Check your email if you get an error message! 2/5
App said there was an error with processing my order so I called to place it instead but shortly after I got an email saying my order was confirmed and my bank account showed that I was charged. Thankfully the ladies caught the mistake and didn’t make a duplicate order but the app needs to be fixed so this error message doesn’t pop up when it’s not necessary.
I’m done deleting app 1/5
It keeps on crashing on my iPhone max it even signed me out and is not allowing me to sign in honestly if it doesn’t fix soon there’s no need to have it.
Please update this app 3/5
I love eating at firehouse but I can’t say the same about using this app. Slow to load at times and confusing on using rewards for what “qualifies” and what does not. Seems to be buggy in this regard. They were able to apply the reward in store but by doing so I had to wait in line and not able to take advantage of the take out and skip the line by using the app to order. Would be great to easily apply discounts or maybe click on the reward and fill out the order from there by being given options. Even the employee seemed to have complaints about this app. Please look into this!
Bad App 1/5
I love to get a good deal and track items for credit, but everytime I use this app, it says no internet connection, and never allows me to receive credit for my food here
Lacks Only Gift Card Useage 3/5
By I'm LJH
Great food. Great rewards program. Good app. The only thing it lacks is the ability to pay with a Firehouse gift card.
No Apple Pay? Account required? 1/5
By $1K Master
It’s very odd that Apple Pay is accepted in the store but apparently not in the app. Worse, you apparently HAVE to create an account and then store a payment method. Look, I am NOT going to do that. Having accounts and payment information littered all around the internet isn’t going to fly here. I’ve had accounts compromised and cc information stolen a few times (Hellooo Target!), so keeping my info spread to a minimum is essential. No Apple Pay? No dice.
By charlie farnesbarnes
What a great team... restaurant super clean, my sub was served to me at the table and they came back to make sure everything was good. Highly recommend and I will be back for more!!!
No internet connection 1/5
My app worked fine for several years. However, in the last couple of weeks I get a "no internet connection" notice whenever I use the app. It doesn't matter if I am using wi-for or cellular data. What's the problem ?
Log in 1/5
I try to login but the Log In button doesn’t respond after email and password are entered.
I have so much trouble with this app & accessing the rewards program online. The program itself is good , but I keep getting glitching on the app. It signed me out and every time I try to sign in , the screen glitches and blinks out. So annoying , I can monitor my acct! Also it does not apply points when you order online which is annoying
Payment options 3/5
App is very intuitive however have to ding it two stars because there is no option to pay in store when wanting to use cash.
Firehouse Promptly Fixed My Reward Points Issue! Bravo! 5/5
Firehouse Subs Customer Service promptly fixed the issue with my reward points balance. They had offered Triple Points this past Sunday, April 14. However, when I ate there on that day, I only received the standard amount of points. I sent an email to them with a screenshot showing the points that I received. They promptly credited my account with the remaining points that I should’ve gotten. I really appreciate this excellent customer service! Thank you very much, Firehouse Subs! You guys and gals rock! Along with having the best sandwiches in town, you now have the best customer service!
Late last week I received an email from Firehouse Subs saying that this past Sunday, April 14th would be Triple Points Day at all Firehouse restaurants. I went there for lunch and placed my order as usual. Delicious as always! When I got home and checked my account, I did NOT receive triple points as promised. Instead, I received the standard amount of points. When I tried to submit a message/complaint through their app using the form they provide in the app, it kept glitching and would close out before I was able to send the message. Very buggy. So do I get the triple points or not? By the way, I’m a long-time customer and fan of Firehouse Subs – I currently have over 60,000 points in my rewards account.
Clunky, Time-Wasting, Doesn’t Work 1/5
I like Firehouse Subs a lot. I usually order from Grubhub. So when I saw they have a rewards point system with their own app I downloaded it to cut out the middleman. It’s a travesty.
For one, you don’t actually order in the app. You tell the app you want to order and then it opens the browser in your iPad. Then near the end of the order it asks you to input you contact info over and over and won’t let you continue. And when I thought I could just order from my laptop instead it tells me my account is already connected to the mobile app and can’t be used from my computer.
Firehouse Subs are great. Their app is not. It’s just a waste of time.
A app that loses customers 1/5
Horrible app! The only predictable function is capture of payment card data. Otherwise, menu selections seem to be whatever the app chooses to acknowledge. The irritation this app produces is certainly one method to dissuade customer loyalty.
The app rarely works 1/5
It almost never lets me submit my order
Needs improvement 1/5
No option to pay with a gift card. Extremely clumsy app.
There seems to be no way to reset my password 1/5
I have tried more than once over the last few months to reset my account, to no avail. I never receive a reset email. I have tried to create a new account but since I only have one phone number the system will not allow me to do it. I think the app looks great but there seems to be a lack of support.
Login issues 1/5
This app has login issues. I tried to login in to my account and I kept getting an error message. So I decided to create a new account and it would not create. It help telling me that I needed to provide valid information. I just decided to delete the app why have it if I can’t even use it!
Rewards don’t process 3/5
Whenever I attempt to use the rewards while checking out on the app, it doesn’t work. It says the reward discount applied and the total on the confirmation page correctly displays the discounted total. However, the full amount is what is billed to my credit card.
When it works it’s good 3/5
More often than not I get an error message when I try to order that says online ordering is currently unavailable. I don’t have time on my break to stand in line.
App No Longer Works 1/5
Used to be able to order all the time for rapid rescue pick up and now it doesn’t work any longer. To make matters worse when I call in orders to the Athens GA location the employees seemed to hate I called to place the order but i had no choice because the app doesn’t work.
Rewards Redeemed but not applied in order 2/5
By Parker Tells Ya...
I have tried three times with ordering through the app and then applying my rewards. Well all three times it shows redeemed but when I go to pick up my order it never comes through on my order. Super frustrating and I am always back at my house when this is realized. It should be a pop up that asks if you want to redeem and a confirmation on the order. Or a simpler way. The directions on how to use the rewards should not even need to be posted. Why do I need directions on how to use my rewards???? So now I am out my rewards until I build them up again and they go away...
I Must Be An Idiot 1/5
I tap to add a reward and it just leads me back to the same place. The store NEVER gets notice of the reward being added and has to assist.
The location closest to me, which is only 1.2 miles away, shows in the app as being almost 4 miles away. The app always selects the second closest store as the closest.
I’ll correct the app and select the REAL closest location, add a sub, and then it magically puts be back to the wrong store.
Then when I try to place my order, it keeps making me set the time further and further out, because it’s so slow to respond.
I hadn’t been to Firehouse in months, because of the crappy app. I was going to try again today, but guess what...I’m going elsewhere.
Great app and sandwiches 5/5
App works well, quick and easy order and customize. Subs are top notch!!
App not working 1/5
This app is unresponsive.
Great food Awful App 1/5
Love firehouse subs. Delicious brisket sandwich, but the app needs needs to improve.
App crashed while trying to place order 1/5
In dire need of update 3/5
This app is really poorly optimized and in dire need of update.
Firehouse App 4/5
Good food good app.
Worst App Ever 1/5
By Ashtin Bauns
This app never works correctly. I’ve emailed tech support over 30 times, downloaded new versions 4 times and it still have the same problems. The food is great, but I’d eat Subway just to save me from the frustration. How can such a large company have such a horrible app?
Worst app ever 1/5
I have ordered through this app. But when I go to the store to pick up I was told the order never went through. No idea what happened but I will never use this piece of junk anymore.
Won’t let me create an account. 1/5
I keep trying to order via the app, and when I go to create an account, it tells me that I need to enter valid data for all of the required fields, but it gives no feedback as to what is wrong. I checked everything like 10 times, and then gave up. Too bad.
Need a lot of work 2/5
By S & L
Needs a lot of work. Is not user friendly. Service really bad.
Doesn’t even work 1/5
I literally end up wasting so much time ordering through this app because it never goes through at the very end. So annoying!
Far easier to order on line 1/5
App keeps telling me the password is incorrect. It’s not. Or tells me a new security system is in place and takes me to a new account creation page. Which feels in an email address I cannot remove. I just wait until I can access from my laptop.
Needs work 2/5
Please either let us stay logged in or prompt Face ID when the app first starts for login. Also add check boxes for drinks and sides instead of typing the selection for quicker ordering. Lastly, the images for sides and drinks are very blurry.
Rewards system? 1/5
By Byu Tri
I am not sure if the error is on the phone end or the employee end at my local firehouse. Two times in a row now I have added the rewards (that apparently expire) to my order only to be turned down when I get to the store. I show them on my phone that I have added the rewards and they say that they didn’t receive that as part of my order so they refuse to give it to me. The only response was, “idk I would call firehouse.” Not sure why the rewards don’t show up on the stores side but very frustrating when I think I am getting one thing and I show up to the store and have some glitch in the system prevent me from getting something firehouse has promised to give. Pretty lame app
Unable to select rewards 2/5
I’m super sad! I went to order my subs and I can’t click on my rewards!
Can’t activate rewards 3/5
Last week I was unable to select my reward and it was yellow which means available. I reinstalled it but it doesn’t work. Hope it gets fixed soon. I love Firehouse Subs.
Ughhhh this has happened plenty of times. I can’t redeem my awards. It’s been like this for a couple of days now and it will not work. Fix it please......
Great app some bugs 3/5
Been using this app for years but in that span of time I’ve changed phone numbers and there still isn’t a way to change the phone number associated with my account. Also I can earn point all i want but I can’t redeem my points. I try to tap on the yellow buttons but no response. Help!
Can’t ever redeem rewards 2/5
When I originally downloaded the app, I received a reward with a free large drink. I was able to use the reward, and redeem my points, however after that problems began. When I tried to use my free dessert reward, I could activate it, but it could never successfully add to my cart. I ended up having to have them manually deduct in the store. Now, at this point I have 10,338 points, which I can not use whatsoever to get my free large sub. Tapping doesnt work, reinstalling the app, everything I’ve tried does nothing. I just have points stacking that I can’t use. I don’t know if this has anything to do with it, but I have an iPhone XS Max, and i know sometimes apps malfunction with newer models of phones.
Can’t redeem rewards 1/5
Worked fine last Sunday before the 3.5 update. Now can’t click rewards to redeem them.
App not working 1/5
Unable to redeem any rewards or offers. Support nonexistent. Sent a message to the support email regarding the issue with no response. Continue to get emails regarding available rewards/offers despite being completely unable to claim any,
Best sandwiches ever 5/5
By Tory Tortorella
I just wanted to let you guys know that there is a glitch with the birthday sub reward. It won’t disappear after being redeemed on my iOS app. People are probably gonna hate me for this but I don’t want Firehouse to lose profits giving people 12 free subs. The birthday sub is amazing and is one more reason why I choose Firehouse when possible. Thank you for all you do for the community and for our bellies.
Can’t redeem rewards 1/5
By cd r.
Clicking on rewards does nothing! It seems others are having the same problems. I tried to redeem reward today at my local Firehouse.....screwed!
Can't access rewards 3/5
By Ya boii from Compton
Just tried getting a sub with the points I have and it wouldn't let me click on the rewards. Uninstalled and re downloaded the app with the same issue.
Do not upgrade to new release 3/5
By support is no help
Updated the app on Wednesday and now am not able to redeem rewards. Emailed customer support and I am still waiting for a response after two days.
Horrible updates.... 1/5
The most recent update on January 30th made it so you can’t tap on your rewards to use them. As somebody who loves firehouse and has spent tons of money with them goes to use their rewards and can’t use them feels like wasted money and piss poor customer support. Definitely going to find a better spot to eat at.