You mislead me on my reservation to this motel, this is not a super8 as advertised!!!! Not very good for your business as knowing the hotels you advertise and I will delete my app with you and use your competitors instead. Very sad on your parts don’t very disappointed with the hotel as well. This hotel should advertise the truth and not faulty advertise to get business. Sorry , very unhappy.
Car rental 1/5
Never book a car rental from Expedia
Bad Business 1/5
I was charged for a hotel stay that I canceled 20 minutes after making the reservation using the mobile app. Mobile app has my reservation listed as canceled. Contacted the hotel and they assured me the reservation was canceled without charge. Totally unable to reach a live person in customer service and the automated system is no help. Filed a dispute with my credit card company, and it appears that Expedia wouldn’t cooperate in the inquiry. I wouldn’t recommend Expedia under any circumstance.
Very Misleading Text 1/5
Very poor app these days. There are often cases of misleading text on the page. For example, I booked a flight and the headline was “Fully Refundable if Canceled within 24 Hours.”
Great, I wasn’t sure about a trip and I booked it relying on the headline text.
When I went to cancel it, they referred me to the small print below that said, if the carrier charges a penalty, they pass that on.
Total scam as the headline makes you think Expedia is doing something for their customers... which is obviously not the case... they are just maximizing revenues with cheap marketing tricks.
I deleted this app and will never go back.
By Beitto4 real brother
Please check for hotels cancellations before attempting to charge a customers card , the hotel canceled my room and Expedia tried to charge my card
Expedia App 2/5
This app has been getting a lot of flight cancellations for me lately prob because of Covid.. and not giving me a refund when it’s not even my fault
It took me over half of the dad to get someone on the line to help me. I got cut off several times.
So no problem with Expedia, but hotel is gross. The pull out couch has been peed on an smells up the room. AC work s at only 50 percent and I pulled five cigarettes butts out of the pool.
Disappointed member 1/5
I recent had the opportunity to go to my son’s wedding after almost a year and half postponement. I rented a car through Expedia. Rentalcars.com they cancelled my reservations and try to charge me $700 more for a car, I had rented for $327.00! My son rented me a car for 600.00 through another rental service! I try calling the company based in the Uk. All they give was a run around. I was not the only victim his friend had the same fate! Please don’t use rentalcars.com with your service! Disappointed
Log in 4/5
App needs option for log in with face recognition
Junk app 1/5
This crap. I log into the app looking for my Itinerary and I can find it. The only way of seeing the car I rented it getting into the email that I was sent. Why have an app that is worthless.
Never again 1/5
Would give a 0 star. Never again will I book with Expedia. Pregnant and having issues and asked for a refund. Was denied.
Horrible customer service- never using again 1/5
I had a incredibly bad experience booking through Expedia. I accidentally canceled my booking on the app, not realizing it. I called to correct the mistake. On hold for over 90 minutes. Had tocall back again to request a call back. Finally had someone call 8 hours later. They would not rebook the hotel stay so I lost $415.00 for a simple error. No grace for humanity, incredibly disgusted they got my hard earned money because the app is misleading.
I even called the hotel who said it was up to Expedia to fix it, and Rochelle at Expedia said it was up to the hotel. So shady - I will always book directly with hotel from now on. Expedia makes money off of people for doing NOTHING.
Never use Expedia (scammers!) 1/5
Total scammers! Have been trying to use my airline credit for the past 10 days! Spoke to 6 different agents always the same excuse and no one tries to actually help. They want you to get frustrated and give up on your credit. They are just stealing peoples money. They claimed they have been trying to reach the airline and that the delay was from the airlines end. When I called the airline they told me Expedia never requested credit in my name. I am never using Expedia again, will be filing an official complaint and will make sure every person I know doesn’t use this scam website.
It would be nice if credits could be easily used on app instead of calling internationally for very slow, delayed help.
Very good app but some suggestions 4/5
New app on top rated hotels appears to require visit to website
Nice stay 5/5
Very clean, staff are great, breakfast excellent and large selection, food in general was good. Upgraded to the premier drink package for $15 day and well worth it. Dive Facilites are very good and accessible either by a tunnel under the road or by crossing the street. Overall we had a great stay and will return
Very Modern 4/5
Very Modern hotel! Loved the lobby and it’s flexible seating! Room was very nice and the softest beds ever! Breakfast basically only had breakfast sandwiches that you heat up on your own. We went somewhere else for breakfast
My family and me love this hotel 5/5
Excelent customer service
Clean, quiet, big, Like it very much. 5/5
Like it very much. The room is clean and looks big. There has a little stove, refrigerator, dishwasher, etc. very convenient for a family and longer stays. The front desk is very kind and well prepared when check-in. Thank you very much.
Outstanding Stay! 5/5
By TX Girls
We stayed at the charming, newly remodeled condo during our one week stay in Alaska. It was perfect. Great location, near restaurants and tons of outdoor attractions in the area. The two bed, two bath adorable condo was beautifully decorated and everything you could possibly need was provided. They thought of everything from bear spray to chip clips! The beds were super comfy and the box fans were an added bonus. We had beautiful sunny 70 degree weather for our entire stay. The fans and the blinds kept us cool and comfy. There are multitudes of outdoor activities in Girdwood and it is a reasonable drive to Seward, Anchorage, and Eklutena as well. Best vaca ever!
By disgruntled planner
AA sold us tickets months ago. Now send us an email that flight needs to be changed. I have spent hours on the phone waiting for an answer. The changes are not acceptable, but it is just one leg of our trip. There is a big expense in limbo. I have sent email ofc sight in an attempt to contact them to try to resolve issue.
Two nights no room 1/5
6/15/2021 today the airline I was supposed to board today was canceled due to network failing nationwide. They changed our date to two day later as that was the next available. I called Expedia to change the dates of the reservations as this was unforeseen issue. Keep in mind I paid insurance for this flight. Now I am left with the last two nights without a room and was told to file a claim when I came back. I paid my expenses in full so that I was taken care of for the days of my trip. No exception was made, I am disabled and use a walker with severe Arthritis and I have no way to pay for two additional nights. I will update this as I go through the process. Please keep this in mind if you plan to use this 3rd party to plan your next trip.
Don’t know how to take care of a simple mistake,they do not understand customer service 1/5
They refuse to refund me after I mistakenly put the wrong date in somehow the wrong date was put in they would not take care of it I wrote it off as a loss I never use this company again
Changed my flight arbitrarily 1/5
Two months before I booked flights for my whole family through Expedia, at a good price with short layovers. Then close to the traveling time I got an email telling that my flights have changed, and I should either accept it or cancel the whole trip. Wanted to talk to an agent, not possible! The robot kept saying that it will take al least TWO Hours to talk to a Human ... to go to website! Well there are more robots there ready to “chat” but can’t resolve any real issues! I’m si frustrated, since I’m close to travel with seniors who can’t wait all day for a layover!!!! HELP!!!!
Very kid friendly 3/5
Had the all inclusive package. Overall Pros: lots of kids/families. Kids love the water slide. Felt very safe. Easy to get around. Rooms are very large. Kitchenette was nice and spacious. Very clean. Cons: Most of the restaurants require reservations for dinner and there was limited availability. Totally booked our 1st night. Wait staff were great, but not enough of them. On several occasions we had to stand in line 20+ minutes just to get a cocktail. Room service wait was an hour and half. Frustrating that they close the restaurants between meals (i.e. plan to eat at the designated times, not whenever you may be hungry).
Expedia is the worst 1/5
Do not use them.
No customer service.
You will have problems guaranteed
Very good service 5/5
Meagan was pretty nice..
Keeps telling me to sign in but i already am signed in 1/5
then it tells me to update the app to the latest version but it is updated. so frustrating because i can’t see my trips because it says to login in MEANWHILE I AM LOGGED IN
Good stay 4/5
The room we received was huge and had plenty of room for all of us, including our dog. Check in and check out was fast and friendly. If you bring a pet, there are not many areas for them to use the bathroom outside, as it’s mostly rocks. Further, the pool was out of service during our stay, which really stunk due to the fact that we were here in the summer. Otherwise, I would probably stay again.
It is really difficult to view my trips! 2/5
By G. Roa
I don’t know what is happening but when I want to view details of my upcoming trips it only show the map… especially in the computer! Also, I don’t find a way to forward it via email
Beautiful property 5/5
La Cantera Resort is absolutely a beautiful property. The service and staff are excellent.
This is arousing 5/5
I like it so much
Very unprofessional!! Web site is the worst and has been due to never being updated, errors, misinformation, your trips never showing up, but they do take your money on time gold figure smh. Never using them again
Very bad experience.
What has happened to Expedia! Used to be best, now the worst!!! Won’t honor price match, no customer service. No info on app or website
Expedia complicates your business 1/5
It is better to deal directly with the companies
Clean and convenient 5/5
Nice hotel, easy checkin, plenty of help. Clean and comfortable. Will stay here again. Quiet rooms even near elevator.
I wish there were more options for airline seating. I can either book but not be able to choose my seats, or choose my seats but pay for first class.
Worst experience ever 1/5
Expedia will make you wait 4 hrs on the line if you want to speak to someone, hang up on you and not give you an opportunity for a call back.
Customer service 1/5
I hate Expedia for having me wait three hours to talk to someone about a refund. They are saying that American airline is responsible for the refund when I payed them for the ticket and they are giving me the run around so they don’t refund me my money
I am signed into this site, I go to download my trips… And it tells me I need to sign in in order to look at that information. But it’s very clear that I am in the site.Additionally, you can’t print out the itinerary anymore, I had to go online and talk to a virtual agent, then a real agent, who actually emailed it to me. This used to be simple. I will now look at your competitors you’ve made it so difficult… For no reason that I can comprehend.And now, this thing forces you to put a nickname, I’ve put in seven different nicknames… But that doesn’t work for Expedia. I’m beginning to really hate this site
No me gustó el servicio 1/5
Le doy una estrella porque cuando hice la reserva de un vuelo redondo con dos aerolíneas diferentes, me enviaron un número de reserva que no existe, nunca me enviaron los tiquetes de mis vuelos, pero en mi cuenta de banco aparece que me van a descontar dos veces un vuelo y el de la segunda aerolínea nunca apareció. Es como si me hubiese cobrado dos veces. Intento cancelar y no ha sido posible. Es pésima ! No la recomiendo para nada...
By Fird Berfel
Expedia is using a third party for payment but not telling the customer which is stupid. The website says contact hotel to find out pet fee but does not have the phone number of the hotel. Used to be good but forget it. Did not take points off the hotel bill which I clicked to do because I never want to use it again
Need a refund 3/5
We had to cut our trip to St Petersburg short and left a day early, however, since we booked thru you, the Hollander hotel was unable to refund our second night and we have no way to contact you. Can you please contact me?
The information on Web and App is not in sync.
App support 1/5
Is terrible. You can’t find my trip or me. No way for me to request wheelchair, add sky miles, add KTN
Navigating Expedia 2/5
Terrible experience just trying to find my flight information. Too much stimuli.
Requesting refund 1/5
I paid for a rental car and the rental car company refused to provide the car . I requested a refund from Expedia - after navigating the website help I had to go to a phone number which then requires a 2 hour wait or call back. When calling back - the machine terminates the call starting the 2 hour wait again
Expedia Helpef 5/5
By Sydney de Caffine
When Delta refused refund after our cruise canceled, Expedia got our card credited with a full refund! Great fares and great service!