Very disappointed in the El Polo Loco app and rewards. The app has problems all the time and your rewards are not worth the time or trouble. I love your food and would love to see more rewards.
Bad service and no other races work their why is that ? 1/5
Address 1565 Sepulveda by Torrance ca is the worst location so many young workers on their phones laughing joking while customers wait store is messy a lot of food on counter tops.. the chicken is uncooked if you ask for it juicy and they get attitudes with you the older Hispanic manager doesn’t say or do anything it could be crowded line out the door and she will go in the office instead of helping also there is NEVER ANOTHER RACE WORKING AT ANY ELL POLLO LOCO WHY IS THAT ?????
Great food! 5/5
I have been a pollo loco customer for as long as I can remember and I have never been disappointed...there has been times when the food is not what I expected but over all is great food. I love it !!!
App doesn’t work. 1/5
By Alex Walker 77
App doesn’t work. Was not able redeem coupon, can’t add points to my account, can’t use earned points. Useless application.
No fork 1/5
I ordered a chicken salad through the drive-thru during my lunch and when I was getting ready to eat it there was no fork to be found.
Pasadena’s pollo loco is one of the best services and good food you could get.... thank you guys!!
Great app 5/5
Easy to use, great way to get points to get free food when you are already spending the money, and definitely better in that it gives options to order for pick up! Every business utilizes it differently but so far, no bad experiences. Plus if something was wrong with your order, the app allows for you to submit a comment which is responded by the appropriate personnel.
Good chicken 5/5
By joy writer
Like the chicken especially the two piece. Great value for the money
Did Not get what we ordered 4/5
By i'm beginning to get upset
This is the second time we have eaten here in this week and both times we did not get what we asked for yes we got a different salad then the classic chicken salad we got the double chicken we didn’t ask for that ....just thought I would let you know 🙁
Aliso Viejo location 1/5
By Never again 216
After waiting 5 minutes in line behind 1 person it took 20 more minutes to get my meal. There was one person who was rude not only to the customers but to the employees and she wasn’t even the boss. Very bad experience. Will not go to that location again.
Reward Points 1/5
I went today the Pollo Loco by Wilshire in Los Angeles and had 56 points on my app and couldn’t get the points because not enough points???? It was 10.00 dollars meant 10 points. If math help me is 56 points are enough for using 10 points.
This is second time happening to me
Sent an email not really help , try today and same thing. I paid and try to earn points from my receipt and didn’t allow me either.
I deleted their reward app from my phone and if wants Pollo will get it from somewhere else not Pollo Loco
Amazing App 5/5
Amazing App. Pollo Loco is the best. Keep up the good work, gals and guys.
Rude Disrespectful Manager 3/5
By Majè S.
El Pollo Loco on Clark and Sterns. The manager Ms. Peña, is always rude and disrespectful. It’s funny to watch a 30 something woman roll her eyes while talking to customers.
What I would like to see and what I like 5/5
This is an AP review, not a customer service or brick/mortar review..: not sure why people are rating based on store performance. However l, I think employees in-store should be trained in how the app works and accepting online orders/complications of doing such.
Anyway, compared to other fast casual apps or online ordering platforms, this one is easy to navigate and streamlined in my opinion. There is an option to remove items, but needs to have an expanded “add on” menu for individual items, say for example if I wanted to add say beans or rice to a burrito that doesn’t have any, or a different type salsa instead of regular. I would like to see an option to swap items out for a similar priced item, example being if I wanted a churro instead of chips, etc. not sure if there is one or not.
Design and layout are really nice, I like the “account history” layout/desig, love that the deals and coupons are preloaded to the app. There is an added layer of security before accessing payment info which I really enjoy and thought was unique, requiring a pin or passcode before being able to access your saved payment options.
The locations option is designed user friendly and makes it easy to see individual store hours and see which locations are near you on a map or list view.
I really like that the amenities of the stores are listed per store (WiFi capable, drive-thru available, etc) but it would be even BETTER if there could be advanced search options to find such options. Like if you are looking for a specific store, I would like a search query to look at stores “open now” or “with WiFi” , “open late”, etc to narrow down my search and make it easier
Great job on the app! I would like to see more coupons available or an easier way to have in mail coupons accessible through the app.
Artesia restaurant 3448 5/5
I’m satisfied once again for a delicious double chicken tostada salad. Fast and friendly drive thru keep me happy! 😋
The best ! 5/5
My favorite always !!
Excellent customer service. Only 2 nd time here and they have heat on. It’s actually comfortable and not freezing.
By pisswd off
You don’t have chicken and the sides are less choices very disappointing
Cudahy El Pollo Loco 5/5
By Papas Son
I’m one who eats @ El Pollo Loco regularly, and as such, thoroughly enjoy not only the food but, the atmosphere coming from not only the clean restaurant but, from the the employees. A Big shoutout to Mgr. Julietta, employees Maria, Adolpho and Mr. All Smiles (Jose) and to all the employees whom I left out. Continued success!!!!!
Updated to latest iOS 12.1.2 & latest app version = CRASH!! 1/5
Ok so it’s been about 2 months and the app is still crashing hard on iPhone 6S+ running the latest iOS 12.1.2 & most recent El Pollo Loco Rewards app update. Symptom is upon loading app it suddenly shuts down. Never even get to see the menu or layout just the load screen. I am horribly disappointed with the lack of response to fix this issue that has been well documented by many of your loyal customers. I am to the point where I just don’t go to El Pollo Loco anymore because I will miss out on the rewards points. Please listen to your customers and fix this technical problem. Thank you
Won’t honor free Birthday offer 1/5
By no birthday coupon
First time using app- Called customer service. 4 times still - same problem- coupon codes mixed up - then showed up (Error one redemption per day)I never used it -
Me like very much 5/5
Great chicken, new restaurant design. Keep up the good work!
The only fast food place I eat at, and never disappoint me❤️
Fresh food and friendly service 4/5
By sreven y
I frequently visit the location on Howe Avenue in Sacramento. Service is always good and staff are friendly. Food is fresh and consistent with El Pollo Loco standards.
A customer who visits EPL 2-3 times a week 5/5
EPL Crown Valley Pkwy
The young lady who helped me today was really friendly and nice!
They’re pretty friendly in this location.
Only thing is, they usually forget the specifics, less of, more of, none of and most of all, salsa!
Other than that, pretty happy with my location!
Great service 5/5
We were just getting back in town from family holiday get together. Cold and starved we stopped in late.the staff was friendly and helpful. We were so late they were out of corn. They let us know and we were on our way with hot delicious food. Fast, friendly, & helpful.
Happy App 5/5
By vista customer
I use the app each time I go and earn points for rewards. Easy to use and rewards build up fast.
By very sstisfied customer
We love elpollo in Lamesa they are very nice and the food bis really good we go most every Sunday after church and our son and grandson and family come when they can
Glendora location 5/5
The app is great but there is definitely a problem that management needs to address and not just at this location but multiple locations from the reviews I have read. It is a very frequent complaint—placing the order and getting that same order is a rare occurrence. As this is an ongoing issue it would seem that it is one that would be addressed. Not sure what the answer is but I think that is what management is for.
I love el pollo loco 5/5
El pollo loco is my favorite place for eat the most fresh and juice asado chicken or grill chicken u live the flavors and I love the salsa special avocado salsa wow I always eat in the store 1212 Howe ave Sacramento Ca 95825 they are so friendly whit me and make me
Felling like home, they have wonderful customer service and the manager, cashiers and employees they are the best
Ice in the green salsa 3/5
I just visited the Garden Grove location on Brookhurst. The green salsa is full of ice. What a disappointment.
Employees don’t read the special instructions 1/5
By Mom,dad, I'm gay
So upsetting picking up the order and realizing they ignored my special requests
Good service 5/5
By Sonny Dchosn1
I always go to this location in Rowland Heights not only it’s close to where I live but because of the service is very efficient, they have a system that really works. It’s a busy location with the drive-thru always have a driving customer every time I go there. Very accommodating cashiers, I.e. eveytime I request a switch from one a wing to a thigh. Good manager who also works tirelessly during busy hours!
Update 2.1.2 is working on iOS 12.1.2 3/5
My last app order was 07/13/2018 so that is about 5+ months ago plus I had a $10 reward for spending $100. Kinda terrible that it took 4 to 5 months to fix the issue when it should have been done in a week or so. Can you say that Corporate is a little lazy about updates and paying for those updates.
My last review stated that their 2.1.1 did not work on iOS 12.0 or 12.1 on an iPhone 6s or the betas which caused the app to crash upon opening which other people complained about the same issue.
Apparently the new update may have corrected their app crashes but I am still weary of using the app because I could not use it for the last 5 months so guess what I did not go to El Pollo Loco for the last four months because I could not use my rewards or get points.
If app crashes in the future I will not use it and I will not return to El Pollo Loco until it is corrected but at this time it is working and I will use my rewards and make purchases when I feel compelled to do so which is not very much at this time.
KFC and Rubios is still getting my business just because you failed to address the app crashes quickly and I’m still going to other places because my faith in El Pollo Loco has diminished.
By Isaias E. Rivera
The APP is great!
It's the people on either side of the transaction that don't work properly...
One more than 1 occasion I scanned my receipt through the app and I got errors stating you were unable to verify the receipt and you would let me know when the issue was solved. I never heard anything and never received my point. Total sham
Store 3781 Oceanside 5/5
We buy our dinner at this store every Sunday. Excellent consistent and friendly customer service and food. Thank you Oceanside team
I purchase dinner at the El Pollo Loco on Van Buren in Riverside once or twice a week. The service is good, the people who work there are very courteous and helpful and of course the food is delicious.
Do not use. Just use DoorDash 1/5
By p banks
Ordered though your app. It took over an hour to be delivered. Food was cold. Chicken was dry. Missing Mac and cheese for the kids meal. And all saucees missing.
Very disappointing. This was the 2nd time useing your app. Both times were not good. I will never use it again.
5030 Gosford rd 5/5
El mejor servicio. Nelson muy profesional
El restaurant muy limpio
Soy un cliente muy satisfecho con el servicio
I’m so happy 💖
I am at the Pollo Loco on Rosemead. I can’t believe they ran out of salsa at the salsa bar. It is only 7 o’clock. In addition, there are employees taking up the booths. They aren’t even eating. This place is poorly managed.
Almost everytime... 1/5
By almost always
My order is incomplete, place is dirty or they lack customer service. I frequent the Pacoima location on laurel canyon and I always run into a problem. The managers are not nice either. For example I was denied a other cup for my salsa because I didn’t get a catering order but I did purchase a family meal. So I had to fill up 16. Lil cups and then they complained I was taking a lot of salsa. Apparently I eat too much salsa. Once they gave me a completely wrong order and asked if I wanted my other order... Yes I did want what I ordered, how silly of me. The place is usually dirty and today the salsa bar was a complete mess with plastic cups in the avocado salsa and a container of straws that were drenched with who knows what. When I informed the manger he was like “ ok I got it and before I could mention what else needed assistance he cut me off by saying “ Ok! I got it!
I go because it’s near my mom’s house but never again.
By I'm a Horse!!!
The Temecula restaurant is clean and the staff nice, helpful. They also give Senior discount most of the time without asking.
Food is great and I eat hear oftener. Don’t forget to join the club to get discounts. Add the phone app to use the barcode to get your credit.
El Pollo, Oak Creek Shopping Center, Irvine 5/5
The staff at the Oak Creek shopping Center store are absolutely the best.
The preparation of all my food items is always spot on, even when I customize my burritos.
Thank you very much.
Pollo Loco 5/5
By Marilu 778
Very tasty food, I enjoy it!
Love this place 5/5
Good food - good prices - good employees
Used to work 1/5
The app won’t open anymore. I tap on it to open but it just shuts back down. I couldn’t even get credit for my last purchase.