So bad 1/5
I’m not a Dunkin’ regular, I just downloaded the app to see what kind of items they have, instead I was bombarded to add a Dunkin card, which I thought was a free rewards app, turns out it wants to to add funds to the card, no thanks, the app also navigates horribly , I will not go to dunkin based on the app being so frustrating
App stopped working in my iPhone 6 Plus 1/5
I had been using this App for a few months and it was working fine. After I had to reset my phone it stopped working. I have tried deleting App and reinstalling it and it still gives me a message Attempt Failed Unable to Process. Try again later every time I try to log in. I wrote a message to the company. They replied by giving me my screen name. That is not the issue. The issue is that I can login online but not on the App.
Why have an app if they don’t have the donuts? I used the app twice because I LOVE trying out apps and LOVE Dunkin’ but two days in a row they didn’t have the donuts I wanted and I was told “you should have called to ask.” Well, calling defeats the purpose of the app. I STILL love Dunkin’ but the app should be in real time or something. I shouldn’t be told to call by a manager. Just saying.
Also, I’m pregnant with twins and was SUPER craving certain “regular” donuts and they weren’t available. I was kind about it, but SO SAD I couldn’t fulfill my craving.
The 2 stars are just so someone will notice and improve. Great idea though.
I wish there was place a could ask for milk on the side. Also all the specials aren’t on the app like the iced teas.
On the go ordering and pick up is LIFE GIVING
The reload doesn’t work
I don’t like ordering online because they always mess my drink you
I love the app however way too busy! I realize that it’s a marketing thing so that we will purchase more of your items but it makes it really difficult to find my favorites and order them on the go.
Horrible deals and terrible point system 3/5
The deals and point system that dunkin has is terrible. You keep buying and buying before you get a drink for free. Really drink? Lol terrible
Love DD app 4/5
By Real Wild Closer
I love this app. My only complaint is the balance is rarely accurate and should immediately update.
Too many presses 3/5
Can’t select favorite from home screen due to ad that I am not interested in. At least 5 actions just to place same order.
Could use some updates & added features 3/5
Decent app but could be better:
- Reflect the perks offer and coupon before checkout. I don’t use the app during happy hour because pricing isn’t correct.
- Allow notes or customization, like the ability to add cream on the side or a cup of water
- The ability to easily see transaction history along with the card balance at each transaction.
Need the app to include all the types of muffins. Only includes corn and blueberry right now. And I end up using app and then having to go to counter for muffin.
Requires gift card 1/5
All app functionality only available if you purchase a gift card, you cannot use a credit card or cash to pay for individual orders.
App is terrible 1/5
Adding cards is a much longer process than it needs to be which also includes 3 confirmation emails just to add and merge 1 gift card. App asks a half dozen times every time you use it at allow location services. Why? I don’t want or need you to know where I am. I use the same Dunkin’ Donuts location every time.
Also your “frequent items” is NEVER updated. It literally just shows the first order I’ve ever placed despite ordering the same thing for the office for months since that first order.
Finally. I can’t tell you how many times I’ve ordered something from my local Dunkin’ Donuts through the app and gone by to pick it up and something is missing from the order and then ONLY when I ask do they tell me they are out of that item. Which by the way you have already paid for and they can’t refund you so then you can only, after asking, try to pick something similar.
Wake up 5/5
I love using the app, it’s very convenient. They only issue I particularly have is when I pick up my order at the store. They are not in tone with customers order. The 7125 west Oakland park blvd 33319 location is rude and I was told I cannot order a half of dozen of donut thru the app. The manager is disrespectful and yells at customer while thru the drive thru when picking up the application orders. Thank you, have a wonderful day.
Muy mala tiene muchos problemas constante mente 1/5
En barias ocasiones he depósitado dinero ala app pero no se aclara la cantidad agregada y se me ase el cobro en el banco y cómo si fuera poco cada ves que hablo al servicio al cliente están saturados de llamadas y no he podido comunicar con ellos y he tenido que hablar a mi banco para que me regresen el dinero y Cancelar mi tarjeta y las ultimas beses ya no lo I se por que me regresarán el dinero mejor déjeme de usar la app entonces la verde la app está muy mala no se las recomiendo tiene contaste ese problema bueno a final cosa quien decide pero esto fue mi experiencia 😤😤😤
App takes your money 1/5
By F. Blue
This is the worse app that I have ever used. The app sends your drink to the wrong location and the staff will refuse to make your order even after showing that it was paid for. I’ve lost out on about $15 messing with this app.
I will update my review if I am reimbursed. Proceed with caution.
One annoying thing 4/5
Every morning I have to change the pick up location as the app defaults to the closest DD, rather than to the one I always go to. You should be able to set the location and have it remember it.
Update balance 2/5
The app doesn't reflect the current balance correctly. I've have many occasions when buying a coffee my app shows over $10 available then when I pay there isn't enough money.
App issues 3/5
I really wish they’d fix this app. Haven’t been able to reload my gift cards to use. Plus many times I’ve tried to use the app to pay and it’s down.
Dunkin App 5/5
I use the DD app every day. Call ahead ordering is great.
1 small issue- they don’t list all the muffins on the app. Corn muffins especially. For some reason they removed as I used to order with the app.
Cmon Dunkin. Make some updates. Giving u 5 stars regardless
Love my morning coffee
The best 5/5
This online order feature is the best!!! Every few days I get a free drink.
Developers are stupid 1/5
I tried it because my friend uses seems super convenient and it is but when you’re in a hurry to set it up, I don’t have time to chose a dunk card, then the idiots add another step? Master card something!? Ahaha wow talk about losing people left and right needless to say I won’t be using this dumb app. I can’t imagine the amounts of people you’re losing because of those steps dunks ditch whatever company
You have doing this services for you and make it easier to use! How about I add my card then I can buy whatever I want!?? Sounds crazy doesn’t it!!! Well you get it together!! Till then no thanks
Need to have store prices match app prices 3/5
By cawf drank
You can add turbo shots to an espresso at a cost of $.50 like in store. Instead, the app charges full price for an extra turbo shot which doesn’t make sense. I put this review in before.
Love it 4/5
I absolutely love this app. Just having my stuff ready when I get there is a huge timesaver no more waiting in lines! The only thing I wish it had was in extras line so that you had an opportunity to put more sugar and cream Then the app allows to you or any other special instructions. Are use this app every single morning and I absolutely love it I will never go back to weigh in in line for my coffee again
Dunkin’ Donuts 1202 rt 1 Norwood 5/5
Friendly, attentive staff who always do their best to get your order right and fast!
App features 2/5
I should be able to choose what kind of munchkins and how I want my bagel toasted on sandwiches. They offer it on regular bagel.
App is awful 1/5
By Aunt Kreez
No matter how many times I check agree to terms and conditions to start getting points after spending tons of money, I still can’t get perks or points for anything!! I’ve uninstalled and reinstalled and it still doesn’t work right.
Forces you to use their store card 1/5
The app forces you to buy gift cards and won't let you use the app until you do. Waste of time signing up.
New update 1/5
I have tried multiple times to run the upgrade but when I hit "open" it goes back to the message that I need to update. Do not see anywhere to get help. I know I have a balance but I cannot see anything on my card. Grrrr
Your competitors with the green siren on the cup has the ability to not sell you an item if a store doesn’t have said item. Refunds for unfulfilled orders have to be requested and are not automatic. Said refunds also have no way of tracking.
By Can't launch
App is so spotty and only works 50% of the time
Dunkin’ App 5/5
Easy to use, fun to go to pick up spot and have a Everyone point to “order” line and be able to just grab your order and GO!
Large order functionality 4/5
Just tried to order a large order of 2 dozen donuts but the app won’t let me do more than one dozen. So I had to submit two separate orders which delayed my pick up in store. Add features for boxes and individually select donuts for each box
None of my perks work on the app 2/5
I have a ton of rewards on the app but they never let me add them to my preloaded pick up orders . What’s the point of having the app if I can’t use my rewards from the app on preplaced orders
Awful App 1/5
By Needs updated rosters
Half of the time that I go to use the app it tells me that I have no balance. Also I don’t understand why you can’t just charge my card when I order instead of forcing me to prepay in blocks of money.
Too many errors 1/5
There are many errors in some transactions. They don’t care about the customer problems. Bad development!!! The worst thing is that you need to wait more than a week to get your money back which might cause damage sometimes. Also, you will waste your time trying to reach their customer service, and will never reach.
On The Go 5/5
Love! Obsessed! So convenient! Makes life so easy and that’s pretty important in the morning.
Online ordering 2/5
I wish the app allowed you to write a note to the staff to be more specific about your order
Antonio Guanci 5/5
This app is great but there are things missing like all the bottled drinks are not on the menu. Like for example milk and chocolate milk are not an option on the app.
By nikki h 1019
Superb staff! In North Quincy! 5/5
By North Quincy mom
The ladies are always so quick and on the ball and they make my coffee taste perfect every time! Great customer service !
Generally good, but with glitches. 2/5
A week and a half ago, I used the app to place an order. I was ready to submit when I saw it was going to the wrong store. I cancelled the order. I then redid the order to the correct store, but found a mistake so I cancelled it. Finally, I did another corrected order, and submitted. I went to pick up the order, and saw they had two from me. I found out the next day that I was charged for three orders, including the one to the wrong store. I tried calling, but after nearly 45 minutes on hold, I gave up. I then tried email. I think the message went thru, but after a week with no response, I’m beginning to doubt it. I asked for my account to be credited for two of the three charges. Nothing from Dunkin’. I really like Dunkin’s product, but the app and its customer service leaves a lot to be desired.
Okay at best 2/5
The app freezes and the bonus coupon expiration date is not bold to see when the coupon expires.
Orders fail to submit 2-3 times per week.
Credit Card Edit/Remove 3/5
I’ve been unable to use my debit card since I’ve received a new one. It’s the same number but different expiration date and the app refuses to take it saying the expiration date has passed. I’ve attempted to renter the card information. But it won’t allow it because it is aloft in the system. I am also unable to remove the card.