Does not work on surface pro 7 with windows 10 1/5
By Manny Castañeda
I’ve been in the software industry for 30 years and I can’t get this to work on my surface pro 7 with an iPad. I’ve reached out to their support team with a dxdiag twice in the last week with no response.
Having a feature of Display duplicate but with only 1:1 ratio is available. I would like to use my ipad to magnify the original screen, so that I can draw or write with apple pencil easily, with the original screen remains same. (as picture below)
Couldn’t get air to work 1/5
The app is so minimal I couldn’t even get to a menu to purchase the optional Air upgrade. The only menu that would pop up for was to tell me to plug my iPad Pro into the computer. But after I did that and had that working the computer app told me upgrade to air there so I did. After uninstalling and reinstalling the iOS app to try to get a different menu to pop up so I could purchase the air on the tablet I decided that this app wasn’t worth the effort and will be trying to get a refund.
PC to iPad Flawlessly 5/5
By EJ. 38
Duet Display is an excellent app to increase productivity with another device that’s already owned. I travel often for work and the app has helped me work more efficiently on the road, without having to buy an expensive portable monitor device. Thanks Duet!
great 2nd screen 4/5
needed more screenspace working with adobe illustrator on a laptop. Duet extends the display to my 12” iPad Pro easily, after initial fiddling with setup, choosing which side to extend to, and finding optimum resolution, it’s basically plugin and get to work, no hassle.
Good once working; great support! 4/5
Couldn’t get it to work (out of the box) but never fear, Hector nailed the service experience via email and he had it up and running within a handful of steps. Very happy with that experience and so far with the actual purpose in the end. Thank you Héctor!
Works Great on iPad OS now 5/5
I couldn’t get it to work after iPad OS but after submitting a help request customer service (Hector) was fast and great in helping me figure out the issue.
I learned its probably best to email support for faster help rather than through the review panel.Duet Pro is definitely the best I’ve used for my work flow ,launching one of my animations to an external drawing program to edit on my iPad with the Apple Pencil and quickly back is great.
Thanks for the help support and great program
Flawless, even for a 4 yr old iPad Air 2! 5/5
Would happily have paid a subscription fee, as Duet made and supports an awesome product. Being able to hook a Windows laptop and just having the desktop extend just gives the device a new life.
got faster again after reinstalling desktop software 5/5
Recently has been so slow. After deleting the desktop software (for Windows) and reinstalling the newest version, it became fast again. Thank you for the update.
On the other hand, when I go to other apps in iPad and come back to duet display, the screen blacks out. I had to disconnect and reconnect the cable. Can this be fixed? Thank you.
Doesnt work at all 1/5
When I link my ipad air to my macbook pro all it does is display my homescreen and mouse. The mouse itself is very laggy and none of the tabs on my laptop is screened on my ipad.
Amazing App and Developers 5/5
Typically I don’t just go out and rate an app 5 stars because then it just seems like a throwaway account, but this app runs incredibly smooth and not only is it easy to use it gives a crisp display as well. At one point it started to lag so I contacted customer support, and they were fantastic. They were quick to contact me back and they were answering my questions decently late at night. Shout out to Luis on the Customer Support team cause they are amazing. I just answered a few questions to help out with information and they gave me a few directions for what to do and boom, worked perfectly yet again. If your still reading this I’d recommend this app I’m enjoying it and I’ve had it for roughly 3 or 4 months as I’m writing this. Thanks for reading this and I hope it helps. Have a good day.
Quando vc precisar não funciona! e é sempre uma lenda ter q atualizar e desinstalar!
After downloading my brand new PC wouldn’t stop from getting application errors. 1/5
My reviews are always positive until now. Going to get to the point I recently bought my gaming pc within the last 2-3 weeks. There have been no issues until the moment I downloaded duet. I am getting application error pop ups every 30 sec. a quick 1 min download has given me a hour and a half of trouble shooting and scanning for malware. Duet didn’t even open. Save your money!
Back up and running! 5/5
Duet updated their app and it’s working properly again. Thank you guys
Rocky start, but happy customer in the end! 5/5
Even though Duet did not initially work between my PC and iPad, I contacted customer service to troubleshoot the problem. Their responses were helpful, respectful and exceptionally prompt. After resolving a couple of version/driver issues, Duet is now working smoothly and I could not be more impressed. Already seeing a productivity improvement.
Not wireless 1/5
Pictures show wireless connection but it requires a wire. Deceiving.
Works great 5/5
After several lengthy emails with their customer support it turns out Duet will not work with an iPad as the sole monitor but they got it working after couple of emails
Constant need to restart app. 3/5
By S. Café
This app works great when not freezing. As a rough estimate on average I need to restart both the Mac and iPad app at least once per hour. Waking from sleep often requires a restart as well as prolong use with little activity on the external screen (like when watching a video).
Customer Service is excellent!!! 5/5
By Sharpies MacBook Pro
I’ve been using the Duet app with my MacBook Pro and my iPad for quite some time with no issues. Once I downloaded the newest version of iOS Catalina, there was an issue where the iPad display would not show the information I had dragged over to it.
I sent in a request to Customer Service, and in no time Héctor reached out with some specific questions! He was very detailed in the proper steps to make sure the Duet app was running perfectly. He was very polite and professional throughout the whole process!! I would definitely recommend the Duet application and the Customer Service behind it!
Great work team Duet!!!
Their customer service help was so great! 5/5
They responded within a day with all the questions they needed to then identify my issue. This revealed I had downloaded the wrong version. Problem solved!
Slow and restore from minimize shows black 1/5
Zero support! Connection is slow and not a lot of options.
Worst is that I have to restart when ever it is minimized and I bring it to the front the screen is black and doesn’t update.
Was robo-supported to their faq tool and it directed me to uninstall most recent version and then reinstall a year old version. After rebooting twice it doesn’t even connect. Then I tried to update to the most recent version through their windows application and it installed an older version. What a joke.
Great app 5/5
Downloaded this one, not to expensive and the install was quick and easy. There was an issue with the PC download and windows 10, but the duet support team were quick to send a new version of the download over and get it working. Nice simple app that works great.
Customer Service & Great App 5/5
Very quick response to fix a problem I was having. Great service and a great product. Love this app.
Customer service is the key 5/5
By Lost LB
I have to say the app itself is awesome, but their customer service is even better. I purchased the app two days ago and followed the instructions to install them on both my iPad and PC.
Unfortunately my PC keeps giving me a blue screen when I try to connect iPad to PC using Duet, I thought it was my PC too old since I got it 6 years ago and wasted my money. But I gave a last shot and sent an email to customer service.
Honestly I was not expecting a reply since no developers really got back to me before. But they did get back to me overnight. After asking couple of questions they gave me a solution and it worked! I want to say my developers can present good apps, but not many can keep their customer at the same level after they sold their products to you. This team is awesome!
SO BAD BLURRY ON 12.9
On the ball IT 5/5
By Live Life for God
Good tech support - good product 5/5
I had an issue with the displays and reached out to tech support for assistance.
They requested some detail info - I provided it - and they solved the matter very quickly after that. Turns out it was my ignorance of an macOS feature and not a shortfall of the product.
Top notch support. Courteous and professional. Can’t ask for more.
Now my old iPad has a new life as a very nice extended display. A surprise feature is the Touchbar on the bottom of the iPad interface. My older MacBook Pro doesn’t have the Touchbar - but it does with Duet. Cool.
Never worked for me 1/5
I am trying to use this from a PC to iPad and have the latest software across both platforms. I’m stuck on the connect to iOS screen and haven’t received a response from the support team after reaching out yesterday. No help.
Works great. Awesome support 5/5
I've been using Duet for a couple of years now when I travel. When Catalina came out I figured I'd try switching to Sidecar, but I never got it working over USB and the wifi connection crashed all the time.
I did have some issues using Duet with Catalina but I got a response from their support team in just a few hours, with a fix that worked for me.
Great app. Great support.
Not happy 1/5
So I bought this app for 10$ and 19$ per year I bought the full thing and it does not work a have a iPad Pro and a windows desktop and I can’t sign in to any of my 3 emails very disappointed in this app😤
Can’t use it 1/5
Doesn’t work at all. iPad always has pure yellow screen.
In the end , I found an alternative: XDisplay, which works on all platforms. And surprisingly, it’s free!
Desktop app crashes too often and doesn’t recognize iPad 1/5
Desktop app crashes. Even though the display is working. It says please connect device even though it’s connected and functioning. The downside of this glitch is that I cannot change the settings
Better off solo 1/5
Can’t connect by Air, wired connection will display screen but not allow any movement but mouse cursor on iPad screen; Apps and windows not responding. My wireless keyboard and mouse are also randomly losing connection. Regretting this purchase.
Does not work with Catalina 1/5
Duet working wirelessly but there is a cost. 4/5
This is my second review. Did 4 star now after getting good customer support. Though there was 50 % discount, it was basic that means you have to use a wire to extend display. You have to subscribe to Duet Air for $19.99/ year more to get the wireless extension. I am using now for 4 hours with wireless extension. My verdict now is AWESOME.There are sometimes lag but that was in the mirror mode only. I hope the developers will work on it more to make it smoother. I would say give a try if you do not like then in 7 days unsubscribe it and use with wire only. Mine is 2015 model so sidecar is not an option. Thanks for developing this App.
By Steve with a beef
Being able to use my older iPad 4 as second Retina display for my 2015 MacBook is great.
Well worth the money!
Great until update 5/5
This is a must have app for me. Had a little trouble getting it to work after the update, but restarting both devices completely fixed it. Love the touch bar functionality that is lacking in my 2014 MacBook-Pro.
Very disappointed 1/5
By Kashf Iqbal
I tried out duet pro and instantly cancelled on the first day: Even I’m mirrored mode, the lag is insane. It is simply impossible to use the Apple Pencil in photoshop without artifacts. Compare this to EasyCanvas which is cheaper and has zero perceivable lag. Duet bass works okay, but splash top x display does the same thing with only slightly more lag, for free. Frankly, my main issue with duet is price: Had duet been cheaper, and duet pro and air been one time purchased I would have no issues. But at current pricing this product is frankly a rip off.
Stopped working after update 1/5
No longer works after upgrading Mac to Catalina. Sidecar is not an option for older MacBook pros. Waste of money, now searching for a better option
Had an issue with latency and reached out to Duet tech support. Worked with Walterio and identified the correction was updating to a newer release on my PC. Problem solved!
Great product. Great support.
Waste of money 1/5
This app works when you first use it. But after using it with Final Cut and then turning off screen sharing, Final Cut became unbearably slow and would crash when doing literally anything. I was scared my Final Cut library became corrupted with all my wedding projects unfinished still on the drive. Turns out after closing this app which was running in the background, Final Cut started to work normally again. Of all the software that this would have been practical to use with, it crashes Final Cut every time its running. Don’t waste your money.
Not working 1/5
Stop working and I have the pro and now that my 1 year ends you contact me the worst app
I used it for 10 minutes and I am already disappointed.
If I change apps and go back to duet, duet crashes
There is lag. The touch works which is cool but it doesn’t feel smooth.
It also takes a considerable amount of computing power
Superb product 5/5
By Boris in Boston
I got an iPad 7 generation and wanted to used it with Sidecar.
Well, my MacBook Pro is “old” for it (mid 2015). I installed sidecar using a very useful instruction I found online but the video quality was horrible. Very laggy, screen looked pixelated, there was no screen size adjustment so I had to size it properly.
I found Duet online and I must say, this is my first product review on the App Store, but I am so happy with the results that I am writing this. Great screen quality, minimum to no lag, the app resize the screen dragged from the main screen.
Does not work on under boot camp 3/5
I have a MacBook Pro and I run Windows 10 using Bootcamp. There is some driver issues or something that prevents Duet from running properly. Tech support was helpful but to no avail. Dang. It is exactly what I needed but cannot use.
Works about 20% of the time. 2/5
I have to launch the app, open iTunes on windows and plug in my iPad in a certain order for the app to work SOMETIMES. Most of the time, the app screen goes black. I can move apps to the screen and they’re lost behind the black screen.
Again, this app should be FREE so users can try the software and then purchase full functionality. Can’t believe this isn’t an option. Waiting to see if Apple takes out this app with sidebar.
It’s Okay Sometimes 2/5
It is really great to have a mobile second display and the startup is fast and easy, but it doesn’t work as well as I would like. I’m using a windows 10 laptop and connecting the latest iPad Pro 12.9 with USB-C. It has some lag, the picture on the iPad is rather grainy, and it sometimes just goes dark for no reason. If I have to switch back to the iPad functions, most of the time I have to disconnect, force close the app, start it up again and plug it back in. Sometimes I have to repeat this a few times. I paid for the added features allow touch screen usage on the iPad, and it usually lags too much to be useful. I was hoping to use the Apple Pencil with this for Photoshop and illustrator and it doesn’t work. I don’t know it’s supposed to work or not but I was hoping it would. As time goes by the problems are getting worse. I will possibly need to find other options, just to give me a good, solid second display that doesn’t go dark.
Love being able to use my iPad as a 2nd screen 4/5
I was looking for an app that would let me use my iPad as a 2nd screen with my MacBook Pro. Duet does that. I wish the “air” feature to connect wirelessly wasn’t a subscription, they lose a star for that. Catalina lets you do that, but my iPad is older. Tech support is great, they got back to me right away to fix an issue with the Catalina update.