Receiving order 1/5
Have yet to receive my order from NOVEMBER so I filed a claim for it and they denied it. Have been trying to to get a refund and was denied as well. Horrible overall. Not the only this has been happening to
Terrible update 1/5
You can no longer see full images of the clothes when searching for a specific type of item. Only small thumbnails. If you want a better view you must follow their category collections which make it harder to find something more specific Ex: searching satin shirt as opposed to going to shop>tops>shop all then trying to scroll through the hundreds of items to find what you want. Not made with ease of use for customer in mind.
Orders not received 3/5
Hi. I love shopping at fashion nova. They have lovely and sexy clothes. But recently, I am angry. I ordered some clothes since November 2020, and still have but received the order. I do not know why. The worst thing is the customer service is bad. Also, I ordered clothes to send to Nigeria, and mistakenly put in the wrong address. The clothes was not sent. We are still waiting for the refund.
Don’t buy ! 1/5
I ordered $200 worth of clothes from fashion nova on November 26 and it’s currently January 17 and I haven’t received anything since then and fashion nova keeps upgrading the estimated delivery and supposedly my clothes was supposed to be sent on December 5th
I made my first order on fashion nova last week and just received it today. When I opened the packed i noticed the necklace I received was broken. I went to the help center on the app where I had to wait 25 minutes to talk to someone which isn’t that bad until you get on there and you have a certain amount of time to type or it closes out your chat. So mine ended up getting closed out. I went to the return policy for returning items online and it says you have to print out labels and stuff which I don’t have a printer. All I can say it is definitely annoying that I had to wait up to a week for item just to come in broken and can’t even return it.
By no sirve para nada!
Esta aplicación es para mujeres que se han puesto silicona he implantes por todos lados.!!!!
Online site is better than the app 3/5
Just a few things like on the favorites list online, you can see the size you liked without having to click the picture and see if the size chosen is sold out. Also i hate when using the search bar on the app as well. It is not the same so I think I will just stick to desktop/mobile site
Donttttt buy from here 1/5
I wish i could give them 0 star but anyway i ordered clothes from them for more than $200 and it’s been more than 2 month since I ordered it and it was never delivered. I wanted to cancel my order because I could’ve ordered somewhere else but they dont allow me to cancel my order. Very horrible please dont buy from here. I regret not reading the review first. My shipping date also kept pushing for like a week everytime i check when it’ll arrive. I also can’t track my order😀
Loved fashion nova 5/5
Fell in love with fashion nova during the pandemic they can keep taking my money
Never Received My Package 1/5
I ordered 4 items on cyber Monday. I have yet to receive anything. I’ve tried to contact you all but y’all keep saying share you feedback. They never provided me with a tracking number, I’ve contacted Fedex , UPS and also USPS and they’ve all said the same thing a package with my name never was revived at their locations. My deliver first said December 8, then the 11th then the 24th. Then when I talked to the agent they said they couldn’t find my order number. I have all the screenshots. No one ever got back with me.
Love them 2/5
By hgsdjldduk ff
I love fashion novas clothes I just wish they would hide the sold items because there will be pages of unavailable clothes.....
HORRIBLE SHIPPING AND SERVICE 1/5
Don’t get too excited when you shop at fashion nova. You pay for expedited shipping and what that gets she was delayed shipping. It’s now four days after the delivery date. I contacted customer service still have not heard back from them. I spent $500 on my first order with this company and I doubt I’ll ever purchase from them again.
DONT PURCHASE 1/5
Fashion nova uses a company called lasership and it has the most terrible reviews you can think of . They open people’s packages and sometimes steal it! And they rarely give you shipping updates and it doesn’t arrive at the given time . Most definitely will stop shopping on here
Bad experience 1/5
By John snow 10
My experience with this app was a bad one
i have been waiting for my order more than a month
I tried calling thim but they have no phone number
the only way to talk to thim is by mail and it’s not helpful
They don’t help at all
I absolutely DO NOT recommend
Llevo dos meses esperando mi paquete...se tardan mucho en llegar los paquete y el servicio al cliente no sirve nunca responde...la ropa core super pequeña...en fin muy malo
I was supposed to get my dress yesterday and it never arrived I paid for Fast shipping as well so wth
Save your money and shop elsewhere 1/5
Absolute scam artist! Their customer service is non existent you can’t speak to a real person on the phone. And lord knows you will need to return something when shopping with them as there sizing is all over the place. The garments are cheaply made as well. Ladies LADIES!!! DONT SPEND A PENNY WITH THESE PEOPLE!! I will shop in a thrift store before I ever purchase something with fashion nova. Absolutely disgusting service and poor products!!
UNORGANIZED AND SLOW SHIPPING 1/5
if you bought clothes during Black Friday you already know! But I purchased 85$ + for free shipping and it arrived a month plus after my purchase. Not only that but when I contacted Fashion Nova their ‘representatives’ gave me the run around and no one knew where it was. I had to sit and wait wondering when my package would arrive.
Terrible customer service 1/5
I couldn’t get nobody for customer service besides a bot, which did nothing for me but tell me to try again later. Very unprofessional. Also I paid for fast shipping just got my order to come in 3 weeks later. I do not recommend fashion nova for anything, literally there the worse!!!!
Terrible customer service 1/5
I placed my order a month ago, no response from support, the line never answers my call, no response on any social media.
Terrible service 1/5
The company blew the delivery of my Christmas order, I had to email them
Countless times. All the customer service numbers were shut down, and then finally on Christmas Day they sent me an email saying sorry your order from cyber Monday was lost. Then they sent out another shipment of it with less items cause they had since sold out of them. Peoples presents were missed out on. And they offered nothing for the inconvenience. This was the worst ecommerce customer experience I’ve ever had.
Was good 1/5
I’ve ordered in the past but my last order the day after thanksgiving never arrived I’m really disappointed and I’m not the only with this issue several others have the missing package problem never ordering again especially if it’s shipped with Lasership
never got my jeans 1/5
i ordered a pair of jeans a month ago and i haven’t got them this is so dumb i’m never buying anything in this page ever u guys are stupid
Missing package 1/5
I am beyond disappointed with fashionova customer service. I have been contacting customer service for almost a month now about my missing package no one has been bothered to give me a response nothing!! I had requested a refund still no answer. It is been almost two months since i have made this order and i haven’t received anything till now. The worse part is not even not receiving my package it is the fact that customer service is literally a joke. How have been contacting you guys for weeks and no one, no one contacted me back!!! This is ridiculous ! So much for customer service huh!
I Hate The App 1/5
I loved it at first but now I hate it I love the style but the app is sooo not worth it I ordered some jeans like a month ago and it said my package was delivered on the 20th I still haven’t got it so not only did it take longer than it was supposed to but I also didn’t get my package and for some reason it won’t let me log in to it at all I’m so upset🤧
Missing packages 1/5
They lied and never gave me my package when I tried reporting it they deny everything and even when I call they still don’t answer , it’s not right to take someone money it’s not right they need to be told on
Mi will never buy from here again!!!!!! 1/5
By Marquan T.
So I still haven’t received my first order that was placed several weeks ago from FashionNova, now I ordered another package and I can’t even get in touch with customer service to let them know they have the wrong address they are shipping to(idk where the address came from) so now I’ve had it with fashionnova and I plan on returning both packages and cancelling the orders. I’d rather wear Walmart clothes than come back and shop with these people again. Very bad taste that every time I’ve ordered I never receive my product or able to even get a positive resolution from the. They told me my first order has been delayed, yet no updated time frame smh. They don’t even try to make up for the mistakes they cause. Horrible Customer service 👎🏾👎🏾👎🏾
Missing packages !! 1/5
My packages never arrived and they refuse to get in contact with me. Their service is horrible and i do not recommend shopping from here.
Worst customer service 1/5
Placed a $400 order on November 26, still have not received it. Phones are down so you can’t get ahold of anyone. I’ve sent 5 emails requesting an update, just to receive a generic response stating I can track my order at the link below. I have spent close 2k with fashion nova this year alone. I will never do business with them again.
I ordered a month ago, and they never updated me on my order or anything like that. So un organized
Worst customer service ever 1/5
I still haven’t received my order from November. Try to call they don’t accept calls at the moment. Email them they don’t respond back. They dare delaying my Christmas gift from a purchase late November. Last time I’ll be buying from yall. Every week they push back my expected delivery day.
I have not received my order 1/5
It had been 18 days and my order still hasn’t been received usually when I order it comes on time now I haven’t received anything
Never again 1/5
I wish never order off this site again I will not recommend anyone to shop with y’all .. just poor service .. Amazon is the way to go or anybody but them lol
App CRASHES! 3/5
I am giving this app a 3 star rating as it continues to crash right when I am trying to make my purchase.
By am gn bed edrh
I ordered a bunch of clothes and I didn’t receive anything not even a refund. I reached out for support and they said a fashion nova member would respond in 24hrs...it’s been 3 weeks now. Horrible experience.
Worst experience I’ve EVER had with a brand 1/5
I placed an order in NOVEMBER to order CHRISTMAS PRESENTS, that were supposed to be here a week ago. Not only has the expected shipping date gotten pushed back every single day, but now IT WILL NOT AREIVE UNTIL AFTER CHRISTMAS. Every time I try to reach out, they send an automated message and no phone number or email to contact them directly I have never been so disappointed in a brand before, and once I receive this package I plan to never use Fashionova again, and I’d advise anybody else reading this to also do so.
FN get it together! 1/5
I love Fashion Nova and always ordered my clothes from them, but this is my first time experiencing a delay in my orders. I orders three outfits on Dec 2nd and the others Dec 10th and here it is Dec 19th and they still haven't arrived. They keep change the estimate delivery date. My orders was suppose to come this week but didn't. Now it says Dec 21st, then change to Dec 23rd, and now Dec 29th. Like seriously? I just need a update on my order and it's not allowing me to track my order...
I said what I said. 1/5
I ordered two things 21 days ago on thanksgiving. An email was sent staying my package was going to be delivered by December 8th. Now it’s December 18th. Also, fashion nova keeps sending me emails saying “Review you’re order” when I still haven’t received my order. Make it make sense. Please provide information the right way on a person’’s package.
Horrible experience! Multiple times. I have always seen great reviews for fashion nova and I wanted to give it a try. But when I ordered .. My package never even sent out and its been a MONTH. THEY REFUSE TO GIVE MY MONEY BACK! Because of “ No Refunds “ but I haven’t even received my package? and its definitely not moving! Its been in the facility for this whole time. Haven’t even processed. You guys are playing fruad! For $100 ? I will get my attorney involved.
Bad customer service 1/5
After this month I will not be ordering from fashion nova I’m missing packages I Keep trying to reach out to them from everything the phone emails and their social media and they on social media posting but can respond back I order November the 27th and it’s now December the 18th and my package was supposed to come November the 8th and I still don’t have them
By Nonchalant Lei
Paid for express shipping and 2weeks later i have still received nothing. I finally got ahold of an agent and they finally shipped it out only because I questioned about why the carrier doesn’t have it yet!!!!
Terrible Customer Service 5/5
It’s been over two weeks and my order still hasn’t arrived. I’ve contacted customer service. It’s been over a week and they still haven’t responded. Terrible.
Customer service is trashhh 1/5
By fashion nova is pissing me odd
Omg just please get new ppl that actually know how to work!
Horrible customer service 1/5
By Yoselyn Ruiz
I have been trying to contact them for weeks now and I have yet to hear back from them. I ordered something on thanksgiving and it’s about to be Christmas and I have yet to receive it. I’ve been trying to speak with someone and their number doesn’t work and they aren’t answering my emails.
I ordered two weeks ago and it was a mistake. Ordered took two weeks to just process because up until now it hasn’t shipped. A representative refuses to answer my emails and I just want to know information on where my order is. Delivery time went from being delivered by yesterday to being delivered by Dec 23. Its ridiculous I should’ve ordered two months in advance if I wanted a simple dress for Christmas to come in TIME.
Terrible application fatal fatal service customer service bad attention to the responses to the problems of shipments of sos packages for me the application is terrible I do not recommend them anymore because 00063 I give it I do not give it.
I loved it but not anymore 1/5
I loved it at first and it was fast shipping but now I ordered clothes 12 days ago and it’s still not here and they keep changing when is my delivery will arrive
APP IS JUNK: LOVE the clothes 1/5
The ‘filters’ and ‘sort by’ are absolutely useless. You mark ‘Available’ and still shows the sold out items. If you use the general search it will bring up items but they are very small and annoying to look through. When looking at your basket the items at the bottom are covered by the totals info bar. That’s super annoying if you want to remove something. Hopeful other people have discovered you can swipe it left and remove the item that way.
It doesn’t even save your profile or payments so you have to constantly enter the info.
SLOW SHIPPING 1/5
By you gbitsofyan
It been 12 days my order hasn’t come and the order it’s just a single SHIRT ! TERRIBLE