Pointless App 1/5
When I first started using Eaze you could order through the app. Now you can’t order through the app making it useless. They also increased their minimum to a ridiculous amount so I just use an entirely different service now.
Worst app 1/5
App is trash. Won’t let me order anything. Always says there is something wrong with my order or something went wrong with my bank account. Just trash.
The worst delivery service ! 1/5
By flowing up
Waited a whole hour just for my order to get cancelled. Please take your money elsewhere! And the tax is 20$ for a 50$ dollar cartridge and on top of that they charge you deliver fee hahaha please avoid this pathetic delivery weed service
Eaze is a joke 1/5
You’re way better off looking up dispensaries that deliver in your area and contacting them directly. Eaze is flukey and if/when they cancel an order they don’t let you know they just don’t show up at all. Customer service is next to useless and delivery times are basically a lie. Save your time and money and go elsewhere.
Not terrible but definitely needs fixing... 2/5
By Tai G 510
The app I feel should be more about purchasing and less about news I can’t even purchase my flower from the app I have to go on my safari to order online...
Is this app a joke? I just downloaded and there are four tabs at the bottom. NONE of them are options to order weed. I thought this was a weed delivery app. All good, I live in LA about 5 minutes from MedMen so I’ll just walk there.
Cancel orders without warning 1/5
They charge you, take the money, then ask you to reorder, then take your money again, then cancel again, then tell you your account is suspended for payment issues. OK
Bad experience 2/5
I tried ordering from them several times, but the eta always changed like 3 times. It didn’t matter if I put in my order early, my order always lagged. I had to cancel the times I ordered since I couldn’t be at the door when my order arrived. I think had they stuck to the original eta, it would’ve been fine. But I should say that ordering was pretty easy.
DECIETFUL AND EXPENSIVE (save your corporate apologies, Eaze) 1/5
TAXES AND FEES - THAT’S WHAT THEY DO NOT TELL YOU.
FREE DELIVERY (HOW THEY GET YOU) IS A FRAUD BECAUSE YOU END UP PAYING A QUARTER THE FULL PRICE IN TAXES.
MY ORDER (before abruptly cancelling and my writing this rightfully justified scathing review): 2 pax pods for $29... at checkout it was $80 because they added taxes and fees...fees...really? FEES?
Lemme tell you, the clientele for this app is most likely white and middle class so I don’t care if my review is buried under all the sheep that can afford to waste their money instead of just going to a local dispensary (shout out to the Indigenous-owned dispensaries especially where taxes don’t exist).
And you wonder why the black market still exists?? PEOPLE ARE POOR YOU FAT CAT PIGS. MOST PEOPLE IN CA DON’T WANNA PAY $25 for a joint. What did you expect? Are you delusional? Good luck fighting the black market. God forbid you all (in charge) get COVID-19 and rot in agony... but at least you will have your high class rodeo drive weed to get you through it.
P.S Save the « I’m sorry how you feel how can we make this better blah blah blah » I’m not that gullible.
If only it worked 2/5
Downloaded and was able to see the products available. Registered shortly after and now there are no shopping options. Tried to email customer service with this issue but that function doesn’t send the email.
I’m sure this is a great service but if your app isn’t functioning then I don’t know how useful this can really be.
Very good 5/5
Quick and easy. Uber eats but for weed
Worst UI I’ve ever experienced, coming from a UI developer. Can’t even order anything. Terrible should’ve just gone to a dispensary in person.
Worst selection of products 1/5
Tried using this app to find specific products but it only had products you never heard of. Maybe 5 options to chose from per category. So let’s say the categories are flower, concentrates, edibles, etc. Each category only a few options and I couldn’t find product reviews, so it felt like you had to trust your gut on some brand you’ve never heard of. The only product I recognized were kiva bars. Perhaps product availability varies on your location?? I was disappointed I couldn’t find anything I was down to order for the reason that I didn’t feel comfortable trying unfamiliar brands when I wanted a specific few brands to begin with.
Shady with no customer service via telephone 1/5
This last order has turned out to be a revelation on how this company operates.
If you pay with a debit card, it will be processed through a bank in another country, and it will add fees.
If you pay cash, your account won’t show an order history, this is probably all part of a scheme to dodge taxes.
And then if you have a problem with your order, such as safety seals, in which cannabis cannot be sold legally under California law without it - I mean - any cannabis could have been put in there and not tested.
This company either needs to get its act together this weekend, or be shut down by the state of California.
I have NEVER had this many problems with all of the other cannabis deliveries from other companies, COMBINED!!
pick someone else. Weedhub.delivery, just look at maps for local cannabis shops, most deliver, and they will have telephone support should you need it.
Eaze does not provide telephone support.
Their telephone number 1 (877) 741-4929 has a answering message that tells you that they no longer offer telephone support.
Everything is slow 1/5
Slow service . Slow app . Slow website . Slow help
Eaze is not good.
Poor Service 1/5
By Costumer 100
I made an order about 2:30pm, received a message at exactly 3pm saying the my delivery is 12min away. It then changed to 5pm-5:30pm eta. It was already 6:12pm and my order was canceled. I wasn’t able to get an answer from customer support till 7:45pm. They wanted to compensate me with a $10 credit plus delivery free, which is already free if you pay a order a certain amount. Eaze measures costumers time with little value. Not a good experience at all. Don’t recommend using.
Doesn’t work 1/5
Can’t order anything just tells me I Hague no orders current and won’t let me see anything other then your explore page
The apps purpose is???? 1/5
By ndirnt ifjdnw sisn
App is useless. Only thing it can do is to track your order. Any purchasing or product browsing has to be through the website. UNINSTALLING!!!
Id upload not working 1/5
Could not get the barcode scanner to read my brand new ID. Uploaded photo of the back would not work. Finally got passed the selfie stage and told my ID was not valid for use.
Only 21+ 1/5
Eaze only works for people who are over 21 and not for medical marijuana patients under 21, you’re better off using weedmaps
Never coming to this app again 1/5
This app needs to be deleted it says 17+ but when u get on the app it says 21+
very hard to use 2/5
it’s so hard to navigate this app i’m still confused
Good at first, not built to scale, consistent cancelled orders 1/5
I got on board the minute this service became available. It was very quick, at first, but the technology was NOT built to scale.
I’ve run the gamut of issues after it gained popularity:
- slow loading
- glitchy interface (has been improved slightly)
- major delays in delivery (great at notifying but delays of 3+ hours)
- Then cancellation after delays (now at 50%)
- non-cash payment issues (the bank account was a nice touch tho)
- no real time tracking
What is great:
Main issue is that they sell the tech to dispensaries and handle the support they have no promises if a dispensary will actually deliver the order or delay it.
If it is a volume issue and are not willing to invest in their own drivers, then I would highly recommend moving away from the on demand model and that of a scheduled model so then you don’t run into delays (80% of the time) and cancellations (50% of the time) and you set the expectations so then you don’t wind up with people like me disappointed on how frequently this happens. Going to go try Weedmaps. Adios!
Doesn’t work at all 1/5
The main tab has nothing on it, just a blank white page. You can swipe down and the refreshing symbol shows up for a second, but nothing else loads. Other tabs seem fine.
Stupidest app ever 1/5
I try to login using my email and it says invalid password. So I click Forget Password and type in my email and it says they don’t have any record of my email...So I’m like okay...maybe I’ll just register my email again, and then it tells me my email is taken!!!
Happened 3 times!!! Developers clearly smoking too much weed!
This app is dumb! 1/5
You think you’d be able to order weed off the app right? WRONG! It redirects you to the web browser. This app only allows you to follow your order! GARBAGE DONT WASTE YOUR TIME DOWNLOADING THIS APP!!!
Don’t believe 5 stars. They’re fake. 1/5
This thing is ridiculous. How does it have 5 stars? Lol when you go in the reviews they’re all bad reviews. Y’all are slow, you put order delivery times and 100% of the time you fail to meet those times, and push it forward an hour or more. Why say it’s coming at 5:25pm and leave that there for an hour then finally update it 5 minutes before scheduled arrival to 6:45? Also a good half or more of your drivers refuse to offer my cash back. They come, look like they’re stoned off their ass too and then don’t give me my change, if you ask they inevitably get irritated about it. The hell? You want a free tip with your ugly attitude? Hell no. I’m glad Apple banned this stupid app from being useful. Garbage and over priced.
Somehow it gets worse! They took away debit card payments so instead they want you to link your bank account? Heeelllll no. You lost me. The one pro to using your system it doesn’t even work. Me and friends tried linking and it just spins and spins. Gathering account info or security clearance and it never gets past that. We all had different banks too oddly enough. None of them worked. Awful.
Always slow, always broken 1/5
So tired to Eaze. It’s not easy getting anything from them. So many issues with the website. Added my bank information at least four times, always makes me re-add if AFTER confirmation. Pathetic.
Thc percentage is off 5/5
By Candice (G)Lover
Hi! This is the second time I order from you guys and I order items that say 23% thc then when I get the product it’s way lest like sensi Star it says 23% online and I get 18% ? That’s not gonna Medicare me at all :/
Wouldn’t recommend 1/5
The delivery time is never accurate. It will say the person is down the street and then all of sudden the time passes and you’re waiting out side for another 15-30 minutes. Also lately they aren’t opening until 2 PM which removes people like myself from ordering since I work nights. Very poor system overall. Highly wouldn’t recommend. Use Weedmaps instead.
Bad app, worse service. Complete waste of time. 1/5
Tried this for the first time last night. The order kept delaying for two hours until 10pm, at which point I got a message saying it had been canceled completely and that they were now closed. And by the. It was too late to order from anywhere else.
The app itself is janky, and when I tried to ask for help, that didn’t work either. Got a friendly text message earlier today “thanking me for my patience.” Never using this thing again.
Why can’t I order from the app?! I have to go to the website to order and then use the app to track.
EAZE IS THE WORST 1/5
By oregano oxide
Ordered for my friend while he was at work and they denied me pick up because I didn’t have his ID, even when I had my own and the money to pay. Will never use this service again, worst experience and will tell all my friends not to use as well.
The Best 5/5
Easy navigation through site and delivery within 30-45 mins after ordering!!!❤️❤️❤️
App crashes on opening. 1/5
App will not open. Immediately crashes. iPhone XS Max iOS 13.5
Is there a way to order? 1/5
Seriously, if there’s a way to order on this app I can’t find it. 😕
Just go yourself 1/5
By Sam beltran
I ordered a pod from the app and got a pod that was leaking. Atm I’m trying to get either my money back or a new pod
Navigation needs work 1/5
It’s not easy to do orders on the app. Had to go on safari
Terrible App 1/5
App downloads and then never opens. Just force quits constantly.
Delivery is always quick BUT the only problem is that they need to add new items to the menu. Would be 100✖️ better
Where is the shop?! 1/5
By Bourke MacDonald
Redo the UI with the shop section in a very obvious place.
You’ll get your weed at our price 2/5
OR NOT AT ALL. Talk about taking advantage. They raised there delivery prices during the pandemic you pay an extra 20 percent on anything you buy. That means buying something for 50 bucks you’ll be paying over 80 in “fees and taxes”. It’s just better to find a street dealer again because this is legal highway robbery.
I hope you like waiting 1/5
By The guy who waits for Eaze
I hope that you like to wait. Both times I used this app they tell you it will take 20-30 min and then it ended up taking 3 hours to deliver. Now I am deleting. Don’t waste your time and money.
Uh what?? 1/5
I’m not seeing a place to place an order or view items for delivery. What the hell? Isn’t this weed delivery app???
No purpose 1/5
App won’t let me order and website won’t let me verify my phone number so I can order.
What’s the point? 1/5
You can’t order cannabis with this app. You can’t even view a menu.
I pressed all options on the app, it looks like you have to order through the web and then track on the app. Can’t even order from the app. What’s the point?
Confusing UX 1/5
By Report me not
It’s completely unclear where to shop for products in the app. Huge missed opportunity for conversions.
DO NOT USE EAZE!!!! Stay away 2/5
I used eaze on April 11 2020 for the first time and it was the worst experience ever !! For starters they estimated 30-45 minutes (placed my order around 9pm) and the driver didn’t get to me until almost midnight ! That’s 2-3 hours ! Then they double charged me. I’ve contacted them several times and I keep getting the same response about receiving an email whenever they process my $106 refund. It’s now been 3 WEEKS. And my cherry on top is when I open up my order a guava disposable pen is all sticky from the content(broken). DO NOT USE EAZE! You’re better off with WEEDMAPS or walking in to a location . Not worth it !