Associate Professor 1/5
By taken nickname daaa
I cannot believe that they put us in that electronic torture material to keep what sort of data safe????????? I literally hate this app and wish that it had never developed! Cannot tell how terrible this is to use!!!!
Duo Works Exactly As Intended 5/5
The app works fine, it provides 2 Factor authentication in a variety of ways. If a user has an issue with duo its not the app makers fault its their IT or security department implementing it poorly or not explaining how it works enough. Complain to them, don’t go after the manufacturer because it won’t improve your experience.
There are options in Duo you yourself as a user can do to cut down on the amount of authentications like choosing to remember certain devices. You should also absolutely only use the Duo push feature or use a hardware token instead of phone calls. They are the most reliable and safe methods available. If you use these methods you should only take a few seconds to authenticate every time, and thats only a few times a day.
I use Duo twice a day, in the morning and after lunch, and I’ve had maybe one issues with it over 6 months. It works people, you just need to be willing to learn.
Not excited 2/5
I’m not excited about having to get this app. I’m forced to use it because my school is making us. And after reading the ratings, I don’t have high hopes. I’ve already sent an email to my school seeing if I won’t have to but it’s doubtful.
Ever heard of RFC 6238? TOTP? The rest of the world already solved this problem, beats me how Duo convinced all these universities and enterprises to depend on this proprietary app.
Absolutely wretched app with zero support 1/5
By William RE
These people don’t give a single thought to you so don’t expect much from them. The call authentication is a complete crapshoot. Sometimes it works, sometimes not. The app is hard bound to a device not a number, and good luck getting these people to help you with moving it.
I don’t know how much they bribe companies to use their garbage product, but I hope all involved spend their eternity dealing with all the frustrations they cause.
If someone is desperate enough to hack my Canvas, they deserve whatever they find.
I have no clue why it only has two stars 5/5
Facebook recommended this or google authenticator, and I clicked the first (this app). It’s doing fine for my two factor authentication on Facebook. Sounds like a bunch of freshman’s don’t know how to work an iPhone in these reviews.
Useless stress 1/5
Probably one of the most useless apps and you cant access your own email if you lose your phone.
Stressful experience! 1/5
Alumni seeking transcripts from former college. After several days I gave up. Universities help desk can’t fix. So disappointing, but so was time at this university (fau).
Why does my stupid college forced me to do this. 1/5
By No more Mobile Games
Seriously this should be against the law
Extremely Frusterating 1/5
I am not sure how much more security this really provides over something like requiring both a password and PIN when logging in. It is extremely frustrating to use because if my phone is dead or not with me then I can’t access my accounts. If my phone were to break during school I would be completely locked out of my accounts until I replaced my phone which could be the difference between passing and failing a class if I can not turn in assignments. Avoid this app at all cost it makes life a headache and inconvenient.
Frustrating app 1/5
By Real Texas mermaid
Admins— don’t do this to your people!
Get a push stopped working, had to get a phone call. That stopped working. It would say it called and all I had to do was push a button, but it hadn’t called. Then I had to use the text option, and it wouldn’t text the first time. I had to tell it to send a new code every time just to get any code at all. Had to do that until I bought a new phone.
Can’t log into existing account 1/5
I recently got a new phone and now I cannot log into my existing account. It’s really frustrating and annoying.
Zero stars…. Got a new phone number and now I’m locked out 1/5
I have a final exam due in two days and I can’t even log in. I don’t have my old phone and it doesn’t have any help options or IT button. Frustrating and worthless in my opinion. If I wasn’t required by my school to have this app I would never use it. Can someone please find me help so I can finish my semester. I can’t even access my teacher because we communicate through the app which duo has locked me out of….
Works on Android 1/5
By Don't like iOS
No problem using it on my android phone. Not functioning on iOS
Locked out 1/5
I can no longer access my school account because of this apps failure to communicate passcodes and lack of account recovery methods. This app is probably the worst app I have ever been forced to use.
Solid app 4/5
I appreciate the ability to rename my logins. I initially used Google Authenticator and an absolutely wretched experience with it.
The one feature that seems to be missing is the ability to group logins - I have many 2FA-enabled logins, some for work, some for personal - and it would be very helpful to create folders to group these logins together in a reasonable taxonomy.
This feature would also come in handy for a contractor who has multiple customers who all use, say, Google or Okta…but for different customer domains within Google or Okta.
Worst 2FA solution 1/5
Literally the worst possible 2FA option. This feels more like a vulnerability than a security feature. It’s BEST feature is making it almost impossible to access your account once you get a new device. Overall really really really bad.
Honest Technical Review 5/5
I think it is funny that overall the reviews of this product are complaining when there is clearly no technical experience from these users.
Working in the technology field, a lot of these poor reviews could be resolved by reaching out to your school/workplace to ask for help from resources who have done the proper training on this specific 2FA. Also, googling will give you the majority of the answers on how to resolve these specific issues. The 2FA works as it should, and the more knowledge you have on the platform/technology, the better your experience will be.
Have colleges/workplaces not provided proper training? I have so many questions for the people leaving negative reviews.
I use this for my work in the medical field and it’s great and super easy. They even have an app for your Apple Watch!
I was shocked by the negative reviews bc it’s literally such an easy simple app. felt I had to spread the word of how great it is.
Reactivate your account 1/5
Step 1 - get a new phone
Step 2 - takes you to external link to relogin
Step 3 - successfully login but the app doesn’t register it so you’re locked out for 5 hours
DONT USE THIS 1/5
This is the worst app that I’ve ever used!!!!!!! It drives you crazy
works as intended but READ THE FINE PRINT 2/5
By The Sensational Hoxsey Banks
While Duo served me well enough for years, ‘Duo Restore’ was buried somewhere in the app and since I never found my way there, I am now in a position of contacting every bank, service, organization with whom I’ve registered a Duo 2AF and going through extensive account recovery processes. Duo UX designers, listen up (sorry, you know who you are), ‘Duo Restore’ needs to be IN THE USER’S FACE from the moment we begin using the app. It should probably be required to be enabled in order to use the service, seeing as how EVERYONE will need it at some point (nobody keeps the same phone forever). It’s a vital feature, with a very high cost to the user if it is not engaged. Fix yourselves.
reasonable concept, terrible execution 1/5
By Ariana Valverde
i use microsoft word on my ipad and EVERYTIME without fail, i am required to re-sign into duo mobile to upload my documents to my school account, even if i click "remember me for 30 days". it is so frustrating because it disrupts my productivity and hinders my motivation. please, for the love of all that is good, let me be remembered for 30 days so i don't lose my mind.
Doesn’t work anymore 1/5
Stopped working for me so I removed it.
People that don’t understand tech 5/5
Ok, this app is meant to be used as a component to a larger security system. It works fine and does not lock up phones and other things people are writing about. If you load it, you will not lose your data or be compromised. I speak from a tech perspective and it’s not meant as a criticism of those non tech types.
Please talk to your tech support if you are having issues loading or using the app. Don’t be offended but it’s often user error.
Won’t clock in 1/5
I’m literally sitting at my desk and it says “move closer to your work station to be able to clock in”. Do I have to sit on my computer?
doesn’t work 1/5
service is bad, doesn’t work right, bad 2fa
Why is my college university relying on an overall rating of 2 for our security purposes?
Don’t want 1/5
Forced to use this app by FINRA
Can’t log in because it needed a password that it never asked me to make. Seriously whoever made this needs to read these reviews because we’re sick and tired of having to deal with a poorly made app.
Colleges Stop Requiring This It Is Stupid 1/5
It’s amazing how colleges will find any way to over complicated even something as simple as checking my email. Thank you for making my life more difficult for no reason. I love being forced to download random apps just because some idiot in an office decided this is necessary for students.
By idris 555
Remove from App Store
Approve on Lock Screen 2/5
Extra clicks to approve when we have to do this many times per day is a total nuisance and a waste of time. It should be possible to approve from the Lock Screen.
Dumbest thing ever. Stop cooperating with schools, put ur effort on those place really need this form of “security”, what kind of retarded could come up with the idea of adding “two factor authentication “ to a school account? Why? U gonna sneak on my GPA or u wanna do my essay for me?
Needs new phone feature 1/5
Got a new phone the duo app would not connect. It tells me I have to contact IT at my university when in reality it should just have a new phone feature
The worst app ever. 1/5
Don’t download it
I haven’t ever written a review on any app 1/5
But this crap is so trash
Dumbest thing I’ve ever been FORCED to do 1/5
I hate this app, I hate my school for making me use it. Complete waste of my time and can’t wait to delete it in 2 weeks when I graduate.
Not great 1/5
I was coerced into using this app by my university merely to access my cloud drive, every step of setting it up was made more painstaking by the fact that it wasted more of my time than writing this review, but did nothing to make my already secure accounts feel more secure.
Great App, Until it Wasn't 1/5
I had another authenticator app, which was amazing. Then, my university forced me to start using Duo. So instead of having two authenticator apps, I switched all of my accounts to Duo, including my 'Login.gov' authentication. Fast forward a year, or so, and I upgraded to a new phone, transferred all of my data to my new phone, and thought I was good to go. Then, today, I go to logon to a government site via login.gov and it asks me for the authentication code from Duo. So I open the app and it says my account for login.gov has been disabled. I attempt to 'Back up Third Party Accounts' on the app, but it said my password was wrong and that I only have four more tries before my account is locked. Long story short, I am now locked out of my login.gov account permanently and there is no way to recover it. The only thing I can do is delete my login.gov account which, according to the government website will "remove any agency applications you have linked to your account." I paid $100 to be part of the Global Traveler program through the government, and now I have no way of accessing my application. As far as I'm concerned, Duo owes me $100 for that application I'm not able to access now and have lost. PLEASE DO NOT USE THIS APP - YOU WILL CERTAINLY REGRET IT. Shame on the developers for making such a terrible app.
It will be a mess once you switch your phone. 1/5
By tianyi cheng
A few password attempts resulted in locked account and there is no way to unlock. A nightmare if you need to switch your phone.
Bad app 1/5
I would not be surprised if someone hacks into this app yeah just here to look pretty, it took me a while to go through the chain of command but glad i did it so now my company uses a better app.
Proprietary, Buggy, Terrible 1/5
Worst 2FA app I’ve ever used, forced by my institution. Have to retry authentication sometimes, never remembers me, security holes, etc. overall just a bad experience
Utter garbage 1/5
Actually garbage app, never download willfully
I have a deep hatred this app. 1/5
This app has made my life profoundly worse
So frustrating 1/5
Hate this app so much because just got a new phone. I didn’t know how to transfer this to a new phone. Now, I’m locked out of my account. I have no way of gaining access to it anymore
Fire Whoever Decided I Need Double Verification 1/5
By Pink Fun
Never wanted or needed this ridiculous app. Maybe it’s good for a professor to have a double verification, but I certainly do not. This is a waste of time, and money. I will delete this app as soon as possible, but I have to keep it so I can access my schoolwork. Absolutely terrible.
Please Help. 3/5
I am having trouble accessing my Instagram account when I temporarily disabled my instagram. It doesn’t let me back in