fix it already!! 1/5
By Lord Suarez
It's been at least 2 months since I haven't been able to order anything because I have to choose preparation but the button doesn't work so I can't add anything to my cart. It's a shame, they have good restaurants too, been having to use GrubHub which honestly is pretty good. Step your game up Doorstep.
Doesn't work 1/5
App doesn't even work since the latest update. Can't select drop down menu items. Pointless.
Awful App 1/5
This app has a lot of issues. It won't let you select anything. I don't know what they've done to it but it used to work well. I guess I'll be using GrubHub from now on
Fix the App 1/5
Too many bugs.
Bugs in latest update 1/5
Older versions of this app worked without bugs. The newest version does not. I have iPhone 7 with iOS 10.3.2 (latest version). Some menu items require me to "Select Preparation" with a drop down menu, but when I click on it nothing happens. Can't select a preparation and can't add the item without it, which means I can't order the item.
What good is the app if I can't order the items I want?
Also, the last time I ordered from them I didn't get one of the items I ordered, and I was missing a side from one of the entrees I ordered. Basically $10 down the drain.
Buggy update 1/5
I'm not one to write reviews but this new update is completely terrible. It's made the app not even usable. You can't pick quantities or sizes, loading times take forever, the back button is only at the very top of the page. Use to use this often but it's not even worth the effort now.
Bite squad ruined this app 1/5
I've never had issues with this app before and it used to be great. Now that bite squad has acquired doorstep it doesn't work at all. Thanks for ruining something good.
By K. Mecholyan
The app won't even let me put in an address. This is horrible.
Affordable and accurate 5/5
By Nancy Dx
I read over the negative reviews, and I have not faced any of the issues mentioned. This app is great. Straight forward - time, tip, charges are always precise. This app also lists restaurants in order (opened restaurants at top, closed at bottom with indication of so) not many restaurant options are available, I am assuming that the list is still growing, but well worth it. Options to choose diff foods and categories are available. Sometimes I request delivery be left at the door, and they do so. I highly recommend this app.
Will not use again in Tallahassee, FL 1/5
By Unhappy and thirsty
Horrible experience. Do NOT use this service.
Waiting Game 1/5
By Doorstep Delivery Drama
Okay, so out of pure aggravation I am writing this review for a third time because I keep getting kicked out.
Things to know about my experience:
- I waited over an hour to get my food.
- the place I ordered from is ten minutes from where I live
-customer service is terrible.
Save yourself the trouble, and get your food yourself :)
Too many issues 1/5
Every time I go into the app I have to sign back in, and it won't remember your info like most other apps. I don't remember my password for DD, I don't use it enough to be one of the million passwords I use that I would actually remember. And once I'm finally in, it has too many problems. Sometimes I'll have a full cart and it will suddenly kick me back to the main screen, and I'll have to reorder everything all over again. I'm just done with this junk.
App didn't work, period.
Unnecessarily expensive 2/5
On the one hand the app works and in a location where shockingly no one delivers, but it's ridiculous when you have a delivery fee and a processing fee, plus you are forced to tip as a percentage of your order. If I hadn't been deathly ill and desperate it wouldn't be worth it.
Invalid Zip - STILL?! 1/5
It's ridiculous that the app doesn't work but I can use the website. What's the purpose of the app then? 😒 All of these updates, and my Knoxville zip code is still invalid.
Come on, now. Y'all have GOT to do better.
Terrible experience 1/5
By G Bee Me Te He He
Absolute garbage company. Scheduled my delivery 4 hours in advance and it was 2.5 hours late. The upcharge is only reasonable if they can deliver within a certain window, or close to it. I have called and emailed over 10 times and a manager has never gotten back with me. Use this if you want to waste your money on cold food delivered late. Deserves negative stars.
We paid almost double for our food than what the restaurant charged. And a processing fee. AND a delivery fee!!
When we called about the charges we were told there is a standard up charge agreement. The Restaurant said they have no agreement and that we were scammed.
Terrible app 2/5
once long ago I was able to successfully place an order from Chili's. Now if I want to order from this app it has to be that same order of chicken crispers...getting sick of the chicken. The drop down menus never work. I can see choices but can't click any of them . If I'm lucky I can write in the box instead but that only work in the credit card fields so usually I just go to previous orders and select my one past order that worked. Keep hoping when updates come out its fixed but it never is. That being said I've never had an issue with the delivery service itself
Really Bad! Stay Away!! 0 stars! 1/5
Order was 2 1/2 hours late! Manager named Margie (In Orlando) was not helpful at all. When we placed the complaint, MARGIE only offered a $5 discount for being late and was not empathetic whatsoever. In fact, she seemed very defensive and did not make much effort to apologize. The purpose of ordering food and utilizing this awful service was to cater a big lunch for some important business partners from out of town and the order was placed well in advance. Bad service. I will never support this biz ever again.
Restaurants are Gone 1/5
The app update removed all the restaurants and now only shows "New App!" Announcement. Sad because we were excited to use the app tonight.
Still broken unfortunately 1/5
Pull down menus still don't work on iOS which more or less renders the app useless.
Convenient but long wait times.. 3/5
App is fine to use, food is usually correct, but queso came upside down and wait time is always over an hour. Food is always cold too. UberEATS- 30 minutes or less!
Needs fixing 1/5
I want to be able to use the app, but when entering the address, the drop down menu that asks what type of building/residence won't let you select anything.....so you can't use it
A buggy mess, any kind of dropdown/scrolling menu shoves itself into the upper left of the screen and becomes unresponsive
Hope you're not hungry 1/5
The app is fine, but the delivery time is horrible. The first time we ordered, it took two hours for delivery. We thought maybe they were just having a bad night, so we gave them a second chance. It's been an hour and a half and we are still waiting. They will not get a third chance. Deleting the app now.
Worst app ever 1/5
I placed an order tonight and was emailed that our food would be arriving in an hour and 10 minutes. An hour and 25 minutes later (our food should have already arrived), I received a call from the rudest representative ever who told me he's sorry but they're too busy to place our order tonight and I'm out of luck. What a joke. Don't use this service. Doorstep Deliver is wayyyy better. Check them out instead!
Worst delivery experience 1/5
When I received my order, it wasn't made correctly. I called Doorstep to get it replaced, and they told me they would have it remade right away. Ten minutes later, they called back asking for the food back. When I told them I had thrown it away, Justin of Doorstep Delivery of Gainesville, Florida told me I was crazy and called me a liar. It's a health violation to return food - not to mention when I called the restaurant, they told me they would never ask for food back. The restaurant replaced the food, but I had to pick it up. It's a scam.
Don't services me 1/5
You don't service my area.
Broken App 1/5
I wonder if anyone tested this before they rolled it out? The order of events is awkward - why can I go through the process of placing an order only to have to log in to add to Cart then have to redo the order? None of the pulldown selection menus work on iOS. Errors out when you submit the order. I don't really love Doorstep but it's my only option - they sure do make it difficult to give them money.
Makes Grub Hub look Pitiful 5/5
I am so happy! I have more options, MANY more! My order was delivered quickly, my driver was delightful. Can't wait to try more new restaurants compared to the limited few I had through Grub Hub! Thank you!
Good delivery service 5/5
By Not Preston Krantz
idk what all the bad reviews r about. This delivery service is tha bomb!
Wasted 45minutes 1/5
Unfortunately I saw this app appear on Google, downloaded it and then attempted to place an order, after selecting a restaurant picking my food entering my payment information I then got an error code, so I redid everything again same error, third times the charm I said! I selected a different restaurant used a different card and low and behold I still received an error, so I called in to speak to someone being prompted that it will cost an extra 2 dollars to converse with someone(which is insane) he tells me that one of the restaurants I was trying to select is no longer in business(even though it shows as so on the app). Reasonable as I may be I decide to try yet another place. Nothing worked. Done with it. Waste of time. I ordered dominoes.
Very poor app. They charge a fee to speak to someone to handle the order placement that their app doesn't.
Poor grub hub copycat 1/5
This company is run by a guy named Scott his buddy Todd takes the orders from you 30-45 min before a restaurant is closed , then calls back almost an hour later saying sorry I just put in your order and they won't take it ... Well they are now closed , but they will go ahead and Bill you . Poorly run unprofessional . Grub hub is super reliable and professional .
Amazing and very reliable! 5/5
I can always count on a great dinner!