A few fatal flaws 2/5
At point of purchase you have to manually refresh your remaining balance. Why?
When 2for specials are ordered it still charges full price and ignores the promotional discount. The most annoying? When you choose walk in, people make your order in advance, but when you choose drive through- they don’t make your order until they hear you announce yourself at the drive through. What is the point of ordering ahead if it does not order ahead? I’ll still use this, but shaking my head...why the staff at any location I’ve done drive through never makes the order ahead of me getting there. Why have a different ordering experience driving through vs walking in?
Poor service 1/5
I ordered the same thing twice and paid for it twice and they did not give it to me.
This app is absolutely terrible and full of bugs. Super frustrating.
Deals and payments poorly designed 1/5
app didn’t apply the 2 for $2 price.
I HATE the fact that the app requires you to have a balance to cover he sub-total before discounts are applied. Garbage app, in-installing.
Not reliable 2/5
By Queen V
When it works it’s awesome, but half the time (not joking), I cant use it due to technical difficulties. That’s ending up to a lot of lost sales for them, but I’m sure my bank account thanks them.
Order didn’t come out as ordered 3/5
Asked for sesame bagel twice and came out to be plain bagel. Another two times, order weren’t ready and it was at least 15 minutes after I submitted my order
It’s Okay. 3/5
It’s okay when it works. In the last three days I’ve been able to use the app only once. There are constant “technical difficulties”, and I get a red bar across the top telling me to “try again later”. It’s annoying.
My other issue with the app is that it requires you to have money on your DD card in order to use your free reward. That should be changed. I know it’s completely different, but Starbucks allows the free reward to be used in the app without having enough funds on the card, AND the free reward will be used on the most expensive drink in your order if you order more than one at a time.
Lastly, I like to have sweet coffee sometimes and want two different swirls in my iced coffee, but the app doesn’t allow that.
Breakfast Sandwiches not toasted 1/5
By DD app needs work
Please add a feature to make the sandwiches not toasted. None of my kids will eat them toasted and I always have wait in long lines because there is no feature for that.
DDPERKS NEVER WORKS 4/5
The app always crashes when I try to view offers
Reload problems 3/5
I consistently have problems reloading my card to the point I have to go in and buy a new one every time my balance runs out. Got a “perk offer” that if I use my MasterCard to reload they would give a bonus $5. Tried multiple times, every day during the promotional period and the app always said “we are unable to process your request at this time. Try again later.” Friends have reported the same problem so it’s not just my inability to navigate the app.
Still have bad functionality... 1/5
The app itself is user friendly. However, the functionality is often glitchy, especially the Dunkin Specials the have. I made a purchase through the app for a latte at 5pm which was supposed to be $2 but I was charged around $4. When I went to the associate at the store. He told me I would get a refund. Which is dumb and never got the refund. What’s the point of having an app to order ahead if I can just buy it at the price they indicate in the store.
Need improvement ......
Can not reload 1/5
I love this app and use every day if not twice a day! Now all of a sudden I can not put more money on it as I’m getting an error message!(App4241) This is making me very angry and have not gotten any response to emails. I will be calling first thing Monday morning!!!
HoRrible service 2/5
Always a problem Scanning my card
Tells me my three coffees are invalid when I go to other stores they work perfectly
Online ordering never works 2/5
How can you save time & skip the line by placing an order through the app when every single time you try to use the app you get “experiencing technical difficulties. Please try later”???? I use several other apps that offer this service and NEVER have an issue so some at Dunkin’ needs to get on the ball an fix this.
Won’t honor “free” coupon 1/5
Went this morning to get a coffee .. tried to use my “free” beverage coupon that I earned threw points and it would not allow me to the girl “Anna” said oh well won’t work so I paid for my coffee...why do you give free coupons then it is oh well won’t work! Guess next time it will be oh well I am going to someone else
Used to love, now won’t work 2/5
Not sure if an update came thru from DD or latest iOS is causing malfunction but my app won’t work for card reload or to place on the go orders. I uninstalled and reinstalled and now cannot even accept terms because they won’t download. Via cellular or WiFi
Love this app and everything about it! Just wish it had a half caf option for customizing espresso drinks 😢. Other than that, ❤️❤️❤️
Like the app 5/5
By Dreadhead Baby Doll
I like the DD app. It’s convenient and fun! I love the fact I can add money fast....
Quality is good 5/5
Good quality at this location.
On the go orders are always ready and hot.
Just wish they had a drive thru.
The app needs work 1/5
You can’t see free items applied to you total until after the order is placed and yesterday it wasn’t applied even though I added it.
Also several times I’ve ordered an item in the app and when I went to pick the food they said they couldn’t make the sandwich. Poor customer service and it’s happened at more than one location.
DD is great! 5/5
Love the price and Mobil order, and of course the coffee and donuts!
This mom runs on Dunkin 5/5
Every morning I order my coffee through the app when I drop my daughter off at daycare and it is ready for pick up (literally takes 5 seconds to walk in, grab it, and walk out)and my coffee is ALWAYS right. When they see my car if I go through the drive through they know my order and ask if I want to add anything. The team in Johnson City on sunset drive is EXTRAORDINARY!
Every update seems to make this app more wonky. Now it won’t let me even place and order. It has been like this for 3days. I have deleted and reuploaded the app twice, and reset the phone twice. All I get is Experiencing Technical Difficulties message. Also uploaded a gift card on the website, because I couldn’t find a way to do it on the app, and it doesn’t show up on the funds available. App has turned into garbage.
By Connor Keenan
This app is so severely broken it is laughable. Put 10$ on my card and it disappeared and said I did not have a large enough balance to order on the go or in store. Cashier even said “this has been problem for other customers” when I ordered and tried to pay with my DD card.
Updating an expired credit card is impossible
Needs to have the change location more obvious 1/5
By Animal Girlz
Living in Boston I have about 4 Dublin’s that I go to on a regular basis. Sometimes I forget to change the location and it annoys me because I’ve wasted money on an order and I have to reorder it for the other location. There either needs to be a change location reminder when you hit check out or have the location menu extremely obvious at the menu screen. I love Dunkin and I use the app all the time but I’m tired of wasting money on orders that I can’t pick up because they’re in the next town over where I work
Missing money 2/5
This is very common. I will add money and it may take a few minutes to even a few hours to show up. This time however I can see money came out of my bank account, but the balance on the app is still showing the same thing from four days ago.
They don’t seem to work a lot. Always a problem. I tried to use one today that expires 1/14 and it wouldn’t work.
Mobile to go order 4/5
The app is good overall, but it could use some updating on pick-up orders. When creating your coffee from the menu, you cannot choose how many flavor shots you want. It defaults to the standard amount per cup size. I just want to be able to choose if I want more or less or choose specific pump amounts like I can the flavor swirls. Also, it would be nice if I could add side items.. like cream on the side. Overall a great app.
Fix it 3/5
By how $$$ much
App does not update properly to tell you the correct amount of money on your Dunkin’ Donuts account
Love DD 💕💕 5/5
By Hazel Princess
Coffee made right.. Yummy
Bagel twist 4/5
Why can’t I order bagel twists on the app? Annoying.
The app changes your location and doesn’t update when your location changes! It also is frustrating when you order through the app and they haven’t even started it ten minutes after you arrive! I love the convenience of the app but when it doesn’t run effectively, it’s frustrating!
Didn’t credit free coffee three times in a row and person had to put it in by hand to give me credit
Update balances already! 1/5
By disgrunted coffee guy
The worst is when there is a line of people behind you, the app says I have money on the card, but the balance isn’t updated... so now you have to scramble to add money because you can’t switch to a free drink offer... it’s a nightmare. Starbucks can update balances... why not Dunks?
I would like to be able to leave a tip when I place my on the go order
Great idea, but works inconsistently 1/5
Technical Difficulties 3/5
The app used to be great. But after all the updates it became worse. I go to order my caramel iced coffee that I get every morning, and you can’t put any more or less pumps of caramel or sugar, it will day there’s technical difficulties. And this is every time I try. Then I tried to reload my card and it says technical difficulties again. I’ve tried reloading my card for 3 days now and it won’t work. There are still things that need fixed.
Where’s my money? 1/5
This morning I attempted to add money to my DD card. I got an error message so I tried again. And then again when I got the same error message. I checked my bank account and saw that the app had taken $10 for each time that I attempted to add money to my account. However, the money does not show on my DD account. So where’s my money?
Another time, I ordered on the go and got an error message only to find out afterward that the money had been taken from my account as the order did actually go through.
My fault for continuing to use the app, I guess.
I wish that the rewards would be personalized...If I buy the same thing 99% of the time, I’m not going to shift just because of a deal
By Massiel E
This app continuously steals my money
LOVE THIS APP 5/5
This app is dabomb.com 💥
Won’t let me reload funds to card on app 1/5
It will let me do “auto reload funds” which I don’t want to do bc I was hacked on this app. So figure I will just upload funds to gift card I loaded on it. However it won’t let me do it. Even deleted the app and reloaded it. Been like this for a month. Annoyed
error app4205 2/5
i just got the app and it won’t let me sign up because of this error. will change my review when i can actually get it to work
Love them 5/5
Always fresh and tasty!
Flawed and they don't care 2/5
I love Dunkin and am always buying donuts and coffee for my staff. I decided that I should get the app rather than always calling ahead. I went to use the app and it wouldn't allow me to order more than 1 dozen donuts no matter how hard I tried. Same for the box of Joe. I could only order 1. They also limited the number of munchkins. I figured I must be doing it wrong. So I ordered and went inside to finish my order. I told the manager about it and wondered if I was doing something wrong. He said that he'd heard that a lot so I wasn't doing anything wrong. He also informed me that he doesn't have anything to do with the app. How close minded can you be? He was not aware that this affects his business.
I also complained on the app with feedback. No response and no changes.
C'mon Dunkin. I want more than a dozen donuts!
Not happy 2/5
NOT HAPPY WITH CHANGES! My Birthday was on 1/3 and my coffee reward expired on 1/8. I didn’t even see it until 11pm on 1/8 and then it disappeared. All rewards are expiring much sooner. RIP OFF!
Big issue! 3/5
There’s supposed to be an offer for double rewards points when you order on the go on Wednesday’s, but every single Wednesday, the app has “technical difficulties” so what’s the point?!
Great app!! Shoutout to store PC# 349193!! You guys are the absolute best!!!