Use Priceline instead 1/5
I have been using Expedia a lot lately and today i finally experienced how they take care of their customers. I drove for 16 hours over night and finally arrived 4ish am to check in, the front desk guy told me that he already wrote me as a no show and there’s nothing that can be done. The website said 4am and didn’t specify how lax or strict they are with this policy, or whether or not this was sharp 4am or not. I was turned away by the inn and by Expedia. I continued driving to my destination without any sleep and now decided to sleep in my car since i was unable to utilize the inn i paid for. I lost my money and Expedia is doing nothing to help take care of me as a customer.
You will be left to sleep in your car if there is any issue. So use a company that values its customers more please. And don’t be stuck like me writing a review from your car.
Problem? Good Luck 1/5
Expedia.com - I booked 5 JetBlue tickets recently and my card was booked for 10. Two different days of being on hold and emails with various people, including supervisors, and they all sing the same song “It is Jet Blue’s fault, but they say charges are only pending and should be off by now” 10 days later, still on credit card and not pending, but double charged. If I cancel the whole trip, they will charge me cancellations fees - seriously? Now I have to directly to bank and dispute charges- 3 hours total- never again. Be warned how Expedia treats customers when a problem occurs.
Great app! 4/5
Love this app! Just wished it included ratings/ reviews in additional to the their information on all phones. My phone is an iPhone 6s and doesn’t include that whereas my friend has an iPhone 8 which features ratings. Nonetheless I highly recommend this app!
Horrible app, website much better 2/5
I don’t care at all for the layout of the app and the functionality of it. I 100% prefer the website.
exprdia app 1/5
Different prices 4/5
I’ve used Expedia for almost all of my trips hands down they have best prices out there. My only problem is that i just realized you get better prices when you don’t have an account with them. I would think you get better prices being a member but I guess I was wrong you get better prices when you’re not a member it’s almost like a $20 difference. Other than that I love the app
Needs more functionality 2/5
I routinely book a business trip that requires air, hotel & car, but that bundle isn’t available. I can’t book in app, always online. Most of the rest is good.
I love it 5/5
🙂the costumer service very nice people they help me everything was so Easy I love this application
You book through the sight and it sends a message to your phone saying it will send you your confirmation number and itinerary. This doesn’t work. It just says you have no trips booked.
Never again 1/5
Have booked one trip in July and one flight in February through Expedia. Trip showed up in app but not Feb flight. Now, after 6 logins in less than 6 minutes I still can’t get on site and it appears both trip and flight no longer appear. I’m not a happy customer and soon to be no longer a customer either if I can’t get app sorted out.
I don’t see how it has a good overall rating with seeing all these 1 and 2 star ratings including my own. You can’t actually book with the app. It’ll walk you through the whole process it just not take you to checkout
Absolutely trash 1/5
By garrett busler
Awful. Purchasing through this website will almost definitely mess up your flights making you angry and anxious. Do not download or use. Expedia is awful
Good App gone wrong 2/5
Terrible Customer experience
Too many booking attempts that fail to complete ticketing. Too bad the app show the flight is “booked, no need to call to confirm” meanwhile the ticket is never issued. What a mess
Too-clever UI is terrible to use.
I'm trying to check flight prices and this app is also shopping hotels. I'm burning int'l roaming data on information I don't want.
Give me the choice to search flight, hotel, or both.
Good option! 4/5
This app is fast and confiable, some times the prices are more elevated than with the direct commerce.
Canceling a reservation 1/5
Went to cancel a reservation and it wouldn’t let me.. you would hit the button and nothing would happen
Missing Info 2/5
App doesn’t show current active reservations!!!!
Negative stars 1/5
You have to pick a star to write a review. There customer service lies! No truth to what they say. I wouldn’t mind hearing bad news at least it would be the truth ! I will not use them again and recommend you don’t either- they are a rip
Needs little improvement 4/5
Would rate a 5 star if I am able to book more than one room at a time.
Too many rules, app hard to use, didn’t save any money 1/5
By DH in Cali
I agree with all of the reviewers who gave Expedia a bad review. You don’t know whether you’re coming or going with this app. There is a book full of information, but can’t find the info you need for more important issues. I feel I was misled, that I needed to lie if I wanted to change a flight, or pay more. I spent more on using Expedia than going through the airline by myself. Never again will I use your service, if service is the correct word.
A horrible App. 1/5
By Anchor Lee
Do these nitwits know what user experience is?
Just give it up and choose another one.
Horrible app 1/5
Don’t use absolutely horrible ! If you want to lose your $ go ahead!
I LOVE EXPEDIA 5/5
Until now I haven’t had any problems with Expedia App. I have an account with them about 4 years ago and I totally love it. I love the discounts and rewards. My most recent purchase was this past week, got a hotel for one night at $40 dlls thanks to Expedia rewards. I have booked through Expedia App for Puerto Rico, Orlando and Miami and I only can say thank you for making an app very practical and easy to use! I give you all a thumbs up! 👍🏽
Missing options! 3/5
The app is missing a very important option that is available via the website!
The missing option is the ability to choose the flight class of travel in a bundle! Please bring it to the app ASAP if you really want to encourage us to use the App more often!
Not full site 1/5
To book a cruise we have to go to their web site
Included in this app please
I have never had this bad experience before. 1/5
By Angry Expedia Member for Yrs
I recently booked two separate hotels through Expedia and was charged. When reading the fine print and more I wasn't suppose to be charged until I got to the actual hotel and was charged three weeks in advance. With that being said I called to cancel my reservations and was told that it takes 7 business days before I can receive my refund. But it didn't take them no time to take the money out of my account. This is so unacceptable and I will NEVER book through Expedia ever again.
online clearly says for car rental $20 per hr and $27 per day late fee.
Actually they say contact car rental then they want $200 for one day
rep says that they cant do anything that’s garbage
Easy to use and accurate 5/5
Great customer service when I need to change plans, great communication when I’m traveling.
Why do I have to leave the app to do anything? 3/5
This thing did not even ask for trip protection. Had to leave the app to do anything that the app should be able to support, like ticket price and rating or trip protection....simply annoying.
How does a company go backwards? 2/5
I used this app constantly to book work travel, up until the most recent update to the app. Expedia, the new version of your app is garbage...it’s complicated, less streamlined, and more error prone than the previous version. The competition for your market is way to close to be making these kinds of mistakes.
Great rates and support 5/5
I have used Expedia for almost all of my travel. Great deals information all in one place and excellent customer support. Keep up the good work!
Poor customer service 1/5
I tried to create an account but apparently I already had one. I changed the password and logged in. I checked the reward points and I did not have any points. Weird, if I had an account and I stayed at 2 different hotels 2 months ago why did I not have any reward points?
Tonight, I called Expedia to book a hotel, but first I asked about the reward points. Rep said I was not a member, and i asked the rep if there was anything he could do. He said nope.
I said if I’m going to start all over then I’ll just go elsewhere. Rep had no interest in accommodating me.
great all 5/5
I like this much and don't see how one could not. Have no issues ever.
I love Expedia. 5/5
By expedia review
Always helpful. Super accommodating.
Terrible condo and flights got changed multiple times. Wont use expedia again.
Homeaway was so much better.
Not easy to use. 2/5
I chose BUNDLE and the app didn’t offer Auto Rental along with Flight & Hotel. I finally started over and chose Auto and then there was a place to choose bundle all three. Frustrating! but not impossible.
Horrible Customer Service 1/5
Don’t bother purchasing the travel protection because it is completely useless. I will never, ever book with Expedia again.
Great way to book hotels 5/5
For real I have saved so much money on this site it’s better than the others!
Great App, easy to use 5/5
Cheap but... 2/5
They are cheap which is nice. Unfortunately their customer service reflects that. Changing reservations and bookings was slow going, they weren’t very clear and direct. When I called on two different occasions, I was given two different answers regarding the same flight. Plus they weren’t very clear when explaining how changes and fees worked.
Not enough choices of hotels! 3/5
Not knowing the destinations, we relied on Expedia to book hotels (6). Once we arrived, we were disappointed that we found many more desirable hotels at equal or better prices. Next time I will go to town or destinations websites.
Silver member for 20 years and treated like a criminal 1/5
By Kevin in Jersey
I booked my elderly mother’s ticket on this app. When I went to retrieve the itinerary it doesn’t associate to me in their computers. Sad.
I love love love using Expedia!!!! They are my one stop shop for everything. Always accurate and thorough could not ask for a better booking website. Not to mention they always make me feel so special and VIP and they will go above and beyond to make sure my travels are excellent. The reward points are the icing on the cake. I just love it!!
Expedia just so Helpful 5/5
By TOMMY- BOY
I’m so Happy I signed up for the Expedia app.😀
Totally disappointed and feel like fooled 1/5
By Sangpo aghontsang
I have been an expedia customer for the past several years and booked almost all the flights and hotels with them. I always felt they manipulated the price as we searched further.
I booked this flight for New Delhi from SFO and also a hotel. Now i made some changes for the hotel and they said they wont give me the discount i got on the initial booking.
So i was looking for another hotel and while i was talking to the customer care they increased the price from $110 to $150 in 1 minute. I was shocked and checked other booking sites and the price was same.
Totally disappointed !!!
This is the last time i am booking anything from them. No more expedia for me and my family. Also i will not recommend this to any of my friends !!
One bag under seat only??? Seriously?!?! 1/5
By mad as heck and not taking it
I cannot believe Expedia got me a fare that required I not get access to an overhead bin. Deleting these scum-suckers when the trip is over. Never using them again.
Bad flight info 1/5
By Tired of misrepresentation.
Booked 3 tickets on a flight to Denver. Chose 3 seats together when purchased the tickets. When we got our boarding passes, the seats were not together and spread out on the plane. Of course all we were told is I’m sorry and there’s nothing we can do. Won’t make the mistake twice by going through expedia. Deleting the app.
Choosing number of rooms 1/5
It doesn’t allow you to choose the number of rooms you want 😡what’s the point then 🤷♂️. I feel like it’s a way for them to make more money by people booking over the phone because we won’t get to use the discounts that are offered by the app, this is bogus. This is my first time writing a bad review . You don’t deserve a star from me I’m sorry , y’all gotta do better , this is obnoxious