Your app made my wife’s phone freeze. You won’t take a reservation in line by phone. Why would anyone choose to eat there?
Add 20 minutes! 1/5
Doesn’t work. We “got in line” and received a text saying our wait was 4-14 minutes and we should arrive and check in at 14 minutes. Arrived and we are told we still had at least a 20 minute wait. All 4 parties still ahead of us. Basically, no advantage to using the app.
Drove across town to go to location with 0 wait time. Got there - 45 minute wait. I would have shrugged it off. Maybe they got slammed with a rush. Checked the app again - 0 wait time. ?!?
What’s the point? 1/5
App said we their wait time was 14-24 min. We “got in line” at 9:45, then it did we should arrive by 10:28. We live very near so we showed up at 10:23, and were told it would be 20 min. We decided to go across the parking lot and eat at the Desserterie and got right in; THAT was good!
Don’t bother downloading. It doesn’t work 1/5
One star is too much. Completely nonfunctional.
Don’t Bother Getting It 1/5
You might as well call and get in line because their app never updates and is hardly ever accurate in terms of current wait time and there is always an error message about “being unable to get in line” when you try to use the feature on the app.
Doesn’t work, and useless if it did work 1/5
By hangry reviewer
Can’t actually reserve a table. Just silly adware designed to give a 3rd party developer access to contact info.
A great example of when a restaurant (or any company) might do well to stick to their core competency.
The best feature is that you can press-hold on app until the icon shakes. When you click the ‘X’ it gets deleted from your phone.
Crashed my iPhone 1/5
I installed the app, and the first time I opened, it crashed my phone on the allow/don’t allow app to use my location. I was unable to do anything else with my phone and had to cold voot to get it to work again.
Waste of time 1/5
Called to get a table. Told to download app. “Got in line” on the app 20min before we got there. Got there and was told their app isn’t working and there’s a 30min wait... get a system that works please.
Very helpful 5/5
The app worked very well for us! We got in line before leaving and they were ready for us right at the predicted time. This app is worth downloading.
It helped 4/5
Use the app for the first time today it really did work. Our weight was minimal, although they were busy. I don’t know how I’d use the website for anything else however.
Terrible and Broken 1/5
Tried to use “Get in line” feature and it just locked up to the point where I just had to delete the app altogether. Crap.
Best breakfast 1/5
By WJR 1
For a restaurant that has high quality food. You think it would have an app that would work.
Fix your app. Your embarrassing yourself.
By Sweet and Sour 12
So many consistent inconsistencies. Kicked out of line for checking my position, not able to navigate back into check my position the next time, told me to be there in 17 minutes but was told they called me at immediately so I was put in back of the line behind 15+ groups. Of the half a dozen times I’ve used this, it has worked successfully one time.😡
Great app! 5/5
It’s so nice to get to a restaurant and already be in line. The wait times are pretty accurate and it’s super convenient to check in from home. I wish every busy restaurant had this!
Poor App great restaurant 2/5
Hours of operation not easy to find. New location on my street found but could not load “Get on line” with the app.
Useless, doesn’t reflect wait times 1/5
Won’t let you check in when there’s 0 wait, but then the restaurant has a 15 min+ wait. Useless. Why bother trying to check in
No point 1/5
Really no point in using the app if when you get there they still quote you a 15-20 minute wait time. Ridiculous.
Wait times inaccurate 1/5
By Nathan L1234
Arrived at the suggested time, still have a 30+ minute wait. App is not in sync with the actual restaurant.
Needs improvement 1/5
By sam bee fan
If you accidentally hit leave line it takes you out and there’s no way to rejoin even when you are standing in the restaurant
Get in line does not refresh 1/5
We used the app to get in line and it said 15 people ahead of us and gave estimated wait. However, it doesn’t refresh and when it said 0 in line ahead of you and it was not true. I went to hostess stand and stated it said we had 0 in line and she replied “I don’t know why it says that because you have 15 people in line ahead of you.” This is after we had already waited 45 minutes. Please fix this glitch or this is useless and just upsets customers.
By Scotty Mytown
This app is terribly inaccurate! It said zero-minute wait about 30 minutes before I arrived at the Polaris location—and wouldn’t allow me to “check in” because of the no wait. When I arrived, it still said zero minutes, but I was told it’d be 20 minutes. Only after ten minutes of waiting did the app say there was a twenty-minute wait. Great food, but the app is pisspoor at best.
Didn’t do a bit of good 1/5
Used the app for the check in process, showed up and they had removed or “lost” my reservation for our birthday breakfast
Over an hour wait even though I confirmed the timing, the location, and showed them the confirmation text
I am not a fan of being REQUIRED to download an app just to do call ahead setting. This is very ridiculous and unnecessary!
Absolutely Worthless App! 1/5
The only advantage of using this app is the “get in line” feature designed to let the user reserve a place in line. However, it does not work! There is always a huge difference in the estimated time, and you are always seated after walk ins are seated.
Add Pay Function 4/5
This app is good for finding locations and getting in line - it would be great if I could pay from my table via the app instead of waiting in line to pay
Utterly useless 1/5
Won’t let me get in line. Useless.
Needs Work! 1/5
By LC from FFX
Signed in to “Get in Line” and received confirmation text. Arrived 15 mins later to check in and didn’t exist on their list. Luckily she saw the text, confirmed I was at the right location and moved me up by hand. Tech fails again!
Not as advertised 1/5
Just because you use this app and sign in, does not mean we didn’t have to wait. Our wait time was 15 minutes. I walked in at 15 minutes and they told me I had another 20 minute wait because there were people that signed in before me. I showed him the app and he laughed and said, you still have to wait. According to the app, there was no one ahead of me.
Needs to support parties bigger than 6 people 1/5
Might be a good app, but doesn’t support getting in line with parties bigger than 6. An 8 person group is out of luck. Considering this is the main reason I downloaded the app, it’s a fail.
TOTALLY USELESS! 1/5
Says “we can seat you” when started up. Only works when you arrive and join a long line. Has only worked 1 or 2 times.
Does Not Work Correctly 2/5
Just like everyone stated, totally not functioning correctly. Won’t let me join line or leave a line. Then I called and they said they are not supposed to take your name over the phone. Well, if your app doesn’t work then help me out please! So frustrating!
Design center Fort Myers 1/5
I did get in the line at home and it was telling me be there by 11:49 and when I arrive there host she told me app doesn’t work we can’t accept you in line you should get in line by yelp .so when show her on my app I got in line she remains same word to me that wasn’t nice .
So why did you create a app if your restaurants don’t work with it
Says that I opted out of line 1/5
I downloaded the app and was excited to see that I could get into line before I get to the restaurant. I did, and they texted me a confirmation and our spot in the line. But less than five minutes afterward, the link stopped working and the app said that I wasn’t in a line. I called the restaurant to confirm I was in line, and they told me I had opted out. They were really kind and reactivated my reservation, but I am really disappointed that the app didn’t work.
First Watch is my fave!! 3/5
By Lone Star Jen
However, I wish there was a way to place a to go order from the app so when I call the nearest location, I have an option to the busy signal.
Not thrilled 2/5
By Kimba 100
When this app works, it’s fantastic. When it doesn’t, all I get is a picture of food and it freezes. Unfortunately, it doesn’t work more than it does.
Hardly ever works.
This app doesn’t work 1/5
By Elizabeth Anne
I’ve only been able to use it to get in like twice over the last year or so. I reinstall etc etc and it still won’t open and work. App needs to be fixed for Apple users. Please update it and fix it!!
Horrible app 1/5
Won’t let me change to a different location. Used this app in March when I was visiting Tucson but had selected the wrong location so when we arrived we weren’t on the list. Trying to get in line at the correct one this time and it won’t search for locations near me. Gah!
Doesn’t work 1/5
I called to get quoted wait times and they wouldn’t give me the wait times over the phone and referred me to the app to check. So, I downloaded the app and checked and it said the wait times was zero. When I arrived the wait time was 20 mins. I showed the hostess that the wait time was still saying zero when we arrived and she said “sometimes it doesn’t link”. What is the point in telling me to download the app?
App is Useless 5/5
My First Watch near me doesn’t even use the app so when I went in expecting a 0 minute wait it ended up being 30. More of a 0 star rating for the management at the First Watch at Villanova.
When reviews are this bad it is for a good reason. 1/5
I’ll be brief. This app is garbage. It kicks you out, it doesn’t refresh, the ONLY thing it does kind of ok is load the menu but even that is not reliable. There is no reason to download this app and take up room.
Incorrect wait times 1/5
When we got in line, the app said we had 15+ people in front of us and an hour to wait. We timed our departure from home according to that. In 20 minutes we had 12 tables ahead of us and were told to arrive in 30 minutes. I checked two minutes later and it said our table was ready. Naturally, we were unable to make the 5 minute drive to the restaurant in that time.
This has happened to us several times.
The last time I ate at FirstWatch, The staff excitedly told us about the First Watch app and the ability to “get in line” online.
I put the app on my phone and used it today to get in line. 15 minutes later when we arrived at the restaurant, we were not on the list.
When I went to the text I had received confirming that we were on the list, it showed our place in line. We confirmed that it was the correct location, yet the restaurant could not see my name on the list!
Great food, but I certainly will not depend on this app to do what it is supposed to do.
No reservations 1/5
I only got this app because the website says this is where to make reservations. Once on the app it tells you to call. Mad I waisted my time on this.
This app never works!!! We even called the restaurant to make a reservation. The person we talked to on the phone didn’t even bother to write our name down. What a waste of time!!!!
Doesn’t work 1/5
“Unable to join line” error. Been trying to go here a while, and either I join the line when there’s a 30 minute wait and then show up and they tell me it’ll be over an hour, or the app doesn’t work
Awesome, if it worked. 1/5
Called ahead to my local restaurant to get in line for a table; having a party of nine and needing a sling and a high chair. They told me they couldn’t help, and I could only do that with the app. Downloaded the app while my wife drove us there- and put our name in using the app. The app only allows up to 6, and had nowhere to list the need for a high chair or a sling, so I had to call back anyway to tell them. The opposite of convenient or easy, definitely for the benefit of the restaurant not for the customer.
This app is garbage town 1/5
By Just another reviewer.
Don’t waste your time, just call ahead