I Must Be An Idiot 1/5
I tap to add a reward and it just leads me back to the same place. The store NEVER gets notice of the reward being added and has to assist.
The location closest to me, which is only 1.2 miles away, shows in the app as being almost 4 miles away. The app always selects the second closest store as the closest.
I’ll correct the app and select the REAL closest location, add a sub, and then it magically puts be back to the wrong store.
Then when I try to place my order, it keeps making me set the time further and further out, because it’s so slow to respond.
I hadn’t been to Firehouse in months, because of the crappy app. I was going to try again today, but guess what...I’m going elsewhere.
Great app and sandwiches 5/5
App works well, quick and easy order and customize. Subs are top notch!!
Cannot log in 5/5
Hi, I can’t log into my old account and I got an Emile to get a free sub for my birthday, I ended up just making a new account and I don’t have that promo... what should I do?
App not working 1/5
This app is unresponsive.
Great food Awful App 1/5
Love firehouse subs. Delicious brisket sandwich, but the app needs needs to improve.
App crashed while trying to place order 1/5
In dire need of update 3/5
This app is really poorly optimized and in dire need of update.
Firehouse App 4/5
Good food good app.
Worst App Ever 1/5
By Ashtin Bauns
This app never works correctly. I’ve emailed tech support over 30 times, downloaded new versions 4 times and it still have the same problems. The food is great, but I’d eat Subway just to save me from the frustration. How can such a large company have such a horrible app?
Worst app ever 1/5
I have ordered through this app. But when I go to the store to pick up I was told the order never went through. No idea what happened but I will never use this piece of junk anymore.
Won’t let me create an account. 1/5
I keep trying to order via the app, and when I go to create an account, it tells me that I need to enter valid data for all of the required fields, but it gives no feedback as to what is wrong. I checked everything like 10 times, and then gave up. Too bad.
Need a lot of work 2/5
By S & L
Needs a lot of work. Is not user friendly. Service really bad.
Doesn’t even work 1/5
I literally end up wasting so much time ordering through this app because it never goes through at the very end. So annoying!
Far easier to order on line 1/5
App keeps telling me the password is incorrect. It’s not. Or tells me a new security system is in place and takes me to a new account creation page. Which feels in an email address I cannot remove. I just wait until I can access from my laptop.
Needs work 2/5
Please either let us stay logged in or prompt Face ID when the app first starts for login. Also add check boxes for drinks and sides instead of typing the selection for quicker ordering. Lastly, the images for sides and drinks are very blurry.
Rewards system? 1/5
By Byu Tri
I am not sure if the error is on the phone end or the employee end at my local firehouse. Two times in a row now I have added the rewards (that apparently expire) to my order only to be turned down when I get to the store. I show them on my phone that I have added the rewards and they say that they didn’t receive that as part of my order so they refuse to give it to me. The only response was, “idk I would call firehouse.” Not sure why the rewards don’t show up on the stores side but very frustrating when I think I am getting one thing and I show up to the store and have some glitch in the system prevent me from getting something firehouse has promised to give. Pretty lame app
Unable to select rewards 2/5
I’m super sad! I went to order my subs and I can’t click on my rewards!
Can’t activate rewards 3/5
Last week I was unable to select my reward and it was yellow which means available. I reinstalled it but it doesn’t work. Hope it gets fixed soon. I love Firehouse Subs.
Ughhhh this has happened plenty of times. I can’t redeem my awards. It’s been like this for a couple of days now and it will not work. Fix it please......
Great app some bugs 3/5
Been using this app for years but in that span of time I’ve changed phone numbers and there still isn’t a way to change the phone number associated with my account. Also I can earn point all i want but I can’t redeem my points. I try to tap on the yellow buttons but no response. Help!
Can’t ever redeem rewards 2/5
When I originally downloaded the app, I received a reward with a free large drink. I was able to use the reward, and redeem my points, however after that problems began. When I tried to use my free dessert reward, I could activate it, but it could never successfully add to my cart. I ended up having to have them manually deduct in the store. Now, at this point I have 10,338 points, which I can not use whatsoever to get my free large sub. Tapping doesnt work, reinstalling the app, everything I’ve tried does nothing. I just have points stacking that I can’t use. I don’t know if this has anything to do with it, but I have an iPhone XS Max, and i know sometimes apps malfunction with newer models of phones.
Can’t redeem rewards 1/5
Worked fine last Sunday before the 3.5 update. Now can’t click rewards to redeem them.
App not working 1/5
Unable to redeem any rewards or offers. Support nonexistent. Sent a message to the support email regarding the issue with no response. Continue to get emails regarding available rewards/offers despite being completely unable to claim any,
Best sandwiches ever 5/5
By Tory Tortorella
I just wanted to let you guys know that there is a glitch with the birthday sub reward. It won’t disappear after being redeemed on my iOS app. People are probably gonna hate me for this but I don’t want Firehouse to lose profits giving people 12 free subs. The birthday sub is amazing and is one more reason why I choose Firehouse when possible. Thank you for all you do for the community and for our bellies.
Can’t redeem rewards 1/5
By cd r.
Clicking on rewards does nothing! It seems others are having the same problems. I tried to redeem reward today at my local Firehouse.....screwed!
Can't access rewards 3/5
By Ya boii from Compton
Just tried getting a sub with the points I have and it wouldn't let me click on the rewards. Uninstalled and re downloaded the app with the same issue.
Do not upgrade to new release 3/5
By support is no help
Updated the app on Wednesday and now am not able to redeem rewards. Emailed customer support and I am still waiting for a response after two days.
Horrible updates.... 1/5
The most recent update on January 30th made it so you can’t tap on your rewards to use them. As somebody who loves firehouse and has spent tons of money with them goes to use their rewards and can’t use them feels like wasted money and piss poor customer support. Definitely going to find a better spot to eat at.
Convenient app but rewards are buggy 3/5
I use this app a lot for picking up a quick sandwich, and it’s usually always ready to go on time. But the most irritating thing has been how buggy redeeming rewards are.
I’ve queued a reward for a sub, been shown the price with the reward applied before confirmation, but then charged the full price after pickup with the reward still queued.
I’ve asked if I need to put my phone number in at checkout, but they say that I don’t. The employees don’t seem very well trained on the reward system, and pretty much say, “if it doesn’t work, it’s a problem with the system.”
Even more annoying, since the reward applies automatically, I’ll go to buy a sub and the balance comes out to $0.00. When applying the requested payment method, it returns that an error has occurred until I add another item to create a positive balance.
If they can get rewards figured out, it’ll be a fantastic app.
Terrible experience trying to use 1/5
I downloaded the app. I tried to do my first order, it was a terrible experience. It let me create my order, and then it wanted me to create an account. As I tried to do this, it would not populate the data on the selections I made.. I had to retry and retry before it would accept the data. When I had everything updated, it erred it and said to start over. Never mind ... it is easier to just go to the restaurant and order there. Oh.. but now I get an email they created my account. Great. They got all my personal information and created the account even though they said it all erred. Thanks.
Pay later option isn't working 2/5
Everything went fine until it came time to submit my order. Even though I chose "pay later", it wouldn't submit the order unless I entered a credit card and I didn't want to do that.
This app needs to be updated quickly. Every time I want to go on it to either look at my rewards or place an order it freezes. It’s loading for an hour and still nothing. They need to make a new app or clean up the old one. I’m getting to the point where I just want to delete it all together. NOT GOOD AT ALL!
Finally able to login again!!!😄 4/5
By Rooney #10 Man UTD
After months of login attempts with temp passwords and giving up on eating at firehouse subs.....my attempt at logging in with my new phone finally worked.
I am very happy to see Touch ID and face recognition sign in finally added to the app. This should hopefully keep my app access open and working again as I finally go back to firehouse after such a long departure.
Go to Subway 1/5
By Columbia Student 1
Shouldn’t require a phone number to sign up by email, fascists.
Not working 1/5
App a bit pointless when it says "order cannot be completed please call store"
Your app does not let me select today as a time it is only 4:30...
Rewards work 50/50 of the time 2/5
Sometimes when I apply a reward to an order, it deducts like it should. Sometimes (like 5 min ago) it says it applies it, but actually “queues” it and it isn’t applied to the order or deducted from the total, and the reward is lost but the reward history says it was used. If it was used, then why did I still pay full price? This happens atleast 50% of the time. Very annoying.
For all that is holy—add gift cards for checkout! 1/5
I love me some Firehouse Subs...BUT. I primarily order through the app to pickup at a later time. It is soooooo annoying to not be able to use giftcards for checkout! Update the app, make it more user friendly/smoother, and add alternate check out like gift cards, PayPal, etc!!
Good food. Crap app. 2/5
It crashed the first time it opened. The sandwiches are organized into unnecessary subcategories you have to through. It requires you to set up an account instead of just letting you check out as a guest. It makes you store your credit card info on their server so hackers can steal it later. You have to choose a time for it to be ready…there is no explicit “as soon as possible” option. 2 stars instead of 1 because at least my food was ready when I got there.
Hardly works 1/5
Try to select location and I can’t click on anything, logs me in and out randomly while trying to get the app to even work
App never wants to work for me. 1/5
This app never seems to work.
PUTS SUBWAY TO SHAME!!
Don’t do it. 1/5
Do NOT get the APP.
Their website and app are not compatible. So if you get the app you can never login on the computer/mobile website.
I had 50K points. I started the app two years ago, and I can no longer access that email associated with it. I got a new phone earlier this year and nothing but problems with the APP logging me out. Then it sends email to recover to the lost email.
I mean, I can use my phone number like when the app started or like in store. It works. But can’t access anything with that online? Why.
So basically I was logged in up until a week ago when I stupidly tried to use some of those 50,000 points; guess what it logged me out. Then I couldn’t get back in.
Now it’s all lost. Thanks so much Firehouse.
Firehouse subs are the best. You get your money’s worth here and the staff is friendly and professional.
Do not risk using this app 1/5
Ok...first of all, why do you let customers order via the online app (which charges a credit card before pickup) just to be told that this store doesn’t do take-out orders. Next, there is NO staff at the counter - when I do get someone from the back to come talk they say their supervisor is nowhere to be found. Then, when I am forced to leave because I have to go back to work I call the guest service line and get told they cannot do a refund but will notify the owner.
Firehouse Subs: You took my money, did not give me what I paid for, and did nothing to help when I called your listed help phone number...very unprofessional
App is horrible 1/5
App sent order to a different location than where it said was closest to me. Got to store and was told it wasn’t there.Had to contact other store, cancel order, and at that point I didn’t even get food. Have used app many times but apparently it fell through this. Unfortunately probably won’t get Firehouse anymore after this...
App won’t open 1/5
By Snoopy's Mom 3506
Sits and spins on tutorial. Can’t do anything else
Why am I not earning points with the purchases I make using the app? I don't go to the register if I pay using the app. The store has a special area by the door where you pick up your order and leave without going to the register.
App not working properly 1/5
Keep getting error message that says “We are sorry. Something went wrong. Please try again.....” I tried last week and I got the same error.