Not the Uber of alcohol delivery 3/5
The app is a great concept and has a simple intuitive interface but for my area, Midtown Nashville, the delivery minimums of $65 - $75 are prohibitive for any regular usage.
Trash customer service 1/5
Anyone who has dealt with customer service knows that ‘Jacob’ is a copy paste customer service rep. He does nothing to resolve any issues, just politely says that he is sorry. I ordered over $40 worth of alcohol, only to receive an email saying that my request had been canceled. Then, I was logged out of my account, with no options to log in or change my password. Before ‘Jacob’ stopped replying altogether, he was sorry for the inconvenience. Garbage service, overpriced. From here on out I’ll make sure no one I know uses this.
First and last time 1/5
By Very cranky gal
Awful. I placed an order at 11:45, to be delivered between 1-2. It is 1:55 and driver has not even left the store. I need to be gone at 2. Never will use them again.
Worst app ever! 1/5
I have attempted delivery from this app 5 times. 2 of those times they waited an hour before telling me it won’t be coming at all. The other times after an hour of waiting they notify you only the basic corona or something will be delivered and they still charge you for the full amount of the items you wanted but are “out of stock”. Delivery says less than an hour and always takes at least 2 hours to arrive. You can NEVER count on them to deliver anything. Worst delivery service I have experienced.
Love it, if I were trying to go sober 1/5
So... this is an amazing idea. Want to quit drinking? Order here, the booze probably won’t make it and if it does, the warm lake of fluid will be your first step in accepting that you have a problem.
It technically works 1/5
If you still want a drink 2 hours after the craving hits, it’s fine I guess. 10 phone calls later and the lukewarm prize is yours!
Definitely will be using again 5/5
I didn’t even know that alcohol delivery was a real thing until today and this was my first time using the app. The wine I ordered came less than 40 minutes after I ordered it. I’m definitely going to be using this app all the time now!
Is this for wholesale also? Could a restaurant purchase from Drizzly?
By Waler Solz
This app is fantastic. Easy to use and such a large variety of items. The store I shop through is always quick, friendly and has fair pricing.
I love this company 5/5
I absolutely love this company fast and excellent service great selection of everything I am a regular customer for my parties
A brilliant pick me up! 5/5
By Miss Feebs
My husband was sick and out of town. I found this app. when looking for alcohol delivery. I ordered single malt to be delivered to him. It was dispatched from Georgetown DC and arrived early within the 1 hour time slot. He was drinking a hot toddy within the hour. Excellent! We’ll both be using this app in the future 🤩
A hassle and rude. It’s a shame. 1/5
By Young Monster
From the login experience, to the app crashing, to a phone call to a liquor store rudely telling me that they don’t have a driver an hour after I placed my very first order, this was an all-around terrible experience. It was also impossible to figure out how to get in touch with customer service. Do yourself a favor and go to the liquor store on your own or ask a friend to go pick you up some booze.
I love Drizly! 5/5
By Sabrina DuBois
I love Drizly! I can choose from a large variety of liquor and receive it within an hour of ordering. Plus all the taxes, tips are included along with the alcohol charge, so all the work is done for me. I’m an invalid and so this service is great for me. Thanks Drizly!
No discount on a case (plus delivery charge) 2/5
By Dissatisfied former patron
What a disappointment...
There is no reason to use this app unless you really don’t want to interact with another human being.
Best. App. Ever 5/5
I’m loving these new updates Drizly! It’s so much easier to find what I’m after, even when I’ve got my beer goggles on 😘
Wrong delivery 1/5
It was three 6 six packs, came just 2
Absolutely love this app 5/5
I felt like having a glass of wine tonight so installed the app, was shocked that I was relaxing and sipping on my wine 25min after placing the order. App layout was great and the stores they have available in my area are excellent!
Can’t Complain about Booze Delivery 4/5
Is this app perfect? No. Is any app perfect? Absolutely not.
I will say that the customer service is great. Any time my order is late, which only happens during peak hours, I get an apology email with a promo code for my next order. I like that the app gives you options if the store is out of your product; “replace with store suggestion” or “call me”. I’ve had both happen, and both times I ended up with good product.
The fees and driver tip add up, but honestly I deserve to pay a bit more for being too lazy to hit the liquor store. Or, if I was hosting a party and needed more alcohol, it would be a great relief to NOT have to go to the store, so realistically, I don’t mind paying extra.
The only thing that can be confusing is if you select items you want, though they come from two different stores. You either have to meet both store’s minimums (usually over $20 and up to $70), or just pick one store and then product from that store’s selection. I don’t think I can fault the app for that, though it would be nice if they can streamline it more by maybe letting me browse by store instead of items, or not charge a huge fee plus both store minimums for split orders.
I have and will continue to recommend this app to others, and use it for my liquor needs for the foresees future.
Brilliant Service 5/5
Best delivery service out there! Delivery drivers are always nice and polite, which is more than I can say for other delivery services.
Love Drizly 5/5
Whether you’re hosting a party or just too lazy to brave going outside, Drizly has your back. In my area there’s generally free delivery, so the only extra cost is the top. But since you can compare prices across stores I often make that money back! Delivery is generally very quick.
Love it!!!!!!! 🍻 5/5
This is awesome!!!
Awww yiss 5/5
By Marcus Coslossius
Cold beer handed to me at my door? What’s not to like.
Delivery in 1 hour? Lol 1/5
They should change the slogan to “delivery in 2 hours or more”
Next time I’m just going to go to the store...
Best service ever
I wish you could filter by store and then by alcohol type.
No get it now availability on any items! 1/5
Seriously not one item out of the entire menu was available for same day delivery.
Works great for me. 5/5
I’ve ordered some liquors so far and the service was always great, fast, very professional and more, the delivery guys are always nice and gentil.
Long delivery 3/5
By Long back hurdle
It took two hours to deliver.
Good customer service team 5/5
Just finished my first order. I had some question about accepted ID and the customer care was kind enough to call the merchant and quickly confirm for me in advance.
Super Convenient and better than going to a liquor store 5/5
By wayne g
Johnny Blue, brought right to the house.
Payment system isn’t working 1/5
No amount of credit cards will get this app to process a payment.
YAS deliver my wine!!! 5/5
By YAS Wino!
I love this app! I can order wine for when I’ll be home at anytime! Who needs to leave the house when someone can bring it to ya?!
Orders Almost Always Wrong 1/5
I don’t know if it’s the stores they’re working with in DC, but it seems like every order I place there is almost always something incorrect or substituted.
Just recently I ordered a specific brand of rum. Not only did the order show up 25 minutes late, but it wasn’t even the rum I ordered. I contacted customer service, and insisted that all they could offer was an exchange (which would have to wait until the next day as the store was closed at this point, and depended on the same store that screwed up in the first place to not screw up again, and to show up when they say they’ll show up, which they’ve already shown they can’t do) or give me a $10 credit.
I paid $25 for this rum, and the best they could do when THEY messed up was give me a $10 “you have to spend even more money with us” card, which can only be used on an order of over $20!!!
Well, I’ve had enough, and I’ll be switching to one of the dozens of other delivery services that actually hold their partners accountable.
Don’t do it! 1/5
This app is a joke. Drizly will advertise delivery and claim only shipping is available after you setup an account. If you place an order their store will sit on your order for a week and claim you were confused about selecting shipping even though it’s the only option! Then when you let Drizly know how terrible their service is they will magically have a store who can offer delivery. Don’t waste your time or money. Plenty of other options who can’t be any worse!
Great app 5/5
And great selection of scotch.
We are living in the future! This app is my all-time favorite thing. If I could have predicted the future, I would have asked for this. Bless you!
App won’t let me shop by store 1/5
Was excited to try the app. Downloaded it only to discover it won’t let me shop by store. Bummer.
Site stalls... 4/5
The site seems to stall on certain pages. Just made the process take longer than needed and the issue may have encouraged me to use amazon prime instead.
No delivery service in LAS VEGAS! 1/5
Still the worst delivery app on the internet. After several notifications that they “Now service my address”. I tried again but nope. They only offer a shipping service of 2-3 days.
THAT IS NOT DELIVERY!
Another epic fail for Drizly that continues to disappoint.
I had a problem with the shipowner and they refunded me immediately 4/5
One of my orders came at like 1am, much later than the window I was given. I was pretty mad, but drizzly sent me a huge apology and refunded me immediately.
Garbage rip-off money stealers 1/5
This piece of garbage “app” places orders & takes your money EVEN WHEN THE ITEMS YOU WANT ARE NOT IN STOCK!!!! #ripoff #moneystealers #STAYAWAY AWFUL AWFUL AWFUL AWFUL AWFUL AWFUL
Awesome Sauce 5/5
By image #37 not found
Not sure how I lived without this. I tried the other apps, Drizly had a way better selection and prices, also app works better that others.
Love this! 5/5
Great app - much needed. Easy to use, great ux/ui and speedy customer service !
Good until you have a problem then a nightmare 2/5
So I really loved using Drizly. Ultimately the problem is with a Goody Goody in White Rock Texas who care nothing at all for customer service and have no managers or supervisors. Still, ordered something - they delivered the wrong thing then the saga of trying to return it began. I ended up out of pocket for $40 plus tax plus driver tip and delivery charge and I won’t use them again. I also hope I can write YELP about the store as it is awful
Efficient AF 5/5
This app works quite well
This app changes everything 5/5
I live in a major college city and driving around here even for a small errand like picking up alcohol is super inconvenient. The guy who delivered the alcohol was pleasant and service was extremely quick. I expect to have a mediocre service or two in the future due to the nature of this Doordash-like employee profile for alcohol service but I am okay with that if it means I don't have to pick up my own beer. ✅👏🙌👌
Amazing Service 5/5
Quite simply can say it was easy to use with a great selection. Got my order in about 40 minutes and the service was friendly. My new go to weekend app!
Love the update 5/5
By Drew Johnson
The new update is so easy to use. Be sure to check out ‘Deals’ - great bargains in wins. Also love the new ‘Discover’ feature #Netflix&Pils
Wrong address after hours phone 1/5
I placed an order. It’s going to the wrong address. When I called the phone is just to after hours voicemail. Drizzly has zero customer service. No contact. No way to cancel. Worst app. And I’m out money.
Wasteful red plastic bags 2/5
Would have rated 5 Stars, but delivery came in a bunch of indulgently-branded red plastic bags. Very wasteful. I would expect more from a forward thinking and disruptive tech upstart. Will think twice before using this service again until Drizly can prove that environmental responsibility is as important to them as profit.