Worked fine for a while 1/5
Worked fine for a month now it is broke. Hope there is another way to find the compliance info...
The latest update to 2.2.4 broke something. 1/5
By Dammit Nickname
Since the latest update to 2.2.4(105), the app does not pick up the previous nights data. The app does show new data being downloaded, assumably for the previous night, but it does not display on screen.
Everything worked fine until this particular update.
Data scrambled 1/5
This app is now next to useless. It consistently displays 0 data for the most recent night (so that, for example, when I open the app on Friday morning and it syncs with the machine, it shows 0 data for Thursday night, with Wednesday night data appearing for the first time after having shown 0 data on Thursday morning).
Additionally, the app will show inaccurate data. For example, it will show 100% mask fit with 0 leaks when I KNOW there have been extensive and significant leaks during the night (based on my own observations as well as my spouse’s).
Was great 2/5
I give two stars only because the previous version worked. Latest update DOES NOT work. Please fix it or roll back to previous version
Bad Update 1/5
By Mr. Foos, 1st
Same as everyone else, since the update it says that new data is found and uploaded through Bluetooth, but it does not display any data. Please fix this.
App Unreliable 1/5
I have been using a Dreamstation CPAP for over a year. This app has worked most of the time but infrequently would not sync with Bluetooth. Data would be missing like I did not use the machine the previous night ... WRONG. Now, with the 5/27/20 app update, it will NOT sync again. My data has been fluctuating over the past year and not explainable by my respiratory specialist. Not sure that Philips is the best manufacturer at this point???
Update crap! 1/5
Since the latest update, I cannot get to any data. I have un-installed and re-installed multiple times. Every time Phillips does an update this crap happens!
No data since the app update 1/5
I am syncing to the machine but no data is being uploaded. Please fix!!!
By John Baum
Data doesn’t display correctly as of a few days ago. Most recent update did not help if anything made it worse.
Update is TERRIBLE 1/5
Latest update is terrible. Have to wait 24 hours to see current sleep data. DO NOT UPDATE if a current user.
This is my 3rd attempt at logging a review—first two didn’t make it. Guess negative reviews aren’t wanted...
What? Update to brake it? 1/5
Since last update a couple of days ago, app stopped syncing and no data is loaded anymore.
Was that the intention?
Not sure why a company like like Philips release an update without testing it.
No data 1/5
Hang worked on two days even though data on machine. I hear this is a normal occurrence with this app
Was fantastic 3/5
Really loved this app and how it broke down each night but since this last update a few days ago the BT synch is horrible. It doesn’t stay connected anymore no data sync and constantly having to re-pair and delete and reinstall the app daily.
Data is gone 2/5
New update wiped out the last 4 days of data to include data from the SIM card. Fix it please.
Stopped working after update! 4/5
Ever since the update the other day, I can no longer see my new data! I have troubleshooted everything I can, but it does not connect to my app anymore!
APP Failure 2/5
After yesterday’s update, no new data shown even though app shows download progress. Data from previous download is shown. Is connected by Bluetooth.
No longer working as of last update 2/5
As of yesterday's update, the app is no longer showing new data. I used the DreamStation last night, but the app does not see any new data. Hopefully the developers are aware.
No sleep data showing in app 1/5
Everything is connected. I’ve performed a reset of the modem, I’ve deleted app and reinstalled and paired Bluetooth. And app states that “new data has been found” and it’s retrieving it. Yet, no data shows on the app.
What did you do???!!! 1/5
Today is May 28,2020, my third day with not being able to receive any of my daily results even though I always use my CPAP. I deleted the app, reinstalled it, paired the Bluetooth, and let my results download - and STILL no results for the last 2 nights. Obviously your latest update broke something in this otherwise outstanding app.
Please fix it soon!!!
Doesn't always show my data 2/5
The last two days the app connects just fine but doesn't show any data in the morning for the previous night. This is the third time it happened. The other two times the data showed up later. I just updated the app today 5/28/2020 and the data still won't come through. I did enjoy looking at the info & comparing stats with a friend who started using a CPAP right after I started; I think the buddy system helped us get more comfortable with our devices. I just wish the app worked more reliably.
This version is not ready for prime time.
Stats are delayed by a day where previously stats were immediately available. Frustrating.
Tells me my best usage in the last 7 days was January 10th.
Needs to be fixed, please.
What ever you guys did to the app screwed it up. 2/5
The app worked great for weeks now after your update the app doesn’t show any new data . Disappointed. Fix it .
2nd day in a row even after “update” 1/5
By Farmers market351
App not receiving new data
Degradation of Timeliness 3/5
As of the last two days there has been a 36 hour delay to obtain the results of your latest sleep information. Until two days ago you could see immediately in the morning what you’re a AHI score and other parameters were. Now a patient must wait two days. The immediate feedback has been lost.
Bluetooth Gliches 3/5
This app is an excellent idea and very useful. The resources are great. The one and only thing preventing me from giving this a 5-star rating is the repeated failure of the Bluetooth updates to my iPad. Sometimes it takes a day or two for the data to show up on the iPad even though the data is clearly on the DreamStation. I refresh and attempt to update many times each morning. Sometimes the data shows up after a couple of attempts; other times it is delay for up to 48 hours. Makes no sense at all.
Update: The recent update failed to fix the problem with missing data. I have verified with my provider that the data IS in the machine on the SD card; but frequently fails to download to this app. The problem is random. Sometimes the data arrives after a few days, sometimes never at all. I will say that data arrives better than 90% of the time; but this problem makes the reports out of the app useless. Very disappointing...
Update regarding update 5/27/20:
The app was working perfectly until the most recent update. Once again data fails to import into the app—though it is clearly in the machine itself. Please don’t release updates that don’t work. I’ll be waiting once again for another update.
Loved it until... 3/5
It worked great for the first few months then it quit recording anything. I’m frustrated because without this data, my insurance won’t cover the cost of my cpap.
Needs improvements 4/5
By Mikey T Ward
App needs to be able to interfrate with the Apple health app. This way data can be made avalible to my health provider as well as myself so I can be able to get good recommendations as well as have a more complete picture of my overall health. Also add a tool in the app we’re my equipment provider knows when I change filters, need replacement houses or mask parts this way they can place a order and have it sent out to me and have a way we’re I can be notified when they processed the order, when it was sent out and when to expect delivery. This would be very useful if this can be done sometime soon.
Frustrated with App 1/5
By Long Time Member 2
New data is being transferred yet results are not displayed. Several people have been having this same issue, yet support staff seem to be ignoring everyone’s problem. Poor service in addressing customer/client concerns.
Quit Accepting Data 1/5
After less than a week DreamMapper is saying no new data. No easy to find support to correct problem.
User Account Setup Needs Improvement / Bugfix 2/5
The design phase for human factors missed a flaw that can delay, and therefore deter users from establishing an account. This is an APP designed for smart phones. Users often switch between a password keeper or other apps where usernames and passwords are either typed out or saved to paste into the login / account setup screens.
When setting up a new account, the app resets and dumps all previously entered info when switching between an app to copy and paste information into the setup screen. Users of apart phones don’t want to make a hard copy of passwords and other info when it is already on the smartphone. I hope this results in a bug fix as it has kept me from setting up a user account and will have to wait until I think again to do it and have the time and desire to register.
Apple Health Kit Integration 5/5
Can the data from my sleep sessions be used in Apple Health app?
Thank you for the product overall. The machine literally saves my life every night.
It could do more 2/5
App doesnt autorotate
Itbwould be nice to have more data available. Time series data in particular
App has periodic glitches 1/5
This has happened several times now. Tried to connect and it errors out saying it cannot connect. Then after a day or two or 3 it finally connects and shows the days it was unable to connect as the DREAMSTATION WAS NOT USED! Which is totally incorrect since I use my machine 7-8 hours a night. Is this same data being transmitted to my provider? If it is my medical insurance can deny payment. FIX THIS ISSUE ASAP, Wish I could give 0 stars!
By KW from Kansas
Knowing the stats from each night is very helpful. Would love to see an average line for each week. Every now and then I have to reboot the chap to get the Bluetooth to pair with my iPhone. Otherwise would give it 5 stars.
Informative App 5/5
It is a great app to see your progress on a daily basis. The tutorials and help section are very informative to better understand how to track your progress.
Since I’ve been using it I get great sleep
Can’t register 1/5
After an hour of trying to register on the app and desktop I finally gave up!! Ridiculous!!
“Something went wrong” 1/5
By Padre Phillistine
This is the message I’ve gotten for 3 days trying to create an account. It’s not user error either. So until it’s fixed give it a pass.
Have a hard time breathing
Frustrating app 2/5
When the app works, it is fine. The problem is that a lot of the time the app messes up and you lose your streaks/goals through no fault of my own. Their system must crash. I have used my cpap machine every night (NEVER missing a night) for over 4 years but as of today, my app says my streak stands at 4 days when it should be between 1095 and 1460. Will this matter to most people? Maybe/probably not but it matters to me because I like to see how long I can keep a streak going. It’s just real frustrating. Just don’t expect this app to work well consistently and for your goals to ever be met unless it’s short term goals.
Great app 5/5
Great app and machine. Keeps me currant with my therapy
Great tracker 5/5
It tracks how many hours you had your mask on. Not necessarily how many hours you sleep. It gives you mask fit percentages & AHI percentages. I like to keep a close eye on my health. And this is a great tool to do it with. Also proof for your Doctor or insurance company that you are using your machine every night.
Just ok 3/5
Bluetooth connection is hit and miss. Sometimes it connects other times I need to delete and pair again. It’s easier than reading the CPAP screen but could be better.
I would like to see all of the data including the breathing rate which would be helpful to indicate coronavirus just in case I should ever become infected.
Can’t register 1/5
Keep getting a “something went wrong” message when trying to register to make an account. App is worthless if I can’t set up an account! Fix this please!
Won’t let me set up WiFi 1/5
By sleeping slow
Gives me a code for the WiFi, only brings up numbers key pad, can’t type letters in, did their same for Bluetooth, very frustrating, just got the machine 5/12/20.
Randomly doesn’t show data 3/5
The app often goes says without providing at sleep data. Then It just suddenly shows up. Very frustrating. Please fix.
Informative but getting worse in one way 3/5
I used to love DreamMapper because I wanted to
Know my AHI and Mask Fit scores, which were available within a few hours of awakening. But now it takes a couple of days to get my results. Why has turnaround time deteriorated so much?
Read your reviews!! 1/5
Your product’s Bluetooth works sporadically. If it says unable to correct you have to manually re-link phone to cpap base. Incredibly frustrating. There is a serious hardware issue going on that makes the app almost unusable.
Zero stars were not an option! 1/5
By Woodshop Whizzard
Wow! I couldn’t even get this app to let me register to even try to use it!!! Nice job Phillips! You can’t even get an app to work and I’m supposed to trust your machine to help me breath? I think I will be returning the CPAP and going with your competition since the integration of this app was SUCH A BIG DEAL when I was being pressured to buy your machine!!!! I can understand a tech problem now and then but this app has had major issues for quite some time. All you have to do is look at the myriad of terrible reviews here. Total CRAP!!!!!!!!!!!!!!!!!!!!!!!!