Go to Subway 1/5
By Columbia Student 1
Shouldn’t require a phone number to sign up by email, fascists.
Not working 1/5
App a bit pointless when it says "order cannot be completed please call store"
Your app does not let me select today as a time it is only 4:30...
Rewards work 50/50 of the time 2/5
Sometimes when I apply a reward to an order, it deducts like it should. Sometimes (like 5 min ago) it says it applies it, but actually “queues” it and it isn’t applied to the order or deducted from the total, and the reward is lost but the reward history says it was used. If it was used, then why did I still pay full price? This happens atleast 50% of the time. Very annoying.
For all that is holy—add gift cards for checkout! 1/5
I love me some Firehouse Subs...BUT. I primarily order through the app to pickup at a later time. It is soooooo annoying to not be able to use giftcards for checkout! Update the app, make it more user friendly/smoother, and add alternate check out like gift cards, PayPal, etc!!
Good food. Crap app. 2/5
It crashed the first time it opened. The sandwiches are organized into unnecessary subcategories you have to through. It requires you to set up an account instead of just letting you check out as a guest. It makes you store your credit card info on their server so hackers can steal it later. You have to choose a time for it to be ready…there is no explicit “as soon as possible” option. 2 stars instead of 1 because at least my food was ready when I got there.
Hardly works 1/5
Try to select location and I can’t click on anything, logs me in and out randomly while trying to get the app to even work
App never wants to work for me. 1/5
This app never seems to work.
PUTS SUBWAY TO SHAME!!
Don’t do it. 1/5
Do NOT get the APP.
Their website and app are not compatible. So if you get the app you can never login on the computer/mobile website.
I had 50K points. I started the app two years ago, and I can no longer access that email associated with it. I got a new phone earlier this year and nothing but problems with the APP logging me out. Then it sends email to recover to the lost email.
I mean, I can use my phone number like when the app started or like in store. It works. But can’t access anything with that online? Why.
So basically I was logged in up until a week ago when I stupidly tried to use some of those 50,000 points; guess what it logged me out. Then I couldn’t get back in.
Now it’s all lost. Thanks so much Firehouse.
Firehouse subs are the best. You get your money’s worth here and the staff is friendly and professional.
Do not risk using this app 1/5
Ok...first of all, why do you let customers order via the online app (which charges a credit card before pickup) just to be told that this store doesn’t do take-out orders. Next, there is NO staff at the counter - when I do get someone from the back to come talk they say their supervisor is nowhere to be found. Then, when I am forced to leave because I have to go back to work I call the guest service line and get told they cannot do a refund but will notify the owner.
Firehouse Subs: You took my money, did not give me what I paid for, and did nothing to help when I called your listed help phone number...very unprofessional
App is horrible 1/5
App sent order to a different location than where it said was closest to me. Got to store and was told it wasn’t there.Had to contact other store, cancel order, and at that point I didn’t even get food. Have used app many times but apparently it fell through this. Unfortunately probably won’t get Firehouse anymore after this...
App won’t open 1/5
By Snoopy's Mom 3506
Sits and spins on tutorial. Can’t do anything else
Why am I not earning points with the purchases I make using the app? I don't go to the register if I pay using the app. The store has a special area by the door where you pick up your order and leave without going to the register.
App not working properly 1/5
Keep getting error message that says “We are sorry. Something went wrong. Please try again.....” I tried last week and I got the same error.
Unable to order now 1/5
I am unable to order from the app now. iPhone 6, 12.1
Takeout option 3/5
Recently the takeout option is unavailable, is there any reason why? Other than that the app is great and easy to use.
App is unusable 1/5
When I tap Start Order a list of locations comes up, even if my nearest is already on the home screen, but I am unable to select a location, there is no response to taps.
Can’t order using app 1/5
It won’t let me order using the app anymore. Now it only gives me the option to call the stores or find them on google maps.
Can’t get past locations 1/5
By Ford f 350 25625
When I click on “start an order” the locations pops up. I tap my nearest location but it does nothing.
So Glitchy 2/5
This app is temperamental. Sometimes it works sometimes it doesn’t. Not consistent and it’s annoying.
App Functionality 2/5
The app not taking online orders equals a direct loss of sales. Multiple debit cards or Apple Pay so I don’t have to stop what I’m doing to add a new card when I choose a difference method.
App doesn’t work 1/5
It won’t allow you to choose a location to even start an order.
Cannot place an order 1/5
Whenever I select “start an order” it tells me to choose a location. I am unable to select any of the locations available to me and am not able to continue placing an order
Terrible app 1/5
We tried Fire house subs for the first time a couple days ago. Love the food. Hate the app. Trying to place an order online for the first time via this app and it won’t let me do it!! Can not chose my location!
App is not working properly 2/5
By Former Firehouse App User
I loved the Firehouse app. Easy, convenient, and I get points for online orders. Until 3 days ago I would have rated it 5 stars. Then all of a sudden 3 days ago the online ordering option is gone. I have to go through the webpage now and put in a password every time. I have deleted the app and downloaded it again, but it still doesn’t work.
Bricked with Last Update 1/5
By I'm LJH
The app now will no longer let me stay logged in for longer than 60 seconds.
Update: can stay logged in, but it won’t let me the option to place an online order, which resulted in a phone order that went completely wrong.
Can’t place order 1/5
Downloaded the app so I can easily place my order and go pick it up in store. But everytime I select place order it doesn’t allow me to select a store. I’ve tapped everywhere on the store and nothing happens. App is useless if I can’t place an order on it.
Trouble logging in 1/5
I downloaded this app only to find out its giving me issues when logging in. Uuuugghh
Not worth it 2/5
App is so slow. Takes forever to move to the next step. Had several issues loading my reward into my purchase and after I finally got it to appear on my checkout screen it kicked it out and I was never able to claim it. I ended up having to pay for the reward once I arrived to get my order. Not worth it if it’s not going to work. Very disappointing.
Easy to Use!!! 5/5
By Madden 09
Never had any issues with the App. Always submitted receipts easily if I forgot to punch in my number. Love this app! I’ve redeemed many sandwiches that I’ve lost count.
Too many stalls 1/5
I downloaded and UNinstalled this app practically in the same day. I couldn’t even order or begin my profile. I see a lot of customers reporting this issue and the same robotic answer to email them but nothing saying WHAT THEY ARE DOING TO CORRECT the issue. I’d rather not eat at the place. Too expensive and can’t afford to get some decent app developers.
Never works 1/5
I have never actually been able to complete anything in the app. It’s always crashing on me mid task. Therefore it’s pointless to even have it. It’s not my phone either I have had it on 4 different devices between work and personal lines and they all crash. Then because I initially obtained my perks# through the app it will not let me use the website.
Please add Apple Pay support in-app 3/5
I only use Apple Pay now for mobile ordering because it is super secure and fast. Please add support for Apple Pay in your app so I can start using this app again.
It wouldn’t take much more effort to bring full Apple Wallet support. While you’re adding Apple Pay support in the Firehouse Subs app, you should also add the option to add a pass to Apple Wallet. That way when I’m nearby any Firehouse Subs, the pass would pop-up on my lock screen and I could see my points and be more likely to eat at Firehouse.
Firehouse Subs thankfully accepts Pay in store already so I will use that for now — but I can’t take advantage of your mobile order option in-app because you don’t offer a secure payment option.
Store and food is great, app is silly though. 2/5
By Scott Connolly
The app should automatically issue you reward points for any purchase. And the store should have a card like Qdoba you scan in and can choose items to redeem. Have never used the app to order when I’m already in the store, which would be silly. I’ve visited at least twice a week for the past 6 months and checked the app and have zero points. Lol.
Needs a option to pay cash in app 4/5
A option to pay cash at the restaurant. Within the firehouse app
app logged me out and wont let me order 1/5
come on. why spend money on an app that isnt going to work?
Great for quick lunch run 4/5
Im about 15 minutes from the closest firehouse and I like the app because it’s convenient to avoid the lunch rush, but i’m having issues redeeming rewards and have had issues with ordering before. The app prompted me to put in my phone number when I got to the register but they don’t do it that way. Makes no sense for me to get the receipt at pick up then submit the receipt to redeem especially since the rewards didn’t even take with my purchase without realizing. Defeats the purpose of being an easy order. Hopefully it’s just a glitch.
Only one way to pay 2/5
I just wanted to order on the app and run in, pay with cash and leave. But nope you have to pay with a card submitted on your phone. But the worst part is the order never went through and the app didn’t even say that the order didn’t go through. It just went back to the menu like it was fine.
Straight forward 5/5
By Groupie at heart
Love the game- very addictive!
Payment methods very limited. 1/5
Since the app only places the order and you still have to go into the store to pick it up, I am disappointed it does not provide an option to pay in store. Nor is it integrated with the Apple Wallet feature to utilize preloaded payment methods. So the choice is to store a credit card on file with Firehouse Subs and rely on their IT security .
Can’t Login :( 3/5
I got a new phone recently and therefore have to log in to my account for the first time in quite a while... so naturally I have forgotten my password. I went through the “Forgot my password” process twice, entering the new password that was sent to my email, yet both times “Login failed. If problem persists, please email support for assistance.” But the catch is, I cannot email app support because “no mail account configured.” An endless loop of not being able to sign in so I can get points for these expensive sandwiches that we want very badly because it’s been a long day and we are hungry. I’m so hungry that this review sounds like English is my second language or something and I don’t even care. Please help me, app developers. My rating will go from three to five stars when my account is logged back on and my belly is full. 😉
App is Trash 1/5
It sends me emails saying I was successful in signing up, but the app won’t let me sign in. I like Firehouse, but this app is garbage. Guess it’s a sneaky way of getting around their rewards program.
I would rate 0 stars but that is not an option. I ordered through their app and they overcharged me in store. It’s been over two weeks and they still haven’t fixed the issue.
There is no way to redeem your rewards on the app. I have tons of rewards that I can’t use. It says to enter your phone number at check out to redeem, but that option can’t be found. There has to be another way.
Can’t even use it 2/5
By Desmond Mars
I cannot use the app as it won’t let me enter my card’s information? The info is valid, but it insists it’s not. Firehouse, I love your food, but please get your app together.
Love it! 5/5
By Jimi Vegas
I love using the order on the app and when I pick up no lines!
Buy great food, get great food for free, and help local firefighters. What’s better than that?