Offers can’t be used placing an order on app you actually have to go to the store to use the coupon. You should be able to use offers when placing an in app order. Please fix this.
Poor app 2/5
By Renee 👎
I have tried to scan several times and always have to enter manually or not at all. Tonight we had dinner and again got a error scanning again. Not happy with this app. This company needs to work updating the app
No coupons 2/5
The updated app doesn’t have coupons. I preferred the previous app.
No free pollo bowl as stated 1/5
Well , it’s been over 24 hrs and no free Pollo Bowl, and there is no way to contact anyone to ask why! Not cool!
Your app is useless 1/5
I tried to put in an order and you app said the restaurant was closed and wouldn’t let me place the order even though the restaurant didn’t close for another 5 hours. You need to fix this NOW! How the heck do you expect customers to use your app when it won’t even let you place an order!
app could not be launched. 1/5
what’s up el pollo loco? service is ok in stores but this app just completely doesn’t work! i don’t believe this app has been updated for anything after the iphone 8, so anyone with an x or xs is not able to launch the app. instantly crashes with the message “app could not be launched.” horrible app that doesn’t work.
App doesn’t open 1/5
I have an iPhone X and when i try to open the app it just shows the “Pollo Loco” front page and then a notification popup that says “ app could bot be launched “ this has been going on for about a month even after an update that came out a while back. And yes i have the latest OS.
App use 3/5
The new system is nice but I used some earned points towards dinner and had to pay fir the rest and the receipt will not let me earn the $8 in points. It says it was scanned already. If the girls
Scanned it she did not get me any points. I also agree with another review . I earn items but they expire. As a senior citizen i can not always get there each week or month. Not friendly or helpful that way.
APP Does not open. Crashes immediately 1/5
No more coupons? 3/5
I’m not impressed with the new update. Things are harder to find and the weekly deals have disappeared entirely. Where did they go?
No more free birthday rewards? 1/5
By Dulce CaraBella
Wow. No more free birthday rewards? Why
Hangry Customer 3/5
By Yesi D
It was my first time ordering through the app and was expecting the food to get here once it said, 1:47pm. The order was placed at 1:03pm and once the time of arrival had passed I decided to call the store.
An employee answered and I told her it was my first time ordering through the app and she said “oh yes, your food is ready”but from the sound of it she didn’t realize I ordered the food to be delivered. A few minutes later I received a text message from door dash stating I’d receive our food by 1:49pm but it is now 2:04pm.
I’m very disappointed with this aspect of the app. I work late nights and sleep during the day so it’s definitely hard to want to get out sometimes.
They take back what you earn 1/5
Very disappointed! It takes a long time to earn points and for what? So they can take them back! So uncool!! Gonna start going to Juan Pollo or Pollo Norteño. F#%k el pollo loco!!
The last update bricked the app 1/5
Every time I launch the app, I see the updated splash screen then it throws me to an ‘update your app’ screen. I’m stuck in a loop.
Updates too frequently 3/5
I went to EPL 5 days ago and it required an update at that point. Here I am at EPL again only 5 days later and it’s requiring an update before I can cash in on my points, causing me to hold up the drive thru line as it downloads and installs the new version. I ended up just pulling around and walking inside so I didn’t hold up the line. Very inconvenient. Most apps will still work and only suggest an update. This was required 😡
Why isn’t this updating?
Love el pollo loco 5/5
By peppermint Patty # 1
I don’t go to any fast foods other than El Pollo Loco because the food is more nourishing, it’s cooked right there on the spot and it’s absolutely delicious!!!
Needs more coupons 3/5
Other restaurant apps include coupons that you can use as well as rewards for purchases. This app seldom offers coupons especially ones for the business person at lunch time. Large family deals don’t work for lunch. When I’m deciding where to eat I review 4-6 restaurant apps and see who is offering the best coupons. I love El Pollo food but they seldom offer coupons.
Coupons never work 1/5
I’ve had this app for about a year or more and coupons still don’t work. I end up just picking up food to use my coupon and you also can’t get points with the app that way. They need to use QR codes more to get points or enter coupons and an apple wallet pass to scan at the restaurant to make it easy.
Recent update crashes on IOS 12.3 2/5
Recent update crashes on IOS 12
Tried multiple downloads on 2 different phones.
Very Much Improved 4/5
App is easier to read and navigate. Thanks for the improvements.
No Es Bueno 1/5
I have given the app a fair chance, using it several times over weeks. It just doesn’t work. The staff have been given no training and stare at you blankly, every time. In my experience they are on able to give you credit without making you scan the receipt, and the majority of times. I redeemed a $10 credit, and after waiting 20 minutes and asking the entire order was missing. There was no record of it even in the cash register. I decided to use it one last time to redeem a digital coupon for a free entrée. But the app was unwieldy to use at the drive-through window, everybody waiting. I am technically savvy.
But the app just wouldn’t work, and staff had no idea how to help me. I ended up just driving away. So I’m deleting the app. Which is unfortunate in an age when apps and digital formats are so important for the success of the company like this.
Almost good app 3/5
General this a good and useful app.
I give a low rating because it erases your order when you try to select a new location.
Plus even though it allow to save an order with a name there is no way to import it.
App will not let me order 1/5
I’ve had this app for a while, and I can always see my points, etc. But whenever I try to order, it always tells me to restart the app. Every single time. I’ve deleted and reinstalled it and still the same message. I can order online fine, but without being able to order from the app itself, it’s worthless.
Use my code and lets all get some points!
Did not get what I paid for 1/5
I ordered and paid for a 16 piece mix family meal.
Paid $38.24 and I drove 25 minutes back home to find out they only gave me 8 pcs!!!!
I tried to call them and it rang with nobody answering.
Pollo loco 5/5
Always quick with service, friendly! Favorite one in the valley
Good food and good service. 5/5
Very good food and good service.
Doesn’t work. 4/5
No “place order” button. You can make tons of selections but you can’t place an order.
Excellent food 5/5
By The big Pacster
The food is excellent the service is great. You always get quality food when you order. It is one of my favorite places to eat. Food fast that is not fast food.
App crash!! 1/5
By Pillo Olivas
It's not working... 😞
App stars stars & restaurant 5 stars!!!! 5/5
The app is ok a bit confusing the points expire very soon if you do not redeem them. The receipt needs to be registered on this app surging 48 hours or else it expires & you loose the chance on gaining points. I give this app four stars.
The food & service at EPL location of Brookhurst & Chapman in Garden Grove is excellent. I give this location five start out of five !!!! My family & I eat here at least three times per week. The chicken is well marinated , ,,cooked & served to perfection every time we eat at this favorite location. The customer service is prompt & friendly. Management crew is nice & professional. Chuy the chef is extremely kind. He makes sure the chicken is cooked well. I’m very happy with this location!!! Very clean all the time & the salsa bar fresh & well stocked Thank you all at this location ,,, keep shining !!!! See you soon for another delicious meal. Yum yum yum !!!!!
Love Pollo Loco!!!🥰 5/5
By Mary Luzita
I LOVE THE FLAVOR OF THE CHICKEN AND THEIR SALADS! I come eat here at least two times per week and take for dinner as well. Employees are super friendly!!! Have nothing bad to say but how great the food is here!!!
Consistently great super healthy food with exceptional service!
Worse fast food app 1/5
How can you earn points when you can’t scan in more than 2 receipts even after a full day I can’t scan in the 3 receipts I have. Piece a junk of an app. Go study the other fast food chains and make a better app.
Loco rewards app doesn’t work 1/5
By Da Bobster 10
This app is too complicated. When I first got it, all I had to do is click on the promotion option, and the person at the register would just scan it. Now you have to find a store, place an order, review the order, schedule order, and then make payment which does not give you the promo price! I wasted about 45 minutes at the restaurant and no worker there could help or knew how to do the transaction. I guess I’ll just use it to redeem the money from the points that I receive.
Polite, friendly, efficient and great food!!
Awesome place to eat
The receipt was difficult to scan and the barcode had to be punched in before it was accepted.
Can’t change an order 1/5
The app works but unfortunately you can’t change the order, here in Las Vegas delivery is done by door dash and the restaurant doesn’t have the power to see nor change an order 👎
Thank for existing 5/5
New dressing is yucky 2/5
By cali cali chick chick
The reason I came to El Pollo Loco was for the delicious creamy cilantro dressing I understand prepackaging it now to make it cheaper for the company but don’t change the recipe. This new creamy cilantro seriously taste like mayo with a splash of Italian dressing plus in it it’s “lite” and so gross. I probably won’t be coming back if this is the new dressing. So disappointing
Good job 4/5
Excellent food and service at the Monterey Park restaurant on Garvey Ave
No napkins on drive thru!!!!!!! 3/5
By Sergio Of Oxnard
No napkins ,Please pay attention!!!!!! drive-thru this is the second time this week
Menifee El Pollo Loco 5/5
Tanner took my order; he was pleasant friendly & helpful.
App works as expected staff was helpful 4/5
No problems with the aoplication (just used it to add my in- store purchases Overall very good experience. The Street Corn Tostada is excellent, although this visit seemed a bit short of lettuce. Very minor issue.
Super easy app to use, even for a senior.
Good chicken 5/5
I all ways come to el pollo loco, the chicken is very delicious. I like the corn and mashed potatoes with gravy. I enjoy the stay the personal are very nice and friendly. A very clean restaurant. Thank you
App confusing. Difficult to order a combo or multiple orders of the same item.