Don’t take afterpay 4/5
By DHate not for stupid people
U guys do not take afterpay y is that still love shopping with you guys
No promo code was allowed
Best app ever 5/5
The best app to purchase
Such a pain to order from them 1/5
I have had my order canceled twice when my info has all been valid, and was not contacted whatsoever before they my cancelled my order. Have talked to customer service multiple times and they are no help. Do not recommend to anyone 0/10
Cool items 5/5
Awesome Accessories to purchase
My guyzzz 5/5
By Owe Cee
FarFetch will fetct it for you😎🪃
I don’t received any discount in my 1er orden 2/5
I don’t received any discount in my 1er orden
Lots of Negative Reviews 1/5
Due to the numerous negative reviews I have opted not to use this site. Customer service is equally important as the product. If I receive a product not as described or as expected, then this issue should be remedied swiftly. - It’s a no go for me.
App is clunky 2/5
With the recent updates, there’s no way for me to see just my favorite designers.
Literally just want the list. Why’s that difficult?
App also forces landscape mode....
They’ve Got the Goods 5/5
I can find whatever I need from anywhere in the world at competitive pricing and great quality!
Everything is overpriced! Not even nice stuff 👎
Favorite vendor! 5/5
The difference, your outstanding customer service and gracefull patience and support. Sicerely, A. Smith
Easy shopping 5/5
Love this app, super easy to shop in!
No idea what is going on 1/5
I just got a push message from farfetch, "a test message", omg, could your engineers work more carefully? Please dont use production to test, and improve your customer service pleasr.
notifications are sooo annoying 1/5
By lolol toros
i have all my push notifications off for this app and still get notifs🥲 the final straw was the push notification that said “this is a test message”
please 👏🏽 stop 👏🏽
Good Experience 5/5
Made my first purchase, it was really easy and they had the item i was looking for even if it was sold out on the retail page
I love this site. One of the best apps to buy name brand and designer clothing from. Always accurate and on time with delivery. Reasonable prices and there’s always a sale. Very Trustworthy!
Stay home and shop 5/5
By Ady Didylla
U dont have to go out.. just Farfetch ! Many options and u’ll be crazy 😁
Bad customer service 2/5
Cool idea, but if anything goes wrong with your order expect FarFetch to be little help. After receiving shoes from Philippe Brand Paris that were cheaply made and peeling after a couple wears, I reached out to FarFetch about what we could do. It took them over a month to get in touch with the brand. I had to follow up several times. Then, they gave me 12 hours to package up the shoes to send back for “inspection”. There was no guarantee of refund. Nothing said about the time it might take. And after waiting to hear from them a month, they just sent a delivery driver to my house (I wasn’t even home) without getting any confirmation from me in 12 hours. They also asked me to package them up in the “original packaging” 2 months after purchase, so clearly it’s a method to not have to compensate the customer. If you’re happy with the product, you’re probably happy with FarFetch. If not, well they aren’t going to do anything to fix it so you’ll be like me: deleting the app.
Excellent service shipping
Best App ever 5/5
I woulda gave 6 stars but they wouldn’t let me
I love this app because everything you need you get it.
Even though it’s says the item is shipping from a different country and the duties are included, it charges you tax at check out. Bummer
Promo code 1/5
You lied about the promo code, why 😒
First stop shop 5/5
I love Farfetch! I used to have to browse multiple sites to find the things I love. Farfetch has all the designers I love. I even was able to find a birthday gift for my 12 year old so (Supreme). I haven’t shopped in another site since I have found Farfetch.
App interface is great however the service is very unreliable, I needed a dress for an event and ordered it in advance and it was delivered 1 week late. The customer service team did not have any answers for me as it was just stuck at the warehouse. I would not recommend for those in a hurry, it is inconvenient and unreliable.
Order cancel 3/5
I been order 1 item for weeks now and it’s being cancel even when I respond to the additional email u guys sent , can you please look at my problem
Mr p 5/5
Good quality, best price
Good stuff 5/5
Good stuff on here I highly recommend
There’s a difference between chevron and striped 4/5
When I try to search “stripe” “stripes” or “striped”, mostly chevron styles appear
And it’s so hard for me to look for actual striped stuff, not the ugly 2013 chevron pattern
Terrible at delivery and shipment tracking 1/5
Ordered a product little early than I wanted. Product never delivered. There is no tracking information. Customer service also cannot track where the product is and cannot give an estimate delivery date. First time placing order in Farfetch. Complete disappointment. Ordered a gift for anniversary which is never delivered. Would like to give negative stars.
love farfetch 5/5
awesome service to taiwan.
The best collection 5/5
I love Farfetch. The simplest way to shop and a fabulous collection.
Updated inventory 1/5
It’s trouble that you guys don’t know what is in the inventory. You should require the stores to update daily what is left to buy. Instead of thinking you’re buying something then get an email saying otherwise.
My Favorite 5/5
Thank you for always having a seamless experience and offering me such great deals on all my designer faves ❤️
Returns are difficult 1/5
Returns are both costly and difficult
Love this website love the delivery service from DHL express just wish more promotional codes will be more available with the amount of money that’s being spent great discounts
Quality and official designer products 4/5
Had one mishap with the wrong belt being sent to me. Besides that I’ve always received A1 service. Their customer service team is the bomb!
No respect and rude 1/5
The do not respect and the dont even reply to anyone and they take my money and cancel my order for no reason i tried to contact to them million time and didn’t get any reply!!!!!
Farfetch a fav 5/5
Love this site - always unique and fashion forward items! Shipping and returns always on point as well!!
HORRIBLE CUSTOMER SERVICE! 1/5
I bought a handbag for my friend. She received a wrong item. I emailed customer service about it, asking if I can contact the seller to exchange. Then he started the return for me. Then there was no schedule a pickup option in my account anymore. I know how to return an item from my account, I was just asking if there was a way to exchange! His mentioned he can book a pickup for me so I asked for it and never heard back. Then I called the customer service phone# someone eventually scheduled a pickup on the next day. But no DHL person showed up in the end! My friend had to drive to a DHL location and drop off the wrong item.
After returning the wrong item, I tried to order a similar item from another seller for her. I used a one time 10% off code, however the order was declined due to their system error. So I called customer service again. This representative said I could go ahead place the same order without the promo code, they would manually review and approve the order and refund me 10% of the item price. Eventually the correct item arrived. I asked the same representative about the refund. He said that they couldn’t refund back to my credit card, it was store credit. Such horrible shopping experience. I won't buy anything from farfetch anymore!
Many items cost more than twice than from designer directly 1/5
All the items for Miu Miu are twice the cost that the designer charges. Where does the rest of the money go?
Horrible service 1/5
By Yung Dadddy C
I was charged for an order, and the order was cancelled due to some form of verification. I received an email saying it can take up to 14 days for a refund. If Farfetch has been hacked, or has experience with fraud then they need to invest in better systems/software to deal with this. Cancelling an order and forcing customers to wait 14 days for a refund is a scam. Especially in this era of COVID-19, if this issues isn’t solved I’ll never use Farfetch again and will tell everyone I know not to use this app based on my experience.
App never opens 1/5
Mostly it won’t open and says to “retry”. I end up looking at Farfetch on their website
By Terrance Peterson
This is one of my favorite websites for a variety of reasons. They ship your clothing fast plus you can find a lot of great designer material without worrying about authenticity.
Only one complain 4/5
App is great but the 10% off code for signing up didn’t work and said was expired.
Love ordering 5/5
Everything always come pretty fast! Good & authentic! Super secure packaging! I’m gonna be ordering a lot of stuff even after the holidays ‼️