Update is boring 2/5
The screen is now boring, unmotivational and numbers are so small that I have put on my glasses to read it.
App great but needs a major fix 4/5
I love fitbit but on my iPad the app is very small compared to my iPad screen that is all. I really love Fitbit a lot.
By beach user
The Fitbit to charge does a good job tracking heart rate and sleep patterns. I gave it four stars because I’m not confident in the accuracy of the measurement of steps. My friend has a different fit bits version. We are the same height. When we exercise together, her steps are significantly higher than mine. But giving me useful heart rate, sleep patterns, and that it syncs With my phone for a text and to tell me when I’m getting a call, it’s a great little device.
New Version stinks 1/5
With the newer version I cannot click into the details/ analysis of any of my activity- sleep, steps, heart rate- when i try to click on the details, the app opens up my connected active fit app, which doesn’t have ANY of those details . It is super annoying and I can’t go back to the old version. What used to be a joy and very educational app is now frustrating. I have to go all the way to Fitbit.com to get my analysis and in depth information. This is not newer and better- this is newer and annoying.
Denied the update, being punished 2/5
When given the option, I denied the chance to update. After reading your reviews, I’m thankful of that! But now my battery life dropped from 5/6 days to it won’t even last through the night! I charged it Wednesday, it was empty Friday. It was empty Saturday evening, and here it is Sunday morning, eight hours later, and it’s empty again.
Technical support, please don’t guide me towards “battery saving techniques”. This is clearly something else.
Is it because I updated my watch’s software without updating the app? Or is planned obsolescence, hoping I’d get a charge 3? Or a glitch that you’re scrambling to fix? On my end, it’s more than frustrating.
New update broke the app 4/5
The app works again, so I'm increasing the rating to 4 stars.
It's not 5 stars because sometimes when I exercise (run or walk), the phone and the app get disconnected and the workout is not recorded.
My previous review was:
After the update most of the sections on the home screen are blank. The app is unusable now
Hate the update 1/5
As others state... not motivational, doesn’t log active minutes, display is boring
Love My Fitbit but Hate new App 2/5
I’ve been using Fitbit for two years. New phone app is a significant downgrade. Previous version showed all info in tiles; now requires scrolling. Less information shows in several areas-you have to go to detail pages for useful bits. Weirdly less motivating. It’s less attractive-the new colors evoke the late 80’s and, the icons are flattened. Too bad this is the final version. Hate it! As my device ages, I’ll consider leaving for a different platform if the app (which I refer to several times a day) continues to be so poorly designed.
wishlist of clock faces? 4/5
i love my fitbit versa, but the one thing i wish the app had was like a wishlist sort of thing for clock faces because when i’m looking for a new one, i always see a few i like but then i’m unable to save the ones i don’t pick for later ):
New update messed up syncing 1/5
Since the last update my app is not recording information accurately (actual read on Fitbit was for 84 active minutes, but recorded as 0 on Friday and completely missed the entire afternoon of steps per hour; today, the number of active hours doesn’t match between Fitbit and app). New look is not as user friendly and accessible as before.
Good app when it works 3/5
By E Diddy Shizzle
This is a good app but for some reason my iphone can never find my fitbit. My ipad can always find it. When I want to sync with my iphone I have to delete the app and reinstall, and even that doesn’t work about half the time. Very useful but apparently glitchy so beware.
Give an option for the old version 1/5
I have to echo several of the other recent reviews. Bring back the old app. I don’t see myself even using this except for in rare occasion. The layout of the old version showed what I wanted to see at a glance, but now I have to scroll. And it’s sort of surprising to me how much colors could make a difference. This version looks sort of lifeless.
My Fitbit is it picking up my activity, especially when I ride a bike...it’s tracking my activity minutes but not logging the exercise. When I add it manually it adds to my activity minutes. I have reset it twice, but I shouldn’t have tondo this every time...
Also, is there a way to set up reminders to drink water like there is to move?
Not syncing 2/5
By T'S 454
Ever since the last update my Fitbit flex won’t sync. It says device not found. It’s 100% charged
Hate the new look 1/5
I used to love the Fitbit app, i used to check it a few times a day to check my progress and sometimes to log my food and water, it was a lot of fun to see all the progress and stats, but this new look is sooooo bad! I actually don’t even want to open the app to check my stats anymore, it’s like a downgrade from the old version. I guess all i want is just the option to switch back to the old version, the nice, sleek version. Please?
While the functionality is good, the new look and organization stinks. The colors are muted and uninspiring, and instead of blocking the different tracking areas where you could see several at a time, you have to scroll down. I accidentally changed and completely regret doing that. Called customer service, and they were great, but informed me that you can’t get the other one back. Boooooo!!! “Progress.”
Ok, but the new version doesn’t track heart rate during exercise? 3/5
It used to be awesome, and the new layout is fresh and slick, but no longer tracks heart rate during work outs. Avoid the new software if this is important to you.
Was GREAT till last update. Now it’s workless 1/5
By Please Fix FitBit
The app was great and worked well till the last update. Now it crashes all the time if you try to get 1/2 mile splits. It no longer gives you heart rate while tracking exercising. Less details on splits. If it does not get resolved soon, I’ll look for other watches that do what FitBit use to and took away.
New Update 1/5
I have been a loyal Fitbit user for years. This last update has me considering buying an Apple Watch instead. The battery on my Fitbit now lasts barely a day, the new interface is hard to use and not motivating and there are so many bugs. I feel like the developers must have not done any beta testing. You know how they say if it's not broken don't fix it? This is one of those situations. I've had six or seven Fitbits over the last several years and have bought several more for family or friends. I think this one may be my last
Opens up OkOKInternational 1/5
I noticed with the new update that when clicking on the stats in the Fitbit app it opens up a new app called OkOKInternational. This other app is a scale tracking app but for a completely different unit than the Aria and is not synched through Fitbit. Not sure why it does that. I have searched everywhere online and many Fitbit users are having the same issue but no feedback from the app support. Please fix this soon.
Geeat product but app is iffy 1/5
The old dashboard was awesome. The most recent update went to a text based dashboard. No more at-a glance stats. Now you must scroll and keep selecting menu items to get your info. The app, in its present state, is not useful at all while you work out. Please let us revert back to the old dashboards which made it a 5 star product.
New Version - found wake up alarm feature 4/5
Update: After using the app some more and feedback from developers, my issue was resolved.
Went to new version tonight. Tried to setup wake up alarm and unable to do it. Could use some help.
Not User Friendly 1/5
The new layout is NOT user friendly...
Syncing issues 3/5
I recently got the Fitbit Charge 3 (upgrading from my trusty Charge 2) and it has been SO frustrating. While I love so many parts of it, I have had ENDLESS frustration when it comes to syncing with the app!!! I have to clear out of the app multiple times or even turn off my phone and turn it back on again to get it to sync, and sometimes that doesn’t even work! “All day sync” definitely doesn’t work- it only syncs when I open the app and even then only sometimes. Please fix this issue. This is so frustrating.
Mediocre App 2/5
For the cost of the tracking device, the app should not be as dysfunctional. Anytime I try to sync tracking data to my phone I have to try to sync half a dozen or a dozen times before the app actually takes the data. Most free apps for which I have made no prior purchase or investment are not nearly as unreliable.
Update fail 2/5
I’m now having to uninstall and reinstall each time I have to charge my Fitbit because the app now doesn’t recognize the fact that I’ve actually charged my Fitbit. This never happened on the old app.
Also, the old app tiles were more interactive and fun.
3.3.1 - 👎 2/5
By Tara vm
Not a fan of this newest update. Don’t like the configuration of stats, not as easy to see steps as before - which should be the main focus. Also, with the 250+ hourly goal, still can’t see how many steps you have out of that 250 - when is that coming back? 0/250? Finally (and possibly unrelated) the charge on my Charge 2 seems to run out a lot quicker since the update.
Huge fan of the product otherwise. Been using for years!
New App Upgrade 1/5
Since upgrading to the new dashboard I am unable to join or sneak peek any challenges. The new dashboard does not show as much detail. Would like to go back to the old app until this one is fixed.
Update removed all health stats 5/5
Since yesterday’s update, walking stat is the only one showing even though all health stats have been added.
Working just fine now.
Crashes, No Sleep Stages, Bad UI 1/5
I’ve used FitBit for years and have been a big fan. With the new update my app crashes once per refresh! It no longer tracks sleep stages (I’ve triple checked everything in the help instructions). And to make matters worse, the new UI feels less intuitive, less motivating and uglier than the brilliant previous version.
Disappointed by the latest version of the app 1/5
I love my Fitbit flex2 and use it and the app daily. So disappointed in the latest version of the app. Don’t like the look. Found the old version much more user friendly. Liked the look and the ease of navigating was great. It would be nice to be able to switch back to the old version.
Fine but 4/5
By Elaine Hamm
I love the app but with the Fitbit I have (Versa lite) the clack face chooser thing shows what search for a second but then says nothing found I don’t know why but other than that the app is pretty good
New layout 5/5
By Not HavingIt
Great job developers! It’s really easy to navigate through. One question though 🤷♀️why I’m not able to post to friends as an option? Already, did a re-sync too. Also, I called support about the syncing of the 250/hr setup. He had me try several things. I have mine set for 11am-11pm. It still misses on my app and not the watch. I’ve called 3 times about this and am being told it’s an app issue that the developer is aware of. So, I don’t know.
Boo to the new display 1/5
I’ve always looked forward to getting “all green” when all daily targets are met. The new reward is pathetic and very disappointing. So unmotivational.
Was good 3/5
By Babci crochet
I don’t know what is wrong. My tracker will not connect to the Bluetooth on my phone. I have rebooted my phone, turned Bluetooth off and back on, deleted the app and reinstalled it a bunch of times and it just isn’t working.
I absolutely love this app. It works great but i was just thinking you could have it so after achieving a certain amount of steps or miles you could earn a certain watch face. that’s all i also like the new update. gives a very sophisticated look.
Thumbs down 2/5
The update ruined it all. The old app was great at picking up my activity and statistics and now it doesn’t show the accurate number of active minutes and barely picks up my steps. Defeats the entire purpose of having a Fitbit
Latest Update Screwed Tracking 1/5
By Really mad 1974
The app no longer syncs with my Fitbit after the update. I do not wish to delete and reinstall the app because I will lose all my data. I’m waiting for the battery to die and then buying a replacement from another company.
Not a fan of new update 4/5
By btwrugby is the best
The new update thing is really annoying because I do short aerobic workouts but it doesn’t log it because it has to be longer than ten minutes I wish any workouts you do are logged they don’t have to be longer than ten minutes
Love my Fitbit but 3/5
My charge 3 hasn’t been getting any notifications since the app updated. I keep turning on the notifications and it’s telling me to connect my device which is obviously connected because it’s syncing my steps. I’ve removed and added the device several times to try to fix it but it’s no luck. Which is highly disappointing because I upgraded from the flex 2 so I could get the notifications. Thought it might of been the Fitbit itself but after reading the reviews it looks like a lot of people are having the same issues.
Hourly activity does not show correct data. It shows current day activity for all of previous day.
Activity tracker not synching with Fitbit coach 3/5
I loved this app. But as of late. My activity tracker has not been syncing with my Fitbit coach. I work out 30+. But nothing is tracked. I have deleted and re downloaded. Rebooted, re-synced and nothing has worked. Please fix this issue. I pay for the Fitbit coach. So I’m. It happy that it isn’t working. Thank you
Hate the redesign. 1/5
By Krieger is a clone
I guess they were going for sleek or uncomplicated, but the new design looks like something that comes bundled with an offbrand fitness tracker, not the branded Fitbit app. It’s unintuitive and lacks the whimsy of the previous version (no more happy moon when you hit your sleep goals).
ETA: They responded with a generic form letter response that boils down to “things change, get over it” and a link to the website for the new design. Wishing I’d left a two star review before, so I could lower it now. Thanks for nothing.
Didn’t support my type of fitbit
Ver 3.3.1 3/5
Since the last update I can’t set the distance cue back to .5mi. Also my zip doesn’t sync reliably any more.
Upgrade is the worst 1/5
I’ve had Fitbit for 3 years. This latest update was the worst mistake the company has ever undergone. It can’t even keep steps synchronized much less anything else like water. There are no bug fixes and anymore bugs like today and Fitbit will be out of business for good. I loved my Fitbit until somebody with no technical experience took over
Didn’t like update 8/10 5/5
After the update, the new interface didn’t work for two days. Eventually all my data reappeared. There are features that I don’t use and don’t have any use for but I’ve learned to ignore them. The features that I used and are no longer there were not important enough to complain about.
Items are not showing proper calories 3/5
Lately some items I scan do not show the proper calorie count. Great value raisins are 120 calories for 1/4 cup. Your app is showing 21 calories per 1/4 cup. I have noticed other items are doing the same.
Bad change 2/5
Hate the update. Why can’t you see your current heart rate anymore? Only shows testing.