By Fat And Lonely
I found great prices using Expedia
As little disappointment 4/5
So I got a great upgrade I mean really great! At the Hennan Palm Resort but at check in they ask for a 10000 pesos security deposit which I had no problem with as long as they took Gcash but that is where things got weird. They informed me that they didn’t I had moved 300000 pesos in to my wife’s Gcash account was planning on paying for every thing in cash so I had left my credit cards at home. I don’t want to slander the country but after all this is the Philippines. She the clerk requesting the deposit informed me that Gcash was basically a debt card and wouldn’t work. At this point I turn intellectual and informed them that in my agreement with Expedia there is no mention of a 10000 pesos deposit. So finally she agreed to 5000 pesos for the deposit. Now I could have paid the ten thousand it was not a problem at all. We had it in her purse. But it is a principle and that’s what got me fired up.
Good deal 5/5
Would totally recommend
Great customer service 5/5
I had an issue I needed to resolve and was helped immediately
Insurance scam 1/5
Don’t buy the insurance “cancel for any reason” not true. It’s disgusting to still see airlines and vendors keeping people’s money because they couldn’t fly. All flights are oversold. Not that they are loosing anything.
Loyal To Expedia 5/5
A few years ago, my daughter and I were flying to Las Vegas from Detroit for a relative’s funeral. Our first flight was delayed and resulted in us missing our second flight. Expedia quickly rebooked our second flight for the following morning. They also provided us with a free dinner voucher, hotel, breakfast and transportation to the airport. It was seamless. We made it to the funeral on time, but Expedia’s unbelievable service eased the pain of the situation. I have been loyal ever since. Their service model is unequaled!!
Great little find 5/5
By Cardinal Gary
While there is nothing fancy about this motel it has the most friendly and helpful staff ive experienced in a long time. They are not just professionally courteous and service oriented but person to person outreaching. This is consistent at each part of the operation. And their food is very good.
Refund tickets for no plots flying out of grand Junction Colorado December 2020. 1/5
Can’t depend on grand junction Colorado to show up.
Unpleasantly Surprised 3/5
By Unhappy with charges
I was issued 3 different cars during registration process as other agents were processing the same cars for other customers. There were many unknown extra fees due to airport location; original estimated bill was $92 but paid over $200. The price I paid was very surprising. After registration, I was told #19 and have a good day. When I got to the lot, there was nobody there to help me. I walked aimlessly around the lot many times with my luggage. Don’t be fooled with Thrifty’s cheap per gallon gas refuel charge as you get charged for a full tank of gas regardless of how much you use. I used about 5 gallons of gas but got charged over $57 refuel charge with the stated $4.08 per gallon price. Agents did not explain or did not know the particulars of charges. This customer was not happy with the charges but the car worked great and the return was fast.
Bookings vanished from app and site. Support unable to help! 1/5
By Boys head west
I have booked over a dozen hotels for a big trip out west with my boys. I’ve used Expedia in the past and it’s been easy to manage and change hotels. But for some reason on the website and the app over a dozen of my bookings do not show up on my trips. I have called support. I have used chat support. I have tried the Twitter support chat. All they will say is they can see my bookings and assure me they are still valid. But I cannot see or manage the bookings. I’ve sent them screenshots from the app and website to prove they aren’t appearing for me. I’ve deleted the app and reinstalled it. I’ve tried the website on multiple computers but it only shows one night under upcoming trips. I’m so frustrated and nobody at Expedia seems to be willing to get others involved to get this fixed for me. Not sure what to do now…
Poor beds 3/5
The room was very comfortable. The bed was the problem. The mattress needed to be replaced. It was not comfortable to sleep on due to a large depression on the right side where the support for the body was minimal.
Interface is lazy and not very intuitive. Would be helpful to build a dashboard with a lot more information that would be useful at fingertips such as places to go or eat when traveling. Make things easier to book and built in payment system.
Updates on book confirmations 4/5
Love the app and the simplicity of booking and getting good deals on stays.
The only problem I have is that from time to time I get notifications of “Booking Confirmed” from stays that had been pass and being compleated. Thought it was a small glitch and fix with the most recent updates but is still happening.
By Make it right already!
Trying to make an adjustment to a flight purchased through Expedia turned into them passing the buck onto Frontier Airlines that “Frontier likes to handle their own cancellations” and a number for Frontier that is NOT a number to them at all makes it difficult to correct a mistake. Now I’m being charged fully for a flight I can’t even take because the dates were wrong. I should have learned a lesson from our experience going to Memphis in December. We booked a room at Graceland through Expedia only to find out that our room had been canceled and Expedia was SUPPOSED to notify us, but they did not. We finally received communication from Expedia the day AFTER staying a night ina hotel not even in Memphis because all rooms were booked! Expedia was no help to us then, and no help to me now. Very disappointing and frustrating when all I’m trying to do is visit family.
False Flight Quotes 1/5
They provide flights and pricing. Once you book your stay and then try to book your flight, the flights aren’t actually available. Expedia has declined significantly since COVID. They even kept charging my credit card even though the flight „wasn’t available“.
Annoying app! 1/5
Been a user since Expedia was a thing. I really hate how they bunch up towels and it’s had to click on some that are close together.
Website Issues 2/5
I had the accommodations and the flights picked out. The review page wouldn’t load. Tried to pay. It said start over because of a problem. I did again and again. Finally I called and had someone do it for me. The problem was that during that time I lost out on my checked bags and had to pay more. Very frustrating. I think I’ll use a different site next time.
DO NOT USE 1/5
Please see my full review below but Expedia is knowingly advertising hotels with bugs and managers who will not contact anyone back! Expedia is not doing anything to rectify the situation even tho again they are advertising and well aware of the situation.
From the time you start walking to your room you smell nothing but marijuana , you walk into your hotel room and you are smacked in the face with a horrid smell, the room has crumbs all over the tables and near the microwave like it had not been cleaned, covers had stains all over them from blood to bodily fluids, you will also be sleeping with roaches and fleas.
While we were making a complaint to the front desk there was another customer who had to switch rooms multiple times due to bed bugs.
We ended up having to check out early due to the cleanliness of the room . While checking out and speaking with the front desk associate she made it clear that all of these were known issues and she would have the manager call us. He has not returned our calls and each time we call we are told he is not there. The last straw was whole on the phone with a front desk associate Larry the manager was heard telling them to tell us that he “was not in” that was day 4 of no contact and him avoiding just a conversation .
Due to the hotel not wanting to work with us in any way we took this to Expedia. They did reach out to the hotel and the hotel did advise there would be no refund. I have since asked Expedia how they are going to rectify this situation as they are knowingly advertising a hotel with all of these issues causing people to have to stop their trips early and since that question has been asked I have not heard back from Expedia either.
Now I am wondering is Expedia part of this, are they ok with letting their customers be treated in such a way?
I will allow another 24 hours to see if Expedia will have anything to say and if I have not personally received a phone call or email I will be taking this to the media.
App loaded won’t open 1/5
Can’t open the app
Cruise trip cost and extra $1400! 1/5
Read the fine print. My wife and I have decided that we will not use third party travel booking services ever again.
What happened in this case is the update to a reservation was mixed in with over 20 marketing emails from Expedia so my wife missed an unnecessary second step. Our reservation was cancelled and we were not aware until we tried to check in to board the cruise.
The price that we assumed was locked in was lost.
I have had similar experiences, booking hotel rooms for work trips, myself. If there’s a problem with the hotel room, the third-party booking service assumes no liability and puts the responsibility on me as the customer to pick a fight with the hotel operator.
I travel for work frequently at least 20 times a year. I’ve learned a bit regarding travel booking. At this point, it’s better for me to book directly with the hotel airline or in this case, cruise ship, and retain points and proper customer service.
Devolución dinero por cancelación reservación 1/5
Realice dos reservaciones por error en un hotel en Medellín colombia el asesor de ustedes me dijo que como era en la noche no había nadie de ventas que pudiera responder la cancelación fue inmediata que el me ayudaría para que me regresaran el cobro que me hicieron pero nunca me dieron respuesta muy triste por el mal servicio de ustedes
Difficult login process! 2/5
Just booked a hotel and hadn’t used Expedia in months. Had to reset password. Finally was able to get on app on iPhone. Had to go through multi step process just to see the reservation. Tried looking at it on my iPad and still won’t log me in. Why can’t they just show the reservation information in the confirmation email? All I see is an itinerary number with dates.
Update: I received an acknowledgment of my login problem from Apple, but no assistance. I decided to try and log in to my Expedia account on my iPad using the website instead of the mobile app. I wa able to log in that way on my iPad. I went back to the app screen on my iPad and after 5 minutes it was still “spinning” so I have deleted the app on my iPad and will login there via the website.
Great app 5/5
Very nice stay 5/5
Good staff. Very nice lobby, and clean room.
To heck with Priceline 5/5
I felt really let down by Priceline. I won’t bore you with the details. But Expedia is now my go to! They were up front and honest so far and booking literally took me five minutes.
Lost a longtime customer 1/5
I placed a car rental reservation at Thrifty Car Rental through Expedia. Thrifty gave me a different car and so I asked Expedia for a refund since I didn’t get the type of car that was reserved. Expedia didn’t refund my money because… “We need to comply with the policies of the vendors whose services we sell”. Mind you, Expedia charged me so they have full control of the refund. In a nutshell, Expedia values their vendors more than their customers.
Tech issues 1/5
Unable to cancel my booking by calling or online or on the app. Seems very suspicious that you are working perfectly fine to book and take my money.
Prices don’t match what I booked 1/5
I have booked two different rooms. One receipt each room. What I am charged on my credit card is considerably higher than what my receipt says. This is the first and last time I will use Expedia.
No password link sent 1/5
By pastor cs o
What is wrong with web page
Checking in was a bit difficult at first. Noticed rm has grim on bathroom door. Toilet roll was broken . Other then that nice rm great service downstairs.the snacks are very pricy. Great location .
Impossible to use 1/5
Doesn’t work on a Mac. Lists flights as available that aren’t. Keeps changing passenger count to one and have to restart everything. Constant frustration and errors.
Ocean House 5/5
We had such a nice stay here on our quick winter getaway. Mandy texted us that day to say our room was ready and available for early check in. What??!! Wonderful! The view from our room was beautiful and we even saw an eagle flying right near the cliff. The lobby was cozy with a fire and perfect windows for watching the sunset. Our room was perfect with a big, fluffy duvet and electric, built in fireplace. Robes and large bathroom. What more could we want?
My first experience flying from Boston,Ma -Juneau Alaska 5/5
By traveling Thlingit
It’s so beautiful to go back to where I was born. My mom and dad moved from Sitka Alaska back to Worcester,Ma in 1959
My dad was in the Coast guard. His race was half French and half italiono My oldest brother Johnny actually his real name was Donald jr. He was born in Sitka Alaska. Then when we moved back to Worcester my second oldest brother Michael was born in Worcester Then my parents moved back to Sitka with two little Indians. Because after returning to Sitka my third oldest brother was born on 9 August 1962. Unfortunately god must’ve wanted David in heaven. He only lived 3 months he died of crib death. That’s what they called it back then. Then on 18 November 1963 came son number “4” that would be me Jeffery Joseph David. My dearest Mom was a. Full Blooded Thlingit
Indian now I know there’s going to be probably 99.5% of the Thlingit tribe saying that I spelled it wrong. But if there’s a few of the elders alive they will say that I am correct
Anyway after I was born mom and dad packed up four little Indian boys. That finally changed on 6 May 1965 the first girl was born in to the family Lynda. One girl wasn’t enough mom and dad had their second daughter Christine. 23 June 1966 but mom and dad weren’t done there was one more addition to the family. Our baby brother, Matthew. 30 March 1968. That was in January of 1964 mom and dad made the last move from Alaska to Worcester, Massachusetts. That’s where we were raised
Thats my little story.
App doesn’t open 1/5
Despite the new update, the app just won’t open. I have to open and close the app over twenty times to get it past the opening screen. Even then sometimes it doesn’t work. Having to delete and redownload it to even get it to open is annoying! As soon as you close the app good luck trying to get it open again. This app has just been getting worse and worse.
Horrible customer service 1/5
The inability to reach a live operator is ridiculous. The most absolutely worst customer service ever.
None fare refund. 3/5
By John Ngugi.
I paid for air tickets to Boston for me and my wife and paid insurance protection for cancellation. My wife got sick before our departure and was admitted into hospital for surgical removal of part her liver due to cancer. I notified you, airline and insurance almost a week before departure for cancellation and refund. Bottom line, money was not refunded even after sending and resending Hospitor paperwork to insurance and informing Expedia. No money was refunded up to now. Now when I open Expedia App. I ask my self whether to book my air ticket with Expedia or ticketing agent. I cannot recommend Expedia after my discouraging experience. John Ngugi.
Doesn’t store trips 1/5
I have confirmation emails of my trip but the app can’t find my trip I booked through it. Tried looking up flight info, itinerary info, clicking links in email by Expedia and nothing. Makes it difficult to retrieve info and check in online to get boarding pass. It has lost more than 1 flight.
It’s great 5/5
I did like them but I hate them now 1/5
We bought a round trip from Houston George bush international , well we just assumed we weee flying back to the same airport since we bought a round trip …. No we got off plane to find us way across Houston tx at the wrong airport. Costed us $75 for a taxi to get to the right airport. I don’t even understand this ???
Sorry company 1/5
Tried to pay for a rental car with a debit car and was declined the rental car but they still charged me for renters insurance through my debit card. Dumb.
MS. OJENIYI 5/5
I love Expedia. It is my go to flight scheduler. I always seem to find the right flight for the right price. I have also used it for hotel stays which has been very successful and prices and discounts applied exactly as stated.
Not worth the hype 2/5
Took out insurance on my travel and did not get reimbursed for my flight during covid. Endless call, even longer wait time.
Do not do it! 1/5
You’d be better off booking through an actual airline. If you book through them & you have to cancel even with insurance you will not receive credit nor get your money back. They’ve gotten us twice. I have $2500 worth of credits that I’m unable to utilize. I will never use Expedia again. The customer service representatives are rude. Horrible experience.
Time consuming 3/5
I sit my phone down for a few moments and I have to start the search from scratch. All filters, dates, # of travelers gets reset.
Totally unreliable 1/5
Arrived in Melbourne for first time ever at 11:00PM from Fiji. Picked up our luggage and cleared customs and walked out and saw 20 drivers holding signs of names of people they were picking up. No driver was there. We then had to call driver’s phone # at $1.00/minute on our cell phone. He said he was 7 minutes out and didn’t speak English very well. He didn’t provide us a description of his car or license plate or provide clear directions as to where to meet him. I called 800# of Elite and they were supposed to have dispatch call us. After wasting an hour at airport and it was now 12:40 AM we walked to terminal #1 from terminal #2 to catch cab and had to pay $70 more dollars for cab to our hotel. Also we tried calling 800# after 12:15 AM and number was no longer operational. Would never use this service again. Extremely Disappointed. Driver was new and never connected with us. Now I’m out over $100 US and never received any service from this absolutely Terrible Transportation Company. Why Expedia has a relationship with them and list them as a transportation company totally tarnished the Expedia company for me. Rating is No Stars and a total disappointment
App doesn’t work 1/5
Request to book and nothing happens. Try and find a property and it doesn’t accept dates (keeps reverting back to current date). Tried deleting and reloading snd that didn’t help
Vacaciones en el mundo 5/5
By alex y el éxito
Lo máximo en precio y calidad de hoteles con ellos los pasajes de vuelos con todo incluido a la verdad experiencia propia ustedes mismo no se van arrepentir
Clickbait adds 1/5
By shįtty deal
It said lowest prices on the add but the prices were 5x more then the site I usually use smh