App crashing after the update Can’t open app now. Fix it please 1/5
Can’t reload card! 1/5
By erica marz
Can we get a fix to be able to add value!? I’ve been trying for days and my cards no longer show up when I login on a desktop. Very very frustrating. I’m an everyday customer.
What's my Balance??????? 2/5
By Wholly Molly Donuts
I like the app, I like being able to scan code from my Apple watch and not having to carry my wallet......HOWEVER, my balance never updates!!!! You all have me looking crazy at the counter arguing about my balance. Looks like Dunkin Donuts keeps better records. Do I have to really go into the store just to check my balance??????? Anxiously awaiting a reply.
App is always broken 1/5
By sense paradise
Add value is broken. Transactions failing constantly. Such useless poor written software.
Dunkin’ at the Ferry in NYC 1/5
You need to get the old manager back! Every day my order is messed up. Get the old manager back!!!
On the go ordering 3/5
I do llike my dunkin app and I love to order ahead but I really wish I had the option of tipping with the app. Also seems to have errors regularly which don’t allow me to order, either that or the individual stores aren’t always excepting orders. It can be frustrating when I’m rushing off to work.
App crashing! 1/5
The app is now crashing on my iPhone6 after the new update!! Frustrating as I have perks that I earned and can’t use and they expire soon!!!
Can’t reload my card from a debit 2/5
When I try to use a specific debit card to reload my DD card, the App tells me that it is expired. According to the DC, it expires in 08/20. BTW, it works fine at the DD drive through window.
If I try to add the card, it tells me the card is already added. So I can’t use it to add value. Very disappointing.
Stopped Working 1/5
By C. Joyner
My app stopped working with the new update.
Coffee at Dunkin 5/5
Service was great as always it gives a a boost to get me through the evening
Always shows the wrong balance 1/5
I don’t like to keep too much money in my Dunkin’ Donuts account so I just reload it every couple weeks as I spend the money that’s in there. But in order to reload it I need to know what the balance is on the account. The balance that shows up on the app is wrong close to half the time. It doesn’t update based on the most recent transaction, even if that transaction was a while ago and the app has been reloaded.
E.g. my last transaction was three or four days ago. I opened the app to use again today and refreshed it. It shows an account balance of $12. I buy $8 worth of food and coffee. Then the cashier tells me I still owe $1.15 (or something close to that). This is because the balance on my account wasn’t actually $12. It was actually below $7, but I didn’t know this so I wasn’t able to reload before the transaction.
When it’s only a dollar or so it’s not a big deal, just annoying to have to fish around my car for cash. But I find it frustrating when I buy a large order and end up being short like $15 (because the money that I pay in cash doesn’t count towards any points on my account for free beverages).
All in all I just find it really annoying and I haven’t had this problem with any other apps. It’s been happening as long as I’ve had the app (several years) and I finally decided to leave a review.
Credit card update 4/5
By credit card update
I have to update my cc info every week. Then I can’t use the same card without an error. Says card already on file and the app gets stuck.
Not working 1/5
I used to love this app especially since I go to Dunkin Donuts almost every day before work. But lately my app has not been working. It keeps saying that I don’t have connection to my server provider. I have tried to delete the app as well as reinstalling the app and nothing has worked.
Love the service from all members, they get to know the customers
Please add a chocolate chip muffin option! 4/5
Please add a chocolate chip muffin option to on the go ordering, almost every store sells it but it is never an option when placing an on the go order to any store. Thank you.
Antiquated and useless 1/5
You seriously think I’m going to load money on a card just to use your lousy app? Nope...There’s better donuts and coffee elsewhere.
Doesn’t Work 1/5
App doesn’t work. A very frustrating waste of time.
My days are hectic and yes I could make my own coffee but I’ve bonded w the staff that greet me and know my order as well as my story! It starts my day off positive!
Don’t download 1/5
They sell your contact information! I should have read the terms better before accepting. As soon as I registered, I started getting 20+ texts and emails every day. It’s so ridiculous. I’m beyond upset.
Crashes after update 1/5
Used to be good. After the latest update it won’t even open. Just crashes immediately. I can’t use what’s on my card now because I don’t have a physical card.
Thanks for charging me to redeem my free beverage. 1/5
By Samsquanch hunter
Why do I need to have a minimum balance at all to redeem my free beverage? I already loaded money, spent it, now I want to use the reward I’ve earned BY SPENDING MONEY, and I need to load more money to have a sufficient balance to cover the cost of a drink I’m not paying for. Really?
Good for ordering ahead 4/5
By jose miel
Woww finally you fixed the app. All the time i had to input the zip code to find the stores even that I go to the same dunkin Never kept the history as before NOW IT IS WORKING MY FAVORY AND LAS STORES
App now working! Yay! 5/5
Updated review 9/16/19: New update released and the app is NOW working! Yay!! Changed rating to reflect the app is working as expected.
9/13/19: Got New update to app and now it doesn’t open. Just keeps crashing. Hope it gets fixed.
Could not scan a QR code 1/5
By HughesNet Installer
Will not allow the pin code & not able to scan the QR to allow the perks ID card
Love the app 5/5
I love the app! But ever since the new update recently the app keeps crashing for some reason and i can’t use the app anymore
New font is hard to read 4/5
By Maj Heb
Love the app but the new font is harder to read. Stick to plain text for the menu instead of the font that is similar to the logo.
Unreliable for your morning commute 1/5
I love Dunkin’ Donuts but this app is horrendously unreliable. With every update, they make it worse. I just want to be able to order coffee for my morning commute and the majority of the time, this app crashes and prevents me from picking up my coffee. They need a new mobile team. Seriously.
Can’t open 2/5
I love the app but after the last update I can’t even open the app
Back button broke 1/5
The back button in the menu area became an impossibly small target.
Latest Update Now Works (again) 4/5
By M. Lunney
I’ve had this app for a couple of years and it’s worked flawlessly for me but this latest up date never manages to load . . . just crashes & disappears. 😕
*** UPDATE ***
The latest update’s got it working again. 🎉
Failure to add Dd cards 1/5
By Jah lyfe
I give a 1 star so far, because I keep on trying to add DD cards and they won’t get added.
I’m updating the app now, so I’m hoping that some of the less intuitive parts improve. BUT why, when you have an app to track points, why do I have to keep a paper receipt to redeem my free drinks? I want to use the app. It’s enough that you charge for extras on a freebie (your main competitor doesn’t) but making it less convenient to order a drink that I earned is not customer friendly.
Pay cash 1/5
I have lost more money due to this app not loading my card when I transfer money from my bank account. Oh, you have to call the number right?? Ok it is almost not worth the 20-30 minute wait to get someone to help you. Let's say I should have learned my lesson by now😐
Dunking Donuts 1957 RT 23 s 5/5
To the CEO, Human Resources I have gone everyday for 10 yrs now, sometimes twice, the service is exceptional, friendly, and the Menu is great, I see the hard work these people put in day after day, lines are in the store as it is in the drive thru, but it goes guick. To The Manager and Asst Manager they are always busy making sure everything is fast , correct, and smooth.Along with fantastic employees like Shanna, Tee, Mana, Kabir, and Matin it’s a pleasure to eat at your business, hats off DD keep up the great job, please forward this to the above people, Thank you. Robert Morgenfruh 37 Elmwood terrace, Wayne NJ
Good Update, Still Major Issues 3/5
Love the new rewards and offers view. Much improved.
However, the app needs to do a LOT better with locations that don’t offer all products. If a location doesn’t offer hash browns, don’t let me add it to my order and then give me an error when I try to check out. DON’T put it on the menu in the first place!!! Same goes for espresso drinks and anything else they don’t offer. Frustrating.
Version 6.8.3 has been patched with 6.8.4. App now works. Next time test the app before pushing a worthless update
Good app, but... 3/5
This would be a better app if the balance function actually worked. It never shows the true balance so when you think you have enough $ to make a purchase it tells you that you need to add $. So frustrating! Until it shows the actual balance I won’t be using the app.
Horrendous and never opens 1/5
I’ve uninstalled and reinstalled multiple times. It’s opened once for me over a week period. Ridiculous! I contacted Dunkin’ to get a physical card sent to me because this new app never works
App is a must have for DD fans 5/5
I’ve used this App for years and it works great. You earn free coffees, can reload it super fast and pay with your phone so you never need to scramble for money or a card. It’s had a couple short lived minor issues in the past but they were resolved quickly but nothing recent. Use daily!
Won’t open 4/5
Ever since the app updated, it crashes every time I try to open it.
WONT OPEN SINCE THIS LATEST UPDATE! I need my coffee for work tonight ppl!!! Get your stuff together please
Seems unstable now 5/5
Update: whatever was causing the issue I described in my original review below appears to have been addressed very swiftly by the last release. 👍🤞
Was fine for a long time, then a recent update seemed to break it, and it would just crash immediately on opening. Did the typical uninstall/reinstall smartphone dance last night, and it appeared to fix the problem. All good? Nope, back to crashing again this morning, for whatever reason. I’m done fighting with it for now; I’ll wait for the next update and see if there’s a known issue that gets corrected
Thanks for fixing map issues! 4/5
Can finally order from the location I wanted.
Won’t let me add $$$ 2/5
App worked great but now every time I try to add money to my card, which you have to do to order anything, it says technical difficulties. This app really made my life a lot easier with my ridiculous schedule. Guess I won’t be using it anymore.. so
Much for rewards and my free drink
Literally the worst app I have used. 1/5
One of the worst apps I’ve ever used. For weeks, I had trouble with the app not processing payments. No matter what I did, the scanner always registered “error” and it would not load my card due to an “error”. I thought it would at least work towards rewards when I scanned it but that isn’t the case. So I finally deleted app and re-started it. It worked one time to pay $6 of the $25 I downloaded. The app said I had $19 on card today (that i just loaded last time) so I paid with it on store scanner. After he scanned it, the man at counter said it didn’t go through and then my app said I had $0.00 balance. I am pretty sure that I just lost $19 because this app is terrible. I am tired of Dunkin’ Donuts charging double what Starbucks does for my drink of choice and I am tired of this horrendous app when the Starbucks app is nearly perfect. I will be deleting this app and I will not be going to DD anymore.
Won’t work after the update... 1/5
Tried everything I know to get it not to collapse every time I try to access/ open it. Very disappointed since I could not get credit for my purchase.
Dirty, rude staff/ownership and no donuts... 1/5
While my headline states the basic issues, I have to say how sad it is that ownership can not operate a clean store with kind friendly service. For a business to succeed in Middletown, these are essential qualities and should be easy to deliver on.
Too bad, as I love Dunkin Donuts in the NE
Always get a technical difficulties error 1/5
Every time I order more than 1 doughnut I always get a technical difficulties error. The app either doesn’t work or it makes me put in more than one order to capture all my items.