Recent Update = Trash 1/5
By Gems Disappeared!
This latest update removed the ability to add gift cards. Plus there is no way to update your payment method. These issues have not fixed for over a month. 🤣
No gift card option 3/5
I updated the app to the new version and the gift card option disappeared. I’m using the iPhone SE on iOS 13.2.2.
I bought a gift card on the el polo loco website and revived the gift card online with no barcode on it 😐. Just a long number with a pin. I believe I’m supposed to go to the restaurant and get a physical card for it? If so it defeats the purpose of an E-gift card, and it has no support for wallet. 😐 el pollo loco don’t outsource the gift card make it in-house integrate it in the app please. I’m looking for a response from the app team.
You know I liked el pollo loco very much it’s still good but, why did they get rid of the chicken tacos. I was very delighted when I would eat those tacos but now I can’t because they are gone. I hope they bring them back
Strap in for spam emails. 1/5
By This is my nickname. Okay?
Forces email list signup. The emails have no unsubscribe button within them or other option aside from logging into the website.
Just obnoxious as an app.
App is broken. Crashes whenever I open it. 1/5
Ive tried removing and reinstalling and it still crashes. Says app cannot be launched and at the bottom says some BS about internet not found.
Fix. This. Please.
UPDATE: still broken. I even got emailed by el pollo loco asking for me to come back.
They helped me finally 4/5
They couldn’t help me with my reward points even though I spend a good amount that day! I’ve send them 2 emails already with my receipt and the amount I pay that day, and no responds at all! customer service was no used either! On top of that I get an offer for some chicken tamales for $5 and the last day to used them is on 10/31/2019, but the tamales are not officially on the menu until 11/1/2019! Makes no sense!! Not only the app needs improving but also customer service in solving these issues!!
They helped me with my situation and I was able to get my points finally! I have to say, they actually resolved them pretty fast! Thanks for helping me :)!
Nonexistent Customer Support 1/5
Horrible nonexistent customer support. Used it twice for delivery and the first time I was missing an item from my order. There is absolutely no customer support you can contact for help. The website simply hands your order to the franchise store and an available local delivery company. This part is exactly where it breaks down. On my second order, I noticed a delivery company was never assigned. My order got stuck in “order received” and an estimated arrival time. When it past the arrival, the app assumes it was delivered and charges you immediately. Called the store and there’s nothing they can do as they simply get the orders from the site and a delivery company comes to pick it up. Will be disputing the charge with my CC company.
False Advertising 2/5
Signed up to claim the free pollo bowl but never received the coupon :/.
Update: received coupon. You have to buy something to get the coupon and then you must buy a regularly priced item to be able to redeem it. Changing from 1 start to 2 stars.
App crashes does not work 1/5
Unable to use 👎🏽🙃
NEVER received Free Pollo Bowl Coupon 1/5
By Dulce CaraBella
NEVER received the free pollo bowl as advertised.
Did my first purchase of $18.
Why lie just to get us to download the app and collect data?
based on the reviews, I’m not the only one that didn’t get the bowl offer as advertised
Jack n the box and Del Taco are always sending out coupons without people having to reach out
Difficult to use 3/5
Of all of the food apps this is definitely the least usable. Putting an order together is way too complicated. I find it easier to drive to the nearest EPL and order at the counter or drivethru.
Also, neither I nor the person at the counter could figure out how to redeem my rewards.
This was with the latest version of the app.
Can’t create account 2/5
I was traveling and had a craving for El Pollo Loco. I downloaded the app but was not able to create an account. I can only explore as a guest.
Dean Danner 1/5
Set up the account on my computer, and after downloading app on my iPhone it doesn’t recognize my account.
I would review if I ever had a chance to use it.
The app must be junk, sent contact information and details as instructed and no answer.
Hate this app 1/5
This app is awful. Why is El pollo loco being so cheap with their app, especially when everyone pushes for you to have it? Get a ln app that’s user friendly and actually sends you coupons or discounts on a regular basis. If you aren’t sure what I’m specifically talking out, check out Del tacos and perhaps that will help you and me out.
The App 2/5
The only reason I downloaded the app was for the points to get something in return for eating at this over priced chicken fast food restaurant. Every time I try to earn points it never gets them or says I already used the receipt ridiculous awful app needs a lot of work.
App is good but has a lot going on 5/5
By Merle E
Personally I use a restaurant app to 1) order food and 2) keep track of my rewards. Everything else is extraneous.
Functionality issues 1/5
By foxx xy
I downloaded the app, and my husband and I went to El Pollo Loco to eat. He ordered and paid for his meal; the El Pollo Loco employee scanned the receipt , and I received a notice that it could take 60 minutes until I received notification of that transaction.
I then ordered thinking I would receive record of an original El Pollo Bowl gratis at a later time, but I never did. However, my app reflected points earned. So much for their well- advertised offer!
El polo loco app problems 1/5
Every time I try to use it it’s Ayana internet connection. I get home where I know my phone has an internet connection and it still says no internet connection.
Connectivity issues 3/5
I don’t know if it’s just me. Do you have to be on WiFi in order for this app to work? This was the same issue with the previous version of this app. I missed out on a free meal.
Almost good app, but missing major feature 3/5
General this a good and useful app.
I give a low rating because it erases your order when you try to select a new location.
Plus even though it allow to save an order with a name there is no way to import it.
It has improved a lot but it needs more. 3/5
By Nevada M
The app has improved but there is still more that needs to be done, especially in the “delivery” function. It tells you a “when” but that when is a very grey area that has resulted in me missing orders or standing outside for nearly an hour waiting on my meal. A better connection between this app and DoorDash is needed. The only way to track the order is through the website not the app, and the website is laughable at best in terms of tracking. Also a way to tell notes to the delivery people is very much needed.
App never works 1/5
By Bryan is Far
Make the app work again
Does not scan rewards code 2/5
What happened to this app? It doesn’t scan the receipt code any longer.
Recent app update 2/5
The most recent app change never provides any “offers” I can have the app open for 2-3 min waiting for the offers to come up and all it says is “awaiting offers.” Also, say you use some of the awards you’ve collected after getting 100 points, you get $10 you can redeem (only reason it’s getting 2 starts and not 1) and you use it for your $35 meal that you’re purchasing, technically it would make sense that you get 25 points because you’re spending $25 out of pocket... NOPE says you can’t enter multiple transactions and you never get those points.
Used to be a good App 1/5
This app was great before the update. Not only do I have no offers on this new app, the in box stays empty. While it looks clean I’m going to delete it since it no longer works.
I think El Pollo Loco is good. 5/5
I think El Pollo Loco is a good one on the Apple App Store. It is useful.
I tried to order from an El Pollo Loco mail, which advertised a product for $5.00. The system didn’t recognize the discount and charged the full price. I had to keep going back and forth fixing and repeating entries I had already made.
Offers can’t be used placing an order on app you actually have to go to the store to use the coupon. You should be able to use offers when placing an in app order. Please fix this.
Poor app 2/5
By Renee 👎
I have tried to scan several times and always have to enter manually or not at all. Tonight we had dinner and again got a error scanning again. Not happy with this app. This company needs to work updating the app
No coupons 2/5
The updated app doesn’t have coupons. I preferred the previous app.
No free pollo bowl as stated 1/5
Well , it’s been over 24 hrs and no free Pollo Bowl, and there is no way to contact anyone to ask why! Not cool!
Your app is useless 1/5
I tried to put in an order and you app said the restaurant was closed and wouldn’t let me place the order even though the restaurant didn’t close for another 5 hours. You need to fix this NOW! How the heck do you expect customers to use your app when it won’t even let you place an order!
App doesn’t open 1/5
I have an iPhone X and when i try to open the app it just shows the “Pollo Loco” front page and then a notification popup that says “ app could bot be launched “ this has been going on for about a month even after an update that came out a while back. And yes i have the latest OS.
App use 3/5
The new system is nice but I used some earned points towards dinner and had to pay fir the rest and the receipt will not let me earn the $8 in points. It says it was scanned already. If the girls
Scanned it she did not get me any points. I also agree with another review . I earn items but they expire. As a senior citizen i can not always get there each week or month. Not friendly or helpful that way.
APP Does not open. Crashes immediately 1/5
No more coupons? 3/5
I’m not impressed with the new update. Things are harder to find and the weekly deals have disappeared entirely. Where did they go?
Hangry Customer 3/5
By Yesi D
It was my first time ordering through the app and was expecting the food to get here once it said, 1:47pm. The order was placed at 1:03pm and once the time of arrival had passed I decided to call the store.
An employee answered and I told her it was my first time ordering through the app and she said “oh yes, your food is ready”but from the sound of it she didn’t realize I ordered the food to be delivered. A few minutes later I received a text message from door dash stating I’d receive our food by 1:49pm but it is now 2:04pm.
I’m very disappointed with this aspect of the app. I work late nights and sleep during the day so it’s definitely hard to want to get out sometimes.
They take back what you earn 1/5
Very disappointed! It takes a long time to earn points and for what? So they can take them back! So uncool!! Gonna start going to Juan Pollo or Pollo Norteño. F#%k el pollo loco!!
The last update bricked the app 1/5
Every time I launch the app, I see the updated splash screen then it throws me to an ‘update your app’ screen. I’m stuck in a loop.
Updates too frequently 3/5
I went to EPL 5 days ago and it required an update at that point. Here I am at EPL again only 5 days later and it’s requiring an update before I can cash in on my points, causing me to hold up the drive thru line as it downloads and installs the new version. I ended up just pulling around and walking inside so I didn’t hold up the line. Very inconvenient. Most apps will still work and only suggest an update. This was required 😡
Why isn’t this updating?
Love el pollo loco 5/5
By peppermint Patty # 1
I don’t go to any fast foods other than El Pollo Loco because the food is more nourishing, it’s cooked right there on the spot and it’s absolutely delicious!!!
Needs more coupons 3/5
Other restaurant apps include coupons that you can use as well as rewards for purchases. This app seldom offers coupons especially ones for the business person at lunch time. Large family deals don’t work for lunch. When I’m deciding where to eat I review 4-6 restaurant apps and see who is offering the best coupons. I love El Pollo food but they seldom offer coupons.
Coupons never work 1/5
I’ve had this app for about a year or more and coupons still don’t work. I end up just picking up food to use my coupon and you also can’t get points with the app that way. They need to use QR codes more to get points or enter coupons and an apple wallet pass to scan at the restaurant to make it easy.
Recent update crashes on IOS 12.3 2/5
Recent update crashes on IOS 12
Tried multiple downloads on 2 different phones.
Very Much Improved 4/5
App is easier to read and navigate. Thanks for the improvements.
No Es Bueno 1/5
I have given the app a fair chance, using it several times over weeks. It just doesn’t work. The staff have been given no training and stare at you blankly, every time. In my experience they are on able to give you credit without making you scan the receipt, and the majority of times. I redeemed a $10 credit, and after waiting 20 minutes and asking the entire order was missing. There was no record of it even in the cash register. I decided to use it one last time to redeem a digital coupon for a free entrée. But the app was unwieldy to use at the drive-through window, everybody waiting. I am technically savvy.
But the app just wouldn’t work, and staff had no idea how to help me. I ended up just driving away. So I’m deleting the app. Which is unfortunate in an age when apps and digital formats are so important for the success of the company like this.
App will not let me order 1/5
I’ve had this app for a while, and I can always see my points, etc. But whenever I try to order, it always tells me to restart the app. Every single time. I’ve deleted and reinstalled it and still the same message. I can order online fine, but without being able to order from the app itself, it’s worthless.
Use my code and lets all get some points!