Customer service is suboptimal and they require additional apps and hoops to jump through 1/5
I initially liked this app, but noticed that certain points took awhile to show up on my account (for example, I bought a laptop through Dell and stuff from Target and the Target points are still pending.) Additionally, I had a card that been on my Drop account for over a year and all of a sudden it was dropped unexpectedly without my consent.
I reached out to customer service and they told me my bank now requires an app that needs to identify me even though I have had the same bank account and number for years at this point. The app within this app (called Plaid) requires for me to go to my bank and sign up for text messaging/alerts and even that did not go through properly when I typed in my phone number. Customer service fails to help with this and just says “oh well” even though I have been a customer for awhile now.
Due to the fact that the goal posts keep changing and customer service is a joke, I have needed to look elsewhere for a company that will follow through properly, not take forever to load points, and not require an infinite amount of points to receive a five dollar gift card. Try Rakuten instead. Please don’t waste your time on Drop.
I love Drop!!!! ❤️ 5/5
Raindrop, drop top
Fix it 2/5
I have redeemed in the past with no issue. I try to redeem now it gives me an error that says “Looks like we haven’t heard from you in a while. We’d love to help redeem this for you if you reach out to support. Thanks.” I emailed and haven’t gotten a response yet. They take the points and give that error. When you close out of the app and come back in, your points are back. So... pretty much... you can’t redeem anymore. This app is becoming pointless. Please fix this.
Don’t choose Target! 1/5
By One Happy Parent
Don’t choose Target if you pay for your purchases with your Target card that gets you 5% back. That credit card is not set up yet as of 7/14/2019, and if you already chose Target as your store favorite, you can’t go back and edit your choices once you find that out. Whatever stores you choose, you are stuck with. This needs to be updated for sure!
It is a Scam 1/5
Once you have accumulated a large amount of rewards, they’ll flag your account and you’ll not be able to redeem your rewards. I contacted their customer support and learned they flagged my account for for high value spending. They don’t allow me to redeem the rewards I have earned. I am thinking of filing a lawsuit
Used to be a great app 2/5
Started increasing amount of points needed for a decent gift card. I’m no longer able to cash out $5 sbux gift cards
Trying to use my account 1/5
I’m trying to use my account but is not letting me sign in? What is going on help please
Lost over 20k points 1/5
I’ve been using this app for several months and one day when I logged in I noticed it asked me to recreate my account. I did and all my points were GONE!! I had well over 20k. I reached out for assistance and the response I got was I just created a new account. Not true...I resent more information and it’s been about 2 weeks and haven’t heard anything back.
No points for an offer 1/5
I made an in-app purchase for Lululemon weeks ago and the points have not shown up in my profile, nor have I had an update on when that will be. The offer is 40 points per $1 spent and I spent nearly $80. No contact options for customer service listed in the app either.
Attempted to sign up using my Facebook account. Drop took over my account and Facebook removed my phone number stating it was verified by someone else. Everything was fine until I added Drop. What a hassle to reclaim my Facebook account.
i’ve been trying to redeem my points since last night, spoke to someone from support and they said they’re doing some kind of testing and i have to wait 2 weeks ... then he said the testing lasted 2 weeks very very confusing wording like he was giving me the run around . every time i hit redeem there’s a glitch, my points disappear i refresh the app and they’re back again . what is the point of having this if i can’t redeem my points when i want to ??? a mess .
They made it hard to redeem rewards 1/5
Previously, you could just redeem your rewards inside of the app. Now they make you email customer service, and it takes many days before you actually get your gift card. I ended up having to buy a movie ticket out of pocket, which was frustrating.
Set and forget 3/5
Easy way to get some gift cards if the offers are places you normally shop.
I love it! 5/5
Great way to earn money back by spending money you would have spend regardless. Love the supercharge and how you can play games to earn points. Would definitely recommend to be aware that when choosing your power offers in the beginning be aware that these are the offers that you will be rewarded for continuously, so choose the stores you spend the most in! I made a mistake in thinking I was selecting the stores I want gifts cards for when redeeming points.
This app is a mess. 1/5
I have had so many problems with this app. I tried to redeem gift cards and the app would never let me. It only tracked some of my points and left out a lot of my store I had on my list that I would spend a lot of money at and I would put in that it missed my points at least four times and never got them. I contacted them to report the bugs and I was asked to tell them what gift card I wanted, I told them and then they told me it wasn’t available and that they are doing a experiment with the app. I was told I would have to wait until they were done with said experiment to get the gift card I wanted so I emailed back and said I was over it and I was deleting the app. Very unhappy.
Crap customer service may be a scam 1/5
By the shnitzel maker
Completed an offer, did everything i was told, deposited money and offer never came through. It’s been a year, i contacted customer service and when they didn’t have the answers they stopped answering, these guys are awful and lack simple intelligence. I’d stay away from offers, cash back works nice but be careful. No help, complete c**p for customer service.
LOVEEE DROP 5/5
Drop is one of the only apps I’ve ever made real money with. I’ve tried all of the survey apps and gift card apps but none of them compare to drop. I’ve had it for about 6 months and have already made over $120. Thank you Drop ❤️
I see the appeal of using this app. I was cautious as you grant them access to your finances. I ignored unfulfilled offers and inept customer support (or no reply at all) for the reward of $40-ish dollars a year in return for letting them know and sell data on my purchases. It seemed like easy money. That was built on trust. I trusted that they would keep their end of the terms of service. I was wrong. I tried to redeem my last rewards for a gift card through the app as promised. The app made me contact support because of a supposed error. There was no error as I was informed by support but they were conducting an 'experiment'. They ensured I would still be able to redeem my points. They sent an email gift card via Giftbit. Giftbit is a company that tracks gift card purchases for companies for further data on purchases. Data that I was being forced to hand over if I wanted to redeem points for data I had already provided. There was no way around redeeming my points without agreeing to Giftbit's terms and conditions as well. If a company will violate their terms and conditions so flagrantly, what won't they do? Delete Drop. Change your credit card passwords and move on from this 'experiment'
App is crap 1/5
By K Ellie Brown
Set everything up, linked a card, spent money at Starbucks and Target and nothing has happened. Spent money at Target a week later and now it won't even open the app. Soo, waste of time.
Drop gets you free $ back for shopping at your fave spots! 5/5
I love the Drop app. Simple and fun to use and navigate. I like how I can link my credit cards to it and I automatically get points for shopping at some of my fave stores that I have Pre-selected - like Trader Joe’s and Sephora. Also love the bonus games (snake game!) and ways to earn extra points by answering surveys. Hope this app continues!
They treat costumers like garbage 1/5
Again this is my best app for a while then I even referred a few people but y’all screwed me over and erased my reviews instead of helping me out I earned some points spent a lot to earn some in the app’s defense at least it wasn’t that many useless but it’s a rip off now I’m not getting my points after being a loyal costumer the reality is I had it up to here please help me I beg you I have just started spending points and paying for trials to not even getting the points it’s not fair I need help please I’m really having issues with my points posting and some offers I completed and aren’t even pending or anything
Was a great app till they started “experimenting” 2/5
I use this app ALL the time to redeem gift cards (mostly for Starbucks and Dunkin’). I went to redeem a Starbucks card last week and it told me to contact support. Fine, I did. Upon reply, they informed me they’re “experimenting” and disabled automatic redemptions. So now I have to wait 2-3 business days to go back and forth with a support person to redeem a gift card 🤔 none of this makes sense to me. Not that it’s the end of the world, but I’ve now spent $25 on coffee that could’ve been free via redeeming points. The entire purpose of the app has come to a halt for an experiment. COOL TACTIC GUYS!
Love Drop! 5/5
Been a loyal fan since Drop was first released. Love getting a few rewards here and there for shopping at stores I frequent. And sometimes the payouts/rewards are significant (e.g. values of $50+)! Easy interface and good customer support.
Awesome app! 5/5
By Mehak B Ali
This app is really great because it allows you to receive points on purchases you make and later redeem them for gift cards which is really awesome!! Just got the app and I can already redeem a $5 gift card!!
This app is great for everyday use and the ease of access when it comes to redeeming points is one of the best things. Drop has a wide range of possibilities when it comes to shopping; whether it’s through the app itself or going to your favorite place to make a purchase. You can count on Drop! I would give this a 10/10 if it was possible!
Easy free money 5/5
By John Daly (the drink, not the golfer)
This app is a nice passive way to earn points for purchases you are already making. The accumulate slowly but that’s ok because it takes no effort at all.
Fun & easy! 5/5
By Sharon I
I have been using Drop several months. You can link your debit & credit cards & earn points without hassle at your frequented store/eateries. There’s a fun Supercharge snake game for extra points!
I have had Drop quietly working in the background as I go about my regular shopping routine. I was earning points on things I was going to buy anyway, which is great because who doesn’t want to be rewarded for their actions?
I just went to redeem my points for the first time but when I got to the last step, I got a message saying they hadn’t heard from me in a while (which is weird) and to contact support. Well, there is no way to contact support with a question like that or an email verification process, and I had just verified my phone number in my attempt to redeem a reward (I had also emailed myself an offer from the app earlier in the same day I was trying to get this gift card). Tried to redeem again and got the same message and my points went down by 10,000.
Tried to use the website to resolve this and it took entirely too long to find a link for customer support. I forgot what password I used to set up my account so clicked the link for that and am still awaiting an email to help with my password.
So now I have no gift card, fewer points and lost faith in an app I had been enjoying until attempting to get something out of it.
Non-existent customer service 5/5
I filed a ticket for problem I’m having with that app giving a blank white screen 7 days ago and haven’t heard a peep. It’s really a shame because up until this point it was everything was going/working well and would have been a 5 star.
Easy way to earn money 4/5
I mostly use Drop for their power offers. You can choose up to 5 stores that offer the power offers, and when you shop at those store with a linked debit or credit card, you earn a certain number of points for each dollar you spend. I have earned almost $50 already. I wish you were allowed more than 5 power offers, since that is the main way that I use this app.
Favorite point app 5/5
Been a Drop member for a year and it’s my favorite point system app as I’ve tried others and this one just best suits my habits. I’m a big spender at the brands they happen to be affiliates with and I’m earning points for purchases I’m already making anyway. What more can you ask for?
Really love this app 5/5
I have been using this app for a few days now. It’s easy to use and lets you maximize on money spent at any related store. As a college student who loves Starbucks I’m happy to earn points that I can redeem to get my drinks from Starbucks. It’s a good deal.
Great service 5/5
Drop gives great customer service. If I feel confused or need help the support team is ready to help. This app makes it easy to add up reward points.
I use this app weekly.
Thank you Drop.
Honestly I’m giving you’ll a one rating star because you’ll deserve it I completed several offers and I’m tired of spending extra money for several offers and still not receiving anything is such an disappointment it’s a waste of time I’ve even wrote emails I’m tired of you’ll lying to me I wish you’ll were more honest I’m extremely disappointed and frustrated I’m not changing my rating for anything better until you’ll stop scamming people. I will tell the other people I know to not get with this app because they are liars scammers and thieves . Don’t do it it’s not worth all the trouble I have been having 59,000 points pending for over a week almost and nothing I completed other offers and y’all ignore me and haven’t even given me the points for 10,500 for fender trial And tidal I messaged y’all but y’all ignore me I’m tired of it just being honest.
Trash App 1/5
This app is trash! Once you get enough points to redeem something, it logs you out and you can never log back in. It says your password is wrong and when you go to reset the password, it never sends the email no matter how many times you try. Now it doesn’t even give me the option to login it just forces me to make a new account. Not worth your time.
Love the app! 5/5
Easy to use and rewards are sweet! Just be mindful of your choices at set up when choosing your power choices!
Never got my credits 1/5
I used a invite code for a $5 credit when I signed up. Still have not been credited, wrote customer support and no response after 4 days.
Won’t let me redeem a reward. 2/5
I have never wrote a review before, but I’m a little upset so that’s why I’m actually going to write one. I love the concept of the app. I occurred a lot of points and I finally decided to redeem them to use towards a birthday gift for my fiancé. Every time I try to redeem any reward, it says there was a problem/error with redeeming the reward and to contact the support team. Then when I get brought to the support page and click on rewards I don’t even get the options to do anything. Very frustrating that I can’t redeem anything.
The points from in-person shopping don’t even go through. You’re asked to choose from 5 stores when you first get the app. And you’re told that you’ll receive points from shopping at those stores with your linked cards. But the points never go through. A scam!!!!
Unauthorized fraudulent transactions 1/5
Immediately after successful linked a credit card, two large unauthorized fraudulent transactions appeared. BE AWARE.
ERROR Message 1/5
I loved Drop for a bit but all of a sudden I can’t redeem any of my points. I have over 20,000 ($20) and now I keep getting an error message when I go to redeem for gift cards. Its been almost a year and customer service won’t reply to any of my emails or claims. I guess they just don’t wanna pay up.
great app 5/5
such a great app. earn extra money while you shopping around.
Great app! 5/5
I have been using the app for about a year. I have gotten about $80 in gift cards since using it. It’s really easy to earn points. Whenever I am shopping for something, I check drop to see if you get points from that store. I also love being rewarded for shopping at target.
love this app! 5/5
while it does take a lot of hard work to revive your gift cards it’s worth it! you’re already spending the money, and now you’re being rewarded. It’s like free money!
Can’t redeem a gift for the past week.
What happened?! 1/5
This app used to be great, but now it seems like it’s super shady! A while back I tried to redeem a Starbucks reward for $10 and the gift card code was bunk. Never worked. I let it go.
Just tried to redeem a $20 Amazon card for 20,000 points and it said “Looks like we haven’t heard from you in a while, contact us for support redeeming your reward.” No reward but those $20,000 sure disappeared from my balance.
SO, I tried to contact for support and there was another error that literally wouldn’t let me even contact for support.
What a racket.
This app has lost all credibility with me. What’s the point?!
Highly recommend 5/5
This app is absolutely amazing!! I am able to use my debit card for regular purchases and earn points on them to redeem to gift cards to places like target, Dunkin’, amazon and the movies. Use code 5rflr and you’ll receive $5 once you link your card!
App crashing 1/5
The app has crashed twice while I was trying to sign up and now won’t let me in at all saying network error.
This app has log in problem 3/5
The app would open and wouldn’t show anything on multiple different tries, i decided to delete and reinstall. This time it wouldn’t let me log in. What a joke