Solid App 5/5
I like the app very solid. I like that they’re making improvements too
They’re giving effort to fight off bots. 5/5
By $1.99 wasted
With the Bot33 method. Having seen access but still hopeful
App is broken 1/5
Has been broken for a very long time . Fix it please!
The app has lots of issues 3/5
I can’t see if this will show, I can’t see any text on the screen
Grandsons shoes 5/5
I went to four different stores in the Colorado Denver metro area could not find anything thankfully one of the workers told me how easy it is to order on the app which I did and every size is available there thank you Finishline he saved my life and he saved Christmas
By ughhh ughh
I love finish line and usually never had any problems with the app while shopping but as of lately it keeps removing my shopping cart items that I put in there. Making me either forget what I put in there or just causing me to find everything again which is really starting to piss me off.
By Tiger's kitten
Major Issues with releases 1/5
Since October I’ve had nothing but issues with the app during new releases. When I get access after sitting in the waiting room, I just get pop ups saying, “error, try again later” then it puts me back in the waiting room. Never had this issue prior to October. I’ve sent 3 emails to customer service and all responses seem to be a copy and paste of each other. Claiming to have called me but wasn’t able to reach me. I received a response one day saying this within minutes of me sending the email. I had my phone in my hand the whole time, no one tries to call me. They claim to forward the issue to management, but still, nothing ever happens beyond that. I called customer service and spoke with someone who’s kids in the background were louder than the rep I was talking to. She told me to uninstall the app then reinstall it, which I did 2x now, but still the same problem continues to occur. Guess I’ll never have a chance at new releases with JD or Finishline ever again.
Not able to login 1/5
Asked for a new password since yesterday and I wasn’t able to login and so I had to shop as a guest smh
The best! 5/5
By Carmelita G
I love Finish Line
Best sneaker app 5/5
Finish line has the best sneakers app on the internet
So random 2/5
I have so many random problems with this app. Sometimes it works well and other times it doesn’t. I’ve purchased a lot of things through the app and never felt like I could trust it completely. I always have to re-login or re-add things to the cart. Or it shows in stock and then I go to buy and it isn’t…or some mystery occurs. Not a great app.
Release day app functionality 1/5
This app needs some serious expansion. Release days are a headache. You can’t even get into the app at all on release days. It’s kind of a joke
Shipping and delivery issues 2/5
Ordered shoes for a last minute trip and used my status member points to get free 2-day shipping. My original delivery date was Nov 10th. I didn’t get the order so I checked back and my delivery date was changed to Nov 16th. I emailed customer service and they basically said there was nothing they could do about it and gave me a $20 coupon.... What was the point of offering 2 day shipping if it wasn’t going to honored??
The App is ok, but it took an hour to place an order for three things. When I tried to retrieve my reward I got redirected about ten times. Make It make sense, please!
Finishline app 1/5
App keeps crashing even when I delete and redownloadand restart phone
Worst app ever 1/5
By one fed up customer!!
I wouldn’t go here to buy shoes based on raffles and releases. Every time I go to shop online for new releases or raffles. The app is either too busy or is down for most of the time. Finish Line has officially lost me as an online shopper and as well as an in store shopper. No finish line employee can explain to me how this new raffle system works. Finish line and their employees have given me nothing but terrible shopping experiences. I will now be taking my purchases elsewhere.
Use to be my fave 1/5
My app won’t even open anymore. Ever since the new update. Now my wife is getting access to all the raffles. 8599900000 thumbs down
App crashes too much 4/5
So I update the app on a regular but I don’t understand why I have these problems. No other app logs me out and erases my settings while im using the app. Help me to understand ??
Sign on 3/5
I receive sale email from Finishline, redirected to app from email and I have to sign in. In addition, No matter how many times I sign onto my profile, app does not keep me signed in. Fline app still has some catching up with the Nike app.
Error message every drop
I love to shop there 5/5
My items always come on time
Exclusive access 5/5
This new exclusive access is heaven sent. Great BOT protection
Better than before 5/5
By American Airline
This Exclusive Access is the best Idea and fair way to cop a shoe for REAL CUSTOMERS, to actually wear. Just hope they take a little less points.
Great service just wish I was able to get the shoes they raffling off I’m shoe lover but I can never get the exclusive Jordan’s
Not letting me order nothing 1/5
Confusing app 1/5
It took me 8hrs to complete my order. I kept getting an error message when checking out, whenever I try using my reward. I couldn’t get my packages delivered the store at the mall.
App works great 3/5
The only downside is being A-List you never win raffles the sneaker selection is not great
My fav Store 5/5
Love this store. That’s it that’s all.
I absolutely love this store..try others but ended rite bac here…AF is my youngest 🧬…
The app crashes too often. It’s best to know exactly what you’re looking for.
Sometimes it freezes up. 4/5
By Mode santos
Freezing up lately and you loose what’s in the shopping cart.so you have to start all over again.
Great Navigation 5/5
It’s very easy to navigate through the sites
Missed item 1/5
One tracking #, with 2 of my items and missing one. Why?! How does that happen.
Job well done 5/5
Fast and easy to use.
Don’t have black air forces in men’s and I have big feet.
Didn’t get my yeezys after email sent.
By smooth kicks xonnect
Eazy this morning wow I thought I was late for it
new app update is horrible 1/5
i liked the old finishline app! new app will not allow people to filter anything at all
The app went beyond slow when trying to place the order. I kept getting different pop ups stating it was unavailable and something about an “index” it took me 5+ minutes to complete checkout
App always crashes 1/5
Never able to enter the app for 30min on release date, terrible shoe app.
This app is trash with their launches 1/5
App says “You’re In the waiting room 🤓” even though it sold out like this app is just free wins for people that use bots
Best in service 5/5
By BIG ROCK THE RIPPA
I love my rewards and the service! Finish line is the best!!
Free Shipping Welcome Gift 5/5
Loved the free gift from Finish Line for free standard shipping for a year.
Just don raiders 5/5
By Dookey fresh
Can’t believe I got it I love this app
Filtering Options Minimized 1/5
I loved the app, up until recently! You can no longer filter by age/gender or price range once you are viewing products.
This just makes finding what I’m looking for all the more difficult. I can put in which size but then it shows options for women, men, kids and there is no way to filter for just one group!
App Store is horrible, not user friendly! It changed my shipping address to my old address! 1/5
By My name is Bond Harrison Bond
Finish line App 1/5
By Chase App User...
This App is trash. Every time I try to place an error I get some type of error. I’ve tried multiple devices abs is always an issue. Done purchasing from FL. No assistance from reps. No one knows anything.
Literally a 50-50 chance you’ll receive an undamaged item. 2/5
I’ve purchased a lot of shoes in the past two years and this company by far has the worst packaging and delivery service I’ve ever seen. Out of my last 4 orders three arrived either completely damaged and scuffed or the box literally open. This is just the last 4 purchases I’ve been dealing with this for months with this company and it will not change no matter how many times I report this.
The customer service ‘specialist’ are an absolute joke. I’ve emailed The ‘customer service escalation specialist’ multiple times and can’t get a response. Finally got one that said I was on vacation I’ll respond later and still ZERO RESPONSE.
If you purchase from jd or finish line you better hope your order arrives undamaged or else you’re screwed, they simply do not care about the customer.