I can’t see my account info. It always pulls up unavailable.
Try to learn and adopt Robinhood app. 1/5
So inconvenient to use this app when coming from Robinhood app which is designed with users in mind. Fidelity app is pain to navigate
Favorite brokerage so far 4/5
By el xhuppo
I love this app, specifically because of their EXCELLENT CUSTOMER SERVICE. Keep up the good work! 4/5 stars because I can’t trade crypto
Value Plus 5/5
By Moon Duster
Great trading vehicle backed by world class support. My advisor checks in often and provides excellent suggestions tailored specifically to my goals.
When try to log in it says I need to update. When I try to update it says I’m current. Useless.
App review 5/5
By feedback crypto
It’s all about the user interface. Fidelity is superb.
Fantastic tool 5/5
Needs more work For Async Set-it-and-forget types 3/5
Long time customer but it’s missing a lot of basic features. For instance I’d like re-occurring transfers weekly, and bi-weekly by day vs calendar number. Eg I want to but my stock’s usually on the Monday dip.
Next I can’t schedule buy orders at next market price. You can’t queue it? Come on. SoFi and Robinhood does it.
Last, why can’t I chat with a FIDO agent or bot from the app since face recognition is finally authenticated in 2021. Eg I can’t re-open or transfer funds to an inactive GO account without speaking to someone. Yuck.
Another good app ruined. 1/5
The newest version of your mobile app eliminated the ability to retain multiple user names and select from a list. Bad move.
Bogus Promo 1/5
Fidelity offered $100 for opening a new account and promised that money within 25 days. It has been longer than a month now and no promotional money has entered my account. As a brokerage I considered more reputable than robinhood and the like, it just shows how crummy their service actually is that they can’t follow with a simple promotional deal. Guess who won’t be transferring their account from the competitors like I planned.
Mobile deposit stopped working 2/5
When I select “snap check photo” I get a black screen with no ability to take the photo. I’m at a standstill. Never have had trouble before. Please resolve this issue, thanks.
moving account elsewhere due to shady practices 1/5
In the last week Fidelity diluted the value of a popular retail investor stock by declaring that there was a data entry error which artificially increased the available shares to short. Their lackluster response to this issue is very telling and I for one do not want to support such incompetent or shady businesses (depending if you actually believe it was an accident or not).
No sirve en iphone 13 1/5
La aplicacion me funcionaba de lo mas bien en el iphone 11 cambie para iphone 13 y la aplicacion no funciona. Deberian hacer un update para que funcione en todos los telefonos.
Pat K 5/5
Been with Fidelity since the 80’s. Would highly recommend the brokerage to anyone wanting to invest in stocks.
Am ALWAYS able to talk w/a seasoned advisor about various investment options and ALWAYS receive courteous, efficient service.
Lip Service 1/5
No follow through and or feedback from Fidelity per my suggestion and numerous requests spanning several years.
1. To make a mobile deposit, one must omit a number from the account number imprinted on my Fidelity Check and substitute it with a numeric number.
2. To pay a bill online, one must lop off the First four (4) numbers from the account number imprinted on the bottom of the check and substitute with pre-determined eight (8) digits.
Where are the written instructions? My phone conversations today with a Fidelity Customer Service personnel in Florida said there are none.. I don’t pay or deposit often and it is difficult for the lay person to remember let alone memorize the process and this is where Fidelity fails to service the needs of all clients. By this lack of procedure, Fidelity ASSUMES their clientele have full knowledge of its online tools and learning process. Please simply and have your brilliant programmers design written procedures like……”STEPS TO TAKE FOR A MOBILE DEPOSIT; STEPS TO TAKE FOR PAYING A BILL THROUGH DIRECT DEBIT FROM YOUR ACCOUNT.
If time is money, I have wasted valuable time of Fidelity’s personnel who had to orally explain the two procedures listed above.
Let’s reform and use some formative evaluation skills to right the above, but I have personal feelings that the status quo prevails and nothing gets done.. Take this as an angry constructive critics.
Won’t let me see accounts 1/5
By 1893(/9: app is worthless
As title says, the “account” tab regularly will not work.
SO EASY 5/5
For real, I downloaded two finance apps at the same time. I tried logging into the other one. The entire log in process was a beating. I left the thinking wheel spinning and was logged in and here within 1 minute. Logging into an app has never been easier. I can't wait to check the rest of it out.
Mobile app 1/5
I’ve used the mobile app for a year but unfortunately with the last update I can’t sign on. Not yet resolved! May have to give up on Fidelity…
Graphs Detail 3/5
There needs to be more granularity of time periods for the summary tab total assets graph.
I’m in favor of the classic presentation format
So easy and up to date with latest tech. Very secure as well.
Can’t type into password field 1/5
Worth the latest update, I can’t login. I can enter my username, but I can’t select or type into the password field.
I love and use this app all the time so PLEASE fix asap. Or, let us roll back to the previous version. It’ll be a royal pain to rely on the desktop site until this is remedied.
Fidelity Investments 5/5
Trading platform is intuitive and easy to use. Has all of the tools to enable success on the mobile and pc platform.
Wish the columns for stocks owned could be edited and have more options!
Good App but Options Trading portion is Pretty Lackluster 4/5
On options trading for some reason Fidelity does not keep track of what your break even price is. Also why is the watch list limited to 50?
New to F 5/5
I’m new to Fidelity just opened my account and everything going great.
Cannot find and print statements in ap. 1/5
By Rules official
Cannot find and print statements in ap.
No options trading 1/5
By class action now
This app is stuck in the 2000s. Add options trading already!
I really like Fidelity for my investments. The app user interface is improving. I have been using the new BETA version for a while and I enjoy it but PLEASE REMOVE THE LOGIN issue. The log in portion is clunky and shows the login button again for some reason momentarily. They need to continue this. It will help them compete with Robinhoods ease of use. The two things they need to improve on are better real time ticker like RH and options like RH and charts like TOS.
Great app! 5/5
Easy to use!
Only good for checking in 2/5
The app makes viewing info and trading stocks/funds difficult. I can’t organize my positions the way I like or sort by any criteria other than the default ones. Good for viewing balances, cashing checks and sort of paying statements (though it doesn’t show the transfer immediately like other bank apps, causing accident duplicate payments).
Mobile App is Horrible 5/5
The mobile app is horrible and doesn’t work half the time. Thinking about switching to a different company because of this.
Where’s my 401k plan??? 1/5
By Tania from the Mountain
See only HSA
Statements would be better 4/5
They will use your shares against you 1/5
You will buy shares of a company then they will loan those shares out to others to short the company. They have been in court since 2019 for this and are still doing it. I just transferred everything away from them.
Latest App Update 4/5
Before this last update, I could tap on the Fidelity app if I just wanted to check the market progress during the day. Now the app forces you to ‘log in’ just to check the market prices which then forces you to ‘log out.’ Come on, Fidelity, fix this annoying update. Why should I have to log in just to check the daily market prices? No personal info or accounts are being viewed - just market prices.
Can’t login 1/5
After latest update I can’t login to my account !
Needs verification code EVERY. SINGLE. LOGIN. 1/5
I’m a big fan of two-factor ID. But the new version no longer has the “remember this device” box to check. So every time I login it asks for a verification code which means I have to have my phone within reach - every time! Very bad, and sad.
Login and Quick Access broken 2/5
These have been broken for some time. No way to get support. Once you are in it’s fine. Used to work great. Poor testing on this version.
Managed account 1/5
They have done a poor job managing my account I pay a service fee for .Left half my funds exposed to negative profits for the year without any review or consults to discuss investment options .
Good so far 5/5
By Daniel Dennehy
As of now Fidelity is a really secure and manageable app to trade stocks on. It’s unbelievably easy to buy and sell your stocks, and everything is easy to access. Great site for a retail investor that is still trying to keep some professionalism.
Annoyed by local push notification sent after using the app 1/5
15 minutes later after I used the app it sends me a local push notification that I was signed out. EVERY time. Why?! That’s just silly! Stop bothering me about it. I’m done using the app and put my phone into my pocket. I’m doing something else now. If for security reasons the session with your server has been expired - great. Just do it silently and don’t interrupt me from whatever else I’m doing now.
Since the last update,goes straight to the login page,definitly a security problem especially on a open network. Can’t by pass the login page.
No easy way to find credit card APR or monthly interest 1/5
The app doesn’t show or easily provide any display of your credit card APR or monthly interest spend. For a credit card app, this is unlikely to be an honest omission… it’s more than likely a deceptive practice and until fixed, this is a 1-star app.
Can’t login with latest update 1/5
Can’t logic with latest update.
Not user friendly 3/5
Maybe I am still new to this app, it doesn’t show me the stock I purchased in the front page, or gain/loss like vanguard app does.
Long time user 5/5
By Barton Protective
Used several on line Financial Services over the years. Fidelity most friendly & reliable. 👏👏👍🚀 Charles B Rice SR
Mobile app is non block buster 2/5
Great company but lacking in the mobile area and has even caused me loss funds. Now I mainly try to use the website. The app is so dated - time to put some money in the mobile space or get left behind. I am actually thinking about switching brokerages account because I find mobile trading a lot easier on my other broker accounts.
Fast and complete! 5/5
I’ve employed five investment firms in the last 20 years and always hoped for internet access similar to what Fidelity currently offers. Easy to understand, flexible, with ready contact with advisers.
Unable to route to IEX using DLIMIT or DPEG order types 1/5
I want to get passive fills - full spread price improvement - without being subject to adverse selection and I’d like the opportunity to get more midpoints on my both my market and limit orders that I price more aggressively.