Really buddy 1/5
I order from this place all the time and I’ll I get are 2 dollar coupons a week living in nyc
Easy. Fast. Lots of choices. A bit expensive but worth the choices.
Worst company ever 1/5
Just got ripped off for $27.70, ordered at 7:20pm time said 8:25pm, by 8:35 starting calling and guess Eat24 first customer care hangs up, second customer care says can’t refund my money, no food no money no refund , got scammed for $27.70 now calling my credit card company have to dispute the charge
By Romain Bethesda
Used with different restaurants. Easy, Quick and reliable. Perfect for your no time to cook evenings
Caribbean kitchen 5/5
The food is good the staff are friendly. The delivery time can you done improvements.
I’ve ordered various items so far I’m pleased
5 star 5/5
By dae dae budder
I love that it delivers me Chinese food.
Best. Site. Ever. 5/5
Best site ever for food delivery services.
Best food app 5/5
What can you say?? All the other apps cancel orders last minute or don’t have the quality. I will stick with what I know.
Was a big fan and then...GrubHub 1/5
We used to use this app all the time when it first came out. Even looked forward to the weekly emails (and not just for the coupons, they are pretty funny). But now that this is a GrubHub company, we no longer use this app. We’ve had so many issues with GH in our city. Just one example: one of our orders showed up two hours late. When we got it not only was it ice cold of but it wasn’t even ours. The guy mixed up the bags. When he came back to switch them out (the other customers caught it first since theirs was delivered first) we opened up our order to find he had eaten half of it. Not the other people, the driver! How do I know? Because when I called the restaurant the other people had the same thing happen to them and had called to complain. When we talked to the restaurant manager he said it was a recurring issue with the driver. Really?! Then get off GrubHub! Again, this is just one example. So farewell Eat24. It was fun while it lasted.
Bad bad bad 1/5
This is the second time it has happen to me I place an order with this company they it says my food is going to get here in 45 minutes an hour and a half later and my order has not arrived yet I call the Customer service and they come up whit that the driver had an accident for the second time it has happened to him
By oh boi 😔
Why can’t we pay in person ? What if we don’t gotta a credit card? Or what if there’s no money in the card ? But u have money in ur pocket ? I really wish that we could pay in person and pay with cards. 😔
By DO NOT USE THIS RIDICULOUS APP
Was referred to the app by a local restaurant website. Ordered dinner at 730. Got a confirmation by text quint it would be 30 minutes. Then 30 minutes later got another text saying the restaurant was very busy and it would not be ready until 810. At 810 I went to the restaurant (a local Thai one). It wasn’t busy - there were exactly thee tables sitting there. The woman said they never “confirmed” the order but they could start cooking it. I called The support line (at least they had one) and they said well our app doesn’t really track whether the restaurant confirms before charging me and sending me an estimated time of completion. What an idiotic app - so you can drive all the way to the restaurant to pick up only to find out that they never confirmed you order and never started it. IDIOTIC app!!! DO NOT USE - I’m not sure why I just didn’t bother to call in an order!!
By leas bugs
Dude your app is sooooo buggy. Literally every time I order now it doesn’t find my location even though I’ve order through the browser. Get it together. Your emails are hilarious but maybe work more on your app. Yes I’ve restarted and refreshed my phone. Shut off my location, WiFi, everything. This app was way better before.
Way better before the grub hub merge. 2/5
They should have taken your online model. Stupid. So frustrating now. Don’t use as much as I used to
Terrible! Don’t order don’t download 1/5
Please do not download this app and do not order anything they said for first order you will get 10 dollar off after making order at check out they say coupon won’t work for web order when I download the app it said won’t work for location do you want to pay without coupon ?
WhT is this trade ethics ?
Now I am receiving all promotional emails for registration
And go puff y’all always look out so good to me. ;-;😭 5/5
I love this app.
The percentage of tip doesn’t usually come after tax& fee! Yet I tip 20% b/c I work in restaurants. I’m not that’s legal
I have used two times and work good. Maybe have to be more Restaurant!
Has gotten Worse 1/5
I used to use this app all the time. I was very happy with it. Recently, they got taken over by GrubHub. Now the service is bad, slow, food shows up cold. Delivery people go to the wrong house. The delivery charges have gone way up also. I will find another way to order food now.
Awful service since they started to use grub hub 1/5
I used to love this app, but ever since the switch to grub hub it’s been awful. I ordered food at around 7:50 last night and my original delivery time showed 8:20-8:50 at the latest I waited til 8:50 before checking the app again and my delivery time changed to 9:20-9:47. I decided to give it some time yet again. At around 9:30 I check again still no progress so I call the restaurant. The restaurant said our order had been prepared an hour and a half ago and no one had shown to pick it up or called. They were closing soon so if we wanted it I’d have to drive there myself to pick it up, so I called Eat24 to cancel my order and of course they’ve already charged us so it’ll take 3-5 business days to get our money back. If you didn’t have enough drivers working you should’ve specified this before we place our order.
JUST DONT!!!!!!!!!! 1/5
We placed an order, and an hour passed. We chatted with a guy named Jesus and he was so rude, he closed the chat on us! He didn’t even say much let alone explain why it was taking so long. We then chatted with someone else (Hyun) and they were somewhat helpful. The driver showed up TWO HOURS after we placed the delivery and the food was cold as ice. Will never use them again!
Used to be meh now use it the most 5/5
App used to be only useful for Indian or pizza... Now, revamped look, more restaurants, still has coupons which I’ve always loved!! and the weekend coupon sent to email I use almost every time heheh.. Nice, too that some restaurants have minimums instead of delivery fee so I feel like I’m not wasting my money 3$ tax, 3$ service fee, 4-6$ delivery (other apps/companies can get insane w delivery fees) next thing you know I’m paying 50% of the cost of my meal in JUST additional fees... It’s like ordering the food from
China w standard shipping! Anyway LOVE the minimums would way rather spend $ on extra food than extra fees!! Thank u Eat24👌🏽
The third time will test 4/5
The app itself is okay and easy to use but there are only 5 locations for my area. I wish they would add more selections. The first delivery I had was horrible. I tried it a second time (because they gave me a coupon) and the delivery was so fast I was impressed. Now here I am a third time, let’s see how this goes. This will confirm whether the fast delivery was a fluke or not.
DON’T USE THIS SERVICE! EVER! 1/5
By Why do you need a nickname????
Absolutely TERRIBLE customer service!!!!!! I’m not sure if this is a direct result of Grub hub acquisition but never have I received such poor service over minuet order/delivery issues! The run around for a $5 credit for poor deliveries and hour late food is asinine!
By Eat24 is dead
I literally used this app every single day to order lunch or dinner . I loved the fact that I was able to pay with cash now that option is no longer available I called customer service and was lied to by a representative about restaurants opting out of the cash option . I will no longer use Eat24 or GRubHub . CALL THE RESTAURANT AS IT IS CHEAPER AND THEY ACCEPT CASH !!! Also it doesn’t take 15 minutes for an order to process !
EDIT: they have since added the pay with cash option again and I am a much happier guy .
Love it 5/5
We use the app an average of two times per week, and we love the options. One time we had an issue and it was at no fault of the app, when we contacted customer support they were very supportive of the issue.
Great app 5/5
By Aleks's Review
Great app and great company. I like their coupon codes.
HORRIBLE 2hr + wait time for no food 1/5
Placed an order at 2:18 I get a notification at 2:21 saying my food is being prepared and will be picked up within the next 15 minutes. I call the restaurant 30 minutes later to see if my food had been picked up which they responded a with a time frame of 2:55-3:00pm in which the driver had to be there. 3:20 comes so I call EATS24 to inquire about my order. They call the driver and sent 3 different notifications (email, text,&phone) the my order would be to me within 15minutes (3:36pm). 3:56 I call back and ask about my order again where they tell me they spoke to the driver and it would be another 15 minutes mind you my food hadn’t been picked up yet. I am deleting this app and will never recommend anyone using this horrible food delivery app.
WORKS GREAT 5/5
I use this app all the time. Have never had a problem. If the restaurant don’t have what I ordered they call me back. Same if I needed something changed never had a problem getting in touch with someone. They have always been very helpful. Just wish I could get coupons again. Do miss them.
Removed live map tracking? 1/5
First, I have to say I have had nothing but trouble with Eat24 delivering on time, providing customer service, managing their partner restaurants to provide some accountability for lack of service. However, this latest release now removes the ability to even see where your delivery driver is on a map and all they want to do is call the restaurant. Then what do I need Eat24 for?
Added, May 19th. Service has gone downhill, many restaurants are no longer available and delivery times are ridiculous and STILL UNABKE TO SEE DRIVER PROGRESS ON A MAP. Do yourselves a favor and stay away use UberEats.
GrubHub has destroyed Eat24 1/5
This app used to be our goto on the weekends. Now thanks to GrubHub, most of the useful features are gone and most importantly, all of the local restaurants we ordered from have vanished. It's just a sordid tiny mess of chain restaurants with overpriced delivery. Why did you ruin something that wasn't broken?
If I could give zero stars I would. Thanks GrubHub 👿
What a poor excuse for a food delivery service company. Our food was supposed to be delivered at 7:40. It is now 8:40. Customer service has informed us that a delivery driver has still not been “assigned”? And offered me some sort of coupon as if that changes the fact that my food has been sitting for over an hour. Completely ridiculous and I will not be using this service again.
Service is Great - Eat24 app better before GrubHub 3/5
Eat24 service was great - haven’t contacted support after they switched to GrubHub.
Hate the new app - old app much better.
Lots of options are gone, typeface used now is harder to read on menus. I miss my fortune cookie after ordering, too =)
Different can be okay, but new app is wanting.
Great app 5/5
I have been using this app for over a year now. Never had any problems. I like the new format and really like having the yelp reviews to help me make decisions on the new restaurants I have been discovering in my town. I also enjoy the weekend coupons they send in my email. Bummed that other people don’t like it as much as I do!
Don’t bother! 1/5
If you are like me, and you place orders online/app to save time when you hardly have a break to eat, Do Not order for Eat24. The last 3 times I’ve ordered food for pick up, it has not been ready because Eat24 has not sent the order to the restaurant.
Then restaurant then has to call eat24, scramble to make the order quickly, and they don’t get any of the comments or customizations right, so you’re lucky if you get what you requested.
And customer service is terrible. Phone and chat people are not very responsive and they offer no compensation for your time or hassle.
Acquisition ruins another company 1/5
No more group ordering which was the best feature of eat24 for corporate lunches. Thanks Grubhub. Before you migrate, always work out how to not make it worse. Eat24 is no longer useful to me.
The best 5/5
This is the easiest most reliable food ordering app out there in my opinion!
Life saver! 5/5
By The Wave Oracle
This app is a godsend. My introvert self definitely appreciates all the orders I have made through this app.
Better than the other apps 4/5
Not without its faults but still WAY better than the other food ordering apps!
I like the new app. Very user friendly. 5/5
By Sissy luvs Bud
I like the new app. Very user friendly.
Not good 1/5
I used this service to order a birthday dinner for my father who lives in another town. I tried to designate a delivery time, for a couple hours ahead of time, but when I got the confirmation email, it said the order would be delivered in 30 minutes. I had to call the restaurant to let them know when it should be delivered. The confirmation email also said I would receive an email confirming the order was delivered. That never came so I contacted the company via chat and was told that I would receive a phone call when the order was delivered. That also never came. Oh, and the confirmation email included a link to “check the delivery status” which directed me to the App Store to download the Eat24 app which then required me to create an account to check my order status. What a hassle!
Don’t blame the app blame the vendors on the app 5/5
I love this app!! I use it at work and home when I don’t feel like driving and I don’t want the food I currently have available. This app has a lot of options and varieties depending on the location you’re in. If you have a problem with your order it’s the restaurants fault for not being transparent.
Terrible and rude service 1/5
Don’t bother complaining about their service. They might apologize but will not do anything to prevent it from happening again. They will “investigate” but never contact you again.
Changed my life 5/5
I hate to say it, but it did! So many restaurants at my fingertips, and I really don’t like cooking. Of course, I live in a town with thousands of restaurants, so YMMV!
Good and easy to use. Love it
Works great for me 4/5
I haven’t had any issues since the update...
All my past orders and info is saved so it takes seconds to place a order from my favorite place
Great until GrubHub bought it 1/5
This app was great until GrubHub took it over. Their fees are outrageous and its terrible at sorting/filtering restaurants. I filtered for restaurants by delivery fee and I wasn’t even in the delivery radius for the top 4 results - the app suggested I 1. search again, or 2. Move closer....
Genuinely a great app 1/5
This app is a blast! It has great suggestions and reliable sources. Totally recommend this app
Absolute Terrible 1/5
By p mchenry
I ordered a full meal that cost me $54.78. The restaurant never got my order. Eat 24 never got my “ticket”, yet they charged my account the total and after two long phone calls I’m still unable to get a competent representative that can refund me. I’ve offered to send my bank info, to send my emails that they sent me to prove I ordered, everything. And nothing. No one can help me and I haven’t received a refund. So I spent $54.78 for a headache. I will never order through them or yelp again. What a waste of money and time.