My Internet Account 4/5
Ease of use when the website isn’t overwhelmed with users…wish they would stop updating app with new features and not sending a “User Manual” to operate!! But I do have to admit, my facial recognition feature with my IPhone is absolutely “AWESOME”!! Keep up the good work, peace out…!!
So far I am loving this app. Banking made easy!
Convenient & easy app 5/5
Great features & easy to make deposit with photo options
So easy to make a payment! Takes two clicks! 5/5
By Dory doo
Love this app and so easy to use!
6th best app…out of 6 1/5
By Big SJKK
This app is terrible. 5/3 goes out of their way to make you go into a physical branch. Every time there is an issue the response is ‘just go into a branch’ like that is a good solution. You also can’t deposit over $2k with the app? This is the only bank I know of that has this limitation.
They have a LONG way to go and customer service is clearly not their top priority.
Great app just a few bugs 4/5
I love the app it makes transferring funds and paying bills so easy. I get disappointed when I can’t log in with my fingerprint or the mobile check deposit won’t work which happens a lot for me.
Easy to Navigate 5/5
This is the easiest mobile app I use of the several I have to conduct my financial business.
Bring back Face ID 4/5
The new update is great. I love the new look and it’s easy to use. However, I miss Face ID. (I was having trouble with it before, but had hoped it would be fixed with the new update.) I get an error every time I try to activate it, saying it’s temporarily unavailable. Please fix this. I would’ve given five stars if it wasn’t for the Face ID issue.
Fingerprint scanner fix 2/5
By Love and frustration
I’m not seeing all of my transactions that have posted to my credit card account. Do I care? Yes and no. Money is the root of all evil it says n the Bible, but, I’d like to at least have a up to date bal. all of the time. I must be a money addict.
Poor Communication via website/online/in person 1/5
I have been with this bank since April of 2019/2020 and since then I have had so many issues from the website features constantly being down, unable to connect non 53rd accounts, miscommunication with the employees, etc. It is just an absolute mess with this bank. If my son didn’t have a joint savings account I would close this crap in a heartbeat.
The worst baking app I’ve ever used 1/5
The app is just about as unhelpful as anyone you try to communicate with about it. Can’t wait to eventually no longer bank with fifth third.
Bank is awesome but Face recognition 3/5
Doesn’t always work when you start the app. It may show up every 10-12th time and when it does face recognition login is fast and convenient.
The worst bank I used 1/5
Extremely hard to get any help and lots of weird things I never seen with other banks. Glad I figured out before I move more of my bills and direct deposit there
honestly hate this app 1/5
this lags and kicks me out probably every few days, it’s so annoying because it takes hours to reboot and let me log in. i’m tired of dealing with it. it needs fixed.
App is awesome. Making payments on loan is super easy.
The worst 1/5
My loan got transferred to 5/3 unfortunately. They are apparently 3000 years behind in technology. There is no way to set up automatic payments on their website so I have to tell Chase (a real bank) to send a paper check to them every month. I called customer service because I couldn’t create an online login and they said they had to create a fake card number for me to login. They must have the worst tech people in the entire solar system building their app and website.
Face ID 1/5
BRING BACK THE FACE ID UNLOCK FEATURE ON IPHONES
New app is tough to transfer $ 1/5
While I love the goal settings within savings, outside of the the new app is a miss for me. I cannot easily transfer money within the app. Often time different accounts just go blank and I can't move money unless I log out and back in. Bummer.
Freezes often, the “ask us” feature constantly being there is annoying and covers half of the quick actions so it’s a stupid layout for the Home Screen. Often when I tap Quick Transfer only one of my accounts can be selected so I have to close out the app and reopen. Also Zelle transfers keep failing with no information as to why or how to fix it.
Quick transfers 1/5
By Michael Zigila
With updated app I can no longer do quick transfers from checking to credit card. This was supposed to be an improved app and there are extra steps to do everything. Actually less convenient!
By Spirit if '76
Years are passing by and my relationship with Fifth Third has been a strong bond between friends.
Who has a relationship with a banking institution that their family and friends are envious of? I do.
I have no treasures stored there, but they must not know that. I couldn’t be treated any better if I were royalty.
Choosing a banking institution for a flow-through is not a big deal. There are banks on every corner. If you enter into a commitment with one and you don’t like it, just close it out and go to another.
Searching for a better banking institution is serious and personal to the person. It’s not either of those to the institution itself.
However, you could be blessed, as was I, to be a partner with a networking group trained in public service.
My pittance of money would not draw solicitation for a business relationship. It would not constitute any depth in loyalty or perseverance. Nor should any bank look upon it as such.
Having established the fundamental core, the appreciation for the existence thereof is more profound.
This bank or these banks retain and deepen my commitment to them through “service.”
The degree of respect, the eagerness to help and the “Above & Beyond” attitude trained into its employees is the “night-and-day” difference. Whomever heads that department needs a raise and a new title.
Never in my 73 years of being in the world, have I ever experienced such consistency in training for service.
I simply cannot say or give more praise than this. It’s not about the bank or the proposal of service, it’s about the people who represent and serve both sides.
Needs a Fix 1/5
My push notifications do not work. I have it set to alert me every time a debit is made on my card but they are not working. And even though I have the facial recognition enabled, it tells me there’s been changes detected on my device and I have to enter my password every time I log in.
Love this app. Works great. I like the ability to transfer funds between accounts and to be able to deposit checks immediately with the app.
Photo Deposits 5/5
By one plus one equals one
Works so well.
If I could wish one thing, that would be to increase the deposit limit.
Love it! 5/5
By Stto Domingo
The new app is a big improvement! Love the quick transfer and easy to read features!
Always under maintenance 1/5
Seems like it’s always under maintenance whenever I need it
Latest version not as good 3/5
Quick transfer with Ed between all my accounts - now it doesn’t. I have found a way to make payments but no where as easy as before
Also the “ask us” function is useless as it takes too long to get done body - tried twice and got a connection long after I had run out of time and moved on.
Love the new design - finally it happened!! 3/5
However, you Face ID for sign in still doesn’t work!!! The app requires me to manually enter a password every time. Is this 2021 or 2015 @[email protected]
New App 1/5
By kalyn brittain
The new app is not user friendly. The old app was perfect and easy to use.
Much improved! 5/5
This app now presents a very easy to use and understand picture of my accounts, and the actions immediately available to me. Love it!
i love the app. it makes it so much easier to bank.
I think that your bank app is SIMPLY EXCELLENT!!!!!!!!!
Searching for payments 5/5
Suggestion: in the past I thought you had a feature that allowed you to search for a payment by putting in a price range. Oddly, I’ve wanted to use that now and then but can no longer find that feature. That said, I’m happy with the app. Just deposited a check while enjoying happy hour! :-) Thanks mobile app team!!!!
App is awesome! 5/5
I can make payments, transactions, add credit cards to pay and much more very quick and easy thanks for that
When I get colon polyps, I’ll know what to babe them. 1/5
By Ian SEC
Access to you bank account is a lot like toilet paper - when you need it, you need it now. And like toilet paper the fifth third banking app causes hemorrhoids and often requires three or more attempts to get it to meet a minimum standard of functionality. For whatever reason, at least once per week, the app goes down due to “technical difficulties” and doesn’t allow you to view your account(s). This is not acceptable. Furthermore, the banking app seems to have the level of fortitude as the lining of a Tijuana breast implant - due to the fact that it doesn’t allow special characters to be used in one’s password. Even an account with pornhub requires special characters. It is hoped that fifth third will consider addressing the disconnects between corporate shills and the customer service departments.
Love the speed and ease of this app!
NEW FEATURES FINALLY AMAZING 5/5
This improvement is amazing the easy bill pay the more tools to access your account without contact customer service is great. the development team on the app finally step into the new millennium and I know it’ll be more great updates coming soon
No Auto Pay 2/5
Why do you have to call the call center to set up auto pay with another bank account? Get out of the stone ages and make it simple in the app like any other bank/biller. Thanks.
By Ape business
I think y’all might’ve deleted my May transactions from your database
Recent update freezes constantly and leaves a notification icon on the app, but I can't find anything to get the notification to go away.
This bank is Crap 1/5
Never have I seen a bank hold my funds this long just to see a person suffer! You are garbage been a customer over a year deposit the same checks every month. Worst treatment of customers ever!
Check deposit 4/5
Very easy and simple to do!
m o n e y 5/5
yay i can see the money i have on a mobile app
Useless features take up screen space 1/5
Agree with others that the old app was better. There should be an option to turn off features that are not used. You constantly have to scroll down to see transactions. Every time I look at my savings I don’t need a full screen telling me I need to set a “Goal”.
Great app 4/5
The app is very useful but please chance the color of the text on the widget. Lime green doesn’t show up very well on a gray background, it’s hard to see your account balances.
Where’s the INTEREST Amount? 2/5
By fed up with improvements
I REALLY hate this app! I can’t login because for some unknown reason. It asks if I want to verify through a text message or answer questions. I select the text message option, and it only lists my secondary phone number, which is my wife’s, and she is not available! Why isn’t it offering the PRIMARY (MY) number? So, I opt for the “questions”... it asks me two questions I know for a fact I have NEVER set up, as I wouldn’t know what “favorite ice cream flavor” I would ever specify - I don’t have a favorite! So, I get out and get back in, and now it says it has a problem with my stored user ID.
This app is going to cost 53 Bank a customer as soon as my loan is paid off!
I am really disgusted with your app! It repeatedly says “Failed to connect to the server. Retry”. The app also needs to breakdown loan payment to principal and interest applied to the loan. Not doing so is insulting.
Why doesn’t the amount of interest charged show up on each payment summary? It just shows the payment amount any the balance.
Quick View Colors 5/5
While I love the app and it’s new features, the quick view is hard to read. Specifically the balances being a lime green color.