Having Problems Recently 3/5
I generally love this app, as it makes it convenient for me to order and pick up my Dunkin’ food and drink. However, lately the app has now been allowing me to add value to my card. Because of this, I can’t use it to purchase my food and gain rewards. If this problem continues, I will have to cease use of this app and find some other chain to purchase coffee and bagels at. Please fix this so we can all continue to frequent Dunkin’ Donuts.
Unbelievable great Dunkin’ Donuts. 5/5
By P Doo
Favorite DD. Enjoy the staff and especially the Manager Sandy.
She treats her customers as family.
She makes you want to come back.
This app needs work 2/5
I like the convenience of being able to order ahead during my commute, but it’s rarely used because not all options are available and the pricing can be way off. I’ll give you a couple of examples. I can’t pick corn muffins, only blueberry or coffee cake fir some reason. If I decide to go with blueberry, and I select for them to be buttered, the price doubles the normal amount. If I choose to have the butter on the side, the price is correct. I’m sure there are other issues, I’m just not adventurous enough, nor do I have the time to test. A big company like this should be testing better.
App is hard to navigate and frequently down
Awesome ladies and Will 5/5
By awesome ladies and Will
These people are a great way to start my day!
When the app work it’s a great, when app doesn’t work it’s a dumb app. 1/5
Once in a while you get a error message saying
“Unable to connect to the store at this time please try again later” (error-3)
This tell me that the app developer need more education.
By Dark Man X(SM)
This app it’s the best since I’m always at dd
I hate the fact that I cannot simply pay as I go with my debit or credit card. I don’t like the fact that I must prepay for a dd card that I may never use.
Great coffee 5/5
The best ever
The app 1/5
I can't use my free drink because I don't have enough funds on my card. (But it's FREE)
I can't add value to card because I have to many cards on file.
I Can't delete any of the cards on file because there is $2 on the card.
Not working can't access my money!! 1/5
The last couple days I've been trying to use the app, and it says to update it, so I did, but it still won't work!!! I have money on my gift card that I can't access this is not ok!!! 😡😡😡
Location Services Doesn’t Work 3/5
Regardless of what zip code you type in it still gives you the ones nearest to you which aren’t actually near you. Please fix it.
Inexcusably Terrible 1/5
I can’t even get the registration to work. I’m not sure if it’s a glitch with autofill or what the problem is. It keeps rejecting my information and I’ve just wasted 15 minutes of my time getting no where. At this stage if you can’t build a reliable app with basic functionality you shouldn’t have one at all.
Unable to use free beverage 3/5
By Robert R. Schweddy
Seem to always have issues ordering on the go and being able to use my free beverage.
Favorite location 1/5
Since the upgrade you can no longer save or set a favorite location for Dunks, so each time you order you have to select the location. Not sure why this functionality was removed with the most recent upgrade.
There are still thing that the app should be able to do, such as pull up the last order placed.
Chocolate Frosted donuts can only be ordered with sprinkles and I don’t want sprinkles.
You should be able to order multiple “favorites” in the same order.
The workers at the Great Falls Plaza store in Potomac Falls Va are Fantastic
Exceptional service in Summit NJ 5/5
By Brendan M. nj
The location on Union Place in Summit, NJ offers truly exceptional service. I transfer trains in Summit in my morning commute and often in the evening, frequently ordering a coffee before I pull into the station. The window of time is tight but they never fail to deliver. This would not work at all stores. Moreover, they’re always very pleasant. 5 Stars all around. Please recognize them staff.
Useful but has Flaws 4/5
The apps works great! I use it all the time and love the perks and occasional free drinks.
Although I do NOT like that the app will disable any use if you do not have the most updated version. It is inconvenient to hold up the line because you are waiting for the app to re-download with the updated software before you can proceed to use the Dunkin Card for checkout.
Used to love 3/5
The app worked really well at first but now it keeps crashing and telling me error when I try and reload it. I have tried deleting and redownloading the app but it didn’t work
Cool...but now 5/5
Work great....awesome but now apps requires highest iOS ... older iOS can't use it... please help
Errors more often than not, and at the worst possible times. 2/5
This app is GREAT when it works!!! Although I feel discouraged as there is no way to see previous and recent orders any more.
I get errors whether I’m trying to reload, submit an order, or tell them I’m picking up. Just today, I ordered a coffee twice because I lost my confirmation page after I told them i was ready to pick up. This caused my balance to go too low, and, again, I couldn’t reload.
I know you’re a huge company, and my dollars don’t matter, even though I’ve become fairly dependent on it. But I really wish you would fix the constant errors. It’s a product I want to use, but it’s so frustrating.
Latest update is cumbersome 2/5
For the longest time, I could open the app and it was ready to go with my usual order and location. Now, it’ll keep asking for my location. It’ll also keep defaulting to some item that I *dont* want. These extra steps that they needlessly added just makes it annoying to use now.
By Prince Natasha
Some ordering glitches were fixed thankfully. However my DD app forgets my card credentials from time to time and makes me log on my card # and pin over.
By pencil breaker
Uploading money to the app works sometimes, but mostly gives an error message.
I don’t like it 2/5
Takes way too many steps to order the same thing with the on the go mobile option. I think I press six or seven boxes to finalize an order. Not sure how to save location cause I use the same one every day and it still uses the locater to find it before it lets me order. They changed it up a few times and in my opinion it’s not for the better. While we are at it, there are several things you can’t order like sweet tea or individual types of munchkins. You guys gotta figure it out- thanks (ps... still love your iced coffee :)
Bad service 1/5
By miramar 1
The order is never ready or they never have any items in stock. Just poor service.
New upgrade to app 1/19/19 2/5
By Gordo 070
The new look of the app has added many steps to get an order placed for on the go. NOT a fan especially BEFORE I have had coffee. Needs to cut out steps..
Add on 3/5
By Hand ckfndndkc
There needs to be a way to add extras. Like extra cream cheese on the side. There is no way to add that.
As others have said, great app when it works. Quite a lot of “Experiencing Technical Difficulties” messages. Mainly in the morning when you are trying to add value or use a reward coupon. I’ve had this app for over a year and use it a couple of times daily, when it works!
Unreliable app 1/5
Every time I go to reload money I get an error. This app is unreliable and very frustrating. I never go to Dunkin anymore because of it.
Great when it works, worthless when it doesn’t. 2/5
I loved this app so much that I told friends and coworkers about it. But for the past few months, I have not been able to load value from a credit/debit card or even from a Dunkin’ Donuts gift card. Every so often I try again, but as of this morning I’m still getting app error when trying to add value. My cards have been hit multiple times on occasion but still did not add value in the app. Then calling the customer service number is ridiculous. The call wait time said about 30 minutes and was well over an hour. This is not an exaggeration. I only stayed on hold waiting only because my card had been charged six times for the value I was trying to add in the app and it still did not show any value added. When I finally did speak with someone I was told I’d have to wait for the charges to just fall off. They did but it took a few days. Not even sure why it charged me when the app said it wasn’t completed. I’ve tried uninstalling and reinstalling the app and that didn’t fix it. Seriously this app is worthless if you can’t even add value with an already paid for Dunkin’ gift card. I waited before leaving this review hoping they get it together and fix the issue but it hasn’t happened.
Does not work 1/5
Couldn’t get past the enrollment screen because it told me my email was invalid when it is not. Deleted app from my phone.
By dd chicago
Improvement suggestion: cater to store specific. If you choose a location the app should reflect exactly what is offered at that location. Things I want to order ahead and can’t that are at my location: banana, chocolate milk, chocolate frosted old fashioned donut.
Add Value 1/5
Get rid of gift cards as the only way to pay. I hit error app4205 every time I try to fund my DD account. DD is the most frustrating app on the App Store. It crashes constantly and order disappears. I think you need to start over, from the ground up, with iPad users in mind.
Cannot update newest app version 1/5
By Critical app viewer
I have an older cellphone and this app will not allow me to update the newest version. Therefore, this app is now useless. I cannot access my points or any drinks that I have earned and accumulated. Very disappointed.
Takes you money 1/5
I thought I would love this app because I earned rewards but two different times when I would go to pay they emptied out all the money I had on it instead of just taking out what I owed. When I tried to get my money back they said there was nothing they could do. I definitely wouldn’t recommend this app!
0 for 2 1/5
Used this app twice to order ahead. Both times the food I picked up wasn’t what I ordered and it was ready 15 minutes late.
Password reset is a joke 1/5
I unfortunately fortunately forgot my password. One would think it’s an easy fix...not with Dunkin’ Donuts! Selected reset password multiple times on multiple days and they have yet to send an email to reset. I even emailed the company and after two days got a response and I did as instructed. DD has yet to respond.
Updates needed. 4/5
I would give it five starts if you can add a comment to your order. Like ordering a Hot latte and putting a comment on the order that says no foam. Also you can’t order two dozen donuts on the same order. I needed 24 and I could only order 12 at a time. Did two orders and one got over looked and needed a receipt to prove I ordered two separate dozen.
Can't use it 1/5
I can't use your app any longer since I am using an iPhone 5. Too bad. I used to buy Dunkin' all the time, no more!! I can't believe I am the only one.
Can’t reload money 3/5
I love dunkin. And i always use the app. But ever since the update i cant reload any money on my card or buy a new one online. It’s frustrating because i have such a time crunch to get to work every mornin and sometimes the line inside is so long so i cant get coffee. I hope this gets fixed soon!!!!
Need a notes section 3/5
Almost every time I make a sugar free vanilla drink through the app, it gets made with the swirl instead. The app is easy to use but would be even better if there was a NOTE section that we could use to remind the associate to use sugar free, for instance. And sometimes there is an error loading money. All in all the app is user friendly but would like to see those updates. Thanks
Non starter 1/5
Not being able to order without a DD card is a huge negative. Then if you end up committing your money to their card, you can’t order more than a dozen donuts, period. Completely useless and insanely frustrating, why make it so difficult to place the order you need? Pass.
Good concept, horrible execution by DD 1/5
Expect this to not work when you really need your coffee, and know that you have to first purchase credit and keep a balance in order to have the privilege of using this to buy at DD, so when you get locked out of the app, can’t renew your password you will have to buy your coffee the old fashioned way and open up your wallet even though you have your money deposited with The DD app. Nothing you can do to change your password just wait an unknown amount of time until they let you try again?!?
Worked Great, and then... 3/5
Normally the app works great and saves me time, however I haven’t been able to add money to my account since January.
Really stupid that you need WiFi in order for this app to work. I haven’t been able to use it in 2 years because of that.
App error 2/5
Try to reload value, it says there’s an error, this has been happening for months now and you still cant figure it out? Shame on you!
I am a regular customer and I love the DD app and never have any problems with it and it is so convenient!
Unless you like click click click stay away from this app