I like the idea but they have a lot of work to do. They need to make sure everything is on the menu to order on the app. Also, the total should deduct the promo price before completion instead of having to make the consumer put more on their card if there isn’t enough to cover it without the promo. Honestly this keeps me from using it more just because I don’t always have the means to put $10 more on.
Also, they don’t always give things as advertised and it is better to just go in the store because you can interact with someone.
Not loving it 2/5
This app used to work much better. I don’t know what’s happened to it, but there are so many glitches that I’m wondering if it’s worth using. The card balance hasn’t been updating, so I have no idea what my actual balance is unless I go online or hope they give me a receipt. I don’t always pay attention to my balance before I order, so I could be getting ripped off. The bonuses that they offer don’t always go through and you wind up having to email to resolve the issue... sometimes multiple times if they don’t understand the issue you’re having. I used to enjoy using the app but anymore will probably go back to using my card.
$10 min & Doesn’t update balance and points accurately 2/5
The app is a cool idea but it doesn’t update your balance and points accurately. Also, $10 min is not a good idea. If I only want a coffee I shouldn’t have to add $10 to my card. You shouldn’t be obligated to add $10 to your card every time you get low. Customers should have the option to add how ever much they want to their DD card
Please fix 1/5
App won’t refresh
Could we please get a refresh button that is large enough to actually tap and works. Countless times I've refreshed my balance only to get to the window and find out it's low.
I can’t even get started 1/5
Says I can’t add my card because of technical difficulties?
Love the app but.. 2/5
I love the app it’s easy and convenient when I want to order a coffee but I feel like it doesn’t actually save me that much time especially if you go through the drive through. I will say though that every single time I have ordered on the go my order is ALWAYS wrong. I asked for a donut one time and they gave me a breakfast sandwich. Today I asked for a strawberry frosted donut and they gave me a sugar coated donut with jelly on the inside. I’m not sure why it’s so hard to get the order right but it’s super frustrating. Also on the app if you want donuts they have a super limited selection to choose from so your best bet would be to just go inside and wait in the long lines or stand there forever waiting to be helped.
Asking too much for a rewards/ordering app 1/5
Other reviewers already mentioned how they REQUIRE you to give up payment info or refuse to let you use the app.
They ALSO expect you to put it on a reloadable card, there’s a certain psychological element of “having it on a card, so why not?” Then there are auto-reload functions and people’s sense of “well I do buy here”
I don’t do dunkin and I remember why. Same reason I gave up starbucks this reloadable card charade is not worth it, but I guess that’s the only way they do rewards. Guess I’ll stick to Krispy Kreme and making my own coffee.
I’m not a sucker, I just thought I might try their products. Too bad they ask too much.
Needs extra ice button 2/5
By extra ice ice babg
Needs extra ice button
The app is cool and the orders are almost always ready when you order on the go. I don’t like how you have to add a minimum of $10 and how the discounts aren’t applied until the order is complete. They should fix that. And you should still be able to get discounts even if you have no balance on your DD perks card.
On more than one occasion this app tells me my debit card information is “wrong” and doesn’t load my dd card... but the money is still taken out of my checking account, and then has to be corrected, while never actually ever loading my dd card.
Error messages 3/5
I normally love this app as a quick and easy way to pay at Dunkin’. However lately it’s more trouble than its worth to actually put money on it. Near constant “we are having technical issues please try again later “ i have gotten the same message now for a month
Love this app 5/5
Have to say it sometimes doesn’t work but that seems to more related to bad data connection and occasionally their system is down. But works at least 9 times out of ten. In my experience they do have my order ready when I arrive but it also depends on the staff and how busy they are. Yes they hold a small amount of my money but the convienence of not pulling out cash, card or even phone is great.
No to APO 1/5
My APO address is my billing address but I am unable to select that option in filling out my credit card info. So this app is useless to me
Love the ToGo ordering 4/5
Only wish you could add notes to the order. Like how many pumps of a flavor you want in your coffee or option to mix flavors, extra cream cheese on the side that kind of thing but other than that 👍🏼
Works most of the time. Easy to use
No coconut!!! 4/5
I love everything about the app, except when it comes to flavors. When I tried to order on the go, I could not find coconut.
Decent app 4/5
App has been working a lot better lately. Still need a note field or something to let workers know preferences that are not an option in the app. (I.e. When ordering munchkins it would be great to be able to give a preference “no jelly filled”)
Great app 4/5
I love the app and think it’s such a great convenience to skip the line. The only think I miss is that you can’t always order exactly what you want online for example I drink a macchiato but with cream and I don’t have that option to enter it on the app. Other than that it’s a great app!
Needs a real favorites function 2/5
While it is convenient to be able to order on the go, the app was clearly rushed to market. The user interface is terrible. There is now way to save favorites efficiently. You can’t tie your favorite location to your favorite order so you have 10 clicks to make the same order you make everyday. And if you commute, you WILL forget to change location and pay for something that was made 20 miles away.
Great Service 5/5
The store on Bethany Road, Hazlet, has excellent service. I highly recommend.
Messed up 3/5
We go everyday, 3 out of 7 days our order is messed up. They need to pay attention to the orders and be kinder
App still doesn’t work go to Starbucks 1/5
By Just delete it
Revised the app now it doesn’t tell you your balance what a joke
Need to expand the menu 2/5
I really like the idea of this app. I order my coffee during my morning commute and pick it up on my way to work. Except the app crashes frequently, many items available in store are not on the mobile order menu (such as green tea!), and many times I show up at my order location and find that my order hasn’t been made. The app is nice for coupons, but it’s usually faster and more accurate to order in store.
Please fix store hours 4/5
Love my DD app!!! Except the store hours are listed wrong for the Mt ORAB OH store!! Please fix so my tweens stop insisting “they’re still open!”
Only one dozen donuts? 2/5
Why are users limited to ordering only one dozen donuts on the app? My office needs more than that and would like the convenience of ordering ahead.
Tammy TeachU G 5/5
By Tammy Teach U G
I love DD! I go every day, and I even have the K-cups at home. Trinity and Dana at Kings Drive DD are the best!
App works fine - usually 4/5
I haven’t experienced the problems most often mentioned in some of the other reviews - my order has always been ready when I arrive (usually within 5 minutes of placing the order) and has always been correct. Kudos to my “home” DD, I guess.
There have been a few times, however, when the system has been down and I have been forced to wait in line and pay cash - that’s annoying when one keeps a significant balance in the acct..
Awesome workers 5/5
By Joey c loves me
I go here everyday at approx 4:00 I order on the go my order is always ready and I am greeted by my first name and a smile all the time.
Needs a lot of improvement 2/5
This app is convenient for when you want to order on the go, but other than that, it’s just...bad. And always has been. One of my biggest issues is that it doesn’t inform you when something is out of stock at a store. I pay money for an item, only to go to the store to find it’s not out with the rest of my order. Why? Because it’s out of stock. How on earth am I supposed to know it’s out of stock if the app doesn’t tell me? I order in the app to save time but a lot of the time it does the exact opposite. Now, look at Starbucks. Their app is wonderful. Its design is appealing, it’s efficient, and it tells me when certain things are out of stock in their store, so i don’t waste my money. It also tells me when my order is ready, and the orders are always made fast, ready when i get there, and ALWAYS correct. I wish the Dunkin’ app was like this, it would be a lot more enjoyable. It would also be nice if there were more rewards, rather than a free beverage once in a while. Starbucks also offers a wider array of rewards. Another thing Dunkin’ does not do. Give customers more variety.
The credit card system is a joke 3/5
How in the world can you have an app that you can save credit cards in but you can’t edit the card information once it’s been entered?? Is this a joke? I seriously have to call customer support to change the saved card information? Absolutely ridiculous. Who designed this???? Other than that the app is great!
This app needs a coffee punch card like McDonald’s app every time you get five coffees you get a free one. To me this app doesn’t offer much for savings. Take some pointers from the McDonald’s app. Have better deals
Super Easy 5/5
By FL Pros LegalRealEstateTitle
Our office is right next door, so we walk right in and grab our order skipping the line which saves time and money for our business. Life got easier😃👍🏼
Oaklyn/Haddon Township NJ 5/5
The staff at the White Horse Pike location in Haddon Township/Oaklyn NJ is the beat! Everyone is friendly and in 3 years I’ve only ever had my order not correct once. Michelle is the coolest!
Not working since March 17 1/5
By Teen Angie
This App has so many problems it’s not only worthless it’s frustrating.
The app gives me a (-500) error and tells my to try again later since Mar 17. I have contacted DD they replied once and have ignored me others two emails, including the one that contained all the info they asked for. At this time I am so frustrated that I am looking for another way of getting the donuts I order weekly. The ability to order more than one dozen at a time has also not been fixed since my initial review mid 2017. If you are going to create an App for convenience take the time to fix the bugs.
I love my Dunkin 110 Street Road Feasterville 5/5
Always gets my drink right. Always a hello and a good day with my name. Samples for me or my son. Quick, friendly and everything is always JUST RIGHT!!!!
Can’t get a refund 3/5
By Bg truck
I have walked out several times whithout my order some times over 10 min from time of placing. And can not be refunded
App doesn’t work 2/5
I have re-installed the app numerous times and it tells me the store isn’t taking mobile orders and when I go to the store it says they are and there is something wrong with the app
Pretty Good App 4/5
By All the names are taken 65
Overall i am very pleased with the app. It had good functionality and very rarely glitches or is down. My issue is more with the logistics. I would like to see:
1) The assigned point totals for items. I would like to know what is how many points.
2) More consistent deals. Some weeks like this week there has been nothing to build points. Some weeks there is visit three times, get this or double Wednesday , etc.
like I said, overall very pleased just a little more clarity and consistency.
Terrible app 1/5
Doesn’t update balance most of the time, unless you manually refresh. When reloading, on several occasions, my credit card was charged but the app gives error message and no money added! Happened at least 3-4 times!
Great app but lacking 3/5
I work at an office that isn’t far from a DD location. We often send someone to pick up large orders. My problem is that the to go menu is lacking, so we are unable to use it. It’s so limited on menu items. For example vanilla chai tea latte is only listed under hot beverages. What about the iced and frozen varieties? Btw I live in South Georgia so we barely drink anything hot.
Decent App 4/5
Decent App but has its issues.
Very Happy and please with Dunkin Donuts 5/5
By Walk-In available
Very Happy with Dunkin Donuts and most of the staff.
On the go order 5/5
I love the app! But it seems 3/5 orders its never ready when I drive thru to pick it up. The whole point is for your order to be ready when you get there not after.
I have to draw the line with missing money 1/5
By Some chick in Philly
This app used to be good. I downloaded it when it first came out and suffered through the “growing pains” as it was developed to do more than just pay for your orders. Over the years there have been inconveniences with crashing and I loyalty suffered through them all because overall it was a good app. Was a good app. Long story short, I went to reload my card one morning through the Apple Pay option. I received the apple confirmation and the new balance showed on my card. When I got to the window, the scanner didn’t said not enough money. I paid the remaining balance in my card figuring maybe this was just another one of those times where the system was slow and needed to catch up. It never did. Money was taken from my account for the app and never put in my card. I contacted customer support and provided them all the requested I formation there response “too many reloads. I should reload a larger amount”. No thank you. You stole this $10 from me and now I only wonder how many other times this has happened since I have been blindly reloaded when prompted. It’s been a week and the money still isn’t on my card and it hadn’t been returned to my account. I love my Dunkin and the app was good, but I need to draw the line at stealing my money. Goodbye Dunkin. We had a great run.
Davis St Dunkin Moosic Pa 5/5
Great service and enthusiastic employees, also make a great coffee!
Free coffee 5/5
The app if easy to use. Makes my order taste even better.
Waste of time 1/5
Absolutely horrible app. Save your time and your money. You cant even save a credit card to your account without there being a problem. After three attempts I gave up. Dunkin’ Donuts isn’t even worth that trouble. Dunkin’ Donuts, I ask you this - exactly who do you think you are? Your food is subpar and only serves to stabilize my metabolism. I never go to your restaurants for the taste. Make the app work or take your sad excuse for a restaurant franchise out of our lives.
Best thing ever 5/5
On my way 5/5
By Coiled garden hose
Makes my on my way coffee so much easier! Plus points and perks are a plus!