Confusing as hell 1/5
This may be one of the worst applications in the FB ecosystem. The application is confusing, the instructions aren’t clear, the insights don’t tell me anything I don’t already know and don’t really give me information, just data. The graphs are generic and don’t show any substantial information and the UI is super confusing. You never know what you’re really doing. Every campaign objective is similar to each other, at least from the explanations and the whole thing is messy and feels like a bad joke.
Useless App 1/5
It’s shocking how Facebook is not able to develop a good app to manage ads from the phone. To see Campaigns data updated you need to edit the campaign for example, that’s crazy. You should look into AdWords app, that’s some serious ads manager.
Always reinstalling 1/5
By Connor LaCombe
For whatever reason, I end up having to delete and reinstall this app because trying to access certain views will cause it to crash. Once you try opening it again, it tries going to the same view that caused it to crash.
So bad. Not even worth the download time. 1/5
You really messed it up with this update, Facebook... Click on ANYTHING and it takes 15 seconds of waiting until it loads the next page.. if it even does in the first place..
Don’t trust! 1/5
This is the worst experience I never had! Trying to start my business on line publish with this app and the purchased almost 200$ when I was prented to spend not more than 35$!!!!!! I had not help support to complain and when I tried to stop it was so difficult to getting off! Don’t trust it ! And I didn’t have any results after that! So mad and so disappointed
Just got super buggy 1/5
I use this app everyday for my business, fantastic for launching campaigns and monitoring success. The latest Version has an unreal amount of bugs, not sure what happened.
See FB ad live. 1/5
I really need to be able to click on my ad to be sure the links work properly and will take my future customer to the correct intended location. There must be an easy way for the FB client that is paying for the ad to see it live right there in the preview section.
The masses 5/5
These ignorant comments made by the masses but the 1%know that these apps are learning just like us and it takes time just like a baby but the 99% won’t see the vision and will keep waning there way to failure thanks
Never had it, Never will 1/5
But somehow my account seems to be running ads—with me being located in a state I’ve not seen for 6-7 years. Support is not responsive—does it even exist? Fraud checking is piss poor, pages are old as hell and the recommendations are truly boring. Privacy violations are countless and again, there’s no support. Closed my first account for 5+ years. And I didn’t miss it. My current account is not a year old and quite frankly, Facebook is probably the most boring social media app there is. Do better, or not. I’m on to something else.
By chazey chaz chaz
Have had it for about 10 minutes and has already crashed twice in the middle of creating an ad, didn’t save details already added. Ridiculous for a company as big as Facebook.
Crashes whenever I try to launch it. Pointless app
Need to be able to adjust audience! 1/5
Would be nice if you would adjust your targeting
Why no customer service? 1/5
We know you make money, so why are you not paying for adequate customer service support? There are so many issues that are not being acknowledged because there is no contact. PLEASE get some customer service reps. This is ridiculous.
Crashing all the time 2/5
By Podcast Junkie in LA
Anyone else having this issue? I get splash screen then it flickers and closes. Haven’t been able to ise for past 3 days.
Doesn't show up-to-date notification, it's messed up 1/5
By Mr Moe 87
Can't be productive 2/5
Only useful to see how much my ad spend and conversions are going. Useless past that.
Worst App 1/5
How good can an app possibly be if it can’t get the code to match the one they text you? And there is no other way to get in. WASTE OF TIME!
Needs an account search function 2/5
As someone who leads a team who manages 100+ accounts, I need to be able to search for the account I need instead of scrolling through all 100 of them
I can’t believe this is a Facebook app. It’s awful. 1/5
By Kenzie's Photography
90% of the edits I try to make don’t save and have no explanation. It’s a huge disappointment.
Doesn't load my ads 1/5
By Shush sodo
This can't be too difficult, folks. Get your act together.
Goodbye useful features 1/5
The latest / new version of the app had managed to remove all usefulness for someone trying to manage their ad campaigns from their phones, and what remains isn’t working properly. Will there be a separate app for coming for active campaign management and monitoring?
The worst customer support 1/5
Facebook seems completely disconnected from the people who actually pay this company by purchasing ads (unless you’re a VIP). Customer support is nonexistent. There is literally no contact information of any kind to use when you have a problem. It takes days to get a response through their help system and then they close your ticket before you can even confirm that they have fixed the problem. My account keeps getting locked for “unusual activity” with no explanation. My ads violate no policies and in fact get approved. If they spent one tenth of the effort on this that they do on tweaking the newsfeed for the millionth time, they would probably have a great service.
THIS APP IS GARBAGE 1/5
I can’t even load it anymore, When it worked, it never did what I wanted it too, and that’s ONLY IF it worked and wouldn’t crash constantly. This is garbage!
WORST BUSINESS PLATFORM EVER 1/5
Not only is the support for problem non existent & beyond generic but they don’t even try to personalize banning or solutions when they make a mistake & van the wrong person. Like they’ve banned me from paying for more ADs after I’ve already spent $200 I worked truly hard to get together as a single mother for my FB page that empowers women & is a support group that sometimes needs to use certain words like trauma or addiction simply to explain you can recover & spread hope. It needs to be case by case the trigger words. YET THERES PAGES ADVERTISING DEGRADING PHOTOS & CHILDREN IN NOTHING BUT UNDERWEAR CLAIMING ITS A KIDS LINGERIE LINE & THATS OKAY CAUSE ITS LABELED UNDER CLOTHING?! But I can’t provide a service helping women empower women & end bullying?!
And instead of providing a solution to this error on their part I’ve spent weeks messaging just to keep receiving the same generic message for weeks. So now I’ve lost all my advertising money to this group just for it to shut down my ability to advertise & waste all of the money I have trying to make a life for my child & help create a world of hope. DONT WASTE YOUR HARD EARNED MONEY OR WORK FIND A BETTER ADVERTISING PLATFORM FOR SURE. WORST EVER AND I NEVER REVIEW THINGS BUT I HAD TO PREVENT OTHERS FROM ENDURING WHAT IVE ENDURED.
Payment problems 1/5
They should have the option to set a specific credit card to each account managed
Really does stop me from boosting posts to different customers
What’s the point??? 1/5
I never EVER write reviews on anything, but felt it was absolutely necessary to do so for this so-called app. I’m wondering what is the point in having an ads manager that can’t manage ads? I have tried EIGHT times now to post an ad without success. Each and every time it lets me get a little bit closer to the end, but each and every time the app randomly kicks me out and closes and then I have to start over. These app is completely useless.
Could be better 3/5
Takes a minute to learn how to navigate. It’s good for reference so if anything important needs to be done, better get on the computer. Why isn’t it available for iPad?
Deceptive little POS 2/5
This app seems sleek and straightforward at first, but it’s obviously a beta test. Can’t edit ad text, for instance. Full of bugs, errors, time wasting nonsense. I deleted it and went back to the FB app ads manager.
Facebook, please also throw me a bone and review ad changes faster. I’m tearing my hair out heading toward Black Friday.
Loading, loading, loading 1/5
It doesn't do anything else. It just loads, loads, and loads.
Has Potential 3/5
I really wish it would stop glitching. It’s such help when it actually works. I can’t always make it to my computer so having this is helpful but it can take 10 minutes just to get to where I need to if I am patient for that long. Please fix the glitches and I will be head over heels!!
Current update is bad 1/5
Keeps crashing. On my iPhone and iPad. Incredibly frustrating. App is totally useless these days. It used to at least work, now it freezes or closes out completely.
Absolute Trash 1/5
This app is incredibly slow and hard to use. I don’t understand how a company as large and prominent as Facebook can produce such garbage software.
There is an issue with new version 4/5
New version is working better.
Almost never works 1/5
This app says there’s no connection or unable to connect 95% of the time.
Impossible to use 1/5
I am able to use the app 10-15 seconds at a time, before it crashes
Broken do not update 1/5
By Real Wiggle Yeah
Just updated. I have many fb accounts under my name, now I can no longer scroll past 18-19, it just stalls spinning forever. Other issues with load as well, they broke it, don’t update
This app was built in the broom closet and forgot about by Facebook 1/5
By fb ads in portland
This is not only the worst Facebook app that I’ve ever use, it is probably the worst app I’ve ever used entirely.
You can’t actually build new ads with this app and you can barely review the ads you have without the app shutting down or stalling out completely.
I usually have to wait until I can get home to my computer to make any changes or even check stats.
This app won’t even let you edit in existing ad or make any changes to it besides raising the budget or lower in the budget.
I wouldn’t waste your time with this app it’ll just frustrate you.
Always loading 2/5
So frustrating. I get a push telling me how much I spent yesterday but then every time I try to see results it just sits there loading performance by ad set. Different WiFi’s, LTE - doesn’t matter. It won’t show me the info. If - on attempt #6 it shows me that, I face the same issue trying to load the individual ad info.
This app would be great but it just keeps crashing! 2/5
This app needs major improvements since I try every day to utilize it..it’s not worth my time because it just keeps crashing!
Use to work now its useless 1/5
Used to use this app everyday. Now it doesn't do anything. Get it together Facebook. When I'm spending 6 figures per month on ads I expect to be able to monitor ad spend.
We deserve better 1/5
We’ve used this app for years to help manage our business accounts which spend $$$$ on social advertising every month. Our team needs access to constantly monitor and optimize, and certainly don’t want to be glued to our desks 24/7 to do so. The app as it is now has completely stopped functioning. We can’t even open to see the ad sets. We really do deserve a better mobile tool. Come on, Facebook. Do better.
Unreliable, crashes routinely 1/5
I downloaded this app b/c a marketing expert said it’s easier to manage my ads and business through this app. I don’t think they ever actually used it because the app crashes all the time or is slow. What a waste.
No longer works 1/5
I used to use ads manager on my phone to make quick adjustments. It wasn't very functional but could at least help a little in my ad management but now it's completely useless and doesn't load it all
By Benny the Bookie
I can’t believe how horrid this app and the entire Facebook/Instagram ads platform is. It’s confusing and they rob you for every penny in order for you to achieve any bit of success using social media for business. I get the business model, and on Facebook on the desktop, boosting posts works fine. Instagram however is tied up so bad in Facebook ads it gets so annoying to use. MAKE A SEPARATE IG ADS APP THATS BETTER THAN THIS!!!
App won’t open 1/5
This app is typically slow but now won’t even open. I’ve tried deleting and re-downloading app but to no avail. Hangs at opening and is unusable.
Crashes repeatedly 1/5
App is unstable since most recent Apple update.
Never works since 3 updates ago 1/5
App used to load account info. Now nothing and wastes your time trying to.
Shows 99 messages 4/5
Lately this app has been showing me that there are 99 messages when there are none. Don’t know why that just started happening in the last couple of updates?
Where to begin... 1/5
This app is predominantly useless. On multiple occasions I just put it away and waited until I could get to my computer. Lately I’ve been using it to check ad performance, but even that is abysmal, only giving the most shallow stats. And you can’t get help. Don’t bother trying. Glitches cause an ad to stop and you’re basically screwed. Build another one and hope it survives. FB ads use to be available for phone support to fix that stuff. Then it was email. Then it was messages through the help center. Now it’s nothing. I doubt they’ll even read this review. So tonight the update they pushed out went ahead and just killed the app altogether. Maybe they’re just driving the last nail into its coffin.
Still buggy 3/5
Can only see 15 ad accounts but I manage over 20. Please fix