Facebook ads manager. 1/5
By Hair guru1956
This app won’t even load anymore. Not since the update. Anything you click on takes you to a blank screen.
Not good 1/5
By Blubber boob
Can't see the most basic stats
I just wait until I'm at my computer and check back every month or two to see if they've improved the app
Not yet though :-(
Contacting Facebook Staff 5/5
I read the other review and I have to agree with not being able to talk to alive person when you have a problem.With all the money that Facebook makes, certainly they should be able to afford a Live Staff to handle some of the problems, especially since Facebook is the ones always making so many changes.
Useless updates. 1/5
“Update regularly so we can make it better for you”. Clearly you’re failing at this based on your reviews of what people actually want.
App is glitching 1/5
Screen turns white when I try to edit the ad and freezes
I couldnt agree more with the Bad reviews! 1/5
Facebook ads are STEALING MONEY from ppl...they prey on our confusion and seem to have set it up that way! Im new to ecommerce and as soon as i saw what a chaotic MESS facebook ads were, i bailed after 6 days... by making my ads inactive as it was the ONLY WAY I could see to make it stop charging me.....im a disabled single mom who facebook has taken hundreds of dollars from even AFTER I cancelled and i even called to try and get support.... (btw there IS no support!)
Are these disgusting ppl not RICH ENOUGH that they have to TAKE FROM THE IMPOVERISHED???
I have just filed my 4th paypal request for a refund and 4th forth report to facebook..They very quickly responded to the first two with ‘TOO BAD, LADY, We’re keeping your money ...and youre S.O.L.!
If they continue to ROB me, and refuse to refund the money they took, My next report will be filed with the federal government. And so should YOU! Don’t allow this travesty to continue... Take action!
Most recent Letter to Facebook;
I cancelled facebook ads in EARLY JULY yet they continue to charge me-which is horrifying considering the fact that i am a disabled person whose youngest child just got in a bad motorcycle crash and we are in diar straits!!
Now, when i started my online store in a desperate attempt to earn an income, i truly was confused by the whole fb ads thing! Theres no support and i wrote to them early on to STOP CHARGING ME for ads when i repeatedly attempted to stop they and they all claimed to be inactive, yet as recent as TODAY I GET CHARGED AGAIN? Dear GOD!!
Facebook ads have done nothing for me during the 1 week in june that i Actually USED them.. the entire thing seems DELIBERATELY CONFUSING and i feel robbed because I actually turned it all off once i saw the mess it created and the fact that there are THREE FACEBOOK AD ACCOUNTS under my one profile and there should only be ONE fb ad account!
Its a disaster! Ive tried but gotten zero support from facebook on this yet theyve taken HUNDREDS OF DOLLARS from me- a disabled single MOM!
This is the 4th time i am writing about this! What i need is for facebook to refund me ALL THE AD CHARGES after JULY 5TH 2018. AND please please someone help point me in the right direction to sort out this mess!!
App crashs 1/5
Every time I open up the the ad my screen goes why and app crash on my updated iPhone X
By DJ Lyft
So every time I open the app it’s like I opened it for the first time. Consistently says that I’m not the authorized user on my own account. And then when I try to go on and edit stuff it says that I am consistently off-line even though I am not.
Horrible absolutely horrible
Worse app ever 1/5
I don’t think I have ever given a rating under a 3 but I have never tried, let me stress TRIED, to use such a poorly designed and malfunctional app. This app is a tremendous waste of time however I am stuck since our business FB page is on it, we cannot go back to page manager and we can’t post remotely without this app.
This app is ok for checking progress of an ad but not really useful for creating or editing and ad.
Also, it’s SUPER annoying with its notifications. I turned the Daily Summary notifications off but they still pop up everyday. Ended up having to turn all notifications off because the app was ignoring its own settings 🙄 That sort of negates most of the point of having this app because it’s not like it can do much else.
The second to last update made the app unusable. I am using iPhone X running iOS 11.4.1. The app appears to load like normal and then goes to a completely white screen.
It was great when it worked but it quickly stopped. It immediately goes to a white screen when I try and open the app.
White Screen Of Death 1/5
Getting the same WSOD others have reported, when clicking to view any campaigns. Renders the app completely unusable. Deleting and reinstalling app does nothing to help.
Boost post doesn’t work 1/5
The Boost post no longer works. You can not get to any posts in the app to boost them.
Can't see performance or spend or anything! This is 100% useless.
I wish I could give this app 0 stars 1/5
This app is a death sentence to a small business. Like I need 1 more Facebook app to suffer through! It’s essentially unusable and hard to navigate, and I truly don’t understand why it couldn’t be left alone on the page manager app. It’s harder to create an ad or boost a post, and even harder to cancel an ad once it’s run its course. Honestly it just seems like a way to trick people into spending more money. PLEASE PLEASE PLEASE put the ad and boost option back on the page manager app.
Updated to support iPad Pro 1/5
Company like Facebook book should be have batter ads app like this, it need completely changed.
Your new update doesn’t work 2/5
By fb ads in portland
Just got the new update and it just crashes when trying to look at an ad set. Nice work Facebook App Developers, you found a way for this app to be even more frustrating
Endless crashing 1/5
This was working great for keeping an eye on my campaigns until a few weeks ago when it started crashing whenever I clicked on anything. Please fix it, I need this for business. (IPhone X)
Constant Crashes 1/5
I love the features of the app, but every time I try to create an ad it crashes.
App is broken! 1/5
For the love of everything that’s good, please fix this awful app. It’s unusable. Keeps telling me I’m using an older version of the app and when I press it he button to download the latest it keeps referring me to this crap.
Ads Manager is Awful! 1/5
I am a Realtor. Most of my promotions are constantly disapproved for having too much text in images. I constantly have to appeal and ultimately approved but it is too late for a time sensitive promotion.
It also does not allow it to be re-linked to my personal FB page and attempts to communicate with FB is impossible.
Campaigns editing 3/5
Why I can’t edit a campaign text? If it is not readable then why you display the option.
Also you need to add the slideshow option in page promoting campaigns creation
SO DIFFICULT. 2/5
It’s SO confusing to have so many different apps. I also HATE that “because your photo has text it may not be seen” EXCUSE ME if I PAY you to promote my ad you better promote it NO MATTER WHAT it looks like. I own a business and I need my menus promoted. TO BAD I can’t on Facebook because it has “too much text” ITS A MENU DUH.
The Facebooks Ads platform is a SCAM 1/5
I help manage a Facebook page for a band I’m in and recently we discovered that our account had been charged over $120 (even though our spending limit was set at $0.00). At that point, we tried to remove our card information from the account, only to be prompted to download this USELESS app. After downloading, we found out that there is NO OPTION TO REMOVE YOUR CARD INFORMATION, OR YOUR PAYPAL ACCOUNT! Whatever you do, stay FAR away from the Facebook ads platform. This experience has made me seriously consider deleting Facebook altogether
No sirve para eliminar las promociones terminadas
Has this app ever worked??? 1/5
Just updated and now nothing will load. When it did load I constantly got the wrong campaigns to load under the wrong account. This app is not intended for anyone managing multiple ad accounts.
Why Isn’t Everything In One Place? 2/5
If this is for advertising on this platform I should be able to add user roles for advertising purposes which I coincidentally cannot find anywhere.
Also why does this thing not flip to landscape mode. If I’m working on ads and creating/reviewing content I’m not doing it with the iPad standing straight up.
Ok for quick glances 3/5
Nice to look at day to day while away from a desktop computer, but needs more functionality. I would love to be able to select a date range and see my ad spend across the selected dates, not just have the 1 day, 7 day, and lifetime options. Also, it would be nice if the CPA by ad set reflected the selected date range, instead of displaying a lifetime average.
Prostitution is ok to Facebook. 1/5
By lego my logo
You can’t advertise animals but hookers have pages giving out their contact information....Facebook is so out of touch with reality. Who do we call when we have a problem also? No customer service at all!
Impressively useless 1/5
By Joe has wings
Aside from making sure you get useless notifications like literally every Facebook app, this app is surprisingly useless. Expect nothing. You can see spend, and not even on the timeline you want.
By Markie Schroeder
The Facebook Ads Manager platform is the best evidence I’ve found that we’re all already dead and living in Purgatory. I work for a small social media marketing firm, and can say with confidence that everything about Ads Manager is designed in the most awful way imaginable. It uses automation that can’t tell the difference between text and a wide variety of other things in images (e.g. it always thinks that fireworks are text), and if it thinks that there’s too much text in your image, your ad is automatically disapproved. This automation also managed to interpret a post about a restaurant and shopping center as being about weapons & ammunition. You can appeal a disapproved ad, if you can figure out how to find the right account and ad ID numbers to enter into the form (the detailed instructions they provide on how to find these don’t work), and if you spend $1,500 per month, you can get access to an account rep that returns your messages about 50% of the time. The only reason Facebook gets away with this is because they have no viable competition - what are you going to do, go try to advertise on Google Plus? A shameful, horrible product that only serves to show why monopolies need to be broken up.
You start looking for your computer when you start using the app
Terrible app 1/5
This app only own icon of facebook with useless function!!!
Great store! 5/5
By Winston Boydston
Easy to deal with, great selection, with great people to help you out. I actually had fun buying a car this time.
Falls short 2/5
By Oy Vey You Guys
I thought, “At last, I can manage ads from my phone. Then I tried to change the budget on one of my campaigns and discovered that that functionality is not supported in the app. You guys can and should do better.
App won’t sign in 1/5
By Rolling Stoness
Doesn’t even open, tried to sign in and fails, used to work!
Needs full functionality 1/5
By Plan 9 from NYC
Certain key settings can be edited only on a computer — not worth installing until this is fixed.
Can’t view current ads 1/5
All I could do is create new stuff - it did not pull in any current ads. Waste of time
Disapproval for no reason. 1/5
By Marlon - Golden Medina
Have broken my head searching for what I did wrong in the policies, but I’ve come to the conclusion that they just don’t care. Ads “support” either takes days or NEVER REPLIES. What a shame.
This ver so lag so slow 1/5
This ver so lag so slow
This app crashes instantly and constantly. It's hard to write a review for an app that won't even open.
Facebook Business add manager wow! Horrible 1/5
Stay away if you don’t want to headache and problems, no support no phone call stupid robot reply’s read help that’s all what you get ohh forgot mentions that all this mess not free you paying for that
Crash n burn 1/5
It just crashed a lot to the point where I never actually got it to function at all for me.
Just awful 1/5
Between trying to manage Facebook and Instagram ads, one needs a degree in Astral-Physics to make sense of this app. The desktop version is worse. Zuckerberg should hire people that understand “simplicity.”
Horrible user interface 1/5
By Brand manager 34
So frustrating to use, no support.
Confusing as hell 1/5
This may be one of the worst applications in the FB ecosystem. The application is confusing, the instructions aren’t clear, the insights don’t tell me anything I don’t already know and don’t really give me information, just data. The graphs are generic and don’t show any substantial information and the UI is super confusing. You never know what you’re really doing. Every campaign objective is similar to each other, at least from the explanations and the whole thing is messy and feels like a bad joke.
Useless App 1/5
It’s shocking how Facebook is not able to develop a good app to manage ads from the phone. To see Campaigns data updated you need to edit the campaign for example, that’s crazy. You should look into AdWords app, that’s some serious ads manager.
Always reinstalling 1/5
By Connor LaCombe
For whatever reason, I end up having to delete and reinstall this app because trying to access certain views will cause it to crash. Once you try opening it again, it tries going to the same view that caused it to crash.
So bad. Not even worth the download time. 1/5
You really messed it up with this update, Facebook... Click on ANYTHING and it takes 15 seconds of waiting until it loads the next page.. if it even does in the first place..