Whatâs it supposed to do? 1/5
Canât order online food with this app. You have to go to their online website to order. You would think in this time and age they would make this a one stop app but apparently not. Useless app if I canât order online ..
Doesnât work the way it should 1/5
I used the app to get in line and it says 18-33 minutes, so we waited to leave the house. Two minutes later it says your table is ready please show up in 5 minutes. We get there 10 minutes later and are kicked out of line. They need to review their process. It doesnât work. They should give people a 15 minute window.
App is of no use 1/5
By Ravi from Ohio
What would be better than this App - No App.
We were confident of not waiting because it showed 0 min waiting and we planned our Sunday around that and then we reach restaurant they said App is not working and there is 45 min waiting. The whole purpose of downloading this App is to check in ahead of time, had there not been App we would have planned it like that, it ruined our Sunday and mood.
I love this app 5/5
If you live in an area like me that is heavily populated you need this app. I can put my self in line when Iâm home and head over to simply arrive and walk in if I time it right. Great job app works great!
Get in line not working 2/5
Will not let me get in line online
Worst app ever 1/5
I always try to get on line and it never works can never get on line. If you are going to have an app make sure it works.
Doesnât always work. 2/5
When it works, itâs great. When it doesnât work, itâs a waste of time. Unfortunately, you donât know whether itâs working or not until you actually get to the restaurant.
Useless to get in line 1/5
Useless app for getting in line. You actually have to be at the restaurant in order to get in line. At least in the Naples Banyan one. So, whatâs the point?
App Doesnât Work!! Pointless... 1/5
Every time I try to âget in lineâ I get an error âUnable to Join Lineâ. Iâve uninstalled and reinstalled the app, doesnât make a difference. When I called my local restaurant, they said they couldnât help. They also completely invalidated the issue, saying âeveryone elseâs is working so it must be an issue with your phoneâ. I have a relatively new iPhone that never has issues. Very disappointing app experience and interaction with my local restaurant.
The worst. 1/5
Youâre better off without it. My phone crashes and freezes every time I use the app. Deleting.
This app is a joke 1/5
After getting in-line on this app we were told we were 15th in line and the wait was an hour out. After a half hour we were 6th in line We arrive around 15 minutes later and we were told we were 13th in line and our wait would be 55 minutes.đđđ
Itâs .1% useful 1/5
The app crashes constantly. It will continue to ask if it can use your location every time itâs reloaded. When you click on the link given when waiting in line it will take you to the App Store not the app itself. If you do wait in line it wonât always keep your place and will you be kicked out of your spot only to have to have to get in line again. The good news? You can check locations on the app.
Useless: it doesnât let you get in line 1/5
The app tells you the estimated wait, but does NOT let you get in line, which defeats the real purpose of the app. What a waste of time.
Poor in every way 1/5
The developer that did this app and First Watch should probably give up on the digital world. Itâs amateurish, contains way too much fluff and overhead, the âGet In Lineâ feature takes so much data entry my wife just said âletâs just go somewhere elseâ.
Really needs work 1/5
Need to kill it to update location. Doesnât default to where you are in line after signing up. A shame for a mobile app in this day and age.
Needs major work 1/5
This applications functionality needs major work because it does not work properly especially when you have a feature to âget in lineâ and it doesnât work. Other apps like âCracker Barrelâ works flawlessly.
Unforgivably Bad 1/5
This app is useless and doesnât work. It wonât find the location of the nearest restaurant, it just loads endlessly and never finds a restaurant. So thereâs no way to get into line
When it works, itâs great.
What wait in line feature? 1/5
Tried in 2 different phones and both never found the location just down the street. Other then seeing the menu and flashy graphics not sure why to have an app.
Useless app 1/5
Checked in over the app and arrived when it said we should. They said that although I checked in on the app the wait is still close to 45 minutes due whatever reason. As we say and waited for close to 40 minutes, we saw several people who âchecked in on the appâ come in an immediately get seated. Even with parties bigger than ours. We love the food but this app is flawed.
Not worth the download 1/5
By Listen Gooder
I only downloaded this app because it touted the ability to âcall aheadâ if there was a wait at a specific location. We waited just as long on arrival as the posted wait time. Donât advertise this functionality if it doesnât work.
Unable to leave the line to join a different one. 2/5
Could not leave line. Tried multiple times. Therefore unable to get inline at a different location.
Froze my iPhone 1/5
I went to download this on my iPhone 8Plus and it FROZE MY PHONE! I couldnât turn it off, answer a call, I couldnât even do a hard reset! I tried numerous times. I ended up having to go to the Apple Store. Finally, after about an hour or so I was able to get into my phone. Never again!!!
Menu feature is nice. Being able to stand in line remotely is nice - but itâs not cool that it doesnât tell you what place youâre in.
Avoid this useless app 1/5
By wow every name ks taken
App is essentially nonfunctional aside from listing locations.
Bricked my phone 1/5
This app turned my iPhone into a brick, rendering it absolutely useless until all battery had been drained. First Watch can cook, but it evidently canât make an app worth having on a phone. Download at your own risk.
Worthless App 1/5
You cannot put your name in if there is â0 wait timeâ yet when we show up there is a wait! Why not let people check in to put their name in regardless of the wait. Also the app doesnât let you put your name in for more than 6 people. We come to eat as a family with up to 9 people. Weâll put our name in for 6 and call the restaurant to let them know we have more than 6 and they tell us that we need to use the app....worthless!
Donât get the point 2/5
By famished 1111
The app does not work. I kept getting a message that they are checking where I am in line but it never told me. Once arriving at the restaurant we were told 15-30mins. How does this help anyone decide if they want eat here? Let me make an actual reservation and then honor it. Too much confusion at the door.
Nomore waiting not Accurate! 1/5
Try and sign up for seat ahead amd app says we can sit you now. Get to restaurant and 15 minutes wait. Not accurate on seating capacity wait times! ONLY restaurant in town to not offer Veterans Day discounts 2019. smh!!!!
Horrible Service 1/5
I went to First Watch for the first time and checked in with the host and was advise I would be sited shortly within 15 minutes. 45 minutes later I notice that everyone after me was being seated so I ask the host whatâs up with all these people coming in after me being seated. She then stated well, we have an app where you can reserve in line. So they get seated first?!!! What the hell!! I waited another 15 minutes to still not be seated . This system they have is stupid!! How are people to know you can reserve in line via the app?!! If this is the first time you visited the establishment. I was so frustrated with my family we left without eating after waiting 1 hour while everyone else was being seated!! NEVER AGAIN!!
Not Universal 2/5
iPhone only. No iPad app. Menus is a .pdf? Of the actual meme which is not particularly handy. Reservations seem to work intermittently but it could be user error any where in the process. Seems more frequent with this app. App is not a good reflection on an otherwise good dining experience.
Donât use 1/5
Locked me out of my iPhone. Had to get it fixed. Do not use.
First Watch 1/5
Does not work! 1/5
Wanted this for call ahead. Tried multiple times and could not get it to work.
Tried calling and person who answered told to use the app. :( she would not even tell me if there was a wait. This app is really hurting customer service. Ended up waiting for 45 minutes.
Great restaurant, garbage app 1/5
This app literally serves no purpose. When I saw that the average rating was 2 stars I was like âyikes!â but downloaded it anyway knowing I would be going to First Watch soon and wanted to use the table check-in feature.
This app does nothing. The check in feature doesnât work and the app has no other features other than looking at the menu and locations.
I think fixing the seating feature would help boost the ratings a ton. In the meantime, DELETED!
Canât do it 1/5
I literally put us in line like 4-5 times, and every time I get there, it isnât on there for them, and I have to wait about 30 extra minutes each time. Will be going to Crackerbarrell more often.
Great food. Worthless app. 1/5
By RogerB in PA
Store locator doesnât work.
Crummy app that seems to open itself 1/5
This app has absolutely nothing in itâ locations and a picture of the seasonal menu. No rewards help or daily specials. WORSE though- it keeps appearing in my list of recently opened apps even when I have not accessed it since forcing it to quit. My Background App Refresh is off (I always have it off). Plain creepy.
Letâs talk improvement and usability 1/5
so for starters. i love First Watch, their food and service is great!
But letâs talk about improvement for this app (not really sure if the company or tech team will view this).
for starters, it would be great if when you launched the app you did not get that little preview of food items before the app even loads up. this isnât skyrim or destiny (video games) we know what we are getting into when we launch the app and it wastes time.
Next when i use the App it doesnât seem to work properly whenever i press on a tab it lags and doesnât launch that well. and it usually miss clicks my presses.
when i choose to look up a location it seems to miss my geolocation. which my be on my end. but thatâs for another day.
now for usability discussions.
why on the app am i allowed to get in line, for a store that i will be attending, but whenever i wait my turn i never seem to get a text message or notification about my place in line or told when i get to the store that i can check in for my line placement. So this might be just for the stores that i attend.
next is by far my worst and biggest issue with this app. Why am i not able to place an online order from the app, there are tons of other food apps or restaurant apps that allow for this. and they work great and work seamlessly.
my biggest gripe for this is due to me having to call the store and vocally order the food. which isnât bad. but it is 2019 and if i can just order from the app seeing my options, which are very wide and the pictures of the food are great! but why canât i do that? with an ever growing Restaurant applications on the app stores why is this one ever lacking. even door dash allows me to order from there app for first watch. that is not okay.
miner issues iâve noticed.
some pictures of the food arenât up on certain options of food choices. it just has the first watch logo.
very unprofessional for an app.
Great most of the time 5/5
FW is always so busy, the âget in lineâ feature is really helpful. Table is usually ready when we arrive. And the interactive nutrition info is excellent!! But Sometimes the app is not working properly âšď¸.
Poor business model 1/5
By Fluco Government Teacher
Not impressed with a place that makes me download an app to go there one time. And I canât put in the time I want.
Seriously! Donât download - useless! 1/5
I did not believe the reviews that an app could be this bad. It is. Stunning photos float through the intro. Click the locations - no problem - one is near us. Click ââGet In Lineâ button (incidentally this is what the app is suppose to do - get you on a list) - nothing. Spinning rings forever with no result. Hey developers! How about leaving the stunning, floating slide show until after you have made the app do what it is suppose to do?
Doesnât work!! 1/5
By Jelly belly Ellie
Used the app to save our place in line when the wait at the selected location was said to be 40-55 mins. Arrived after 35 mins (made sure to get there before the 40 min mark) and the hosts were unable to locate me. I heard 1 host tell another, âThis is like the 9th time this has happened today.â and it was only 12:30 pm!! Thank goodness I saved a screenshot image of the appâs message about saving my place in line AND had arrived before the earliest time in the window - they moved our party of 3 to the next-in-line thankfully or I wouldâve been very upset. Whatâs the point of this app if it never works???
Your app made my wifeâs phone freeze. You wonât take a reservation in line by phone. Why would anyone choose to eat there?
Add 20 minutes! 1/5
Doesnât work. We âgot in lineâ and received a text saying our wait was 4-14 minutes and we should arrive and check in at 14 minutes. Arrived and we are told we still had at least a 20 minute wait. All 4 parties still ahead of us. Basically, no advantage to using the app.
Drove across town to go to location with 0 wait time. Got there - 45 minute wait. I would have shrugged it off. Maybe they got slammed with a rush. Checked the app again - 0 wait time. ?!?
Whatâs the point? 1/5
App said we their wait time was 14-24 min. We âgot in lineâ at 9:45, then it did we should arrive by 10:28. We live very near so we showed up at 10:23, and were told it would be 20 min. We decided to go across the parking lot and eat at the Desserterie and got right in; THAT was good!
Donât bother downloading. It doesnât work 1/5
One star is too much. Completely nonfunctional.
Donât Bother Getting It 1/5
You might as well call and get in line because their app never updates and is hardly ever accurate in terms of current wait time and there is always an error message about âbeing unable to get in lineâ when you try to use the feature on the app.