Horrible customer service and food runners 1/5
By try door dash lol
Don’t even bother, tried it a few times and it was disappointing each time. Even when I reached out to customer service they weren’t willing to actually rectify the problems or bad service
False charges on my order 1/5
Favor has charged $104.69 to my credit card for food that I did not order or receive refused to give me a refund I ordered a biscuit egg sandwich a biscuit and gravy and a honey butter chicken biscuit I did not order the eight honey barbecue chicken sandwiches on toast that they say I did if I didn’t order it would’ve been nice to have it but I don’t have any teeth so I never ordered the chicken crispies because I can’t chew the food would’ve never ordered it anyway watch your bank account closely save all your receipts they also refused to show me the receipt they need to question the runners for adding food on there after the fact they stole from me and They will steal from you use the app WAITR instead
cant sign up 1/5
cant make an account bc it says my phone number is in use which its not tf
A teething baby and no way to get to the store O downloaded Favor and was able to type in the exact tylenol I needed them to deliver- I then received a text from my runner asking which flavor - Then there was a knock on the door! All within an hour! I’ve used it numerous times now for different items and It’s the best. Always ends up being faster than other alternatives. Highly recommend
Want your money stolen? Add this app 1/5
I’ve been using this new way to get food “right to your door” for some time. This week I used them like I always do. But surprisingly my order never came in. I had to go to work so after waiting for over 1 hr for the food to arrive I left for work. Not once was contacted by the driver or anyone from Favor to notify if order was canceled, in route, or driver was busy. Again order was NEVER received. After emailing support Tyler was kind enough to “provide you with a courtesy credit into your account that will expire in 60 days, since the order that you placed was received”. What? I can only imagine why would I go thru the trouble of even writing to them in the first place. After that I email I replied that he could keep the “courtesy credit” I will learn my lesson and never use this or any platform in the future. I find it interesting that he stated that order was definitely deliver since after waiting for 1:15 minutes I left for work and did not came home until 2am. In the past the drivers have left the food in the floor and I would pick them up at my return. Not this time so I’m not sure what’s their deal. Anyways if you are tempted save yourself the trouble and don’t. This is the first time I’ve been robbed and then called lier right to my face.
The best, ever. 5/5
By Kristoff Caballero
How else does one go to IHOP in the middle of the night.
I tried to use it 1/5
Waited over an hour just to be told they can’t complete my order and that they’re sorry. I feel as if maybe waiting an hour to say you can’t do something shows how you are incapable of running a successful business.
Very good service drivers are great
Can take a while 4/5
By Lite fingers
Seems like the entire process should be more streamlined. But for sure it takes about 50% longer to drive from a restaurant to my house than it takes me to drive the same
I’ve had so many issues. Wrong orders. Missing items. Attitude from drivers. I’m over it. Just got my order and none of the sides were here.
Beyond Bad 1/5
Would give ‘em zero stars, if I could. Horrible company and service. Order was completely wrong. No option to reach a real human to resolve the issue. Received a text—30+ minutes later—from their self-proclaimed “5-star customer service team” blaming the restaurant, and offering to waive the deliver fee for my “frustration.” Umm, sorry, getting the wrong order—and zero assistance after the fact—leaves me feeling a little more than frustrated. Bottom line: they’ve always been ridiculously overpriced and completely unreliable, but tonight takes the cake. Now they’re just flat out not delivering (pun intended) while still charging their exorbitant fees. Doubt they’ll be in business much longer.
Favor is awful 1/5
Always has excessive delivery fees. Even when there is no reason for it. No customer service. If your order is wrong...learn to love that pizza with anchovies, because you just paid $65 for it and no one is going to make it right.
Long waiting time 1/5
Ridiculously prices and drivers canceled often
Used to be great 2/5
I used to love favor since it allows for you to order from almost any restaurant. In the past Ive had no problems with the app. Lately though almost every order has messed up and thats ok, it happens. My problem is with customer support. They take ages to respond to you and you can only text or email them. Meanwhile most food delivery apps you can call and they will help you right then and there. On top of that they really don't seem to help or really care. They might offer you a voucher or something for you next order when all I want is my money back for food that was never delivered or the wrong order. Maybe its a runner issue but to me it really seems to come from the app.
Horrible service 5/5
I am new to the ordering off a app thing and it never told me when I was ordering it if I wanted to tip the person that was delivering it so I gave her a tip in cash then 5 minutes later it says how would u like to tip the delivery person. I am not using this app again. Plus it wouldn’t say I couldn’t tip her on the app after she had already left the minimum is $2 if I don’t want to don’t force me to. So don’t use this app to order
Crap service 1/5
App tells you that one person is your runner then 30 minutes later it’s someone else and takes an hour to get your food. The drivers don’t all text you like they’re supposed to and don’t answer your calls either. It’s impossible to get a call from customer service! Becoming increasingly unhappy with Favor.
Favor Fan Forever! 5/5
I have been a Favor fan from the beginning! Love this service!
Hands down the best selection! 5/5
Has a wider selection than any other app like it. I like how you can literally order just about anything from almost anywhere!
I hate this company 1/5
I hate this company they haven’t help me at all I haven’t been able to order nothing in 6 months
No Customer Service 1/5
There is no customer service. Our runner took our order to the wrong city. When I attempted to contact Favor via email the link was dead, when I texted them no one texted me back. It is basically a worthless app.
Worst customer service ever 1/5
Ordered food and the delivery driver ordered all the wrong things even to the point she asked for no veggies on a San which. Who deliberately asks to mess up your food. After advising favor I was told I had to contact the restaurant I’m sorry I’m not using your app for you to make me do work especially if you charge outrageous fees and then force me to tip the driver who didn’t do a single thing right. completely outrageous and the reason I will never use this joke of an app again! Uber eats, door dash, grub hub will all get my money besides this joke of a company. Next time work with your customer
$5 off first order using code —> MAXEE7 5/5
Absolutely love this app. Good fast service and love the promos for $1 and $3 delivery fees. Save $5 off of your first order when you use promo code MAXEE7
Love it 5/5
I absolutely love this app!!!
Horrible customer service 1/5
By Vivian Is Awesome
This app is absolutely awful. If I could give it zero stars, I would. I’ve been using it for years, and it’s been declining rapidly over the past year. I hung on, as I had seen the good side of them before and knew it was in there somewhere.
After too many incorrect orders to count, absolutely zero response from customer service in response to refunds or partial refunds, the last straw was when it took over two hours to get our order, only to discover the order was totally wrong. I gave up and have deleted the app. I’m done. Luckily, we have more options now and I happily use them as opposed to Favor.
SO LITTY 5/5
Favor is lit, anything from anywhere and they do it quick. Simple as that ladies and gentleman.
Kim Hughes 5/5
Food is always hot. Our delivery person has been the same girl and she is awesome😎😎😎
I was robbed 1/5
Hell yea! They took my money and I never got my food this app is wack
By Taco ills
Fast and efficient
When I first started using favor all was well but now 10$ for delivery... I always tip good sometimes even 10-15$ but you just cut into tips.
Also customer service takes forever to reply and a runner can just cancel and leave you waiting 2+ hours
Long story short I just need to go pick up my food now because favor is slacking...
*DO NOT USE* 1/5
This is completely not worth it. I ordered Whataburger and got 10$ worth of food, and my total came out to 35$?! And they take forever to get here after saying they were down the road.
Pricey but quick 4/5
A $6 delivery fee for most restaurants seems a little pricey, especially when other apps have it for cheaper. But... favor has torchys, so you gotta do what you gotta do. & they’re pretty quick when it comes to actually delivering!
Cancel all the time 1/5
You can watch a runner accept your order and then decline it. Then the app adds 30 min. This is the fifth time this happened. TBH, Door Dash, Grub Hub/Seamless and even UberEats have their logistics down better than Favor. Favor has only continued to decline in service since bought by HEB. I’ll be doing my best to never patronize this app/business again. LITERALLY THE WORST.
Lost money 1/5
I placed an order. The driver paid for the items but didn’t check the bag (or lost it, or ate it, who knows). So my order shows up short of the items I paid for, but because the driver’s receipt shows the items, then I can’t get reimbursed apparently. Deleting this app for sure.
Update- they only give app credit, no direct refunds if they make a mistake and charge you for items you don’t receive.
Love this app 5/5
Always prompt and very courteous...
helps when you have 2 seniors living with you and have to cook 3 meals a day .... gives me a break and get to stay at home😁
Over charged 1/5
By Dora la exploradora25
I have used favor before and everything went great, until today I placed my order and i was over charged by $10. So I contacted them, they told me that they do it for precaution to make sure the funds were there. This is just wrong, their no need to over charged. Now I have to wait 3 business days to get my money back. I think it’s an abuse of trust and that they can dispose of my money the way they please.
My go to when I just don’t want to go out or can’t! 5/5
App is easy to use. Makes it convenient for me when I’m too tired or too busy to go out. Runners have all been very timely and friendly. Very communicative through the process.
Sometimes the runners get it right and sometimes they don’t 4/5
By cliff juillerat computer
I wish they had some sort of way to make sure they go to the right restaurant. Some restaurants carry specific items and some don’t... or that they checked their items carefully before leaving stores...
If you care what you eat, do not use favor 1/5
This company truly has the worst customer service I have ever experience. It happens almost every time I place an order (you would think I would have learned my lesson but living in a small town there are not too many options and I kept thinking they would have surely improved since they were still in business, but I was wrong). Last night I placed my order on the app but when the running called it in, he ordered the wrong item (this was the only entrée in my order). When I retched out to customer service I was told they could refund the amount for the incorrect entrée but I was still required to pay for: the side of ranch (that was useless without the wings), the 9% service fee (which still included the cost of the wings), the delivery fee, and a TIP for the runner who got the order wrong. When I pointed out the problems with this to customer service, this is the text reply I received “my understanding is you did receive an order - and the cost of items was covered for the incorrect items. You received the other items and were responsible for the fees associated with ordering. We will not be providing any further credits or refunds for this order, I hope you have a lovely day.”
So I ended up playing $12.23 for 3 oz of ranch dressing. I have never written a bad review, but was so frustrated by my experience and am hoping this will save some others the same headache.
HIRE BETTER DRIVERS 1/5
I ordered a $40 order and received only $20 worth. The driver didn’t think to check my order before he left the restaurant to see if it was all there. I called the restaurant that I ordered from and they told me that the rest of food was sitting there getting cold. I tried all night to get in contact with your support team but only received one reply and then this person never replied again. I’m deleting this app again after installing it for the second time because the first time my order took FOREVER. I’m going to tell family/friends/coworkers to never use favor. Honestly I’m baffled how this app has a rating of 4.8 stars. You guys must have bots rating your apps.
Good, could use some improvements 3/5
Really good service, runners are always helpful. Sometimes the menus need updating or need to include all options. However, delivery fees sometimes prevent me from ordering because of how expensive they can be.
Beware of thieving Runners 1/5
My last Favor Runner lied about not being able to reach me when delivering my food in order to get free food. Never received my order and instead of researching the issue , Favor believed the deceitful runner. It wasn’t until I provided screenshots of my many attempts to reach the runner that Favor resolved it. I supported Favor from the very day it opened but this was my last time using this service .
Not user friendly 1/5
I couldn’t cancel/edit my order right after placing the order, I don’t like that you HAVE to tip and it’s automatically set to $5 so you have to make sure to edit it. I just had the rudest service ever from a runner and I had to tip him. My food was cold. I’m deleting this app today.
Just use Uber eats 2/5
I’ve been using favor the past few months, and several times they’ve spent more time finding a runner than actually delivering food. Additionally, a 20% tip is automatically applied on top of the delivery fee, unless manually changed *before* the order arrives. So basically, my ~$14 order came out to around $24 after taxes and fees because I failed to take the time to change the tip; the option for which is not readily apparent. At least Uber eats lets you tip afterward, instead of just automatically applying it with the base payment. Will even be considering door dash as an alternative, but not using favor anymore.
No customer service at all 1/5
I had to pay for something, that I did not receive, yet ordered, tried to get a hold of customer support still no reply sent text messages, tried to call them and they don’t receive phone calls at all, texting system is a joke obviously support doesn’t care will not be using this app again.
Never using again! 1/5
Delivery fees double the price of my order! My food didn’t get here for 1 hour and 15 minutes! The restaurant i ordered from was less than 7 minutes away. There was no warning of how long it would take for me to receive my order! Takes way too long, never again. Deleted app!
Terrible customer service 1/5
Received a charge for multiple items that were never ordered nor received. Customer service has no phone number and when email was finally replied to they simply said to take it up with my bank. Don’t leave your credits cards on file with them, folks- you will regret it. I had one great experience then wham- a charge for $200 that came out of nowhere. Pure fraudsters- will never use again.
Alternate restaurants 5/5
LOVE that we can order from a restaurant not on the list - don’t mind paying the small premium - because sometimes you just gotta have something not listed!! Others don’t do that, to my knowledge.
Plus, y’all are H-E-B! What could go wrong?? Love it!
Love Favor 5/5
This app alone would make me stay in TX
Love it! 5/5
Quick and easy!