This new app is poorly developed 1/5
As an associate of family dollar. The new interface that has been introduced is very troublesome. From constant coupon clipping bugs to complicated navigation they’ve ruined a simple app for more advertisements. Would rather have an older version
Ruth Alcime 5/5
By my tomie
Staff are very helpful and friendly. love walking around the store. Sometimes I even find that I needed.
Good but… 4/5
By Johnny joes
I would like to suggest a Clip all coupons button feature. That way it’s easier for me and everyone to clip all the available coupons instead of tapping each and everyone that is available. The app is great but I do think having that feature and fixing some mirror bugs will make it better.
Still Cant Clip 1/5
Still cant clip the actual coupons. App is nice looking but its useless when I cant clip them.
Coupons Never Work 1/5
Every time I try to use the app and clip coupons, it never works. Nothing happens.
App not allowing me to clip coupons 1/5
Right now I am unable to click coupons is there a reason
Toys ElijAH 5/5
Stopped Working 1/5
Coupons hasn’t worked since the update!
You wouldn’t think it, but Family Dollar has just about every thing you could possibly need! I count on it for Dog and Cat food, kitty littler, bottled water, kitchen needs, they carry clothing, shoes, you name it, find it there. And awesome prices.
Just a small request 3/5
Can you please make it to where you can scan your item and it adds it to your list and it gives you an approximate total of how much you will be paying after all discounts are taken off. Like that when you get to register you are not holding up the line because a coupon didn’t work or your total is different. I’ve had a lot of frustrated cashiers .
App not working 1/5
It won’t let me clip coupons. I can only do this by going to the browser version. Please fix!
Added spy ware virus to my calandra 1/5
I have had this phone for near a year and have not added or changed anything. I do not surf porn like the virus said. Let alone surfin anything new that I’ve not used for web sites for years. I always refuse permissions for things access to my phone
With in seconds of install done my calandra started going crazy with alarms every hour. Surfed porn and virus,. Hacked go to this web site and down load junk
Added a spy account to my phone I got it deleted. Hopefully all of it
100% not made any changes to my cell
100% in seconds of this installing
The app does not let you clip coupons it never works please fix this issue I have a iPhone 12 Pro Max
App doesn’t work with iPhone 12 Pro Max 1/5
I upgraded my phone around Christmas time to the iPhone 12 Pro Max and this app has not worked for me since then. Even with the update to the app, still no luck when trying to clip coupons 😒. Nothing happens at all
Terrible store 1/5
I do not support this store anymore.
Can No Longer Clip Coupons 1/5
I can no longer clip coupons in the app since your latest update. Why is that?! I now have to go to the website just to clip my coupons! I’m not happy about this at all! Fix the issues ASAP! I also see I’m not the only one with this problem.
Add shopping 3/5
By Sc lover420
Why can’t you shop on the app? Fix that
My app is no longer allowing me to clip coupons 😭😭 help
Great values 5/5
It’s a a great app and you really save money by clipping coupons. I love shopping at family dollar’s.
Need help 2/5
This app won’t let me clip any coupons.
The last 5 times I went to Family dollar, I didn’t get the coupons taken off at the register. And I didn’t get 5 spins either. YES I did put my phone number in, so that is not the issue. There is a glitch on your end.
Can’t clip coupons 1/5
By cant clip coupons bye FD
Worst app. You do not get discount unless you clip the coupon that you can not clip in the app. I only buy what I have to buy. If I can wait and buy somewhere else I do. I give them the least amount of my money as possible. That could change if their app ever works and allows me to clip coupons but I have up already. I actually deleted app. Good luck FD.
Worst customer service and management 1/5
By shelina v
I love shopping at family dollar but the location I went to today always has the worst customer service ever the employees are always on their personal phones talking about their personal situations no one is ever working doing whatever they want. I went in and had some coupons which the worker said he applied to my purchases when I loaded up my car and looked at the receipt I noticed he did not so I went back in to talk to the guy and he had no clue what I was talking about there was another employee who was super nice trying to explain to him on how to do everything and he paid no mind and didn’t care and told the manager to come take a look the manager did not care he was standing to the side on his cell phone talking about personal business and just told the guy I had to go get everything from my car and return it because they couldn’t give me the discount from the coupons and walked away continuing his conversation on the phone I told them to return my items and I was no longer interested in giving them my business or money anymore. I work in retail as well and know we have to do anything it takes to resolve a issue and not be on personal calls during working hours especially as a manager. This is the worst experience I’ve had anywhere
App not Not working, won’t let me log in and won’t let me use coupons 1/5
By sad NMShopper
I’m frustrated. I attempted last few months and again today to use my coupons. I end up holding up the line. Some in line told me they’ve given up trying to use it. It won’t let me log without trying several times. Then the register states waiting on cashier. Then he’s unable to apply them and tells me my coupons aren’t loading. It then states waiting on cashier. When it didn’t work The cashier attempted to use his and it wouldn’t allow it. That’s over $30.00 today I wasn’t able to save! I’m considering not going to these stores if it continues!
New app is awful 1/5
By Becky jsl
Can’t clip coupons
Will try once again 1/5
I haven’t been in FD in my town for years because the only 2 times I went in there years ago I did not have a good experience. The store set up was not appealing, it was not clean and the last time I was there I stood at the cash register for several minutes but the employee never came. I ended up pushing my cart aside and leaving with no purchase. Haven’t been back since. After reading some positives on the app reviews I am going to give it one more try. I miss our Dollar General so badly.
Will not let me clip coupons 1/5
I loved the app until they updated it. The new app will not let me clip the coupons!
Spins not working 1/5
I have 12 spins waiting because every time I try to spin, the wheel turns, but no coupon pops up, it restarts itself and then the whole app freezes to where I have to close the whole app and reopen it and try again. I keep trying and NOTHING.
Not able to clip coupons
Can’t register!!! 1/5
I can’t get past the email intro in the account registration process!?!? So I can’t use the app(s)!!!! Please fix it! Thanks!
Nice app but... 3/5
The clip coupons feature does not work on my iPhone
New App doesn’t work. 1/5
Ever since Family Dollar redid the app, it no longer works for me. Such a disappointment because the old app never had issues. I can’t do the free spins when I shop their and have trouble getting coupons to load.
Unable to clip the coupons. Deleted the app. Reloaded it and still cannot clip the coupons. It used to work great but it’s stopped.
By hattie 59
Thank- You for protecting the customers and the staff by having everyone wear a mask!! As a nurse, I Know covid kills and I am so thankful to your employees for a job Well Done!!
Great store and great employees!!! Great items!!
5 off 25 1/5
My 5 off 25 does not come off and I’m not feeling it at all how are you guys gonna fix that ????
Value shopper 5/5
I love this app because I get a lot of savings and I love this store I get in and out not a football field like Walmart
Updates normally are better for the customer, this one isn’t :( 1/5
It’s terrible. I so wish Family Dollar would give us the old app back. You can no longer make a shopping list. App is jerky and coupons are hard to clip. I barely shop at the Family Dollar now because of this nasty app!
I love the app but don’t know why I stopped getting the $5.00 off coupon when you purchase $25.00.
Used to love this app 1/5
I used to love this app, especially since it is about the only way to get a good deal at Family Dollar anymore.
But, ever since they upgraded it, I can no longer clip the coupons. Now, it is pretty much useless.
Not up dated 1/5
There still bugs in the system.. cannot log in the system.
I can’t do anything 1/5
To get coupons I have to scan the items while I’m there because it doesn’t work otherwise. I didn’t plan on being in the store that long. Then I need to update my phone number and I can’t do that it won’t even go into the profile. YALL GOTTA DO BETTER
Not work 5/5
By gallow 36
My app is not working
Not working!!!! 2/5
By FD App
Every since the new update, I cannot do anything on this app! It won’t let me add coupons or anything at all! the add button for the coupons will not work! It’s very frustrating!
Do not like the new update 1/5
I’ve been using the app for awhile now, especially because I’m an employee of family dollar. Have always loved it until recently! Unfortunately ever since it updated none of my spins are working, I have about 10 or more sitting there that I cannot use due to it constantly freezing up on me. Plus there is not option for troubleshooting.
I’m sick of the coupons not attaching. I scan the item and it says it qualifies, then I check out and it doesn’t attach. Or, I scan literally every product for that specific coupon and it won’t attach to anything. I’m tired of it. I earned a $5 coupon toward any purchase and I’ve made 3 purchases since then and it hasn’t come off yet. I’m about to be done using this crappy app, period.
This application 1/5
This application is no good every email I put in it says it already registered.. I’ve never used this app so how???
New update 1/5
The new updated app doesn’t let me clip the coupons. Please fix the issue
Not Working 5/5
By Love Family Dollar
I’ve tried Several times To log in .. My Password has been changed, email updated and I still
Cannot log in
Not Impressed with App Upgrade 2/5
I used to love my Family Dollar app, it was so easy to navigate, clip coupons, clip any Smartspin coupons I received, but not anymore. I loathe the upgrade and the SmartSpin is no longer working properly. Some of the coupons won’t clip either. My local store is wonderful. Store is clean, and employees are very helpful and friendly. I just hope this new upgrade gets the kinks worked out very soon!