E*TRADE never answers their customer support email or chats 1/5
By I make video games
Horrible, get locked out of your account with no way to unlock but to call them, and they NEVER answer their customer service lines.
I’m currently locked out of my account (mistyped password on new computer - account suspended)
The app says call customer service to get back in.
The website says call customer service.
Their “fraud suspected” email says call customer service.
Their chatbot says call customer service.
Repeated emails to “[email protected]
…” receive autoreplies to call customer service.
No other recourse is given except “call customer service”. But customer service never answers the phone calls. I’ve been on hold for 2 hours.
If you Google “E*TRADE customer service call” people online say the supper phone system hangs up on callers after 3h45m. Many have waited this long multiple times without an answer.
At this point I appear to be locked out forever and my escrow agent reallllly wants an account number soon to deposit the proceeds of my house sale. It won’t be E*TRADE, not by choice, but because I simply can’t get into my account to see my account number nor reach E*TRADE. Horrible horrible horrible.
Watch out 1/5
By waiting and just waiting
It seems like they are monitoring all your movements through this app. While you even start to prepare your trades they will move price up or down against your trades. Be careful. Will try out other platforms. The corruption is too open on this one.
Do not use E*TRADE 1/5
E*TRADE is the worst of the major brokerages. You will always have to wait hours on hold to speak with someone. In my case, I had an account with E*TRADE, and eventually withdrew the money to move it somewhere else. Months down the roads, I transferred 5k back into the account to do some trading. Found out after 5 business days of waiting, that my trading abilities had been rescinded because of the money being transferred out of the account a few months back. Super annoying, but whatever. Waited on the phone for 2 hours to speak with someone, and they had to submit a request to reinstate my trading privileges. Took another 2 days to be able to use the money, again annoying, but whatever I guess. Finally was able to place a trade last Thursday, with the whole 5k. I go to make trades yesterday, and the account is just gone. Vanished. It still shows a different account on my application and on the website that’s empty but the account with the money in it with an active stock isn’t. Can’t trade, can’t get anyone on the phone. Contacted my local branch, and looks like they DELETED the account due to the inactivity!!! WHAT! Not only am I losing money by the day, but I can’t get anyone on the phone without a 3 hour hold or more! I will never use E*TRADE again and will advise anyone I ever speak to against it. Absolutely horrible, I just hope I can get the account back with the shares that I purchased at this point. Inexcusable.
App won’t load during prime trading hours!! 1/5
By Mark Singerman
The app won’t even open right at the best time to buy today during a market dip. This is unbelievably frustrating. We investors make our livings by relying on basic app functionality and ease of use.
They won’t give me my money back 1/5
I’ve been on support lines over and over again, they won’t let me withdraw any money I put in or make any trades. The money is just sitting there as I get told to resend in my information again and again
Another update that messes things up. Watchlists don’t provide price updates now and neither do graphs
Need to improve UI in Alerts 4/5
It would be great if we can get a Next/Previous function at the alerts screen to facilitate the browsing through all the alerts. Better yet, a way to mark all alerts as read would be very helpful!
By Kol khara1
Doesn’t accept your account been waiting 2 weeks not one work, don’t recommend this app!
Worst finance app I use 1/5
Only way to enable 2 factor requires a special third party app pin every time on my phone. No way to shut it off or use Face ID (wouldn’t mind it if it was just for unverified devices). App doesn’t show my external account. Go to add one - instant verification fails, so add manually. After adding (3 days later) I see both external accounts in the web view but not in the transfer screen. Verification is complete on both so that is not the problem.
Terrible customer service 1/5
I am having the worst experience with E*trade. Last week, I opened an account and deposited a large amount of money into my account. The next day, I tried to log in to begin trading but I kept receiving an error code with no specification with what was wrong, only to call if the problem persisted. I waited on the phone for 3 HOURS with no luck. Online chats are down, can’t send emails, and can’t even call them. TERRIBLE customer service, I don’t even know if I can get my money back from the account.
Don’t get this if you’re a beginner 1/5
By chosen one 68
Worst customer service ever, and they take forever to verify your account
Cannot login with iPhone 1/5
I have spent time with their support with their people, I’ve deleted and reinstalled the app multiple times it will not allow me to logon using my iphone. Moving everything to another trader. If I can’t use my phone to monitor the account I do not want to use E*TRADE.
They are horrible at everything 1/5
Absolute worst customer service in the industry. Functionality is terrible. This “brokerage” deserves zero stars
Gives an error 2/5
When trying to buy stock and preview the screen e trade gives u an error sayingTrading in the security is currently restricted
Can’t get to have money back 1/5
Frustrated using this app. I can’t have the money deposited in my bank account. It asks to confirm my account (ironically they were able to withdraw money from it) and after I give all the info and use the code I receive by text, it gives me the error “ We’re unable to process this request at this time (…)”
I have tried several times and I can’t have my money back deposited in my account, this app is a nightmare. Really bad for such a big company
Customer Service is Non-Existent 1/5
The app works just fine, but there is no live chat option, nor is there an email option. To talk to someone they provide a number to call that no one answers. I’ve been calling for weeks, and one time listened to the hold music for over 4 hours and still no answer. On top of that, they have locked my account and are holding onto my money and I have no way to access it. Beyond infuriating!
Not working since new IOS update 1/5
By Usher pro
Anyone know the solution?
E*TRADE is used to work. Now it’s a scam. 1/5
By Dollop 1235
Back when I opened my portfolios they called you on the phone and talked you through any questions you might have. Now you have a 2-3 hold time just for customer service to tell you to call back another time. You aren’t allowed to trade your core portfolio and they won’t answer the phone so at this point E*TRADE stole my money and is holding is hostage. I will close my accounts if it’s ever possible and never use this service. Or recommend anyone use this service ever again. Robinhood 2.0
Password not working in new version 1/5
My password is not working in the new version. I can login through the webpage.
Login is broken 1/5
I try logging in 5 times, doesn't work, I delete the app, reinstall, copy and paste the same login information and then it logs in. I've never experienced this many bugs with a login system. I had to contact IT support because their system had a two factor authentication bug.
Ridiculous Customer Service 1/5
If you plan to open up an account and leave your money to this monkeys, think twice. I have been trying to reach customer service last two weeks and they are not even answering. Their chat system is not even active. If you ignore this review and still open the account, good luck.
Latest version has login issues with security key 1/5
I constantly get login errors in the latest build, using faceID plus SymantecVIP for a security code.
I hope the developers finally add other 2FA options like Google Authenticator or Yubikey soon.
Can be sooooo much better. 1/5
Need to be able to:
1. Have a history of each individual stock trade buy and sell by clicking on ticker symbol.
2. Have transactions be searchable.
Cannot find rate of return 1/5
User interface is not intuitive. No rate of return, or if it exists not intuitive how to see it. Don’t recommend.
DO NOT SIGNUP using App 1/5
By Edward Coakley
The app’s signup process is currently broken. I tried to signup using the iOS app and when I went to logon it didn’t recognize my credentials. The recover password and username features are not working either. The worst part is the customer service. You have to wait at least two hours to speak with anyone. Don’t waste your time using e*Trade if you need even basic assistance go with a competitor who values their clients’s time.
Fix the graphs 1/5
Anytime I open a graph there is no response I change the time scale. Most of the time it will not ever refresh and show me the changed time scale. It opens as a default to the six month time scale and no matter what I do it will not allow me to see any other range of time.
0 customer service 1/5
I’ve been trying to reach them for a month now! No luck! Nobody answered the phone.
Deposit issues 1/5
My biggest issue is the deposit verification won’t let me type in my deposit amount to verify now I can’t put no funds into my account! This issue needs fixed.
Poor customer service, long wait times for transfers, and cost basis never showing up 1/5
A lot of issues I have with E*TRADE compared to the other two brokers I use. So many issues that I am cancelling my account with E*TRADE and moving onto the other two brokers that are better in general and provide better customer service for myself and other retail investors like me. Just some of the issues I’ve had with E*TRADE that have forced me to move to different brokers:
- customer service wait times: whenever I call I am on hold for 10-30 minutes. I get wait times might be ext need due to high volume of calls during certain hours of the day, but this 10-30 minutes is AVERAGE regardless when I call.
- I have transferred shares from my E*TRADE account to other brokers multiple times. EVERY TIME I’ve done this E*TRADE has NOT included the cost basis of my purchasing price for those shades, forcing me to call E*TRADE and remain on hold for long times just to request them to send the cost basis information which they should have done with the initial transfer.
- I have direct registered my shares from E*TRADE to the companies designated broker and it took OVER A MONTH to do this for E*TRADE. It took my other brokers 3-5 days.
I have been using E*TRADE for over 3 years now but have decided to move all my assets out of E*TRADE to the other 2 brokers I use because of E*TRADE a poor customer service, mismanagement of proper data reporting, and call wait times.
Poor service 1/5
E-trade bought whoever bought ShareBuilder. I have their app, I can log in I can go thru everything. The only thing I can’t do is transfer the for use and benefit account to the person it is for. The app has no live chat and a phone call is two hours plus hold time. Good luck getting anything done timely thru the app or phone.
15 - 20 minutes average time to be able to login at the beginning of trading day. Sometimes 30 minutes. Pathetic.
Security code requirement is stupid. Can’t sign on the app even after change password on laptop. 2/5
If one uses the same device all the time, why E*TRADE app requires security code to sign in each time? Can’t sign in after changing password. It’s so stupid that I stopped using it until next upgrade.
Something changed in the last week, the price changes are now shown in real time which is great, but I’ve noticed that after I buy or sell I can’t get back into the accounts unless I close the app and reopen it.
Worst trading platform with terrible customer service 1/5
By Doesn't workkkkmm
The platform is is slow to give purchasing power after a transaction, so you cannot buy and sell nearly as fast as you want to. Also, if you call customer service it takes an hour or more to get a human being on the phone.
The app shows companies’ market caps being lower than they actually are so investors think they are getting a good deal but they are not.
I am in a joint account with my wife. She setup the account and gave me full access. I sold our stock several months ago. I tried to buy stock today and I got a msg saying I am only permitted to sell.....I called but there is a 2 hour wait.....🤦🏻♂️
Please help me fix this. I want to buy stovk TODAY. Thanks, Neil
No Customer Support 1/5
By Mitch hctim
The login screen asks me to call E*TRADE - but there is no one answering the phones.
Stick with Robinhood folks.
Halting trade 1/5
Once again these people stop trading on a stock that is making the small guy money.
True black 3/5
Would like a true black dark theme and for the annoying agreement pop up to go away that comes up when you log in occasionally
Cannot get a hold of anyone 1/5
By Rx Pro
My stock options were due for redemption and the company told me to call E*TRADE to redeem them. Phone hold times are over 3 hours. Don’t recommend this to anyone. Take you’re money and run away. They Keep charging $38 reorg fee for stocks. To own foreign stocks, they charge monthly custodial fee. I have been charged over $200 in fees on a 10k portfolio. E-trade will go out of business if they keep charging all these fees. Get with the times, you cannot charge the retail investors fees! Use Robinhood, they are well ahead of the times.
Never mind the man behind the curtain 1/5
Don’t be fooled, you aren’t the one in control of your money. I’ve witnessed numerous times after submitting a buy order that expires once the market closes that “someone else” buys the same exact stock quantity after hours for 10% less then once the market reopens the trading price goes right back up again. We aren’t talking pennies either $100,000 plus trades. Don’t trust E*TRADE to have your best interests in mind.
Usually great but current version crashing 3/5
Ive generally been very happy with the app, with a few minor exception. One large issue I have is there is no toggle for wash sale in the app. You can go online to toggle it on or off (and its reflected immediately in app), but no toggle in the app, which i don't understand.
Current issue is that anytime I try to use the drawing mode it crashes the app. It had been working previously, but now as soon as you click on weight or pattern it crashes the app.
Generally though very happy with it.
Great app, could they add a few more features? 5/5
Great app, would be nice they added the ability to see, request and pay loans and credit lines on the app as many do not travel with a computer anymore. Not that you cannot just use the web browser it is just easier and seems more secure to use the app.
They keep ruining the experience 1/5
By ml mccarthy
New app will not show futures not is it stable
Bad app 1/5
Janky. Doesn’t load. Have to repeat all the account link and transfer functions. Ugh. Very frustrating.
App issues and horrible technical support 1/5
Downloaded the app a few days ago on my phone and iPad. After creating my account when trying to log in into my account either on iPhone or iPad I always had a message “We’re sorry we were unable to process your request, try again later, if the problem persists call 1-800 Etrade…” when you call them you have to wait 40 min, second time was 90 min, 3rd time was 2 hours +. Then I had an issue where they wanted me to add my second last name (which I don’t use anywhere else not to even legal documents or bank accounts or other trading accounts) to my account. Then I said that name could change if I get married or divorced, then they said I would have to wait for a document with the second last name change then summit a new form to e*trade and wait and wait. Imagine if for each call is 90 min plus waiting. Or imagine if when I invest a lot of money I can’t get my funds because of my SECOND last name or because I can’t reach them by customer support or because the app never works. Horrible experience. I used Robinhood, Webull and several other apps to invest and never had a single issue like this, specially with my name.
My program has the following bug:
Of the two accounts I own, account #2 is always shown on top in “All Brokerage Accounts” Default Homepage view, even when account #1 was selected to be on top.
Complete View does show accounts in the order selected. This is confusing because when I look at Complete view, #1 is on top, but when I look at All Brokerage Accounts, #2 is always on top! I’ve off-loaded and reloaded the App but problem continues.
Everything else works good. Application is easy to use and I like it more than Power E*Trade.
Fees for everything 1/5
Reorganization fees were the nail in the coffin for me. $38 mandatory fee no matter what your position is for a stock if a merger, stock split, or reverse split occurs.
Worst trading app 1/5
Do not use this for options. Your cash will be in the negative when they execute your order.