App never works 1/5
It won’t ever let me send any orders through.
Needs guest checkout 3/5
It was easy to create my order but when I went to checkout, it required me to set up an account. The new account form required about 20 fields and for me to sign up for emails from them. Rather than create a new account, I just went back and called directly and in 60 seconds I had placed an order and only had to give a name. Check out the Domino’s app for a great experience to mimic.
Round off order 4/5
Would give a 5star but would like to see a round off option in the app. I like to round off my order but sometimes when I go in to pick up order the cashier has already cashed out because it’s a pick up and payed for. There has been a couple of times the person at The register didn’t even know how to round it off so to simplify things a button should be added to the app.
I don't want rewards 1/5
I have zero interest in their rewards but I have to sign up! It became such a pain I just said screw it and drove over there. Even at lunch on a Friday the crew was handling walk-ins while doing a 20 person order. So I probably spent more time trying to make the crap work than standing in the store.
You can’t check out! 1/5
By Tamm Tamz
This app is great when it works... unfortunately the checkout option never works
Doesn’t work 1/5
I try to place orders but I just keep getting a message that says “We’re sorry your order could not be completed. Please try again, if you are having problems please call the store.” If I wanted to call I wouldn’t have tried to order on the app!
The app is very slow to load rewards, and the receipt upload only works some of the time.
Does what you need it to do 5/5
You can keep track of your reward points as well as redeem rewards in the app. You can also locate Firehouse Subs locations. A recent new feature allows you to see how many points were added and when they were added which is something I have waiting on for quite some time.
Still needs work 3/5
I’m a big fan of apps that let me order without waiting in line. However, I’m also big on saving money. Not being able to order the deal-of-the-day sub without paying regular price makes me not want to use the app or order online.
Barely functional 2/5
A circular loading icon stays on screen for nearly a minute each time the app is booted and prevents you from accessing anything. It times out and refuses to work at times. It’s very slow in general. I did place one successful order though.
Well organized 3/5
The app is well organized, easy to create your order, however it never lets me send an order through. This is my third attempt using the app to order takeout and none have worked.
Can never get my rewards... so what’s the point. 1/5
I have tried and tried to redeem rewards. When I get the the register and enter my phone number they never show up, even though I have redeemed on the app. We eat at Firehouse weekly! But app is useless for rewards.
By Mrs Georgia Peach
Love it...very convenient to use.
Great place 5/5
By The MouseVoice
If you get a chance to go there take it!
It never updates profile 1/5
I've had this app for years trying to get a Birthday sub. The app will never keep my profile info.
Outdated Design 3/5
The app works, but the design is very outdated. It reminds me of the iPhone 4. A simple redesign would work this app wonders.
Can't log in 1/5
App won't let me log in so I can't even use my rewards....
Needs help 1/5
App always seems to be buffering and after deleting and re-downloading it will still have the same problem.
Why do I have to photograph my receipt? 3/5
If I’ve paid for my order through the online app, why must I then enter my phone number at the register (not always possible - the register closed the sale today as I was entering my number) or photograph my receipt? Why not just add the reward points automatically when payment is made through the app? These extra hassles seem completely unnecessary. Otherwise a good, functional app.
Outdated and slow app. 2/5
App starts to load but after about 10 seconds force closes so I’m unable to create an order. Tried uninstalling and reinstalling but same result.
Well organized, easy to use 5/5
Very simple process to scan receipt and collect rewards points. Very easy to search menu, customize food options, place order and pay. Everything works perfectly every time. When picking up order at store process is easy and quick. Staff is professional, friendly and cheerful. Paying in store for online order is also quick and easy. Orders are always correct and food is always great.
App does not work 1/5
When trying to pay the app says can’t complete, Call the store.
Crappy version 1/5
App never finishes loading. I see my reward points and nearest location but since app won’t finish i can’t redeem points.
This app is crap 1/5
This app never works!!! Login never works, tells me to contact support?? What support, fire app developers???? (Facepalm)
First time it didn't even work 1/5
The first time I used the firehouse app I did everything it asked and followed the steps and when I got to the firehouse location where I had placed the order they said they never received the order and one of the employees even said that another lady had a similar problem earlier that day with the app.
Firehouse Ordering to completion, FLAWLESS!
Subway can kiss my.....after they mesed up AGAIN for the last time.
Point system 3/5
I eat at firehouse frequently and my points do not update in the app. It’s frustrating sometimes because I should have more points than what is shown.
This app is garbage just like the customer service - just like the owners.
Logs you out when you go to use your rewards 1/5
Each time I want to redeem a reward it has conveniently logged me out. Would be nice if it supported touchid
Clunky, buggy 1/5
At least it’s free and easy to uninstall.
Promotions not offered in app 1/5
App does not show sub specials. 6$ meatball sub combo special is full price in app.
Multiple Debit Cards 4/5
Allow for multiple debit cards to be saved to a users profile.
App doesn’t work 1/5
It hasn’t worked for months. Deleted and reinstalled with no success. Love the food though. Ordered through Safari with no issues.
Needs some love 3/5
Firstly, let me say that since the beginning of this app they’ve always had the keyboard size set to “blind”. I’m not vision-impaired, so please set the app so that it falls inline with the system settings of my iPhone. Secondly, let’s optimize this for iPhone X please.
Positive news: I am loving the ripoff of flappy bird to win points for free food!
Fix the darn bugs 1/5
By Spider user 213
I haven’t had the app for over two months cause y’all apparently don’t know how to make a functioning app. I can’t log back into my account. Can’t get a new password to get into my account. I think I won’t go to Firehouse anymore!😡
App does not give rewards. 1/5
Convenient for ordering ahead and paying, however my favorite sub is not on the app. I have to choose something besides the engine company if I want the convenience of ordering online. Also, I usually don’t receive the reward points. I eat at firehouse A LOT. I have had the same amount of points for over a year, and have even sent in receipts to try to get the points. I have given up on the rewards.
App needs fixing 2/5
Every time I try to log into the app using the password that it sent me it says incorrect... I have tried multiple times. I can never log in..
We love eating at Firehouse Subs 5/5
By Cassie Yvonne
We eat at Firehouse Subs at least 4 times a week! We love there subs and salads! Love their service!
I love Firehouse Subs. This is an amazing app, because it is so quick and simple to use, it saves past purchases of mine so I can re-purchase without adding in all of the customizations again.
Another way to get your email address and another password to remember. Delete.
Rewards don’t work 2/5
Orders seem to go thru, but redeeming rewards and earning points don’t.
Unexplained errors on submitting order 1/5
Fix unexplained ordering errors
When you come to love going to Firehouse on your birthday and you end up paying for your sub on your birthday because “sometimes it takes a while for your reward to go show up your account” (via a Firehouse 1800 representative).
Some things just need to stay analog.
Pretty nice app 4/5
This app is pretty well thought out and works well. Now, just make it where we don’t have to enter our phone number at the register each time and it will approach perfection!
Awesome sauce 5/5
By Horrid quest
Very to use and rewards are always changing
Love it 5/5
Best sandwiches ever!
Issues gone 5/5
Whatever issues the app had before they seem to be gone. Ordered easy and seamless! Love firehouse subs!!
Love it! 5/5
Quick, simple and let's me get my Sando fix on!
Great app amazing food 4/5
By rested and thankful
App is a little slow but is thorough. Anything that gets me a delicious sandwich faster is a good thing.