Blocked my account 1/5
My account was blocked because of "unusual activity." I guess buying gas is "unusual activity."
That's fine. Shell, Pilot, BP, and pretty much every other gas company has better apps and rewards anyway.
Feel safe 5/5
I love that I do not have to put my card in the machine and worry about skimmers
Easy to use 5/5
It’s so easy to use. Very nice to keep up with Gas and Diesel usage and price.
Easy & Good Rewards 4/5
Good app but at times doesn’t work. I like the rewards program associated w/ ExxonMobil.
Unable to add new form of payment manually or by scanning 1/5
Several members of my family are unable to manually add a form of payment or add it by scanning it. The sleepily is the spinner keeps spinning as if it is processing the input. Exxon needs to have its developers go back to the drawing board on this and fix the FOP entry. It will keep me from buying gas at Exxon. Until this is fixed, my review is the lowest I can give - 1 star as it is unusable and there is no workaround for the app.
Too Slow 3/5
Speed pass is no longer speedy. I use it for payment. But miss the stick.
Cardless transaction 4/5
By Shorty gurlie
I love the ability to pay for gas with a few taps on my phone. With all the worry over card skimmers, I can circumvent the card reader with ease. It’s given me a few hiccups since I started downloading it, but 90% of the time, works just fine.
Love this app! 5/5
Very convenient and you don’t have to worry about chip fraud
Best app ever! 5/5
By Chevy Luv Truck
The app is very user friendly! I love how I can link my debit or credit card to my app and not have to pull out my card to pay for the gas! All the rewards are immediately available in your linked account on the app! All I have to do is open up my Exxon Mobile speed pass plus app and hit select my location, click which pump I’m using, enter in my pin and press the fuel grade even asks if you want to use a car wash! So easy! The gas is pumped extremely fast! I can view my receipts on my phone! Can’t say enough how much I love this app!
Only able to use for 2 months 1/5
By S. W. Andrews
Loved the ability to authorize the pump without swiping a credit card and earning rewards until my connected card (Amex) started receiving preauthorizations on days that I didn’t attempt to get gas. They put Exxon Mobil on hold (unless card was physically swiped) and Exxon Mobil customer support was unable to explain what happened on their end. Save yourself the trouble
Easy to use 5/5
Initially concerned with Speed Pass no longer available but this app is just as good. Easy to use. Convenient to use Apple Pay.
Loving the App 5/5
It is so nice in the winter to sit in the car and authorize the pump before getting out in the cold. I’ve used the app at many stations and been absolutely loving how it works!!
Does not work 1/5
I tried to use this app on two different occasions at a Mobil station. First attempt, I selected the pump number and had the receipt save and authorized the pump but my card got rejected so I just use my physical card. Second time, same thing but with a different card on my Mobil device. The second time, My bank had to call me because they had noticed some suspicious activity. This app will be deleted.
Not Working!! 1/5
The last 5 times I’ve tried to use it, the app will say I’m not logged in but when leave the gas station it will log me in then!!!
The app is useless - I'd give it zero stars if I could. It has been months since I've used the app/gotten gas at Exxon Mobile because every time the same thing happens - an error occurs with the pump but my credit card magically still gets charged so I'm able to pump gas but get zero points. Looks like STILL nothing has changed. I'm done trying to use the app/getting gas at any Exxon Mobiles. Do yourself a favor and use one of the competitors apps - easier and always works!
Not receiving rewards 1/5
It is not giving me rewards....it won’t connect my rewards card
Excellent service, I appreciate automation.
False advertising 1/5
They are showing 2:499 for regular but I got charged 2.639 and it says same price for cash and credit.
Will Not Take Payments 1/5
I have tried multiple times to get this app to authorize my payment. No matter what method I use it will not work.
Love this! 5/5
This is so cool! Love the ease of the app!
Works half the time. 2/5
By Trent Dilfer
This app is great when it works. I authorize a pump and select my fuel grade then nothing happens. Having pumped no fuel I then have to hang the fuel nozzle back up and swipe a credit card.
NEVER WORKS 1/5
This would be a great app if it EVER worked. I have called in on 6 separate occasions to try and unlock my account. The customer service is TERRIBLE! My account became locked the third time attempted to use the app. I called in and it took over a week to supposedly get a resolution (which didn’t work). I was finally told to delete the app and my account. I did that and now it won’t allow me to add my payment methods. I keep receiving a message that you can only add three payment methods every 30 days. I called in again and the employees keep telling me my account is good, yet I receive the same error message. This would be a 5 star app if it ever worked.
App stopped working July 2018 1/5
By Ms Dizz
It was good when it worked. The developers are not supporting the app anymore. Just look how old the review complaints are. Frustrating not to be able to enjoy the automation of this app.
Not enough savings 1/5
You only save one dollar every few weeks not worth it
Worked great until... 1/5
We were asked to have entire family use app by Speedpass since wands are being discontinued. Since other family members have downloaded app, we get an error message to call customer service. Did this once and had a frustrating conversation and just hung up.
Had high hopes 1/5
I’m having troubles with the app crashing when I try to update debit card details, which I wouldn’t have to do if my payment could be processed. Every time I have tried to use the app to authorize payment, it will not authorize.
Prompts to rate during pump auth flow 1/5
At least wait til I’ve pumped gas
Best Service 5/5
By Dominicana love
Perfect for on the go and every daily use don’t have to worry about any cards left at home. Just pull up pay and scan so much more easier my spouse loves it as well.
Handy App 5/5
Very easy to use, and very convenient. No need for extra time to swing or slide in any credit cards.
Yearning for convenience of keychain fob 1/5
It is incredibly annoying to have to pull out your phone, turn on app, select location, select pump number, get out of car to pump gas, get back in car, and complete purchase—and the entire time your phone is tied up.
App not letting me log in 2/5
Great app when it was working but now all of a sudden I can’t log in and it keeps telling me network error or something. I even tried on WiFi.
App not available 2/5
I have ran into app being down a few times when I really needed it!
This app never works !! 1/5
I’ve had the app for 3 weeks and every single time I try to use it there’s a new problem.
The first week it would crash when I would input my debit card info.
The second week the same issue.
Now this week the app says “we’re working on it pleas use your card at the pump”.
Get it together Exxon and Mobil!! Why have an app that doesn’t work ?
Resets pump before you can pump the gas 2/5
Resets the pump before you pump the gas.
So inconvenient! I used to drive up, swipe my fob and my the pump and fill my tank. Now I have to load an app, wait for it, tap a couple of buttons, wait again, select a pump, wait again...forget it. I’ll just pull out my credit card and pay that way. Total waste of my time!
Crashes all the time. Not reliable.
Dosnt work and there’s no support 1/5
Entered all my info correctly- tried it at two different gas stations -not only did it not work but I was prompted to call customer care -which I did -then I got a voice mail that customer care is only M-F !?! Guess drivers don’t get gas on weekends???
Missing Feature 2/5
Need to to pick an amount
Great idea, bad software 1/5
I wanted to use the app to pay for all of my business trips requiring rental car fuel. They advertise that you can even have the receipt emailed. However, this option never works no matter which card I use. Waste of time!
Convenient... When it works. 2/5
This is a very convenient app when it works. Quite a few times I’ve pulled up to a fuel pump, opened the app to pay, and just get a spinning “loading” circle with full LTE coverage. Closing the app, updating the app, and/or restarting my phone doesn’t have any effect and I end up having to swipe my card. First world problems, I know, but an app should work more than 60% of the time.
Speedpass tag 1/5
Why would you remove a feature that didn’t relay on cell service for it to work.
IMO this is the worst idea bring back speedpass tags!
Love it! 5/5
By Ceci R
It’s so convenient. Thank you!
The app isn’t opening, and of course, happens when you leave your wallet at home. Please fix this!
Go back to key tags!! 1/5
This app is cumbersome and is not working when I am out of gas and never carry my card or some giant wallet. I will be canceling my credit card with Exxon and using a competitor.
Me gusta es lo mejor thanks
Don’t waste your time 1/5
App barely works. Keeps saying something is wrong with the payment method. Took the EXACT SAME card into the station and paid with no problem. Even tried using my Apple Pay and it says the same thing about the payment. Apple has a totally different card. You add the app for convenience of not having to go inside. If I have to go inside there’s no reason for the app. Complete inconvenience
By Lil Liza Jane
Doesn’t work with facial ID on my iPhone XR