Design center Fort Myers 1/5
I did get in the line at home and it was telling me be there by 11:49 and when I arrive there host she told me app doesn’t work we can’t accept you in line you should get in line by yelp .so when show her on my app I got in line she remains same word to me that wasn’t nice .
So why did you create a app if your restaurants don’t work with it
Says that I opted out of line 1/5
I downloaded the app and was excited to see that I could get into line before I get to the restaurant. I did, and they texted me a confirmation and our spot in the line. But less than five minutes afterward, the link stopped working and the app said that I wasn’t in a line. I called the restaurant to confirm I was in line, and they told me I had opted out. They were really kind and reactivated my reservation, but I am really disappointed that the app didn’t work.
First Watch is my fave!! 3/5
By Lone Star Jen
However, I wish there was a way to place a to go order from the app so when I call the nearest location, I have an option to the busy signal.
Not thrilled 2/5
By Kimba 100
When this app works, it’s fantastic. When it doesn’t, all I get is a picture of food and it freezes. Unfortunately, it doesn’t work more than it does.
Hardly ever works.
This app doesn’t work 1/5
By Elizabeth Anne
I’ve only been able to use it to get in like twice over the last year or so. I reinstall etc etc and it still won’t open and work. App needs to be fixed for Apple users. Please update it and fix it!!
Horrible app 1/5
Won’t let me change to a different location. Used this app in March when I was visiting Tucson but had selected the wrong location so when we arrived we weren’t on the list. Trying to get in line at the correct one this time and it won’t search for locations near me. Gah!
Doesn’t work 1/5
I called to get quoted wait times and they wouldn’t give me the wait times over the phone and referred me to the app to check. So, I downloaded the app and checked and it said the wait times was zero. When I arrived the wait time was 20 mins. I showed the hostess that the wait time was still saying zero when we arrived and she said “sometimes it doesn’t link”. What is the point in telling me to download the app?
App is Useless 5/5
My First Watch near me doesn’t even use the app so when I went in expecting a 0 minute wait it ended up being 30. More of a 0 star rating for the management at the First Watch at Villanova.
When reviews are this bad it is for a good reason. 1/5
I’ll be brief. This app is garbage. It kicks you out, it doesn’t refresh, the ONLY thing it does kind of ok is load the menu but even that is not reliable. There is no reason to download this app and take up room.
Incorrect wait times 1/5
When we got in line, the app said we had 15+ people in front of us and an hour to wait. We timed our departure from home according to that. In 20 minutes we had 12 tables ahead of us and were told to arrive in 30 minutes. I checked two minutes later and it said our table was ready. Naturally, we were unable to make the 5 minute drive to the restaurant in that time.
This has happened to us several times.
The last time I ate at FirstWatch, The staff excitedly told us about the First Watch app and the ability to “get in line” online.
I put the app on my phone and used it today to get in line. 15 minutes later when we arrived at the restaurant, we were not on the list.
When I went to the text I had received confirming that we were on the list, it showed our place in line. We confirmed that it was the correct location, yet the restaurant could not see my name on the list!
Great food, but I certainly will not depend on this app to do what it is supposed to do.
No reservations 1/5
I only got this app because the website says this is where to make reservations. Once on the app it tells you to call. Mad I waisted my time on this.
This app never works!!! We even called the restaurant to make a reservation. The person we talked to on the phone didn’t even bother to write our name down. What a waste of time!!!!
Doesn’t work 1/5
“Unable to join line” error. Been trying to go here a while, and either I join the line when there’s a 30 minute wait and then show up and they tell me it’ll be over an hour, or the app doesn’t work
Awesome, if it worked. 1/5
Called ahead to my local restaurant to get in line for a table; having a party of nine and needing a sling and a high chair. They told me they couldn’t help, and I could only do that with the app. Downloaded the app while my wife drove us there- and put our name in using the app. The app only allows up to 6, and had nowhere to list the need for a high chair or a sling, so I had to call back anyway to tell them. The opposite of convenient or easy, definitely for the benefit of the restaurant not for the customer.
This app is garbage town 1/5
By Just another reviewer.
Don’t waste your time, just call ahead
Worst App 1/5
I hate this app. It doesn’t work. One you get in a line, you cannot leave the line. I’m unable to change to a new location.
App is useless 1/5
The location at my house showed as “we can seat you right now” and wouldn’t let me check in. Then when I showed up there was a wait.
Worse than useless 1/5
You check in line with the app, then get kicked out by the time you get to the restaurant.
I wish there was a zero star option 1/5
Honestly don’t know why this app even exists. Called ahead for a party of 6 and they told me to download the app to reserve a spot in line. The app said we had 0 people in front of us when I arrived and when I checked in with the hostess suddenly the wait was up to 30minutes. Disappointing to say the least.
Don’t waste your time 1/5
I checked the app many times this morning. I was meeting fried for breakfast (it’s Sunday) at 9:30 so I figured I’d get “in line” through the app. Checked from 7:30-9:30 and the app said there no wait at any time. It didn’t seem correct, but there was no option to put my name on the list bc there was allegedly no line. Got to the location at 9:30 and was told the wait would be 45 minutes to an hour - and that “technology can be glitchy.” No apology, just shirted shoulders. We went to another restaurant instead. Don’t promote an app that doesn’t work. Very disappointed. Used to go to First Watch weekly, but we were blown off today so rudely, I don’t know when/if we’ll be back.
Get in Line doesn’t work properly 2/5
Used the Get in Line feature, which is the reason I downloaded the app, but my name did not show at the location.
Was not user error, I showed the hostess my app and she apologized and got us a table right away.
Doesn’t find locations. 1/5
By ProArms PrEditor
I got this to find locations when I’m traveling but it does not find locations. When I am on the road I don’t know what the zip code is, this needs to use location to find nearby locations but it doesn’t do that. I tried entering a couple of zip codes but that doesn’t work either. Deleting.
The point of the app is to get in line. It kicks you out of line and then you have to wait even longer at the restaurant. Please fix this.
Don’t bother 1/5
Times are highly inaccurate and deceiving. I waited to get our desired time only to be told there were more than 15 parties ahead of us and a 40-80-minute wait! Luckily we were able to grab the community table, otherwise we would have left hungry.
Need coupons please! 3/5
Can you add coupons to the ap please? Your emails get lost. I’d like to come to your establishment more often.
Useless app 1/5
Put my name on the waiting list, but when I arrived they didn’t have my name on the list. Save your self the headache do not download this is useless.
Doesn't work 1/5
Booted out of line 5 times before we got here. Now waiting for a table as though we don't have the app at all. More frustrating then just coming and waiting like usual.
DO NOT DOWNLOAD 1/5
kicked me out of line after waiting for 40 min, SOOOO convenient
Half the time it says it successfully reserved your place in line but the restaurant has no record of it and you start from scratch anyway, and the other half the time it says it failed but it turns out when you get there that it worked.
“Worked” isn’t really accurate, either, because besides the fact you can’t pick an arrival time and are stuck with whatever you happen to be quoted, your wait upon arrival will be EXACTLY THE SAME as if you just checked in in person on arrival. You have saved ZERO time whatsoever.
Most bizarre, you can’t check your place in line in this app! You supposedly can do it in Yelp’s app, but why should I have to install an app I don’t want to do something THIS app should do?
Gets one star back for letting me browse the menu, but let’s be real: you can do that in a browser on the website, you don’t need this app to do it.
This app is nothing more than a mostly useless data vacuum getting your marketing information.
“Got in line” via the app, told us the wait was 10min, got to the location 5 min later and we were told our wait was 20min from that point. Clearly there is an issue.
BEST APP!! 5/5
This app is super super convenient!!! I was able to add my name to the list and show up at the suggested time and was seated right away!!! Definitely recommend!
Functionality Issue 2/5
The “leave the line” line should have a redundancy check to confirm that’s what the user wants to do. I waited for 30 minutes before realizing I had been kicked. Luckily, the local restaurant staff were understanding and sat me right away.
It keeps kicking me out every time I try to join the Eclub. Will not pull up any of the locations, but then tells you that you have to have a location to complete process.
I’m currently in North Carolina and I’m attempting to use the “get in line” feature on this AP. It doesn’t work. It keeps asking me to locate the closest First Watch...I locate it and it gives me no options. Great food, worthless AP.
App doesn’t work 1/5
By Micheal Penn
Can’t do the wait in line on the app and even when the restaurant puts it in for you the text feature doesn’t work.
Get in line doesn’t work 1/5
The only use for this app is to “get in line” to avoid the 45 min wait. The app doesn’t update itself so, surprise!, they can’t seat you when you arrive. I’ll take FirstWatch off my breakfast list since it’s not worth the frustration.
Seemed to work at first but no! 1/5
The app reported 15 ahead of us with a recommended arrival time in 45 minutes. Rcvd. a text confirming. When I checked the app 15 minutes later, the number ahead and suggested arrival time had zeroed out, but no text or phone call. We went anyway and the restaurant had no record of us. We were told this happens often.
Timing and number of tables ahead of me is off 1/5
By Koopa 1235151
Every time we use the app it shows that there is a 5-15 min wait, maybe the default? That is not the case when we get to the restaurant and we end up having to wait 30 minutes at the restaurant either way. Refreshing the app gives sporadic responses sometimes shows that we are the next table sometime that there are 15+ tables ahead. 🤷🏻♂️
Nice when it works.. 3 times the “get in line” feature indicated that there was no wait at my local First Watch...only to find out that there was a 15 to 30 minute wait each time.. frustrating
Lacking and no restaurant support 1/5
My (large) family and go out to eat every Sunday after church for breakfast. Since we have a pretty large family, there is in average no less than 8 of us going out to breakfast. Last weekend I decided to give the app a try to reserve a place in line, however, the app does not let you reserve for more than 6 people!!! We called the restaurant to place call ahead only to be told that it must be done through the app. We informed them about the issue and they said call ahead must be done through the app! We asked if we should just use the app and reserve for 6 knowing we had 9 people in our party. They said that we could do that but they could not guarantee our call ahead spot!!! So what would be the point of reserving! It really isn’t that hard to have a scroll wheel in an app as many apps have!! This needs to be fixed! Minus one star for not being able to reserve for more than 6 people and minus one star for not being about to have the restaurant guarantee our call ahead spot knowing their app has this limitation!
Edited 5/14: Minus one more star!!! We had a place on line and we were informed that our wait would be 25-35 minutes. After an hour wait, we asked the hostess how much longer to be told that it would be another 25-30 minutes......SERIOUSLY!!!! With three kids in our party two of which are less than two years old how can you tell a customer 25-35 minutes only to make them wait 3x longer. We removed our name from the list and called ahead to another regular restaurant of ours and we were seated and waited on immediately upon arrival.
Needs to be improved 1/5
I had used the app to get on the pre-waiting list. The time estimated was 24-42 mins. I had arrived and checked in and 55 mins after using the app, I had another minimum of 30 mins to wait.
Needless to say I did not wait any longer.
Very poor on timing, and essentially useless for the purpose of getting a “reservation”.
Will not ever visit a First Watch based on the unacceptable wait time.
Fixed and They Latest Listened-Thanks 5/5
This is what I wrote two weeks ago:
Menu brings up white screen with no way to get to menu!!!
Since we depend on this to prepare our take out orders we’ll be using Panera (which also allows you to pay via apple pay)...Too bad we really liked First Watch...maybe we’ll still go every now and then...but no more take out orders...
Tried other avenues to bring this to their attention...NO LUCK
Food is 5 Star, but the app is 2 2/5
The food here is 5 star but the app really is not that good. Twice I have tried to see the menu and both times it came up blank.
LEAVE THE LINE” button placed poorly. 3/5
Having the leave the line but right above the iPhone home button makes it too easy to accidentally leave the line went all one wants to do is open the app to check on status. It would be better to move the leave the line button to another location or to ask to verify that you really want to leave the line.
Get in line - doesn’t work 5/5
The get in line feature is misrepresented! You can add yourself to the line however, you still have to check in. Wait time doesn’t update in the app - have to keep tapping “already checked in”.
App not working 1/5
I loaded this app today and attempted to take a look at the menu and it shows a white blank screen, tried to test the seating part and same thing happened.
Wait times WAY off and can’t open menu 1/5
So I’m standing here in the lobby of First Watch. 25 minutes AFTER the app told me to arrive. I’d look at the menu but it won’t open in the app. So I have nothing better to do than write a one star review. Good news is everyone else standing here with me ALSO checked in on the app more than 20 minutes ago so we have something to gripe about as a community