Not syncing 1/5
I got a Versa and it worked fine with the app when setting up. Woke up the next day and the app says it can’t find the Versa... that is literally 3 inches away from it🤬🤬🤬🤬
Step Counter is Incorrect and.... 3/5
By Why ruin Facebook?
There’s quite a few issues with this. But the one I find concerning is that the step counter is extremely incorrect.
Perfectly counting with my younger sister,
I took ten steps and it said I took 50
I took 79 steps and it bounced it up to 139
(Two different mornings since I just got the watch for my birthday)
Please fix this soon
Also if there could be a bigger word clock with the heart rate and step counter on it would be really helpful.
And being able to start music with the watch and your phone would be nice instead of just the phone. Same with the phone or watch option, please add a both option.
I have been very pleased with this app in the past, and have had it for over a year, but lately, when I sync my Fitbit, instead of the number of steps on my Fitbit going to my phone, the number that is on my phone is transferring to my Fitbit. This means I am losing steps that I work hard to get. Please fix this glitch and then I will review again with 5 stars!!!
App won’t let me log in 1/5
App won’t let me log in after newest update. Already changed my password once.... it says the account is pending deletion and then says there’s an error. Help!!
Clock Faces 1/5
I have been a Fitbit user since 2014. While i love my Fitbit Blaze, I have made the tough decision to switch to an Apple watch. The Blaze has had the same clock faces for YEARS, and they refuse to add more. For this reason alone, I’m making the tough decision to switch to Apple. I love my tracker so much, but because of the fact that they won’t add a few more clock faces, I’ve decided to switch. Maybe In the future if they add more, i will come back to my Blaze. But, until then, it’s Apple products for me. :(
What happened?? 3/5
My Fitbit won’t connect with the newest update???
STILL Needs work 3/5
1) Let us shut off the family/female stuff in app preferences. If we don’t want or need to use it, it’s just annoying and taking up memory.
2) STILL - Why isn't there a group for chronic illness users? Fitbit has one for Moms & Parents, for different weight loss goals, for different exercises... Why not those of us who have significant daily challenges trying to improve our health? A chronic illness isn't an injury that will go away with time. It's something that you have to learn to live with. It affects your sleep, appetite, energy, and ability to exercise. People live with fibromyalgia, lupus, arthritis, osteoporosis, and more. I'm disappointed fitbit hasn't thought to acknowledge this aspect of health.
3) Direct messages have many of the same problems. Can't edit. Can't delete old messages. I have messages that are over a year old on the app. Why?
Love FitBit! 5/5
I started with the Fitbit One. I liked it but was afraid I would wash it some time forgetting it was attached to my pants. Then I got the FitBit HR, I loved it and the app-except it came apart on me after 6 months. I now have the FitBit Charge 2. I love the FitBit and app. I am glad you added female health. Could you add a selection for those women going through menopause, like tracking hot flashes, night sweats, etc?
Fitbit Ace - unusable to most kids 1/5
Great idea to add a Family option to the app for kids however the wrist size of the kid watch doesn’t fit most kids. My daughters wrist is almost two inches before than the watch band on the Ace. The Family option should allow you to connect any Fitbit model for children.
Love the app but wish 3/5
I really debated about Fitbit over Apple Watch and ended up with the Apple Watch due to it connecting to my phone... I really love the Fitbit app but drives me crazy that it won’t sync to my watch. I have to manually add my steps and they don’t count for anything because I manually did it... I wish they came up with something. I know they do this so you buy their watch instead...
Not Syncing 3/5
Anyone else not able to sync after the latest update? I have the Blaze and an iPhone 8 and I can’t sync up since the update.
Won’t sync 2/5
Since this update my Fitbit won’t sync to my phone and when it does it is at very random times days apart. I keep trying to manually sync it and even have auto sync on and it will not sync.
Stopped working 2 days ago no connection to my phone fully charged 1/5
By Ezra Brooks
Stopped working 2 days ago no connection to iPhone fully charged
Love the device; despise the “community feed” feature on the app 4/5
By Beau V1
I wish there was an option to remove the “community feed” from the app. I never use it, I never plan to use it, and I dislike that I am basically spammed with posts by complete strangers every time I want to check my friends list. I would suggest making the community feed optional, or accessible from its own part of the app. Another suggestion would be allowing users to limit what we see in the feed, such as limiting to only posts by our friends.
Easy to Use App 4/5
By The Conspiracy Theorist
This app is simple and easy to navigate. The only thing I ask for is a clock face that shows a twenty-four hour clock, step counter, and heart rate in one face. I work in the healthcare field and we use twenty-four hour timing and I would love to see this as an option to choose from.
New update 1/5
The new update messed with my saved walks. It shows the wrong picture of where I walked. I have to select that exercise then is shows the correct one. Not sure what happened. I restarted the app already.
Update fail 1/5
I Can’t login after update. Please fix it
Surge won’t sync 2/5
I thought it was just me, but it sounds like more people with all kinds of devices haven’t been able to sync. My iPhone and my computer don’t even recognize my Surge’s Bluetooth anymore and now fitbit is trying to get me to buy a new device. There’s nothing wrong with it! Update the firmware!
I love the app but 2/5
The calories the burn is gone I can never see you how many calories I burned ?!? I own a fitbit alht
Macro counter 4/5
By The Stew 8421
I really like the app. Easy to use and to track your meals. I like that it tell the percentage of fat vs carbs vs protein you eat each day but I wish it would tell you the actual numbers you consumed for each macro. Besides that it’s great!
By Slots O'Fun
It’s ok with my Charge 2 3/5
Overall decent but I’m having too many issues with the gps connection. Stopped working by a year ago. Got fixed and now back to not working again. I’ve read Work arounds on various online communities but who wants to reinstall, reboot or whatever else suggested every time you go on a run?
Latest Update Won’t Let me Sync 2/5
I have the charge HR and it won’t sink since the last update today 5/23 came out. Disappointed.
Horrible Software Updates 1/5
Wanted this just to challenge friends and family. Received Christmas 2017, Fitbit ionic.
Tracks everything fairly well: swimming, cycling, yoga, steps. Enjoyed it so much I got my wife to switch over from the Alta.
So why’s it getting a 1 STAR?
The software specifically the update method is the worst I’ve yet to experience on any (yes any modern device or tracker) device! Here’s the issue last 3 updates have each completely “BRICKED” the tracking features of the smart watch until you’ve up loaded the update. Next, the device, App Store, nor app inform you that an update is due. Why?
Why doesn’t the watch continue to function and simply inform the end user an update has rolled out. I’m to the point of dumping the Fitbit eco system all together if it continues to not perform basic tasks it was designed for.
Lastly, if you side upload/personally enter a known walking distance the app doesn’t account for your known step average. Therefore, not accounting for again basic functional workouts.
Why is it that my Fitbit Charge 2 does not properly count my steps when I use the app’s weekly exercise feature (GPS and map) and always get a “Poor GPS message”. When I use just the app, w/o my FitBit on, it counts my steps accurately but it doesn’t register my progress on any of the challenges. Which, by the way, it was doing before the last update. This shouldn’t be this difficult.
Updat Fail 1/5
Since the update Matt Alta will not sync with my phone at all. I have shut down my phone I have tried to sync my Alta with the computer. Nothing works.
Calorie counting faulty 2/5
Despite eating under the limit for months and exercising I still haven’t lost any weight
By Jennifer AZ
I love the Fitbit app. It’s a one stop shop. I can keep track of everything in one place. However I wish my macros were not in percentages. Totally would give it 5 stars if that was updated.
By Tina 256
I absolutely love the Fitbit and the app for it. I only have one suggestion, make it to where we can set our reset time. Me personally I work second shift, and my hours are 3:30pm-2am. I would like to make everything reset when I go to bed so it’s not so difficult to keep up with what was actually done during “my day”.
Text messaging 1/5
Had my Fitbit Ionic for almost a year and it had never works. Called several times, keep telling me the problem will be resolved. Will never buy another Fitbit again.
Fitbit versa is junk! 1/5
I received a versa for Mother’s Day. It has not been syncing up with my iPhone!! I enjoy the Fitbit challenges with friends and I cannot sync up! It’s extremely frustrating. Also, I’ve been chatting with the “support “at Fitbit for the last hour or so they keep dropping me!!! I have to start over with a new person everytime! I have tried everything they said to do, then I get passed on to a new person!!😡I asked for refund and I got dropped completely, no one will talk to me now!!
Not able to login after update to latest version on ios 1/5
Getting error message account pending deletion during logging and closing abruptly.
Where are the step counter? 1/5
This has been on the Internet since January. The fixes are not clear since some users still have the problem. Instead of thousands of users struggling why not fix the problem within the App?
You missed something 1/5
It’s great that you tried to incorporate a female health portion to the fit bit app but it fell painfully short when you left off tracking of a woman is pregnant...WHICH I AM. Almost every Fitbit reading is wrong because it doesn’t take that into account
Some Issues The Last Few Months 3/5
Enjoy FitBit and the competitions, but my FitBit or maybe the app will drop my steps, and not register my minutes. Last night for example, I walked an hour without stopping but the app only showed I walked a total of 30 minutes. I saw at one point it was at 30 minutes but it never moved after that, and that was probably 40 minutes before I stopped walking. Very frustrating. I had to drop out of Challenge because it wasn't registering my steps. I contacted FitBit and did all the things they suggested but to no avail.
Connection issues 1/5
Can’t connect my charge hr anymore. Tried so many different things. Frustrated!
Arabic language 5/5
We hope to support the Arabic language in the application
Heart rate 4/5
Don’t know why all fit bits aren’t equip with a heart rate monitor
Almost there...improving all the time! 2/5
So we can add "female health tracking" but STILL cannot add a feature to allow you to see (from the app)how many grams of each macro you've hit for the day???
This is a massive inconvenience. Especially with how popular macro tracking is, I'd think it'd be easy enough to have some sort of tab across the top like "116g protein, 25g fat, 100g carb" etc so you can see where your daily totals are at.
Considering the rise in popularity of IIFYM and flexible dieting I am shocked this isn't offered. I have to work within an external app like My Fitness Pal, both for myself and my clients, to track my macros. I would be willing to pay an upcharge or whatever to add this feature!!!
Love it but... 4/5
I would really like to download my own data in a spreadsheet (csv, googlesheet, excel, whatever) for my own analysis
New My Family feature 1/5
You guys didn’t think outside the box. My son already has a Fitbit account and instead of being push to create a new account I should be able to add his account under my name. 1/2 Star for Fitbit nonsense. Please get it fix ASAP.
Great watch 5/5
I love my fit bit blaze. I wish you guys would add more faces to this one as well.
What Happened to SMS Notifications? 2/5
Ever since iOS 10 update, I no longer receive text message notifications on my Alta. I receive phone call notifications, as well as message notifications through Viber, WhatsApp, and other apps. But I don’t get regular messages from my phone. I’ve contacted Apple and they of course put the blame on Fitbit and said to contact them, even though the exact same thing happened to my previous band from a different brand. All I know is, I’m sick and tired of everyone shifting blame on the other party while the most important aspect of my activity bands now no longer works.
Why does the charge hr take so long to sync? I love this app for everything else but the syncing taking so long.
Not on iPad?! 3/5
come on guys! of course, fitbit with the iPhone is great - but seriously?? no fitbit app for the iPad?! I thought BY NOW! it’s only been a few years!! pls guys - let’s do this!
They fixed the bugs 5/5
After a month of no reports they fixed it. Yay Fitbit.
Not impressed 2/5
Ok just gotten my Fitbit blaze a week ago. And so far it won’t send messages to my Fitbit that I get on my phone and the step counter goes up when I’m not doing anything at all, Not even moving. Even goes up when I’m driving. So it’s really not doing me any good but to keep time and see emails. I really wanted to love my Fitbit blaze but I’m not. I can’t even find my receipt to return it. Please tell me there is some improvements and that I didn’t just waste money.
Love it!! 4/5
The only reason I’m not giving a full 5 stars is that I like biking a lot but I can’t log that in any way. There needs to be a way to track that as well as a hike, run and walk.
Can’t find... 2/5
Over the past 5 days the app ‘can’t find’ my device. iPad in hand and Charge 2 on my wrist. Soooo frustrating. Never any issues before but now nothing works. Please fix!!!!
Awesome app, and I love the new period tracker addition, but please please PLEASE can you add a hydration alert feature for the watch and a way to log water intake on the watch? I’d love to have reminders to drink water, just like there’s reminders to get up and be active. And, even if there was just having a section for hydration and pressing the button to add one bottle of water, that would be amazing.