Trash Customer Support 1/5
They closed my account for “inaccurate banking information”. I tried to make a deposit and my money wasn’t showing up on my DK profile. They locked my entire account, wouldn’t let me to speak to anyone about the issue, and I never heard from the customer support email. I probly emailed them 12 times. I ended up losing about $3,000 because DK locked my account for 5 months. I will NEVER use this app and I will always tell people to switch to Fan Duel.
Great for Beginners 5/5
I Started playing For fun and you can really get some good money in the beginning it’s mostly there money if you not like me and spend all your winnings.😂 Most apps are not customer friendly that’s the best part about Dk!!!
Would give 0 stars 1/5
Horrible customer service. I’ve sent 8 messages in 24 hours & the problem is still not fixed. They won’t compensate me or fix it. Unreal
Extremely easy to use
Customer service is a joke 1/5
By got violated
My account got banned because they couldn’t verify my identity. When I verified it and thought it was fine which took a whole night. My account got banned again. And I don’t know why. I can’t access the support page because it says my account is invalid when I email I get no response other than a bot telling me it’s frustrating that this is happening to me.
Best ever 5/5
Omg this is the best I won 300 dollars
They will screw you 1/5
They will intentionally put a player on the list to be drafted that isn’t even playing it’s stealing money and if I had enough for attorney I would sue this company for millions cause they are screwing millions . On god !
Horrible company 1/5
A bunch of crooks who take your money
Nonexistent customer support 1/5
Absolutely nonexistent customer support. If you ever have an issue with your account, you may as well just cancel it. because no one will ever get back with you.
After a week I finally got a generic "We are working on it, we will get back with you as soon as possible"response. After two weeks I finally canceled my account.
Great fun 5/5
Love DraftKings they are always giving stuff away very fair
Decent product, terrible support 1/5
Title says it all. Decent app and product but terrible customer experience. Better hope you don’t have issues where you need to support help. Bunch of neck beard teenagers with no experience or accountability. You can expect careless generic email responses if at all. Phone support is limited at best and live chat is rarely available. 25bill. company but support not worth a dime. Also won’t even let you change a username ever so choose wisely.. Shame as it really brings product value down.
Runs really slow now 2/5
I don’t know what happened but with the most recent redesign I can barely get the app to run. It was always such a phenomenal UI previously, hope y’all figure out these bugs!
Best ball 4/5
I like DK and have used it for years but underdog has y’all by a mile when it comes to bestball. I want to see my % rostered
Jump through hoops 1/5
App works fine. Great betting app, but they get one star for making me jump through hoops to withdraw my earnings. Eat a bag of nails you old gutless farts. If I can deposit money through my card or bank account, then make it just as easy to withdraw money into my card or bank account. It’s 2021; no one wants to get a check mailed to their house or sign up for PayPal if they’ve never used it before. Bite me.
1 thing that needs fixing 2/5
By Stick fries
Remove players that ARE NOT! In the set/game. I lost 6th place because a player that I thought was playing was benched.
Great app 5/5
Really enjoy using this app
Customer services not good 1/5
I used to love this app but recently I made another account and that is against the rules so they closed it and linked my email to the account I made over 5 years ago and haven’t used in over 3 and closed the one I recently opened that has $43.25 on it that is being mailed to me by check. So one star is all this app deserves. Going to take my money to fanduel.
Awful interface and misleading ads 1/5
By musi lover 69
Ads make it sound like standard sports betting but you can only do that stupid fantasy league crap. If you want to bet on sports don’t even try it. If you want to bet on fantasy you will want to use underdog. Avoid draft kings at all costs.
Why did you change the name of the app? Stupid 1/5
Now people will only think it’s for football , talk about a freaking AWFUL marketing and business decision LOL
Trash customer service 1/5
They’ll never get back to you, just send you to a stupid FAQ. Contact your state gambling commission/attorney general’s office if you want a response.
Awful service and sign up bonuses are incorrect 1/5
Customer service is awful, worst I have ever dealt with. For sign up bonuses for a new customer they don’t show the terms until you sign up and the terms are ridiculous. WOULD NOT RECOMMEND
Draftkings the American way!!!!! 5/5
By K Bob G
Man I love Draftkings. First to do MMA and since then I’ve never looked back. Got stock in it too. Thank you guys for bringing DFS and a Sportsbook to users fingertips. Unfortunately I can’t use the Sportsbook while at home in California but when I can I will. Keep doing the good work y’all are doing for sports fans around the world.
NFT Marketplace is a total scam. 1/5
By The Mike-C
They advertise that it “randomly” assigns your place in line.. I’m in the waiting room 30 min before go time every time, strong and dedicated connection, and yet the BEST place I’ve been “randomly” positioned after half a dozen drops is 15,200 something, aka ZERO chance of pirchasing an NFT. Feels extremely rigged.. it seems like some “users” just keep getting in, drop after drop, while almost everyone else can’t even make it in once.. let me take a wild guess, the claims are false and what ACTUALLY happens is- it “randomly” selects DraftKings high rollers/VIP’s/and big investors.. smdh!
Developer who responded- Did you even read my comment??? Clearly I know how to get into a room, what I’m accusing is- It doesn’t matter because my “random” spot isn’t random! It’s outside of any chance to buy an NFT every time. Meanwhile, you have users that KEEP getting in drop after drop! That’s bogus and rigged and I’m going to prove it! Thanks, for nothing.
Horrible experience so far 1/5
Within days of uploading funds, draft kings locked my account for “suspicious behavior”. They would not explain it for multiple emails and only would allow me to access my funds if I uploaded drivers license and proof of residency. Seems like a blatant user data harvesting technique to me. On top of that, their atrocious platform often freezes during use. The last time it happened left me with 5 entries for a contest rather than the 1 I intended. I would definitely recommend taking your money elsewhere
Please fix the notifications 3/5
OMG. I understand you want to let a player know it’s there turn to pick. The problem is I can do an entire draft of a 12 round and then I get messed with 30 or more reminders after the draft is done and it happens on every single drive I get draft overdraft overdraft I get notifications every single time way after the draft is done English is not my language first please forgive my understanding
What a stupid waste of time 1/5
Gambling is for poor people.
Stupid app with no customer support. Hard to put money in and dang near impossible to get your money out and customer support, yeah right. There idea of that is send an email to them and wait 3 months for them to get back to you. terrible app would not recommend to anyone
Sept 2021 update 1/5
Ok that you update it, but why can’t you leave the order of the settings the same?
That difficult to leave ‘live’ on the left side of home and ‘upcoming ‘ on the right?? You really had to switch it??
Closed accounts robbed customer funds! 1/5
Draft Kings locked me out of my account and robbed my funds! I had $40 in balance. They are saying that someone opened an account under my name and that I can’t no longer use it. They took my funds and logged me out. No customer service no response!!
Create a contest does not work 4/5
I have tried creating a MMA contest on my iPhone 11 and iPad mini, and it hangs at the spot I would search for a friend. Please fix!
I entered a contest and auto-drafted a pick. They said I’m ineligible for prizes and kept the entry fee! So if my team wins they pocket everything on top of the crazy amount of juice they’re already taking. Scam!
Nft bust 2/5
Dk has done a horrid job in marketing and promoting their newest venture
No ads no explanations no marketing at all nothing!
You email your current customers
That will drive new business
Great app !!! Great service 5/5
By run !!!
Easy to play and when I have a question customer service gets back to me in a timely manner
Always fun and always a good way to do something fun with friends
It’s so much fun and it’s competitive 5/5
By Lefty 2.0
Awesome the best
Win some money! 5/5
You can win money if you know what you’re doing. It’s just fun and pure entertainment! I love making lineups that win it all!
The best 5/5
My favorite site to play nfl dfs! Big or small contests, plus great gpps or cash games. I also think ppr is the best scoring format.
The best in the Biz 5/5
Best sports betting app and fantasy sports in the business
Love draft kings, gambling from home. I wish it didn’t change the 25 dollar millimaker, that was stupid but I like how it gives you rewards the more you spend
It’s amazing 5/5
So much fun. Gets you info you need to help you succeed. Couldn’t ask for more
Better option everywhere else. 1/5
The site is dishonest with advertisements. To deal with someone in consumer service is a joke. Will take days for a response. And half the time it’s a condescending response that doesn’t answer any of previous questions. Barstools and fanduel are much better options
I’ve been playing DraftKings for about 5 years now , haven’t won big before .. most I’ve won at once was $85 . I recommend playing the contest where there’s not as much people. The more lineups you play the better chance you have to win .
#1 Sports Betting App 5/5
Easily the best user interface of the sports betting apps that I’ve used!
Lots of great promos 5/5
The daily promotions are great and keep me playing!!
4 week withdrawal 1/5
Be very careful with DraftKings promotions… terms and conditions are far different than the advertised incentives. Deposited $1,000 via ACH transfer before realizing this and requested a withdrawal. My account was immediately locked and my withdrawal was denied. After much haggling, I was notified the only option for withdrawal would be a check sent out in 2-3 weeks.
Great Site! 5/5
I have been using DraftKings for a few years now and it has been an absolute great experience! I love how they’re up to date and constantly making improvements. 10/10 recommend!
Dan Lebatard show sent me here 5/5
Love the app, just need daily wagering in Maryland
Best DFS 5/5
From the scoring to the customer service DraftKings provides the best service
BEST SPORTSBOOK APP 5/5
Download this one!