Terrible Service, Sketchy Practices 1/5
By Pton 08
I placed an order with Drizly. When it arrived, I provided my GlobalEntry card, a federal photo ID. The delivery person fumbled with it for several minutes before I dug out my driver’s license. He became irate and yelled at me, so I asked Drizly to remove the tip. Drizly refused, claiming that it had been delivered by UberEats, which they called a “third party service”, even though Uber is the parent company for both of them. That it would be delivered by UberEats was not revealed until after I had placed the order and could no longer cancel. In effect, this is a classic “bait and switch” — they promised the service under one set of terms, but delivered it under another, less favorable set of terms. I have filed an FTC fraud complaint, but everyone should be aware that their terms are not trustworthy and their customer service is nonexistent.
Can’t deliver 1/5
I can’t deliver anything to my house it says sorry can’t deliver
Thé best 5/5
By Robin Youngman
Always on time and always has the best selections!
Awful service, cancelled after an hour 1/5
They cancelled my order after an hour of waiting. Totally ruined my party
My Go To! 5/5
I am so glad they created this app. Great way to get items delivered for events!
Friendly and Prompt Service! 5/5
Great selection and perfect service!
I ordered beer for St Paddy’s Day. After 3 days the status hasn’t been updated so I inquired about the status. They canceled my order. Didn’t give me a status just canceled my order. I’ll never use them again.
Authentication bugs 1/5
Edit: the new version of the app has a setting to turn off marketing spam push notifications but whenever you attempt to turn them off, you get an error message. I have attempted to turn off frivolous marketing notifications no less than 25 times since they push notify me every day but it never works. How convenient for them. I’m about to uninstall the app. This is borderline harassment.
New version of the app makes me login and retype my address and phone in a “create an account” screen every time I open it, even if I logged in a minute prior but closed the app. Absolutely ridiculous and a waste of my time. If they can’t nail auth, just imagine how well they’re managing your credit card data. Yikes.
I have used this app 3 times over the past year. Not one of those three times did the beer I ordered actually show up. Customer service is garbage. I am not sure how drizzly is still in business but today was their last chance.
Edison NJ area slow delivery 1/5
For some reason when I order the estimated delivery time ends up being the time it takes to just pack the order. My deliveries are always 1-3 hours late. The drivers never call to say they are running behind.
Fix your pop up rating or simply stop forcing us to see it 1/5
Every time I’ve used the app in the last three months a popup appears asking me to rate Drizly and when I try to close it it just freezes. Even if I try to give five stars it freezes. So annoying. I have to close the app and restart my phone.
and now you’re forcing me to rate you before I can send this message, so I’m giving you a one solely due to the poor app.
Absolute trash 1/5
Waited for an hour and no one picked up my other or anything no updates nothing, I had to call and found out my order was just sitting at the register but no one to pick up. At least tell me I’m not getting it I could have got a taxi and got my order for less. Honestly not worth to use this service for the tech we have available. I’d give it less than one star if I could. Customer service is also trash
Delivered not what i ordered 1/5
By pucker poo
They deliver the wrong product!!!
Ordered Twice. Didn’t’ Receive My Order Twice 1/5
First time using Drizly today and not a great Experience.
I ordered from one store around 2:30pm and the store said drop off would be between 3-4pm. Got a text 15 minutes after i placed and they said, “this order has been cancelled.” I didn't care too much because it was early in the day, so I again ordered from a different store.
My new order said delivery time would be between 6-8pm. No worries. Until 20 minutes before 6 I receive and email saying one of the items is not in-stock and if i would like to substitute with something else. I called the store to substitute and here is what i got.
No order number under my name. No ticket number (case number) connected with my order and their store. It’s like the order was not even placed.
Not a good time, i’m canceling and deleting this app. You have a better chance at going to the liquor store yourself.
My lifesaver 5/5
They are the bomb dot com.
I never want to imagine life without them.
IF the app works, they have too many issues checking out. Never had a successful experience.
The idea and delivery of said idea is good; but the ads within the app have become too much. An ad or two before/after you place an order (that you’re already paying a service fee for) makes sense - but at this point the ads have taken over and are interrupting anything that might be playing in the background and/or sending an obnoxious amount of unrelated push notifications. Deleted after my latest order. Extra star for giving me the motivation to walk my lazy self to liquor store tho
Don’t fall for it 1/5
By Bryan from ACUMEN
This app is a fraud. I waited over an hour and a half for an order, and it still had not left the store. And guess what? You cannot cancel, no one from customer, service response, and no one answers the phone. If you can find the phone number. Don’t fall for it, this is a fraud!
Love it! 5/5
By Chase Clan
As a busy working, mom, grizly is so helpful to me and my family. Easy, convenient, budget friendly and fast service! Thank you!
Poor push notification preference management 1/5
I really don’t like apps that give you a way, in app, to turn off promotional push notifications, but then they still push them. So now I’ll turn them off via my OS and nothing will get through including order pushes. Bad usability and not customer first.
Ripoff - No Customer Service 1/5
By Mr. Lapadidamus
Beware when using this service….
I ordered 2 bottles of whiskey, totaling $185 with delivery. They were shipped by the liquor store I purchased them from to a name (Martinez) and address that I did not provide. The order was then noted by Drizly as being complete. All attempts of contacting Drizzly to have the issue corrected, whether replacement bottles or to get a refund, have gone ignored or not followed up. It has been 6 weeks. I assume I have been robbed of close to $200.
I love the quick delivery when you just need to add to the party without the trouble of going to get your items!
Thankful for this service! 5/5
We use Drizzly once or twice a month. It isn’t quite as quick as a DoorDash or Grubhub order, but that’s okay…. Drizzly has our back when we shouldn’t be driving… and for that, I am thankful 🤩
By yrash aoo
Y’all literally just took my money no tracking info no way to speak with customer support smh
So fast & easy! 5/5
Thank you 🙏🏻🙏🏻🙏🏻
Great service 5/5
By LWW user
Awesome job! Delivered in a downpour rain storm.
Good to have but u wait over an hr
Used to love, have to show ID every time 1/5
I’ve been using this app for like 5 years and recently the delivery guys ask for my ID EVERYTIME. then they tell me that they can’t scan it and ask for my PASSPORT. done!
By stolen ipod
You guys are the best thanks so much!
Does not let you cancel 1/5
This app does not let you cancel an order. Each time I try to cancel an order it says you have no orders as your order is still pending a pick up.
Great Idea, Terribly Put into Practice 1/5
I was recently disabled due to a car accident, so I am pretty heavily dependent on services like Drizly, Instacart, etc. I have issues with mobility. Every time I order from Drizly, they are at least about an hour or three late from the estimated delivery time with no explanation. I appreciate the coupons they give me in exchange for this inconvenience, but I can never rely on Drizly to be on time.
Don’t get me wrong, I really like the service, but I think they are completely inaccurate in terms of the estimated delivery time. I wish they were more honest about that because I have to sit and listen for the door for hours while the drivers take their sweet time.
Tried to place order 4 times 1/5
By Aun rule
I keep getting this error.
Mysql2::Error: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and
Canceled my order without telling me so I’ve been waiting
Too many bogus fees!!! 3/5
I wish ABC LIQUORS WAS A CHOICE.
Horrible experience. 1/5
By zack long1
The lady completely ignored the delivery instructions. It’s not outside my door, and she just left. Horrible experience.
Service and delivery charges add almost $20 to whatever your order is. I feel about it I think it’s overpriced and expensive.
minimum order ouch 4/5
145 min isn’t easy
Liquor stores away from me 2/5
STOP STOP SENDING INFORMATION SBOUT STIRES THSG J FONT USE
They don’t have real beer and alcohol 1/5
By KingKaleb 234
All they have is non-alcoholic beers with no selection of vodka, whisky, or rum.
Company is a joke 1/5
This company is a joke. I was given a gift card and because it wasn’t used within 30 days, it was canceled. They refused to provide proof of a refund and the gift givers did NOT get refunded, so they kept $250 and provided 0 goods/services. Don’t waste your time. DoorDash or Uber Eats are a MUCH better bet and their customer support is significantly better.
Why does drizley tell me i can get beer from the same store i get wine from when they sell it and you say they dont
Great idea for the app!! 5/5
By IRON MIKE!
Bad UX and it’s consequences 2/5
This app used to be revolutionary, now it’s barely working. The delivery notifications don’t work, and the system allows drivers to get around checking ids. One of my orders arrived 2 hours before the window and I was not notified so my order of alcohol was left outside, the driver never tried to contact me. Another order I received the same day can an hour late, and as the driver was taking my ID info, the order timed out on them. I think that’s what happened to first time. This is such bad ux. And could lead to minors being able to obtain alcohol. In addition the lack of notifications, the lack of a good tracking feature, and the lack of care make this a frustrating system to use. As a ux designer, get better UXers or start listening to the o!nes you’ve been ignoring.
Reliable Service 5/5
By Adeola P.
They make sure to provide you options in terms of stores and the delivery is almost immediate. I would would recommend this app to anybody too lazy to get to a liquor store themselves. And their delivery fee is reasonable, at least in Texas
No delivery 1/5
By Nuclear MD
I didn’t receive my delivery. I want a refund.
Have been looking for 3L bottles on here. Never able to find one until today. Would like this to become more common. Thank you.
Great prices 5/5
Easy, fast , convenient and also great prices.
Great concept, terrible execution 1/5
Love the idea, love the copy, but their delivery always takes SOOOOO long. Like 30-60 minutes later than the ETA. Sometimes the order gets cancelled coz the deli doesn’t have it in stock and it’s not reflected in the app. Was predisposed to like Drizly but it just doesn’t deliver, in either sense.