It won’t let me get a 7 day trial! 1/5
I tried to sign up for vpn and it was the first time I tried and it didn’t let me use the freaking app! It’s a waste of time.
The VPN to choose 5/5
Very satisfied with the service, great customer service also!
VPN REVIEW 2/5
Really slows things down frequently when trying to use it on my iPhone 7. Was hoping to be able to use it when using inflight wi-fi for security but I can’t connect to wi-fi in flight when I have the VPN on. This is one of the main reasons I wanted Express VPN network. Maybe the technology is just not there yet and I am unaware of this fact.
Awesome,like the feature to select IP location for better service and tunneling
Express VPN works 5/5
It’s very easy to use and I got a real honey of a deal for membership I hope I can get the same deal after my membership expires.
Great when it works 2/5
Will update if u fix your app. As of 8/20/19, it doesn’t allow me an internet connection when I’m connected to Express. It gives me nothing but connection errors. If it does work, it works for 5 mins at extremely slow speeds. I pay for your service. Fix it or I will find another company that works for what I pay for.
I love it But 5/5
By Lu tenant
Express VPN should be free!!!! Omg I love it......
By Enrique Raphaël Page Pérez
Your “express” service takes longer to load a website than it takes to start charging me.
I could literally be here 10 days without even loading my homepage.
Excellent service. 5/5
I have seen some negative ratings. My question is “Did you go to the website and use the chat help feature?” They have always come through for me. They stick with you until the problem is solved. When I first explored which VPN to use, I did trials. Express VPN blew the others away.
When I was down to two providers, I had a problem with the other company. I went to the support page of their website and was told to send an email. The response came in the next day!
ExpressVPN has live chat help which I have always found available. You may have to wait a minute or two, but then someone stays with you until the problem is solved.
The only improvement I would like is being notified that app in my desktop (iMac) should be updated.
By perspective patron
Service often slows down internet connection. Overall not that satisfied. To address the problem always proves a terrible chore and extremely time consuming. Everything seems to be designed for the convenience of VPN at my expense, the paying customer. I have begun to look for alternative services.
Christopher Bahrenburg 5/5
Generally Good— Sometimes Laggy 4/5
I’ve paid for Express VPN, so on some level I expect perfection, perhaps naively. The servers are not perfect, rather, pretty good. I would appreciate more consistently quick up/down rates, but am generally satisfied with the product.
Eats up my monthly cell data 2/5
While this was a great app for protection, it eats up a lot of cellular data. It used up a lot of GB cellular data. I hope this can get rectified by the company. I’m connected to my WiFi at home and don’t understand why it uses a lot of cellular data.
Does not always connect immediately. 3/5
Often have to wait several seconds before being able to use internet, having to wait for VPN to reconnect.
Connection issues 1/5
By Momo industries
Disconnects all the time
By Ria's friend
So easy to use and connect to the internet. Not obtrusive.
Cannot us on iPad in China 3/5
Using it for a year, I can login it everywhere any device(windows,x os, Ubuntu, or my android device) I use but iPad(even can login with iPhone which is also a iOS device).
I’m not sure what the problem is whether my iPad mini was bought in China.
But yes, I cannot even log in the app.
After I input my account and tap the login button, just tell me unable to login, not password error or network error, just unable to login, and let me contact supporters.
Overall, I like it, but hope fixing it quickly.
Japanese Version 3/5
I have no idea why I download it in English but show me the Japanese version. I cannot read Japanese at all. How can I download the English version?
Please don’t buy 1/5
I bought one year subscription and I live in china . It takes too long to connect. I regret buying it. Seriously I had to ask my fren to lend me his vpn! Just think before buying it.
Won’t let me cancel 1/5
Won’t let me cancel and keeps stealing my money
Not for Windows in Saudi Arabia 2/5
You will not find that tidbit in any of the sponsored reviews online, as it shows to be #1 for Saudi Arabia in several of them. Good performance on mobile, poor on Windows computer (constantly trying to connect), and subpar customer service only available on chat to burn up the clock.
Had no problems with Express VPN on iPhone. But after 2 excessively full days working through fix after fix with a string of chat-only support reps, we could not resolve the Network Lock feature blocking 100% of the internet when it’s on. No reason to use VPN if I’m visible anyway, right? I have since started using Nord VPN, and it works wonderfully here. I am good now.
What caused me to write this was not the fact we could not get to a solution or the fact that all the support time troubleshooting put me over the 30 days free trial. At this point the money is not important. It was not even the fact that they do not offer phone support—for a good reason that many will use it. It was the disrespect and lies I was given as part of obvious management of time scripting being done there in customer support operations. I have worked in phone customer support for over 15 years at various organizations, and we would never treat people this way. It is apparent that the phrases “At this point we are unable to help you further” or “we unfortunately cannot” or “we have seen some problems with this in that region for people in your situation” was outlawed or just consistently avoided. If you have bad news do not treat me like a child with sugarcoating and silence. I was regularly turned over (T/O’d, as they say in sales when you have a prospect who is taking too long). Each time, I was told “If we lose connection, check this chat or ask for me.” After going through the same script with several reps, I soon learned that when they tell you to restart your computer they are done with you. You will not get that last rep even if you ask. I tried several times with significant push-back followed by fading. My last chat was with Po, who began to fade me (take significantly longer between replies with nothing of value to add). That was third time I had experienced that and, ultimately, the last straw with Express VPN. There is no survey. They are not interested in my experience because they know it wasn’t good.
Have been using this app for years and for the past year, a lot of connection issues. Drops every few minutes and has trouble connecting at all sometimes.
Very frustrating but hopefully someone is working on it. Makes it hard to stay connected in central /southern China
Doesn’t work 1/5
Paid for a month but it couldn’t connect😢 Both on my phone and laptop. It worked very well last year don’t know why.
Great VPN, App, and Overall Solution 5/5
Express VPN 1/5
By rendlip nitram
I thought it was working but now it sucking all my data out of my phone ??? It the only thing running after I shut everything off ??? I need this phone for my job and it’s leaving me wondering if this want I want on my phone !!!
Average VPN service.... 1/5
I have had trouble with the DNS service that ExpressVPN suggested...VPN service is average,but without a DNS service to tie it together...well I have to say I had to go to another service that includes DNS that actually works with my Apple TV.After almost two years I now have my VUDU account back and for 20$ a year cheaper.Sorry ExpressVPN But business is business....and you guys won’t be getting anymore business from me.
Very few drops, good security 4/5
From the little I know, this is one of the best VPN’s around. I have tried others, but most satisfied with this one for several reasons.
1. Very few drops; if vpn is dropped, no Internet connection.
2. Lots of server locations ( some locations are better for streaming.)
3. Relatively low cost.
4. There are several tools for testing your vpn connection.
The only reason not giving 5 stars is due to my lack of knowledge about certain features of vpn’s. If I don’t know, then I cannot give an informed opinion.
This App is a FRAUD. Run from it. 1/5
This company falsely claims all these several new features that guarantee anonymity and protection/elaborate security features, but they do not work. My bank (out of State) electronically defeated this app in under 2 minutes by attacking the network connection server then shutting down fake IP address from remote server then turning off app protections and security features to see who I was and allow me access to my account. Microsoft and Google did same thing and so can government. Express then offered a TOR onion type layering for dark web and non-dark web protection; then withdrew access to this feature because it, too, did not work and then removed blog about TOR browser. Most recently someone hacked into my iPhone while using ExpressVPN and prevented me from verifying proxy IP (received message that “others can see” my real IP and that proxy — fake IP did not work). Then I was prevented from accessing the internet and have not been able to access the internet, period!, for more than a month, on either my android or iPhone. Yet they have my money, and have not refunded it for a very leaky VPN. More than that, this is second time Express has done this in last 4 months I bought all new phones and downloaded new apps, and it happened again.Their techs are unable to figure it out, asking stupid questions about streaming on Netflix. I am blocked from opening internet connection. Do not get to see or open any app without internet connection. So their techs are so under-qualified that they are incapable of “seeing the forest”, and do not understand how to ask the right questions.
EXPRESSVPN BLOCKED ME FROM POSTING THIS INFO ON THEIR COMMENTS SECTION FOR THEIR APP, with ERROR MESSAGE — “FORBIDDEN”. THEN THEY BLOCKED ME FROM TAKING SNAPSHOT OF WHAT I WROTE — same as herein, AND DELETED WHAT I WROTE, censoring my writing to coverup their FRAUD.
WHICH BEGS THE QUESTION: HOW CAN THEY CONTINUE TO BOAST ABOUT PROVIDING SAFE, SECURE, PRIVATE FEATURES AND PROTECTIONS??? Run from this app if you seek anonymity!!!
Don’t get this thing 1/5
By i like trains VROOOOMMMM
I saw this sponsored by a YouTuber and I was like “huh. This must be cool!”
I tried it and then roblox wasn’t working
I had to reinstall roblox and lose my account that I worked impossible on
I logged into my backup account
reCaptcha didn’t work
I got super mad and sad
I realized it was stupid EXPRESS VPN.
i am never using vpn again.
Excellent customer service 5/5
I would have to recommend them for the quick response they give to every query i have. China’s “greatwall” is very tricky and although there have been days that we lose connection exvpn try to resolve it as soon as they can. It is worth every penny. Exvpn has been very considerate enough also to comepnsate the days i lost connection. Thank you.
Leave no trace 5/5
Always keep your VPN on while while you are out and about. Don’t use the hotspots offered to you by coffee shops or big box shops unless you have a VPN. Mine is always on. ExpressVPN is easy to use and reliable. Don’t leave how
Misleading. Beware! Don’t subscribe 1/5
Has anyone figured out how to cancel this? The notes say to cancel within the App Store settings. There is NOTHING in the App Store settings for cancelling this. Another freaking scam......
Mi trovo in Mozambico è la app funziona benissimo :)
I downloaded the app to use during a work trip. It constantly drops the connection and takes no less than 10 minutes to connect to any given location. Complete and total waste.
I have been using it for the last two years to watch Netflix in a foreign country works perfectly
Do not trust this app 1/5
After installing Express VPN on a brand new iPhone. I noticed odd things happening; apps launching on their own. Slowness when using my device, the device heating up on its own. a weird glitch on the screen at times. I took my device to a specialist who discovered hidden MDM profile on my device. After removing the profile, resetting the iOS, then reinstalling and logging into express vpn, and waited a few hours. Another hidden MDM profile was found.
The service removed the MDM and reset my iPhone again. My device runs way faster, no glitches, or overheating
Absolute trash 1/5
Can’t connect to any server and I’m actually paying for this! Had to download another vpn and the speed was amazing AND it was free. I would give this no star if I could.
Loving it so far 5/5
This is a great vpn. Always stays connected and speeds are good.
Stops phone functions 2/5
By Heli 3
Once you disconnect from the VPN the WiFi and LTE stop working on the XS Max. You have to hard reset the phone every time you use the VPN. And after using the VPN it “connects” but doesn’t actually hide your IP. A quick google search reveals that this is useless after one use.
It works pretty good, but... 3/5
This is the first/only VPN service I have used for my personal devices, so I don’t have anything to compare it against. Take my Star Rate with a grain of salt. The app works fairly well on my devices and is SUPER easy to use. My only issue is that the service sometimes turns off while using my device and sometimes when I assume it is on, it’s not on. I also sometimes get service interruptions - meaning I am unable to access Internet resources until I turn off and on the VPN, turn off the VPN completely (defeating the purpose of having it), toggle WiFi, or reboot my devices. The service works well most of the time but is a real pain to troubleshoot when I have problems.
Drops Connection! 3/5
I thought I would try a VPN and heard that Express VPN was pretty good. Well, I have had it now for a month and I have lost count how many times a day it drops the connection. It is incredibly frustrating when I am online and suddenly everything freezes. I have tried different locations yet it still drops multiple times a day. I think I may have to try a different company.
Can’t connect 1/5
Your service is so bad...so expensive and so bad. Disappointed
Works great 5/5
Using it on iPhone 6S and win10 to connect back to the USA. Super easy to use, love it.
Emails Don’t Load and Aren’t Sent While ExVpN is On 3/5
By Fly Gemyny
The title is self explanatory. Why after using ExVPN for years does it now block my iPhone’s emails unless I turn it off? Fix it. It’s irritating and diminishes the quality of your product and service.
Crash a lot 2/5
Keeps crashing- not worth paying this much for it to crash or run slow. After my subscription ends I think I will try Nord vpn next.
Mac and iPhone: app uses up CPU AND MEMORY on Mac and iPhone. 1/5
Mac and iPhone: app uses up CPU AND MEMORY on Mac and iPhone. Disconnects often as well.
Tech support keeps telling me to update the apps every day to see if I still have the problem. I'm not their QA Dept. Sorry. I have work to do. And updating doesn't help. It used to work well, until they changed it a few months ago.
Best VPN in 2018. Now I only got complaints to tell you 3/5
tl;dr: This is only my feelings about this app after nearly two-year use and recent connection problems.
This app is pretty a pain for several months. All my time is spent on the same procedures: Try to connect to dozens of VPN servers and hope at least one server would work. After many attempts I got lucky and managed to connect to one server(maybe Dallas, New Jersey 1 etc while none of these is among the recommended locations let alone the “smart” location) using ikev2 protocol(forget about UDP it never works). Now I can enjoy my unblocked connection to youtube(though I was unable to reach domestic websites if VPN servers are overseas, which unfortunately, is often the case. And mobile version doesn’t have a per-app option). After 30 mins to one hour my connection speed will drop to zero though ExpressVPN said its still connected. After another 10 to 30 seconds the app will begin to reconnect which will take another 10 to 30 mins. You may think oh I can change to another working server. Then you have to repeat these steps. And usually at the end the only working server you can find is still the one above. I can’t remember how many times I contacted the support. Yeah they gave me many constructive suggestions. I also find some on the Internet. Including but not limited to:
1. Change DNS
2. Completely remove ExpressVPN and reinstall
3. Downgrade to history version
4. Upgrade my laptop to windows 10 insider preview build
5. Manually set up VPN configs
6. Change my locations, devices and network environments
7. Share VPN to my friends and ask them to give it a try
8. Subscribe to another highly recommended VPN.(I already got refund from it and their tech support is far from professional).
You may ask why I’m still using ExpressVPN ? One reason is that I have good memory with it. During my first year with ExpressVPN, all the recommended VPN locations are reachable. I could watch YouTube videos at 1080p60 both at my workplace and home using WiFi and 4g network. I still have hope that one day these problems may be solved or mitigated by technical or non-technical approaches. But how long will it take? By then ExpressVPN will not be my first choice for VPN. Another reason is that ExpressVPN has the most professional tech support among all the VPN productions I have tried. Looks like there are standard customer support like “ Our engineers are trying their best to ... ”blah blah... and tech support like “1. Change your DNS ...”. Which is probably copied from a standard customer support handbook. Sometimes I feel like I don’t care about all these standard procedures which I already know about. What I care about is how many effort you’ve put into solving the connection problem and its progress. Sometimes a reply of “Sorry but all VPN connections are under heavy block by GFW(Great Fxxxing Wall)” is even much better. At least I know it’s not a problem from the app and there is not much the technicals can do.
I don’t wanna get a refund. Now it’s a only a memorial of a good old memory.
Ball n chain! 1/5
Drags my system down so SLOW and constantly stopping.
Not worth the price it cost!