What baffles me is the app developer’s oblivion to all the negative one star reviews. That speaks volumes about the app, atrocious service, rancid customer disservice, and the lack of care from the developer. This is the poster child for a failing business. Time shall tell.
If it ain’t broken, don’t fix it.
I’ve used this app for almost a decade and I raved about it to all my friends. I placed thousands of orders and was extremely pleased. Then grub-hub happened and Eat-24 died. RIP.
So I find myself better off reverting to the old method of calling the neighborhood restaurants directly. At least they answer the phone and are accountable to me directly. In contrast to the monstrosity of corporate America forcing you to wait 90 minutes for a heated meal (which arrives cold with spillage each and every time and missing items) coming from a mile away.
I was once even heckled by one driver about the tip I promised to give (which I clearly stated is conditional on my meal arriving on time, without any missing items or spillage; which happened 100% of the time since grub-hub). I was forced to adopt this attitude lord knows why.
Each time I called the restaurants about the missing items they indicated it was the driver who left it behind. In addition, the 20% tip I was giving thinking it’s for the restaurant staff, I discovered it actually goes to the guy who forgot half your order behind and spilled the other half in the bag along the way. Shocking.
Food for thought. Pun intended.
I want the old Eat-24 back please; grub-hub...No No thanks.
Update (today is 09 JAN 2019), last week I decided to give Eat-24 another chance because I truly miss it. I placed an order and received an email FROM EAT-24 confirming my order. After 2 hours when I received my food, 2 items were missing. I called Eat-24 customer disservice and they couldn’t locate my order, not by my name or email address, not by phone number or order number. The lady even denied that I have placed an order even though I was telling I’d just received most of my food already. She suggested to call Grubhub instead. Grubhub was able to locate my order. How did this happen? No one at Eat-24 or at Grubhub was able to explain. No one had a clue. No one was could offer a word of kindness. The situation is a hopeless disaster. Since then I reverted back to cooking my own meals which is much more delicious, cleaner, and healthier. Instead I now get Instacart to deliver my groceries. Every end marks a new beginning. Good bye Eat-24, you will eat your way to the grave.
Very easy to use 5/5
Nice app. Easy to use.
Grubhub app doesn’t work but Eat24’s does 5/5
Eat24 works...Grubhub does not, most of the time.
Loved it 5/5
I had a great experience. Loved it
Same app, horrible redesign 1/5
For some reason Eat24/Grubhub decided to redesign their app and make it virtually unusable. Gone are the ability to simply view local restaurants or select based on proximity or delivery charges. Everything good was replaced by advertisements and confusing layouts. Why did they want me to NEVER use their app again. 🤷🏾♂️
The worst food delivery service 1/5
Yelp Eat24/Grubhub is the worst food delivery service compared to similar competitor food delivery app. My order was delivered 25 minutes late and one of my order "honey toast" was delivered cold and no longer toasty and crunchy as it should be. Very disappointed. Order was placed at 1:55pm and it was delivered at 3:07pm. The worst delivery estimation. Worst part is my food was delivered at the state that is not eatible. This experience totally made me lost my appetite. $15 down the drain cause I am no longer in the mood to eating this. I don't care for using Grubhub anymore. Grubhub is the worst.
Multiple issues in the last year 1/5
I have had multiple issues with eat 24/grub hub in the last year. Issues with food not being delivered on time either early when I asked for a specific time or late. The worst issue has been I used a relative’s credit card one time on the app and now repeatedly their name & # shows up as the name on the account. I have repeatedly changed it. Tonight due to the issue my order for a birthday party was canceled but I was not notified. The order did not show is canceled but pending on the app until an hour later when I was on the phone with the restaurant
Use Another App 1/5
Unfortunately this app does not have the capabilities to identify whether or not a restaurant will be taking your order. They process the order, take your money and then unless you contact them to let them know the food has not arrived you will not know whether or not the food has arrived. Then it takes them a few days to have your bank release your funds and you are out that money for a certain number of days.Unfortunately I gave them the benefit of the doubt and have on several occasions been left without my food until I have contacted them and have been informed that the restaurant did not take their order. They do not update the restaurant list nor do they follow through. They just take your money. Select another app like Postmates etc. that will be more responsible to their clients. I am not in the habit of writing poor reviews, however this is just happened to many times. I will be deleting their app from my phone as of this moment.
By Horrinle Customer Service
Waited 2 hours for my food and the driver delivered my food to the wrong people. I had to call to figure out what was going on. Every time I use this app the drivers take forever. Will not use this app again.
Coupon code didn’t work 4/5
A coupon code for $12 off didn’t work
No More Promos? 2/5
Used to get at least $2 off/week! Grubhub took over and.... none since! NOT GOOD!!
This app is buggy. The “track my order” feature is very disorienting and ultimately did not work.
I also ended up having my order go through at a restaurant that was closed. They claim that the order was confirmed from the restaurants end, but when I arrived to pick up my food they were clearly closed with nobody on the premises, and had been for a while.
Over chargeing people delivery fee too much money
Better than anything 4/5
By Breana's Thoughts .
Love the convince of the app
Please do better 1/5
High fee, tip isn’t included and small assortment of options
Love the convenience of this app! Always on time and never disappointe!
Better than Grub Hub 5/5
Even though it’s part of Grubhub, it’s a lot better than them.
Not Available in my Area 1/5
Amazing . This app Never lets me down !
So many mistakes 2/5
I use this app regularly, and I’m about to just only use door dash because grub hub has charged me twice for one order multiple times, and also most places never get my order right, I hate complaining or having to address a mistake because I feel like a nag so when this keeps happening it makes me
Extremely uncomfortable. If they could fix these issues it would be a lot better.
Used to be WAY better. Now it’s awful. 1/5
Yelp sold out their meal delivery to Grubhub. Service and support are both awful now....
The guy that delivered were so sweet. I would definitely order again.
Love the Service 5/5
I’m disabled and cannot drive. So, these types of services are a Godsend for me. It’s nice to be able to order something for delivery that IS NOT PIZZA or CHINESE... with more and more places offering delivery, even with the delivery charges, it is well worth it!
By sunshineon yshoulders
Easy way to get fat. It’s like shopping on an empty belly
Custom service. Customer service. Customer service. 2/5
I really enjoy the convenience of the app. Their rates are also more competitive than similar apps like Uber eats and DoorDash. However, I have consistently had a problem with delivery. On several occasions, I have had to wait upwards of an hour and a half for delivery. In fact, I waited nearly two hours for my last order, just for it to be cancelled bc the restaurant closed waiting for a driver to be sent to collect my order. When I called customer service I was told that they were dealing with high volume in my area and a driver hadn’t be assigned to my order AFTER NEARLY TWO HOURS. I am in the service industry, so I am among the most patient of customers, however, that is just unacceptable. I was offered a $5 off coupon, which I never got to redeem bc the order was canceled. I got no where with my representative who, while pleasant, was foreign and could seemingly only repeat what was written on the script in front of her.
As I said before, I like the app. But the frustration that comes with its pitfalls just aren’t worth the trouble. I’d rather just go old school and hop in the car and pick my food up myself. At least then I could have my meal within the hour. Thanks but no thanks Eat24/Grubhub
By my ride ADS
Great food and great service
RUN AWAY FROM THIS APP AND SERVICE. It doesn’t work, your order will magically disappear, you’ll wait 2 hours for food that isn’t being made. Customer service? A joke. Two agents couldn’t find my order despite having a receipt number and sending screenshots. Finally had to dispute the charge with my bank. What did they do? Nothing. Barely a sorry from the agent on the phone. The agent on chat just gave up and stopped replying. 3 hours of being hangry later what did I do? Order from Pizza Hut.
Grubhub ruined my favorite app 2/5
I used to prize this app for it’s effortless user experience. Now it’s constantly hassling me to try the (identical) Grubhub app instead. It forgets who I am every time I launch it, so I have to sign in again. It forgot my payment method (ApplePay) and made me input my credit card details manually. This app has changed from the ultimate “push button/receive food” app to an endless series of user hassles for no good reason
Super easy to order
Nice Delivery guy 5/5
The guy was kind nice and prompt.
GrubHub ruined EAT24 1/5
By Not an EAT24 Employee
It’s pretty obvious
Buggy App 1/5
By Upset ED Doc
App is buggy. Kept providing me with payment error, asking me to update payment info. Every time I updated the payment info, I received an error message, yet the app was in fact sending the orders through to the restaurant in the background.
You would think with all of the competition out there from other food delivery services, that GrubHub would get their crap together. Clearly not. Garbage.
Excellent App 5/5
We have found some great restaurants that deliver on here in a pinch. It’s so easy find, pick, order and go back to chores at home.
Terrible recent changes to service 1/5
Order ran 75 minutes late. Contacted support and they “cancelled” my order, which resulted in the driver trying to walk away with my order on the spot. Had to argue with him for five minutes to hand over the delivery.
I love it but sadly 4/5
They send me coupons that don’t apply to my orders
Mediocre experience 3/5
Prices are never correct. Customer Service isn’t as accommodating as Uber. If you cancel a meal you should refund and credit account for the inconvenience.
Speedy deliveries 5/5
All our restaurant orders have been outstanding with polite delivery drivers & efficient service.
Stay away!!! 1/5
I placed to order via Eat24. Restaurant’s driver went to wrong address he asked me to wait 5 min. I waited 20 min and he didn’t come. I contacted with Eat24 representative and requested cancel order. Representative told me that restaurant refused refund so I can’t help.
I ordered around 1:07 and it said 30 to 45 and it’s 2:17 it was suppose to come around 1:50 or 2:00. I’m hungry and didn’t know it would take this long. I’ve ordered from here before and it was quick last time. I can’t even see how far they are from me like ubereats, so idk if they still on the way.
Finally! A delivery app that offers stadium pizza as an option ! Thankyou
I hate Grubhub 1/5
By Whaaadup whaaadup!!
Thanks Grubhub for ruining the last good thing in my life. Eat24 used to be soooooo helpful and convenient. I used to use it multiple times a week. Now Grubhub has raised delivery prices AND changed the places I can get deliveries from. If I wanted horrible service and awful technology I would’ve just used Grubhub in the first place. The whole app has been changed, for the worse. Please do us all a favor and sell back to yelp. They’re so much better.
I used twice in 2 days and I truly enjoy knowing I can order from nearby restaurants and have it delivered. Really good idea that executed well.
They drivers cannot find where you are at and they will take your money
It’s a Simple App with Good Food 5/5
I always use Eat24 to order out because it’s soo cheap and their staff actually give a f about you. For example, I had a late order and they credited my account to make things right. They are direct and to the point; no hoops just service.
Points off for nagging. 2/5
I just want to place an order. I don’t want to write a review, or sign up for offers, or anything like that.
The app works. It does what it says.
App works 5/5
I order food and pick it up. Never had any problems
Great business 5/5
By dmari wiltz
Work great and fast
Good Food 5/5
By Jay Shab
Food was hot and they give out great portion size for the hungry man!!! I should of added some Guacamole.. but the Delivery guy was cool too..