BIGGEST SCAM CLOTHING SITE 1/5
By Pink hunny
Fashion nova have nice clothes but be aware if you order something by accident you won’t be able to get your money back or cancel the order I’ve never seen a website that don’t allow you to cancel an order if it was placed accidentally then when you finally can return the item they want to give you a store credit and not your money back if I paid you with my money I want my money back what if I don’t want to shop on your site that credit won’t get used and I could’ve used my money on a different website
No REFUNDS 1/5
Shopping online is already hard as it is especially if you do not have one specific size, I recommend shopping at shien instead of Fashion Nova! I order a few things that didn’t end up fitting or looking the image not only did they charge 8 dollars to do a refund they also did not give me a refund! The gave me a “gift card” for future purchases! Not acceptable!
You guys never deliver scammers 1/5
Not give money back
Emptying my cart 2/5
By Jessie luvs it
This is the third time this has happened where I get on the app and all of a sudden my cart is empty after having about 100 items on there. It is frustrating having to look for all the items I intended on purchasing.
UPGRADE THE TRACKING ORDER. 4/5
Honestly, I would like to see how many stops my packages are away from my location.
I used to love fashion nova 1/5
By I've 2
I used to love fashion nice but I’m very upset with them, they don’t help me like they used to, they gave me a gift card refund instead of an actual refund to my credit card like they’re supposed to. I never used a gift card for this place, their sizes don’t match anymore, and their customer service is awful. I’m so upset and hope they improve again in the future, until then I’m not shopping from here in a while…..
0 STARS 1/5
I pay for rush shipping and it’s delayed. This is the worse experience I’ve had and is not the first time that this happen. They put an estimated delivery date range and NEVER gets delivered on time, for RUSH SHIPPING ITS SUPPOSED TO BE ON TIME. I WASTE MY MONEY ON SOMETHING THAT NEVER WORKS
Missing items 1/5
I ordered 5 items from Fashion like 2 months ago. I never received my package, I sent emails, message to their Facebook and Instagram page and nothing I wasn’t able to get an answer about my order. I called the number I found on google and nothing. I guess I just lost my money because I can’t get a single response
Fashion nova 1/5
Fashion nova employees or who ever runs the we site needs to fix it because it keeps crashing and it’s so irritating to go back to it over and over again
Me cancelaron 5/5
Cancelaron las compras solo de una me devolvieron mi dinero yo compre las dos primeras veces para saber cómo llega la ropa y que tiempo todo bien las próximas me las cancelaron que por mi dirección pero si las primeras era la misma dirección y no entendí por qué pasó eso y ha hora tengo en TBD otra compra y era delas terceras compras ya cheque es la misma dirección pues no podría cambiarla por qué es la misma y la compra número 6 está en camino y las primera estoy en espera pero debo decir la ropa hermosa de buena calidad solo quisiera esté todo. Ir para no perder mis compras otra vez
By Queremos la vieja version
No reembolsan el dinero
I order from there ALOT! (5 stars are so everybody sees this!) 5/5
By Valued Bitizen
When I say I have never had an issue till now? I ordered an order to redo my closet over 700$ worth of clothing. They wiped my account of the order ever being placed but still charged my account! Never sent me a conformation email or anything. It’s crazy I’ve spent over 600$ before n no issue. But this time? They got me! I can’t even despute it w my bank because I don’t have any proof of the order because they didn’t send me a confirmation. If you’re gonna order w them SCREEN RECORD YOU ORDERING!!!! DO NOT MAKE MY MISTAKE because that’s a 700$ L I get for tryna redo my closet.
worst customer service 1/5
ordered clothes 6 months ago & it was never even delivered to the shipping company. spent $365 on clothes that i still have not received. no matter how many reports i send in or how many messages i send to their social media, i still have yet to speak to an actual person regarding where my package is.
Can’t even contact support 1/5
I didn’t receive one of the shirts in my order and one of the glasses came broken. I tried contacting support on the app and online but when I put whats wrong with my order, neither the app or website lets me submit my response and now I can’t even get my money back.
Randomly clears cart while shopping 1/5
By nickname is alicia
I have been using the app to shop and it randomly clears your cart so you lose everything and have to start over.
Every time I get my shipment there is always something wrong with my order. Usually, it’s because fashion nova’s measurements are wrong. You always have to size up and the quality is bad.
PLUS SIZE!!! 2/5
they say plus size are for bigger girls (1x,2x3x and above) but it’s for girls that are plus size with bbl…,
App Review 1/5
App kinda of annoying me. I like to sort from price low to high & put my size, but whenever you put on filter, the other one just comes off. Example, I was looking for dresses sorted it from price low to high, then when I put my clothing sizes in to filter, the sort printing from low to high came off. I redid it a few times, but it did not work.
How to I talk to a rep?? 2/5
I swear this is designed so I can’t talk to a real live person..
By Tori vera
My package got sent back to the seller and I am getting no help just silence I just want my money back honestly ☹️
No skinny girl love 2/5
All of the models are either plus size or got hella junk in the trunk. Very hard to tell what something would look like on someone without much chest or butt.
ONE STAR 1/5
By Maria Briyanna Martinez
Half of the clothes that’s on fashion nova is HIGHLY EXPENSIVE. One dress is like $45. I honestly feel like one piece clothing should not be that much. It’s sad to say that this app just gets people for their money. 🤦🏻♀️🤷🏻♀️
Horrible customer service. & clothing doesn’t always match the size chart since they sell multiple brands of clothing.
Curve lol 3/5
Curve you’ll mean fat 😂
CUSTOMER SERVICE WAS HORRIBLE! NEVER AGAIN 1/5
By NO STARS9
I have never been so frustrating ordering with a company! The customer service was absolutely horrible. There were mistakes about my address and the package got sent back. No problem but I asked for a refund and instead I was given store credit. Contacting personal service was impossible. I never even got in contact with anyone. They were very hard to reach. I will NEVER order from them again. Shop with another company because this was ridiculous.
Keeps crashing 1/5
By Diva Myia
The app still randomly crashes.
Please change the way we view the product 1/5
I’m trying to look for shoes but I can barely see the product and you can’t zoom in. That’s such an inconvenience. I rather the image be in boxes form instead of rows. Trust we don’t care about the name of the product just what it look like and if it it has our size. Also you guys need to get like Amazon or other companies and start doing free returns you have have way too much money to be like that and people are starting to go to other companies because of the free return option.
Horrible customer service and gift card trap 3/5
Let me start off by saying I shop at fashion nova all the time. The clothes are so cute, but I want to say my fourth or fifth order there I returned 2-3 out of 10 items that fit weird I’m pretty sure they were all sequins. Nova said they would give me a gift card on my return I’m like, “That’s cool!!” As I said, I shop there all the time. Received another email with the actual gift card I go straight to the site and order so I don’t accidentally delete it from my email or phone, there was literally know where to put the gift card code in. Not in checkout or anywhere else. There’s literally not one person you can talk to by phone or customer support and they only send do not reply emails even on a return. Correct me if I’m wrong but aren’t they stealing from their customers?
Stop clearing carts after updates or whenever 4/5
Stop clearing carts after an update, leave items in cart please!!!
This app is impossible to use to find exactly what you want. If you search one item the pictures are so small you’d have to pinch the screen one by one to see anything. Basically forces you to use the web page so what’s the point of making an app
Don’t buy from them 1/5
Nothing is ever sized correctly. They charge you for every return. Not worth it.
The quality is definitely not what it was 1/5
By Its Ariiiii
I use to order jeans because they were comfortable and would be made of great quality. It would fit my body perfectly. I tried over and over again to find the right pair of jeans and was left disappointed. Not only because I wasted my money but because I thought I finally found my one stop shop. I even ordered the same pants I’ve ordered two years ago in hopes that they would fit as good, but once again I was disappointed. The zipper breaks or comes downs and the waist line are super tight. Bring fashion nova back please. I
Where is my money😡😡😡 1/5
I placed my order and the result was that they charged 77 cents for my order but I never received the confirmation email and now that I'm looking for how to solve my problem it turns out that I can't it doesn't give me the option they just stole my money which is disgusting
DONT BUY HERE 1/5
By Elayne Vásquez
Quality of clothes are bad and they don’t send you what the description says. I bought pants 5 (29 inseam) and they send me 5 (27 inseam) they are to short for me.
Great app, lacking inclusivity 3/5
By Instagram 😐
Great app with tons of cool finds, the only thing I think it’s lacking are xs sizes for men & unisex clothing for women who don’t necessarily want to wear revealing or tight clothing. Gotta have a little something for all types of people.
There is absolutely no way to talk to anyone to find out what has happened to your return. I returned a pair of jeans over a week ago got notification that they received them Saturday and that I should receive a gift card code with my money back it is now Thursday and I still don’t have an email with my gift card code and there is no way to contact support. No email no phone number nothing. I’m literally stuck waiting. The app won’t let me send a message or anything to get help.
Link to share 4/5
I hate that you can not share a link to the products. Also hate that search results show in a list view. PLEASE CHANGE IT!!!!
Amazing App :) 4/5
I Love This App. I Get All Of My Clothes From You Guys. The Only Issue I Have Is That Your Mommy And Me Section Has NOTHING For Mom And Son. I Am A Boy Mom. When You Guys Do Something Like That, 5 Stars It Should Be . Other Than That The App Is Amazing ❤️.
Redesign and service 2/5
Fashion is slipping down from marvelous.. the app has become difficult to navigate. There’s no contact policy. I recently was shipped a wrong item that I never purchased. I think this app needs a complete redesign and better service.
Package Never Came! 1/5
I’m still waiting for my Black Friday 2020 clothes. No one has helped me or refunded me my $177 dollars I spent on nothing. Terrible organization. I would not shop here ever again.
Costumer service 1/5
This has got to be the worse costumer service I’ve ever had. If I have a lost package they don’t take responsibility over it or even have a phone line anymore to where I can contact them.
FASHION NOVA SCAMMED ME! 1/5
I ordered 2 shirts and a pair of pants and waited weeks for the delivery. It finally notified me that my package had been delivered but there was nothing. My mom works from home and her office is right by the window so there’s no way someone could’ve stole it without her seeing. I disputed the charge and got my money back so I was happy up until this morning (a month after I disputed my order) the money had been taken out of my account. I tried contacting my bank but they said it was out of their hands, I then tried contacting fashion nova but since it’s been over 30 days since they said the package was delivered, it’s case closed. I WANT MY MONEY BACK! IM 15 YEARS OLD AND MY BANK ACCOUNT IS OVERDRAWN NOW!
Absolutely no. 1/5
By :/ Tay
This my first time ordering from them and I ordered it about a week ago and still didn’t get my package. I payed for rush shipping too meaning not only did I wasted my money it won’t come in time. If I try to return it they can give me store credit but the thing is I don’t want to order from here ever again so it’s no point. I hate this app and once I get my either refund or clothes I’m deleting it.
Doesn’t open. Status on loading screen.
Pésimos en su servicio, me dicen que me llagará el pedido el 31 de marzo, luego me lo cambian para el 4 de abril, cuando verifico dice que ya no tiene fecha de entrega. Les escribo y me dicen que espere hasta el 19 de abril que me ayudarán a resolver, les escribo y me dicen que tengo que esperar hasta el 20 de abril para verificar el caso y encontrar una solución. He pedido la devolución de mi dinero y que se queden con el paquete, ya que no lo quiero y no quieren devolverme mi dinero, solo me enviaron el dinero de Envío, luego de que les escribí unas 3 veces. Ya es la 6 vez que les escribo y me dicen lo mismo. No vuelvo a comprar, pésimo servicio.
You guys had your April fools day sale, I put in the code, item was free, just had to pay shipping. I clicked order and after order went through the page showed full price I was charged. And your team has ignored every email. I contacted on Twitter and they said “you can return item if you don’t like it” aka I will not get refunded shipping and I’ll have to pay to ship it back. So basically “either way we are stealing your money and there is nothing you can do” You guys straight up stole from me and so many people and your customer service isn’t making it right. Disgusting of you to even advertise a sale when you guys are secretly changing the price while checking out. Horrible.
Terrible customer service 1/5
first time ever ordering from fashion nova and they were no help at all!!! i needed to exchange clothes and it was difficult for me to order a shipping label and all that, they kept giving me the same answer over and over, once i was able to get the help they said they’ll help me but than was no help at ALL!!! don’t do business with them, that’s why they are getting sued for taking away bad reviews and leaving all the good ones.
App won’t respond! 1/5
For some reason the fashion nova app literally just won’t respond for me. I tried restarting my phone, deleting and app and reinstalling, and a bunch of other things and nothing has worked! it will just stay frozen at the first page and won’t let me click on anything! so frustrating!
False Advertising 1/5
Every single time I’ve placed an order wiii the Fashion Nova I’ve purchased next day delivery and haven’t received my order for weeks. This is the only company I’ve ever had issues with shipping with. Their site says for rush shipping it can take up to 1 day to process and it actually can take weeks and this will do nothing to help resolve this. They do not go by their policies what so ever.