I wasn’t sure where to leave this. I tried the app support link, but there wasn’t a form I could submit. I love this app. It has always worked great for me, but I just went to deposit a check and I guess a recent update has changed the layout when you go through the process of depositing a check. After I selected the account, I was promoted to enter the amount. After I entered the amount, I couldn’t find a button or link to move along in the process. It took me a minute to realize that your step process bar was covering your header where I could hit cancel or next. I was able to make it through the process, but I wanted to pass my experience along. I’m using an iPhone XS on the most recent version of iOS.
The worst bank ever 1/5
Try to call the customer care !
Test the security for the card !
Inconvenient and has no experience in handling customers!
All is suckkkkkkkk...
Love it 5/5
This app is extremely user-friendly and has a ton of very useful features that I find to save me a lot of time in the long run.
Happy customer 5/5
Great app! Keep it up
5/3 customer 5/5
If you can get this APP and have a fifth third account no brainer, get the APP. My boyfriend stole my card info and the 24/7 customer service line was down and I was able to cancel my card and order a new one through the APP!!
Really loving the new updates to the app..
No complaints 5/5
Great app. Always there when I need it. No fail.
Eh, it’s fine 3/5
This app is fine, unless you try to update a recurring or upcoming payment in the billing section - the screen goes black and it shuts down the app. Outside of this, it has served its purpose well enough.
Keeps Crashing 1/5
I use this app to create extra payments to car and mortgage loan. It requires me to manually input a transfer each month for extra payments. Each time I use transfer & pay and click make payment, in the amount screen, the app will crash before I am able to enter the amount I need into the additional payment field. I have tried multiple approaches, but the app crashes each time, until 3rd-5th time, when it finally lets me submit it. Very frustrating since each crash forced me to have to login again. Since I had to set up about 10 payments for two accounts, we’re likely looking at 60-100 crashes at least (although I switched to my computer -t one point). Took me over a half hour for a very simple task, ended up having to use my computer last night for part of it.
Slow updates 3/5
It take too long time to update the payments in the app... you guys need to improve this
Personal chk print 4/5
Love the app refreshes and enhancements. Plz add functionality to enable printing of personal cashed checks for tax or other purposes
Mobile deposit 1/5
By deposit no longer works
For whatever reason, the mobile deposit screen is now buggy. Worked fine for years. Fix your app.
Could be much better 2/5
As far as just viewing accounts and looking for deposits and purchases the app is fine. For anything else I would say it only works about 50% of the time. I have the newest phone with the best camera and rarely are the pictures of the accepted by the app. I frequently get the error message we are experiencing problems call this number for help. Activity as far as showing payments scheduled rarely works. Problems continually exist to the app and it needs improved.
Mobile deposit issues 1/5
Mobile deposit doesn’t work
Easy to use, LOVE IT 5/5
I was a little scared to try out the app but I’m so glad I did, I completely love it. It’s really easy to use and you can even upload checks too!
By J to the Other V
I hate this thing.
crappy app just like their crappy customer service 1/5
Try to edit a scheduled bill pay and it crashes the app every time. 👎🏻
App Works Well! 5/5
It’s simple, quick, and consistently works well.
Great App 5/5
Timesaver deluxe. Great functionality. Since I changed camera to manual, so easy to use. Works every time.
Love this app! 5/5
By ASHA L
Very easy to use. Credit cards and bank accounts all in one place. Easy to make payments or transfer money. Built in Zelle capability. Can find nearby branches. So easy!
Mobile Deposit Not functioning 3/5
I would give this app five stars, however; the mobile deposit function isn’t working at all!!! It’s a hassle when you don’t have time to go to the bank or ATM to deposit checks; and the one app function that is supposed to make that process easier doesn’t work
Latest update has issues 1/5
The most recent update no longer allows check deposits as the pop screen blocks the “next” and “cancel” buttons so I cannot move to next step. Using an IPhone XR. Enjoyed app until now. Please fix.
App no longer captures check image 1/5
I have used this app for about a year and a half with I problems, now it keeps giving me error issues when I try to capture check image for deposit, I am using same phone that I never had these problems with before.
Not for iOS 12.1.3 beta4 1/5
This version doesn’t work on latest version. Get with it!!!!!
Pretty good 4/5
App works well, I’d like to request an update that would allow you to put memos on transfers within various accounts. Helps to keep track of the memo is there, otherwise it’s just generic on the statement.
Mobile deposit 4/5
It appears that the ability to take the photo of a deposit is not as twitchy as before. A definite improvement.
Easy and convenient 5/5
Great app! I find it easy to use and very convenient when bank is closed.
Very great app 4/5
I think the app is amazing. Gives you the power to control you finances like never before. My reason for not giving complete 5 stars is the inconsistency in the TouchID function. It doesn’t typically work when I use it.
Great app 5/5
I depend on this app throughout the week and now the main reason I bank with fifth third bank!
Check deposit via phone 5/5
By Bruce Alexander
This app is very well-designed.
Easy to use.
Great service for a customer.
Absolutely awesome 5/5
Most people complaining about Touch ID and crashing when opened most likely need to upgrade to a newer phone I’ve used mobile banking and had fifth third for over 3 years now and haven’t had a single issue it’s fast convenient and down time only happens during late nights over all fifth third is a fifth third better 👍
Love it 5/5
By rocko phillips
The best app ever 💯💯💯💯🙃
Depositing checks 5/5
It’s great to be able to deposit checks from my phone. So convenient!
What happened? 1/5
I used to be able to deposit a check with this app. Suddenly that option is gone! I will pull ALL my Fifth Third accounts over this and move to a different bank. You’ve got a week to fix it. And yes, my app is updated, which is probably what caused this problem.
The best 5/5
Hands down the best bank and app I’ve ever been with and used I won’t be leaving this bank ever
Won't keep stored password (TouchID) 1/5
About once a week it tells me there's an error with my stored password accessed through TouchID and forces me to reset my password. Easier to just login to the desktop site.
Love this app! 5/5
This app makes it so easy for mobile deposit. I don’t have time to run to the bank every week to deposit my check, so I do it right from my phone. Never had a problem with this app.
Awesome app 5/5
Very easy, only qualm is that you have to update it to use it like once a month or so. Just annoying.
But absolutely nothing else negative to say. Really handy to quickly check your balance & handle your account.
App does not work 1/5
Called customer service and seemed like I was just bothering her.
So I switched to paper billing , my other card apps work just fine.
Discover treats me very well as with American Express
What a clunky app. The features aren't useful and the site is down about half the time I try to use it.
The worst bank ever 1/5
This is the worst bank ever I would recommend any other bank besides this one their customer service is the worse
So far so good (6months) 5/5
Ive been using this app for 6 months and so far I’ve been very happy with it.
Check deposit 5/5
I love it!!!
Very Good 5/5
This is one of the better mobile banking apps. He could stand improvement in a couple of areas but generally speaking it’s very comprehensive and reasonably user-friendly. Overall I’m very happy with this app.
Needs Update 3/5
By Miss Jazmyn
Great app. I like to utilize the widget for this app to be able to view my balance at any given time. I always have to go into the app and enable the viewing several times throughout the day.
The app was a little frustrating to use at first, but it has gotten much more user-friendly since then. (Especially in terms of photographing the checks)
Why can Facebook do maintenance with out shutting down the whole app but you can’t 1/5
At the gas station really need to transfer money and your stupid app like always is under maintenance every other app can go under maintenance with out making the whole app unaccessible
Online Deposit 5/5
It was easy to use step by step process.Thanks guys !!!
Easiest banking option 5/5
I appreciate the Mobil option so much that I rarely need to go into the bank any more. Very easy to use.