The Worst 1/5
I made the mistake of placing an order for the first time. The app kept kicking me out and once I finally placed my order and paid for express shipping they send me an email 5 days later and after I submitted multiple requests about why my order is now showing it would be delivered outside the delivery time frame that I had paid for. Not pleased at all especially after finding out that when I return all the stuff I got that will not even need by the time it arrives that I have to pay more money to return the bulk order when the only reason I’m returning it is because they failed to ship it when they were supposed to. I’ll stick to SHEIN, better app, same clothes at a more affordable price, better communication and customer service. Now I see why people say Fashinova is going down hill!
Placed an order that I never got because it was returned back. They gave me an e card instead of a refund and the e card doesn’t even work. I disputed the charged and Fashion Nova lied and said I didn’t return the order when the order literally never came to my house because the post office sent it back. It says it on the order returned back to sender. So the bank denied the dispute, fashion nova won’t give me back my money, and the e card doesn’t work. At this point Fashion Nova just stole my money. RUN FAR FAR FAR AWAY!!!!
Starting the have issues 1/5
I never had an issue with shipping, now my stuff is stuck in pre-shipment and nobody is available to chat and they have turned the phones off. It’s aggravating
THEY ROB YOU 1/5
if I could give less than one star I would. They literally stole my money, said it was delivered, it was NEVER delivered and they refused to refund me or resend the items- customer service didn’t help AT ALL there’s NO phone number just automated emails that are condescending. DO NOT LET THEM STEAL YOUR MONEY!!!!!!!!!
Shipping took 1 month 1/5
They should put in the details that if you don’t use the rush shipping that it’s going to take 1 month to get to you! That’s literally 3 days before Christmas and that’s really pushing it! At 1st it said that it would be here in 7-14 days and now it’s pushed back to a month! If I woulda known this I would not have ordered thru you guys?
Worst company to get shipments and refunds from 1/5
Had an order shipped out to my P.O. Box paid 20 to have it shipped in 2days I talked to someone on where my package is at. Was told that it has to be transferred to usps and don’t know how long it would take because it’s a fedex package and they only go through fedex and they don’t deliver to P.O. Boxs took 20 days for me to get my shoes then turn around and say we only give store credit. They must have illiterate people because after that I told them to just cancel the whole thing didn’t do what was told so I still ended up with shoes I no longer needed.
Stop shipping through LSO 3/5
By Flower player
Great company and great clothing! They have mastered clothing for women small waist and size able bottoms! Good quality! I’d love to leave a 5 star BUT….
the shipping company LSO that you guys use is trash!!! I never reviewed e my items on time through this company! Please STOP using this shipping company.
STOP USING ONTRAC 1/5
Will not change my star rating until they stop using ONTRAC a horrible service. We spend hundreds on fashion clothes the least they can do is use a better shipping carrier.
Don’t get me wrong the clothes are great but if they take they’re sweet time to ship it, it’s not worth it. You can’t talk to any real person if you need help you have to wait three hours and still you have to just text a machine.
won’t let you delete account 1/5
Just a little heads up. Many of my accounts have had people trying to hack into them despite me having different passwords for most sites. Decided that I hadn’t ordered anything from FN for almost 2 years and would delete my account. They won’t let you and there’s no way to contact them anymore as far as I am aware to change information or delete accounts.
FASHION NOVA BETTA COUNT YA DAYS!!! 1/5
All I know is if y’all charge my card There’s gon be problems.
No confirmation 1/5
Money was deducted without any confirmation number
9/10 you will not get your order spend more money less likely for your order to show up
My new Go to shop! 5/5
I just got delivered a huge box of stuff I ordered from Nova Fashions and not only did everything come as advertised, but it fit perfectly, was made well and came very quickly! I’m loving this app and can’t wait to get my next delivery in a day or 2!!!
My app won’t open Nova is dope but the app doesn’t work
Worst customer service ever 1/5
I have been a long time customer. There have been multiple occasions where I pay for expedited shipping and it doesn’t get here on time.
This time, I paid for expedited shipping on october 19th, said it’d be here the 22nd, perfect, I needed it for the 23rd. Never showed up, still hasn’t. Said delivered on November 9th but it wasn’t.
Customer service has been ignoring my emails, only sending automated ones and not taking care of the issue. I spent $92 for it to not get here or be refunded. Not ok, I will never shop with fashion nova again.
UPDATE- they STILL will not take care of my issue. They won’t respond and won’t refund me money for product I NEVER received. Today is November 28, it’s been over a full month. Insane. I will never support this trash company again.
I’ve been sitting here trying to contact them. Every time it won’t let me submit. The help center is a lost cause. I’m missing a bodysuit from my order and every time I try to contact them, it won’t go through. I spent a lot of money on my order and I’m missing something😒.
Super upset 1/5
I placed my order on the 13th my order hadn’t moved since the 19th and it’s now the 27th I can’t get anyone on the phone and I can’t put a claim in because it keeps asking the same questions then starting all over with the same questions not moving to the claim section this was a birthday gift that I’d over 2 weeks late I’m so disappointed
Worst customer service situation 2/5
Hey, It’s not my first time buying clothes from fashion nova I bought a lot of stuff and I didn’t had to return even a single thing so it’s clear that I love fashion nova and I have not gone through customer service experience before. On nov 7 I ordered 8 items for my birthday on Nov 27 worth $174 so I was really excited for my clothes because I had that trust in fashion nova that it won’t disappoint me. 5 days passed so I tracked to see where my package at and it says that the package arrived in Indianapolis fedex on Nov 10 it didn’t move since then but I patiently waited because I thought that’s what I’m supposed to do but on Nov 20 I was like Wtff what’s going on, so I called fedex and asked them why my package didn’t move since Nov 10, so they said if your package was not scanned between 10 days that means your package is lost so I was like what do I have to do and they said you can contact the shipper which is fashion nova and tell them so they can claim a lost package so I googled a fashion nova customer service number and i called and it tells me to contact through online which I did by sending one email no response after 24 hours and my birthday is approaching and I literally have no clothes to wear so I end up sending them 10 emails no response in 6 days and I literally called them in every number I can possibly find in google I think some are there stores number but still no response and I can’t even leave them a voicemail because it says the voicemail box is full..
Customer Service = Horrible 1/5
Made an order MONTHS ago, and my issue was never resolved after I told tgem what happened and gave them my info. Finally got in touch with them again and they did not do nothing about it. All they care about is receiving money, NOT their CUSTOMERS. I placed another order & the shirt came with a sleeve that was completely ripped off. I’m pretty sure they saw that before it was shipped, they just did not care enough to give me another one. If they keep acting like this they will def not gain more money from me. You guys are RIDICULOUS
App won’t launch 1/5
I’ve been trying for a week just to launch the app and it won’t work. I’ve deleted it, reinstalled, restarted my phone, everything!
not accessible for blind people 1/5
I am blind and I use voiceover on my iPhone in order to use my device. This app is horrendous when it comes to accessibility. The app is extremely difficult to navigate with voiceover and has so many unlabeled buttons. Please adhere to the ADA guidelines on web accessibility.
Love the fashion 5/5
By La Guera 805
Great app for clothes. Love it. U just have to read the sizes and u will be ok.
Y’all lost a customer 1/5
I love fashion nova and I used to be a big supporter but my clothes keep coming ripped and they lost my package that I spent 200 dollars on .
Horrible Shipping & Customer Service 1/5
I have bought from here many times but I won’t anymore. The second to last time I bough something it took almost two weeks longer than it said it was supposed to. I thought it was lost until it suddenly showed up in my mailbox. This last time my package is just completely lost. No tracking number or anything and it’s been weeks. Impossible to contact them and even when you do they don’t answer. Can’t even get a refund or anything.
They lost my $200 package and I got no refund 1/5
I am currently disputing with my bank. They never gave me a notification, email, or text message updates about my order. They lost my package that was almost $200, but they have no customer service phone line anymore. I had to wait a long time to get into touch with someone, just for them to tell me that. They “tracked it” (I never got a tracking number) and it was delivered. They were no help at all after that.
Horrible customer service 1/5
The order was 9 days delayed!
Any email (the ONLY way to communicate with them) I sent was answered in 3 days only and my problem was totally ignored. Although they apologized.
On top of everything, if something didn’t fit or no longer needed (because it took 16 days to deliver it from CA to NY) you will have to pay $8 for return label.
Also, there is NO REFUND except store credit!
I lost my time, money and nerves.
Never buying anything again from them.
App needs work 2/5
The company is not the best. Horrible customer service because they’re really isn’t any. No numbers for questions. App doesn’t sort. Can’t open items from favorites. Available sizing incorrect bad bad
The facility that they have to delivery they stole my package I will never order from here again.
Not opening on my phone 1/5
I don’t don’t why the app isn’t working in my phone , this is the second time I’m going to download it
Missing items 1/5
By f go dry iig
I paid for rush shipping and still received my package late and then it’s missing 3 Items!!! On top of that they don’t have a customer service number and the help center isn’t any help!! Horrible!!
By Darling Mejia
Nova is a garbage in industrial quantities.
The website nd the app is a bust! 1/5
By Old gold (name in the game)
I’ve ordered from fashion nova several times, I normally don’t run into big problems with them but I can’t even keep up with my Christmas shopping because my cart keeps resetting to 0 and I thought it might be the website but its the stupid app! Whats up with u guys??
Going to shein 🤷🏽♂️ 1/5
First off customer service is trash. Immediately after placing my order I saw the shipping address was incorrect so I reached out and was told once the package reached the courier I woukd be given the information to change the address as is is not allowed after an order is placed (dumb right). TWO months later no package was received or any courier information was given. After reaching out a FOURTH time for my daughter's school clothes, I was told the package had been delivered WEEKS AGO and I would not receive a refund or credit even tho I did nothing wrong.
Shipping Can Be Better 4/5
Cute clothes. Affordable and the quality is pretty good. The only thing is their shipping updates can be slow. If you need the clothes for an event or going out of town, I suggest ordering 3 weeks ahead.
Fashion nova customer service is so bad..‼️ 1/5
Even doe I have my order number they will not let me start a return…‼️ I emailed them over 3 times to see what the problem is & I still haven’t got a response… & I have over 200 in clothes to big for me & I can’t fit… & I just don’t find it far that I have to waste all this money on something I’m not going to wear…‼️
Fashion Nova is fraud 1/5
By Vidash Ab
I ordered an item and the item has not been shipped I don’t even have the order number but you guys have deducted the money from my account are you not fraud. I just want my money back and your customer service are not responding to me. This is fraud
Terrible overnight delivery 1/5
I ordered 1 day shipping November 1st it is November 3rd and I still don’t know when I’m getting my stuff I leave town tomorrow so the whole package is pretty useless now
It has good clothes and all but They need to have a contact information where you can call someone and they need to have a cancellation option when a accidental mistake happens. For example you pick the wrong size you should be able to cancel your order to switch the size before the money is taken off the card.
lack of responsibility 1/5
I really am super decessed with this page more than a month ago I placed an order where he notified me that it was going to arrive after a month he tells me that my order has been damaged and returned to the store since that time I am waiting for an answer but fashion nova does not return the messages to me they can no longer answer call, they do not return the mail this is more than a scam to the public I ordered in this store thinking that it was reliable but apparently they have not fulfilled what I promised so it must to take a lot of account in ordering.
Hate the shipping 4/5
I made a order for clothes and i got express shipping and I was supposed to get it November 1 but I won’t be getting it till November 13. I would’ve never paid extra money if it wasn’t gonna be here on time.
My package was delivered to a wrong address
RESTOCK THESE IN A SIZE SMALL AND I WILL CHANGE TO 5 star 1/5
By makea review for a reason
Restock : pick me up tie dye - short set - royal/combo , in a size small.
Restock : Claudia plaid Tie dye jumpsuit - blue/combo , in a size small.
Restock : money in sight sunglasses in black 🕶
Mala experiencia 1/5
Es mi primera vez comprando, pagué para que el paquete llegara antes y ya va para un mes y el paquete no llega. Fue mi primera vez y la última.
Do not order from this company they’re scammers and all they want is your money……. They got me for 60.00 but I can make that back up
No conformation number 1/5
I paid with Apple Pay and I never received a confirmation number or email it was like they collected no info from me at all just took my money.
They stole my money!!!! Over $100.00. Do not shop here 1/5
I placed a order for my bday outfits. My order should’ve been here 10/09/21 and it’s now 10/22/21. I paid the extra $15.00 in shipping to have it expedited. I have sent them over 15 emails because they don’t have a phone number to call and nobody has gotten back to me. I ended up calling FedEx my self and found out that they have lost my order in Indiana and that I needed to reach out to fashion nova to either have a replacement shipped out or a refund. I reached out asking for a refund because my birthday has now passed and longer needed the outfits. Plus I was very upset about them not getting back with me when I wrote the first 5 emails asking about my order. This company is a scam! Do not order unless you want to be robbed for your money. They are so quick to take money off your card but don’t respond to their mess-ups or refunds! Worst experience ever! And im going to tell everyone they robbed me. Just you guys don’t go through the same thing I did.
Fix the app . 1/5
Update the app and fix this. My items are supposed to stay in my shopping cart until I’m ready to buy. Items in shopping cart have been removed or won’t show. Fashion nova limits us to 300 items per like in the favorites tab. I had $300 worth of items in my shopping cart that I had planned on buying. I’ve been working 40hrs per week for the past three months. I had plans to buy what was in my shopping cart and now I can’t because my items are missing from the shopping cart that I’ve made. I’ve been saving this for the past few months . Checked on it again last night and now it’s gone. Really had plans in shopping with this store.
A lot of items in store of are out of stock/go out of stock too quickly. Update stock and bring my items in the shopping cart back. I’ve had the app open for two hours waiting for items to come back.
never received items, no customer service, no refund 1/5
this company has been losing its customers packages as of lately. I've come across multiple people with the same problems as I. never received tracking information and never received my package. they don't have a customer service so you can't even get in to contact with them to get a refund.