It’s been 2 hours and 30 minutes!!! 1/5
First they set my order as delivered. Then they said driver is an hour away. It’s been 2 hours and 30 minutes and just received my order! I won’t be ordering again!
New app 5/5
Super happy with this it took a while but I was very happy with my order. It came from Gary’s Liquor. The manager was very sweet when he told me he was out of the things I asked for so he gave me discounts on upgrades!! Super great! Very impressed!
Terrible customer service. USE MINIBAR INSTEAD! 1/5
My delivery was mark “delivered” and never arrived and they refused to give me a refund and said they would resend it and give me a $5 credit. They do not stand by their service. Use MINIBAR instead.
Drizly Is Not Accountable 1/5
By Jason Berkowitz
I ordered a very specific version of a bourbon from Drizly and what was delivered was not that.
When you try to contact Drizly for support there’s no number just an email you can send with hope that someone from their company will be in touch.
Never again will I use this company....
Needs minor improvements 4/5
It’s great because you don’t have to drink and drive if you run out, love it because I’m very much against it but sometimes you run out! The only thing I would change on this app is more information on your delivery besides email. Let’s take Uber eats, post mates, or DoorDash for example. All give immediate notifications through text and you can even track your order. I didn’t know they sent emails only until picked up with Drizly. I thought it was a scam
Awesome for people that live in the city 5/5
I’ve had the pleasure of using this app three times now and it’s really convenient. Drivers are always friendly and the product is always good.
Doesn’t work 1/5
Try again. Freezes and crashes when going to check out.
Best service app 5/5
These guys could teach a thing or two to all the food service app guys. I know they don’t have to cook your food but the service is so prompt and drivers are incredibly polite, courteous, and unwilling to accept additional tips.
This is polar opposite of dd, gh, ue, etc.
keeps this biz alive!
App is great. Shady driver stealing my stuff, poor 3/5
Had a few good experiences. Because of distance I never received same delivery but within a day or two. Unfortunately, on the last delivery, shady driver dude decided to walk with my order. No it was not left and stolen by someone else. No it was not delivered to a neighbor. So out $80. Fortunately, it was less expensive stuff. So, enjoy shady driver dude. Hope a cheap beer truck runs you off the road one day. Cheers.
App is terrible. Freezes non-stop.
This app is trash. What’s the point of a 1-2day delivery? I can just go get it myself in 20minutes. False advertisement.
Good but overpriced 3/5
It’s a good app. But everything is overpriced. Delivery fees plus 5-10 dollars more than it would be to buy it yourself. You can buy 12 packs in the 711 app for 10$ less easily
Bad service 1/5
By i prefer the drizly app
When I 1st started using this app it was great until there were people who moved upstairs from me and then all of a sudden I’ve been having issues with this app, they take my money on my card but never deliver my order. And to top it off they don’t answer you or let you know they are not delivering your order you have to call the store and or email the app. The worst ever!!!
Nothing’s better 5/5
By Ty C G.
This is one of my most used apps and I love it!!!
Wow BevMo- NO! 1/5
First drizly order went fine, regarding the second order:
This order was attempted one time and the box was torn open and bottles inside were HOT. Nonsense so I didn’t accept the 12 pack of IPA beer for $32.33
THEN two hours later another idiot called me trying to still deliver the original rejected order. I said “HELL NO! Your 3 hours late!!!”
Remove this charge from my account, and reverse the $31.xx charge IMMEDIATELY.
Worst experience ever. I was within walking distance to a liquor store and ordered extremely overpriced 12-pack hoping to drink it immediately, not heat up some pre-opened nonsense. Dude that arrived was one step away from crack dealer status and had mismatched shoes. He proceeded to argue with me ABOUT WARM PRE-OPENED BEER!!!!!!
He almost got HURT.
Wrong order 1/5
Was delivered corona extras not premiers
Was delivered the walking dead red blend not
The walking dead Negan bourbon barrel aged red blend. Delivery was earlier than expected, not by much but still, and was awoke by the delivery guy. Can not update correct address. App will not save it no matter how many times I try to input it.
Changed my life 5/5
By Lisa C. Gates
Love it. Great idea and fantastic service.
Minimum purchase price too high 4/5
Would be better if the minimum wasn’t $19 Bc not even a 12 pack costs that much and I don’t want that much beer to begin with
Awesome delivery 5/5
Only compliant I have is that the minimum is $30. Otherwise all good😀
Great service 5/5
Love this service.
Words can’t express how much I love this service. I don’t care if DoorDash or other services deliver Liquor, Wine or Beer. I’m always going to use Grizzly!
Life saver! 5/5
I loved being able to use the app, right up until the Louisiana state legislature decided to break something that wasn’t broken. When are you coming back to New Orleans???
Terrible Customer Service 1/5
I got an email saying there was a payment error, and that it’s been canceled but it took $25 out of my account, I want my money back!!
Great Concept, but the minimum is killer. 1/5
Love the idea of ordering alcohol and getting it delivered! There has been so many times when last minute plans come up and dont have enough alcohol for the night. But the stores require a $80 minimum which automatically kills the app for me. There shouldn’t be a minimum. There should be a “Small Cart Fee” like Uber/Postmates. Once that minimum goes away, i will give grizzly another try.
Only offers shipping in my area. I can drive to the store and get it today, thank you. I was hoping this would save me the trip so I can go straight home after work and cook. You also have to be home when the order arrives- so doubly useless.
So awesome 5/5
I don't drive. 'Nuff said.
Wouldn’t download 1/5
They tried charging me 47.10 for a 12 pack of bud light not same day delivery it was two days later expecting to hear back for my refund I canceled but they took the money right before they could tell me how long it would take to deliver this app is trash
What happened to the delivery tracker? 1/5
After getting no less than THREE texts on your phone that “your drizly order is on its way!” You have ZERO idea when it will get to you, you have to EMAIL drizly to find out??? NO! This app is direct to you from 1998. I end up calling the wine shop, and they say”5 minutes” by which they mean 2 hours and simply waste your time if you’re throwing a party or something. You’re better off just going to the store.
Stop texting LIES to your customers please.
Best Delivery Company 5/5
By Nic Slaughter
We’ve had a few hiccups here and there, one time our order was late because there was a single driver, but all understandable. The drivers are always super nice and friendly in my area, plus the store itself I order from is always super helpful, especially when I forgot to update my phone number like an idiot. I love their customer support team as they always get back to me quickly and tend to do a little more than asked for. This is the best ordering app I’ve used out of all the popular ones. 10/10 would recommend to a friend.
No phone call no driver no booze
Fantastic - just what I needed 5/5
Used this service for the first time in a pinch today - efficient, transparent and reliable are the best words to describe it.
Would definitely recommend for Manhattan service !
A waste 1/5
Me and my boyfriend ordered a bottle of Patron using this app. After it ALREADY charged my card, they sent an email saying they can’t process the payment method... even though they already charged my card... and the person we spoke to on the phone sounded like he could care less and was very nonchalant. Horrible service
Fast and affordable
$50 minimum per order, unrealistic. 1/5
By Devin Houck
Not sure if this an app thing or an area thing but there’s only one store in my area signed up for this app and I live in a big city. They want to charge a $50 minimum per order to deliver, who’s buying $50 worth of alcohol at a time unless you’re partying or serving an event? And I don’t see an option to change the vendor either so I basically wasted my time and input my information for nothing, thanks.
Fantastic service! 5/5
I just ordered for the first time from the Indianapolis area. Aside from tipping, the cost is comparable to driving to the store to purchase yourself! No delivery fee nor a huge up-charge as is required by many other delivery services. Sign up is a breeze and the app is very easy to navigate. I received my order within 30 minutes and the gal that delivered was very friendly. I will definitely be using again!
Better than driving 5/5
By oof dddy
Love these guys. Better than driving. It’s the best way to hang out and be safe.
Always great 5/5
I always get a quick response and an accurate order. I am very happy with their service and have not tried any others because their service is great
Love drizly 5/5
Love this app.
And love the delivery!
Not in my area 1/5
Please come to San Antonio close to medical center. I downloaded the app and put in my address and it said that it was outside delivery zone. This app has my favorite beers and would love for you guys to get closer.
Great app - wish there were some better promos 4/5
Wish there was some loyalty incentives on delivery fees for frequent buyers
Advertisements and marked-up pricing. 1/5
The app itself is clean and well done, it’s the business practices I take issue with.
I turned on push notifications to be informed about my order, not for it to be abused and used for advertisements of specials.
In addition to that, a quick audit of prices from the app versus a phone call to the store they were delivering from revealed a fairly large markup on every item.
To do that and add a delivery fee and request a tip is robbery.
Targeting wrong demographic 2/5
If I am going to pay a premium (a tip) to have wine delivered from a block away, odds are I don’t want to drink bodega wine. Selection is crap - horrible, CHEAP wines, the truth is the stores don’t put their best on the app and you might as well just make the truck. Can’t find ANY decent burgundy or Pomerol wines. But if you enjoy wine from a can, this is the app for you.
No Simple Chore.... 4/5
Customers, make sure all your ducks in a row, regarding credit card etc.
What I hate the most is you order and then are charged(pending) , later you find that your request out of stock. The charge is later removed but lots of hassle ordering and getting it confirmed and then find out that it is out of stock. Very frustrating for trying to fast forward a delivery and then, it does not happen.
Not sure if I would use the app again, maybe.
Useful NYC 5/5
Convenient and easy to use in NYC
Drizly is the best!! 5/5
Hands Down Best APP to get alcohol delivered.
I’m an addict and this app facilitated it!
Minor unimprovements 3/5
By image #37 not found
I like the app, but recently things have become more unhelpful, I like the added the ability to filter to just cans, but I want to filter all beer (not just some sub category) to just cans, I can’t for the life of me figure out how to do that.
Don’t use waste of time 5/5
By Sharky Mtz
3 different orders and my credit card keeps getting declined contacted the customer service they couldn’t do anything, I even tried a different credit card and nothing.
No selection 3/5
By "Bench Wench"
I was excited to start using this app to shop the selection before I went to the store or ordered anything. Unfortunately the app has zero selection. All prices and products came from one store in my city and ignored every other major liquor store in 50 miles. We have plenty to choose from. Does this app developing group not work with anyone but Liquor Barn? The search option is not great either. You can not specify what type of alcohol while searching. If I am looking for a type of beer, stop showing me vodka brands. Could be a good app but needs some work before it’s ready.