Disappointed 😔 1/5
By Deb' n ' Paul
I recently joined/enrolled an account with Expedia.com for a road trip across the US. I received numerous email messages from Expedia that I was eligible for 50% or 30% (discount just for opening an account), but alas, when I used the links that Expedia sent to me and numerous phone calls to Customer Service for help with discounts, I was told that I had to pick selected hotels, I argued that I picked from hotels they (Expedia) sent to me. I did not solicit this list, they sent it to me for consideration! Was I wrong for thinking what could be our night’s stay? Maybe, I expected too much....but really, the company draws people to join them by ‘throwing discount ads and promotional opportunities out without honoring these’! This is not good business practice. I am leaving this company and their false giving website! My time and energy is more valuable. I should have remembered ‘If it’s too good to be true, it must not be’ spelled E-X-P-E-D-I-A.com. Good Bye 👋
Book a flight 5/5
Expedia Review 5/5
By Former 13 WHAM app user
Good site. Good options.
Expedia is the best for travel 5/5
I always use Expedia because they step up and assist when you need it most.
My problem is you order something like a flight and they always change the price it’s never the price that is posted it’s always hire I also do not like the new app it’s harder to get through
World class 5/5
By mr opinions
Just super convenient and trustworthy. Thanks.
Super easy to book trips! First time I’m traveling ever with my son and this app made it so simple to book everything!
Superb for work travel 5/5
I’ve used the app for the past three years to organize all my work flights, hotels, & rental cars. I organize by location and average about 300 cross-country trips each year. I cannot stay organized without this app. Additionally, I’ve used it to organize several large family trips; Kayak keeps everyone on the same sheet of music. Thanks for the great work!!
I have a trip home from Phoenix on Thursday night and I can not remember the details . 5/5
Not able to even SEARCH for a hotel after midnight 1/5
I usually swear by this app and have used it quite a lot, and told my husband to use it going across country, and tell everyone else to use it, too.
But right now I need a hotel for TONIGHT after midnight and it won’t even LET me put tonight’s date in!
If the hotels won’t allow me to book, that is one thing, and not in the control of the app. Let me find that out when I put the date in and then nothing comes up.
Now I have no idea how I will even LOOK for something. Totally ridiculous. If the only response from Expedia customer service is going to be that no hotel will be available so therefore you didn't think there was a point to have that option be available, or if the response will be anything other than that this ridiculous policy/dumb mistake that that the app developers made will be changed please don’t insult me with a ‘response’. Keep it to yourselves.
Needs work 3/5
Texting there is a button for Expedia but it does not let you utilize it. Also there is no sharing buttons on the app. Those improvements would greatly help out the app.
Not useable. 1/5
By Lucifer MornngStar
Doesn’t allow me to do anything.
By M. Peggy
Had to put in personal information several times over the greater than an hour of trying to book this flight👎😖
Good app 5/5
I really like this app. Lots of different choices and great prices.
Worst app 1/5
This app is worthless but its great for ripping you off and screwing you out of your reward points!!!
Thank you 5/5
I was in desperate need of a place to lay my head for the night and had minimal funds out of town. And got an amazing deal on a great motel.thank you for your discounts.
Crappy app that barely works on the trip 2/5
Very bad support and crappy app itself. It doesn’t recognize our booking. You can do better for the fees we pay you Expedia!
After I find hotel and am ready to pay it changes my currency to Mexican peso!!!! Why
Adequate But Buggy 3/5
By Terry & Sara
We use the app for searching, but we book on the laptop because of bugs in the app. E.g., selecting a different traveler in the booking, but changing it at the final confirmation (with the TSA warning) doesn’t work.
And, why does the app NOT allow me to add my bookings to my calendar?!!! I do NOT want to rely on notifications from the app, and I certainly don’t want to open the app to check booking details. So I manually add to my calendar. LAME!
Also be forewarned: when you book your hotel through Expedia you cannot modify your booking directly through the hotel. And don’t prepay unless you’re certain there will be no changes.
This app is really good however I think you should be able to save a hotel you previously looked at instead of having to go all the way back and try to remember the name
It would be better so that we can compare rooms and locations
Utter Rubbish 1/5
Trying to make a reservation. Doesn’t populate the booking with my information. I go and look at the account everything about me is there. I decide to logoff and login but now it says password is incorrect. It’s a password stored on my phone. So I then reset the password. Try to login again and I’m told to try after 25 minutes. Absolute rubbish. If they’re so concerned about st unity they could have texted me a code. Ridiculous.
Good and reliable service
S**t app, DO NOT USE 1/5
Not worth the time and hassle unless you like being charged for multiple flights and not receiving any tickets. There are many other reviews on this same topic, but overall this app should be avoided. Both times I have booked flights on this app I have completed booking only to be halted with an ERROR message. Without thinking I try again considering that my session had maybe timed out. Only to find out that every time you press complete booking and it fails, it charges your card for more than the flight even originally cost. Multiple hours spent and hundreds of dollars gone only to find out they can’t recover the money immediately but over the course of 2-3 business days. A very major inconvenience and there is no compensation for the troubles. The app and the website constantly have this problem and customer service always says the same thing. To put it in perspective, I was trying to buy a round trip flight for around $300. Only to find out my card was no longer working after the error messages and I had SIX charges for the same flight for $218 each. Costing me over $1200, and given that this was the start of 4th of July weekend I had to live off my credit card since I had literally no more money until just today. Literally the biggest waste of my time and will not be recommending anyone to use this app/site, but rather to stay as far away from it as possible.
By robrod happiness
I definitely enjoyed that quick customer service The professionalism and concern that Expedia representatives express
When I am unsure about something and concern they’re always prepared to help and reassuring me and show me confirmation and explain which gives me lots of peace of mind thank you Expedia
Surprise Birthday Trip 5/5
I booked a fight/hotel package for my husband and I to Disneyland just 3 days before leaving. Lots of great (and inexpensive) options available. Even booked last minute we got a great trip.
Great Deals 5/5
Expedia always comes through. I can always get a great ticket price at the last minute.
Expedia Doesn’t Disclosure all bookings Fee 1/5
Booked the rental car via the Expedia app and paid in full via the Expidea app. When I got to the rental car place they charged me an extra $65 fee. Terrible service never using Expedia again
Trip to New York! 5/5
Great fast service!
By Michelle Out
Very disappointed with my last two car rentals. The Orlando Avis rental was way higher than quoted online.
The Philadelphia rental had to be canceled since I didn’t have my drivers license. The agent said they were not going to charge my card yet they charged me for the full four day rental.
I am not happy with the car rental side of this.
It’s awesome!! 5/5
It’s awesome, easy to use
There’s much more savings on the app than online
Language & Currency 1/5
Arabic language isn’t available and Saudi Arabia currency's as well. Plz solve this issue to allow Arabic clients to use the app easily.
Sandra G 1/5
I was quite irritated with Expedia. I paid my whole balance for a complete trip and that was fine. Got a bill from the car rental which was not supposed to happen and after 3 to 4 hours of talking to these Expedia people they found out that I was charged due to them not paying their part! It was about 12 to 15 phone calls repeating myself! I think that Expedia does not stand up for their customers . I did receive a refund but it’s the process and the time wasted . It was pure frustration and I’m sure my blood pressure is elevated! Very bad job in the process and remember if you are courteous and reliable, your customers will do the same!
Ripped off! Expedia stole my sons money! 1/5
My son booked a trip June 2019 to Florida. He paid cash for the hotel. Just over $1400.. he’s 21. The hotel told him he could check in if under age 25. Hotel said Expedia would have to refund. Expedia said hotel would refund. Now they’re both refusing to refund or offer any dispensation ... not even a single dollar! I’ll NEVER use Expedia again. They’ve basically stolen my sons money!
Worthless app! 1/5
By ww voyager
I booked a rental/hire car via Expedia website, added app and then logged in to my account via app to view it - no way to access/see my reservation! What use is this app if can’t see my reservations?
Buen servicio 5/5
Happy Customer 5/5
Expedia is my go to place to search find and book for whatever needs or travel desires I seek. You make it easy and I have benefited from amazing deals. I’m a very happy customer. Thank you.
My Fabulous 50th Bday Vacay 5/5
We came to Denver, CO because we had not been before. I wanted to go someplace new and Denver & surrounding cities of Colorado have been wonderful. The people are so kind and smile and say hello. The staff at my Hotel, Hyatt Place & House on 440 14th Street have been most professional and nice to us. I will always remember the wonderful museums, the fantastic array of foods and the distinctly different restaurants here, the mountains & parks, & the gorgeous sky & clouds. A fabulous Birthday vacation.😊🌈❤️🦋
Change price 1/5
I chose trip and when I set up and pay show me more expensive
ERROR message .. 1/5
I booked a trip and when I finish all information I got a message saying : ERROR ...
Now my credit card show a charge but I never receive a confirmation email and on my Expedia account also I don’t have any trip booked
Tomorrow morning I ll take one out break to resolve this matter over the phone .. It’s ridiculous!
By mr erick patel
Excellent app design great deals and easy to operate
Overall good 2/5
1) Private beach access
2) Rooms are clean and kept clean
3) Safe and security is good. Families with kids will love it.
4) Staff is good and responsive
5) All rooms have beach view
6) Pools are well maintained
Potential to improve
1) Food, Not so good Asian food restaurant needs to improve in taste.
2) Drinks are mostly sugar drinks with little to no alcohol unless you request to pore more alcohol.
3) Manager is young and inexperienced.
He was not able to handle one of the family situation when the bar tender misbehaved. Manager should be replaced with experience individual.
4) Tower B is new tower but I didn’t know that families in tower A are not allowed to access all bars. Didn’t like this discrimination.
No longer best place to get best rates. 1/5
By A Xander
Over the past year I stayed faithful to Expedia each time to find others had gotten better rates. VIP isn’t very often. Lacks what chain rewards programs no guarantee. Bummer.
SCAM!! Be careful!! 1/5
I tried to make a reservation today for family vacations and when I tried to hit confirm after I put all my info I got a sign that says ERROR, so logically I tried again and I got the same message again. I did not get confirmation from Expedia or booking details of course. Then I see in my bank account 4 pending transactions from
Them. I called the bank to tell them this was canceled and did not get any confirmation from Expedia but bank says is all approved on their end and as far as they know nothing is canceled and I’m being charged for that. To make story short, after 1 hour and 30 minutes in the phone with bank and Expedia I’m still being charged even Expedia supervisor says is canceled they are not able to give me a cancelation number or anything that I can show the bank as a proof of canceled transaction. They said may take 3-5 business day to get my money back, that means now I cannot book my vacations cause they are holding my money and I don’t have enough left on my credit card. Customer service is a shame, the money on hold is even more than the total amount of the trip when I asked how is this possible to supervisor couldn’t even tell me why. I will never book anything through Expedia again. They are a shame and taking people’s money even when it says error on the screen. SCAM!!!!!
Useless customer support and Inaccurate information 1/5
I tried to book a flight from JFK to Prishtina International Airport which is located in Kosovo. In their system instead, Prishtina (Pristina) is located in Serbia a country that committed genocide and other war crimes during the war. I asked customer support via email and via phone call to report the issue, but all they did was telling me that they cannot do anything. I will not be using Expedia anymore.
Expedia wont reimburse what service provider did not charge 1/5
Expedia charged me an additional amount for a third person in a hotel room that the service provider did not charge, when asking for reimbursement they say that is the way they make money by Scamming people! Do Not use expedia for booking! Certainly i will never use it again!!!!
Mrs Mary Helen Herrera 5/5
Booked hotel through app. They would not give me my high awards points because I didn’t sign in to app beforehand. Next time I’ll book directly through hotels. Won’t be using Expedia ever again. Didn’t save any money and they weren’t helpful.