Not for me 1/5
By J Goots
The site is not user friendly. I called customer service with a few question. Call volume was high and would be about a 20 minute wait. I decided to not wait and allow them to call me back when it was my turn but never got a call.
Simply the best. 5/5
Best in customer service!
I love Fidelity 5/5
The service is great! They do not mind answering any question and they are always willing to help me when I can’t figure out how to reach my goal. They are ready to teach me how to do, what I’m wanting to do and if I forget, they don’t mind going through it again with me. Good service, great with teaching, and they have been around a pretty long time. Im
Good app, could use a better visual hierarchy 4/5
Flat style is lovely but sometimes it’s hard to navigate the screens
Mordechai Greenstein 5/5
By Mordechai Grensein
I work with a bank in Israel ,
Nothing to compare with fidelity
And the bank in the place were I live
Thank G-D I can compare .
Thank you Fidelity for giving
Me the years of pleasure to be
Not working on iPhone XR iOS 13.3.1 5/5
App is great but has suddenly stopped working.
Face ID not working 1/5
Reset my iPhone more than 10 times and still can’t get Face ID login. Very disappointed.
Good App 5/5
Fidelity is on its way to become the #1 bank in the world.
By bandjoe bill
I like the standard login from web
The app is too confusing
Why don’t you make web & app the same user
mode so when logging in both log in looks the same
Very easy to access. Save time
Terrible app 1/5
One would think that it would be convenient. They wouldn’t even let me add my bank account. Customer service tried but couldn’t help me with anything . I mean for an established institution I must say I’m very disappointed. I had some money I wanted to invest but now I have to look elsewhere.....
Can’t login properly 1/5
Please go back to working version
Difficult to maneuver! 1/5
Wish the site was simpler. I’m trying to place an order to buy a stock and I can’t figure out how to do it! Frustrated!!!
Awesome app 5/5
Unable to sell and cancel or place orders 1/5
I am very disappointed that I was not able to cancel or place or change orders this morning. Desktop site would not even let me go in my accounts. I was expecting reliable company website and ability to trade when needed specially I times of market movements.
Fido network keeps going down 1/5
By Darla $
This is unacceptable when the market is volatile. Been going on for over a week. Hire better techs who can increase network capacity or lose your clients!
5 star to 1 star, update bugs HORRENDOUS 1/5
You should probably fix all the bugs before releasing next time. I can’t login to the app properly and it’s been intermittent with being able to see my accounts and features with it. I’ve reloaded it twice now thinking it was just a bad download...nope, it’s definitely your development team that’s slacking here.
Timing is off 1/5
Why do you ask for a review BEFORE I use the site? I did not open the app to write a review. Obviously, I had something else in mind. Allow me to do the business intended first followed by a review. The timing seems off. But let’s start with the login. I searched help because , due to battery issues on my phone, I no longer could enter the app using my thumb as an identifier. BTW Help did not help.
It’s hard to see the letters I type in. It’s too light. Please make it darker or change the color.
Pop-Up Right After Install for Survey?? 2/5
I literally just installed the application and you asked for a review of it? Come on, now...
Can not compare investment performances . 1/5
As the title says. Withe this app you do not know which of your investments are performing better with the money invested. The last app was much better in doing that. The vanguard app lets you know in comparing your investment performances.
Crashes! And....Useless "chatbot" 1/5
By Colorado Technoid
Great--when it works. Lately (jan, feb 2020) the app is very unreliable on IOS.
I've experienced lots of times when the app brings up partial account information. And about half the time it crashes outright, leaving me to log in again--and sometimes again.
Also...The chatbot is utterly useless. It just wastes time and should be eliminated. Has it EVER given a correct answer to anything?
Didn't this app used to be better? Please fix.
Very Informative 4/5
By Solomon Moe Aung
Very informative and I enjoyed using the app. I’ll give it a 5 stars rating if it can be change into dark theme. Thanks
Brokerage is great, app is built by morons 3/5
By dicky poopoo
Bug fixes that create bugs. Crap!
App login issues 1/5
Can’t login using Face ID after recent update. Once I’m in, constantly having issues viewing or navigating. App states unable to load positions and to try again ...
Awkward and too many distractions to simply drop into my accounts, see my balances and readily execute. Fidelity, you’ve gotten too cute for your own good.
Super dope 5/5
By Johnny Hawthorne
Nice, clean and easy to flow through. I’m excited about keeping up to date and growing!
What happened? 3/5
Can no longer leave the app and pop back in. Have to re-login.
Login status screen and login process is now clunky and not as clean as previous versions. There is too long of a pause after TID.
Simple but informative BUT 4/5
Love the app as it is simplistic but has a lot to offer. My only gripe is the “real-time quotes” setting won’t work. It shows at the top for me to click to enable, but it won’t click. Any way you guys could look into that?
Switching to TD WATERHOUSE 1/5
LONG, LONG, LONG WAIT TIMES TO SPEAK TO A REP.
PROBLEMS WITH THE APP, THEN WHEN & IF YOU GET A REP TO HELP YOU, THEY CHARGE YOU FULL BROKERAGE $$ TO EXECUTE YOUR TRADE.
NOT HAPPY !!
Good app but... 3/5
Doesn’t work with finger or Face ID. Credit card integration has been broken forever. Not sure why Fidelity won’t fix.
Ease of use 5/5
Great app 5/5
I love it
By Hau Vo
Garbage app 1/5
Only use this shit platform because work makes me. Robbinhood all day tendies to the moon. Can’t even trade options here. WACK I MISS ROBBINHOOD!!!!!
Very well done app. Intuitive and easy to use.
App leave a lot to be desired 1/5
The app is not responsive to real-time. The tools in the app are not intuitive.
Unnecessary pages 1/5
Too many unnecessary pages to navigate through to get to what I need.
Amazing Investment Firm 5/5
I’ve been with fidelity for 6 years now and they are a very secure investment firm. They will secure your accounts From IRA’s , 401K to Personal cash management .if there is a problem or if someone other than try to get your information, Fidelity team will call you personally for verification.The customer service Representative in all departments are great I’m happy with Fidelity..
Was good now broken 1/5
Using on iPad mini 5. Touch ID no longer works. I can’t choose option for call or text when using 2 factor authentication so I can’t log in.
Current update issues. 3/5
The app over time has been great. Currently having a log in issue where you log in multiple times just switching between tabs.
Face recognition 4/5
Please get facial recognition!
Apple finger I’d keeps not working and I have to sign in. 3/5
Update is Crap 1/5
Latest version has decided to no longer let me access my account using Touch ID. Mind you Touch ID works fine with the Netbenefits app, but not the Fidelity Investments app. PLEASE FIX ASAP! ! ! I wish I knew what happened, as it was working find up until about two days ago, now it’s crap, keeps giving an ERROR message pop up that’s got nothing to do with my login. If there was a half a star rate, that’s what you would get.
App broken 1/5
Cant open app since the latest update. Splash screen pops up and tells us what the latest changes are to the app but it wont let me X out of it.
The best brokerage I Love their zero index funds 5/5
The Best Brokerage
Not intuitive, confusing 1/5
Super slow app, not intuitive at all. Developers, take a look at Robinhood app. In my opinion, that one is much more user friendly.
Nice to have 5/5
Nice to have
Easy to use 5/5
Super easy and quick to use!