Firehouse Subs App

Firehouse Subs App

  • Category: Food & Drink
  • Release Date:
  • Current Version: 3.6.8
  • Adult Rating: 4+
  • Developer: Firehouse Restaurant Group, Inc.
  • Compatibility: Android
  • Links: Google Play Store
3,045 Ratings
$ 0

Firehouse Subs App App

Welcome to Firehouse Subs! Use our app to earn food rewards on your purchases, order from Firehouse, find locations, and more! Available for all US locations (excluding Puerto Rico). Earn 1 point for every $0.01 you spend at Firehouse Subs, and save up your points to redeem free food rewards for subs, upgrades, and more! Download this app to: + Get a FREE large drink just for signing up + Get a FREE medium sub on your birthday + Manage your rewards account + Order and pay in-app + Find Firehouse Subs locations + Refer friends for bonus points How to: 1. Sign up in the app for a Firehouse Rewards account. 2. Enter your phone number at the register every time you visit Firehouse Subs, or order via app to automatically earn points. 3. When you have enough points for a reward, it will turn yellow. 4. Tap on the reward you want to activate it, then enter your phone number next time you order to redeem the reward, or redeem when checking out in the app. Points earned are based on the pre-tax post-discount amount spent. Rewards cannot be combined with other rewards, discounts, or offers. Need help? Contact [email protected] **Continued use of GPS running in the background can dramatically decrease battery life.

Firehouse Subs App app screenshots

Firehouse Subs App app reviews

  • Completely unusable 1/5

    By Kevinpezz
    App crashes constantly and is just a terrible user interface
  • Never works 1/5

    By LizzyB987
    I’ve never had success trying to put in an order on the app. I get to various stages of the order every time and get some sort of error. The website is only slightly more reliable.
  • Don’t work 1/5

    By KlassieJay
    I used it once and it went well. After that, every time I scroll down on the specialty subs it crashed and closed and erased everything I had in the cart. I tried on multiple devices. Sad, cause otherwise it was really easy.
  • Terrible App Performance 1/5

    By Puzzle Grandma
    “Something went wrong. Please try again later or contact customer support”. This message consistently pops up. I would love to join Firehouse Subs rewards program, but I guess they would not love to have me.
  • App crashes every time 1/5

    By ChildofGod
    Every time I try to build an order the app crashes. Love Firehouse subs but the app is painful.
  • App unusable 1/5

    By Nick O'Thyme
    This app is unusable. On first use was bombarded by requests to allow this and that, even the camera?!? Declined all of them, just to get in and check the app out. From then on, just got an error message that “Something went wrong” every 5 seconds. Hey developers, I’m not going to authorize my camera just to order a some food.
  • App Constantly Crashes 1/5

    By Guru 73 L
    I haven’t been able to use this application in months because it constantly crashes. I have rewards that I can’t redeem. I see in the reviews this has been an ongoing and common problem. This needs to be resolved. I’ve emailed the developer but only got an automated response that they are looking into it. No resolution yet. Firehouse has to be losing customers from this.
  • Doesn’t work 1/5

    By The Richard Cranium
    usually crashes on me. Can’t even order from the app tonight because of the bugs. 🤷🏼‍♂️
  • What happened? 3/5

    By Daniel Carlan
    Was running good for me, until now. I open the app today and it’s just trying to load… you need to update this app… just saying.
  • Location finding 1/5

    By mandp shield
    I just downloaded it and It can’t find my location after I accepted all the prompts and changed it to “Always allow”
  • Major bugs!! 1/5

    By caitycat65
    App has serious issues placing orders. It has only ever worked for me once
  • My first APP review ever 1/5

    By JO PNP
    This has always been a challenging app over the years. But today it would not let me select location. Over an hour of trying. Then went to website hoping it would work - I had to have my credit card info to enter- no PayPal/Apple Pay / visa pay. Nothing. Sad they can’t improve this in 3-4 years, I’ve been using app
  • Why not?? 1/5

    By PeppersbuddyATL
    They happily sell gift cards but don’t tell you they won’t allow you to pay on the app with them? What’s wrong with these people? Is it lazy app design or some ploy to get you to somehow spend more? Either way I’m eating Jersey Mike’s because guess what…? You can pay in app with a gift card.
  • App is horrible. 1/5

    By Guitarninja64
    It’s clunky, not very user friendly, and it consistently crashes. Absolute garbage.
  • App keeps crashing 1/5

    By hungry and impatient
    Spent 20 mins trying to order 3 subs and app kept crashing and had to start over completely 7 times!! Said password was wrong and locked out after one wrong attempt. Had to reset password and re-enter payment information. Would have been faster to walk in and order because they hadn’t even started when I came in and still had to stand there and wait for subs to be prepared so using app did not save any time. Guess I’ll go back to ordering from Chick-fil-A. At least their app saves time and is worth using.
  • Terrible 1/5

    By Randy 711
    Tried several times to get this to work keep getting cannot create account contact customer service but when I try that it won’t let me put in my email.
  • Glitchy 2/5

    By Reed904615
    Needs updating. Can’t scroll to the bottom of the hot specialty subs without the app freezing and force closing every time.
  • Outdated app. 1/5

    By poohsphone
    No Apple Pay support Password auto fill Copy/paste
  • Missing Menu Items 1/5

    By Onyx8String
    Club on a sub isn’t in the app. Super annoying.
  • Don’t believe the gifts: Birthday, come back for free desert……. 1/5

    By Fink8231975
    Unfortunately I believed in this app for awhile: points were being given, no problems with redeeming subs earned. And then came the birthday sub……… No way to redeem this. No way to redeem the “come back for a free desert”. The poor store made so many subs (3 in total) that I walked out on in August (my birthday month) because all they could say was “contact the app”. Do better because this store lost money. If it’s yellow in the app, it’s good. If it’s red in the app, it won’t redeem. Jersey Mike I might be coming back.
  • What a let down 1/5

    By MsB9383
    I love Firehouse, or I did, but the last time I tried to use the app to get my birthday reward it wouldn’t load. Here we are two years later and it still does the same thing. No attempt at fixing the bugs or anything.
  • This app is pathetic 1/5

    By GW customer
    As great as the food and service is at Firehouse, their app is the complete opposite. I attempt to use it on average once a week. Roughly 50% it doesn’t work. When it does, I’m usually left wondering if the order actually went through. Luckily online ordering is pretty consistent. But the app is trash. Do better, Firehouse.
  • Tried to buy a sandwhich, said it wouldnt take my card the. Charged me anyway 1/5

    By jgrizz50
    This is the latest version of the app I'm on and when i tried to use it to buy food it said my card was declined for whatever reason. Thats totally fine, but my problem lies with IT CHARGING ME FOR THE ORDER after saying it wasn’t successful. Got a call from the poor restaurant asking why i hadn't picked up my food for an hour and i had to explain the crap app bugged out during the transaction process and notified me incorrectly. If u want people to use ur app, dont make them want to delete it for starters
  • Awesome 5/5

    By Kcoomer5
    They’re very generous with their points, so you earn free food really quickly. They also give you a free sub for your birthday, which is really cool.
  • Fix the bugs 2/5

    By marie0701198333
    For over a year now the app will shut off on you in the middle of the order and all firehouse says is screen shot your screen. Please fix the bugs
  • Terrible app, doesn’t work. 1/5

    By LizBalentine
    Just downloaded it today. Doesn’t let you make an account, keeps saying “error” but also doesn’t let you place an order without making an account. I tried multiple times and now even when just opening the app it immediately says “error”. Seeing reviews from 2 years ago with similar complaints and issues still aren’t fixed so I’ll be deleting the app. Hire a new tech guy.
  • Worst Food Service App on the Market 1/5

    By JoelDC228
    I downloaded the app and went through the menu compiling an order. I entered all of my info and hit submit for the order. It tells me that the order didn’t go through. I tried again. Still gives me a pop up saying that it didn’t go through. I tried four more times. Same result. I changed lunch plans. Later, I go to my email and I have an email confirmation that the order was processed. So, I was being charged for food I didn’t get. Thankfully, I was able to work with the manager of the store and get a refund. But the app remains the centerpiece of this headache. Lesson learned: don’t use this app. Just call the store to order ahead.
  • Terrible glitchy app 1/5

    By hopeandjoy
    Love firehouse but the app is not good. Even when I have 5 bars and wi-fi, it says that it can’t connect. Very clumsy app when ordering as well.
  • Failure to launch 1/5

    By Denny280
    Downloaded app and used it the first time, worked great. Second time couldn’t get it to launch. Hangs up with pop up window “we’re sorry, something went wrong…..” Grrrr
  • Doesn’t even work 1/5

    By appleid3567743999
    Downloaded the app and am met with an error message when I try to even do anything…
  • App not very good. 1/5

    By Mezza2000
    To many bugs in this App.
  • The app never works 1/5

    By courtney mug
    Normally whenever I order firehouse I order ahead on the app so I can just run in quickly and pick it up. I’ve only had one time where the app worked perfectly fine. Over the past 3 weeks I have had multiple bad experiences using the app where I go to get the final total and they tell me I need to call the store to place my order and that there is an error. I always try multiple times to fix the problem before deciding to find somewhere else to eat. It’s super irritating trying to order lunch to pick up quickly in a rush and having the app fail to do what it was made for.
  • App needs work 1/5

    By BlakeDWilson
    Every time during. Sign in, app shuts down. No way to access account.
  • App is terrible 2/5

    By LincolninNorthPole
    All I ever get is “We’re sorry something went wrong”.
  • Worst App Ever 1/5

    By aehammill
    Absolutely terrible. Not user friendly and consistently breaks. I’ve not ordered several times because the app is unusable. They’ve lost business because of how terrible this app is.
  • Why? 2/5

    By CryinWolf
    The app has always been buggy, crashing randomly when trying to order, etc. No big deal, it’s always been manageable. Fast forward to the latest update, I’ve been logged out for some reason. Try to log in, my password is incorrect? Hit forget password, they email me a recovery password to use to log back in. Nope… Now I get a message that I’ve tried to log in too many times (twice, maybe three times is too many attempts? all of them using the correct password?) and to contact guest services through the app to unlock my account. What a surprise, the guest services page is permanently blank. Been using this app for years without this sort of issue and now I’m locked out of my own account for using the password they gave me. Nice.
  • Frustrating 2/5

    By Clruddy15
    Hard to navigate. Options that aren’t necessary to order take prevalence over being able to go back to your order to make changes. When making mistake typing in payment order it wouldn’t allow me to just change the number it deleted all info and had me start over. Couldn’t add the food to redeem the reward after finding out it was an option. Disappointing when the food is so good.
  • 5 stars 5/5

    By AllHailKingBerg
    Considering firehouse and subway are similar prices but firehouse is miles ahead in quality is pretty remarkable. Their app might not be the best but they sure know how to make great subs
  • What happened? 1/5

    By livew4l
    Suddenly stopped working. All i get now when I try to do something is an overlay "sorry, something went wrong". Restarted phone, same problem. Can't see a way to log out and log back in to see if that fixes it. Thought about uninstalling and reinstalling but seeing all the 1-star reviews lately I don't think the problem is at my end!
  • APP Stopped Working 1/5

    By d13mx
    I get an error message that there is a problem and to try again later. Until recently I never had a problem, but now the app doesn’t work and the local store can’t access my points. They really need to fix the problem and update the app. Love the subs by the way!
  • App doesn't remember location/time 3/5

    By TomcruiserMO
    I installed the app yesterday in order to earn rewards and be able to preorder. One thing that I quickly noticed is that if I went back to order more items, it kept prompting me on which location and what time I want the order to be ready. Very unfriendly in my opinion. Also, when my wife was ordering, it screwed up and made her have to redo her order. The app feels "flimsy" in that it feels like it is not polished, well done, or particularly robust.
  • Needs complete rework 1/5

    By quaranteened
    It never works for me. Using an iPhone 12.
  • Connection Issue 3/5

    By hurgary999
    App works great when I’m on WiFi. If I’m off WiFi and on the cellular network, every time I get a message saying there is no internet connection, and I cannot order.
  • Spotty at best 2/5

    By ashsaysgoes
    Great when it works. Almost never works.
  • Change info 1/5

    By markh717
    Cannot change payment methods. App won’t scroll to change/edit. Changing times for pick up doesn’t always apply. Cancelled orders.
  • Wow 1/5

    By Halawakee
    Downloaded, opened it asked me about location then notification then camera then told me sorry something went wrong. Delete app reinstalled same thing. I guess I’ll just call my orders in. So deleting app for good
  • App doesn’t work 1/5

    By CEO of Froot Loops
    The app only works half the time. I love the food, it’s unfortunate I can never work towards getting my rewards because I can’t even place an order. Please fix it! 🥹
  • App won’t let me place order 1/5

    By Infinitelover6969
    It directs me to call the store for assistance. My app is up to date so it’s kind of annoying it’s not working now when it used to work perfectly fine.
  • Okay - Crashes Sometimes 4/5

    By gajdihaj
    If you only care about ordering your meal and getting rewards, get the app. It works. However, there are times where it’s a little glitchy and that can be a little annoying. The worst problem is that it logs you out sometimes when you want to order a meal. However, as long as you request a new password it should be fine. Would love it if the glitchesand small problems were fixed. Great app overall