App doesnât recognize login credentials 1/5
I can log in fine on my desktop browser, but the app doesnât recognize my login credentials.
Login prob 1/5
As others have mentioned, I keep getting error message when logging in. Itâs been going on for the past 2-3 months. Please fix this problem.
App errors out when retrieving accounts 1/5
I have an iPhone 11 with iOS 15.0.1. When I launch the app it authenticates and then throws an error retrieving the accounts and quits the app.
Can someone investigate? Iâve never had a problem before.
App Stopped Working! 1/5
Though my account is fine, when I use the app I get a log in error. Please fix the app. Itâs been like this for over 2 months now!!
Login works on site but not app 3/5
The app says my password is wrong, but I can log in fine via Safari on iOS. But feedback link on their site is broken: nothing happens when I tap it. Calling their number gets a longer wait times than usual message. So the best I can do is report the problems here. Sigh.
Does not work 1/5
By hb unsatisfied
Can not parse label, error:-1. Something like that. Completely unprofessional. Version 3.0 on iPhone 10.
Needs more work 2/5
It would be helpful to have the full website capability in the app, most importantly document manager (confirmations, statement and check images)
App Hangs 1/5
The app always hangs on the User Agreement page and is unusable. Reinstalling doesnât help.
It does what it does 5/5
If you are a Fidelity Charitable donor, the app makes it quite simple to make grants and review your previous grants. It would be nice if you could see your history of donations to a charity within the app, but instead you just need to scroll back through the whole list.
By Bruce JM
This app is so poorly built. Itâs constantly forgets who I am. Itâs next to impossible to sign in using my finger print. If the organization wasnât so good, Iâd look elsewhere. The computer login is way better.
Nice app 5/5
Makes donations simple
By Beryl the Flyers Fan
Now that the screw up in the last version has been fixed to restore login with facial recognition and to remember your login the app is great and furnishes all the features needed in an iPhone app. Although you can't contribute to your fund that is probably not a feature that would play well on a phone screen.
App NOT Working 1/5
When I try to use the app, it says to go to App Store to download latest version, but, when I do that, it says I have latest version and only thing at App Store is link to âOpenâ the app, but when I do that, itâs back to saying I need to download latest version. In other words, the app doesnât work!
Mostly Great 4/5
I cannot activate FaceID which is a feature enabled by the latest update. The screen used to activate FaceID will not accept my username and password as valid, the same username and password used to log into my account. Also the submit button in the Feedback section of the app did not seem to work so Iâve registered my FaceID feedback through this review.
The rest of the app is really great and makes giving through my donor advised fund very easy.
Touch ID broken 2/5
This used to be a great app until I moved to new phone. Not sure if itâs iOS12 or IPhone XS Max - when I enter userID and password to enable touchID/FaceID, the app crashes
I can still login by using password. But cannot use touchID/FaceID anymore đ©
My previous review:
I was able to download and enable Touch ID and look at the balance, search for charities etc. I have not yet attempted to send money to the charity, will do shortly. So far I was able to find almost all of the charities I regularly donate.
So far so good.
Touch ID enabling screen broken - FAIL! 1/5
When you try to enable Touch ID, youâre obviously asked for your name and password first. But when you try to enter your password, the iPadâs on-screen keyboard blocks the password field so that you canât see what youâre typing and you canât access the field to copy a password from your password manager. Since the page is short, you canât scroll down to see the password field, youâre just screwed.
So, for me, itâs totally unusable - Iâd give it zero stars if I could.
Crashes on open 1/5
When I try to open the app using TouchID, the app crashes every time. Please fix!!!!!!!!!!!!!!!!!
Update 11/4/17: STILL crashes on open. Please fix!
App crashing 1/5
By DD and LLCJ
Version 2.3 crashes after touchID login on iOS 10.3.1
Simple and Intuitive. 5/5
Love an app that just works with simple interface. Quick and easy, just the way I like it.
Login issues 2/5
Not sure what happened but I can't login to the app. It won't let me type in my whole password. Consequently the app is useless as it is.
Add functions please 3/5
Good app but please add Touch ID support and ability to grant from a specific fund like you are able to do online.
App blows up on login
The app crashes consistently upon loading. I tried rebooting my phone, and uninstalling and reinstalling the app and it still does not work. Disappointing.
Awesome app 5/5
Love this app. So easy to use. I was able to make a contribution to the account and process a gift with ease.
Crashing on login 1/5
App loads to login page, but crashes when logging in.
Can't get past login screen; crashes immediately.
App crashes 1/5
Have it installed on two separate iPhone devices both with latest iOS. App won't consistently load and when it does it crashes after login attempt.
App is limited in how you can only make distributions and not contribute to your account. However, there is a major bug. When I try to schedule a future or recurring grant. The app freezes. The app works fine on grants sent "as soon as possible ".
Not ready for prime time - avoid 1/5
As a Fidelity customer, I'm disappointed in the quality of this app. I couldn't get past the User Agreement section without the app crashing.
Usually Fidelity is so much better with technology, but not here. Something was missed.
Avoid this app for now.
Can't log in 1/5
Stopped working with latest upgrade. No time for QA?
Can't log in 1/5
It keeps changing my user ID and the keyboard will not disappear. Deleting it.
The app won't accept my user id and password.
Decent start 2/5
I would like to see the ability to contribute to my account from the app.