Doesn’t work 1/5
Unless you are using the gps navigation it doesn’t record drives. Total waste.
Ok I guess 3/5
It does tell you what your driving habits are like compared to their other drivers. That’s nice to know how one can improve their score, I guess.
The big down side of this equation is that it eats your battery life. As you sleep, it is trying to communicate with whoever it communicates.
I happen to drive slowly and cautiously and I get great discounts from it otherwise this app would be gone.
You dont care for nothing 1/5
By SIM KAN
You guys keep seeing all this negative reviews and you don't care about your customers i have an iphone 7 with 10.3 version of ios and your app is not supported ..look the geico app and check how many thousands off positive reviews have... i thing its time for state farm to do some changes... i am not gonna stop writing reviews until you do some improvements..
Never works 2/5
Every time I try to sign in it says that there was an error. Even removed the app and re installed and now it won’t load again. Had hoped this app could save money but I’ve only been able to open it once. Major work needs to be done.
So far annoyed 1/5
The app won’t stay logged in and isn’t recording my drives at all. I open it to check my drive and every time my “session has timed out” plus it forgets my fingerprint for login. My wife got talked into this and now I have to use it. Frustrating to feel watched and then have the thing never even do its job.
Does not work well.
Wouldn’t even rate this app with one star. It drains your battery so fast it’s ridiculous all to save a whopping 27 dollars for 6 months, such a scam.
This the worst app I have ever used!!! It catches about every third trip I make, every time I call in to complain they have me reset the app with no improvement. What other people say about the battery drain is true I have to carry a battery pack so my phone doesn’t die. You have no idea what discount you get and my local office say they have no access to the information. I never! exceed the speed limit and get a grade of B, how can that be??
Phone killer 2/5
I also don't normally write reviews, and I'm typically happy with the products I get, but I'm so frustrated with this app - I had to turn it off because it kills my phone battery. I had my phone on airplane mode overnight and the app still caused my phone power to drop 20%. According to my phone's statistics, the app regularly uses 93-95% battery power. At first I thought it was a phone problem, and I almost bought a different phone because of it. This problem is not worth the $2 or whatever I save with the program. I gave it 2 stars because otherwise it's easy to use.
Is it worth it? 1/5
How long is the DS&S server going to be down? “The login system is currently down please try again later.” Been getting this message for weeks!
Horrible battery life. 1/5
Worse app ever, and I wish I could rate a -10
So this app drains the battery... fast! I can easily get a full day on a charge on a normal day. At 8:00 at night, I’ll be 30-40%.
We went on a day road trip and by 4:00 I was at 15%. I had to turn it off the location because I don’t or have a need for a car charger (up until now, thanks State Farm) in case I need to make sure I can make a call for an emergency. Also, charging the cell phone battery in a car is horrible for a cell phone battery.
So now when we go on a day road trip, location is off. I can’t have a dead batter while on a road trip.
Horrible App 1/5
So I keep getting threatening emails that if I don’t login and update my odometer that I will loose my discount. I have tried multiple times to reset my password through the app, but it never sends the link to my email. I have spoke to somebody in person who was going to “take care of it”. Hasn’t happened yet. I have emailed the person back that emailed me without response. The app or beacon one is alway messing up, and when I was quoted my rate I was never told anything about this or I would have stayed with my previous company!!!
Not worth the discount 1/5
I have found the driving evaluation annoying and inaccurate. This app is a battery killer. Requires a password to use the app and they force password changes by locking you out of the app. Don’t do it!
Used to like State Farm.....NO MORE! 1/5
This whole app and premise of saving money is just one GIANT SCAM!!!! With my OCD and very conservative and low mileage driving, I save hardly NOTHING with mediocre grades. DON’T fall for this SCAM like I did! This makes me wanna shop around for different insurance now. As a matter of fact, I will just out of principal!
Great Discount 5/5
By ISU redbird
I drive below average miles per year and this DS&S discount saves me over $100 every 6 months. Easy set up, report odometer twice a year, track your current and trending discount amount, Save!! If you know how to use an iPhone and can log into apps you should have no trouble with this discount program.
Extremely buggy app 1/5
This is an enormously frustrating app. I'm on my second beacon--it's about one month old, and it doesn't work. Almost no mileage data is getting logged. I've talked to Customer Support multiple times--they're the best part of this process, as they have universally been genuinely concerned about the problems I am experiencing. I'll be calling Customer Support again today, which will make my life complete.
I think there are two separate and distinct problems. First, I think the beacons are cheap garbage, which is why they're so unreliable. I have an iPass (issued by Illinois to allow people to pay tolls automatically while driving under the sensors.) That iPass is several years old. It's never failed. Perhaps State Farm should look at that manufacturer as a possible vendor for its beacons.
The second problem relates to the app upgrades. Every single time an upgrade is released, the app fails. As I said below, if there's a QA team, they should be fired. If there's a Procurement team responsible for sourcing the beacons, they should be fired.
State Farm either needs to fix this, or drive a stake through its heart.
Original review below still stands--this app is still extraordinarily buggy.
I get multiple reminders to turn Bluetooth on--when I'm not driving, and am nowhere near my vehicle. This app nags more than my mother did.
The reminders wouldn't be bad, if the app reported back the daily mileage driven correctly. Most days, it only reports back some of the mileage driven, and there's a delay in getting the information back.
I have no driving scores, even though I have enough days to have scores calculated.
The most disheartening thing is that with each new release there is either no improvement, or the app actually gets worse.
This is a lawsuit waiting to happen, since people's premiums are going to be determined based on an app that is utter garbage.
State Farm should be ashamed. The Quality Assurance group should be fired--if there is no QA group, management should be fired.
Does not log full trips, even when Location Services is left on. Apparently the developers didn't envision people making multiple stops during a trip, so evidently only the last leg gets logged.
Despite having Location Services and Bluetooth enabled each time I start the car, and having the cell phone next to the fob, the app has logged only about half of my mileage.
Both State Farm and the developers should be ashamed at releasing a buggy app. This will do wonders for State Farm's reputation--I think not.
Driving Grades!! 4/5
So I opened my app to check out my driving grade. Was a little sad to see that for left hand turns and time of day I got a score of a C.
Driving time: I work late into the evening usually leaving work around midnight sometimes even at 3 in the morning sometimes even later than that. Seems a little much that I am graded over the times that I drive.
Left hand turns: In order for me to get out of the parking lot I must make a left U-turn or I will not be able to leave the parking lot at work.
I really do not drive all that much mainly to work and the grocery store. I think the beacon needs to be tweaked to accommodate for people that do not work the “ normal” 9-5 jobs. And for people who make U-turns. Other than that I love it.
Cell data 2/5
By Hannah Lemon
Just a heads up if you download it that it uses a lot of data.
That’s cool how y’all can “record my trips today” when I have an eye infection and can’t wear my contacts so, therefore, CAN’T DRIVE. I haven’t left my house today and somehow you “recorded my trips.” Biggest scam of a program by the worst insurance company.
And the response makes no sense of course and there’s no way to respond other than to edit my review: I DIDNT DRIVE FOR 3 DAYS. Yet somehow the app “recorded trips.” Scam. Can’t wait to switch to a better company.
Battery Hog 1/5
By Biff Trout
This program cuts battery life in half.
Further, current requirement to track always seems big brotherish (Facebookish?) and totally unnecessary.
Why not track only when connected to the beacon? Get programmers who can think outside of the box!!
It’s ok, I guess 3/5
I am required to use the beacon in my car. I’m okay with it now, but it irritated me at first. Then I saw that I was required to keep the app location services on at all times. I got over that, too.
Now I get these random notifications about my ‘current trips’ or something. But when I go to look at them, the app always says ‘data not available’.
I’ve tried downloading the app and resigning in, but so far, my trip data is not available, regardless of the ongoing notifications.
Otherwise, I don’t notice the beacon, so it is what it is. I do like the discount, so I’ll continue to use it.
Destroys battery and data 1/5
This app uses a huge amount of battery power and almost completely drained my data plan. It’s not worth saving a few bucks on my car insurance if my phone bill is going to have data overage fees every month. Also sometimes it wouldn’t even properly track my trip data.
Failure to upload. 3/5
For several months the drive data does not upload automatically to your server when I get home and in range of the WiFi. I have to login to the App to get it to upload. Last time I checked the trip data, it uploaded ten days of data. Please fix this. I use an iPad 5S with the latest operating system.
Battery sucker 1/5
I wish I could rate this higher, but that would be a lie. From the moment I started using the new drive safe and save beacon/app combo, I have to charge my iPhone 2-3 times a day, not including plugging it in to the charger in my car when I'm driving. The always on location setting is absolutely killing my battery and it's absurd. I understand the explanation I see in developers replies to other reviews as to how it works, but that still doesn't make it okay.
I wish State farm would go back to a car data port-based system for the drive safe and save program, because it actually provided accurate trip data and gave a decent discount based on my actual safe driving, and was completely unobtrusive to my everyday life. This one is a joke... sucking down my battery life for $12 discount over my 6-month policy period?? I'm just about to drop it because that is absolutely unacceptable. I have never in my life had an accident, filed a claim, and am one of the safest, most defensive drivers on the road. Yet they give me this joke of a "discount" while making me kill my phone battery to get it. For a 15+ year State Farm policyholder, I feel really ignored and unvalued. Quit continuing to jack up my rates when I have paid you thousands of dollars over the years and have literally NEVER taken even a penny in return.
By Bozo Leroy
Constant problem just logging in
Battery drain again! 1/5
Old versions of this app were battery hogs. Then some app updates came and battery use went down. My phone statistics showed maybe 5% of total battery use in a day. Following recent updates it is back to 15-16% of total battery use per day. So frustrating.
Poor design 2/5
Besides the gripes that location has to be “always on” this is the only device I have that wont connect via Bluetooth unless I reboot my phone every day or two. I have headphones and watches that connect fine but this is glitchy
I’ve been using this app for months, however after the update now I can’t even open it to log in, it just crashes and I can’t use it at all. Very upsetting.
Getting bey 3/5
The first couple days the app was killing the battery on my iPhone X. Since it seems to have settled a lot. Now the average day is in the 2-5% battery usage. Been using it a couple weeks and still no info on how I am doing. Not sure when it will start giving me feedback. My biggest issue is how slow it is to log in.
Has a lot of glitches. 1/5
Whenever I try and use this in my car I only want to use the location settings while I’m using the app. But it is not working. Every time I try and look at my trips it says there was an error.
Good app 4/5
It works well most of the time, it records the trips but many times it records one way trip and sometimes it does not records
Second problem is finger id touch problem
When you start the program it works and logins but after time out sessions it does not recognize Touch ID and ask for password
To me this is annoying so I close the app and restart and use Touch ID
Hope you can fix this problems
Waste of Battery Power 1/5
By Naturally Artificial
Unless you drive like Miss Daisy youll save at best around $25 over 6 months. “View Grades”and “Compare Driving” sections of the app haven’t worked since I downloaded the app months ago. Not worth the battery power (location required “Always On”) in my opinion. Customer Service has been mediocre at best also. Their commercials are the best thing they do.
Drive Safe and Save 1/5
App S U C K S. Changing and entering passwords are too difficult and time consuming - and protocols are like launching nuclear weapons. Like everything else too complicated. Can only use live picture capture for updating odometer - should be able to use photo from camera roll. Fail.
Decent app but... 3/5
Decent app but it uses a lot of battery while driving which could be much better managed and there is very little reason shown for your driving grades. This could be enhanced a lot to help you have better driving grades.
Dont fall for this!!!!! 1/5
No matter how you drive you’ll get bad grades!!!! It’s a scam!!
I’ve almost gotten it more accidents trying to not “ poke the bear”
Save yourself the grief and spend the extra money and not use it!!!
Battery usage is a big problem just like everyone else but I just reinstalled it on my new car and every time I go to log in, I get a blank page. Beyond a pain
Location Services ALWAYS ON 1/5
There is no reason for this. All that does is drain the battery.
I find that this application is written by people that don’t drive and it’s a scam from the insurance company. Highly inaccurate and unreliable.
I’ve been using this for the last 8 months and it would be interesting to see what parameters they used for the various grade levels, I’m sure that’s proprietary information. Even though I have been making turns (right and left), always 3-7 miles below the speed limit, planning my lane changes and braking (to the extent possible), I still can’t get good grader. Again these folks writing these applications apparently are none drivers and in my opinion scamming people.
I will discontinue the service after I had it for one year.
Installed this on all 5 of our cars. The savings are substantial especially if you have teenage drivers. It was very easy to install if you have a smart phone. It requires very little work for a big discount. I love the app and especially working with a company that as the personal attention of an agent.
Constant interruptions. 2 factor authentication usually fails because the code is sent too late to work. Almost an hour in some cases. Garbage app, barely worth the minuscule discount, + who knows who else they share your data with. I’m giving it a month, maybe, then forget it. Not impressed and I doubt it’s worth the hassle. State Farm tech officers should be ashamed of such a crappy product. I’m guessing they don’t care, the transport data they get is worth more than then the customer’s rate.
Also suspect heavy battery usage, which again sacrifices personal convenience for their data collection. I have yet to see if this is so, so I’ll retract any suspicions after a month.
Simple set up 5/5
By Lets Go Preds!
Really easy set up! Took me less than 5 min to set it up!
Battery Drain 1/5
Thought my iPhone was having battery issues checks battery usage to find out this app is taking 44% of my battery the last 24 hours and I’ve just been sitting at home, not on a trip. They really need to get this sorted out, it would be a huge hassle to have to uninstall and reinstall this app each time I drive but would be worth it compared to having my battery completely drained....rant over.
Can’t even register 1/5
I have to delete and reinstall the app I order to get past the first section of registration, but when putting my policy number in it keeps telling me it’s incorrect. I’ve tried adding and taking away the hyphens/ spaces but nothing seems to work. And yes, I do have the correct number...
Saves a few dollars 5/5
Anything that will save you a few dollars is great!
Great for short trips.... 1/5
I travel less than 20 miles one way and I basically have to keep my eyes on the app to be sure it doesn’t “time out”. It doesn’t accurately keep track of the trip even if I have the app open on my screen....not sure that’s the safest when focus and attention should be on the road.
Bad car company 1/5
Such a scam. My grades change constantly, I barely drive my car, probably less that’s 8,000 miles a year. I’ve had this app for 6 months and on my last renewal my discount went down from $142 to $41 dollars. I blame my “bad grades” on this app. I already got a better quote with Geico for the same policy. State Farm told me my renewal went up because based on my model, a lot of those car are having accidents. Totally unjustified. Too bad leaving State Farm after 7 years of being with them and never submitted a claim.
Remove Time of Day grade 1/5
This is really stupid , they have a grade for the time of the day you drive and the Tips to help improving that is limit the late-night travel and Try carpooling or public transportation.
First not everyone drive in day time we have different work shifts and second not everywhere have public transportation or car pull. =0(
Having horrible time with this thing 1/5
By Everything takenhhgg
I had the first beacon. It messed up so second one was ordered and installed. Now it’s not recording. I have had this program a year. Never received notifications to send pic of odometer. I remembered on my own but alas it was to late to get discount after first six months. The new beacon quit recording trips in January. Now the second six months is a bust. My agent was supposed to contact me about all this mess but guess what he didn’t. Now I called again today. Nothing I can do was told it was all on them to get operational just to wait to hear from them. Using this was supposed to lower rates with good driving. All it’s been for me is one big hassle and I still have no idea if I will ever get a discount. If your from State Farm check my history if you don’t believe my post.
Battery zapper 1/5
The fact that I need to remember to turn on location AND Bluetooth kills me. Keeping both on all day even when I’m not driving is out of the question because then the battery will be zapped. Majority of the time I just get in my car and drive. When I do remember it ether doesn’t record trips or records half of them. Don’t understand why there even needs to be the little device in the first place. Why can’t it just work solely on the location feature.
This app crushes battery life 1/5
Noticed I’m barely getting a day out of my phone and constantly lose percent while my phone is unused. Uninstalled this app for a day and it cleared up my issues.
There are plenty of other apps that have similar services running in the background at all times. You need to figure out how to resolve the battery drain issues immediately.
Burns Through Battery 1/5
By Mat Ollig
Only way to keep using this is to turn off all location services/Bluetooth when you leave your car. Otherwise your battery depletes itself just sitting on your desk.