So slow 1/5
By far the slowest food delivery service, and there’s no way to cancel your order if you’re tired of waiting (I’m talking over an hour) so don’t use if you’re hungry!! Also the only delivery service that doesn’t show where your driver is on a map.
Waste of money 1/5
By Man, rub his butt.
Terrible customer service. No money back. Use anything else but Favor.
Worst experience ever 1/5
We decided to give these guys a shot today. Worst decision we have made in a long time. We placed an order at 8:55 and it was delivered at 11:00. They promise that it will be delivered within 1 hour but do not do anything to help reimburse the customer when it takes longer than that. I could have run and picked up our order 3 times in the amount of time that it took them. The food was ice cold and hard as a rock by the time it arrived. If you ever find yourself debating on whether or not to pick your meal up yourself or have it delivered by this company.... pick it up if you plan on eating within the next 3 hours...
Scammy Food Service 1/5
The only good thing about this app is that you can almost request anything within a reasonable amount of miles and have it delivered. Other than that the app is a rip off. You get service charged twice. Once of the front end and unbeknownst to me on the back end once payment is completed as well (ranges anywhere from $6-$9). If the “Runner” doesn’t read your notes but you still received you incorrectly ordered food, customer service does not issue refunds. Many a times I’ve ordered things with requests due to allergy and I’ve lost money equally. Today the favor driver told me they didn’t know to look at my notes and after I called CS and sent over the messages I was still somehow at fault. Honestly, it isn’t worth it. I’ll continue with UberEats. Hope your experience is far better than mine.
Wow this app has really gone down hill. 3 years ago I worked for and also ordered from the app regularly. Came back to Austin to visit and I can't even get a simple order. My favor driver changed three times and it has been an hour and a half. The second driver wasn't even aware that he had been assigned my order until I texted him 40 minutes after I ordered. Then the latest driver cancelled my order and blamed it on the restaurant... she said a 24 hour restaurant was too busy to giver her my order? Not sure how that works. I am extremely disappointed.
Waited over an hour for it to be cancelled 1/5
The runner information disappeared which I assume means the runner declined the order and yet I was not informed. The restaurant closed and the delivery time kept increasing. I contacted the service which told me to reach out to the nonexistent runner. The restaurant is closed and yet the order is still there. Waited 2 hours for my order to be cancelled
My leg is broken in a halo cast w four pins unable to walk greatful for favor they even put my food near me!!!!💕💕💕😁😁😁😊😊😊
No drivers? 3/5
Somehow a delivery app “doesn’t have a driver to bring me my food” ??? You would think before introducing the app to the public that they would have a set team of drivers to deliver these items but apparently they didn’t think this through. Super unsatisfied with my experience, although they cancelled my order they did credit money to my account so that was thoughtful unless I don’t get the money back on my card lol I guess we’ll see
Delivery FEE 1/5
By Gentle Creek
This app delivery fee is SO HIGH, I would use it more if it was more reasonable.
Great app 5/5
Fast accurate and very dependable
Does anyone work here? 2/5
By Alyssa Eugenio
My order kept bouncing between people, eventually no one picked it up. Just waited for no reason. They said your order would be delivered in under an hour.. not sure how they guarantee that
Horrible Service 1/5
I ordered a couple items that was literally down the street because I was super lazy. An hour went by and it still said my runner was traveling to the store and my items hadn’t even been packed yet. I ended up cancelling and deleting the app. Worst ever.
This app doesn’t work it will cancel your order
Always cancelling orders 1/5
I have yet to receive an order from favor they make you wait a whole hour just to cancel the order. Don’t waste your time with favor. Use other services, or better yet don’t pay these people when they bring your food!
The app is easy to use and comprehensive. The customer service at Favor has been exceptional, truly.
Favor is Great! 5/5
By Favor Deliver-er Champion
I love Favor and I work for them too. Very Reliable.
Best App for delivery hands down! 5/5
By Nipple nick
Texas made and Texas raised love it !
Don’t count on favor. 1/5
This is the absolute worst app for ordering food, THEY always cancel on YOU, and ruin plans, waste time, and leave you hungry. Thumbs down
By MML Phone
We love Favors! Customer service is great and very convenient for a busy family.
Horrible Customer Service 1/5
I’ve been using Favor for over 4 years since it first launched in Austin. Since they were bought by HEB, the customer service has really declined with orders taking more than an hour to be delivered and sometimes being cancelled. Recently I’ve had two orders cancelled after waiting for more than an hour with no communication from the driver. All Favor did was give me a $6 delivery credit. What can I do with that when my orders aren’t getting fulfilled. I’m honestly fed up (but still starving!) and I’ll be using other services for food delivery.
Wonderful convenient luvattt
Terrible food delivery service and even worse customer service 1/5
As an early Favor user, it is extremely disappointing that this company has become what it is: unreliable and frustrating. Orders are often dropped by drivers multiple times. I have waited 45 minutes to have an order dropped by 5 different people at peak times before giving up and using a different company. Customer service is of no help. They often don’t respond after sending a automated text saying they’ll get back to you “soon”. I’d recommend another app/company.
GREAT Service every time 5/5
By Daiku San
Loving Favor. Wish it was in every city. Prices are predictable, drivers are great. We all could use more favors in our lives.
They stole $275 from me! 1/5
Do not do business with this garbage company! They stole $275 from me yesterday and hasn’t returned my texts or emails. Stay away!
By in my knees
Go with DoorDash or UberEats 1/5
Customer service is not great. If something goes wrong there is no one to contact right away for assistance. Your contact methods are email or text but at that it says to wait 12 to 36 hours for some one to reach out. I ordered food from somewhere that was 10 min down the street and my food came 2 hours later. I ended up telling the driver to keep it because within that time frame I went and bought it myself. Seemed driver didn’t care as the whole time say they were driving to it for a while then sitting there for a while.All favor did was credit me 6.00 delivery fee as if that took care of my inconvenience. Not again!
Horrible Service 1/5
By TJ Poole
The app works well it’s the service that is so horrible. I would not recommend to anyone living in ATX. I used it for 2 years to support local... but the drivers have just gotten worse and worse.
Horrible Experience Lately in 2019 1/5
By RW Austin
This past week my husband and I waited 4 minutes for takeout from a restaurant located less than 2 miles from our home.
And as I type this, I’ve been waiting almost an hour for takeout from a mile away, and Favor has cycled through three drivers (now shows the third driver) with no explanation for why the others dropped. Presumably our food has long since been cold. And the app had said that the prior driver, the second driver, was on their way to our home with the food. (At a minimum that status can’t be true if the current driver is on the way to pick up the food.)
It feels like, when I get my cold food this second time, there will be no recourse for me to speak with a human in charge to get a refund of my money, and most importantly, to whom I can give feedback to improve the service and the company’s viability.
Love love love 5/5
I just love being lazy on couch and getting tacos delivered to my door
Increase charges 3/5
By nare 1234567890
Don’t like the fact the the delivery charges keep going up
I’ve waited way over a hour chick fil a is only 15 mins from my house this is the worse experience ever! Especially since it’s my first time using favor I’ll never use it again!
Favor is awesome 5/5
First, let me say that favor can get expensive. A $6 delivery fee plus a percentage of your total as an administrative fee gets pricey if you order, say, groceries. However, if I wanted to save the fee’s I could always be less lazy. Also, the drivers are always super responsive, courteous and any time they have made a mistake offered to correct it. Usually I am only making them aware because, again, if I wanted to be picky I could always be less lazy. I can also order things dropped off to my daughter at school so that I don’t have to leave work or surprise my husband
with lunch. Favor has saved my life when I was sick and supported my occasional binge watching by keeping me supplied. I tell people about favor all the time. It’s a great service.
Order never got to my house, really disappointed
Order canceled after 40 minutes waiting 1/5
Our order was cancelled on after 40 minutes of waiting with no explanation. I deleted the app.
Zero Stars 1/5
Worst of the worst of the delivery company apps. Anything is better than Favor. Do yourself a favor and don’t use this horrible service.
Horrible experience 1/5
Not only did I wait an hour for the runner to “arrive at the restaurant”, he then out of no where just cancelled. I got no communication from the runner or the customer support about just cancelling my whole order. Truly displeased about this considering I used this service regularly. Will never use again.
A: Customers can't review restaurants like on DoorDash. Hmm.
B: It's NOT MY PROBLEM the drivers cant follow very specific directions to get to my building.
B: They are supposed to bring it TO my condo. Get on the elevator, come to my door, and knock.
C: Not complain to me they cant find the building and expect me to walk all around Rainey St. looking for THEM
D: Not say a place is closed when its not
E: Not leave my order sitting at a restaurant for 45 mins getting cold before picking it up.
FINALLY: I dont care if their mgt begs me to change my review. Aint gonna happen so dont waste your time. Im not helping you falsely pad your overall rating score.
Great BUT... 3/5
I love favor I use it for ALMOST EVERYTHING. Iv had an experience where a wing place 5 minutes from me that I had ordered from Took an hour and a half I ended up going and getting it my self and next thing you know the favor drive showed up after me,and also my orders get canceled and then given to another driver constantly and it’s a never ending cycle...so it’s kinda upsetting. Other from that half of my orders are amazing and come with an amazing driver
Love the variety or restaurants 5/5
Super convenient. Always great service. My orders have always been accurate and delivered in a very reasonable amount of time. I love that some of my favorite restaurants are available- many are not available on door dash, Uber eats, etc. Delivery fee is sometimes higher than other apps, but worth it for the food I’m craving! Thanks Favor!
The app keep changing the driver that was supposed to pickup the order a few times, the restaurant we ordered from is about 5 minutes away from our address and it took over an hour to get the food delivered to us.
We will continue to use Uber eats as it is much faster to deliver the orders.
They kept switching my runners and not letting me know what’s going on! And this is NOT the first time very disappointing. I’ve already waited for an 1hr and now a new runner ...what? Another hour?
GPS lags 4/5
App shows runner is still on their way when they have already dropped off the food. Otherwise app works well. But it is not completely easy to understand. It took me several purchases to understand that I can pick the specific Starbucks I want them to go to. I kept wondering why the runners kept going to the same crappy one inside a grocery store.
Ordered favor last night, my runner was going to be Veronica. The app stayed on “running” for an hour with no option to cancel. My runner then became Keith and was actually progressing to “picking up” but by the time I got my food I was already frustrated. Never ordering from this app again. It literally will take forever!
FYRE FEST OF DELIVERY APPS 1/5
I’ll be honest and say I was swayed by the savvy commercials Favor has been running as of that. I’ll also admit the only reason I have used this service is because of the 21+ beverage deliveries which is crazy that Uber and others haven’t invested more in. That being said, the whole process and service is god awful. Each order I placed, I waited for at least a half hour for my runner to get my stuff to have them replaced with a different runner and another half hour or more added to the time. The fact that they don’t have a map and actual car tracker like EVERY OTHER service has should raise a flag. When my deliveries finally got to me, each runner either had no clue how to operate a phone camera or they (I say this in the least possible degrading way) should not be anywhere near the customer service industry. Very sketchy people who seemed not all there in the head. From not being able to use a phone camera or other matters, the runners had to manually enter my license info to prove that I was over 21 and both times they entered the wrong info which popped up that my license was expired even though it doesn’t expire until 2026 and (shouldn’t they know how to read a license from the state they live in?) this resulted in them claiming it was expired and I couldn’t get my order. Each time I had to show them the right date and at that point I was beyond over it. I’ll never use this service again.
WOULD BE A FIVE... 1/5
I have ordered from favor before and it was pretty good but the last time I ordered I waited almost 4 hours just for the app to tell me my food had arrived yet nothing came! I have contacted customer support yet no answer from them!! I want my money back and I probably won’t be using favor again, all my trust is gone.
Personal shopper 5/5
I have 4 children and instead of packing them all up in the car to get whatever at the pharmacy, grocery store or any cravings I have, Favor always saves the day! Definitely my most used app.
And how about the morning latte delivered at my doorstep?
Wine from HEB 5/5
Needs to be more on the list and an easier way to see wine available without having to type it in.
Dont waste your time 1/5
This app is awful!!! The delivery guy can’t find my address I couldn’t cancel my order. I tried to call him and tell him directions he did not follow any of them no communication. I would use door dash or any other food delivery besides this one!!!
Two hours to get dinner 1/5
I placed an order at 6:11pm and it was assigned to Liz who apparently decided she was too busy after accepting the request. The app showed food being prepared and estimated delivery between 7:30-7:45pm. At 7:11pm I received a text from Bonnie telling me she’d just placed my order. First time user / last time user. HEB got bamboozled buying this business!