Some time have problem with order going through bu other than that it’s awesome
I’m having trouble updating the app it keeps telling me no longer available
There’s always an error message, and it won’t keep a password.
App can be tricky 1/5
You must be very careful bc the app will say "error" when adding money but when you try again, it will have added twice the amount you intended to add. Also, be careful when ordering bc the app will ask for money (when there is not enough to cover the order) but will add the item to your basket and you might end up ordering two of the items you wanted. (I learned the hard way.) Also, Dunkin' Donuts does not answer emails when any problems you might have arise and I have called the number on their webpage and each time waited over 45 mins to speak to someone. The first time I was walking and I mistakenly ordered to another store in the area (I work in Downtown Manhattan where their could be several stores within walking distance)! When I got to my regular store the order was not there. I couldn't go to the store I mistakenly sent the order to bc I was late for work. The only reason I use the app is bc of the freebees. If they ever remove the freebees I will not use it.
Offer deals but they don’t show up in receipt 3/5
You have the special between 2-6 and it never shows up on the receipt through the app. It only works if I personally go. This needs to get fixed. Also add the bagel twist to the menu. This app has been out long enough to include this favorite item
New update is horrible 2/5
The newest update is terrible! Now it doesn’t have saved locations/previously visited locations. And the map doesn’t show my usual Dunkin’ anymore so now I can’t even place an online order for that location. Annoying.
Why ask for our phone number 1/5
I don’t we should have to give up our phone number. So with that I will not sign up for this app.
No use if you don’t have DDCard 1/5
Yes, this app is useless if you don’t have dd card or something. The developer is stupid to develop this app to have dd cars as mandatory to navigate to order anything. Deleted it since I couldn’t order from the app. I’m a developer and this is like having a stupid 10 year old develop the app and getting g it reviewed from maybe a physics education teacher. Basic functionality doesn’t work!
Awesome Customer Service! 4/5
Was helped by the Support Center Coordinator, Kassie. 👍🏼 I had a problem w/ the app where it redeemed a free beverage perk but I was still charged on my Dunkin’ card. I submitted a “complaint” to their email. This happened at 10:37am and they fixed it by 12:00pm, same day within 2 hours. I was extremely impressed and by far the fastest customer service I’ve had compared to other apps and companies. So I wanted to leave a positive and honest review. 😁
Plank Rd 5/5
I’m so glad I downloaded the app. That crew at plank road is awesome! Thank you,
So in order to use this I need a dunkin donuts card. Most ridiculous thing ever.
Dumb app 1/5
I have a Dunkin’ across the street from the Starbucks that I frequent. Starbucks you can pick the location you want to pick up your order and just order. With this app you need to physically be near the area. Stupid, especially if you take the subway and can cover a mile in less than 5 minutes. Every morning I wake up, go to work, on my way to work order what I usually want from Starbucks on the subway a couple of stops away from my work location and then go in, pick it up, go to work. Easy. That’s all I want. Also the gps inside the app looking for locations seems to be out of wack. Anyway, never using this app again. Tried twice. Seriously, take a page out of the Starbucks app.
App is great. Love it. Wish establishments would keep up with orders promptly. Sometimes your wait is long and could have stood on line if I wanted to wait.
Constantly crashing 1/5
App is always crashing rendering it unusable.
Easy to use 5/5
This app is easy to use and you get rewards like free coffee or lattes. If you know you go to DD often you are doing a disservice to yourself by not using this app:)
Ms Lara 5/5
Really enjoy Dunkin’ workers’ enthusiasm and prompt assistance . They always serve with a smile and ,”Have a nice day.” That’s always a good way to start the day !!! Kudos to them !!!
Good app - always a problem 2/5
I use this app at least once per day (well two if you count going back into my on the go order to say I’m ready to pickup). I use on the go ordering in many different locations - sometimes my normal ones and sometimes ones I search for while traveling. It looks slick and has so much potential. But there is often a problem - usually errors communicating with locations or crashes or poor performance. I was excited about this upgrade, but the latest release, I’ve lost (or can’t find) my favorite locations even though its highlighted as a feature in the release notes. I place my order when I get on the commuter rail - they location I order from is no where physically near me so this am I had to go through 3-4 clicks plus typing a city and waiting to find my usual location. Annoying.
No way to truly customize mobile order! 1/5
I would MUCH rather use the mobile order option in the app bc every store gets my drink wrong every time I order. However, you are not able to fully customize your drink in the app and therefore I cannot use this feature. My EVERY DAY order: large cold brew, 3 cream, 2 caramel, 1 mocha and light ice. You cannot order this drink in the app bc it doesn’t allow you to customize more than one flavor shot/swirl. If you add two different flavors it reverts to the number of flavor shots for each flavor for the size of drink you’re ordering. For example, when I add caramel and mocha to my large cold brew in the app it adds 4 caramels and 4 mochas which is entirely too sweet for my taste and NOT what I want to order. I am not given the option to change the number of flavor shots of multiple flavors. Dunkin’ please fix this app defect and I will update my review to reflect appropriately.
Love DD!! 5/5
The app is so easy to use and amazing. It’s simple and gets me my coffee so fast. No wait. No line. Just grab and go literally.
Not all the donuts they sell are in the option list. I think all the donuts should be on the on the app to make on-the-go ordering easy.
The Store Finder Is Buggy 1/5
If I scroll through the map to another area, I see a “Search Here” button. Tap it, and the map view scrolls back to my position. This is useless. I’m looking for stores in the bounding box described by the current view (Yelp does this), not stores near me.
FIX IT!!! 1/5
I’m not under 18 and I only able to pay cash in person, I get frustrated because I would be hungry and angry because I don’t have no credit cards or anything!!! IM SURE PEOPLE that does not want money or anything from their debit card, PayPal, or credit card!!!!!!! Please I need this to fix because I’d be giving 5 star if it allows to pay CASH in person
Very confusing 1/5
Why do I need to add funds and how do I do it? Why I can’t I just use Apple Pay?
Cancelled app 2/5
By DD app changed
After having the DD app for years, I cancelled it. The money became inaccurate and it was slow to register purchases. Tried to call for help but no one answered.
Missing Products 2/5
Where’s the iced *green* tea for f’s sake? I’ve been waiting over a year for that to be added but still the only flavor available is black.
Why the DD card 3/5
Would have been a 5 star review if I didn’t have to keep reloading a card for ever purchasing. Just let me use my debit/credit card! Oh and teach your restaurant managers how keep supplies in stock. Every location I have ever been to had ran out of whipped cream. It’s not right to charge full price for something that’s not made as advertised!
Free beverage coupon 5/5
By Ms. Kitty Kat
Would be nice if you could use your free beverage coupon via app even if you don’t have enough money on the card to order before you get to window to save time.
Can't do anything without first adding cash to the app from a credit card.
Just let me order something and pay for it after putting them in my cart.
Your up doesn’t update on daily basis 2/5
By vlp images
A number of times now I have went to pay and there was showing one amount and that amount was not correct. Shows maybe 10 and only 8 is there, this is after refreshing multiple times. Please fix your app thank you!
Wish there was an option to send a message with order.
Best apps 5/5
By Derek McKeon
It’s too easy for me order better!
App does not add value 1/5
I have tried on multiple occasions hours, days and weeks apart to add value to my DD card and I get an error message that there are technical difficulties and to try again later.
Very convenient however Depending on what you order the options are limited. I can’t add Jelly to my croissant Some specialty flavors are not available
Requires updates too often 2/5
Requires updates that prevent you from paying with the app until you do so.
Always technical difficulties 1/5
This app is always experiencing technical difficulties and I can never Place my order. On the rare occasion it works I get to the drive up and have to wait for my order anyway. So much for saving time!
This app is terrible. Sometimes you have to sign out and back in to reload your card and sometimes it just works. It doesn’t subtract your free beverage from your total until after you send your order and it’s often the incorrect beverage. Ridiculous.
Dunkin’ App 3/5
By Lion Bone
The app could be improved by showing the discount price in the totals BEFORE having to submit the order. Also, your account balance should not have to cover the retail total if discounts are applied. We cannot submit an order if our account balance only covers the after discount total price.
This rarely works, other reviews must be fake 1/5
By Daquan O
This rarely works, other reviews must be fake.
On the go 5/5
On the go is the best!!
By far the worst app I have ever installed on my phone. When it works, the order on the go feature is great, but it consistently breaks down. I would eliminate it all together except it still has my money on it!! So now I’m on a 15 minute hold for customer service!!igh!!
Always Errors 1/5
I updated the app and now all I get is errors about technical difficulties. Get it together Dunkin’!!
used to love it 2/5
i used to use this app 3 times a week but recently it won’t let me add value to my card due ton”technical errors.” i’ve tried using different payment methods and re downloading the app but it just doesn’t work. guess i’ll have to use starbucks.
My liquid crack 5/5
By Lisboa C.
Love the convenience and accuracy
Cluttered screen 1/5
Every time I run the app, the screen is cluttered with big advertisements. I have to tap through a bunch of screens just to get to the items I use every day. That’s not helpful to your customers. Allow customers to decide what items they want to see when the app is launched.
Works 1 out of 10 times for the past 3 weeks 1/5
Used to love this app. Once in a great while would not work but it very rarely works lately. It’s too bad because it is a great tool but they seem to not want to fix it
Awful app 1/5
This app is absolutely Terrible. I go back and forth between Starbucks and Dunkin’ and figured I should at least download the app to be able to get the points for purchases. I downloaded the app, loaded a DD card, and TRIED key word TRIED multiple times to join the perks and it will not let me. So disappointing. You need to fix your app cause it’s absolutely garbage!
By California baby Girl
Very hard to use!! Wow and I’m a Young Person! Not easy to navigate at all. Frustrating!!
Not always up to date 4/5
Sometimes I have to call in to get the offers. It does not come off when I’m using the app.
Almond milk 2/5
I do love using the app but you should be able to adjust how much almond milk you want in your coffee. Just like whole milk. Please make the change and the app will be perfect. Thank you.