Needs a notification system 4/5
I think this app would be better if there was some way to be notified when the bus is heading towards the stop where you wish to be picked up. What would be ideal is the ability to pin a location so you would then be notified when the bus passes the designated pin. It is frustrating to have to constantly watch the map to know when to start heading towards the pickup location. Otherwise, I think the app is very useful.
Not accurate 1/5
I waited an hour because it kept saying 30 min. It never updated the shuttle was arriving even after I boarded the shuttle.
Not satisfied 2/5
When a coworker introduced this app to me I was thrilled! I can see where the bus was and get an idea. The past two weeks I’ve been unable to locate my bus. It won’t show certain busses that had before . Also doesn’t show them at designated stops. It’s really unfortunate I went through the process of doing the app said it up etc. and I thought it would be very beneficial to have it due to standing outside for long periods of time waiting for the bus when it hasn’t showed up in time. All the find out now this was a waste of my time. I’m going to call the local BC transit and talk to them but if this is a glitch in the app I would like double map to be held responsible and find a solution to this problem.not happy please fix or I will let all my coworkers and other that ride the bus to as well write a bad review and discard this app.
Twice the tap?! 3/5
By Hardcore Notetaker
On my Android, whenever you tap the spot it would show you how many more minutes before the bus will arrive but on iOS you have to tap the stop and then tap the name of the stop just to view the arrival time of the bus. Please make make it easier. Let us users, tap the selected bus stop and then show the arrival time of the bus. It should be easy!!??? How can you do that for Android but not for iOS!
For the Technically Minded 3/5
This app works well when the bus driver remembers to turn it on. Otherwise you are standing at the cold bus stop wondering when the bus will come.
I literally can never see my bus it disappears off the map al the time and my bus system is awful
Helpful but glitchy 1/5
By Not_a 12 year old_
Really great idea, not fully implemented. This app is normally super helpful, but is not always accurate which is unfortunate. I don't know if it's a problem with the app or the buses or what, but sometimes the times or the buses themselves are nowhere close to what is actually happening,
By julian mihilic
Does not track any buses
Apartment bus 5/5
Great for my apartment bus
Good app 5/5
Good app ! Very accurate
Not accurate 1/5
I missed the bus twice already today due to the timing being not on “Time”
Slow & unresponsive 1/5
Slow and unresponsive at times
Use it daily 4/5
I use it daily to check the bus schedule to campus and back home, it’s super helpful when determining whether I should wait for the next bus or just keep walking to be on time to class. Usually fairly accurate, I’ve had little to no problems with the app itself or interacting with it.
Great great great
Never miss the bus again 5/5
By The original Cecilialibra
The only thing that would make this app better is if you could have it ping you when your boss is turning a certain corner or getting to a certain spot. The only negative thing I can say it’s not about the app it’s self. It just works better when the bus drivers remember to put on their GPS!
Awesome app 4/5
This is a fantastic app! No longer do you need to worry about missing the bus. You can see exactly where it is in the map. Living in a cold weather area, this is a fantastic feature. I will say that if the bus is not showing it does cause a little anxiety, but those times are minimal. I would highly recommend and often do!
I don’t see all the buses 2/5
Don’t match with some buses. All the time needs to zoom
Gets me to work on time 5/5
This is a wonderful app that helps me every day. Especially living in a coldest climate where standing at the bus stop in mid-winter is not a fun thing. The app is stable and accurate. Only drawback is when driver forgets to set the route
The lag in the app and crashes is unbelievable. Please fix it
Screen zooms out annoying 2/5
When I’m in the app. And I zoom in it automatically zooms out after a time to the entire map. This is frustrating.
The bus tracking gets stuck or simply doesn’t show the bus. I give it two stars because I want it to work and I’ve seen it work on occasion but it’s not something you can depend on.
Also, the preferences are not very flexible and I end up seeing routes I don’t care about even though I never selected them and actively switched them off.
Bus tracker is so inaccurate that it’s useless 1/5
If it worked, the hope would be great, but the bus is on the map are at least five or 10 minutes behind and updating their actual location. Obviously worthless
Not responsive enough 3/5
This app is not bad when compare to transloc which is really good. Sometimes the reaponse is very bad and the most annoying thing is the zoom out function which happens automatically when i zoom in and see the shuttle... i have to zoom in many times just to look at the real time position
Best thing for the City of Billings Met Transit.
Fast app 5/5
Zoom issues 3/5
Displays accurate bus info but often keeps zooming me out of the view I’m in
Not Accurate 1/5
The routes are never accurate with the times. They don’t take into account breaks, or show you where you are located on the map.
Terrible app 1/5
Slow, glitchy, drains battery like no tomorrow. Wish yale would switch back to transloc.
Always easy to see where the bus is.
Monroe Transit 5/5
By Ms. Gleaux
This app is a wonderful help in locating the correct routes needed, and the current location of the bus for that specific route. Extremely helpful in planning your day and still getting to the right place at the right time!
Not Dependable 2/5
For Ann Arbor, Michigan, this app consistently displays buses that are out of service without mentioning that fact, leading myself and others to depend on a bus that was never going to pick us up. Additionally, it displays seemingly random times for when buses will be at stops that jump around significantly without warning. Over all, while it's useful to use this app to find out what routes are running, it is not reliable.
App does match the schedule. What the app shows as the next time of arrival does not match. The physical location of the buses no longer show. I sent feedback after business hours on 9/12/18. Next morning they asked for pictures, which I immediately provided. Have heard not a word since. Have tried deleting the app and reinstalling - nope. Reached out to follow up late 9/17 to see if they were able to make any diagnosis. No response.
This app is used bY Yale for their shuttle system. It’s rarely accurate. Buses pop out of nowhere. You never really have a sense of what is about to arrive at a stop or when you should plan to start waiting.
Not accurate on Saturday 3/5
This is very useful on weekdays - but the Saturday schedule was 20 minutes off. Almost missed my bus and would have had to wait an hour for the next one.
Mini UX audit 4/5
By Noble Archon
Rather than merely griping — and for the record your app is pretty solid — I thought I'd provide some helpful feedback that you can incorporate into future sprints. Here are some suggested hotfix tickets for your backlog:
IT'S ALL ABOUT ME. Map should default auto refresh to my GPS location, not the business address of the transit operator (which is what I assume it's doing).
GIVE ME THE RIGHT CONTEXT. And when auto centering on the user's GPS location, auto zooming in all the way makes no sense - set your auto zoom to somewhere in the middle of the scale, or better yet have the app be smart enough to auto zoom to a level where both the user and the bus(es) are visible on screen then let the user control things from there. If a user has already selected their preferred route(s), then this should be the default experience for the map viewstate.
With all UX wayfinding (but especially maps) you want to do everything possible to avoid the user feeling lost or disoriented.
Written as a user/job story: "AS a transit rider, WHEN waiting for my bus, I WANT TO immediately see where my bus is relative to my location on the map, SO I CAN confidently determine how far away the bus is".
USER DRIVEN PERMANENCE. The app should respect the user's last defined state in the route selection list. I suspect that 95+% of your users care about 3 or fewer routes (and those rarely change) so it is of no value to auto-show new/updated routes (if that is what's happening, again assumptive based on my personal experience of opening the app and surprise 7 new routes that I don't care about are visible). Keep them off by default if the user has not explicitly turned them on, and let the user control this.
FUTURE FEATURE: it's a relatively straightforward calculation to determine ETA - showing that relative to user GPS location would add value to the data story you're telling.
Hope this helps.
Downloading the app doesn't help terrible bus service 1/5
By 4th year grad student
Many busses on campus don't show up on the app. Drivers nor customer service carewhen you report it. Also - the driver's don't follow citibus spacing rules or timelines (they WILL stop running early with NO warning) - even when they show up on the map, all you will see is clumps of busses no where near where they should be based on the schedule. Myself and others have complained directly to TTU and citibus - neither made any notable improvements. Just park in tech terrace and walk.
The timing function simply doesn’t work properly. Updates change at a moment’s notice, so it’s pretty much useless.
Has all the necessary features. Elegantly designed.
MSU SMART Bus 4/5
The app is really nice to be able to tell when the bus will be here/where it’s at.
This app never works for West Chester university. I only gave it a 1 star because I couldn’t get it a 0
Please fix the bug of cannot display buses 5/5
Location: West Lafayette
Problem: unable to see the bus’s real location and the exact position of each stop, besides, some bus lines disappear from the route list
Seriously this thing isn’t accurate at all. They have given me no indication as to when the bus is coming. It has said 1-3 minutes for the past half an hour. Garbage app.
Needs an update! 3/5
This app gets me all the basics. But it’s missing so much more. It lags in updating the location of the bus! It would be highly useful to give an ETA of the incoming bus or even anticipated times period!
Awesome app 5/5
Very helpful to track and plan shuttle
By Snapchat wont care but...
Bus never shows up on the app. It’s either it doesn’t work or the buses never have the tracker on. Either way it’s useless
OK at best 2/5
I use DoubleMap with Lafayette IN CityBus. It works OK. Things that need to be improved include: saving favorite stops between uses, not resetting the map every time you view a stop. These two things make the app annoying to use.
Great App - College Student 5/5
By Nursing Student_2018
I have used this app religiously to travel across my college campus.
Works Great, Accuracy OK 4/5
The application is easy to use and works great for tracking private Northwestern & Lurie Children’s shuttles. Only issue preventing this app from getting 5 stars is the location accuracy which is typically off by 1-2 blocks. This is a bit less than I would expect with a modern GPS system. App sill works more than good enough for me even with the accuracy limitations. Thanks.
Does not show all routes with stops... 3/5
Love the concept but wish it showed all the routes with stops and had updated notifications if a bus was going to be late as they often are.