Touch ID doesn’t work for login 2/5
Tracking packages has been fixed. No problems there anymore but still having issues with account login. Says I “changed” my password, which I didn’t. And Touch ID doesn’t work.
Delayed parcel 2/5
Tracking states no one home for delivery/business closed which is not the case. Parcel has been circling the area for 4 days. Very disappointed
Garbage app 1/5
Can’t reset your password on the app while logged in. Pretty basic stuff here is missing. It is 2018. The app should have everything the website has. Customer service’s answer was, you need a PC. Pretty archaic thought process for such a large company.
App Freezes 1/5
The app freezes on a continuous basis and has done so for the past 4 weeks.
FedEx App 5/5
By Michael D.C
I rate 5⭐️⭐️⭐️⭐️⭐️
From, Michael Crawford
Doesn’t work. 1/5
Won’t even let me sign up. Just says try again later
Two problems 2/5
1. When I request notification through the app, the delivery notification itself comes as long as 4 hours after the actual delivery has been made. This has been the norm and not an outlier. Terrible for delivery of perishable products.
2. When I attempt to delete old, completed deliveries from the app which are downpage from newer and undelivered shipments the app deletes the later.
Can’t Log Into Account 1/5
Cannot login to account with the application but I can online.
No point in having an application if you can’t login and sync up your account.
Seems this is a reoccurring issue that no ones fixing.
Didn’t work for me 2/5
The app was displaying a FedEx advertisement that I could not close (silly, I’m already on your app using FedEx) and which blocked me from being able to do what I needed to do- which was sign for a package online. I’m sure other parts of the app are fine but ditch the in app ads and keep it simple.
The tracking number scanner does not work 2/5
While I like the app, it bugs me greatly that the scanner using my iPhone camera is worthless.
Having issues with password 2/5
Having issues with password and it log off after an hour
I really enjoy using this app it’s very convenient
Great app 5/5
User friendly, just a great app
Verification and Accessibility Failures!! 1/5
I’m a blind individual. Update erased my delivery instructions. Asked to authenticate address. Locked out after questions. For days now!!
Asked how old my grandmother is. The woman has been dead 5 years. Your authentication system stinks... not blind friendly and extremely insensitive.
The FedEx app is “awesomeness”...defined!! 5/5
By Haley bop 777777777777
I love this app better than any of the transport apps available. It’s easier to use for a number of reasons. It not only remembers your tracking number once it’s within the app (others forget); but it will also detect the tracking number, when you copy it from eBay, Amazon, or anywhere else, so all you have to do is press “yes” when the app opens, and it takes you straight to your tracking status. Great notifications too (via text, email, etc) which can be easily and immediately modified to suit your needs. Last but not least, you can reroute your package FOR FREE in the case of travel, so your neighbors can help out (lol)! You can even have it signed for by a local FedEx store, then pick it up from them when you return from travel (anytime within 5 days). Try doing that with a competitor of FedEx; it’s NOT gonna happen!! The FedEx competitors charge ridiculous fees for this service AND they don’t allow rerouting for items that require a signature. Plus their apps are extremely cumbersome! FedEx is the way for me ALWAYS; thanks FedEx, for making our lives so much easier!!
Love FedEx App 5/5
By Bary B
I like using this to keep up with my packages and it’s so easy to use and it’s convenient. I would def recommend this to anybody that uses fedex frequently.
Won’t save any tracking numbers you enter. Error messages galore. Fix!!!!
By Airel Bleu
It would be great to get text updates like USPS and UPS. Would save time and energy
Review on FedEx App 5/5
I love it, it’s fast quick and easy to use!
By Country fan 190
Trying to use the app to set up an account is one of the most frustrating experiences I've had in years.
I’ve trying to log in username being cecec50s said it would send me an email telling how to reset password but only sent username which I already knew now it’s locked me out again
Really, read the other reviews. Concept is great, but implementation is awful.
Example: a package is not delivered. I go and see delivery rejected or some such message. Then try and reroute package.
After being forced to manually complete address, I’m asked a bunch of security questions, some of which have no relationship to me AT ALL, a list of counties where I’ve never ever lived. So “security” fails, and I go back to original screen, manually reenter on my phone all the address again, and guess what? Still new “security” questions that guess again, these questions have ZERO to do with me, where I’ve lived, phone numbers that are wrong. Rinse, repeat, same problem.
All this, after I entered all the info in settings.
Pity this doesn’t work, would be handy. But don’t waste your time. If FedEx hasn’t fixed it with all the bad reviews, it speaks volumes.
Super complicated 5/5
Awesome app user! 5/5
The FedEx app is a wonderful tool to track all of your activities when purchasing items for sending or receiving orders. They make it super easy to schedule your items for delivery on another date or to hold @ one of the facilities. I love this app.
Great App But, Needs Fixing 4/5
By Waiting for an iPad version
Love the FedEx app because, I can track all my Fedex shipments immediately without needing to copy and past the tracking number, when a shipment is on the way towards my home; however, when the package needs to be shipped out, it is very simple to creat a shipping label; in addition, to tracking the shipments, is easy by scanning the tracking barcode using the camera feature without any problems. Thus, the app has a bug when sometimes checking for tracking information by making the app to hang and, load on an infinite loop; therefore, I would need to keep closing the app when this bug shows up which is, very common, please fix this bug soon.
Facial recognition feature does not work iPhone X 3/5
Cannot track packages sent from me. Login required but freezes up following attempt at facial recognition.
Fantastic app 5/5
This app is really fantastic and user friendly
HORRIBLE! HORRIBLE! HORRIBLE! 1/5
By Regina Mitchell
This app is useless!!! I’m attempting to redirect my package to a pickup location and there is no feature to allow you to do this...although it says it does. I will delete this app!!!! I really don’t want to rate this as 1 star! It’s not that good!
Shipment status doesn’t get updated accurately. Several times tracking shows CREATED, doesn’t show movement, yet package gets delivered. Can’t be that many people failing to scan packages. I think they may have a computer glitch.
Update June 14: I know believe all the issues I’m experiencing are a direct result of employee incompetence and not the app.
By oh roher
Received message package would be delivered at end of day on June 13; took afternoon off from work not to miss and driver came at 11:40 am? I took this afternoon off to catch driver and now I see at 6:39 am when I was home? That it was undeliverable?
Are you kidding!
Five star delivery service! 5/5
Very reliable. Problems are virtually nonexistent!
I’ve already posted a review, but now I have a screenshot. 1/5
Updated iOS and now have a constant problem where I get a pop up saying “The action you requested could not be completed this time. Please try again in a few minutes.” NOT OKAY!!
Status of Delivery 5/5
By Efrain Salcedo
Great function to check on the status of delivery!
Worst App Ever 1/5
This app is pointless. It keeps telling me that my account is locked when I try and sign in on the app, but if I login online I have no problem at all. What is the point in developing an app (that has so much potential) if it’s just going to lock me out of my account and I have to use the website anyways? It is beyond frustrating.
Best App I ever had! 5/5
By Ms Honeybee
I love that I can keep track of my packages through this app! Even when I don't expect packages I get notifications that one is being delivered soon.
Not Installing in US iPhone 1/5
It says your country/territory is not supported by the FedEx application....what a joke!!
Becoame useless about a month ago 1/5
By nicknames I want taken
It hangs and have to restart several times to look up tracking info. Useless! Why are they not fixing with the updates since it has gone bad? They must no longer support Apple iOS anymore. Frustrating!
Tracking the best 5/5
Awesome app, one of the best ones, along with it are the reliable service accompanied with it.
The US isn't supported? 1/5
I have no clue what's causing it and haven't found anything on Google, but I'm in the US and when I launch the app and whether I give it permission to use my location or not, it says "the country/region is not supported" and then it stays in a loading loop which means I can't use the app to contact customer service (if there is any) or the developer to even ask why it won't work. iPhone 6plus running latest software with no jailbreaking or any shenanigans going on. So, basically, yeah. It apparently works for some folks or not at all for others. Good luck...
This app is the worst I got a waste of 50 dollars 1/5
Before confirming the mail I had enquired tbe customer service that the signature is not mandatory after putting for the overnight shipment I have put a tag saying to leave it here.then the delivery boy put a door tag.in that which it says to uss this waste app to deliver ro another station.this app didnt let me sign up saying some exam error by then the delivery boy came up and put it dt again now I have to walk for 50 min to reach the office because of this app and 2 days delay now those documents I dont need them.never going to order from Fedex made me eat my words when I argued with my friend saying fedex is the best option.you people lost one loyal customer.Thanks for nothing
So buggy, it should be trashed 1/5
By Jessie True
Couldn’t even register. Wouldn’t allow me to enter a country so couldn’t get to the point of signing electronically for a package. It’s only good for tracking a package.
I have not had so much trouble getting a package delivered I work all day and the person delivering knows I don’t get home till after 5 pm
Why can’t delivery call me or text me before coming or place it in the storage room by my front door?
Couldn’t be more useless/bugged 1/5
Don’t waste your time. App is pure trash
Need more functions 3/5
By Jsl Javi
Such as signature and reroute
Needs update 5/5
Great app but needs update because when you trying to update your home address keep saying error.
This is the best FEDEX can do? 1/5
I immediately noticed that it seemed to lack the professionalism of top-quality apps, and when I was unable to create an account my suspicions were confirmed. Digital garbage.
Dissatisfied customer 1/5
I waited all day for a package. It’s now 9:20pm and it hasn’t arrived. A window is needed. This is ridiculous. Not liking fed ex. The package has been on the truck for delivery since5am. Frustrating!!!