Too good to be true 1/5
By tayler ray 11
I cannot verify who I am because they will not send me an email, therefore I’m not able to receive a check or enter my Paypal. I’ve emailed support and they didn’t fix anything. Don’t waste your time.
Maybe test a feature before releasing it to the public? 1/5
The in store cash back program is atrocious. It only worked on my first restaurant purchase with the link card. I’ve done three more in store purchases only to not receive the cash back. There’s no point on having a cash back program in which you have to email support every time you use the service to get your cash back. Fix this.
App keeps crashing 2/5
Waste of time. Keeps freaking crashing when I’m trying to shop
Lockout of Account 3/5
I have been locked out of my account for a while. Reset my password and then log back in with my new password and it says the credentials don’t match up. My coworker is having the same issue.
Freezes and Amazon never shows up 2/5
Been using this app for a few months. I shop a ton on Amazon. When I go through this app to get to Amazon, my purchase NEVER show up. Then I have to submitted my last cash back for it to be reduced or reviewed for weeks. Past month it Freezes up too.
Missing cash back 2/5
I let them know and they claimed I wasn’t eligible at time of purchase when it said I was
I have to contact customer service a lot for missing cashback 1/5
Since the change from Ebates to Rakuten I need to be contacting customer service for missing cash back
Also the refer a friend reward doesn’t work well. I referred 2 of my friends and both made their qualifying purchase, well both refer a friend reward were issued to my account and then removed both from my account/ disappeared like I never referred them
As of today I still don’t have an answer
I am thinking to not refer a friend, and /or switch to another reward program
Not as good as it used to be! 2/5
I shop online a lot and with Ebates I used to receive descent quarterly checks. Since they’ve changed I haven’t been receiving as much so recently I’ve been trying other shopping sites which I’m finding are more rewarding. I’m going to give it another quarter to see if it improves.
app never works to shop 2/5
You can search for stores, but when it actually “connects“ with the store to shop, it’s just a blank page. EVERY time.
Love this but... 3/5
I’ve used Ebates for a few years. Since the merger I can’t get my app to load the wedpages to shop. I’ve been disappointed, and feel like the cash back amounts aren’t what they used to be. 😕
App crashes 2/5
Good coupons but app crashes on IOS 11 software when opening store websites thru app
The app keeps freezing such an inconvenience when trying to make a purchase. Not worth the headache....Deleting
I’ve been shopping with Amazon
Through the app and they will not give you
They Do not track you spending correctly 2/5
You do not track peoples orders the way that I thought it would be tracked I always have a issue with Amazons order not to mention a few others. In August I went to Pier 1 did a huge sale in the store -sent them the information- They have yet to give me credit for my in-store purchased - this is the second time this happened to me. The first time was at bed bath and beyond in store , I never got my credit. You really have to check and track your sales. Just because they change names doesn’t mean that it’s better because it’s not. To me it got worse. So disappointed
Website is better than the app 1/5
Used the app to purchase and airline ticket with about $60 cash back and ended up getting $3. The money was supposed to come through after the trip, so I can’t find the history through Ebates since I bought it months ago. Never had issues like that online.
Just shopped through the app and the transaction for cash back isn’t there. Guess people like it if it works.
Great opportunities to save. 5/5
I love this app and Rakuten. I signed up 3 months ago. I only shopped at 3 different times, and I received $18.21 back already. Perfect check to fill up the tank or add a hostess gift for the holiday. Imagine if I consistently use throughout the year. Rakuten has the best cash back and my favorite stores. I gained some new ones. We could all use an extra check. 🛍🎁💸
Don’t like the new update at all. I can find anything!! Where did my favorites go?? Everything was upfront before!!
What other app can earn you cash back like this? 2/5
What happened? This update is horrible. It doesn’t make sense and hard to use! Go back or fix it please!!!
Need more stores 4/5
I wish more stores were on their list that I use daily. Big lots??
Wish I had Known!! 5/5
By CiCi from MD
This is awesome! Getting $$$ for the things I was going to buy anyway! Yes Please! Join up as soon as you can!
Disappointed 961 1/5
I have made several purchases with both iPhone and laptop in the last few months. I have yet to see any rewards. This is after activating. I received better results before the name change. Apparently, it is not only a name change. Very disappointed!
Great App 5/5
Love this app. Use it for in store shopping and now for dining. Highly recommend this app!
Nothing but a big fat scam!!! 1/5
By rakuten is a SCAM
DON’T SIGN UP!! Iv spent hundreds on qualifying purchases and done everything right but it’s been a month and not a single cent or bonus has showed up and when you try to contact them it’s a computer and you get nowhere. They also took my $10 bonus out of my account (that’s theft) I’m uninstalling this SCAM App and reporting them to the BBB
Takes too long for payment 3/5
By dont bite
Five months before you get a check is a long time .
You have to be very care and read the rebate fine print because not all items at a store receive cash back.
And you have to be very diligent about watching what you should receive in the form of rebates vs what you actually receive.
Contacting customer service and they say they will make an adjustment but you have to continue to follow up with them.
It’s a constant watchdog process.
It Used To Be Easy 3/5
By Neice likes to shop
With the constant changes this app is getting more difficult to navigate. When I want to shop or dine locally I can never find the list in the app.
By user rakuten
I think I’m breaking up with it 1/5
It’s not even worth the effort for me anymore! The app doesn’t work right (more often than not, it freezes up/crashes when I go to enter my info for the purchase) and then completely drains my battery in the process. This last time, I gave it 4 tries before finally giving up. It also kept tracking my location even when the app was closed down completely (this was scrolling across the top of my phone so I ended up having to restart my phone). Here’s the deal: I’m all about earning some cash back but I don’t have time to keep messing around with this, especially this time of year when a lot of times I could lose out on a great sale item because the app has issues. I may still use on occasion but not as often as I once did with Ebates!
Fun fun 5/5
I have so much fun shopping and making cash back. I was amazed at how much money I could make just by shopping online.
In store button missing now on bottom of screen 1/5
By Lisa Pro
Great app 5/5
I’ve been using ebates for years and there is no catch. It’s actually legit. Been very happy
By Nurse Jilly
Not all it’s cracked up to be!!!
Not a scam but app freezes 2/5
I love that I can earn cash back, but this app freezes so much as of lately that I feel like it’s not worth the aggravation. Ebates didn’t give me this problem.
New phone apparently resets account and you lose all money you have gotten 1/5
By Ak says stay away this app
I recently got a new phone with a new provider and when I logged into the app it conveniently lost all my purchases and referrals from before I had this phone. Very convenient that they now have no record of the purchases or the money owed to me and their customer service agents “aren’t online right now” regardless of when or how often I send them messages.
This update is HORRIBLE!!! It is such a visual cluster f***. Also, ALL of my favorites
With the exception of ten random ones disappeared! I have no idea where to find anything. Why to developers do this???? PLEASE go back to the previous version.
Go back to the old version 1/5
The new app update is impossible to navigate. Go back to the way it was!
App changes 1/5
The recent changes to the mobile app are not user friendly. It is now difficult to find, navigate and view the various deal categories. I don't like using the mobile app. Therefore, I do much less shopping via Rakuten and more shopping directly on the stores’ websites.
Sites crashing a lot 3/5
By mr mister video
Seems like since the updates/changes the site crashes a lot
New set up is terrible 1/5
The latest update is all over the place and not user friendly at all. Terrible update.
Stop allowing me to log in 1/5
The app won’t let me log in. Keeps saying my account is inactive and invalid. Suspicious that this happens right around the time they need to pay out. Very upset.
Not user friendly 1/5
This site when it was ebates was way more user friendly. When you actually order smithing thru site and gets delivered I should get the credit. Not have to do all the legwork , like putting in order numbers etc. should just be clickable. You do the leg work if you want me to use your site for Christmas. There are plenty others that pay way better sites than yours.
I had two orders on October 9, Lowe’s and Walmart I never got credit for. You do the legwork !!!!!
Bye for Christmas
Can’t complete orders 3/5
I have placed several orders with QVC over the weekend and have not been able to place them through this app. I get all the way through the cart process and when I get to “place order”, nothing happens. When I placed the order through QVC ‘s website it goes through no problem. So now I’ve missed out on several rebates. 😢
I have used them several times to book Orbitz hotels but never get the cash back. I’ve contacted customer service with no reply. Never using to book hotels again.
Very little cash back after the name change 1/5
I have gotten hardly any cash back since the name change dispute ordering a ton online. Not very thriller. It used to be great.
Could be the app, could be IOS 1/5
This app freezes constantly, rendering it unusable. I’m betting it’s the IOS 13xx I'm running, but until the issue is resolved, 1 star is what I’ll be leaving.
Not accurate 2/5
Lately I have to email to get the reward for my purchases, especially through Amazon.
Not impressed 1/5
By Trinity Sanders
I got this ap when it was Ebates. It payed pretty honestly. Now that it has been taken over by another company it doesn’t have as many qualified purchases. I mostly use Amazon. And even though items are on the pay out list it still doesn’t. Very disappointed.
Version 7.0 = Bad! 1/5
Bring back the bottom navigation bar.
By Peppie T Chambers
I shop online so I thought I could get some money back as I spend it. Sounds good right. LIES!!! It don’t give you all your rebate owe to you. I keep fighting with customer service, I send them my receipts and they fix it only to take it back later. I understand you can’t miss what you never had but why advertise it then if you just not gonna give what’s owed. Truthfully I rate them a -5