Horrendous Customer Service 1/5
By brookemangum
I never received a packaged I ordered this month. I reached out to customer care to find out what could be done. It was marked delivered, with no picture proof. They advised me to contact the Lashership delivery company. I have not heard anything from anyone. They were sure to tell me I could not be refunded because my has been marked delivered. Absolutely does not work like that at all in retail. I unfortunately am filing a claim to dispute this charge due to the lack of customer service. I will not be shopping in the future. I recommend boycotting this company. Customer Service is a 0/10. I hope this helps all the young folks out there. Dont do it. You will regret it and not have an outfit for your birthday as you planned a month ahead. Thank you.
No customer service number 1/5
By Amber Scaife
You people have horrible customer service! They lost my package and now they’re saying they cannot do any about it?! There’s not even a customer service number to call, this place is a scam!
Terrible customer service/ bad quality clothes 1/5
By TrueJourney
This company is the worst and a scam. Anything that goes wrong with your order due to your fault or theirs will not get resolved. They will simply tell you to make a returnand of course you will have to pay the return label for that. They will never refund you to your original payment because all they care about is you spending more and more money with every time you do not like an item or if the item does not fit well. Their website is extremely slow and lagging. I have had issues with orders where the total amount was greater after the purchase was made because of a glitch in their website. I’m not purchasing from this website again. Their quality of clothes is cheap and their customer service is awful.
SCAMMED ME FOR MY MONEY 1/5
By yerrrrrrey
Package was supposed to be delivered January 5th. It is now January 22nd. I only ordered 4 things. There is NO contact number to call and their only response is offering you a $10 discount on your next purchase. They are a Fraud. Contacting my Bank and reporting this as fraud. Never received my package and I’m out of $180.
The worst 1/5
By 8184vik
Scammers! Don’t ever refund your money and gift you credit. Kept my return and didn’t issue refund claiming it was “final sale”
Yin &Yang 2/5
By Cashmeoutside broke
Great sexy curvy cute clothe,but please know your size. The return policy is rough and No Cash Credit refunds store cards only.
Before you purchase make sure all items are right size you can’t call and correct the size before it ships. Make sure your items are not those sale items that are not returnable because you can’t return for wrong size.
In the end you spend more time being angry with this store than enjoying the clothing. I’m rating low because it’s been more hassle than anything and now I unfortunately have three items one that says 1X and is definitely not and other item I love and want to keep just would like a smaller size and not able to return for smaller size so technically I love about 80$
Return policy 1/5
By kevinjp98
To be a big brand not allowing someone to change there address is kinda low it’s basically like I was told we can’t change our address once an order is placed
FASHION NOVA TOOK MY MONEY 1/5
By Start123.$
Bought something last week still haven’t received an order number nor confirmation email I HIGHLY PREFER SHEIN. In this was my first buying I will Never spend my hard earn money with them ever again THIS APP STILL HAVE BUGS I HAVE PROOF OF PURCHASING IN NOT GETTING MY ORDER
Do not buy from them! 1/5
By Matt.is.me
Literally never left a review for a big brand thats bad. But these guys deserve it. Horrible horrible customer service. And you better hope what you bought fits and you like it. Because they will make the return process a pain
Waste of money 1/5
By AzalTereza
Ordered 4 items and im still waiting for them. Return policy is horrible too, no refund just store credit??
Don’t buy from here 1/5
By kylebuger2
Their returns are scams and they give you half your money back and it’s a gift card. They make their clothes the wrong size on purpose.
Trash 1/5
By kobe.E
I ask for a refund it need send my money back
They’re ok but… 2/5
By Matt Youngblod
Fashion nova sends out way too many emails and app notifications a day. You try to switch it and no changes.
Review 1/5
By Maimmmaa
Great clothes but BAD customer service !! NEVER GOT A REFUND FOR 2 ORDERS or response . Count yo fccn days fashion nova
Do Not Buy from Fashion Nova! 1/5
By breeneen
The worst experience ever! I purchased 3 coats! I only received 1 coat. It was delivered to me; they knocked on the door and I signed a slip. I never received the other 2 coats! Never! They say they left them at the front door. And that’s was that! So, it’s a hit or miss! I will never shop with them again.
Let us pursue a Class Action Law Suit against this company! They are Trash!
App/Website Features Are Limited 1/5
By DanieeW$
The app is great for shopping with the company, however in the world where technology is taking over - they should have the ability to update your contact information such as your email address or delete your online account FROM THE APP/WEBSITE should you choose!
NO EDITS OR CANCELLATION AFTER PURCHASE :( 1/5
By bxrbie.vero
I wish fashion nova let ua edit our address since I put the incorrect address by accident. Now I lost my package in another state where I used to live. $30 to in the garbage. So disappointed :(
Glitchy 1/5
By Nickens777
App and website is super glitchy. Won’t load to the next screen, just resets so you can’t long in or buy anything. They also don’t have a support to email. Terrible app.
used to be good. 4/5
By juanita.mc jay
i used to shop alot at fashion nova but there prices increased on the most basic things.., i recently started ordering again and for the past 3 times i ordered i payed for express shipping and it hasn’t came on days it was supposed to, they increased there express shipping, i ordered on thursday and my clothes was supposed to arrive today but instead it’s now arriving on the 29, If the stuff we order isn’t gonna come when we want it stop the false advertising, and having us pay extra.
First and Last time buying from this company 1/5
By RicanMamii__
I don’t normally write reviews but I am livid at this point. I ordered 3 pairs of pants once it arrives I notice one of the pants is missing it’s button, I contact customer support by email because there is NO phone number to speak to someone. On top of getting defective items I started a return and I had to pay for the return myself $7.99 to ship it back, I get an email saying they received my return but cannot issues me a refund to my original payment and they will be giving me an e-gift card that I can ONLY use at their store, I was told prior that I would receive my refund to the original payment and I’ve contacted them twice about it only to be sent a copy paste from the first email that they DO NOT issue refunds but only store credit.. like? What? I’ve never seen a company that is legitimate not offer the option to refund to the original payment. Mind you these purchases were gifts as Christmas is around the corner and they were defective so now I have no products and no refund, and now I have it set in my mind I’m never buying from fashion nova ever again. But now I have store credit to a store I don’t wanna support any longer. So if you buy from them make sure you absolutely love what you’re buying and that it’s going to fit cause the refund process is a nightmare. They do not care about customer satisfaction at all.
Horrible app 1/5
By HaPpYsToneRtHAtwAnTStaCOs
Don’t bother paying for express shipping you won’t get your package on the date it’s supposedly going to be there. Easiest $20 scam ever..
Bad Experience 1/5
By Miss Mahan
I ordered with them 3 Christmas PJs I wanted the 3 of us to wear the same set but they only sent 2 even though it wasn’t sold out when I bought it meaning they don’t have live inventory and I couldn’t get my money back ( to buy somewhere else what I need it ) They only give you a credit store if you need to return something. Also order 3 tops they are small than I expected ( good thing I am small woman )
Worst customer service 1/5
By sharifatu
I’ve been shopping from fashion for the past 6 years with no complaints until 2 months ago when I purchased about 200 dollars worth of tuff , and she shipped the items to a different location which I called the customer service to inform them about the situation and this people refused to resend me my stuff after being a loyalty customer. I’ve decided to let it go but that’s $200 worth of clothes. I will never and ever forgive them even after my dead body.I’m sure by now the package was returned to them because the Neghbour at that address said he gave the package to the ups truck. I don’t think I will ever trust them with my money.
Horrible service 1/5
By Jennyyiii
Fashion nova has the worst customer service! And give out a lot of false advertising I paid over more then $100 and it says 1 day free shipping and I get a email that it will arrive in two weeks? Like really I understand shein because they are out of the country but why lie and say one day free shipping but when I make the purchase I get a email saying two weeks . And the worst part they won’t cancel my item and I can’t do a return ! Scam scam scam I hate this company
The worst experience 1/5
By Tika Upreti
I needed to return the products but I forget and order and email, there was no way you will reach out if you lost your order or email.
They should have phone number to reach out so they can pull the order using address or phone.
I would never use fashion Nova Now onwards!!!!
Horrible service! 1/5
By TMRB!!!!!!!'!!!!!!!'
I ordered $50 worth of clothes and never received any of it. I have filed several complaints and they will not refund me. WHAT A SCAM!!!!!!! To top it off the customer service number tells you to go to the help center and then hangs up so essentially you never get to talk to a real person about the issue. Don’t recommend buying anything from here.
Delivered to wrong address NO RESPONSE from customer service 1/5
By Tbrantley138
I ordered from FASHINOVA during their BLACK FRIDAY SALE. For just one order my clothes were shipped in 3 separate shipments 2/3 of my packages were delivered DECEMBER 3rd to to wrong address. I confirmed with GSL (delivery carriers ) that it was not dropped off at the right place. I emailed customer service on the app because that is the only way to contact them it said 48 hours at the most for a response. It is now DECEMBER 8th I have yet to get a response via email and I tried to reach them on the FASHINOVA app and everytime I click on the app it won’t load. SCAM I will never shop with them again this is the ONLY COMPANY that does not respond or have a actual customer service!!!!!!!
Terrible customer service 1/5
By baoms rfiqomwla
I’ve recently moved states and have started ordering things online more as I don’t like going out. I placed an order 2 days ago and my order was cancelled out of the blue and I received an email stating this.
Hi My Name ,
For your protection, we have refunded your order because your billing information does not align with your financial institution. Unfortunately, we do not have the ability to determine why the order would not process. Please reach out to your financial institution for more information.
Thank you,
Fashion Nova Customer Care
A simple solution to questions about the authenticity of my purchase would be to ask for a current picture with valid id and card used for purchase. I rarely find clothes that fit my aesthetic so I was very excited for my purchase. I understand people steal but treating all customers like criminals is terrible customer service.
Waste of money 1/5
By dont/waste/ur/time
If the package isn’t delivered, but the carrier says it is, they just tell you to report it to the police as stolen. The most they’ll do is give you a $5 gift card regardless of your order and they will NOT send a replacement. You better hope your package is correctly delivered otherwise the entire order was a waste of money.
The worst 1/5
By joseph860
By far the worst services I’ve ever received the items i ordered I never received and I’m not getting any help what so ever
Hassle, cheap, inconvenient 1/5
By Margie2m2
TERRIBLE… All automated email customer service. They took 40 dollars from me and were misleading about refunds. Better when you could call. I will NEVER waste my time with them again. I’ll be shopping elsewhere thank you very much. I used to buy the majority of my clothes from here but tbh not worth the hassle and inconvenience. My shoe came broken too was better quality years ago.
NEVER EVER BUYING HERE AGAIN 1/5
By @opp.ceo
I ordered my clothes on November 26 say that my clothes will be here December 2 now it’s December 3 now is saying that my clothes won’t be here until December 14. How if I pay for 3 to 7 day shipping?
Bad customer service 1/5
By jay4763
I wish I could give FASHION NOVA 0 star, they delivered my packages to a nonexistent address then after y’all not trynna help relocated my order. This is really ridiculous
Pésimo Servicio 1/5
By adjvvnsrg
A mi me paso que me enviaron un paquete diferente al que pedi les mande mil quejas y nunca me hicieron caso, solamente fue perdida de dinero ya que no hicieron devolucion de dinero ni trataron de enviarme el artículo Correcto, asi que les recomiendo no descargarla si no quieren pasar un desagradable momento como el mio
Slow shipping 1/5
By $prite lee
Have an important business meeting so I ordered a suit a while ago and the package got delayed. Whatever, I ordered another suit with the fastest shipping option which when I was ordering said it would come on the exact date I needed it to so I bought it. Just checked and it said it’s coming a day late now. Bummy shipping, order whatever you want a year ahead of time. Products look nice I can’t lie I just wish they didn’t screw me over on the dates and kept their word.
Fashion nova online froze 1/5
By Ukisn
Went online for the $5 and under sale and the site “suddenly crashed and wouldn’t pull up 🤨🤨 tried this about 3 times still not pulling up I find it so convenient considering it’s a sale also I have great service.
Horrible customer service 1/5
By taco<>
If I could leave zero stars I would I have never had such an issue with a company and their customer service. I have had many occurrences with this company and it is all a scam! They don’t care about their customers, only their money. There are so many other companies who handle their customer service like gold and fashion nova isn’t one of them. I will never order from them again. Beware- you may never get your package or the items in there will be broken/torn and you can only get credits back after you send them the item and pay your own shipping fees and if you bought the item while it was on sell well, you will have to pay full price if you want it again.
Need to Allow Pictures for reviews ! 1/5
By Lampitha
They need to allow customers to post pictures for reviews so that other customers can see the quality and decide whether or not it’s what they want to buy…could stop a lot of unnecessary returns if pictures for reviews were an option ..
Their Products give you cancer 1/5
By bernicesj
So first I wanna start off buy saying that I am very disappointed I was buying fashion nova for maybe 1 year and half and sometimes I would see some of their products have a warning tag about them containing lead which causes cancer and and let me tell you that fashion nova is terrible and they do not care about peoples health at all all their products material is very dangerous and has know to the state of California to cause cancer and they still would sell you their products and not care at all I am so sorry for the people that continue to buy this brand it is terrible and honestly wouldn’t recommend it to anyone if you love yourself do yourself a favor and get rid of the app
Lost my package 1/5
By jujuju1245
They lost my entire package by delivering it to the wrong address and their support team emailed me that they are not responsible.
Keep having delivery issues 1/5
By kesh__22
This isn’t the first time I had a delivery issue from fashion nova the first time it was sent to another house on another block which I have no idea of. I have had delays in my orders so I took a break from ordering. This time my daughters really wanted winter jackets from here . Me thinking things may change hasn’t . My package hasn’t even been shipped out and I ordered it last week. I promise this is my last time ordering and i honestly blame the shipping company they work with which is laser ship.
Delivery is horrible 1/5
By hernda2004
I was excited to try out the cute clothes I bought, I’ve spent over 100 dollars on clothes and None of them have arrived despite saying they’ve been delivered. I doubt I’ll see any of my clothes due to the fact that they have UPS as their shipper. Very disappointed :(
Love the fashion 1/5
By La Guera 805
Iv been ordering form fashion nova. But lately my packages have been arriving at different address and I call and they just say the driver delivered it to another home and they can’t do nothing about it. And it’s not just $50, iv ordered over $300 and no answer or money back. Specially around December watch out ppl. They do it more around this month.
Shipping scam 1/5
By Sheistroya
Paid extra for the 1-business day shipping and thought everything would be fine. Checked the app and saw I had to wait 6-7 days for my order to be delivered. Was refunded for the shipping fee but it was extremely inconvenient because I had a flight.
They will steal your money. 1/5
By Bigboodyjoody
Do not order from them. You will pay for merchandise and not get it.
The app does not function well 1/5
By bmatieqq
I would start shopping from fashion nova again but for years the app does not function for me. After adding several items to my cart, my cart will clear. This will happen over and over and I can never get it full to where I want to check out because it starts over by itself again. This is been going on the last few days and the last time I shopped at fashion nova during the pandemics early days, this was also an issue so I see it has not only not been fixed by escalated to where I have yet to been able to get my car to check out.
VERY BOGUS COMPANY 1/5
By lpvenj
NEVER received my package ever. Was told no refund due it not being their fault. Although they use delivery partners no one has ever heard of. Items were delivered to the wrong house. I would know, I have cameras at my door :) waste of money
Great Clothes, Bad App 3/5
By •Weeb_Trash_•
The app is constantly glitching for me. Just tried to open the app and it immediately closes, no matter how many times I try. The app sometimes also randomly closes and it’s frustrating. Want to buy more from this store but I can’t if the app won’t even work
To expensive for not good quality 1/5
By moneymakin\04
The clothes do not fit how its suppose mainly dresses and jeans and they overcharge. You better off shopping on Shein or something else.
