Never updates balance when used
Awful app 1/5
The app will not allow me to log back into my account, so I have lost all the money I have loaded to it.
Technical difficulty too often 1/5
I have to bring my wallet even though I have the app due to it failing so often. I wonder if the technical difficulties show up after you have made too much in rewards 🤔 4230 error over and over 🤷🏽♂️🤦🏽♂️
Dunkin app 4/5
By Momma star
I Lost money a couple times and been charged the wrong price a couple times but when I call They fixed 99% of those problems. I love the ease and convenience and ordering ahead of time
Too many bugs. Never works
Great app, when it works. Which is rarely. 2/5
I’ve tried to use this app 4 times, 3 of those 4 it gave an error saying Online Orders are not working at this time. What’s the point?
Great when it works. 2/5
This app is great when it works, but I can never reload my card with money when I need to so then it’s basically useless.
Doesnt work 1/5
By JEREMY NEILSEN
I tried the app and load $5 just to see how it works. The app charged me using my apple pay but it didn’t give me a virtual card saying failed! I need to call my bank to fix this!
The app keep crashing. Mine hasn’t work in a week and the app is literally the only reason why I buy from Dunkin’ Donuts.
Pretty App with No Functionality 2/5
By Sounding Board
The “rewards” on this app rarely actually work for me. The whole app layout is far from intuitive. I’d given up on it for a while. Used it today for a mobile order oh my free drink. Didn’t work.
App needs minor improvement 3/5
My biggest improvement suggestion would be to all the location to be saved with the type of coffee.
I only have two coffee types but have ten locations.
One day, I was in a hurry and chose the previous location two hours away...could not cancel order so I paid for two coffees but only enjoyed one.
It would also be to get rid of the “are you ready to pick up and are you walking in”
Make all of this part of the favorite and it would be much more convenient for regular customers
Morning COFFEE !! 5/5
My daily goto coffee spot . Great service and fast.
A Mess 2/5
This app tries way too hard, but misses the mark and functions horribly. It would take far too long to outline everything that is wrong with this app, so I will just give my top three issues.
First, it takes too many clicks to submit the order. After you confirm your order and hit submit, you are taken to a screen that thanks you for your order and offers a couple of options. You can save the order to your favorites or say you are ready to pick up your food. If I just hit submit, why would I not be ready to pick up my food? many people see an order confirmation and pay no attention after. Why would they? No other mobile ordering app does this. If DD wants to offer a later pick up time, why not have that option before the final order submission? This of course leads to a lot of wasted time when you do not see and tap that button.
Second, the pickup location function stinks. I cannot tell you how many times I search for and select the location I want, but after I submit, it actually placed the order at my default location. Which is not what I want. Not helpful.
Third, the menu does not include seasonal items. My kids love those, but I cannot use the app to order them.
My recommendation: just copy the Starbucks app. It does not have these issues, it looks cleaner AND it allows you to tip in the app.
Don’t enjoy paying on phone 2/5
By I need to get a life...
I don’t like paying for things on my phone. I have many rewards apps and none of them make me pay ahead for preordering. I would like to still receive rewards and have an account without needing to pay the app. I would suggest taking that element out and you might have more people using the app.
Nice Try 1/5
It’s a great idea with a horrible way of doing it. What happened to the perks? Same thing that’s available in store to everyone. Points and skipping the line is the only enticement to use the app.. honestly, I use my card more often because it’s more convenient than reloading the stupid app for nothing.
Can’t connect?? 3/5
Numerous times I get a message that the app can’t connect once I put my order in. I drive the same way everyday and have great cellular service, I am unable to get coffee due to this problem
iPhone X problems 3/5
This has problems with layout on the iPhone X
Love the idea, but ...the stores don’t execute 2/5
I got this app thinking it would be as awesome as a certain competitor’s app. You order and pay ahead, then just pop in and pick up your ready-made order at the counter. That’s how it works with the competition’s app. Except no.
The Dunkin’ shop doesn’t put the order together until you get there. There is only one Dunkin’ near me, and due to their long lines and constantly getting my coffee and food orders wrong, I seldom go there. Seeing this app, I thought I’d try them again for a very early office meeting. I needed a couple dozen donuts and some donut holes and a coffee w/cream and sugar. Simple stuff. I ordered the night before for drive thru pickup. Because the app only confirms during store hours, the next morning I confirmed and tapped “on my way” on the app about 20 mins before I actually arrived at the shop. When I showed up at the drive-thru, they said they had received my order but I had to pull into the parking lot and wait. It was at least an additional 8 minutes before they brought it out, and huffily at that. Unpacking at the office I realized they shorted me the number of donut holes I ordered, even though the correct number was clearly listed on the receipt. Turns out a great concept and app can’t fix a shop with consistently poor customer service.
Can not connect 3/5
When I loess app, reload it or reinstall it’s still says can not download new polices.🤔😑
I get an error 4241
Love this location!!! Always gets my orders right and that is soooooo important when you go through the drive thru! Does staff is excellent and friendly too!
Waste of a download 1/5
Downloaded this specifically to send a gift card by text. Went through the whole process, they took the two dollars from my credit card, but when I went to send the gift card, said it couldn’t verify my payment info. Waste of time
Dunkin app 4/5
By Ginny B26
The app does not always work si it got 4 stars but Dunkin coffee is awesome
Update menu on app 3/5
Dunking needs to update their menu to reflect what the stores near you
When the app works it’s great 4/5
There have been promos that don’t automatically get applied when they say they should and there are times that the app says it’s experiencing problems and can’t submit the order request. Other than that I enjoy the convenience of the app and the free drinks!
Getting better 3/5
By Dad of 2 boys
The app is very user friendly... but I want an improvement before I give 5 Stars
One important improvement would be to let me see the card balance after every transaction in the transaction history. Don’t give me the excuse that There isn’t room, my bank app can do it, so can you.
Gift card system breaks on the regular 2/5
I can’t even count the times I have had issues with the gift card balance not updating leaving me to stupid at the register when the balance shows enough money but the cashier says insufficient funds.
Best invention ever 5/5
The perfect app when you live in an area that gets flooded with tourists. This is a must have when lines are ridiculous in Summer and you just need to get to work!!
Order on go 1/5
The app would be great if order on go’s were actually ready in decent time. 90% of time I order and drive thru with no cars in line and still wait longer than usual and I ordered on go 5 min ago
Works about one percent of the time 1/5
You will lose money
Coffee at its simplest 5/5
Love, love, LOVE the ease of the app and placing your order for skip-the-line service! The app allows you to customize your orders, save your favorites, and earn rewards. I only wish I had used it sooner!
Easy app 5/5
This app is easy to use
Other apps offer better incentive 1/5
I could care less about reloading funds into this app.. Other apps such as McDonalds have weekly promos if you order via the app. DD’s perks are the same as what you can get in-store and the reward to get a free iced coffee is not worth the amount you have to spend. I’ll use Apple Pay for those rare DD moments.
If I could have given this app a 1/2 Star I would have 1/5
By Frustrated off Cardholder!
Update! 5/12/18 - just heard the dumbest thing! I just called Dunkin Donuts in Cooks Corner, Brunswick MAINE. I decided to try the “ORDER AHEAD” feature. It does not give me the option to have request for melted sugar in my Ice Coffee So I called them to ask for melted sugar. They informed me that they don’t make your order ahead they wait until you get to the drive thru to make it so just ask for melted sugar when I get there! SOOOOO PLEASE EXPLAIN TO ME WHAT THE BENEFIT OF ORDERING AHEAD IS???.... AGAIN ONE OF THE DUMBEST THING I’VE HEARD! The whole point of this app is to be efficient and convenient which it’s none of the two! When you open up the app nothing is updated! Points are as of 2 or 3 days ago. That I can deal with...what STRESSES me out is when I’m on my way to work, in the drive thru, app opened to pay (which says I have more then enough money for my order) to find the guy at the window saying I still owe more. ONCE AGAIN THE APP DID NOT UPDATE MY BALANCE FROM 2 day ago!!! When I go to reload I find my credit card into missing! WHAT??? Now what normally takes 5 minutes to go through the drive thru is 10-15 minutes because as I’m putting my credit card info BACK in to load my app funds it’s not accepting my address. After several attempt I give up and pay cash, don’t get my points and created a line all the way to the road!! Great job Dunkin!!! Keep you the great work!!
I love this app! It makes me so happy to be able to order stuff and pick it up so quickly without waiting in lines. HOWEVER, when I order munchkins through the app, I can’t specify that I want only glazed munchkins. Please help!!! I want to be able to order specific flavors of munchkins. Thanks, Dunkin!!!
Great... but needs everything bagels 3/5
For some unknown reason, everything bagels are not an option for to go orders. But raisin bagels are. Gross.
Could be good 2/5
This has the potential to be a good app however, it never keep the proper balance on your card. It’s embarrassing when you go in an there is not enough on your card....Also I wish you were able to order from the full menu not just offer s few particular items....
By dakini writer
If u want to reload ur card u have to have the ccv, so u have to fumble and find that every time, it cannot photo yr card like other apps. The pre ordering doesn’t work. There is no way to customize order ( I like both half and half and milk in my ice coffee).
DD coffee is good, why can’t their app be as good as Starbucks?
Constantly inaccurate 1/5
By Jim Luurtsema
These kids aren’t listening like at all... Getting worse by the day.
Can't reload money 1/5
I can't put money on my card it's asking for cvv code I put it in but there's no enter button to confirm
By Nickname since all r taken
This app is just so convenient. I don’t have to wait in line and I can get a coffee before work without having to worry about a long line making me late.
By dunkin donut fan #1
Great app when it works. But it doesn’t allow you to add anything to your cart 90% of the time. I have it on multiple phones and they don’t work.
And when I go to Dunkin’ Donuts to order. The line is extremely long. Fix your app!!!!!
Stinks now 1/5
So ive has this for years. It was great. Past few months it has gone down in the dumps. The app never works, doesn’t let you add money, there is ALWAYS something wrong now. I myself sadly might be leaving Dunkin’ Donuts and just going to Cumbys.
Errors constantly! 1/5
App used to work great. Lately it either won’t order or can’t add funds due to technical issues or errors. I really love the idea of this app as otherwise I have to wait in line for 20 minutes. Please fix the bugs and provide a consistent app that works! Then 5 stars! Also fund amount is usually wrong and never refreshes.
Great app! 5/5
Easy to use! I use it everyday
Always having technical difficulties 3/5
By Joha Anderson
Always having technical difficulties and cars sometime won’t load so annoying... 🤦🏻♀️
Can’t choose add ons or things missing like ice green tea. If getting bagel, can’t choose to out American cheese, only cream cheese
Good app when it’s not having “technical problems “ 2/5
This app saves time and makes it easier to order/pay but unfortunately it seems to have issues constantly. Today when I placed my order I saw my balance was low on the app, I went to add some funds but it was having problems and wouldn’t work. This happens on a day I forget my wallet at home. Luckily my Dunkin is awesome and they know this app breaks often so they comped my order. Still embarrassing though.
Where is the Passbook integration? 3/5
There used to be Apple’s Passbook integration, but it is nowhere to be found now. The app page for the app even says it “Supports Wallet”. What happened to it?
Needs work! 3/5
The balance no longer updates after the latest update. Other than that, which is a big thing if you go to Dunkin 3 times a day like I do, the app works as intended. Please fix this issue.