No, no, no u will only get hungrier, yet no food 1/5
So many problems and I still haven't been able to place an order! No food yet! App cart filled and THEN says store can't deliver, new app promo is missing, then the apps help section would not send my email-null. To top it all off, when coming to App Store, IT part on app, error page. No el pollo
App needs work 2/5
First use, asks if it can use my location, then asks me to choose favorite locations, all of which are hundreds of miles away. Fix the location services.
Second, trying to use paper coupon from flyer, but the app can't scan the QR code. Result is driving to the location and ordering with the coupon, not with the app.
Might try again if an update fixes the barcode issue.
Don’t use this app 1/5
I wanted to order for delivery paid for everything chose the delivery button at the end of the order process and payment it states I can pick up my order it’s ready. When I selected the cancel button it says call the store. I called the store and was told they couldn’t cancel the order!! It’s already on my debit card. Too many bugs in this app. Don’t use it.
No app support- it’s just a tease 1/5
they can’t even correctly link their app support. Crazy.
Saves my diet! 5/5
El Pollo created enough low calorie dishes that I can swing by whenever I'm out, knowing I can order things that are healthy for me, and yummy, too!
Can’t access my account 4/5
By Chocolate lover 20
I signed up using my FB info but when you click on “let’s get started” and it shows log on with FB, it disappears so fast that you can’t click on it...then I try to use my email account and it says my account doesn’t exist. I have two receipts to add to my account so please fix soon ;)#itakemypointsserious
Doesn’t remember my email 2/5
I signed up got a new phone and now it won’t log back in. I have a rewards meal and it won’t sign back on. It says it doesn’t recognize my email but I just received a email saying I have a free meal. What’s the deal?
Bad experience 1/5
I have tried to use this app with vey bad results. At the end I have to pay from my pocket because none of the coupons worked. The employees and the management were no help. It was kind of embarrassing trying to get the app to work.
Want a great app, try McDonald’s.
“Special instructions” don’t make it to the store order 2/5
Why even bother giving the option for special instructions?? I ordered an al la cart bowl, which I gave the instructions of “No meat. Add guac.” My bowl is covered in chicken so guac. Nowhere on my store ticket order does it show my request.
App Functions - 1/5
The app does not allow you the option to add sides of salsa from the salsa bar. I called the location where my order was placed to ask them to add salsa to my order and they said they would and it never came. Also, my tortillas and drinks did not come either! Door Dash is their delivery service. Sub par service all around. Very heart breaking because they have great food. It’s just subpar people ruin it.
Great app! Use code: JodyDi5539 5/5
By sexy babe *wink*
Use referral code: JodyDi5539 for discount for new app customers. It gave me $7 rewards coupon my very first time. I was able to get a whole meal and some snacks with some money added. Highly recommended!! I placed an order on the app and redeemed $7 off my entire order. You can also use it in store! Love it. Been using the app for 5 times so far! I place order in car out in the parking lot. Walk in and my order was already ready and I got to skip the line! :D
Horrible App Don’t Download With Promise Of Freebie 1/5
Download the app presuming I was going to get seven dollars worth of food. Download the app then my information email and phone number. Finally by pushing all the keys to get the QR code, but the QR code didn’t wirk because I hit the Redeem button earlier in the day to get the QR code. My trip down to OPlayer Loco with him. Did not honor the coupon. Which they claim expires after an hour. Now I’m really upset. Manager with the computer, so he just threw his hands up in the air.. Not only am I deleting the appI’m gonna make it my mission to make sure no one else waste their entire lunch hour coming to El Pollo Loco Only to get turned away because of a computer glitch in the app.
I love polo loco 5/5
They have the BEST chicken ever!!! This restaurant can quiet become addictive lol...
Not User Friendly 1/5
Tried using this app because I love El Pollo Loco and who doesn’t like free food. The app was easy to use and navigate but the promotional code DOES NOT WORK. And the restaurants aren’t interested in finding a solution in the moment, I was told too bad and call the 1-800 number to resolve the issue. It’s a good thing Chipotle’s app works just fine.
I had three separate orders and receipts. The app will only let you scan two receipts in one day. I tried scanning the third receipt the next day and it kept telling me I had already scanned it, that I had already scanned two receipts, and to try again later. I tried scanning it hours later and still got the same error messages. I finally waited until the next day and then got an error message that the receipt was now too old. What the heck? I lost $10 in reward points. This app is not worth the hassle!
Very good 5/5
By NOVA 626
Quick, simple, easy
App Support 5/5
By Charles T L
Tried to get el Pollo Loco app support. When the screen came up it gave an error message of 404 PAGE NOT FOUND. I wanted to know after setting up an order for 16 piece Family Meal successfully I wanted to add an additional large cup of rice to the order. I couldn’t find a way to add to my order. Right now I’m in a HOLD STATUS. To: App Support - please communicate with me at the email address I just signed up for tonight. If I can’t do a simple item like this I’ll probably go somewhere else for my food. Please RSVP ASAP. I’m hungry now.
Impossible to log in 1/5
My online account isn't accepted on the mobile app. Doublechecked works online...yet not on app. And app won't let me use the same phone number again when creating a new account.
Terrible app wait for v2 1/5
Please Will you let me delete or edit in my favorites lists. Your app support link goes to unknown page. Fix please
LOVE that I can set a time for pick up!! 4/5
I’ve been looking for restaurant apps that have this feature and so happy El Pollo Loco has it! Love the fact I can set what time I wanna pick up my lunch before I go to work and just head there on my lunch and it’s waiting for me!! Saves a lot of my precious break time minutes. You’ll be seeing me a lot more El Pollo Loco.
Wish we could use coupons on the app but I get why that’s a problem for them. If they can some how resolve this it would definitely be 5 stars for me.
Employees don’t know how to use it 1/5
App is not fully functional and employees in restaurant do not know to use nor navigate the all. The register at the local store did not support rewards yet but they have a sign outside.
Store 3497 needs to be cleaned 2/5
Store 3497 at 1941 Harbor Blvd., Costa Mesa, Ca 92627 has poorly cleaned restrooms. Odor and dirty grout where tile meets the floor. Makes me concerned about how sanitary the kitchen is.
I eat at other EPL’s several times per week.
Never got delivery 1/5
I ordered using the app and never got my order delivered, I ended up calling the pollo loco restaurant that I ordered from and spoke to the manager only for him to tell me that they do not deliver. I told him that I had already paid for my food on the app and he said that I could either go pick it up or make UberEats go pick it up for me. What I don’t understand is why do they have a sign outside their restaurant saying that they now deliver and that you can use the app only for the manager to tell me they don’t. I didn’t get a refund or anything and I’m very disappointed.
It works okay 4/5
Scans my receipts, gets my points, gives me offers...
U don't have to be Loco to use this app! 5/5
By Laylow Tothedizzle
Easy to use and app reminds you of points and redeeming dates.
No Rewards and Offers 1/5
Nothing shows up under the Rewards and Offer tab even though there were a few notifications on offers and soon-to-be-expiring offers.
App Support gets directed to 404...
By Unhappy iPhone listener
It said my total was 0. Then it sent me an email they charged $9.67. The store could not refund me and charge me correctly with coupon. They said I had to contact customer service. This needs to be rectified.
Employees oblivious to online orders 1/5
By Austin Perrin
Placed an order before I left my house, 10 minutes later I walk into the store and say “Online order for Austin?” They start walking around like chickens with their heads cut off, whispering to each other trying to figure out what to do the manager walks up and asks what my order was, show him i’ve already payed online and they begin to prepare it, will not be using this app again
I was disappointed 1/5
By Riley Lenz
The cashier said my free taco was already redeemed even though I got the app at the store that night. Then she gave me sass when I was confused about why it wasn't working. In conclusion this app ain't worth it.
Value play 5/5
Great food!And what a value it is. I love the variety you get with some of their specials. Never leave hungry and never leave broke!
Only allows two upload of receipts per day, when receipt is more ham there days old, it won’t accept it. Needs to be unlimited and receipts good for at least a week!
Awesome prices 5/5
Great food for what u pay
Ontario EPL location is the best!! 5/5
By Lily Peabody
I love coming here. Staff is super nice!! The food tastes great!! Love it!!
Great customer service 5/5
Very accommodating! Very efficient!
Will not load in iPhone 7 plus, iOS 11.0.3 2/5
Will change rating when it works again
Need more training 1/5
Employees seem perplexed when using the app to order. Went in 5 minutes after my order was supposed to be ready and they had not even started it even though the app indicated it was delivered. Got order wrong, terrible experience. They were busy but they need to slow down and do things right.
Great App 4/5
The app is great, helps me get my food much faster during my lunch hour. Coupons are awesome and come over frequently. Only issue I had was trying to order the 3pc leg & thigh combo the other day and it was not set up correctly and I could not place my order.
Could be better... WAY better 3/5
By Tall Cracker
That being said, I’m not too picky about how the app works. It’s overly complicated, in my opinion, but, whatever.
The thing that REALLY drops my star rating is there are WAY too many notifications. I make one $5 purchase and then I get an email, and a notification of the purchase, then another email, then a notification that the points have been updated, then another email showing my points, then another notification on the app. It’s ridiculous. Stop with the notifications.
Love El pollo Loco 5/5
By pollo loco fanatic.
This app is amazing. I would recommend getting this app. Pollo loco rocks.
false advertising 1/5
tried to redeem the free $7 entree on 10/9/17 but it only gave me a free $1.99 taco instead of my $6.50 pollo bowl 👿. the lady working the cashier couldnt do anything to fix it
By Baby #2 in 2011
I have had the app for a little while and it was great! Then it said I needed to update my app and so I did and now it won’t let me sign in it keeps saying my email is not signed up but if I go to the website and sign in with the same email it works. But it won’t give me any of my rewards to use like my birthday reward. I emailed through the website to get it fixed but no response and it still doesn’t work very disappointed and frustrated!!!
Best Grilled Chicken 5/5
By Ms Grillen
Healthy Good Licken chicken and side orders as well❤️
Great app! 5/5
By Eduardo Salvador
The pollo loco app is great and easy to use.With good rewards as well as a smooth app.
Love the rewards program! 5/5
Eat here at least once a week so I definitely benefit from the rewards!
Great app. Please add gift card functionality. 5/5
This is a great app. Please add the ability to place orders using gift cards as well as that would make it excellent. Overall this is great though. Not buggy and lets you see the entire menu and customize etc.
App is good. Food is excellent! Occasionally, an email promotion is unclear on the details/mechanics of the promo.
Food is good but the app is awful. 2/5
By Hank Yablonski
The barcode scanner never works and I always have to enter the code manually. The app would be awesome if they'd just fix the scanner.
Tasty food 4/5
I love eating here. My only gripe is they put a dime dab of salad dressing on the salad and when you ask for more they charge you. Chino Hills location . A extra squirt of dressing is all u get.
The rewards program 2/5
It's good that there is a rewards program, but there is not much reward. I save more money just getting fliers in the mail. Just gaining points is not incentive to frequent a restaurant. The most successful establishments with long lines in their drive thru constantly have specials for individual items on their menu.