By Tymaeus Love
This is an awesome app! Makes lift so much easier and worth the convenience price!
Love Fandango 5/5
I only buy movie tix thru this app!
Used to be good, but.... 1/5
Used to be a great app for buying movie tix. Now keeps freezing and crashing. Please fix, developers!
GET YOUR TICKETS HEEEERE 4/5
Simple, fast and get to the show. Great app and fast service.
Ease of use 5/5
Love Fandango so simple
Just purchased tix thru PayPal via the Fandango app and it went through but Fandango says ERROR and I have no tix. Had to buy them twice. I have to now go cancel my first order via PayPal.
Always reliable and perfect at reserving seats 5/5
In Southern California, theaters are often packed - it’s nice we can reserve and pay for our seats ahead of time - no worrying about lines or crowds. Just make sure you can access the app to check-in at the theater. Many users have complained about refunds - I was able to get a refund with no problem. Definitely recommend! A+
Enjoy the App 5/5
Jordan Peele did it again! The movie is full of intriguing scenes that leaves your imagination wondering what’s next!
Decent app 3/5
The app is easy to use. I like the fact that you can earn rewards. The only thing I don’t like about this app is that it doesn’t produce a ticket for you. I’ve used another app like this, but you get a qr code for your movie ticket, so there is no standing in line at the theater! I’d give it 5 stars if it gave me an instant movie ticket.
Bring that dam fee down 5/5
Yah taxin on the dam convenience fee that’s the only problem!!
Nice and economy 5/5
This is my favorite movie theater because the place is nice and cheaper compared to others.
I love the Fandango site. This site is easy to maneuver and easy to follow. Thank you Fandango!
silver medal 3/5
the app is easy to use with a friendly interface and comforting color theme. i would only suggest that there be a way to add civil service to your account so that tickets could b purchased at a discounted price and that the reward you get for point accumulation didnt expire. my family of 4 doesnt go the movies every 21 days so the reward goes unused each time we see a movie, it’s basically like not getting one.
Love the easy purchase online but would love... 5/5
My movie rewards card would allow me to receive free tickets through my account. I always buy in advance. Going to the theatre beforehand to use free tickets and reserve seats is difficult.
I went to purchase two movie tickets, and the seats did not show up on the app, and by the time I ended up using an alternative app the seats that I needed to pick were taken. Thanks Fandango...
It’s great other than paying a convenience fee
Need to be able to split and transfer multiple tickets 3/5
Overall this app is good. However, I don’t understand how seemingly basic technology has not be included in the app with regard to transferring tickets. Example: I purchased 5 movie tickets. Why can’t I transfer 1 or 4 of them to the other people attending with me so that we don’t have to worry about showing up at the same time? Is should be easy to do something similar to how Ticketmaster allows for the transferring of tickets. It’s 2019 fandango, get it together!
Early Release Movie 5/5
I love the fact that they have these Early Release Films! I just bought my tickets for Shazam but realIzed I purchased my tickets for the wrong theater. It was super easy to exchange my purchase for the correct theater and I saved a few bucks!
It doesn’t get any easier than this folks! 5/5
Easy to use and navigate, the points system is really cool too! If you frequently or not so frequently attend shows, this adds a lot of convenience to that process. Even PayPal split bill is a great feature! Save time and enjoy the show (:
Soooooooo convenient! 5/5
This is such a great app for me! I have a huge family and we’re at the movies at least 10 times a month! Every minute I can spend preparing for us to leave out, is needed. Having fandango has saved me family time! I can order tickets for my family, look around for my husband and myself for date night, in minutes!
Good app but ridiculous added cost 3/5
I love being able to reserve my seats before getting to the movies but the added taxes, convenience fees etc. are straight up ridiculous
Cool Grammy! 5/5
I LOVE this app! We can be anywhere and randomly decide on a movie. Go to the app and bam! We’ve got our tickets and even where we want to seat before we even head that way. This is AWESOME!
The convenience 💯 5/5
The app is so easy and quick to use. Very happy with Fandango, and i’ve been a fan of Fandango for years! Will continue to use this app always.
Convenience & Perks 🤘🏼😃 5/5
For us we love being able to purchase reserved seats for a $1.50 convenience fee- totally worth it. Have also enjoyed free comics and other digital freebies when inuded with purchase. Easy to use and your payment info is saved for ease of use. Perfect for any movie fanatic!
System Error Card Charged Anyway 1/5
This should NEVER happen
GET YOUR UNIT TESTING TOGETHER
Customers should NEVER have to experience this particular error IMO.
Ease of use is excellent 5/5
- Smooth navigation in App.
- Easy membership sign-up without having to backtrack to email account to continue with purchase.
- Apple Pay incorporated as payment option; there is no need to pull out Debit Card or sign into PayPal account. (Why does every App not have this?!)
Overall, best “new membership sign-up” and “first-payment” experience with a mobile app I’ve ever had. Fandango is making moves.
Only downloaded because it was the only way to get my ticket. Deleted after using. Fandango is no longer worth the more expensive price. Shop elsewhere!
Edit: Already contacted customer service. Was basically told to “kick rocks” and that it is the theaters fault. All too common of an excuse from Fandango.
Can't use mobile tickets! 2/5
There's no longer the option to add the ticket to my Apple wallet. Huge inconvenience! Having to get in line then lunch on a confirmation number takes just as long if not longer that getting the tickets from the cashier. Why am I paying a convenience fee again??!!?? Please fix this or make it easier to figure out. I'm pretty tech savvy and I cant see what I'm doing wrong.
Annoying popup ads 1/5
Please stop with those popup ads. It pops up while I’m trying to do something else. It’s extremely frustrating to try to tap a button, then the popup ad shows up.
I’m already in your app to buy tickets. You don’t need to show ads for tickets, when that’s the whole point of even opening the app
Checkout page 3/5
I lost my checkout page, and had to wait and start all over again...
I love the App and the reward system that comes with it keep up the great work Fandango
Aways clean,comfortable and hospitable! 5/5
By Alfonzo H.
I just simple want to say if you want a great time with friends, family, or just yourself... It's a great place to do it! Bye!
Outstanding service 5/5
Loved how easy everything was, from purchasing to being able to exchange because of an inconvenience. I love fandango!
Super Easy to use 5/5
Simple and straightforward
Awesome, easy, fast.
Best app for movie times and reserving seats. 4/5
I’ve always used fandango and it has never failed me. The times are always accurate and the newer feature of reserving your seats when you buy online is amazing. BUT the reserving seats option isn’t always available even for new movies. For example, I just purchased tickets to the movie “Us” and couldn’t pick my seat but on other movie title you are able to pick the seats. I don’t know if this is due to the theater or the app. If they fixed this it would be a 5 star review.
Don’t worry about Refunds , it doesn’t exist on this app. So make sure you are going to see the movie, because they got your money.
This app has many issues 1/5
By alan carz
Would not confirm my purchase right away
Love Fandango!!! 5/5
By Mom of 5 Winnie of 4
Easy to use, stress free and fun.
Appreciate y’all 5/5
You guys really helped me out with my first date to get tickets
It’s convenient, but shameful. 2/5
The convenience fees are exploitative. Seriously. Give us all a break.
I Love This! 5/5
Best Movie App...EVER!
Wish list 4/5
The one annoying thing about using this is you can’t save your number of seats selected and change between times. If I want one adult and two kids but the first time slot is full I have to back out and pick another time then re-add the one adult and two kids. ☹️
I don’t like that you do not have a way to purchase food items at the theatre AND.... the convenience fee is totally outrageous.
A little pricey 4/5
The convenience fee is a little excessive otherwise no complaints.
They pass the buck in refund situations 1/5
A word of warning, if something goes wrong during your showing, Fandango will not refund you or give assistance. They will only pass the buck to the theater management. You are likely better off purchasing direct from theaters.
SKIP FANDANGO GIFT CARDS! 1/5
What a hassle to try to buy tickets with a Fandango gift card...You can ONLY buy online AFTER setting up an account, plus you end up paying MORE via a convenience fee. I apologize to all my kids for giving you the Fandango gift cards for Christmas. I’ve had to enter the card account number three times now...This is not an intuitive process at all!
Buy directly from the Theater! Family Emergency, No Refund 1/5
I rarely review products or apps but I couldn’t wait to review this one. My daughter broke her wrist 4 minutes before showtime so my wife and I had to leave to go to the hospital. I immediately tried to initiate a refund in the app at that time and was met with an error. I then contacted customer service and didn’t receive a call back for an hour to which they said I needed to submit a refund request prior to showtime, which I did, on two different sources (app and phone). The representative offered to escalate the matter to corporate and they denied a request for refund or credit. There goes $40 dollars. The theater I was at (Santikos) offered to refund my money when we were leaving but then informed us since we went through Fandango we would have to go through them. They even said we could e gotten our money back up to 30 minutes into the show had we gone through them directly. Don’t wait for something to go wrong and lose out on your money, go directly through your local theater...their customer service is far superior. Here’s my full response email to “corporate”. Enjoy!
I’ve reviewed your policy and I feel as though your decision is a poor one. I’ve been using fandango for years now and have never reached out once to you all for a credit, refund, nothing. Yesterday I experienced TWO separate issues that were the result of your system. One, I initially bought to tickets to a theater to which I was denied entry because they would not allow my 6 month old baby girl in. Fandango fails to communicate the stipulations for such theaters, I don’t hold them accountable, but rather your platform. That is a poor user experience point. The person I spoke with at Fandango was very gracious in offering me a credit to which I used to get tickets at a later showing (1:00pm) at a different theater. I was contacted at 12:56pm because my daughter broke her wrist. I contacted you all immediately and did not get a return call until almost 2 o’clock. That’s terrible customer service.
The ironic thing about both scenarios, one at the Alamo Drafthouse, the other at a Santikos theater is they BOTH offered me my money back at the customer service desk. When I told them I went through you all they both uttered, “ Oh no, you’re going to have to go through fandango, we are so sorry”. Keep my 40 dollars Fandango, I’m deleting your app. You have displayed a lack of compassion for my child and my situation to prove a point about some legal text that was written as a one size fits all solution for your customer base regardless of critical situations. I will purchase tickets directly from the theaters from now on.