Worst app ever 1/5
I never write reviews but this app is so bad I had to. My school gave us no choice about this and made us install this stupid app. And now I can’t log on to my school email and view my daily schedule on Outlook which I absolutely need to do multiple times a day on my phone. It requires me to pointlessly login in ever time and enter in a passcode from this DUO mobile app which never works. I didn’t need this extra layer of “security”, it’s more of an inconvenience if anything and doesn’t even work.
Worst app ever 1/5
By i have a dog named 🤑
I never write reviews but this app soooo bad that I felt like I had to. Do not get this app! Unless you want to be locked out of your accounts. I downloaded this app a while ago after seeing an ad for it, thinking it would be a good idea. I was wrong. I got a new phone yesterday, and I can’t get in to Snapchat or instagram. Whenever I go to put in the authentication code, it says it’s wrong. I tried emailing them, and they said they couldn’t find an account linked to my email. So now, all of my 3 years worth of pictures from Snapchat are just gone thanks to this stupid app. It should be deleted because what the hell.
Keeping it safe 5/5
By Dan Safford
Thank you for keeping our network safe !!!
Don’t get a new phone. It isn’t worth the trouble 2/5
Duo mobile works fine once you finally figure out how to set it up. But I recently got a new phone, and switching over my two factor authentication to this new phone was a nightmare. The app is absolutely terrible at walking you through that process and there isn’t any support line to call for help. So overall, disappointed in this app. Do not suggest.
I have been waiting so long for restore 5/5
By tired of his suckish songs
I love how easy it is to regain access to all my accounts
Can’t log back on to Facebook app! 1/5
I went to my fb and changed to a new email then was logged out and immediately prompted to login the code for 2 factor authentication to log in. I was trying to change my app to the new email but it cannot change, I even tried to login the codes associated with the old email but it does not work, so I tried to add a second Facebook app on duo but do not know what the key and the account to make or use! I can not login in to my Facebook at all and tried to request Facebook help support. They have not wrote me back and now I’m completely locked out from my account. I do have a recovery password for duo but I’m not sure where to enter it. Would really like if someone could help me please. Maybe send users a temp code to log on to the 2 factor authentication?:(
Too Many Issues 1/5
This app is very frustrating to work with especially when trying to login to your account from a different device. Instead of having a simple user and password to login, it's a very complex and frustrating process just to simply login to a school account using a new phone. I've been locked out of my University account multiple times just because of this useless app.
Worst app ever 1/5
I never write reviews, but this app is the only app that has ever actually gotten in the way of my life by ruining the start of my semester. I get why some people may want this app. Really, I do. I was forced to get it on my school account for a temporary, 3 month job nearly a year ago. Until now, it’s just been absolutely annoying (since I’ll have to pull out my phone DURING CLASS which professors don’t love), but today I realized that thanks to this disaster of an app, it’s going to mess up the beginning of the semester. I’m out of the country and I had recently received a new phone. DuoMobile wasn’t downloaded onto this phone. My phone has no service, only WiFi, so despite the fact that I have now downloaded DuoMobile, there’s no way for me to log in without initially calling the old phone (which is over 2,000 miles away). I tried to sign in using the code I was given last year, but of course, I can’t access the code without logging into DuoMobile. This means I have NO WAY to get into my student account to view my syllabus and assignments for the beginning of the semester. I don’t get back in time to do it once I’m home. Keep in mind through all this, that I, in no way, shape, or form even NEED DuoMobile anymore. I don’t work for those who forced me to use it anymore. But am I allowed to delete it? No. It will forever be linked to my school account, forcing me to take out my phone during class and ensuring I can’t access my student account until it’s too late. All I want is to delete this sadistic excuse for an app and move on with my life.
By Savannnah leee
I hate this so fracking much. I am required to use it for school but I do not have a smart phone, so I have to use the apps on my computer, but that’s stupid. If you CAN AVOID DO IT BECAUSE THIS IS A WASTE OF TIME
Love it - but Apple Watch app seems to have a bug 5/5
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps.
I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore.
I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!
can't get got 1/5
i used this app for my instagram verification . i changed my phone downloaded this app again
now i can't get logic code at this app. i can't access my account
kindly help me here.
It’s more of a pain than anything. If nothing is near you then good luck with trying to enter. Really hard to recover accounts and you only get like 30 phone calls until you have use the push.
This App Is Awful 1/5
Using this app is extremely frustrating. Every time I try to login to my school website it makes me get on this app, and the app does nothing but give me error messages about how it has to be “reactivated.” I went on their site for instructions on how to do that and it was useless. I wish my school never forced me to get this app in the first place. I’ve wasted so much time on this thing.
Can’t log in because of issue 1/5
You need to fix your log in issue regarding new phones because I got a new phone and now whenever I try to log it it says it’s not the right code even when I copy and paste it from duomobile to Instagram. I’m now currently logged out of my most important account right now because of your issue.
Excellent product but... 5/5
This is an excellent product. I use it quite a bit. However, I would like to see more services recognized. For instance, PayPal, Etsy, IFTTT, pCloud, Discord, Black Desert, and a whole lot more. Please consider adding those and more to 5he long list that you already have set up.
Best 2FA App 5/5
Been using this since they were a startup. Still the best and easiest.
Terrible communication 1/5
I happily used Duo Mobile for years before I switched to a new phone without thinking to update my accounts. Had I known that at some point I could have started backing up my authenticator codes to iCloud, I would have done so. Now, I’m locked out of two of my most important accounts with no recourse. This could have been prevented with a simple pop up, text, or email to users notifying them about this feature. Even if your job requires you to use this software for your corporate login, stay far away for personal use. While your IT administrator can help you authenticate in, they shouldn’t have to do the extra legwork because of Duo Mobile’s failure to communicate with their users.
Doesn’t Work! 1/5
I’m on iPhone and the app is useless. “Send me a push” will send me a notification, but there’s nothing I can do about it. “Enter a passcode” always says “incorrect” so I always have to use “call me” which is a pain but works MOST of the time. This is especially difficult when I’m trying to log in to my school’s website to submit my final when it’s due in 3 hours and “call me” keeps acting like I already picked up! I’m redownloading the app and trying that...pray for me y’all
Waste of Storage 1/5
Ridiculous that my university requires using this app to access my online accounts. The app is a waste of space to protect something which was already protected just fine. The app is only a nuisance; I don’t think it provides any necessary extra protection.
i lost my instagram account because of this app 1/5
By Emma Bragg
i used this app on my instagram and recently i deactivated my instagram account and now in order to login they ask me for a security code generated by this app and i don’t get any code maybe because i changed my instagram username.
is there any way i can get my instagram account back?
Lost access to my account 1/5
I got a new phone and I’m not able to restore my duo app! How do they not ask for an email address when you first sign up? You manually have to enable the restore option and I wish I would of been aware of that.
Also, their online information does not help. They should have clickable pictures and ways to easily understand what they are talking about. From an outsider point it’s difficult I’m bombarded with information and don’t know how to access that page they are talking about.
Don’t get a new phone 1/5
By Jump'n Run
I downloaded duo mobile because my school required me too. I then got a new phone a month later and I can’t use my duo account on my new phone. I don’t have a barcode or anything and all of the help sites say that you can move your accounts to a new device but they do not tell you how. This is the most infuriating thing I have had to go through in a while.
This is the most annoying app 1/5
This app is terrible and serves no purpose. They prey on colleges and universities so that they can mine students data and the students get no say if they want to use this stupid app. I personally have a hardware token but of course if you happen to leave that in your office there is no way to access your account. I’m sure sooooooooooo many people are trying to hack into my account to pay my $150 in fees. Yes thank god I have this app. And the customer service is non existent. I would give zero stars if I could.
Unnecessary garbage 1/5
UI needs work on Apple Watch 3/5
This would get at least four stars if the UI on the Apple Watch matched the one on the iPhone. The iPhone UI selections cover two different corners and is easy to navigate.
I love that Duo has an Apple Watch connection. The Watch face is much smaller than the iPhone, so why did they design the Watch so it’s much harder to use? The ‘Approve’/‘Deny’ buttons are thin stripes across the Watch face. I can’t tell you how many times I’ve hit the ‘Approve’ button and my fat finger has instead hit the ‘Deny’ button instead. It’s very frustrating.
Super hard to restore in a new phone. 1/5
My school request us to use this junk thing.
However, when you need to switch to a new phone. It is impossible to do it, although the instructions say you can. No, it cannot.
One of the most convenient 2 factor authentication apps 5/5
We were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.”
These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions.
Horrific user guide 1/5
How could one be simultaneously smart enough to develop this and be that brain dead to write the useless user guide? Go home & start over
By peyton k. h.
I never write reviews but this app is so bad I needed to write one. I downloaded this app because my new school requires it. A couple weeks after I downloaded the app, I decided that I wanted to get a new phone. Now I can’t put my accounts onto my new phone and instead I have to keep my old phone near me to allow me access accounts that I NEED to use. I went onto the help page several times and they did not explain anything to help me. I’m very frustrated because I don’t want to carry my old phone around with me all the time because I never know when my 30 days is up.
Absolutely horrific. 1/5
By too long in athens...
Bug-riddled, inconsistent and unnecessary.
Truly a shameful app.
This app is terrible!!! 1/5
I switched phones and I can’t log back into my Snapchat Because I didn’t have the app saved so I had to make a whole new Snapchat and I can’t get my eyes only off my old Snapchat because I can’t log in!!
It don’t work 1/5
It just doesn’t work. There’s nothing else besides that it doesn’t work. My insta gets hacked all the time and apparently this supposed to stop it and I didn’t
Updates sometimes delete accounts 2/5
My biggest concern is the bugs present in updates that sometimes delete your existing Duo Mobile accounts. The re-adding of the accounts is often not as simple as a restore. Outside of this frustrating issue, a useful app for security purposes (and required by universities and organizations anyway).
Bug fix 3/5
By Drew Shulman
It’s just for Some reason it just supports 3D Touch and not face ID and as far as I know I do not see an option to turn on face ID In settings or where ever you would turn it on as far as I’m aware of I can only use face ID to unlock my phone for 3D Touch to use for the app Notifications And I do not see an option for security check up at all
No longer effective 1/5
This app has three ways to contact you to allow access. Via a push(was receiving on phone or Apple Watch), phone call, or message. The push was great, but now the only thing that works is calling my phone, and I do not have in service at work. Thus, I cannot get into the school email or portal. Please rectify so I can receive push notification on my watch or phone again!
Better than google Authenticator 5/5
Because the ability to send a push notification to my phone, authentication via this app is as simple as clicking one button. Other Authenticators require you to open the app, then manually type in the code, which is a pain
Works great now with Apple Watch notifications 5/5
Thanks Developer for showing me how to enable Apple Watch notifications.
Not very good, except... 1/5
Duo Mobile is actually a great way to tell if a site or service will be worth it. If they exclusively use Duo Mobile, you can be relatively certain that the rest of it will be poorly thought out and implemented.
Duo is another “me too” app without any benefit to the consumer, just another app to clog up your home screen, and yet another attack vector that ironically, given the purported benefits of 2fa, can make your security weaker with their restore feature.
It’s a hassle 2/5
By Tanya and her crew
I never write reviews, but this app is actually terrible.
The way this functions is by using a 2-factor method. It’s not a bad thought, but if you don’t have your phone on you it’s impossible to sign in.
Also, it’s just a hassle. Trying to sign into a school account and then remembering that you need to have your phone to actually log in even though you have the password is ridiculous.
The app itself works fine. No bugs. Just as a whole, the actual concept is irritating.
Recovery after getting a new phone is to complicated
Wish I could rate this lower 1/5
My iCloud was hacked and I had to reset everything. I currently am locked out of my account so this whole “protecting my account” is protecting me from being able to complete my work. This app was pointless and I know universities without it that are well off without this needless app
Works Flawlessly 5/5
Frankly, I had some trepidation when my university implemented Duo based on the reviews here. I’ve been using it for over a month now and it’s worked perfectly. And it’s easier than other 2FA processes.
I’ve authenticated access to my iPhone, iPad, a Mac and a PC. Perfect and easy every time.
If you have a beef with your employer or university because they require 2FA, don’t take it out on Duo.
Causes phone to crash 1/5
Every time the app is opened my phone shuts down. Terrible app, do not download.
Problem was Facebook, not Duo 5/5
Update: Got back into my account.
I am currently locked out of my Facebook account because none of the codes on Duo are accepted. Please fix this!
Passwords be gone! 5/5
Thank God I can touch a button and login. No more endless so-secure-I-cannot-remember-them passwords! Thanks Duo!
A great option for 2FA 5/5
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well.
Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
Even if you try the app to remember for 7 days it doesn’t work! The only one it works on is on the laptop. Why not have your own customer service 24/7 because honestly this app is ridiculous.
Takes over URI handle for google Authenticator 1/5
I absolutely hate that this app takes over URI handle for google Authenticator... when I want to open Authenticator from another app Duo opens instead and my keys aren’t in Duo. I only have Duo for work to login to my PC. I hate the inconvenience of having my personal stuff harder to access because of this.
Third-party account recovery! 5/5
So happy I can back up and recover my third-party accounts now.