Polite, friendly, efficient and great food!!
Awesome place to eat
The receipt was difficult to scan and the barcode had to be punched in before it was accepted.
Can’t change an order 1/5
The app works but unfortunately you can’t change the order, here in Las Vegas delivery is done by door dash and the restaurant doesn’t have the power to see nor change an order 👎
Thank for existing 5/5
New dressing is yucky 2/5
By cali cali chick chick
The reason I came to El Pollo Loco was for the delicious creamy cilantro dressing I understand prepackaging it now to make it cheaper for the company but don’t change the recipe. This new creamy cilantro seriously taste like mayo with a splash of Italian dressing plus in it it’s “lite” and so gross. I probably won’t be coming back if this is the new dressing. So disappointing
Good job 4/5
Excellent food and service at the Monterey Park restaurant on Garvey Ave
No napkins on drive thru!!!!!!! 3/5
By Sergio Of Oxnard
No napkins ,Please pay attention!!!!!! drive-thru this is the second time this week
Menifee El Pollo Loco 5/5
Tanner took my order; he was pleasant friendly & helpful.
App works as expected staff was helpful 4/5
No problems with the aoplication (just used it to add my in- store purchases Overall very good experience. The Street Corn Tostada is excellent, although this visit seemed a bit short of lettuce. Very minor issue.
Super easy app to use, even for a senior.
Good chicken 5/5
I all ways come to el pollo loco, the chicken is very delicious. I like the corn and mashed potatoes with gravy. I enjoy the stay the personal are very nice and friendly. A very clean restaurant. Thank you
App confusing. Difficult to order a combo or multiple orders of the same item.
North Stockton store 5/5
By David S. 209
The food is always delicious and consistent! Everyone is nice and helpful including the managers and culinary staff.
Debra a 5/5
By debra a a
Chicken black bean bowl is my favorite !! Yum!!! Love that they have a selection under the 500 calories and it all tastes wonderful!! Thank you !! Great service and food always yummy, fresh and hot .
By Dylan's games
Ordered double chicken avocado minus the sour cream
I received it with sour cream. I ask them just take a spoon and scoop it out. The cook to my horror put his hand in the salad and scooped everything, then handed it back to the cashier with a big gaping hole in the salad. Won’t be going there again
Horrible service 1/5
Horrible service 25 mnts to take orders
Always missing something. Crew bad attitude
Not going back to this store
Poor service 1/5
Poor service . Mixed chicken not done . I ordered a tostada salad and tostada was stale so asked for tostada chips and they did not have any made
Incorrect order 3/5
By anel n
The order that I placed was not correct, even after asking the cashier to read it back he still did not get it right.
Great food great price 5/5
All the employees are wonderful and very helpful. I’ve never had a bad meal and the restaurant is very clean!!
Bottom line, you get GREAT good at a GREAT price!!
Pending Points? 3/5
By Dulce CaraBella
Why is my account pending points? It should be automatic?
My experience 4/5
I’ve been to a lot of el pollo Locos and they are for the most part good... but there is one I will never go back to and that’s the one on sunset boulevard they are higher in price than any other and the food wasn’t up to there standards
And the place was dirty
Very Disappointed Today 1/5
I went through the drive through to order. I’ve never had a problem before this, but today I didn’t realize I received an incorrect order. I had ordered a double chicken avocado tostado salad and instead when I got home discovered I was given basically what amounted to a lot of lettuce, some corn, a little salsa, an overripe avocado and some very dried out chunks of chicken. No tostado, no rice or beans. Besides the fact the chicken was too tough to chew, I still got charged the higher price. I’m very unhappy.
Useful App 4/5
Simple app designed to order and keep track of rewards. Many restaurants are doing it now and this one is good enough.
Stop Discontinuing Menu Items 1/5
The app is not very user friendly and I never get to use any rewards I earn. They all expire faster than I can use them. And every time I do try to use a reward, my barcode is scanned but my discount is never applied. There’s always an error message at the restaurant and they never try to fix it. Even worst, I’m tired of them always discontinuing menu items. I show up to order something and it’s discontinued. It’s so frustrating.
App works great 5/5
By El Loco Jack
It’s a simple, straightforward app that works great all the time.
NOT Veggie Friendly! 1/5
By 2 Local's
Few veggie friendly items available, unfortunately staff is not trained with cross contamination. Little pricey for the quality. Pleasant staff, restaurant is clean.
Earned Rewards too many restrictions 1/5
Earned $10 but have to use with regular price items, can’t use against any order with a coupon or discount? Aren’t rewards like a gift card? Should be able to use like cash. Too restrictive.
Finding a name to use that is not taken to post a review is too restrictive as well. Can’t use my name to post a review? Just lowered from 2 stars to 1 star as a result. Let’s try again and again and again.
I’m usually quite happy with the service at El Pollo Loco, but today I was disappointed. Not only was I charged for light dressing, but after telling the drive-thru attendant that I did not want avocado salsa, I was given four containers of it. It doesn’t make very much sense.
Good food 5/5
Great service always fast and always fresh good people doing great work love this place and food
Closed Early 1/5
By Drama Queen 88
Went there today on 5/27 Monday Memorial Day at 8:25pm. Door was locked. No sign on door stating they would close early and on Yelp it said open until 10pm. Not happy!
Fresh chicken always! 4/5
By Bullitts Mom
I love coming here to pick up dinner for my man, he’s very picky about his chicken, but he is always happy with the hot fresh el pollo loco! The only complaint I have is that my rewards always expire before I get a chance to use them. Other than that, everything is great and the employees at ‘my’ Wildomar location are always very friendly 😊
Great rewards! 5/5
One of the few apps where bar code scan works great! The rewards for this app are great!
Excellent food excellent service 5/5
Best place to enjoy fresh healthy chicken. Please let your employees that if the sign outside says the restaurant opens at 10 am, that when customers arrive at 10:17 the doors should be unlocked. Still my favorite chicken place!!
I hate this app 1/5
I loooove el pollo loco food so I decided to get the app to get points and some deals ! Waist of time some how every time I am home the app works fine then I get near any el pollo loco restaurant and the server can not be found and doesn’t work I’ve attempted to use it at several different restaurant and it always happens. I have many food apps and this one is the only one that’s does it . Not only that I decided to wait to get home to start inputting my recipes and I had a 2 day old recipe and it wouldn’t input it cuz it said it was to old I was soooooo annoyed it’s only 2 days old. I have now deleted the app and won’t probably go to el pollo loco as much because I have other apps that’s get me better deals !!!!!!
most of the time it doesn’t work 1/5
It’s unfortunate because I enjoy the food but this app, is very unreliable most of the time when I try to open it it doesn’t work.
Tiny pieces 1/5
I usually order the two or three pieces meal. And I have noticed that the chicken pieces are smaller and smaller. I understand that they try to profit but this is cheating! Unbelievable!
Recent update crashes on older IOS 2/5
Recent update doesn’t work on 11.3 and older IOS.
Burrito was really good... service was great...but my coleslaw was too poor on flavor. 4/5
By loco por el pollo
Overall good .
Order was not correct 3/5
Are usually have a great experience at this location but the order was not correct and it was frustrating to get it fixed.
Good and bad. 4/5
Chicken was great. Rice was disappointing. Mushy and clumpy. It is normally better than that.
Fantastic App Fantastic Rewards!! 5/5
Keep it up El Pollo Loco, you’re killin it right now!! Thank you!!
Just one problem 3/5
This app is great.Layout is very good.Fast and
Easy navigation.Every went well. I was planning to use it often since it was so convenient.
But just one hour after using the app,I got a spam text telling me there was suspicious activity on my bank acct.And within that hour, I got 2 telemarketer calls blocked by my AT&T security app.Obviously NOT secure.This was the only app I had downloaded in more than a month and registered by phone number.
Too bad I really did like it ☹️
New Tostada 4/5
I was disappointed to find out the new Street Corn Tostada was made in a flour shell. It had acorn mix in the salad for the name corn.
Courteous Staff 5/5
I appreciate the professional and friendly attitude of the staff. I also appreciate your app rewards!
Love el pollo 5/5
The bowl is the best
I’m starting to get really disappointed in the Compton store (5913) they always run out of everything.I work right across the street and only have 30mins and it takes 30mins to get my food my whole lunch is over
App works as it should 5/5
App works as it should but i wish the redeem options had pics. Sometimes i forget my glasses and pictures would help!
Other than that, I just adjust my notifications and it tells me what deals I have waiting for me...
I like to be able to scan my receipts for points. 5/5
Works great for me. Most annoying thing is leaving review and trying a bazillion nicknames - all are taken!