Coupon issue 3/5
By coupon issue
I received a coupon thru my app and when I tried to redeem it the cashier said it wasn’t working. I met all the requirements but the cashier said it didn’t work. I was in the drive thru and didn’t want to hold up the line but the cashier should have called her manager so she could have honored it. Then they gave me the wrong tortillas and the chicken was burned!! Just a bad visit.
I Love EPL!! I could eat it every day! It is the BEST grilled chicken! Love the rewards app too!❤️❤️❤️
Accurate order fulfillment, great team 5/5
I frequent the Santa Clara, California el Pollo Loco. 98 out of 100 times the order is absolutely perfect and people go out of their way to make sure any little extras I asked for, I get. Because they are so detailed and awesome, I have started to use them for small catered lunch events. Whenever I bring El Pollo Loco anywhere, the recipients are very excited and pleased…
Poor quality control 1/5
Found chicken bone in salad and some greens were rotten. Unusual for this operation. Frequent El Pollo Loco often but not happy with this visit/location (Chandler AZ)
Good overall 4/5
I almost always use the drive thru and am generally pleased with the quality of food and service my only complaint is the points I earn for the app are sometimes not credited because “we are having trouble with our system “ the receipt I get will not transfer points
By Johhny Sleeping dog Wei
Pollo loco on market street is the greatest. Always on target with your order and they always do it with a smile. Sandra your your manager is awesome. This is one of the reasons I go to this location. Sandra is always smiling and treating her employees with respect. As for the chicken it is great. Thanks
Try to avoid Maria 1/5
By me at pollo loco
There is an employee with a name Maria, unfortunately after so many bad reviews caused by this lady and she still working for this company!
I wish this company takes the time to reviews the customer service surveys!
They are so bad!!!!!
Awful Service 1/5
My visit started with a very rude and rushed drive-thru lady. She put pressure to hurry up after I found that the menu has changed and a couple of items I desired to order are no longer available. At the window she asked if I would like salsa, I stated yes the avocado salsa
when I received order, no salsa in bag. I had to grab the attention of another gal. Awful Service!
West Valley City, Utah location 5/5
By Linda R UT
I love the food and they always prepare my order promptly and correctly. I am allergic to cilantro so they help by following my requests to skip anything with cilantro! Thank you!
Good, Clean, Nice 5/5
None of that mystery sauce stuff!
Happy lunch 5/5
By late night dinner
I went through drive thru for a late snack and the drive thru work was very nice asked me what I would like with my dinner always smiling very polite. I would visit again the meal was also great had a black bean salad 🤗
Very good drive-thru services
Awful service 1/5
Cashier was rude and slow. Will not come back to this location.
Great food and fine service! 5/5
Really enjoy El Pollo!
El Pollo Loco in Artesia, CA. 5/5
El Pollo Loco here is fantastic. The food is great and the place is clean.
Every one that waits on me are very nice. Alma and Lucy are my favorites!!!
Pointless app...does not take coupons, points system not worth it, needs to be updated to include drive-thru option
Burrito review 4/5
I normally enjoy a chicken-avocado burrito for lunch. Today that changed as I was about to swallow and sensed a bone. I’m very thankful I didn’t swallow the almost one inch bone. I didn’t enjoy my lunch.
1126 E 19th St-Upland CA 5/5
As a weekly/frequent customer to your 19th St/Upland location I can tell you this store is The Best!! This busy location is always clean, the staff is happy and the chicken is great!! Whoever you have managing the store knows what they’re doing, and how to work with people.... I would give them a 10-rating (but they forgot my tortillas a couple weeks back), so it’s 9.99😁, but great job Upland!
El Pollo Loco 5/5
By cherry coke gal
Great service and food. I eat here several times a week or just drive through for a coke. Everyone is so friendly. I come so often that the employees know me and my orders. It is a great place to eat!
Not a good experience 1/5
Order not accurate. Discount not applied. They just said sorry. Not okay.
El pollo loco josh3DS 5/5
El pollo loco food great
Great Food 4/5
By KD Eastvale
Food was very good as usual. And great family value. Reason 4 stars we had to wait 15 for legs & highs to cook.
I enjoy eating here! It is almost the cleanest fast food restaurant in St George. I love the manager, she is so caring and wants to make sure you are happy and enjoy your meal. I do not think but maybe once I was unhappy, but I do not think any place is perfect!!! If things are in disray , I notice they try and keep trash empty and floor clean and wiping tables seems to be lacking. I have eaten here since 2008 and it has had its ups and downs, but this manager seems to be a people pleaser and I like her!!
I pay $8.29 for their salad and they barely put a 1/2 cup of salad. Always getting cheated here
Food eater 5/5
By YOU'RE # 1
Bad food 1/5
Almost all the lettuce in my salad was bad....really guys? Like you didn’t notice this. Lunch ruined and $$ wasted.
Super easy to use 5/5
The El Pollo Loco app has only the features needed to participate in their rewards program and order online. That’s all it needs!
Everything works well and does what you expect.
Most stores are excellent 2/5
I go to several stores a month depending on work meetings . Grand Prairie/Arlington is a great spot , Hurst is excellent , but the Bedford location is 75% of my visits under satisfactory. The service is way below expectations, the food quality and portions are unlike other locations , they constantly get orders wrong , and lately have been out of salsa , or try and substitute pick de Gallo for your salsa request.
Great food 5/5
Love the chicken and they make the best avocado sauce
The El Pollo Loco Store #5491 at 12643 Sherman Way 2/5
The condiments was empty and We asked one of the workers there to refill and she said “ok” but turn around and continue to talk to the woman in the back of the of the counters, we waited for 3 more minutes and seems like she made no effort to refill the empty containers of the sauces. This is very unprofessional of these women that work at this El Pollo Loco! Never coming to this El Pollo Loco anymore!!!!!!!!
El Pollo Loco 5/5
My favorite thing about El Pollo Loco is 95% anyone you go to their very consistent everything taste exactly like the last time I had it which is why I keep coming back because I loved it
El Cajon & 54th in San Diego 5/5
Great staff and great food
This app is fun! 5/5
I like getting deals and little insider info! I go to different locations and I keep my orders simple. The ladies at the location by my house are sweet to me but obviously I can’t expect that everywhere I go. Woo hoo SAMO!
I love El Pollo Loco 5/5
I live in Clovis, CA and there’s a restaurant down from my house. The food is always good and my order is complicated and they always do it right!!! They are fast and friendly. My kids and I love it😊
I’m glad I didn’t paid full price for my order it’s not worth it and also they took more than ten minutes to have it ready a simple chicken nachos
Mild is too spicy with jalapeño.
Wait Time 4/5
By chief chuckaroo
It took over 15 minutes to order with only 3 people in line in front of me
Menu says Add a Drink $1.00. I was charged $1.99 + tax. Clerk refused to look at the sign.
tortilla soup 5/5
i love pollo loco
Danny R Dodd 1/5
Well this was our first visit, so I haven’t tried the food just yet, but the online order & app were very confusing. I wanted to take advantage of their free chicken bowl offer, I couldn’t find any link to order it, plus I even downloaded their app so I could get reward points, couldn’t find any points that I should have earned from my dinner that I ordered, & their menus are totally confusing, some menus don’t even have the bowls listed at all, they have at least 2 menus that I could see, the menu on line here in Utah do not have the bowls listed, so when I called to place my order, I worried they didn’t make the bowls, but they do, so far as my free bowl it probably wasn’t legitimate. So when we do eat our meal I will do another review, hopefully it’s good
Another Lunch Visit 5/5
Great food and great service.
Thousand Oaks/Moorpark Location 1/5
3 times I got sick after ordering take-out at this location.
I reported the bad service & bad food to their headquarters, after the 2nd time ordering at this location, & they promised to reimburse me & investigate.
I was never reimbursed & months later when I returned & ordered I got sick again.
I have to drive to the next town, Newbury Park location to order - where the personnel there are wonderful & the food is fine.
Stay away from the Moorpark Road location.
I had another acquaintance tell me they got sick from the T.O. Location food as well.
Hate to think of the kitchen conditions at this location!!!!
Great app! 5/5
By fhe bird
Easy to use and gets you tasty chicken!
Great nachos 5/5
By pollo girl
Loco nachos are the best, creamy sauce, corn, Guam yummy!
So good 👍 5/5
Love BROWNSVILLE Pollo Loco on Alton Gloor! 5/5
So far always great and fast service! Plus delicious food!😊
One on foothill 5/5
I’ve always enjoyed my visit on Foothill in Fontana California- friendly and clean - management even came to our table to see how my food was - hot and correct thanks -
Love it. 5/5
I visit the same EPL spot time and time again, and I never leave disappointed. I usually scan my receipt to earn my points. The app has yet to fail me.