No longer works 1/5
By supboy
This app has always been pretty bad but it has simply not worked for months now.
Worst food app I have ever used 1/5
By Philelius
2023 get an app that is easy to use. Can’t find combo. And session times out if you can’t order in 1 min.
Does not work 1/5
By b20937301
I can not order from the app anymore due to it having issues when I go to order and get to the store locator function. Pop up just keeps saying sorry issue
Bad 1/5
By Shenbob
I’ve never been able to order from this app I always get an error after logging in
Payment 3/5
By Weather buggy....I mean buggy
No Apple or Google pay option.
Horrible App. 1/5
By JennaleeH
I came to our new Firehouse to order for the first time today on the app. I parked in front of the store to place what should have been a quick order. It kept telling me that it couldn’t give me a total and to try again later. I’m not even kidding when I say I tried no less than ten times, also deleting and downloading it again. Still not letting me process my order. I was so frustrated, I just left. Absolutely horrible app. I’ve been looking forward to coming, but this honestly takes all desire away to visit again.
no menu 1/5
By JamesC911
A new fire house opened in town, I can’t see any menu on the app, all I can do is start an order, and because the new location isn’t even on the app I can’t even see what food is available, delete , skip
Can’t place order because “pick up time” feature doesn’t work properly 1/5
By zanebucket
I tried to re-order a sandwich and when I tried to hit the button to place the order, it told me I needed to select a pick up time. But when you hit the button to select a pick up time, all you get is a spinning wheel and nothing happens.Nothing shows up that allows you to select the pick up time. So you can’t move forward and place the order. Guess I’ll have to eat somewhere else. Fail.
App is uselsss 1/5
By RB Orbg SC
This app is useless when trying to place an order. Let you go all the way through choosing your subs enter you card info l, then tell you sorry can’t place order.
Call the store and they won’t even come back to the phone to take order.
Same old responses throughout users Can’t use 1/5
By murphysbest
It blows my mind the continuous generic response the users receive from app support. I’m convinced nothing is getting any attention to correcting this issue. Firehouse has the best subs available but as far as having an app to utilize and get rewarded for your loyalty users are wasting their time. Such a shame.
March 8 Received the feedback from app support and from all indications from all others with this same issue I too am convinced the Firehouse needs to step it up and rectify this issue. It appears to me that as long as I’m connected to my WIFI the app works. If I need to use cellular data it gives the error message. I don’t have this with any of the other 30+ fast food apps. Come on Firehouse-get on the ball and put out the frustrations you are seeing multiple times across your users!! Review on Feb 23. Tried different times to open the app and continue to get a message “We are sorry. Something went wrong. Please try again. If problem persists contact customer support from the info section of the app for further assistance.” I have done so and left a message concerning this issue and no response. What’s happened to customer service?
App never works 1/5
By SamJooma
Always get the “something went wrong, please try again”. Never works
App is dysfunctional 1/5
By Onesunlovinggirl
I have tried for three days to log into my app. I have deleted, reinstalled multiple times to no avail. 😞. I continue to get an error saying “We are sorry. Something went wrong. Please try again.”
Needs Improvement 1/5
By Duddle
I can never get an order to actually process on this app. Seems like you are able to select a time for pickup that’s 10 minutes away but when you submit the order, you get an error to call. If you attempt to change pick up time, the next available time is 8:50, not 5:20. If mobile order is unavailable, you should state that or don’t even allow mobile orders as an option. Also, calling the store to order would require more resources than using the technology your app should offer.
Lost a customer 1/5
By 01jaylynn
I use to go to firehouse a lot. Now that the app is
[email protected], I only go once in awhile. No one should have to contact support for a fogotten password or whatever issue it is causing the app to be faulty.
Useless App 1/5
By JenLiggit
Have not been able to login via app in months and by the looks of it I am not the only person with this issue.
Doesn’t matter if I am on Wi-Fi or not, doesn’t matter what I am trying to do in the app I cannot login and continuously receive the something went wrong error.
I can only access my acct/rewards by login in through the actual website.
FIREHOUSE fix the app or get rid of it, please!!!
No account no foods!!! 1/5
By Moosehutch
Wish you could just order and pay for a sandwich without creating an account. I don’t feel like it’s necessary to give out a bunch of personal info for some food. I don’t want rewards I want foods!
Doesn’t Work; Bonus Points: No call in orders 1/5
By MajorBoggs
App doesn’t work. That’s fine. Technology can be hard. But the locations no longer accepting call in orders is dumb.
Doesn’t work 1/5
By BillNye9900
App doesn’t work on iPhone14
Get it fixed already 2/5
By Godisn#19
Having consist problems with this app. Deletes credit card information so have to put it in again and again. Want to repeat an order but won’t let you input a pick time so have to start from the beginning. Glitchy and won’t let you input anything. Doesn’t give you acknowledgment when you placed an order and you end up paying
for two unless you check your email for confirmation. Get this app fixed already.
Wow.. seems like app is from 2010 1/5
By Don't-hate-the-truck
You can tell the app is old and outdated. Hard to order. Don’t bother trying to use rewards. Charged my card but never confirmed an order. The app is supposed to make it easier to order not harder.
Tons of other restaurants with better apps stay away from this one.
Clunky. 1/5
By Chase McCaskill
App is annoying. Did a scheduled pickup and it asked me what time the pick up was, EVERY time I added a new item to the cart. When I wanted to go back and change something when it prompted me for payment, it deleted my whole cart.
You know you need a new app dev when customers would rather order a pickup on DoorDash. Embarrassing.
Frequent issues making orders 2/5
By btylerh7
Every time I try to make an order, the option to select a pickup date and time does not work properly. Sometimes. It shows a loading spinner and then never shows the date picker. Sometimes, it shows that the next available date is tomorrow even if it’s not near closing time.
I really love the design and feel of the app, but not being able to order properly is making it very hard to use it.
Fix bug 1/5
By not too bc I
Will not allow you to order! Horrible get the app fixed if you want peoples business
Won’t let me even sign in 1/5
By jmzn126
Tried to make an account but it just keeps giving me error messages. Tried to reinstall and still didn’t work. Too much trouble just to order a sandwhich
Weird after update 2/5
By SavSociety
Somehow it deleted my birthday date and name and every year I get a free medium sub through the app this time I didn't get an email for my birthday coming up in a couple days I shop at my local firehouse about 30 times a year or so
Featurefull & consistent 5/5
By Griffintech99
Has been useful from my initial use in 2016! Has what is needed to do business, keep its technical customers happy with options that arn’t available in the main stream fast food restaurants. The app has had my desires from day 1 by offering great rewards for its valued customers. I have ordered only on premise.
Confused about bad reviews 5/5
By JigokuShoujoXIV
I downloaded it today and it worked just fine. I was able to sign up, customize my food, schedule a pick up time, and add a coupon no problem. I never got error messages or anything. I wish it had Apple or Google Pay. So really I consider this 4 stars, but will give it a 5 to make up for this massive flood of unfair 1 star reviews that say it doesn’t work at all.
First and Last Time Using App 1/5
By MimiTN1
This app simply doesn’t work. Trying to place first order was a complete failure. First impression NOT good. You do a lot of good for the community and the sandwich was good but your prices are way too high and your infrastructure needs work. It would be better to not have an app at all then to irritate customers with a consistently non working one.
Also DO NOT put your credit card in this app. Once you do, even though the app will not place an order, you cannot delete it without placing another order. Ridiculous!!
Glitching and unable to use! 1/5
By OhHAItharr
It keeps giving me an error. I re-download and it will work briefly, but will give the same error.
Meh 2/5
By Jagdog11
Needs support for Apple Pay.
Doesn’t work 2/5
By DMilli86
No longer works! Keep getting error message that something went wrong. I can’t logout, no updates and you can’t submit points on the website. Ugh definitely go less frequently.
Error at checkout 1/5
Food tastes great, but the app ordering process is not so great. After entering card information and selecting the confirm button to place the order, the app said failed to place the order. But moments later, my bank notified me that the charge went through and a few minutes later a order confirmation email arrived from firehouse subs. It was a confusing experience as the app said one thing but the email said another.
Why have it 1/5
By Spank me please
Needed to order 4 subs. Spent over five minutes waiting on the app before my wife called the store. She placed an order over the phone before I found finish on the app. 1 star for you buddy. Speed things up and let me order.
Terrible app!! 1/5
By Tyler378236
I try day after day using this app and 9 times out of 10 it doesn’t work. There’s always a error with the app! Disappointed by how bad the app is. At first I thought it was a one time thing but now I can confidently say this app is Terrible! Instead of downloading this app I would suggest just calling in a order or go to the place in person
No longer working 1/5
By godhdifneldhd
The app is no longer supported.
Don't waste your time until it's updated it doesn't work
Terrible - Support Even Worse!! 1/5
By Ken_itunes
Up until a month or so ago I had no problems with this app. Now, suddenly, when I try to login encounter a dialog box stating "Were sorry. Something went wrong......". I can no longer access my account. I have submitted three support requests and the problem is still not resolved. Jersey Mike's here I come!
Bad bad bad 1/5
By RalphFurley21
Shockingly bad application. Step it up, it’s not 2010, mobile fast food apps have been around for over a decade and this has got to be one of the worst out there. 9 times out of 10 you have to call your order in vs place a mobile order via this app.
Never works 1/5
By Dr. Dunkenstein 7
Every time I open the app it says “we are sorry, something went wrong…”. Never works, needs fixing.
Barely works 2/5
By Good God is every name taken?
Works sometimes, about 50/50. Have to remove and reinstall often. If not for the rewards it wouldn’t be worth it. Dont save anytime ordering ahead when it takes 15 minutes to make an app order.
Pickup Time issues 1/5
By Brizl64
In order to start an order the app makes you choose a pickup time. If it takes you longer than a couple minutes to add items to your cart then the pickup time you selected will no longer be available and will auto-select a later time. For me, my selected time was seven hours later and I couldn’t choose the next available pickup time. This has happened for multiple order attempts and is extremely frustrating.
Bad Design 1/5
By ms770f
This app could be used as an example in a UX class for unintuitive design
App needs to be updated 2/5
By JKM44222
The app will not even load anymore.
No update in over a year 1/5
By mymomo333
This app hasn’t been updated in over a year. Worst experience ever. Just go in store, I guess
App is Broken, Again! 1/5
By Jonas234
Please fix. This is highly annoying, makes me not want to visit your stores.
Not good 1/5
By huey_12
Love firehouse subs but this app is horrible. The interface feels like it’s something out of windows 97. Crashes constantly. Half the time you try to use it you get a pop up that says “we are sorry. Something went wrong. Please try again” and no matter how many times you try it won’t work. And on top of it if you redeem a reward using your points you get about a week until it expires. Problem is if you can’t access the app, you can access your rewards. I have a free medium sub already redeemed in my rewards and simply can’t use it cause this app never works. Firehouse subs, reach out to the people who made the chipotle app and have them make it for you cause this thing stinks. Love the food though!
I’m so happy to see that I’m not the only one 1/5
By toad warrior 65
I got a new iPhone 13 and haven’t been able to get the app to work since. I have removed the app numerous time and reinstalled but it still doesn’t work. I get the same error message as mentioned in other reviews. I contacted app support and was told that they can’t duplicate the error so I thought that I was the only one having a problem. After reading the reviews from the past few weeks I see that the problem is common. Firehouse management needs to read the reviews and take appropriate action to get the problem solved. You are losing sales and that is not the purpose of the app.
Having an app with problems happens, the problems get fixed and all is good. When the app support team tries to say the problem isn’t the app and I spend a few hours trying to fix my phone, that is a problem on a different scale. Now you’re being dishonest.
If I could give -5 review I would 1/5
By 4MattMoore
How are you suppose to use the app if it consistently crashes? If are going to charge a premium price, you should have a premium app. Tech Support pacified me when I alerted them to this frequent, as in every time, problem.
Please fix 2/5
By Bkh89
Constantly getting a popup that states "we are sorry. Something went wrong. Please try again." I love Firehouse but hardly ever go now since I can't order on the app.
Using the app for the first time 3/5
By Camo119
Using the app for the first time
I want to add another sandwich to my order and when I press “add more” at the check out screen, it’s like starting a whole new order. I have to select date and time all over again, I just want to add it to the SAME order
