Watch out for the hidden 16% fee they add to your order total without telling you for“operating” they write at the bottom in clear lettering and try to hide cause you have to click on your receipt but all the other fees are listed the page before. And that on top of the delivery fee and tip and regular food cost. Shady as hell.
Pointless app 1/5
It took almost an hour to get the order and it was completely wrong. I threw the food away. Waste of time and money.
Worst company ever 1/5
I had been a customer for almost 5 years. They were always subpar to say the most. UNTIL one of THEIR employees cussed me out and was extremely disrespectful to me - the company’s response was to not allow me to address the situation because they decided it was my fault and banned me from the app as if that was some sort of horrible punishment. It’s comical. Almost every single app out there is better at their job than this one. ALSO something super important to note before you give them any information - it is almost impossible to delete your account and when/if you do they still keep all of your account information. Just something to keep in mind when considering this horrible company, just don’t.
Food Delivery Service 5/5
Favor is probably our favorite food drivers service. They are good at communicating and friendly.
Triple charging? Come on man 1/5
This app is revolutionary. It’s great and super convenient but the charging system is just so clumsy and feels like a colossal fumble and a potential company-destroying flaw.. don’t do us like this. There has to be another way
My order plus tip was $12 and I was charged about $40 One charge for the actual $12 and another mystery charge for another $28.76 that had nothing at all to do with my order. I would have never agreed to this if I was clearly told I’d be paying that much even if it was temporary.
Look if you’re triple/quadruple charging me or putting a hold on my account that is 250% the initial charge I get it but the least you could do is let me know in the app what is going where so I’m not calling my bank trying to make sure I wasn’t scammed.
Easy and dependable. 5/5
When I use favor for food delivery I know I will have courteous delivery drivers with no hassles with my food.
Yes! For Favor 5/5
By cucumber sally
Each person has done an awesome job of selecting produce for this persnickety customer!!!!
Love it! 5/5
Great service 5/5
What I like most about this service is it allows you to alter the tip after the delivery has been made.
Promo codes 3/5
Promo codes should be available for r repeat customers
This is the comment that was removed from the support site: “I said what needed to be said in my comment to the support person, Stacy. Stacy was absolutely fine. The service and the price is inexcusable considering your competitors can do what you do at a fraction of the cost. Not to mention they manage to deliver within a reasonable time frame. I can’t imagine this company will be viable in the next few years unless serious changes are made from an operational/leadership perspective. I say this as an advocate for Texas business. Do better.” This is what I original said regarding my order: “I don't expect anything to be done about this but I'll provide some quick feedback. I waited over 2 hours for my food to arrive and the receipt from the vendor states that the total cost of my items was $42. I just paid $68 for the food. Which means I paid $26 in fees and tip. That's nearly 70% of the cost of the food. I can't imagine how long this service will be able to remain viable when competitors like Door Dash and Uber Eats are able to deliver items on time for a fraction of the cost. I understand that this isn't your fault and you personally do not set these prices but please share this feedback with your leadership team. This will, without hesitation, be the last time I use the service”. Sooo many services out there better than this. No excuse
Delivery Fee Expensive, Wait Time Long 3/5
I appreciate the map seeing your driver... this is not that app. No true timing. No cost estimate. High fees.
slow and unorganized 2/5
i’ve been using favor alongside uber eats for around a year now, so this is not based off of anger from a one time offense. 8 times out of 10, favor is slow and the food delivered is cold. sometimes my runner will change 3 to 4 times during one order, which i find time be ridiculous, because by the time someone actually starts running my order, it’s like an hour past when i ordered the food. in comparison, uber eats is quick, efficient, and never fails me. if youre looking to order food, don’t order it from favor, stick with uber eats or grubhub, so you’ll at least get your food within the first 2 hours of ordering.
By Nickol M.
Great app. Would like if you offered time of delivery preferred for workers
Love it! 5/5
Always receive my food in a timely manner and the runners are so nice too!
Unhelpful customer support 1/5
My order was entirely wrong and I ended up paying $25 bucks for less than 5 dollars worth of food and their only offer was $10 off my next order. Stick with DoorDash, Waitr, or Ubereats, I know for a fact if the order is wrong or late they’ll make it right for the customer.
BEWARE THE UPCHARGE THEY DON’T TELL YOU ABOUT!! 1/5
Favor advertises a $4.95 delivery charge and of course you tip your runner. Those things are worth it! But without your knowing about it FAVOR charges you 9% of your grocery bill as a fee to “help them run FAVOR”!! That’s asking the customer to help them pay for their own expenses and that’s THEIR responsibility NOT OURS!! I’m not sure it’s even legal and I will be reporting them to the Better Business Bureau. I truly hope they will be forced to stop doing this as it is WRONG!!
The service itself is a good one and I’ve used it now 4 times. Different runners give you different experiences; however, typically you receive what you’ve requested, especially if you make your requests SPECIFIC as to brands, box colors, etc.
I would continue to use them if it weren’t for what they’re doing now.
I didn’t get my order they never showed up.
Twice with no delivery and you don’t know how much you’re spending 1/5
Favor says they deliver to our location but obviously that is a lie since we have ordered twice now and had them cancel the order because they didn’t have a driver available here. Why say you offer the service in the are if you don’t have the personnel to make it happen. When you do order you don’t get to know what your total is until after the transaction is made?? Absolutely the worst delivery service out there, use DoorDash, UberEats or Grubhub before you try these idiots.
Love the app 5/5
By Katelyn Sheppard.
Never got food 1/5
I ordered pizza from a local restaurant at 6 pm and come 10 PM still didn’t have it. This is the second time I have used Favor and the first time was messed up as well. Despite the refund and offer for a $6 credit, I would not recommend the service. Very disappointed.
I don’t know if I’ve ever written a review but my experience with favor has been a disaster. My company is a strategic partner with HEB who owns favor and I’ve been a big fan but it has gotten terrible. We placed an order tonight and it got delayed 3 hours. The runner accepted but the Favor user interface offered ZERO technical support, ZERO ability to contact the runner and was a total disaster. I will never use Favor again and will launch a campaign against the app and the service. Terrible!
Love the service 5/5
I once had a problem where I didn’t receive my food, but when I contacted them they helped me out and were very patient with me even though I was too upset after having a long day. I appreciate there help every time. Definitely recommend to anyone who likes these kind of delivery services
The Original Food Delivery 5/5
Love Favor. Drivers always friendly and accommodating!
No help from them 1/5
I don’t usually write reviews for things but I have ordered off this app and three different times it showed someone “running”. It did not show anyone as a runner and it didn’t give me a phone number to reach the runner. So I waited for two hours and it still showed running and my wait times for delivery kept moving further out. I found where you can try to get help and text them and all they said was my orders had been canceled at no cost to me and to have a good day. That’s really great. Thanks for no help at all. 👍
Amazing App 5/5
By Merle Connell
Amazing app love using this more than Uber Eats just for the options that it has. Very easy to use to add specific instructions on here etc.
Perfect, good job ... amazing company 5/5
Covid TX ! Everyone relax Uber eats has this
Awful - use GrubHub or Doordash 1/5
Got an update an hour and a half after ordering that Favor was still trying to find a runner for my order. Order delivery time got pushed back an hour and 45 minutes for a total of over two and a half hours from when the order was placed to the estimated delivery time. Found out I wasn’t getting my order when I called the restaurant for them to tell me they had closed for the night and no one had picked up my order. Safe to say I’ll be sticking to DoorDash and GrubHub from now on.
Love it! 5/5
I’m 90% blind and Favor helps me out so so much!!
No customer service 1/5
I have used favor many times, if the driver totally blows the order you are still required to tip him! If you have a family and they only bring half your order . customer service will tell you this is ok because, we will only charge you for what you received . Then tell you here is 6 dollars for next time. Mean while you had waited a hour to get it, now you have to run out and get something anyhow. So you can sit down with your family for a meal. The customer service sometimes takes a day to respond !! Horrible!!!! Don’t use them!!
Would rate zero if I could 1/5
I have never experienced such a consistent level of bad service in my life. I started using Favor to supplement Uber eats and some of the restaurants that they do not deliver from. I found that 99% of the time there was an issue with my order or some other problem. I have attempted to contact support several times, and never had a resolution for any of the incidents that have occurred. I’m really dissatisfied with the service and would not recommend it to anyone. The two times out of at least 18 reports, I have had someone respond from Favor, the customer service rep or whoever it was was very rude and not helpful at all. They basically refused to take any responsibility for any issue and blame it on the restaurant. Completely unacceptable, poor business practices and terrible customer service.
Great service always hot.
Terrible; don’t use Favor 1/5
By Cloud Mojo
I’ve used Favor a lot during the Pandemic. It was hit or miss often getting incorrect items repeatedly & no way to call Favor. You can text via the app & do not get resolution. There are high fees & hidden fees but I continued to use them until my last order when the Runner committed fraud charging me for items I had not ordered like jewelry & electronics (keeping them for themselves) & did not deliver the groceries I had orders but threw them on the floor of my building’s lobby. My concierge said he almost called the Police because she was so scary & rude. Favor was unconcerned & would not give me my money back. I’ve read other reviews & see this is common. Never again.
Awesome service and friendly delivery person. Thanks for helping us old folks!
The drivers are really rude and disrespectful and they charge a lot for one meal and they take more from the card then they say they took 55 dollars when the order was 38 and I wish I can give it a 0 star
Taking orders from restaurants not in partnership with them 1/5
Today May 22, 2020 I ordered mini sliders from a restaurant. The driver was very friendly and nice. However, all I got on my order was $10 worth of fries plus paid the delivery fee, taxes and tip because you can not dispute an order before you pay for it. I called the restaurant in my area. They remember the driver and the order he picked up. Only problem is that the owner of the restaurant informed me he does not do business with ‘Favor’.. In fact the owner uses just about every delivery platform except ‘Favor’. Long story short I didn’t get what I ordered and was not informed I was not getting my kids food until the food arrived to my home. I am bet disappointed in the ‘Favor’ application and will not be using the service again. I’m out of $20+ in this harsh time and now still have to get food for my 2 boys.
This “DoorDash” type app is available in Texas ONLY.
It would be nice if that was made clear at the top of the description instead of a bullet point near the bottom
If you live outside the city, don't waste your time 2/5
Favor consistently isn't able to fulfill my orders and their support staff is insanely slow to respond. They take forever to reply, usually long after you've given up and canceled your order. And this isn't just during these strange times, I've had the app for a year.
I found out about them after a runner that delivered my HEB order told me I should just go through the Favor app, and it's been nothing but disappointment since. If they don't have the number of runners necessary to serve the area, then they just shouldn't offer their services here.
Also, the UI is pretty misleading. When you've placed an order, a driving car is shown with the text 'Running' as the status, but they display it even when there is no one attached to your order or in the process of 'running' it.
Sick and tired of the countless notifications and emails, only to be frustrated every time I try to actually use the app.
Super handy 5/5
If you aren’t using this app, you’re doing it wrong.
Lost my order. 1/5
They left it at the wrong apartment and didn’t give a refund because my description matched their picture but i live in an apartment complex where all the doors look the same. This could of easily been avoided if they got the apartment number in the shot but didn’t. Its a cheap way of getting out of giving a refund. I emailed them a picture of my door mat so they can see but they never replied.
Worst Delivery Service Ever 1/5
By good dude 654
Placed order... waited an hour (no big deal they said so up front)... then got this message;
“Hi Kenneth, this is Topher with Favor Support. We've had some trouble finding a Runner for your Favor today, but rest assured I am personally attempting to resolve this issue for you. We'll update the order status in your app as soon as possible. We appreciate your patience!”
Waited another hour...
...no communication from ap or service. I make multiple phone and text attempts to get an update. Receive this message from there text from their ‘help’ aka customer service:
“ Hi Kenneth, Thanks for contacting Favor Support! Our Texas-based team has received your request (#6640954), and will be in touch as soon as possible. Please be aware we are receiving extremely high volumes and response times may be slower than usual. Thanks, Favor Support”
Then no other response for another 30-45 minutes (2.5 hrs since original order placed)...
Finally ‘Topher’ chimes back in with:
“Hi Kenneth, this is Topher with Favor Support. Unfortunately, Favor was not able to find a Runner for your order before the market closed for the night. I've cancelled this order at no cost to you. Please feel free to place a Favor another time, I look forward to your next experience being a smoother one.”
I full transparency they did credit my account $6 for the inconvenience. I’m however deleting the ap after leaving this review. This is the first negative review I’ve left about any product or service in 20 plus years. Favor however earned it with terrible service and communication.
Great Service For Seniors 5/5
My wife and I have depended on Favor service during the virus lock-down. He app is easy to use and we greatly appreciate the services provided by our Favor shoppers.
One of the favor drivers texted me in a creepy way!
Lost a customer bc of customer service 2/5
I ordered food by 8:15pm one night stating it should arrive by 9:15 at the latest. It quickly made its way up to 10:30pm before getting cancelled last minute.
Initially all customer service said was “We’re sorry, let us know what else we can do and hope you choose a new restaurant, we’d love to deliver to you.”
After missing my meal the next day I got $6 in “delivery credit” so basically I still have to spend on their fees, and my credit is only towards their delivery fee, nothing more.
Very unsatisfied with how they handled my cancelled dinner and didn’t try to keep me as a customer other than a few credit bucks I can only use on delivery fees.
Deceiving charges 2/5
Charged me $15 in tip and delivery fees for an order that took less than an hour. And they didn’t tell me I would be required a minimum $10 tip beforehand. Use Favor for their initial promo code and then stick with the more well known competition.
Very Bad Service 1/5
By Anylu B
I’ve been trying to get ahold of someone due to my overcharges. I ordered something completely different from what I was charged almost 4X more expensive than my original order. I’ve been trying to talk to someone but there is no numbers for customer service the runner wasn’t at fault it was the app. I’ve been texting and emailing robots and I still can’t get any help for the overcharges on my account. I’m very frustrated and I will never use favor again if it’s only about them and not about their customers!
Promo codes and coupons need to be added on the app 5/5
Promo codes and coupons need to be added onto the app
Cancelled order 1/5
Second time they have cancelled my order at the same restaurant. First time the driver said he was there and On his way. But favor told me he had car trouble and never made it to restaurant. The second time they said it was cancelled because items weren’t available.
Piss poor service recently 1/5
I’ve spent a lot of money on favor that last few months because of the pandemic. It’s been easier to order through food service apps than to download a million apps for places I want to eat and order that way. The last few weeks have been horrible. It seems anybody is allowed to run for favor now, including people that overcharge my original order because they don’t understand the difference between regular menu items and VLAUE MENU items. There are also drivers who have charged me for items on my order, and I can see on the receipts that these items were ordered, but are not there when delivered. Those few examples don’t even include the multiple times my favors have been canceled for seemingly no reason as I am not contacted and told why my favor was canceled. Seriously don’t waste your money on crappy drivers and customer service that won’t hold them accountable.