Seems to be broken 2/5
Only top level analytics are available. Deep dive into ad sets and ad unit performance gives an error message. Would be nice to have this app work but for now we’re stuck with desktop.
Literally never works 1/5
You’d think FB would want their app to work, so they could more easily take our money. Just a bunch of blank screens. This app does nothing.
No me deja descargar los leads en las campañas de clientes potenciales
Terrible!!! Can’t reach anyone and nothing resolved!
Facebook is horrible 1/5
The ads do great if you target them right. The bad side is dealing with Facebook. Every so often they charge a lil’ more than they should. (They will fix it after a day or 2 of arduous efforts to contact almost non existing support). The tactics and trickery they use to scam you are amazing. Including the new update in which they invalidate small pages to be able to advertise specifically for likes. They always try to squish the small guy. Facebook hides organic content to thousands of followers and then gives you this scam machine to waste absurd amounts of money on a faulty service that constantly looks for a way to make you spend the most and once you reach people, they hide you again from them so you need to pay again. It’s truly abusive how this system treats creative people trying to branch out.
Doesn’t work for new phones 2/5
I used this app on the IPhone 6s fine but on the 12 mini the ui often it obscure by the notch and wren I try to few campaigns they just don’t load
Not optimized for iPhone X 3/5
While the information on the app is organized and very useful, the app simply isn’t optimized for iPhone X (and future gens) screen resolutions. The tabs are cut off at the top. Please fix!
This app destroyed my add account 1/5
By pho travel
Until I downloaded this app I always ordered advertising from Instagram app and it worked well. But since this app gives more opportunities for settings I decided to try it and after several times my add account stoped working. What happens now is when I set up the new advertising either on Instagram or in this app I receive a notification that my add was approved but nothing happens and add actually doesn’t run! And there is no way to fix it because it’s extremely complicated to even contact customer support to get any information about my case. So I just can’t use an advertising on my Instagram account anymore :((
Useless as an IPad app due to not having landscape mode. 1/5
I don’t know anyone that uses their iPad vertically. Especially when attached to a keyboard, iPads are used in landscape mode. Not updating the app to account for this makes the app useless for me.
iPhone 12 mini size problem 3/5
Some of the buttons are not reachable. Please fix since I will be using this phone for this apps function.
Ak response 1/5
By ak tone
It won’t even let me log in
Better platforms exist 1/5
FB’s ads are not worth the money or time to setup.
Getting worse, less user friendly 1/5
the updated version does not allow you to see how many posts being boosted. and difficult to read too. becoming less user friendly. Did you not test it enough before publing.
Wont Work 2/5
Wont let me create an ad, freezes on me all the time and needs to be fixed, this app has potential and the creators are slacking big time
Are you planning to fix message center? 2/5
Like really for more than a year i can not see any messages in that notification box. Its a huge huge huge bug. Do you guys planning to fix this in this century?
White Screen-Ad Manager stalled 1/5
Will not come up. All updates completed. Trying to use it on iPad.
Can not manage Facebook Ad 1/5
By Manoj a
I could not manage Facebook ad. I boost my page but it doesn’t show my advertisement in this app. It’s wasted
How can I downgrade back to the old version? This update is terrible.
Hate the new and improved 1/5
Ive had a page that I manage (for business) for almost 8 years. Recently changed it to the new business page and HATE it. I cannot make posts, updates, interact with customers as easy as I used to. Why does facebook constantly have to change things that are working great and ruin them. So friggen frustrated I want to just delete it. But I worked so hard for 8 years building MY page and followers to even consider that option. I want my old page back the way it used to be!!!!!!!
Edits not appearing in app. 2/5
Edits made to my audience or ad sets don’t appear in the app. I have an ad running where India was consuming most of my budget so I went on my computer and excluded India from the target list. The change would show up on the computer but not on the app. And on top of that, the ad kept going to India! The app also doesn’t let me scroll on my “edit countries” list.
Overall the app does not refresh edits timely at all.
Doesn’t work 1/5
By Random statement
Can’t log in
I have been restricted from running ads for my business page and I am unsure why. I really need to run ads and it’s not letting me. I believe it Is in association with another page I was an admin on that is now deleted and I have a business of my own that I am trying to advertise and I can’t. Please help who can I call or what can I do to reverse this!!
No Rotation 1/5
No rotation😡. Pls fix it and also make it split screen doable. TY.
This app doesn’t even deserve 2 star smh!! It’s gotten worse with time.. what a freakin waste .. 1/5
By Tasha Williams
This is a trash app and not even sure why they still have it.. most times I never even get my notifications, missed sales and all.. then it says you have notifications when you don’t smh.. throw the whole app away, period!!
New update is full of bugs 1/5
By Little Lindsey
This used to be a great app, but the past few weeks I’ve noticed so many bugs that it hardly works. The metrics (spend, reach, performance, etc.) of my past ads keeps clearing out, and any time I try to push a new ad through, I get an error message about “employees only”. I finally got a duplicate of an old ad to go through, but then it stopped delivering 2 days later and disappeared from my past ads, leaving me with no idea how much was spent and no receipt for my business taxes. Please update because the app is unusable at this point; as a small business owner entering the holiday season, this app is an essential resource to me. :(
No customer support
By leroy tge savage
This app is really that bad. I downloaded it and immediately started having problems. It is literally useless at this point.
Account disabled 1/5
They disabled my account for no reason after 10 years.
I think their automated system is broken
+ I can't appeal either, their hep systems say not right now.
Difficult billing 1/5
I ran an ad and entered a new credit card but it billed an old card for a business that’s closed instead. I’ve looked everywhere and can’t find a way to delete the old credit cards or change “primary”. That should be easy!
very bad update 1/5
By ahm co
The latest update is ridiculous and very bad
Data Breach! 1/5
I was prompted to download this app to run ads from my phone..sounded easy enough..made an ad, but it doesn't show up from Ads Manager on my computer which is weird..and the ad says it's active but isn't going anywhere..
THE WORST PART is that I got a notification saying all my passwords had been exposed because it didn't verify that I was myself and locked me out of my Ads Manager until I went through the verification process. It says I need to reset passwords for places I don't even have accounts with anymore! I'm very confused and frustrated!
Designed poorly 1/5
By Satisfied pool owner
An app supposedly set to interface with a FB business page should be synchronized. The app shows one thing and the business page another.
I had to track down why I was being billed for something I did not knowingly order. First, I was told when trying to place an ad for my novel that I could not place it because it included my author website address that was a “dating site.” Of course, it wasn’t a dating site. It’s my author page that supports the sales of my novels.
I responded to the “refusal to run notification” that the web address was simply my author website. Somewhere in that response, I supposedly signed myself up for an ad campaign of $1.25 per ad click, and set it at LIFETIME. Not only was this news to me, but it did not show up as ordered on my FB business page. When charged, I had no idea what was happening, and the buttons in the email given to click to manage the ad campaign and billing opened nothing. I tracked down an email address and asked, but got no answer. I did, however, get another bill today. Still, the buttons for management and billing opened blank pages.
I finally downloaded the ads app and found the information that would not show up for the billing in question. I might add that I have no idea what was running as an ad for people to see to click on because the billing says it cannot show it.
So, to summarize, an ad apparently ran for two weeks without my knowledge, I cannot see what that ad was, and because I could not find the ad or get anyone to reply to my question, I am stuck paying for something I never wanted. I am furious that this could happen, and that the ad campaign did not appear on my page where I could see it along with ad boosts, and that if I had not taken the time to root it out, I would still be paying for an unknown.
This is unacceptable from FB. If you can take my money for an ad, you can have a phone contact number on the page, or at least a chat option to resolve issues quickly and cleanly. I should not have to root out problems like this without help.
New update 1/5
By Akash Salman
New update is very bad for pages.... not user friendly
I can’t edit my budget by using app(c_c) 3/5
By fionaa li
How to edit the budget of Ad campaign by using this... always said error
LANDSCAPE MODE PLEASE!!! 1/5
If we have an iPad is for a reason!!! We use a dock keyboard and we need LANDSCAPE MODE!!!! Basic stuff Facebook. Basic stuff!!!!!!
Whoever designed this piece of garbage should be fired.
This is the biggest scam. Facebook started charging me for an ad that I never created, I don’t know how they got my credit card info. The only way to cancel it is to download this completely separate app- but once in the app there is still no way to turn it off. If you try to “report a problem” there is an error screen. No contact info. No way to cancel them stealing money.
The APP Doesn’t Show Enough Ads Reporting 2/5
The app used to show details on demographics from the campaigns such as gender, age, and locations and now has changed.
This is a real serious negative.
Erratic App 2/5
Does not work properly all the time. Sometimes the campaign statistics page gives a message loading failed try again, and other times the page refresh is extremely slow even though I have a gigabyte Internet connection.
Issues Due to iOS14 Update 3/5
I’m having issues loading Adsets & Ads since the iOS 14 update.
NO ORDER 1/5
I cant even place an order! Im very disappointed in Facebook
Can't even do basic actions like add text overlay. I add text then it just disappears
Like it a lot! 5/5
Only thing I would request is an ad account threshold. I’d like to know what the max amount Facebook is willing to entrust to me based on the trust I’ve built up with the platform.
Zero business or ad support from Facebook 1/5
How can you run and international business with zero business support or customer service !
It’s like Facebook is run by small children! They for sure do not give a crap about their business customers in any way!
LOVE Native iPad App 4/5
I don’t normally do reviews but after using this app for the past few years, I was so happy to see native support on the app. I do wish I could save my audiences and sync better to the main Facebook app but this is a step in the right direction
You can’t even view your leads from my mobile device. I HAVE to wait until I get home to view from my desktop! 👎🏾👎🏾👎🏾👎🏾 GET IT TOGETHER FACEBOOK!
App says I don’t have any Instagram posts 1/5
App doesn’t recognize that I have existing Instagram posts. Keeps saying I have no Instagram posts. I had a ticket opened (case 318346105922313), but it’s been almost a week and support team no longer answers my emails. So disappointed 😖
Great app, same as website ads manager 5/5
By johnny G2
The poor reviews may not understand Facebook ads manager. This app complements ads manager wonderfully, allowing me to track changes, see updates on the go. If you use ads manager, this is great!!!
Hard to communicate with clients 2/5
Messages disappear somewhere, hard to find the same client again