What a miserable experience. 1/5
Old world: take out my fob, wave it at pump, fill tank. 3 seconds.
New world: take out my phone, find the app, start the app, let it load, find location, figure out which pump I’m at, spin the number to select, start pump, wait for it to sync, fill tank. 30-60 seconds-as long as there’s a good connection. And half the time it crashes so I just use my card.
This is not progress. It’s an app for the sake of having an app.
Waiting for Sign In With Apple ID 3/5
App is fantastic to pay with Apple Pay. Now with the Apple Card, you get 2% back!
Waiting for Sign in with Apple ID later this year to take full advantage of the app. Only thing that would make this better is a NFC sensor to be placed on the pumps and ta da. I get why they won’t do this as they want you in their app.
Thus instead of 5 stars. Minus 1 for missing feature not yet released and minus 1 for not having a pass in the Wallet App.
DONT USE THIS APP! STOLE MY MONEY! 1/5
I signed up for the speedpass app and tried to pay for gas. It charged me $33 and $76 respectively. $100 charged but didn’t let me pump any gas. The store told me they could do nothing and to wait a few days. I had $90 in my account so I couldn’t even drive home as I had no gas. Do not use the app, just use your card. Terrible customer service too. They told me to call my bank when it was their error.
App doesn’t recognize log in info 1/5
The app for well over a month now will not let me log in. I have logged into the website version using the same credentials with zero issue, but the app continues to give an error it doesn’t recognize the email address.
Network Error 1/5
I cannot use the app anymore. I have a VPN client on my iPhone (latest v12.4) but I cannot connect on cellular network or on Wi-Fi.
Couldn’t Pay For Gas 1/5
My account was placed on hold all of sudden and when I called customer service, I was told that it would take 5-7 business day to reactivate the account. I wasn’t told why it was deactivated. I was told I had to just wait 5-7 business days. If this app was designed to be a convenient way to pay for gas, not being able to use it is not convenient at all.
Complete surprised 5/5
By Charly Millz
When I first used it, I was highly scriptural and didn’t know what to expect. Then I pulled up to the pump and opened my app to get ready to use it. The first question it asked me was an I about to get gas, I chose yes, then it asked me which pump. Then shortly after it asked me to start pumping gas.... and then I was finished!!!! That had to be the fastest I’ve ever pumped gas! I highly recommend this app.
Not only convenient but safe. No more worries of card being “hacked” at pump. Also don’t need to be out of car with cars in hand. Outstanding product
App Crashes 2/5
They’re always “working on the app” so it’s almost never available for me to use. It’s useless space on my phone if it’s not gonna work. Skip the waste of data and just find a gas station that takes NFC payments
Great app 4/5
By Aby Cruz
I just started using this app and I’ve had a couple transactions using my Alt ID but for some reason it doesn’t email my receipts nor doesn’t appear in the “History” tab under ‘Receipts’. I checked the tabs that enable or disable receipts under “My Account” and they’re enabled. So I don’t know why I can’t get my receipts. Please help!
Doesn’t work 1/5
This app is terrible. I have tried using with my ExxonMobil cc which I thought would be convenient, but no, it won’t authorize a purchase since last November (2018)
Declined My Transactions 1/5
I went to 2 Mobil Exxon’s and it declined both. I then went to Shell and the transaction was approved. If I can’t trust the app then I will use Shell, BP, Texaco and the gas station formally known as Diamond Shamerock. Please assist and provide me with at least one GC for $45. The preferable option would be to provide 2 GCs. I have for my employees at Expedia/Vrbo/Homeay using it but they’ve had the same issues. If I am going to keep them using this app you need improvements. Such as it authorized the wrong pump and I paid for someone else’s gas even though I selected the right one. Pls assist.
Halfway there 3/5
I was a loyal user of the original speedpass fob. I LOVED that i didn’t have to carry my wallet everywhere, and I didn’t have to grab my card to run inside and buy a soda, I could use my fob. But with speedpass plus we have gone backwards. I now have to use my physical card inside your store. Apple wallet won’t store an Exxon Mobile card in it, so I’m stuck. Please add a “pay in store” option!
‼️Glitchy App & Bad Customer Service ‼️ 1/5
I am new to this app and was only able to use it three times before the app placed a hold on my account and it prompted me to call Speedpass Customer Service. They alerted me that numerous accounts have been affected where the Speedpass app automatically places a hold on the account due to security reasons. They forwarded an “urgent request” to another department to lift the hold, and was told it would take 3/5 business days. Fine. I check back after 5 business days to see if I can finally use my app. No such luck. I called back today to see what was going on, and they said that another hold was placed on the account. When I asked why, I was told that their system does not show them the reason why and that all they can do is submit an additional “urgent request” to the other dept. to lift the hold on my account. This apparently didn’t fix the problem the first time, and no one can tell me why this keeps happening. The issue is not with my credit card company. No one else uses my account. I was cold transferred twice by these reps and the best explanation I got after a 40 minute call was that it may be due to the location. Apparently, the app does not like me going to another location nearby my house?! Otherwise it will block my account? God forbid I go to another Exxon a few minutes down the road from where I live. That makes no sense at all. I checked my history and told the rep that the first time used the app that I was actually 15 minutes down the road, next city over, and had no issues. Speedpass Customer Service tried to explain that it was because I was a new user and the app only lets you use it at any location the first time you use it, but after that you have to go to the nearest location to your home where your billing address is?! What?? I can’t understand why I can’t go back to the location I had used it at before? That is so absurd. Obviously nobody there really knows anything and all they can do is to continue to submit “urgent 3/5 business day requests” to another department to lift holds on these accounts without actually fixing the problem. You know what? Screw this app!
Rewards are poor 1/5
First it requires multiple steps to create a rewards account cause that’s separate fro the app. Then you can never reach a human when there a problem. Finally the rewards account fires not talk to the app account. That’s a whole manual process.
Worst registration process ever 1/5
By Gunnersaurus Prime
Registered online, but can’t get it to login. I’ve already wasted 30 minutes trying to figure this out. Disappointing.
Horrible customer service and app 1/5
It worked fine for me 2 times. I went one hour away from home and it put a hold on my account. I have called customer service 3 or 4 times every time saying they will fix it and tried again today and it’s still on hold. I spend 700+ a month on gas just for personal reasons and I can guarantee Exxon will never see another penny of it. Very disappointed!
Doesn’t work with any payment method I try 1/5
Visa card won’t work on it, MasterCard won’t work on it. Customer Service was closed at the time I was prompted to call in. Completely useless. Based on other reviews it looks like this app used to work until an update broke it.
App is good, Apple Watch support needs work. 3/5
The iPhone App is great and really helps increase security at the pump (no card skimming). I was excited to see Apple Watch support as well but only receive an “Unexpected error” message. This happened on both my Series 2 and Series 4 watches so it doesn’t seem to be related to the watch hardware model. When I sent a message to their support regarding this, they told me how to install the Watch app and sign in on the phone (both of which were already done, obviously). Not sure they care about getting this working.
Hey 67 at old halls ferry road location 1/5
Why every time I purchase at the pump I have to go inside to get a receipt. This is stupid. Stop being lazy and put paper in machine but this is the quality of service we get in this part of town. This is the worst service next to the one on handly rd in Hazelwood. This is bull
Bring back the key tags 1/5
Cant even login. Sent email and tweeted at. No response. Billion dollar corp cant get a simple app right. Time to get gas at BP now.
More than one state 1/5
By palliative 66
Can’t be used on the same day In different states. Makes no sense... ridiculous
Poor service and response 1/5
I have used speed pass without issue for several years. 2 weeks ago, I had an issue where they thought there was fraud on my account. There was not. After I called them, I was told that the hold on my account would be lifted. It was not. Every time I called, I was told that the representative had to "email" tech support and await a response. That is the craziest thing I ever heard. In short, I have called at least 7 times and emailed another 4-5 times with no resolution of the problem. Absolutely, unbelievable that one of the wealthiest companies in the world has such horrible technical support and absolutely useless customer support that cannot resolve typical problems encountered by consumers.
Used to awesome, now totally useless. 1/5
By S Blythe
I used to love this app. It made paying for gas easy, and I’d earn useful reward points through the app.
However, I recently tried to add a new payment card to the app (Visa card, so nothing fancy.) Got the card added to the account without error, but when I tried to use the app to pay with the new card at a Mobil gas station ... the app refused to do so, insisting that I call customer service. Since I did not have time to waste on the phone at that point, I instead just manually inserted the new card (noting that it worked!) at the pump and got on with my morning.
Called customer service later about the issue and was told that the card couldn’t be used at Mobil (despite me pointing out that it had already been used at a Mobil that very morning, just not through the app.) But OK, I’ll just use the other card I had been previously using in the app instead ... not the end of the world.
Alas, the other card (which previously worked) now no longer works in the app either!! In fact, I can’t even successfully add any cards at this point. This basically means the app can no longer be used to make purchases, so is essentially useless.
I guess enjoy the app while you can, but expect the whole thing to just stop working for you somewhere down the road ... hopefully you’ll have a physical payment card with you at that point in time!
I’ve tried getting this app to work for four months including five or six calls to customer service. Today was my final call when the agent laughed at me asking me what I wanted him to do... I though fix it? Have it work? Tell me the status of my ticket? Not be rude to a *customer*? Simple courtesy and service. Not too hard!
How to use it inside the store
It only shows the pump number
There is no option for paying at register inside the store
Makes gas trips so much easier! 5/5
By Jacque Aguilar
I love the idea of paying through the app! It’s more secure and faster. I also love earning points for every purchase I make in Mobil whether it’s on fuel or something in store!
Need to have it 5/5
If you don’t have this application, you are missing out big time 🤩
Awesome! No worries about card scammers now 5/5
App works great as long as the store has the updated system. I have worried about card readers/scammers getting my information and once a colleague of mine showed me how to set it up this is all I use now! Easy to track receipts as well...
Love the app 4/5
I love not having to dig my wallet out when I get to the gas station. I love that this saves my receipts and I can save paper by not having them print. The one thing I would love to see is the ability to set the price of how much you want to spend before you start pumping. That way I could for example clean my windshield while the pump is going and not have to worry about spending more then I want.
Mobil App 5/5
The Mobil app is extremely easy to use. Unlike other mobile apps which make extremely hard to even apply to use. Highly recommend.
Can only pay for gas, not for inside the store! 2/5
Not sure why they took away the ability to pay for inside the convenience store of Exxon Mobil stations as apparently you can only pay for the gas portion. I get this makes it easier to have the app on your phone to pay at the pump, but not being able to pay inside for incidentals/snacks kinds of defeats the purpose of the app being convenient. QUESTION FOR THE DEVELOPERS: any word if Exxon Mobil will enhance the app to include the ability to pay for things OTHER than gas??? If so, when?
Does not works with cellular data 1/5
I can make it work only on wi fi , even though I allowed cellular data to be used for this app
Waste of time
Doesn’t work in rural locations 2/5
When it works it’s great, but it often doesn’t work in rural locations.
Useless application 1/5
I used it 8 times on a roll,
The app stopped working all of the sudden.
I called the customer support, the lady was rude, said reinstall the application, I did it and I am still getting the message saying that I have trouble with the account.
What kind of trouble I should have?
The payment card is in good status.
They have everything they need.
Why the app is not working?, Nobody knows.
It’s just useless and waste of time for me.
Adding reward pass to Apple Wallet 4/5
Can you guys implement the reward pass to Apple Wallet, so we can add it to Apple Wallet.
Overall great app
I love it.
Convenient App! 5/5
Mobil Exxon App Is Great and Very Convenient! Definitely Recommend The App! Especially If You Have The Mobil Exxon Credit Card! It’s Only Inconveniences or Down Side About The Speedpass App I Would Say Is That You Can’t Make In Store Purchases For Drinks, Snacks, Etc....
Could Be Easier To Use 4/5
By Tenacious Liberty
This app is easy to use, but it could be easier to use if Face ID worked on the app. I have Face ID turned on on the app itself and in settings. But I need to use my passcode for it to work. Other than that I like the app very much. Your receipt prints out faster using the app. Also you receive an email showing the place, address,time of day, pump, cost per gallon and total price of your purchase.
Great Product! 5/5
Super easy to use and convenient!
Fabulous when it works 3/5
By Melvin Bonfig
A great system - if only it would work every time! Very frustrating & no one in the local station has been trained how the app works or how to reset the pumps.
Good App. 4/5
It’s nice and convenient but if you pay with a debit card at the pump you save $.10 and when you use the app and Apple Pay (with the same debit card) you only save $.05 I know it’s only several pennies but at $4 a gallon it adds up pretty quickly. Still 4 stars for convenience and ease of use.
Very easy to use
The app will not link to my account 1/5
Tried to log in and the app will not accept my password. If it is me, the app is not user friendly. If it is not me, the app has a major flaw.
Very Useful! 4/5
I first tried this because I didn’t want to swipe my card at the pump anymore. Exxon has done a great job with this app - efficient to use and simple billing!
I’ve filled up at various stations around the country (10 times),but the last two attempts have failed. (I travel for work)
Manually inputing my rewards number and sliding my credit card at the pump still gives you credit. Not sure why as it’s not a bank or Apple issue. Exxon told me to reinstall app so hopefully that fixes the issue.
It saved my time 5/5
By Roopesh Chinnakampalli
I was on hurry of dropping my wife to neighborhood and I realized that my car is low on fuel and I saw Exxon station. When I reached and realized that I’ve forgotten my wallet at home. Then, I realized this app which I deleted long back and reinstalled it and I was able to pay the bill via Apple Pay.
It allowed me to pay the bill without logging in and also the enabling location helped me quickly recognizing the pump that I’m fueling and it got auto selected and payment process was breeze.
I highly recommend this app. Clean UI interface which just works.
Thanks Exxon. Good Job!
MPG Calculator Needed 4/5
Takes a little longer than the old Speed Pass, but as long as you’re in the program, it would be nice to have an MPG calculator button.
By Joe Babes
Don’t waste your time with this one. It’s slow and eventually doesn’t work. After getting the "cant authorize pump, move to other pump" I tried again. Then it said "pump in use". My good old plastic credit card worked INSTANTLY, so I'm dumping this app.
PLEASE FIX YOUR APP 1/5
The app literally does not work anymore and error keeps happening whenever something is updated. Like a card or something. SMH
So far, so good 👌 5/5
By Browncoat Ka-Tet
Very new at this. But, so far, the integration between the new Exxon Rewards card and the speedpass app are insanely smooth. So far so good👌🎊👍