Uses a classic deception to inflate review scores 1/5
By Captain Hammer
The app asks if you like favor. If you say yes, you’re redirected to the App Store to review. If you say no, you give them feedback directly. So only 5 star reviews make it to the App Store. Here’s a REAL review of favor:
You are spammed with ads for $1 deliveries or free delivery. Your food estimate includes only delivery, tip, and food cost. But then when you actually pay, you have a processing fee tacked on. This is generally in the $3 range.
The menus are desperately incomplete, requiring you to manually enter tons of info. Runners have inadequate or no training. The app makes it hard to get in contact with a runner.
I have used similar services and have absolutely no problem with them. It’s not just part of a delivery service. Favor has practices ranging from lazy, to unethical, to probably illegal (for the deliberately inaccurate price estimates). Then they use a tactic I could have sworn was banned from the App Store to get an easy 5 star average.
Bad New Update 3/5
Ever since the new update it’s difficult to edit options (ie. specifying sides or protein of choice). I still love the service and app but the new update is problematic
Love favors $1 delivery choices! 5/5
Super great when you just don’t feel like driving and there’s always great specials.
Never works!! 2/5
I never leave reviews but every time I try to use favor I have problems and it just leaves me angry! They have suspended me once for no reason even they couldn’t tell me why. Recently, I tired to order and they would not accept my card and suspended me again. I can never use favor without issues. I’m don’t trying I recommend trying other delivery services first!
No Communication 1/5
First time user and no runners, no communication, sudden automated cancelation after over an hour of waiting for a runner saying the place is closed (it’s not according to Google, Yelp, and yours truly, FAVOR). Customer Support did not respond. It’s just not for me I guess.
Worst Delivery 1/5
Ordered at 10pm with a text from the favor guy saying he was on his way to pick up. Place closes at 11pm so at 11:05 tried contacting him with no answer. After, we tried contacting favor which on the app help section gives you the option to call, text, or email which doesn’t work. 11:30pm and the app says the delivery is being picked up. No communication and no delivery.
$39 for a burger from sonic never again
By DP 817
It’s The Best Thing Ever Dont Have To Get Up Or Drive Just Order Away Delivered To Your Door .
App works well, but fees weren’t clear 3/5
The app, and the service was all fine...BUT the fees and tips were not shown until after the driver delivered. The fees and tip should be made clear up front, not just the processing fee.
This app has the WORST drivers and the worst setup. Listen to the bad reviews, they speak for 99.999% of my orders on this app. SO many terrible drivers. It usually takes over an hour to get food from down the road, and half the time the delivery people don’t contact you or answer calls. Currently waiting for over an hour on my order. And it will be my last.
By Bismo funyons
It will let you complete an entire order before telling you that the restaurant doesn’t accept favors
Readability Feedback 5/5
Very difficult to read restaurant/business name when you put text over graphics - we all know what a plate of food looks like
(Maybe it’s my aging eyes)
Love your app
Love your company even more
Keep it up
This is a rip-off if you don’t pay attention or never use the app before they will get you. I order a meal and the delivery was $3 but the driver tip was $7.80. And I didn’t realize it until I was look at all my charges so $11.80 for delivery is outrageous. Seems to me for that much I could put gas in my own vehicle and went and got it.
Wish I could give zero stars 1/5
Worst service ever. I am only writing this review after having dealt with this app on several terrible occasions. The runners that are hired, for the most part, have terrible customer service skills and have no inkling on how to communicate properly. Food is always missing, and there is no one to contact about. The runners ignore you and the customer service number is the most useless thing. You can’t get ahold of anyone ever. And then automatically charges your card, regardless of items missing, AND it forces you to TIP the runner that did so poorly in the first place!!! The delivery rates are outrageous and it’s a terrible business all around. 10/10 would NOT recommend.
Changes needed 4/5
I wish you could see the prices before you place the order & you could add the tip after the order is delivered.
By Angry bird challenge
Wish prices would show up at checkout
Non-delivery notifications 1/5
Stop advertising via notifications. There needs to be an opt-out.
Lifesaver for working mommy 4/5
I have three kids under 5 and this saves my life!
FAVOR it 5/5
They get my order to me within 30-45min each time. If I’m busy, can’t leave work, or don’t have a car at the moment I can just call in a Favor. It’s become so handy, especially when my friends and I are wanting to stay in but still want food from a restaurant. They never fail on my order and always bring extra napkins and condiments. So thoughtful.
Not what I ordered not worth the price 1/5
By LA Z TOP
I ordered the BAKED hot Cheetos and a topo Chico and I got a gallon of Alkaline water. I asked to get it from cvs bc I know they have those items there. I guess they’re probably not very good when it comes to customizing an order. Meaning having to specify what I want if it not a listed item. U really just wanted to try out the app. But not worth what I paid for. Never again
Best food delivery service 5/5
Your not tied into any one company’s partner restaurants. You can choose anyplace in your delivery area and they’ll go get it for you. Best service ever.
By why are nicknames all taken?
I’d prefer if the app would give a clear view of my running total while I am selecting items.
Took literally 2.5 hours 1/5
This was my first and last order from Favor. My order took over 2.5 hours from order to it arriving at my door. My burger and fries were cold and it took over an hour for my order to even be assigned to a runner. If I hadn’t called and asked what was going on, I think it would have been even longer. Worst experience ever.
Great app! 5/5
By Pies Mom
Super convenient, I’m able to order food while at work and have it delivered. It’s extremely helpful on busy days where I can’t leave out for lunch. It’s even great for those Friday nights where you just don’t feel like cooking/going out to grab something.
By Sweety pies bakery
I’ve found a restaurant we like to order with favour we only had one bad experience where it was very late but they credited the account and asked us to try again and we use it once a week. The app is quick and easy to use no issues.
Saves time! 5/5
Your favor driver can go anywhere!
Don’t use favor 1/5
USE DOORDASH!!!!! Wayyyy better!!!!! Cheaper, faster & HONEST .
Love favor. You can get whatever you want delivered with no limitations. They take a little longer than other delivery services bc the drivers can have and then cancel your favor without letting you know. Besides that, I love it and use favor often.
Hours to deliver...if they do 1/5
By Frequent Orderer No More
Multiple occasions where Favor has taken hours, then the restaurants are closed or closing and they cancel your order w out any notice or communication. Frequently inaccurate menus on app as well and then bc the restaurant doesn’t have something on their menu (but Favor does), they again cancel your order w out notice... bc their app isn’t up to date?! Literally not my job but ok....the horrible customer service was the end of this app for me.
The snarky and rude comments from customer service, if you contact them to ask where your food is or call out their terrible service. Actual text conversation 30 min post order w no runner assigned (was supposed to be delivered w in 1 hour of placing the order from a restaurant located 20min away) below.
FAVOR: ’I'm sorry for any confusion, but that is an estimation, not a promise or guarantee. Right now, your order will likely not be delivered until past 8pm (2.5 hours after order placed) due to the larger volume of orders. If you would prefer to wait for the next available Runner, we would be happy to attempt to find someone for you, but can not provide an exact delivery time.’ (Why weren’t you trying to get a runner before I contacted you?)
Me: ’No, cancel my order. Y'all are a disaster, I'll use someone that actually delivers their delivery orders. Please provide confirmation of cancellation and refund’
...several minutes went by w no response
FAVOR: ‘Please note that often times demands are met with much better enthusiasm if displayed with kindness rather than hostility. We do hope to be able to serve you again and the future and apologize for your wait.’
Me: ‘Please note people support businesses that actually fulfill the business purpose or service paid for.’ Demands? I placed an order..literally their business. This was maybe the 10th time something similar had happened w Favor.
She then notified me it would take 3-7 business days (that’s right SEVEN days... which could actually be 9 days since she mentioned ‘business days’) to get my money back for an order that was never placed to the restaurant or delivered. It’s theft and my guess is that they’re funding their failing business by holding onto money from cancelled or wrong orders...this app should be shut down.
Good but needs one update 3/5
I don’t like how you can’t see a screen that shows the pricing on all of your items plus any fees with an estimated total BEFORE placing my order. Other apps have that option. It helps to know if I can afford to add items or if I need to remove items without having to manually calculate.
First time using it: After notification that the driver was at the restaurant, 30 minutes later get notification that the order has been cancelled without any reasoning. The driver didn’t know why it was cancelled and said it must’ve been the app. We have been waiting on the phone to talk to thw support team for 15 minutes - don’t think anyone actually answers this line. Won’t be using this any more.
Favor helps me send food to my loved ones across Texas ❤️
By Amanda - 🌏
Help me out, I’ve Fracture ankle from work injury, crutches, can’t drive and I’m a travel nurse ( home far away) whom isn’t from Tyler- Everything delivered to me Favor the bomb!!! Excellent service!!
Food always get cancelled 1/5
By Kayla Ruffino
I have been cancelled on, and had wrong orders through favor more times than I have had correct orders. I am a hairdresser and have limited time for breaks and to eat so to find out your order has been cancelled or wrong, when you finally have 5 minutes to eat is extremely disappointing. You’re better off using a different food delivery service.
Love this app, thank you for caring. 5/5
This app is a huge help when my illness has me home bound. I’ve rated it before, about two years ago. I came back to rate it again.
Five stars, even still.
Cancelled orders, rude runners 1/5
I have had multiple orders cancelled after waiting 30 minutes for food. You can never get in touch with anyone at customer service. And I have had a few extremely rude runners! There are too many other food delivery services out there for this kind of customer service!
Just bad 1/5
Not only did I get the wrong order nobody tried to help me I called costumer service and texted them and it was still no help I do not prefer this app get Uber eats or anything else
I ordered at 1023, got confirmation from my runner my Order was said to be here at 1130/12
At 1115 I got a new runner ! Super annoyed because I’m hungry and have been working moving alllll night ! 😒
Incompetent Workers 1/5
I have ordered from favor many times, however the last two times my orders have been messed up. The first time they messed up the person who placed my order added items that were not on my original order. It cost me an additional $20 on my order. Today I placed an order giving them a second chance and the runner ask for my wings to be plain when I asked for hot. Also she didn’t get my ranch that I paid for. This is the last time I use this app. I gave them the benefit of the doubt and yet they just can’t seem to get things right.
Best delivery App 5/5
By Van Rancelor
Love their app and the drivers are so good!
No support for the customer. 1/5
There is no way to contact favor if your runner doesn’t pick up or does not go get your order. You have to contact them via email, there is no hotline. When it works it’s great, but when it doesn’t it’s a nightmare and expensive.
Delivery area shrunk 1/5
Used to order delivery from one of my favorite places in Austin that’s about 12 miles away and now won’t even let me order. I’d be willing to pay extra for a “far delivery” but doesn’t give me an option.
If I want something across the street, I’m going to get it myself but what I want to order delivery the most for are places that aren’t as convenient to get.
It’s ok, but $$ 3/5
I like the concept, but it’s just so expensive. Sometimes even with a dollar delivery there are added costs and what would cost me $20 costs $30 BEFORE I tip. I want to tip the driver, so it ends up costing way too much. I only use it if I’m really sick. It’s easier to get it myself or send my friend some cash and ask them to drop it off.
Terrible Customer Service 1/5
Most of these on demand food apps have the worst customer service. Drivers just bail on orders. Had multiple orders of 3+ hr wait times. No response ever from
CS, refunds credits etc.
They need to have better Customer Service Reps 3/5
They have messed up my total, changed my runner 5 times, and taken way too long to bring my food. If I would have known it would take so long I would have gone myself. Now I’ve lost my appetite and I’ve wanted to cancel my order for over 2 hours now.
My favorite app for delivery 5/5
By Rob Terry
Love the fact that it’s not just Chinese and pizza. I can get food from the restaurants I love.
Get more people on:) 5/5
I love Favor I’ve always had a good experience with them. I moved and my choices are much more limited now but it’s probably dependent on demand or store participation. Anyways, still good. Give it a try.
Missing items 1/5
Out of the 6 times I’ve ordered 4 have had missing items. Some small like the extra special sauce I requested some large like an entire group appetizer order of wontons. One of my orders even had an appetizer that I never requested with it and I’m still not sure if I was charged for it. I texted the support team to find out that they don’t open until 9 am to help with support so I’m over it. All in all I’ve learned to use apps that have a dispute feature and who send your order details directly to the restaurants rather than leaving it in the drivers hands bc that’s why everyone’s order keeps being messed up. The driver orders which leaves room for human error on their end when relaying the order and the restaurants end when preparing and packing it making it more likely for you to request things and not receive them and still be charged for them.