By ty 168
I’m so disappointed with fartetch . Saw lot of bad review and now I met myself . Order an off white bag the shipping speed is okay but the package arrived damage . My bag box was damage I don’t mind about that but my bag also stain and the logo tear off seem like they send me the bag on the display that everyone touch it and try . I’m about to return it but as you know there no DHL close to me . That’s my experience just telling myself not to shop from this app again . I must spend my money to buy something that worth the price.
AMERICAN LANGUAGE? 5/5
I just wish people used their brain before they disrespect a whole CONTINENT, over an app that didn’t care for their little money, LADY ON THE FIRST REVIEW, USE YOUR 5k TO GO BACK TO SCHOOL, “MEXICAN SPANISH” DOESN’T EXIST...
Good service and fast service 5/5
By Bella Vuu
Disappointing Customer Service 1/5
By Quest Anderson
I am truly disappointed by this company’s customer service; Especially to returning loyal customers. I spoke with a representative over the phone who after encouraging me to reorder an item I have not yet received a refund for, told me that this happens all the time to other customers. He processed to tell me that even though it is a huge inconvenience they can’t do anything about it and that they’re sorry.
You’d think if you’re getting constant complaining about the same thing you’d look into how to fix this issue for your business, and your customer service.
I will not be shopping with FarFetch anymore. I will take my money elsewhere. I did not feel like a valued customer.
First time purchase coupon (didn’t receive) 2/5
I didn’t not get I never got my 10% off
Great finds! 5/5
I always find the best pieces on farfetch. Shipping and tax and import are usually affordable
Slow processing 1/5
Server down - took almost an hour to purchase
Have been using for a few years now and am constantly amazed at the selection, overall customer service, speed of shipment and delivery process, and ease of use as well as updates to the app. They actually take comments into consideration and continue improving. The personalized notes often sent with packages are also a totally unnecessary but welcome extra touch.
STAY AWAY FROM THIS STORE. I gave been waiting 1 month for refund, had to contact my credit card to get my money back. They were lying to me every day that refund was issued. HORRIBLE COMPANY!
Smooth app, makes me happy to give my money! 5/5
By Og Goatie
Love this app
Americans can finally dress better without traveling! 5/5
Don't buy!!!!!!!! 1/5
It's a scam!!!!! Delete the app I got scammed twice
Only ordered because my husband birthday is May 17th and he’s been asking for them glad that I found them but I feel the price is a bit too much, thank you
No item were found !!!?? 2/5
All brands its showb no item were found ?!!
Farfetch is the one i can trust when it goes to shopping online awesome! Very efficient when they deliver.
Love the app 5/5
Love the app and I can’t wait to get my belt
Love it 5/5
So far this is the best !’
Most reliable online luxury retailer 5/5
To date they have the best prices, fastest shipping, over countless orders I’ve never had an issue.
Terrible shipping and return policy 1/5
Do not waste your time with this website.
All items I’ve ever received from orders through Farfetch have been with DHL. There is no DHL office anywhere near me, so it takes forever to receive any item. The products they are selling are not exclusive to them, and I could purchase them elsewhere and receive them much faster. Honestly, I could fly to Italy and buy the Gucci jacket and get home before my order would arrive from Farfetch. And do not expect any special treatment or packaging for that matter.
In addition, I recently tried to return a pair of Golden Goose sneakers that were a few days outside of the return policy, and they refused! Rafaela in customer service was unwilling to offer any compromise or understanding. Apparently she did not look at my purchase history before considering.
There are so many other sites selling luxury goods that appreciate my business. Deleted this app and shopping elsewhere. I reccomend the OUTNET and Moda Operandi.
Horrible ! 1/5
This is not my first time purchasing an item from farfetch , but I’ve had an absolutely horrible experience with my last order , I got an email and text from the courier company a day before my package was delivered asking if I wanted to waive the signature before delivery option which I declined , I have a secure package box in my apartment complex with I pay monthly for to guarantee the safety of my mails and packages .They went ahead and claimed they delivered my shoe (which I saved hard for to wear on graduation ) outside, at the door without any signature . I received a notification that evening that my package was delivered I got home later that night to no package in my box or at the door as they claimed , two weeks of waiting for them to complete their investigations after my complaint , farfetch is giving me excuses about not being able to refund my hard earned $1000 . I’ve requested for the issue to be escalated and no one is getting back to me as promised !!!!!
Spent all my money on this application.
Can’t view return labels 1/5
By i influence you
Not working on App or Desktop
Average app. Web version is way better. 2/5
I'm still waiting for you to add the filter Origin/Origination in the app. The web version for desktop and mobile already have it so why you don't just add this in the app?
Seamless order process 5/5
So far so good with the app. I was able to locate an item I was interested in. After mulling it over for a few days, I placed my order. I was able to see my estimated delivery dates, which appeared to allow me to receive my item relatively quickly. I received email confirmation and hope my item arrives as promised. Update coming soon.
DO NOT SHOP WITH FARFETCH 1/5
By Disappointed Client NYC
I have never experienced using an app or shopping with a merchant where after you’ve paid for your items they become out of stock for you a day later. Save you money and shop with a major department store or trusted luxury retailer. This operation is a joke.
Good for shopping on line 5/5
By huong olgeirsson
I didn’t shop at Farfetch usually but in the last 3 months I started to shop here. I really like it & I’ll shop here more often.
NO REFUND 1200$ 1/5
They lost my package and now more that 2 months im truing to get my money back.
They informed me they sold my shirt 1/5
I ordered a Versace shirt from this place a week ago. So they said it was delivered today but nothing was at the door. I called them to ask where my very expensive shirt was. They said they didn’t have it taken off the rack after I bought it and they sold my shirt that I already paid for and they said was on the way to someone else. So someone is walking around with my shirt. They said they gave me $12 extra the shirt was $700. Joke of a company.
I love this App 5/5
This is my favorite shopping site. It ships fast and easy return
Buyers beware 1/5
After using this app for two years and spending quite a significant amount of money (in the thousands) an order I placed was never delivered. After what Farfetch called an “internal investigation” they left me high and dry, out $300. Will never use the app again, horrible customer service and a pretty horrendous way to treat customers in an age where sometimes deliveries simply go missing.
You can never get your refund 1/5
Never buy anything on Farfetch
Great experience fast shipping 5/5
Was skeptical at first because of sum reviews I’ve seen but will definitely use again fast shipping A+ experience
Nothing new, you really don’t find any good deals especially on shoes.
I should have believed all the bad reviews 1/5
Wanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!
cant filter by size 1/5
hate shopping on the app because i cant filter large collections like sale clothing by my size. fix this!!!!
Decent app, bad shopping experience 2/5
They don't validate transactions when you buy, but rather get them confirmed or rejected a day or so later by their payment processing service. My order got canceled the first time, so I wrote them and was told to order again. Ordered again, got canceled again a day later, with them asking to send a picture of my CC and my ID. It was bad enough experience for me that it sort of ruined my appetite for those shoes and dealing with them. Being called a criminal and wasting more time ordering than the shoes are worth is just ridiculous. I'm so done with this service.
I can always find what I want.. and delivery is rapid..
I love it 5/5
By Nancy GH
I really love this app
But the only bad thing is that the promo codes cannot be entered or they can but they does not work even though the app is saying 20% extra of sale items but it did not work for me at all
The best period. 5/5
Simply the best... selection, luxury, quality, prices, sales, sales plus 20 percent!
Rick. Owens 4/5
By fl 4098
Most of your designers are great but Owens is consistently overpriced and his shoes are manufactured asymmetrically !,
Suggest you delete the brand.
Farfetch is the best shopping site ever
Michael Greenhill 5/5
The store has complete lines of all products sold. It’s a fantastic store to visit often
No upgrade my account 1/5
I never get any access card
Great service ! 5/5
Does not allow searching? 2/5
Just downloaded the app. Tried to search and the keyboard doesn’t even come up. Tried other ways to search but still no key board....
Love this site!!! 5/5
Affordable prices for your favorite designer brands.
Easy exchange- quality products 5/5
Just got a pair of Tods boots, unfortunately too small. They were delivered in 3 days, came in a box I could reuse and had a courier pick up my return. Very classy company. Will def use again.
Europe wear for USA 5/5
Only one complain - return 30 days. Think twice before order and go try it on immediately. Other than that everything seems to be cool
Love Farfetch 5/5
I wish no shipping charge on sale