Horrible at least in the Port Arthur area 1/5
By frank lowps
Today was the last straw , waited over 2 hrs for a text that our order was to be canceled. Not the first time but it will be the last never going to use this service again. Waiter and Uber eats are 10000000% times better
No longer works 1/5
Just won’t work, period. So done.
Bad order 1/5
I had a bad order my burger was bit and my drink was have way gone and I a little over a dozen fries left🤧I’m sad this is messed up also the delivery guy slapped me when I complained
Love it!! 5/5
By lovely laveder
They always pay attention to the side notes and stay in contact with you. I love it!!!!
Favor is where it’s at! 5/5
Forget all those other apps! Favor has never failed! Always fast, get the order correct every time and brings all you need (no one eats your food or drink your drink on the way like some ... 😒🤫) they also have amazing deals w delivery! Love love love favor!!
Receipt recovery is tedious 2/5
I use Favor a lot for business which requires me to submit itemized receipts every month inside of my expense app. Often this is 30 to 45 days later. Ideally in the ‘My Favors’ section every order would be dated so I could easily click on the date of the charge I’m looking for and I’d see a fully itemized receipt of every single line item (not just photo one that get emailed cuz it only show the food charges) which would include the total amount charged to my credit card including tip. Key is that it needs to be itemized and match the exact amount charge to my credit card.
Got my order. Missing HALF OF my items. Driver said he would go back to get it and NEVER CAME BACK. Contacted customer service to get no response. Won’t be using this app again.
To much 3/5
They charge higher food prices a service fee and a delivery fee
The best delivery service ever!! 5/5
Its pretty fast and cheap.
Fees Fees Fees 1/5
I ordered before with favor and it was all reasonably priced. Now, you are charged your order + 9% of your order + delivery fee + $2 minimum tip to your driver whether they deserve it or not. I am paying over double to get my food delivered and for it to take forever! They advertise that it will be delivered in under an hour, but it never is. I am going to stick to Post Mates. Disappointed with how Favor is now.
Worst Delivery Service EVER! 1/5
This used to be my favorite delivery service. They’re by far the absolute worst!! Food was cold twice because it took over an hour and a half to be delivered and not because of the restaurant but because the carrier took over an hour to actually get to the restaurant. Customer service, if that’s what you can even call it, gave me a $6 credit which is a fraction of the cost of what I ordered. Do yourself a “Favor” go with UberEats.
Extremely poor onboarding process 1/5
I have a new phone and phone number and attempted to use this phone to make my first account with Favor today. Despite repeated attempts, the app refuses to let me make an account, stating that the phone number is already in use.
Given their phone numbers are routinely recycled, it is incomprehensible that favor chooses to tie accounts two phone numbers rather than other things that are typically not recyclable like email addresses. This is an extremely poor onboarding process and a major oversight.
Developers, this is account creation 101 — please fix this glaring oversight.
My first experience with this app 1/5
Recently I have used the app and it took 2 hours for me to receive my food, also my food was cold due to me waiting. Then during the process of my order I was already charged for my order which I thought was it considering the fact it took money from my PayPal account stating that my order was paid for but until after I had got my food my Favor account kept notifying me that I had to pay additional fee which I thought I had done considering my order. I contacted a Favor representative to get help on why I was charged twice and to also refund the charges to my PayPal account. As I was explaining to the Favor representative I felt like I wasn’t being heard and she wasn’t listening to my complaint. So overall I would just like to have my money refunded back
Do not waste your money 1/5
The runners are sloppy with your orders. The customer service could not care less. The orders are always at least 30 min - 1 hour late. This is the worst delivery I have ever seen. The creators should honestly just delete the app all together.
Worst customer service ever. 1/5
Worst customer service of all time. It’s so unfortunate - someone built a great app but the business is terrible. At least 50% of the time, our order arrives incorrect. And it’s getting worse - now 75% of our orders arrive missing items or with incorrect items. And they NEVER pay attention to food allergies. This is the worse delivery service EVER if you have food allergies. The delivery people never read the notes. Once you get a bad order, all you can do is place a new order. There is no live customer service. Now even the app feature to contact the company via email or text has been disabled. Sometimes Favor will refund your delivery fee if they have to deliver your order twice but that’s if you can even get in contact with them. The longer I use favor, the worse the service gets. Do yourself a Favor, and don’t use this delivery service! They don’t care about their service or their customers. They have never taken a single step to correct their horrific service. Greedy company who has a great app but a garbage service and they could not care less! Stay away!
Just use GrubHub 1/5
I was an avid user of this app, I would order at least 2-3 times a week. However, the amount you have to pay in deliveries and additional fees is ridiculous. Not only that but they always take FOREVER to deliver your food. Also the only person of contact is your driver so if they screw something up it’s hard to get any type of resolution. Through Yelp i discovered GrubHub, who often times don’t charge a delivery fee nor other bogus “processing fees” (like Favor does). Won’t be using this app anymore!
Buyers Beware!! 1/5
Almost two weeks ago we choose to use Favor for first time. There were $3 delivery charges for certain restaurants. We choose one of those.
The next day I see an $80. charge from Favor on my bank account.
I’ve contacted Favor, but the charge has not been corrected. Like I said it’s almost been two weeks.
I’ve used other delivery apps, no problems.
Trying to find a actual phone number to call and hopefully speak to a person, to fix this over charge.
Be careful with this app
Seriously the best App the runners are always so nice and professional ❤️❤️❤️❤️
It’s weird 4/5
But it aight
Just read this... conversation with customer support 1/5
By Ryan S. Rose
Wrong order altogether, horrible service
Thanks for texting Favor Customer Support. Our team is excited to assist you. Due to the high demand, longer wait times are expected. If you need assistance with a current Favor, please reach out to your assigned Runner. If you need to cancel, you may do so through the app. Thank you for your patience!
No patience needed just disgusting delivery, the runner and your app are about as fluid as the remains of the canes chicken grease still is not all over everything in this dis-service
Hello! this is Olivia with Favor Care! I'm sorry to hear that you had some issues with your order. Would you mind telling me a little more about the situation so that I can further assist you? I look forward to helping you out today!
Just cancel the order and delete my account
We are unable to cancel an order once the runner has paid for it on your behalf but I can help you out here! can you let me know what specifically was incorrect so I can further assist you?
Well he took the food back so you need to figure it out between you and your "runner" because I'm not paying for the wrong order and no food... sort it out and get a person to call me because you're wasting my time. Overall unsanitary does not begin a description of what assaulted my eyes and olfactory senses.
Best delivery service usually 5/5
TBD - wish they let us fill in reviews after delivery was completed
Love the app! 5/5
By Maria Lyssy
Love the app! Mom of twins! This is great
Great service 5/5
Great choices of restaurants, timely delivery and friendly
Only problem 3/5
The only problem this app has is that the opening hours for favor opens to late
Estimated price scam! 1/5
They rob you, estimate amount shown $8 and final receipt is $29
Truly horrendous customer service (more than once) 1/5
The first time we used favor the delivery time kept getting extended...from about 45 minutes up to 1.5 hours over the course of an hour. The delivery person was changed and then lo and behold, the order was cancelled on favor’s end. Nothing like learning you’re going to be waiting an extra 45 minutes for dinner and then finding out when your kids are starving that dinner won’t be arriving at all. Well done favor. The second time favor staff failed to place an order for pizza before arriving at the pizza place for pickup. The delivery person was changed midway through (again), and when estimated delivery time was 15 minutes away, the new delivery person informed us they had just arrived and asked what WE wanted them to do, since it would be about an hour before the pizza would be ready. Unreal.
Long waits, no customer service 1/5
Both times I have ordered from favor it goes through at least 2 runners before one latches on. Then it takes over an hour for them just to arrive at the restaurant. From there it takes another 45 minutes to get to my house. All while the runners are not reachable via text from the app. I’ve tried contacting customer service and have heard nothing. I will never be using this app again. Uber eats all the way!
Waited 30 mins to find out order was never placed! 1/5
I placed an order and noticed that my initial driver had changed 10-15 mins after placing order. After waiting a total of 30 mins supposedly waiting on driver to arrive to restaurant I called to make sure my food wasn’t waiting there getting cold and was told that they didn’t have an order for me. Needless to say I was irritated and cancelled the order it probably would have been hours if they even decided to show. Horrible won’t be utilizing your services again.
Don’t use favor! 1/5
I started using favor months ago and it was fine until they started charging me a first fee of almost 3x what i had ordered PLUS whatever the price of my order was. Tried to resolve with customer service since i kept getting charged over and over again and all i got was “you have to wait for the refund”. And these refunds took 1-2 weeks to process. On top of having to wait forever to be assigned a driver and for them to actually get the order to me was ridiculous Deleted the app and will never use again.
Got black balled for cancellation of orders that went from 1 hr to 2 1/2 to 3hr eta. Don’t promise what you can’t deliver!!!
Horrible customer service, driver cancelled my order 1/5
Interesting this app has 4.8 rating when if you read the reviews many are scathing. Have had multiple bad experiences which can happen with anything but to have complete lack do customer support or response is inexcusable. Just had a driver completely cancel my order and then no response
Use doordash instead 1/5
This app is horrible. The runners are anything less than honest when they make mistakes . I had my runner give my order to the wrong person and when I contacted costumer service they placed the blame on me after being non responsive for D A Y S and still charged me for their employees mistake. Don’t waste your time with this app I’m sorry I ever did.
Y’all can’t be sneaky for long 3/5
Right off the bat, Favor is very convenient. However, the fact that right when you place an order with Favor, they charge you $10-$12 dollars, that you don’t get back if you need to cancel the order, is ridiculous. I didn’t realize they were doing that until I connected my card to my phone and started receiving notifications whenever a charge was made. And on top of that $10-$12 that isn’t included on your Favor receipt, they charge you a delivery fee (which is shown on the receipt). I get you need to make money, but don’t try to be sly and not include that extra charge on my receipt. Better yet, warn customers that there will be a charge for just placing the order, right before the order is confirmed.
Scam - credit card fraud 1/5
By JP Duzyurt
Order never delivered. Driver returned items to store and my credit card was cash out $127 for a $30 original order. After disputing with FAVOR they could not refund money but offered $6 credit for delivery charges.
How in the world can they cash out from your card? Major scam
Awesome App 5/5
As a single , full working Mother . It saves me so much time and always such friendly, fast service!
TRASH APP with AWFUL Customer Service 1/5
By Icy pink
Wow this app is awful. The customer service if your runner doesn’t deliver is terrible! They don’t want to refund you in full but want to keep their stupid fees. I’m reporting the charge as fraudulent to my bank!!!
They use an old version of google maps 1/5
Title says it all, they always send their drivers to the wrong place because they won’t update the maps. Until they fix it, I won’t use it anymore.
Buyer beware 1/5
Why isn’t there a way to report a problem with your order in progress?!?! No customer support?!?!?! I’m deleting this app and you should consider yourselves as an embarrassment to the great state of Texas.
Outstanding service! 5/5
By Atlas's & Knox's Grandma
I’ve used Favor exclusively when ordering takeout and the service can’t be beaten! My friends have occasionally used other app delivery services and I can tell you, I’ll never use anything else except Favor.
Awesome Service! 5/5
Greatest service ever! Drivers are always so friendly!
They’re there at my worst. 5/5
By lemons jahaba
I’m currently locked out of my apartment. It’s 2:23am, I’m tired, hungry, riddled in mosquito bites and would KILL for a burger. I got favor yesterday and it was the best decision of my life. I decided to get whataburger tonight and got a kids burger with a cookie. My favorite...I am waiting in exhausted excitement to see the wonderful person who will grace me with their presence and my food. I appreciate them to no end.
By cam steezy
Look elsewhere 1/5
By copernicus III
They must be botting their reviews because this app is absolutely terrible. 1/4 of the time my order is cancelled because they took so long to assign a runner that the restaurant closed (1-2 HOURS). The other 3/4 of the time it takes 60-90 minutes for them to even get to the store. God forbid someone is on the way for 30 minutes and then it gets assigned to someone else. Might as well order it the day before
Worst customer service 1/5
If they mess up your order it’ll take 3-4 hours to get a response and even after that you won’t get your food. Not to mention their prices are higher than other delivery apps. You’re better off just saving your money and time, unless you want to eat a veggie burger instead of a beef burger. Absolutely ridiculous
By Full of quack
Wish I could give it zero stars. I used it once and I thought it was actually pretty good. My order came in quick, no problems. Almost a week later I have charges on my card from favor. Had to file fraudulent charges at my bank and got my card cancelled.
System needs work for runners 1/5
By Mr g.p
I used to sometimes order food off this app and I understand delivery takes a hour for food to come completely understand since the runners take advantage of the $9/hr instead of being paid 4.10 a hour which is why the runners need to get paid differently by the base wage ($2.10) and mileage + tips not just (2.10) and customers tip which is likely $2. This company is unfair to the runners in pay which is why the runner would take a hour to deliver the order since they are still getting paid the hourly guarantee to sit on the clock and do nothing. I suggest that the company get RID of the hourly pay and organize a new better pay structure for the runners for the better of the company.
Just go to the store/restaurant yourself 1/5
I don’t usually blast stuff on the internet but this was ridiculous. I waited almost two hours for whataburger. The app said to contact my runner for changes. I messaged as soon as the app allowed me (you can’t call or text them if they’re driving, I respect that) to request no mayo or mustard for my burger. No response, which was fine. I was trying to cancel my order because I was an hour & 45 into waiting, when the guy calls me. Very nice driver but he did not read my message. Burger had mustard on it. My fries are cold & soggy, burger is cold & soggy. Very disappointed that it took almost TWO HOURS to get this food.. the whataburger isn’t that far from the house but I did not want to get on the road late at night for food. Absolutely ridiculous. Save yourself some time & go pick up your own food.
Terrible Service 1/5
When I first started using Favor a couple of years ago, the service was fast and the orders were correct. The drivers were professional and I had few issues.
We order food to feed our clients regularly and over the last few months, the service has been atrocious.
One experience was so bizarre I can’t even believe it myself!
I literally had an experience in which the driver took over 3 hours to bring the food after accepting the order because he had to “charge his phone.” I called the restaurant in question and they informed me that the driver had ordered my food but had been there dining in himself for over an hour while having asked them to charge his phone. (He never let me know there was any issue.) It took customer service even longer than that to sort it out. I got my food elsewhere before he showed up with the 3 hour old food. Instead of replacing the food, favor waived the delivery fee. 🤨