Don’t use if you don’t have to 1/5
My uni forced me to download this app, otherwise I won’t be using it. Now I have to make sure I ALWAYS have my phone next to me if I ever want on log into canvas. And if you have a dead phone, tough luck.
Works perfectly for 2FA — negative reviews are completely unfair 5/5
By Aaron Zorzi
Look, I was in college finishing my degree when my university switched over to demanding that we use 2FA to login. Was it a bit annoying? Yeah. But the reason why my school and so many other institutions are choosing to enforce 2FA is because of the huge security advantage, and they picked Duo because IT DOES THE JOB VERY WELL.
It is horribly unfair to the developers who worked hard on this app to blame them for you having to use 2FA, and especially if you’re blaming them for losing account access because you didn’t understand how ALL 2FA works and you didn’t bother to read all the explicit warnings that websites put on the screen when you’re enabling 2FA. This is why they tried to give you recovery codes and why they said in bold letters that if you lose your phone you’ll lose account access and THEY CANT HELP RECOVER IT. 2FA via authentication apps is an extremely strict layer of security — they literally have no way of unlocking your account if you do something like upgrade your phone without making sure to migrate your Duo access first. This is your responsibility and you can’t leave 1 star reviews and angry messages to the devs expecting it to help anything. It just makes you look like a jerk.
ANYWAY, rant aside, I wanna say thank you to the app developers because Duo works perfectly for me as a quick, easy, and efficient authentication app. I love the integration with my Apple Watch so I can grab my security codes without even having to pull out my phone, and I’ve experienced absolutely zero issues using the app as it’s meant to be used. It’s not fancy but I don’t want it to be. I set up 2FA on every account that allows for it and I keep them all in Duo and it’s never let me down. I even upgraded phones recently and had no trouble restoring my access when following instructions.
Thank you for this app and all the work that went into it. I’m sorry people are dragging it unfairly, but you’ve made a loyal user of me !
app is trash 1/5
no support. too many hoops to jump through. don’t download.
Ignore the negative reviews 5/5
Duo provides a really great 2fA experience, far better than most I’ve dealt with to date. The push notifications are generally fast, and having Apple Watch notification approvals is a fantastic time saver.
Virtually *all* of the negative reviews appear to be folks who, frankly, are completely clueless about how 2fA works or what it’s for. The fact that simply copying Duo to a new, unauthenticated device doesn’t immediately provide access to your work accounts is a *PRO*, not a con — it means the Authenticator is doing its job to prevent unauthorized logins!
Thank you for writing a quality 2fA app that is stable, robust, and easy to use.
No problems with this technology, works perfectly every time!
Got a new phone and approving from push notifications no longer works 2/5
Duo worked great on my old phone and even sent alerts to my Apple Watch which I could use which was super convenient. Now it sends push notifications to both the iPhone 12 and the watch but neither work and I have to open the app, open the push request and then approve. HUGE loss in functionality for me
I hate my school for making me download another app just to login
Too Much Can Be A Bad Thing 1/5
By Johnathan Kol
Listen to your consumers.
This isa great app for security, but horrible for the market it’s actually designed for.
This acts as an aggregator for authenticating logins to accounts like Facebook..the most important thing it could be used for are school emails (which warranted this review)
However this app is a standard for some Universities when it shouldn’t be. The level of security this offers should be for corporations/politicians that need to hide documents; not for young-in’s that need to email their professors or schedule some classes.
Sadly all of the negative reviews here are accurate.
Seems that there is absolutely no way to recover previous data as the profile for the app is locked to the hardware. Do NOT forget to back everything up and transfer to your new device.
Tried Google it failed now this one fails 2/5
By Ed. Nek
Hopefully there is another two factor generator out there that works .
frick u duo 1/5
worst app ever and the codes don’t work
No star 1/5
What a joke. Forcing people to download an app so they can get in to their email. It’s pointless.
Don’t the developers have new phone? 1/5
Why the recovery, reconnecting thing so difficult? What’s the point? I guess the whole world is dancing around me and sending me a new invite link
Doesn’t work!!! 1/5
I tried setting it up. It sends me activation code. I use it and get an error that says activation code invalid. Went through that 3 times. I give up.
Works when it works 2/5
I wasn’t having any issues with this app until the latest update and more recently. It seems lately I’m not getting any notifications for push approvals from either my phone or watch. They only come through when I fully open the app on my phone. But before this issue, I wasn’t having any problems.
Absolute garbage 1/5
This app is terrible. My university requires it and the “Remember me for 7 days” feature doesn’t work on my MacBook or my iPhone 12. So I have to get a push every. single. time. I want to log in. And no, I don’t want to waste time as a busy university student screwing around with your support to get it to work, nor do I want to use Chrome to get Touch ID to work. That’s *your* job, and you’ve failed miserably. I actually check my classes less often because Duo is so poorly implemented. Ridiculous.
please fix ur log in thing 1/5
dude i downloaded this like 2 years ago for my snapchat acc and that was the worst mistake, i reset my phone recently and of course this app was deleted but it deleted everything, now i have no access to anything anymore. thanks duo mobile👍
My school forced me to use this 1/5
By Rose Mulet's Biggest Fan
No one cares about me enough to try to hack me. The much bigger risk is that I forget my password and lose access to my accounts! This is happened to me many times because of these stupid mandatory changes and is WAY WORSE HARMFUL than the risk of actually being hacked. These “security features” make simple services a PAIN. And they commonly LOCK YOU OUT OF YOUR OWN ACCOUNT. I changed my phone number recently, and this has caused me to get LOCKED OUT of many basic services that require these stupid “two factor authentication” YEARS worth of information GONE because of “Security” What a joke! Also, why should I trust YOU with m my information? Because I DON’T, and I should have the right to NOT give it to you!
Many services now make me change my password and use special characters which means I’m much more likely to forget it, losing all of my information! Stop forcing people to use these. They don’t make you safer, they just make your life more annoying and more likely to lose your information due to you forgetting your needlessly complicated password. Listen to the people.
I wish I could give you and companies like you 0 stars but I can’t
I’ve been using this app for a few years without any issues. I wonder whether the ratings are so low because folks only leave reviews when things don’t work? Anyways, I’ve never had any problem—it’s super seamless and works every time.
Absolutely the worst app 1/5
By Ryan J5898989
Can not log in to Canvas for school and their help website is not informative at all. Of four yes to of online college this is the absolute worst app I have ever been made to use!
Terrible process 1/5
How do you even enroll in this stupid app. Our school is making us use this for some reason as if passwords are not enough, but the site does even tell you how to enroll for the service. To better duo!
Horrible app 1/5
By rascal and oreo
This app is almost impossible to restore without making a scene. I am at work currently and cannot call my university to see if they can help me. The “help” duo offers is anything but useful. I cannot verify my new phone because of this and therefor I can’t see anything coming up during finals week. What a joke.
Use at your own risk 3/5
So I used duo mobile for my Instagram and what ended up happening I forgot my password and when I went to my duo mobile app it had my account disabled because I had received a new phone and when I was trying to login on a computer it took me a second to realize I never made an account on my computer so when I did my device wasn’t on the account I had just created and I wasn’t able to get into my Instagram account at all. Luckily I still had my possession of my old phone that I used and was able to get into my account again just a heads up duo mobile I hope you have this specific problem fixed of when you receive a new phone other then this story it’s a good app
In response to the last comment I made, what makes this App trash is that I can’t remember a device for anything longer than 1 day. It is incredibly inconvenient to need to use this app everyday. I don’t agree that the app interface needs updating, my only and biggest issue with this app is that I need to go on and manually allow myself access everytime I use my email. Tell the developers to add a “remember device for 1 month” option and I’ll change my review.
This app is great 5/5
The reason that why duo has a 2.x score is because people are forced to use it. Many even broadcast to the entire organization to express their anger of being forced to use a two step verification process to login to their account. Here’s my reply: for people who rejects 2 step is just naive and stupid. That’s it.
i can’t get to my school 1/5
i switched to a new phone and got rid of my old one and it won’t let me switch, and i still have the same number
No clue how this apps work 1/5
I’m trying to see my bank account and this app does nothing but give me codes. Codes for what????? So whenever I want to access my bank account I have to go online to the website. This app is useless.
Terrible, Inconvenient , Annoying 1/5
Just adds a long a tedious process to simply log-in for legitimate users. Does jot improve safety at all.
Time out issue 1/5
If I can’t get to my phone in time, the duo app times out and my laptop locks up for 5 minutes. Can you set the timeout to be 5 minutes or stop it from locking up my laptop. What are my company’s opinions. [email protected]
I can’t transfer from android backup... 1/5
Would appreciate developer response
Great app 5/5
I have been using this app for about 3 years now. Still working great. I am using iphone 6 plus
DATA MINING APP DO NOT DOWNLOAD 1/5
By Not a happy temple runner...
STEALS YOUR DATA. DELETE FROM YOUR PHONE
so bad 1/5
so bad this app
im change phone
never worked on this new phone
Awful App 1/5
This is an awful app. Half the time it doesn’t work. Trying to add a new device is an extraordinarily idiotic and broken experience. Avoid this if you can.
By Rawod zaid
I can’t include any of my acc
And I unfortunately lose my insta acc because the code it’s not working ,its keeps telling me to try again later. Please i need my acc back it’s really special to me .
User-enemy app 1/5
This is one app that is so complicated and NOT user-friendly at all!!!
Horrible. Unnecessary. 1/5
By pancake cities
Whoever decided that this was the best way to secure our accounts is probably just very lazy. App has a 2 star rating, and probably deserves closer to 1 if we stop all the fake reviews. Stop this. It’s unnecessary. Find a better alternative.
Simple & effective, could benefit from customization 5/5
Let me start by saying I don’t have the latest version of this app. Based off the recent reviews, it seems I don’t want it. With that said..
I’ve used this app for years with success.
I’ve changed phones and had to reconnect more than once, but this is straightforward, especially when you understand the general concept of 2FA and what role this app plays in it.
The only thing I wish this app had was a custom label rather than just “Other”. I’d love to name common apps I use (ex: Zoho, Zapier) and even upload a custom icon.
Overall, 4/5 as not much seems to have changed with the times.
Screw this system 1/5
I hate the very idea of this app. I shouldn’t have to download an app on phone for extra security on top of the password and username I created myself. The very idea that I should have a signal sent directly to my present location in order to ensure I can access my school materials is utterly ridiculous.
Needlessly Complicated 1/5
My university requires me to use Duo in order to log into Canvas, which is a bit of an annoyance, but whatever. My issues started when I dropped my phone and had to get a new one. I was able to restore all of my apps and photos thanks to iCloud, however, I ran into issues when I tried to log into my Canvas account. I couldn’t use the Duo app on my old phone because it was broken and the Duo on my new phone wouldn’t let me sign in. I can no longer check or complete my assignments because Duo’s system is needlessly complicated and won’t allow me to restore my account on my new phone.
By Duo is trash
This doesn’t work, it gets hung up and creates a log jam. This is a complete waste of time and money.
Delayed communication 1/5
Every time I open the app to connect to the VPN it takes SEVERAL attempts before the app will respond to the connect request. It’s time consuming and very frustrating. I do not recommend this app.
Recovering account & Support services 1/5
Please don’t get this app, I can’t log into any of my older accounts ever since I got a new phone because the last phone I had broke. Support isn’t going to help you much and won’t give you much guidance or clear instructions. Really regret getting this app.
Not compatible with 3rd party apps 1/5
Duo is the only widely deployed 2FA solution that is not compatible with OTP and various 3rd party apps. This is really really annoying.
So useless - Scott 1/5
Why do we need this it’s so useless WHY DOES MY COLLEGE HAVE TO KNOW SO MUCH CRAP.
Got a new phone, now I can't log onto my university account 1/5
This is the worst app I've ever used. Absolutely unnecessary and difficult. I've put up with it until now, but I can no longer sit silent. I recently got a new phone and in oder to reconnect duo to my university I need to log into my university account. But in order to log into my university account I need to verify it through duo. So obviously through this very dumb circle I can no longer log into my university account on my phone. Duo does offer verification though my old phone, but guess what? I no longer have that phone so it is absolutely impossible for me to verify my account through my old phone. I sincerely hope my university stops using this app as this is the worst experience I've ever had. All I want to do is be able to check my grades on my phone and I'll never be able to do that. And soon my 120 day access will run out on my labtop and I will no longer be able to access my school account which contains my grades, classroom, assignments, and more as I cannot verify my university account through duo. Making it virtually impossible to have access to my school account all because I got a new phone. This is the WORST app and experience I've ever had.
Mental breakdown 1/5
This is by far the worst app and website I have ever used. This app caused me to have a full on mental break down because of it having the WORST customer support I have ever seen. ABSOLUTELY WORTHLESS self help directions and HALF THE PAGES ON BOTH PHONE AND PC DONT GIVE ALL THE INFO AND TABS NEEDED TO DO WHAT YOU WANT. IVE BEEN LOCKED OUT OF MY ACCOUNT FOR 7 HOURS!!!! Not only that I’m 85% sure this gave me a virus on my computer. My cpu is working at 85% with just chrome open so thanks for that. I just might have to sue....