Love this! 5/5
At first I thought this was too good to be true, but after making a few purchases through the app, I’m excited to say that it works! I see my cash back rewards growing and can’t wait to get the reward check! So wonderful to have something that gives back. Saving money is great, more saved equals more to give away. Love it!
Great customer service and app 5/5
Ebates has been great for me. I’ve used them for 10 years.
My only complaint is the name Ebates being switched to the name Rakuten. I understand it’s the same company but Ebates is the name I refer people to.
Love this app I earned over 11.00 just through April and part of May. Get this app and SAVE.
I’ve used this on all my online purchases and it rarely gives me credit for anything (the things I bought were in categories that received cash back)
Not happy 2/5
My check says it won’t arrive until August and for some reason the last point was May 15th. Few days ago! Also, my points aren’t adding up correctly as I have done some big purchases lately. Not too happy!
Loved app until ... 1/5
Last Christmas I made travel arrangements thru Ebates to fly out of state for the holiday. Travelocity offered 10% cash back thru Ebates- wow, OK. Made flight plans for over $1100 then waited for my cash back. Didn’t happen - apparently flight had to be charged to “their” charge card, not my own. What is that about?? Rebate was denied even though I went thru their website and their client. Have had problems with denials like other reviewers- small things but consistently. It adds up in frustration when quibbling over a couple dollars here and there. But adds up over time. Not good customer service.
Love Ebates 5/5
By Brina C
It will always be Ebates to me I hate the new name, but love the cash back! I have received almost $500 in the year and a half I have been a member! Why would you do online shopping without it??
Doesn’t work 1/5
By bj shopping
Will not work with sites I have always used. For example I can use the Lancôme site directly but not with Rakuten.
Getting Paid to Spend Money 5/5
These lil checks add up! Who knew?
By Nick pjpj
Only five of my purchases loaded into the app when I first started using it a month ago and none have appeared since. This is a gimmick.
Don’t trust full of.... 1/5
By They lying
I have been a member for almost a year now and have yet to receive anything. I shop all the time using my card in store and online. I have contacted them about it 3 times and have not received any response other than the generated response they send out.
Money Saver 4/5
I’ve been using Ebates for about 3 years. It saved me hundreds of dollars, which I love! Then they changed their name to something I cannot pronounce, smh. I’m still calling it Ebates.
Cash back not exactly 1/5
I thought the point was to earn money! I’ve purchased several items on amazon. Not a single one qualified for a rebate. App deleted.
Love the Ebates App.! 5/5
Personally, I enjoy being able to access Ebates when I’m not home. Honestly, I try saving moving as often as I can due to being a single mother of three teenagers, therefore, having access to Ebates ay all times is perfect!
Change name back to ebates 1/5
No one knows Rackuten. Use ebates. Narcissistic idiots
They changed 2/5
By Io E Sas
Few dollars asap credit large amount NEVER processed and they keep asking for info up to 7 times WHY ? So people gets tired of sending info like me I’m using other sites
By serdar basturk
This is amazing last 3 years I made almost 9k great experience always
Incorrect arbitrary cash back amounts 1/5
I purchased a Priceline hotel yesterday with 7% cash back. The room subtotal was $200.01. Today I received an email from Rakuten saying I have $4.00 pending from my Priceline purchase. I called Rakuten where a human being REPEATEDLY told me that email is auto generated and that $4 has nothing to do with anything. SO WHY ARE YOU SENDING ME AN EMAIL AT ALL?? He admits the number is incorrect and vehemently defends that email. It doesn’t say ‘pending payment’ with no dollar amount specified it specifically says $4.00. Why on EARTH are you sending me this email with a WRONG dollar amount which obviously will prompt me to call and confirm I will receive the CORRECT amount of $14?? They state the email is not a mistake, but that I will actually receive $14. Am I insane here? I have NEVER had this problem when the company was eBates.
My referral money is gone 1/5
All my referrals credits are gone
APP NEVER SHOWS PURCHASES THAT I SHOULD HAVE CREDIT FOR 1/5
I have followed all the rules, always shop through the app or link in store offers. I have at least 10 or more purchases not showing a credit or when contacting customer service and providing the details. They are unwilling to help or just ask to provide the same info that I already sent.
It's ok. But not sold on this app.
I also have a referral bonus due to me. It appears on my profile and provided all details of the user name associated. Still no referral credit - just additional information being requested by Ebates that I have provided. The small amount earned is not worth the hassle!!!!
Use other apps ( I can mention a lot) that actually work correctly and don't provide a run around with the hassle of staying on top of each and every purchase. Always calling, emailing, and then no follow up or credit applied after they have acknowledged.
I also have screen shots of credits that just disappear when they were once there.
Something is just not right. I don't think a company should make empty promises. Just use a coupon code from other apps that can provide larger rewards and do not delete activity as they see fit!!!
Until they prove that they can actually be trusted and update the app to work as they say it should. Don't bother!!!
Buggy as hell 1/5
I’m a developer so this is not user error.
I attempted to use the app for 3 different food delivery services and none of them worked. For postmates, it prompts you to enter a 4 digit code that is sent via text. You enter the code and nothing happens. You click submit and nothing happens. If you click submit again it says your code is incorrect. I went through this process 8 times with the same result. You can never log in through the Ebates/Rakuten app.
The second delivery service I attempted to use it prompts you with a “shop” button to click on and when you click on the button in THE EBATES app, it says it is sending you to an external website and the discount doesn’t work on external websites. You go back and try again using the button provided in the Ebates app to move forward and order food and get the same result. Nowhere. An endless circle. I eventually gave up and went directly to the food apps. I just wasted 20 minutes. Don’t waste your time.
Love the app 5/5
By LJ 0119
I have been using the app for a while. I love getting cash back on purchases I’m making.
Great App 5/5
By Ike's Tina
I enjoy using this app!
Remember By Force! 5/5
I love this app! However I don’t always remember to go through it when I’m shopping! I know... If no go thru... No dough for you & still I forgot some times! Grrr! Here’s how I fixed it so I remember;
I put each app for all of the stores I shop into one grouping so if I want to open one of them even to go window shopping, by having to open the group app to get to the individual store apps, I’m reminded to open you first! Haven’t screwed up since & I love it more than before! Show me the money!
Is This Legitimate or Not? 1/5
I’m extremely disappointed. I have waited months for a 60 dollar check which constantly keeps getting pushed back. First it was one month then its another, then another. One day the check is supposed to deliver on the 15th of May, now its supposed to be delivered in August. Ive been using EBates constantly when shopping, I’ve linked my Paypal to my EBates account, I’ve been tracking purchases. At this point it just feels like a scam.
Money saver 5/5
I don’t understand why everyone DOESN'T use this app! I’ve gotten so much money back!
Always delivers 5/5
By Steviez Reviewz
I’ve been using this app for 4+ years, and have earned hundreds in cash back. Love the selection of stores. And Hotels deals can be awesome.
Referal cashback was added and then removed. 1/5
I refered my friend and got 25$ cashback. After 1 month cashback was removed. Even after reporting it to ebates there was no update.
So I’m giving 5 stars because Ebates has always been a superior company I’m hoping the trend continues with rukatan
Love the cash back! 5/5
I have been a member for years now and have gotten almost $1000 back just for doing what I normally do anyway, shop online! If you haven’t joined yet, what are you waiting for?
Hate using Amazon via Ebates 1/5
When using Amazon, you don’t get much back. Even though I purchased items in the selected categories I received NO cash back. Absolute BS.
Ebates rebate, what rebate? 1/5
This will be the second time I’ve written a review for this app. Why? Because for the second time I haven’t received my” Big Fat Check”. This company is a sham. I repeat a sham. My first check was for almost 80$. The second one much smaller. They want to apologize & give me 10$ to use later. No, not my due check but 10$. What a rip-off. What an excuse for a company. How many people have received their check? Would like to know.
Tired of having to load Amazon 3/5
I truly love this app and try to use and support it as much as possible. My biggest complaint is that I always have to find and ask for my cash back
With Amazon. I shop Amazon weekly and it gets annoying that I can’t just trust that my purchases will load. I’d love for you guys to fix this.
Getting paid to shop 5/5
By Ms 💋
It’s awesome to be compensated doing what you love, SHOPPING! Every shopping trip is calculated promptly so that you know what’s coming to you upfront.
Don’t waste ur time 1/5
Been with company fot 4 years, thete is always a problem with payments. Im missing credit from stores shopped when I email customer service they be with the bull... i also did a friend referral. We both got credit for the referral for a month an half. Now it’s time to send payment out, they have took the referral bonus back from me an the friend I referred. Ive had enough of this company an will not continue shopping thru them. All my shopping i did from October- January. They only gave credit for 2 shopping trips out of 10. So yea dont waste your time. I know im not. And all that asking to reach out because I don’t wanna hear it
They will jerk you around, will not give you the total percent cash back, and will not give you the $10 bonus for spending more than $25 or more at one of their approved stores. Seriously, don’t bother with it.
Edit: Now they’ve actually STOLEN money from my cash back! Once I can cash out, if there is money even left, I will NOT be using this app anymore. I’ve only had it a couple weeks and I’ve already had to send 15 emails about missing money. Not worth it at all.
No people to talk to this site is a joke. Made 2 purchases two different days got credit for one. Waste of my time and they want you to use there credit card no thank you Joke
Hard to move around backwards and forwards to different subjects.
Great shop through this app get money back.
eBay checks 5/5
I think Ebates is an amazing app if I can remember to use it every time I go shopping it would be even better you can’t make money any easier than this again this is a wonderful app I recommend this to everybody who would like to earn a little extra cash thank you Ebates!!!
Cash back is only online 1/5
Commercial said earn cash back online and in-store. But I haven’t been getting any cash back shopping in-store. And no one to call or nothing.
Unable to contact a human being! 1/5
By Asleep at the keyboard
I cancelled my former email account. There is no way to update with my new email; can’t verify the new account through the old one.
Love Saving a Little Money 4/5
Other than my own inability to remember to use this app (even with notifications ON), it’s nice to get a few dollars back here and there; it really adds up! Wish there was a way to mark my favorite stores for specific notifications (and maybe there is ??), but I love when my stores have big percentage back days!
Said welcome cash back bonus didn’t give me
App doesn’t work 1/5
In the past I was able to just use safari to shop from Ebates web site. Now, they force you to use the unreliable app. I added something to my shopping cart and I can’t click on the shopping cart I’m guessing because the app has taken over. Ebates is now only useful from a desktop computer. Maybe they will eventually fix this?
So disappointing 1/5
So sad to see a great app distroyed. This app was great WHEN IT WAS EBATES. The past month there has been nothing but issues and errors. When I contacted them about problems I was lied to. Today they blocked me on Twitter when I pointed out they need to fix the app errors and still owe me money I was promised. Now they won’t even respond to emails.
Hate the name change! 1/5
I have been a member of Ebates for a while now and have had no problems (yet) but the name change is driving me nuts. Why change it? It was a name, a brand and it made sense for what it is. Rakuten also has other companies like Kobo, so it’s confusing. I had a few friends and family members email and text me asking what Rakuten was since they didn’t realize their apps would be changing names so this is not just me. Ever hear of “if it ain’t broke don’t fix it?” The name wasn’t broken. It worked. Go back to it.
Not good anymore 2/5
I don’t get a lot of my cash back anymore. This was good before it switched the company names. I never had problems in the past, but now that’s all I have. I’m over it.
Bad app 1/5
They just trying to get peoples using their app to do shopping.