Horrible service 1/5
The sizes on the app are horrible. The clothes will either be too big or too small. I usually wear a large but I have to order a 2xl. I order 15 or so items and only two things fit. And then they don’t even allow you to return the items so you just wasted your money on clothes and shoes that doesn’t fit. They don’t cater to women with curves, only to women with a slimmer body type. Don’t waste your time.
What customer service? 1/5
This company has awful customer service, it’s almost non existent. Cute clothing, if you’re willing to deal with the nonsense to get it.
Do not order from here! SALES ARE A JOKE 1/5
I normally love Fashion Nova and my experience is normally great. Well not this go around . I ordered over $200 worth of clothes over a week ago and still haven’t received them or an update. I had to reach out to the support team to find out my items were “lost in-transit” and never made it to get delivered. I was offered a refund but I wanted my items instead. However, they no longer have any of my items in stock. I would not recommend spending over $100 with them considering they can’t fill large orders cause they get lost.
you’d have more fun flushing your money down a toilet, because if you spend it on fashion nova, you’re not getting clothes or your money back, just turn back and tell your friends!
Fashion nova kidnaps girls 1/5
By badbit h
Fashion nova kidnaps girls don’t order
Never got my refund 1/5
By Русская Девочка🇷🇺
Bought clothes worth of like $70, NONE fit me.. okay, so we filed a return and had to even pay for the returning label. So overall spent $82 on this, sent the thing in, and never got my return money. The support kept giving me dumb excuses and I kept being put on a waitlist, overall horrible experience. ‼️‼️Do not recommend recommend ‼️‼️
Worst customer EVER!!! 1/5
I had Two packages that were supposed to be delivered but were forwarded back because I Had Covid and couldn’t pick them up at my Base. Fashionova’s Customer Support is by Far the worst In any website. It’s ALWAYS a computer generated response and you don’t speak to a live agent EVER. I spent $169 on both of these packages and yet they don’t know to who they sent them to. My money was not given back no store credit nothing. THE APP IS LAGGING and there’s no form or way That i can communicate with smn about this. 4 years of shopping here I’m never ever touching this site again. Don’t even buy from here the clothes are way to expensive anyways. Shein’s customer support is far better than this crap.
PUT THE MULBERRY CHOCOLATE DRESS BACK UP 5/5
By make it normal again please
I been waiting to get the mulberry chocolate dress but it went out of stock put it back up
Shipping and costumer service is not it. 2/5
By mocha kay
Fashionova has some cute clothes. Everytime I Order from them im glad with the clothes I get. But the shipping takes FOREVER!!!!!! I used to pay for the quick express shipping but it literally took the same time as in regular shipping. They set a date for when my package will be here then they keep pushing it back. Now There isn’t even a date they’ve pushed it back so much. My package was literally just in Fayetteville north 2 hrs away from where I live. Now it’s in New Jersey a whole nother state? Literally what are y’all doing with my package like for real. When I contacted costumer service obviously no one answered and I had no help. Hate to say it but this will be my last purchase from them I’ll stick to my shein.
Very reliable and consistent site 5/5
I have been ordering all my clothes off here for the past year. I love this site! My orders have always came correct and good quality for what you pay for. Some items run small or big so just make sure to look at the reviews.
Horrible customer service!!!!!!!!!!! I will NEVER shop here again. I ordered something that said it was delivered and never was. Fashion nova says there not responsible and doesn’t give refund! YOU SUCKKKKKK!
I don’t know what went wrong 1/5
I always buy from FN. I recently returned items and also got birthday “Gift codes” and it wouldn’t let me use them at checkout. I’ve been trying for 2 days now. Some of the items I wanted to buy have sold out, how disappointing.
SAVE YOUR MONEY 1/5
This is by far the worst site to order clothes from I order a few things for my girlfriend going on 15 days the shipping said 5-8 days I can get a refund I only can get store credit that’s just insanity I never ordered from a store that doesn’t refund you your money only store credit I’m highly upset I’ll never use this ghetto website ever again
App keeps closing 2/5
By tierra tbabi
I’ve used this app for years and never had this problem
So whatever y’all are doing
It closes every time I get ready to place an order
Then I have to go to my browser instead
Worst customer service 1/5
All I wanted was for my address to be change, and because you cannot get a hold of someone over the phone, it had to be done by email. They gave me a CS code for “sorry for the inconvenience” now my stuff is going to the wrong address. And the CS code didn’t work!!! 🤬
Discount code box missing 1/5
Closed out app and all.
Unprofessional Company 1/5
Most unprofessional company I’ve ever dealt with. Customer service is awful. They use cheap, local shipping companies to send their merchandise. Merchandise has a 50/50 shot at getting delivered because delivery people steal and re-sell. Then the customer service solution is to not refund you, but then send a 25% of code for merchandise you can’t receive. Filed a complaint with the better business bureau on fashion nova.
eh ... 3/5
i ordered my birthday outfit the delivery was amazing got here two days before it was due to
arrive which is great i love there clothes not only because there affordable but i can never find cute stuff like fashion nova in stores cause i am a bigger girl but my recent order im kinda disappointed i gotta 3 cute dress for the summer all together it was 101.90 not that bad and i love the colors of my dresses but my package is about 9 days in its been saying its in new jersey since 3/23 at 11:40 am i only live 3 hours away so im kinda confused i tried to refesh it nothing has changed i dont know what to do hopefully the respond to my review to help me out but besides that fashion nova is the way to go for the cute stuff
fun app! 5/5
downloaded this after seeing their instagram ads and have been loving it so far!
Hennything really is possible 5/5
I first became aware of FN through the women’s clothes which are incredibly sexy. However, finding out they have a men’s line, I couldn’t resist the Hennything Is Possible Tee 😎
Love Fashion Nova! 5/5
These clothes are high quality and very affordable! Perfect loungewear for working from home or working out!
Great app 5/5
By jenna marie 20211111
Love fashion nova, so happy they have an app for easy shopping!!
Worst experience 1/5
It was my first time ordering I did the standard shipping (4-7) days it’s been 11 days and I still haven’t received my package I just want a refund what I needed it for is over and it’s no way to get a refund a 25 credit doesn’t add up to the money I spent
Muy mala experiencia. 1/5
Nunca recibí mi paquete. Pedí alguna explicación y se lavaron las manos. Tengan mucho cuidado cuando compran aquí. Que si tienen problemas con sus pedidos ellos no los ayudarán.
Never again buying clothes 2/5
By shein better
I order a few things from them the first shirt I bought the seem was ripped then I order a another purchase I order like a week ago and it took almost 2 weeks to come delivery like I paid 4-7 shipping the least they can do is use a better shipping method or at least get their carrier to not be lazy to update orders like come on
Save80 ripped me off 1/5
FN is running a sale site wide 80% off with code save 80 . I entered code it said discount applied and I paid for my order. When I looked at my order summary only 30% was taken off each item!!!! That’s is [email protected]
up and unacceptable. Buyer Beware as they can not be reached by phone. I spent 1000s of $$ on this site and I love FN but I wonder if they have done this in the past and I never noticed ? Not cool.
Stole my money 1/5
By A guy named ace
I made an order on the app, card was charged but I never got a confirmation email or an order number so I can’t even check the order and on the app is says I have no active orders but the charge is still on my account. I’m working with my bank get my money back. Will never use this app again.
Hate the app 🙄 2/5
The company itself is gray in general, but the app takes literally FOREVER to load up. I end up using the browser each time. When you click on the app, you see an image of a girl for a good 3-5 minutes before it does anything.
Eyes strained. 1/5
Honestly since the update, I haven’t purchased a thing because my eyes strain trying to shop from the tiny thumbnails. It takes too long to open and close each one so I’m out until a redesign.
I love the app but.... 4/5
By kristyaaaaaa smith
Don’t get me wrong I love this app but when I have something in my cart and they send me use code “HURRY30 for 30% off” I try to use it and it just tells me invalid code I don’t get it
Add photo commenting (: 5/5
My absolute favorite app to buy clothes ever!! They’re all so cute, very well made materials and affordable! I just wish that you could add photo comments on reviews so we could see some of those before buying it!(:
So we ain’t gonna talk about how this app is age 4 and up but you have to be 18 and older to order thing online I dead
Can’t filter and sort at the same time!!! 1/5
In this day and age, it’s wild that an app can’t sort and filter items at the same time. Do better, Nova.
By this is a great game👍
first of all, i wish fashion nova would have models with realistic, different sizes bodies. it's hard to tell what certain products will look like on myself because the only body types displayed are curvy and plus size models. next issue is the price. on a scale of 1-10, the quality of the products are a solid 5. i ordered the black wanderlust shorts. while wearing, they left little black pieces of cotton everywhere. i also purchased a layered necklace (you might cross my mind layered necklace) and it came tangles and the chains were placed in a certain order so i could never fix it. for the price, i don't appreciate the company's ignorance towards the quality of the products. another issue is the shipping. it took over a month for the items to arrive and i ordered other items that apparently "got lost." i couldn't even get a refund, i got store credit. fashion nova is way over-hyped and i pray that other people don't have to go through what i went through.
Bye bye fashion nova 1/5
I wish I could give you zero stars, your delivery fees are insane. I ordered a dress and the date changed by a whole 5 days. I usually order a lot of
Stuff from here, but u just lost a costumer disrespectfully😡Pretty little things is way better😉
Unresolved Issue 2/5
I love the clothings from this store. But months ago I ordered a package & it was missing a shirt. Called customer service and the line said they weren’t available. So I emailed them and someone replied and asked me to send a pic of the package slip. I did it that same day and I never got a reply. Pretty sure it’s still out of stock too.
By Alena Shal
Ordered something somebody stole my package and they refused to refund me or send me a reshipment ,
This is not OK on any level my package should not be thrown to the floor like garbage Somebody should take responsibility
Service bad 1/5
I paid for my order that never arrived after numerous attempts of contacting support they just ignore you I will delete the app
Shop SHEIN instead, WORST experience 1/5
my package was ordered 1 month ago, tracking for me says not shipped but fashion nova says it tells them delivered.
I don’t have a single item, but I’m waiting 10 days for a claim to SEE if they’ll refund me for a package I NeVER GOT and states as not yet shipped for me.
SHEIN has better prices for same items, more options and have never had any issues with them.
I’m an incredibly understanding person and customer, but this is just ridiculous.
No items, over $100 being held in a claim when my tracking info sent by fashion nova doesn’t even say the same that theirs does.
Lesson learned, never purchasing again.
After all my experience I chatted with some friends, 2 experienced the same issues, a different 3 said the quality of the items were bad, easily rip and even arrived with pulled strings, trying to return wasn’t a possibility as they denied for it being a no returns item no matter the quality or pulled strings, and I did a poll on my Instagram account , 20% had positive experiences with fashion nova, the rest was all negative.
Keeps logging me out 3/5
App is cool but EVERY TIME I want to go
Buy clothes but haven’t been on there for awhile it logs me out
Needs Cart Syncing Options 4/5
By Breanna Monique
Great app but carts do not sync across multiple devices
Over all there is nothing to complain about but the shipping. It gives an estimated date and a small window for tracking looking for a package as I type this that was supposed to be delivered yesterday that I haven’t seen and when I went track it they only had information concerning where the package was three days ago
Can we get a picture review section ?
It's cool 5/5
10/10 The only negative thing that I have to say is that I wish you didn't have a limit of 300 items that you can have in your wish list because I can't go back and find what i'm going to get.
Terrible costumer service. 1/5
The clothes I bought started off great then the sizes started to be way off and they charge a hefty fee to exchange. Costumer service is the absolute worst! They do not want to take accountability for wrong items sent. I’ve tried multiple times to get in touch with them and at first they had me running in circles sending the same info over and over again. Now they won’t even respond to my emails. Absolutely terrible.
Unable to purchase anything 1/5
I’ve tried buying from this app on three separate occasions. I’ve used three cards, all mine, and all were declined even though they had more than enough funds on them to cover my purchase. My card company was contacted by Fashion Nova and told my card was stolen or fraudulent. I will no longer be attempting to purchase.
Used to be good 2/5
I’ve been shopping on fashion nova for years without a problem but now all of a sudden my order is being sent through lasership instead of ups and they are completely awful, If fashion nova keeps using them to deliver packages I’m not ordering anymore.
Just gets stuck on the startup screen
So inconvenient 1/5
By Eva VE
The app, neither the site, gives me a way to find what I know I’m looking for. There are no choices based on categories. If I simply need a cocktail dress or a boyfriend jeans there is no option to set my search to that. I would have to go through the entire “jeans” section to find possibly two options.
Now the time I took Idc to buy anything