Great selection but horrible sizing selection 3/5
Every size is based off the “s,m,l,xl…” which is annoying, I would like to select my specific sizes like any other app. Also the sizes tend to not even pop up so you have to search throw all clothing trying to find something your size, needs a new update!
Will order again
Best for luxury clothing! 5/5
By Superhero ninja
Unbiased review I buy a lot of luxury clothing and designer brands but I live in the south and there’s not much in person shopping I can do for luxury/designer brands unless I go up north or out of state. This app comes in clutch for almost all brands I like and it’s the best, I’m fortunate enough to make good money to spend on myself and family and they have everything on this app from shoes all the way to hats. I love the sales, the brands, the fast shipping and the payment options as well it hits all points on my list personally and I can very well see myself using this app for all my apparel and shoes and everything in between im so glad I found this app!
Everything has been done professionally
Cartier Purchase 5/5
Quick and easy purchase options make shopping a breeze !
Farfetch is a THIEF 1/5
By IcicleGD xD
Please read all the reviews in reviews.io before placing order from this website. I got order for $1359.51 and get a package with just a bag cover and an invoice inside the box. Try to call the customer service all I get is they do nothing wrong. I get the box without the product inside is my problem. This is terrible experience. NEVER USE THIS MERCHANDISE.
Deleting app 1/5
The app doesn't support screen rotation. Just so annoying. Deleting. Will use site.
Great quality. 4/5
Great service but the the extra fees overpower the sale. I wish you could bid or talk the vendors down.
Great service ! 5/5
Love that I can purchase whatever I want , In a easy and fast way.. :)
Very good app for shopping
Best shopping app 5/5
Farfetch is the best app for shopping👍🏼
Great selection! 5/5
Have all the best styles.
La amo 5/5
By Tienda Manzanita
Amo esta app. Puedes comprar artículos de marca a excelentes precios.
Found my stuff! 5/5
Just amazing 5/5
Best website ever for clothing
So Happy 5/5
Love Klarna because they remember me & make everything simple but secure!
Conflicting prices 1/5
Two of the exact same shoe one Leicestershire higher . Reps were terrible
By rolling guard 882
Okay here is my feedback as a costumer who have had enough.
I placed my order on June 1st. My order says preparing from 9th-14th. I have called FARFAKE costumer line since they told me that it was SUPPOSED to be delivered.
Today is 14th and they are still preparing my order MIND YOU I only have on this order a pair of sneakers.
The persons that I have been on the phone with have hung up on me, have screamed at me, have been completely the worst.
One lady that obviously was a new agent because there is NO explanation in her behavior even told that my order was not important because orders that were way more expensive and had more things had priority and that’s why my pair of sneakers haven’t been even prepared, TO DIE FOR those treatments towards me.
Continued… SO today I have been on the phone with 5 staff members on the costumers line and they have been saying each one completely different things.
So in my opinion and because of how I have been treated I do not recommend to you dear person that buys expensive things to buy from this app because
1-They will sell every item, then later on will appear as available and then will NOT be in store and you PAID for it and you obviously would have to wait or be in a really stressful situation or ask them for a refund just because you wanted a pair of sneakers or a bag or whatever it is that you want to spend your hard working money on
2-You are going to be treated as 3world class citizen because they will not even care that you spend that much money on something
3-SO recommendation dear human. Buy vintage or go to places where sustainable clothes, bags, accessories etc… are affordable and will be with you for a lifetime because of their unique qualities!
Thanks for reading until the end
Poor customer service 1/5
I placed an order yesterday (order number W88DRD). The transaction went through (I checked it in my bank). Then Farfetch canceled my order without my consent. I contacted customer service right away and let them know that I still needed my order. I didn’t get a response.
The next day I tried to re-order my initial order, but some of the items were no longer available. I’m disappointed that the customer service ignored my request, that I waisted my time for ordering and re-ordering, and that some of the items were no longer available.
Great app 5/5
So easy to use. Love it
Offer canceled 3 times 1/5
By shskdkdlsnabbsn sn
My order was constantly getting canceled on company end do to financial department as O was told by customer service!
All I get it cancellations after I place order. 1/5
It’s bad. All I get in cancel after placing an order.
Crook partners!!! 1/5
By Not your B
I ordered from Farfetch for very first time and the very first time they didn’t send me one of my items in my package and they claimed they did by their partner. So basically they make you a liar.
Be aware of crook partners they work with.
Don’t do it 1/5
By v works
You will be sorry if you buy
App fine; returns/customer service awful 3/5
I ordered a bag from Italy and it arrived I realized it was a smidge smaller than I’d like so I arranged the return (you have to make an appointment for someone to pick it up, within 7 days of receiving the package) the pick up ran 2 hrs late (even though there was a 3 hour window) but I get it, things happen. My dad gave the package and the package slip to the delivery man who scanned it and went off. Over the next few hours the tracking never updated to “collected” or to “shipped” so I contacted customer service asking when I could expect an update with all the order and return info in the email. They asked me it was scanned (it was) and then never responded. I emailed again they told me there was a missing package inquiry on my account. I sent proof that my package was picked up (lucky I have a video camera on my porch) that clearly showed the package being hand delivered and scanned to the mail carrier. Even then they wouldn’t respond. So after a few days of that I just put in a dispute with my card and then finally they released my funds.
Affordable Great product and service
Great stuff 5/5
By Bobby Axelrod
Simply no market place for clothes like it.
Good app 5/5
Easy to find what i want
I wondered how i missed that a Kenzo shirt i ordered was ENORMOUS like two of me could fit in it. Then i looks at the photos on the app and they have actually folded in the sides of the shirt to make it looks more fitted than it is. Add this to the delivery delays and lack of customer service response. Beautiful shirt but now it’s being returned and i can’t say I’ll use FARFETCH again given the many options out there
The Gerson 5/5
So far I have one pair of the shoes, I’m very excited about the boots coming.
payment issues 3/5
i couldn’t pay with apple pay
Happy customer 5/5
Been shopping with Farfetch a while
Great products better service
Bad payment verification 1/5
If u new to shopping with them just like I am I don't recommend u spend over 500 dollars cuz I tried to buy some Dolce and Gabbana shoes , belt and a shirt which came out to be a little bit over $1,800 and they kept canceling my order and when I called they told me they payment system runs off a robot and they would leave a note so they could reach out to me manually which they did and they told me to send the credit card I was using and my ID to they email which I did and then I placed the order again thinking everything was gone be okay but it got cancelled again so I reached out again and they told me my info wasn’t good enough I even used a different payment method and got the same results and with that being said I would never try to buy from Farfetch again
Good service 5/5
Good service all around and I quite enjoy their selection. I enjoyed doing business with your store.
Awesome ; Thank you!
Good site to shop ! Great costumer service!! 5/5
Great costumer service
Keep cancelling my order 1/5
My order went through on a sale item and got a confirmation email. Then after like 10 mins, I got a cancellation email with no reason. I went back to check on the item, It was no longer on a discount. It already happened twice and It’s frustrating and total waste of time browsing their products!!
Amazing for exclusive stuff
Nonsense cancellations 1/5
I place 4 separate orders over the course of 3 days and they all was canceled. I have more than enough money in my bank account my account has been active for more than 6 years. I have never had a problem. This last order that was canceled the rep did it manually, they held my money for an entire day and then canceled so now I have to wait to be refunded which can take up to 14days. What a fn inconvenience. I hate this app.
I love the site 5/5
By he can always offer them 101
By Abu Dhabi87
Authenticity & on time , I pay the extra for quality as well as security !
By Aurora 5
He estado navegando y es amable, llame para una dud y Diana me la resolvió de manera muy clara y atenta
Me gusta mucho su página y su servicio
Fraudulent company - that does not provide return to long time customers 1/5
By Adele Schwartz
After being a Privat Client for many years Farfetch failed me and many other loyal customers to deliver on its core value proposition and process the return. Even after I bough the fitting size of the dress they refused to process my return. And now I’m stuck with two identical dresses one of which is too big for me … given that the dress is close to $1000 dollars - I have to call out this predatory behavior of the public company ..
I love using this app :)
Concise design and top-notch customer service! 5/5
You guys are awesome! Great selection of clothes and goods, concise and user-friendly app, responsive and helpful support, meticulous attention to packaging. What else do I need? I really enjoy shopping with your app!
My second purchase using Klarna 5/5
By Duque Olives
So Excited !!!
The Best !!!
Fashion mad easy 5/5
I absolutely love being able to access so many designers in one spot. It is a virtual day on Rodeo Drive!
Great fashion app, some bugs 4/5
By Haruki Jitsunin
I love how easy it is to navigate from one found garment to similar garments. The search, filtering and suggested items are really intuitive. The shipping is always quick and returns are seamless. Customer support also deserves 5 stars.
The only thing keeping this from a 5-star rating is the wishlist feature. As someone who normally has a clear vision of what I want, I enjoy comparing similar pieces from different brands/designers. For this, I usually use the wishlist feature. Unfortunately, this feature is slow and buggy at its best. It takes a while to load the wishlist and removing items from it takes a while and sometimes doesn't happen. Worse yet is that when this bug occurs, it’s easy to accidentally remove items that I didn’t mean to.
If not for this bug, I’d give it a 5 star rating.