App not working 1/5
I loaded this app today and attempted to take a look at the menu and it shows a white blank screen, tried to test the seating part and same thing happened.
Wait times WAY off and can’t open menu 1/5
So I’m standing here in the lobby of First Watch. 25 minutes AFTER the app told me to arrive. I’d look at the menu but it won’t open in the app. So I have nothing better to do than write a one star review. Good news is everyone else standing here with me ALSO checked in on the app more than 20 minutes ago so we have something to gripe about as a community
Menu doesn’t display 1/5
App starts out ok but when I call up the menu, the screen goes white and fails to display anything. Happens both on WiFi and cellular. I’m using fully updated iPhone 6+. Deleted app.
Tried to call ahead to make reservations for our family of 5 only to be told to use the app. I download it, get in line and arrive only to be told they don’t have us on the list. I show the confirmation on the screen and it doesn’t matter. I’m told I will have to wait 30-45min. Waiting that long with a 2, 5 and 8yo is another level of he$!. I’ve deleted the app and won’t be returning.
Nearly useless app 2/5
By Max Frustration
This app is ok when it works which is only about half of the time. Once you use the app to get a place in line the First Watch system will kick you out of line by the time you arrive at the restaurant. And having the text message of confirmation that you did in fact check in via the app doesn’t help as your spot is already gone. They need to have an option to select your wait time because if you are quoted a 15 minute wait & are 20 minutes away, your spot is gone upon arrival at the restaurant. The app doesn’t allow for options like seating or table preferences. Really about all this app is good for us to tell you whether the restaurant is on a wait. The app is totally for the restaurant’s benefit & has limited usefulness for the customer.
Nomore waiting not Accurate! 1/5
Try and sign up for seat ahead amd app says we can sit you now. Get to restaurant and 15 minutes wait. Not accurate on seating capacity wait times!
Not ready for prime time 2/5
The app is pretty, but I estimate that no more than 25% of it is functional. It got caught in a loop loading the menu from the home screen. The store location feature doesn’t seem to work at all. At one point, the map showed my location accurately but did not note that I was sitting in the restaurant. The “Specials” link goes to the website and lists them accurately, but the link there to the nutritional information does not match the choices. The sign-up for the Sun E-club got stuck in a loop when I got to the “location” tab citing “connectivity issues”. Being on the restaurant’s Wi-Fi vs LTE did not matter.
Keep working at it, folks. I want the app to be as good as the 5-star food at First Watch!
Waste of time 1/5
Do, I choose a restaurant and clicked button to Get in line. Then in got an error message stating it couldn’t process my request. Also, frustrated we went to a different restaurant. Just after we ordered our breakfast I got a message stating our table was ready. This is a good way to lose customers.
Menu prices ! 1/5
It’s the only restaurant that you can’t see the menu prices online on their website nor on their app.
Worked for us. 5/5
Was awesome not waiting 30 mins like we usually do. Was easy to set up in phone.
Server available?? 2/5
Went for breakfast at 7:50 Sat. morning. (Fairfax VA) No wait, plenty of tables!! Unfortunately for some reason they sat us at a table that the server hadn’t arrived. Seriously??? After 8 minutes I asked for someone to take our order and a sweet lady came over to try and make up for their snafu. Sooooooo, always ask to see your server when you are early to breakfast.
What is the point of having an app where you can reserve a place in line, have the app tell you that there are zero parties ahead of you, then get to the restaurant and be told you have to wait 20+ minutes? Either the app is bad or the staff doesn't care to update the wait list. Whichever one it is, it isn't good.
App malfunction 1/5
By Izz Emilyy <3
App malfunction the one day I downloaded it and tried to use it. Got to the restaurant at the exact time I was supposed to and put in the back of a big line. Won’t be using it again.
0 stars 1/5
This app is terrible. No notification about checking in. Lost my place in line. There were still 4 party groups ahead of me at the time of the estimate arrival. Terrible app.
Lacking and no restaurant support 2/5
My (large) family and go out to eat every Sunday after church for breakfast. Since we have a pretty large family, there is in average no less than 8 of us going out to breakfast. Last weekend I decided to give the app a try to reserve a place in line, however, the app does not let you reserve for more than 6 people!!! We called the restaurant to place call ahead only to be told that it must be done through the app. We informed them about the issue and they said call ahead must be done through the app! We asked if we should just use the app and reserve for 6 knowing we had 9 people in our party. They said that we could do that but they could not guarantee our call ahead spot!!! So what would be the point of reserving! It really isn’t that hard to have a scroll wheel in an app as many apps have!! This needs to be fixed! Minus one star for not being able to reserve for more than 6 people and minus one star for not being about to have the restaurant guarantee our call ahead spot knowing their app has this limitation!
Get in line never works 2/5
It looks pretty, but has never worked. I’ve deleted and updated the app and tried it for multiple locations, but it always fails.
Hendersonville TN 1/5
Doesn’t work... cannot complete the get in line portion of the app
Wonderful place for breakfast with one exception. 3/5
I’d give First Watch 5 stars but for one thing.
Your supplier is providing below standard juices.
The orange and grapefruit both taste terrible. Have one of the kitchen managers taste them and see what I mean.
I love the wait staff and the food is prepared very well. Please find another supplier for your juices and I’ll come back and give you 5 stars.
Location feature broken w/ v1.1 update. 4/5
When you upgraded to v1.1, it appears the functionality around location and mapping to a location was broken. Each time you attempt to use these, you get kicked out of the app. Uninstalled and reinstalled didn't resolve the issue.
Issue resolved. Thanks for the fast response.
Was great before the Sept 16 update 5/5
Now the app crashes when opened on my iPhone 7 and iPad Air.
Once they fix that...
Aaaaaaaand it's fixed!
Crashing has been fixed 5/5
By Hayden Baillio
Thank you First Watch for the quick response.
latest version 1.2 broke 5/5
After updating to latest version, crashes when I try to launch the application. Lots of customers were having the same issue when I visited restaurant
update 1.3 fixes crash, app back and working
App crashes 1/5
Shuts down when trying to use wait in line feature.
Doesn't work now 1/5
I'm very disappointed. I did the update and when I put my zip code in it closes the app. It worked great before the update. Going to delete it since it doesn't work anymore.
Update Crashes 1/5
Upon opening, this new update crashes every time. Keep trying...
Not working properly 1/5
App keeps kicking me out when I try to find a location and get in line
Crash 1st use. iPhone 7plus 1/5
Reset. Reinstall. Reboot. Reinstall. No help. App deleted
App keeps crashing 1/5
App keeps crashing when trying to use get in line
Does not work 1/5
By Ken Cavallo
Crashes when tapping Get In Line
Crashes as soon as it opens 1/5
Can't get any more than one stars for an app that doesn't do anything other than open and then crash immediately.
Not working with the new IOS update. 3/5
I thought you guys just updated the app to work with the new IOS but it seems to not be working.
Unstable waste of space! 1/5
By A tapfish fan
Forget the stupid videos. Just let me get in line
Nice idea, but nope 1/5
Downloaded this app for all the usual reasons-check locations, menu, and mostly to get in line. I struggled to get locations (where's a list view?) as the map isn't very responsive (can't get off a location to find another) and "get in line" causes the app to close. Every time.
Could be good 2/5
Crashes EVERY time
Crashes all the time 1/5
Love the restaurant but hate the app. Crashes all the time and cannot request place in line at local store
With the latest update the app keeps crashing.
App crashes within 5 seconds of opening 1/5
This app is entirely unusable
App crashes when you try to use any of its real functionality.
We were in Alabama and it was around lunchtime and nobody serves gravy 'n biscuits after 11:00 am!!
Soooo I googled for a place where we could get some. We found this restaurant and it was delicious!!
I have to say that I've never ate a gravy 'n biscuit like they serve but they were delicious
What a coincidence that the guy who took our money was the General Manager and he was from Lake Charles, LA. It's a small world 🌍!!
Good food and great service 🥇
Don't see purpose behind this app 2/5
Estimated arrival times are inaccurate. Still have to wait even though you've placed yourself in line. Wait time seems like you never even placed yourself in line.
Please fix 3/5
We downloaded the app, and tried the "get in line" service. It did not work, and there was no way to navigate to get in line. Please fix this issue.
...a MUST visit place in Columbus,GA 4/5
I visit Columbus every month and I always have to come to First Watch because they make AMAZING Belgian waffles. If I come early, just after opening, I get seated quickly; but if I wait till after 10:00 it's very busy. Today I stood watching the staff clear tables and not able to start seating the line I was in, of people waiting to eat. Finally, a man (I think he was a manager or owner) came by and started whittling the line down. The food is amazing and always comes out fresh and hot. I drink my coffee black and their coffee lets me do it without having to adjust to a bitter after-taste. I don't have to request that my bacon is well done because it always is. The people are friendly. The place is clean. And unlike when I used to go to IHOP, the coffee cups are always CLEAN...yay!!!
The only reason I didn't give them 5-stars is because they need to work on getting hungry people seated faster.
This is a must visit place in Columbus!!
Crashes every time I try to find nearest location! 1/5
Crashes every time I try to find nearest location! So I can't even get the process started! Looks like a beautiful app but so far it's useless to me
Doesn't work 1/5
Fails to properly launch.
Still waiting 2/5
Put my name at 10:30am with 69-94 wait. Over the time. Almost waiting two hours.
This is so convenient! 5/5
I have too many friends that get "Hangry". This cuts the waiting in half sometimes! While we DRIVE, we are in line.
By Eleni A. K.
Love this app. It makes waiting for a table so much less arduous because you can get in line before you even get to the restaurant. I was also able to look up nutritional info for the menu to help decide what to order for lunch!
Love knowing the Specials 5/5
I love getting to see the specials. Memory game is great for the kids, too!
Love it! 5/5
I love that First Watch made it easy to get on the wait list! My kid loves playing the memory game.