App was easy to use..
Duskii swimwear, especially the rash guards are beautiful and perform exceptionally well. These fashionable body flattering rash guards and bikinis have inspired me to go workout daily ay my fav open gym, the beach. With the duskii rash guard I’m safe in the brilliant sunlight playing until the body lasts! 💕
They cancelled my order for no reason so when I called they realized I was black and hung up the phone this site is not for black peoples I guess white people the only ones have credit cards
By ya mkther
Terrible order wasn’t even going through
Chinese Replica 1/5
This app selling Chinese replica on price of original don’t spend your time and money on this app
Love this site! 5/5
Great products with fast delivery!!
Amazing service 5/5
Always very fast shipping and product as described
Do not buy from this website 1/5
I ordered a pair of Alexander McQueen shoes, I’m a currently a gold member and I tried to return my shoes with a label that FARFETCH emailed me. Long story short they lost the shoes and are asking me for evidence that I returned the shoes “can you please send us a video of you giving a package to DHL”. Mind you I called them before processing the return so that everything was properly handled. I never in my life experience such bad customer service and it’s such a shame I have to write this review because I really loved buying from them. Advice from me to new buyers record yourself returning items and keep it for your records just in case. I lost 700$ with this app and their customer service it’s just ridiculous, same conversation on repeat. It’s been over 4 months and here I am trying to see if I can get my refund but they’re not helping. It is not my fault they screwed up somewhere in their supply chain and now I have to pay the consequences of their mistakes.
It is nice but costy shipping for Middle East
Waste of time 1/5
I have literally perfect credit and my payment isn’t accepted with 3 different cards. They cancel the order almost immediately—I’m based in the United States. Is this a foreign app?
I was literally about to spend 3-5k. Their loss.
Unreliable. Waste of time.
By yeviv personal shopper
Search function is the worst 1/5
I type a brand and model but as soon I want to filter the many results it includes a million other brands. What gives?
Nice time shopping 5/5
By Smooth process
Good quality. Smooth process. Thanks!
Over priced for nothing!!!!! 1/5
Y’all are selling things wayyyyy too high it’s ridiculous I didn’t even purchase anything do to the fact I know I can buy it cheaper at 100 other stores or websites y’all are crazy!
Love this app and website 5/5
By thouraya a.
I love shopping at farfetch they offer the beat products and services
Pretty great app! 4/5
Been using Farfetch for around a year now, and it’s become my new go-to.
A couple minor adjustments and it would be perfect! I do wish there was a filter for sizing. Sometimes the “refine,” category will allow you to filter by size, but usually you have to click around on a ton of items to see if your size is available.
Another improvement would be to allow a bigger wishlist, because 100 items definitely is NOT big enough!😂 If I see something I really want to save for later, I have to add it to my cart and let it sit there, or remove something from my full wishlist if I want to save it there.
Their customer service is fantastic, and are in contact quickly every time if you have questions or concerns. Tracking information is always added for orders, and they ship surprisingly fast.
Over all, I really enjoy Farfetch!
Best shopping experience ever!!!
And always best merchandise and fast delivery!Looooove!
Advertised Promo code doesn’t work 1/5
Advertised promo code listed in the app details page on Appstore doesn’t work which is misleading to users.
Great review from Kenneth 5/5
Got some drip from here just need more rick owens and amiri selections. Maybe some more Japanese brands and local usa brands for the usa store. Will bring more customers
Bad service 1/5
I really don’t know why I’m still doing business w far fetch. I had a order stolen, you all gave me a promo code to use for my order, cancelled my order and took my promo w/o me being able to use it. I’ve already verified and that was the reasoning behind my cancellation. I’m very disturbed
I ordered a comme des garçons shirt from here on may 16th. My shirt just arrived on august 8th. I believe I payed to have it shipped to me in 3-4 days. I contacted usps because when I went on the dhl website it said that it had been shipped to my local usps hub. Usps told me to contact dhl and I basically heard nothing back from them. I went to every usps hub in my area and they all told me they didn’t have it. Extremely inconvenient because I was planning on wearing the shirt for an event I had coming up. I don’t recommend ordering anything off here if you want it in any kind of timely manner they might take 3 months to bring your order !
Super easy and fast 5/5
Love how easy it is to search
Bad experience 3/5
By 8 i 75
Ordered a Bally shirt black! They send a white one. I ordered another black shirt and another white shirt. Smh
Too expensive 1/5
Why is everything so expensive and not even worth paying for? Imma delete this app
Not able to indicate gift 1/5
This was a terrible experience
Using Apple Pay I wasn’t able to select gift
Love how they have every size and the fastest shipping possible
By Accept My Flows
Every time I order from these guys my order end up getting cancelled & It take days for them to refund me my money. Please don't order from them.
discount code would not work 2/5
By Davon Newton
discount code didn’t work
Luxury Shopping 5/5
Awesome clothes, the packaging was perfect. Recommend 1000%. Versace!! Love it
I ordered yesterday and my order was canceled today I don’t understand how that occurred !
I started off loving this site but now I feel disappointed because it messed up my order and confidence in the site !
Buyer beware! Scam! 1/5
Had a package that was never delivered. Farfetch took over two weeks to get back to me. No refunds zero help. They have zero care for the customer. Proceed with caution when using them. If you have an issue do NOT expect any help whatsoever. Their customer service is absolutely deplorable to say the least.
Late order and bad customar sarvice 1/5
I order in 20-6 broush tory burch in same my country but the they didnt bring it untile
3 week when i call to customar sarvice they say we will check and never do any thing it tooo bad and this last time i ordar from farfatch
Difficult to return/exchange 1/5
This business model allows a small and window and frustrating experience for returns/exchanges. So, hopefully you get exactly what you want the first time. If there is a modicum of hesitation for a purchase, don’t do it. I had to wait on hold for over an hour to speak with someone who offered no help to merely exchange sizes on an item.
Worst customer service 1/5
I bought a gorgeous pair of tennis shoes from farfetch. I adore the style and brand but at 3 weeks they developed a clear manufacturer defect. After only wearing for a short time, the stitching opened and caused an enlarging hole. I understand that luxury hand crafted goods can have defects and asked for an exchange of an identical pair since they were so new. I didn't want my money back just a functional pair of shoes since they were not inexpensive. However, farfetch denied me this saying it was past the return date (by 10 days to be precise). I sent a dozen photos showing the problem and how good the overall condition of the shoes were in otherwise (like new!) but they said that I could either send them back for repair to the partner shop in South Korea or they'd offer me 10% the purchase price to cover repairs. I didn't purchase from that shop...I made a transaction with farfetch and assumed they would stand behind their goods. After back and forth, when I did not respond to their offer in 3 days while mulling over the awful offer, customer service emailed me saying if they did not hear from me in 2 days then they'd consider the matter closed. I cannot give the customer service a worse review. 10% would only cover a fraction of such a repair- forget that we are amid a pandemic when many online companies are making exceptions or extending return times and zero cobblers are open in my area. Note: they also said it can take 3 months to get my shoes back. So now I paid money for a defective product which I truly love and just want replaced but instead have to trust will be repaired appropriately and also have to go without for months. I can't dissuade you more from using this site!!!!
Good service 5/5
Happy Customer 5/5
From the time I signed up with this site I have nothing but a wonderful experience from customer service and fast shipping plus the prices are great
Customer service 5/5
Great customer service! Thanks not to mention great prices as well .....
iPad version - ehh 4/5
I hate it when you click on a site and have to turn your iPad sideways especially using the 12.9”. I prefer looking at it like a book...easier to hold. Also couldn’t find a back button. Hard to navigate, can’t select several categories-one one at a time. Otherwise....they have great service. Returns always easy.
Refund problem 1/5
They haven't refunded me the money since APRIL. So it's been 3 months and no sign of refunding
The best 5/5
I love the app!
On point 5/5
From app to door has been seamless.
Good deals 5/5
The best place for retail therapy. Fast delivery
First Class Operation! 5/5
I have purchased many pairs of shoes from Farfetch. I’ve been 110% satisfied every time. The packaging, the communication, customer service and product is first class every time. Impressed!
A great service always !!!!!
Farfetch is far out!! 5/5
Horrible Customer Service 1/5
Horrible customer service they take for ever to respond an email.