Super Easy 5/5
From our table in our local restaurant, found the movie we wanted to see, selected our seats, completed the purchase in two minutes. Wow!!
Love fandango 5/5
Love the app soo easy and helpful thank you
Great App 5/5
Easy to use, convenient and practical.
This app is very easy to use and make it easier to buy tickets to any movie on the big screen
So easy! 5/5
Love this! Even my Luddite boyfriend can work it (sort of)
My favorite thing about this, other than buying exactly the tickets I want, When I want, with no need to rush so the people behind us can get their tickets, is skipping the line all together. I suppose that’s the same thing, sort of - I can buy tickets whenever I want, take as long as I want and without standing in line, freezing rain, wild wind or sweltering heat be dammed And my back doesn’t hurt.
Refusing refund 1/5
This company has charged me $50 for tickets to a movie. Arrive at theatre just to find out A/C is out and they’re not showing anything in the Dolby theatre. Fandango did not once give any sort of notice or email regarding the cancellation of all showings. So both gas and time are wasted. Contact support just to be denied a full refund by support agent Ericka Ramos because it “already started” even though it never happened. Completely disgusted with this company and extreme lack of customer service. Just use the theatres apps and stay away from this giant headache of a company.
Fees are expensive, good AppUI tho 4/5
Fee a little high 4/5
The fee was roughly the cost of one of my tickets. I think that’s too high.
Ticket purchases 5/5
Easy to use and convenient.
Double charges 1/5
Went into Fandango app to buy tickets. The app failed and closed on it is own. I go back in to buy two tickets and it ended up charging me for 4 tickets, because i was in the middle of the previous transaction, but was not able to approve it before the app failed and closed on its own. I authorized buying two tickets but charged me for 4 tickets. When disputing a charge, there is no number to call, customer support said they can’t financial disputes over phone and has to be in email form. I could not wait for any response, so i filled a dispute through my bank and then of course Fandango sends them receipts for 4 tickets and the bank sided with Fandango. So now i will delete the app and i will not recommend it to anyone. The customer service is some of the worst i have experienced since DirecTV and that says a lot if I am comparing them to DirecTV, whom is known for the worst customer service. So good going Fandango! You received an extra $30+ dollars from me but have now lost hundreds of dollars in revenue from me annually. That is smart business right there.
Worst service ever. 1/5
First off you can’t actually use the cards at most theaters, you have to buy the tickets on line first.
Secondly, you have to manually type in 20 thousand digits off the back of the gift card, seriously?
It’s the 21st century, other services auto type in that info when you take a picture with your phone.
Lastly, I received 3 gift cards for movies & NONE of them worked.
What a scam.
Donkey Balls 1/5
By hdjaisj CNN dj
This company is terrible like hot sweaty donky balls on a hot summers day
I hate black people 5/5
By Anthony Oliva 11
I hate black peoplr
Charged me twice. App unreliable 1/5
The app wouldn’t load properly while I was paying. I ended up paying twice the amount for the tickets. They will not refund. Ridiculous. Don’t bother using this. Not worth it. App is terrible and very unreliable.
Loved it 5/5
Better than Star Wars.
Fandango is the Best. 5/5
By Florin Crisan
Simple and Convenient way to view theater seats and purchase them instantly. Love the simplicity of this app.
By servando A
Nice and easy especially when exchanging tickets for another time easy and convenient
Top Gun once again! 5/5
By Am Jam Pro
It was easy to redeem my tickets!
Confirmation number needs a better experience 3/5
Put a scanner in your machines, add to wallet and stop making me look up small text and type a code.
By The First Lird Baltimore
In the past my convenience fee was waived as a Fandango member. Per the app, my last purchase was not with no explanation. Disappointed.
Fast , easy and convenient! 5/5
Love the ease of buying tickets with Fandango. Plus we rack up points that gives us savings for another visit!
Over charges 1/5
The convenience fee is to much. Why per ticket and why am I being charged for me to make it convenient for the company to not have to have someone sell me a ticket
Convenience Fees Killing Fandango 3/5
Fandango is a great app, you can purchase pre-sale tickets, last minute tickets or get easy refunds. The only thing hurting Fandango are the convenience fees. $5 used to buy you a whole movie ticket. Why does Fandango need $5 for the convenience fee anyway? There are no human workers getting paid for the ticket processing, it's all automated. I could see maybe $2 for using the convenience of the service to purchase but $5, WHAT FOR!?... and you wonder why movie theatres are suffering losses to Netflix.
Ya ya 5/5
No preview seat option on iPad 1/5
On iPhone, I could just preview all the seats, but iPad I have to click on each showtime to see.
By billyboy sb
I like the app because it shows seats trailers and prices
It’s perfect and made it to easy
Promo codes 3/5
Should be able to copy promo codes and then just click on code entry box instead of typing in
Front of screen 1/5
Can you please add where the screen is in the seat selection.
great app 5/5
what a great app. thanks.
I love this 5/5
Super easy to work
Easy process 5/5
Easy process. Hassle free. No waiting in ticket lines.
Great app 5/5
By deedee lori
I love using this app. It’s easy to use. If you have a gift card it gets applied. Nice to earn points as well. I recommend to anyone. Thank you Fandango.
Honest Review 5/5
Makes buying tickets easy and quick. Plus if you want to get a refund or change tickets to another movie you can. Thanks Fandango team. You guys are awesome
Convenience fee 2/5
Fandango taking a bigger and bigger cut
Very convenient! 5/5
Minions Movie 1/5
Since when did you start charging a fee to purchase seats through this app? Terrible! Money hungry a-holes! Last time I do this, removing this app!
Easy peasy… 5/5
Easy to find theater, pick seats, use gift card, and book tix. What more can you ask for.
By Harding K
Best app and very convenient
Tech issues. Bad customer support 1/5
If you happen to use the five dollars coupon that you get to buy a ticket, there’s no way to exchange or get your money back even before the show starts. The app refers you to send a message that gets ignored, and You will receive no response.
Convenience fee??? 1/5
I ordered tickets and payed a convenience fee of almost the price of a ticket not fare to expensive to even enjoy the app !
I tried to scan my card - would not work! I tried to scan my card - would not work! 3/5
I tried to scan my card - would not work! I tried to scan my card - would not work!
Quick and easy
Nothing Special 1/5
and their “VIP” program is a joke - points expire 3 weeks after you get them.
Just purchase at the box office and save on fees.
So easy 5/5
So easy to purchase tickets. I love the convenience.
I want my money back on this stupid gift card. 1/5
I put in for state street block 37 amc 6/15/22 at 5:15pm using one of your stupid cards! They ended up making the reservation for some store in Cicero Illinois! I don’t have a car! This is the stupidest ripe off card ever. I want my 28.82 back on my card … apparently no amc theaters in Chicago accepts your stupid card!
I will never buy fandango gift cards or accept them again. I will give them to my family in the suburbs and they can deal with you!
I am so upset and then I saw you charge 3.98 as a service charge!
I want the money put back on my card suburbs and I have 55 dollars worth or your cards as gifts that I can’t use in Chicago Loop and streetville! If I live in Chicago why would I want to take public transportation to the suburbs!
I am not a fan and I want the money back on the card so I can give to my family or a coworker.
This is insane and stupid!
Convenience fee $6?? 3/5
The only way to get tickets are through this app and it’s an extra $6. That doesn’t seem fair being that’s the only way to book for this theatre
By Tiger Jez