Bad Drivers 1/5
I had initially ordered some milk and after half an hour and many cancellations my fee had increased dramatically. In addition to this, the app is supposed to send notifications during each step of the process, but I was unaware of anything new happening until I got a call that they were at my door. Finally, the biggest problem that I have with this is that the driver was auto assigned a tip that was as expensive as the delivery fee it’s self. In the end I ended up paying $15 for half a gallon of milk! I will definitely never use this service again
Horrible customer service 1/5
By 乃ㄥ丹匚Ｋㄚ 匚卄丹れ
I only used the app for about a week before they suspended me out of nowhere because my roommates also used the app and have the same address as me. DO NOT USE THIS APP if you live in a COLLEGE DORM or have roommates they will suspend your account out of nowhere and not get back to you. I would give them 0 stars if i could.
Great service, hidden fees 2/5
By Rachel Li 3
The service and user experience were great, but the fees were not stated until after I ordered and were MUCH higher than the delivery fee (the only fee listed in advance). The fees almost doubled the cost of the food. Because the cost is not only high but is also hidden (which I consider deceitful on the part of the company), I gave this 2 stars.
Horrible Service & Horrible Pricing 1/5
Ill keep this short and simple, horrible customer service. My runner made me come out in the rain to get the items. Horrible pricing, with all of Favors hidden charges and surge pricing, I was charged 50+ dollars for tacos. You don’t know what you are going to pay until after they charge you. Their runners are rude. Their service is awful. Strongly encourage you to avoid this app!
Awful customer service 1/5
I ordered a taco salad. Didn't open the box right away so 20 minutes later when I did I discover the salad had no meat just lettuce tomatoe and cheese. Not even salsa. I contacted favor for a refund, sending them a pic- they said I have to resolve the issue with the restaurant. Even though they are a third party service don't expect them to pull their weight when the "service" fails. Use somewhere else, not worth the headache and frustration.
I love.... 5/5
I love that when I really can’t get what I need or if I just wanna be lazy I can use favor. It’s easy and the people who run my favor are always so nice!
Michael Egwuagu - 5 Star FAVOR 5/5
Love this app, glad this was started in Austin. Love the Founder of the company, wishing all within the company much success.
Can’t even use this only half of San Antonio is covered
Sneaky fees 1/5
The “processing fee” that they add is sneaky. There should be a delivery fee, the cost of the food and a tip (not preset to 30% the cost of the food!). Slipping in a 2 buck processing fee that’s only visible when you check out is somewhat dishonest.
Horrible !!!!! 1/5
I ordered from Favor and the runner stole fries from my order and I paid for fries. The receipt said I paid for fries. There were fries in the bag. Customer Service just passed it off as the restaurant forgot my fries. No they didn’t. There fries that fell in the bag because of them putting fries in the bag. They only refunded me for the fries, delivery fee, and part of my tip. He still got tipped $2. It’s a mandatory tip. They don’t give you the option to not tip. I was livid. If I order fries, I expect fries. My order took 45 minutes to get to me and I live less than 5 minutes away. I know they don’t take that’s long to make the food. So unprofessional all around. I don’t trust any of the runners anymore because of this. If one can steal from you, they all can. Had he just asked if I could get him something to eat, I would’ve bought him something. Now I can’t use the service anymore because of the abysmal customer service and the poor choice of runners. Also, CLEAN BACKGROUND CHECKS DO NOT MEAN GOOD PEOPLE!! It just means they’ve never been caught.
Fantastic service. Very quick, easy and efficient. Most experiences have been pleasant and it’s very good to use if you and a friend, loved one or spouse want different things to eat. My girlfriend and I disagreed on where we wanted to go, so we just ordered on here from two different restaurants. Very nice and useful service.
Did not receive my order 1/5
DO NOT USE FAVOR! I just used favor for the first time and waited over two hours before getting a notification that they have delivered my food.. Turns out we never received our food. They literally STOLE $50 from me and I have not been able to get ahold of ANYONE! I REPEAT, DO NOT USE FAVOR unless of course you are a fan of giving your money away.
The app is terrific and the service is beyond compare. Their whole operation is fantastic, let’s hope H-E-B enhances it even further not ruins it.
Would be really great if they had a discounted rate for seniors and disabled who don’t drive.
Love love love favor 5/5
A mom of two kids and as a family we only own one car. It’s a great app for when my husband is away at work and I’m just lazy and don’t want to make dinner. Love that I can get everything ordered to me straight to my house! So convenient!
Am I doing something wrong? 1/5
By 재범 사랑해
I’m not sure if I’m just doing something wrong but I don’t like the fact that we don’t know how much we are paying when we place the order. I’ve read that tipping and delivery charge is included so I’d like to know how much that actually is before I place an order??? Am I just doing something wrong? I don’t wanna order like a sandwich for $5 and have a $15 tip + delivery hashed onto it.
will take your money! 1/5
By itzel solis
I’ve never had a problem with using this app but yesterday I made an order, my total came out to be no more than 14$ and when I checked my bank account this morning it was a transaction of 30$ from the Favor app. Called customer service and they told me that it was an automated thing to charge people 30$ to make sure we have enough funds in our account? Really?? 👎🏼👎🏼
Customer service 1/5
As a first timer using this app, never will I again. A $7 meal came out to be $25 instead cause they charge $6 delivery fee and then a percentage plus you have to leave a tip. I thought this would be helpful for me at work since I have short lunches but it wasn’t. I talked to somebody in customer support so they can cancel it since the person was already picking up the food and all they could do was lower it by $2 b/c the items were delivered BUT, at the wrong location. They had also said, if I don’t pay through the app that they will attempt to take out the charge. I’m very disappointed with this app.
My food 1/5
I have ordered chick fil a at 7:49 A.M. and said it would be here at 8:21 it’s currently 9:04 and the person bringing it will not answer I am very disappointed and still waiting on my food!
Overpriced service 1/5
By Utterly unsatisfied customer
Each Favor is more like an overpriced loan which results in you having to pay almost double of what the item is worth, so I definitely do not recommend. Another terrible aspect is the fact that you only find out how much you’re paying by the end of the transaction, when it’s already too late to cancel. Uber eats is better, more reasonably priced, as a matter of fact, even taking a round trip with uber to pick up the meal comes out cheaper.
Rip off 4/5
By Nah fool
$7 processing fee after a $7 delivery fee?
But they can delivery things from far away that's pretty cool
You could probably saw both of your legs and arms off with a plastic spoon and run to china and back before your food is delivered. Also on the business side of things they are terrible recruiters and you won’t get paid enough to feed a cockroach let alone yourself. Terrible company.
I love this app!!!
Great app but 5/5
Amazing app for fast food deliveries, but favor needs to make a way to tip the restaurant also. Not just the favor runner.
Ordered a $8 sandwich 3 miles away from me didn’t see my bill till end turn to be a $20 dollar sandwich processing fee delivery fee and tip. Want anything else like my bank pin. asked to add jalapeños no jalapeños. Smfh completely ridiculous.
Horrible service 1/5
I used to use favor every now and then for food deliveries, but they have gotten so terrible that I have now just deleted the app. Uber eats has always been way better. My last order with favor today took 2 hours, even thought it was supposed to be one that would be quick. Every time I would check on it I had a different runner, and when one runner finally decided to go ahead and get my order there were 3 things missing, although I paid for the items and they showed up on the ticket. Favor should train their employees to check orders before they leave the store, and they should start firing runners that take a job and quit in the middle, as this has caused their service to go to garbage! I have deleted the app and will not be using again. Train your employees!!!!
Fine print 1/5
Not a happy customer. NO ONE followed up with me to resolve my “issue” after I emailed them twice. (The only response I received was the automated “Most email requests are resolved within 24-48 hours”) Not in my case. My question was answered when I reached out to them a WEEK later. It was then that they gave me the friendly reminder .. if you place an order and don’t go back to the app to tip the driver before midnight, Favor will do that for you. Favor gave my driver a 28% tip (a little much in my opinion) Luckily I had a small order but when Favor’s “fine print” means the drivers “tip” is more than the driver fee, that’s pretty ridiculous. Not about the money anymore , more about the lack of customer service. I’ll pass on this app if that’s how they treat customers.
Takes way too long 1/5
Orders that are less than 10 min away take over an hour to receive. For those saying we’ll go get it yourself... we can’t so that’s why we are using the service 🙄. Favor should either employ more people by offering better wages or set realistic expectations prior to placing an order.
Tried Favor for the first time today. The options are awesome, and I appreciate the delivery credit to try the app.
I do have an issue with the process because you have to pay before you know your total. Do note too that the tip is automatically calculated (at least on my order) at 29%! That’s crazy! You do have the option to change it but it does require you to be on your toes which seems to be a bit disingenuous. I’m going to wait before ordering again.
Like favor 5/5
By Awesome BURGERHOUSE LOVER
Better then other idiotic apps 5/5
I’ve tried about all the food delivery apps and nothing comes close to the quality and accuracy of favor. You get to customize any order and are almost always communicating with your driver. This app screams that someone hated how inaccurate, unprofessional, and lack of customizing your order out there and said screw it, ima make it better. Trust me. This destroys the competition hands down.
Why am I possibly getting charged if I have never used this app other than to sign up
Do not use! 1/5
Got charged 75 dollars for a 23 dollar order that showed up an hour and 20 minutes after I ordered and the place is 6 minutes from my house. Food was ice cold and they claim it was a technical problem lol right. By far the worst food app ever.
Need to Know More Information 3/5
It’d be really nice to know how far my runner is from the restaurant. Also, to see if there are any runners even available before I waste my time ordering because the app is difficult to order from for most places. Great idea, though.
No food total 3/5
I wish I knew what I was paying for food before committing to ordering. Price options would be a huge plus for convenience of customers trying to choose what they want to eat, especially if they have a budget.
Best app 5/5
Fastest delivery app I’ve ever used! Love that you can communicate with the driver as they are making the pickup.
Not great 1/5
By Person from USA
They usually don’t get my order right and the app is full of bugs that make the payment process difficult.
Done with favor. Inconsistent results and lame customer service 1/5
Another terrible Favor experience. Favor runner called in my order at 7:39, said food would be ready in 20 minutes. Then texted again to say she lost the favor. And apparently then cancelled the order. Almost an hour later the new runner is just getting around to ordering. You guys are terrible. I'm done.
Over charge most of the time 😡 1/5
They kept over charging me and i stop using it , then i used it again today and my total was 32.37 and they first charge me $10 then another transaction for $40 so total of $50 instead of $32.37. So unfair
Better than Uber Eats 5/5
I’m new to this app because I’ve been using Uber Eats for a while. Favor offers for choices for ordering and the delivery fee is a bit cheaper than Uber.
Always reliable! 4/5
Would love an estimated delivery time when I order- other than that, great!
Love IT 5/5
By Favor 3099
Service has been great totally comes in handy!
I placed my order 10 minutes ago and they have changed my runner 4 times.. I’m very pregnant and very hungry, I could have gone myself and been back by now but as I said above.. very pregnant, can’t drive. This is the second time they have continously changed my runner and it take longer than half an hour for me to get my food. This is ridiculous.
No list of charges 3/5
Only thing I don’t like about this app is that it doesn’t tell you how much the delivery fee and the cost of service are before the order is placed. That’s shady to me.
By marriott AB
I love this app I work at the front desk of a hotel and I recommend to all of our guest and I love how it doesn’t have a lot of fees. It delivers from all over the city. It’s amazing I love it.
By Chimera Jones
I love Favor more than I love lasers
Favor is the Best!!! 5/5
Consistently impressed by Favor. The runners who deliver the food are so nice and fast. I love that they communicate their status throughout the entire process—no other delivery service does that—definitely
gives me piece of mind! 10 out of 10 would recommend!
Delivery times are awful, the price surges constantly, and you will have 3 or 4 runners/drivers “on their way” to pick up your order before you ACTUALLY have a runner on their way.
The worst 1/5
I pre-ordered food and pre-paid at the store. When I requested a favor to pick up and they never responded via app and customer service line forwarded me to voicemail 10 calls in a row. Customer service only texted stating they were busy and never responded afterwards. I will not be using this service again.
Slow, Ignorant, and Incompetent 1/5
From the customer service to the company’s algorithm for matching requests with “runners”, Favor has built a horribly inefficient service.
If you order something, beware of extremely delayed deliveries and inaccurate updates within the app.
If a “runner” bails on the order then you are out of luck. The company will defend it as if they had an intimate knowledge of the situation.
Use one of the other 20 services for food delivery. This one is pathetic.
Unreliable and poor communications 1/5
Several favors have been canceled by Favor without explanation after a wait of 1-1.5 hours, which causes blocks of wasted time (henceforth, I have to make other arrangements which takes more time this thus I spent 2.5 hours to get lunch for a hungry toddler). Furthermore, they don’t communicate the reasons for the cancellations. Customer service doesn’t take responsibility, blaming the Favor runners.