Won’t Track Since Updated 2/5
I really did not have an issue with FitBit until this last update took place. Currently, the issue I’m having is that the app will not recognize my device. I’ve tried deleting and starting again but still nothing. I hope that Fitbit fixes this error soon.
Text messages 1/5
By Battery Bill
Looks like it’s time to move to Apple Watch. Charge 3 will not display text messages from Apple phone, technology Apple leads in.
Do not update 1/5
By Longtime Fitbit lover
All of the sudden my step circle is not at the top of the page. I’ve tried everything to move it back to the top. Instead I just see the list of other tiles. This app just keeps having problems lately.
Very angry 1/5
So I bought my fit bit to receive text messages so while I’m at work I can see if it’s important or if it can wait and for months it hasn’t been receiving messages.. never going to buy one again nor do I recommend to anyone. And yes I’ve tried all the troubleshooting!
I got a versa 2 for my birthday and why can’t I reply with messages with an iPhone. Just about everyone has and iPhone or is switching to one.
Water tracker broken when syncing 3/5
As best I can tell, if I put a certain amount, let’s say 16 fluid oz, on my Versa 2, it uploads that amount to the app in ml, then converts it to the fl oz equivalent of 16 ml. I have to manually correct the amount in the app every time. I also wish I could track simple calories without having to open the app and enter specific foods — for me, I really only want to interact with the app to view data over time or look at new apps my Versa can sync with. I’m enjoying it otherwise though!
New version does not let me log in 1/5
Can’t use the app, making the app complete garbage. The team Should have QA tested before putting it out.
I love my fitbit. 5/5
I have had afew different ones but have been attached to my charge 2. (Have a very serious tan line.) It helps me keep going through the day just to keep going. Only down fall is when the last big phone update came out, i no longer get my text messages or phone calls on my Fitbit, i never leave my phone volume on. Any fixes for this?
Problems syncing ALL THE TIME 2/5
I love my Fitbit and what it does to help me stay active, but I have to close and reopen the app at least 4-6 times every time I try to sync to the device. It's very annoying, specifically bc the main reason I bought the device is to keep track of my sleep cycle, and the app won't sync for me to see how many hours I've slept. Please fix this! I've even tried resetting the Fitbit itself multiple times, and that doesn't help. It's been at least 3 months with this problem, and every time I see a new update, I hope it will be the time that my app works correctly again.
The Fitbit app is very hit and miss… 2/5
The Fitbit app is so hit and miss… one week it works well … the next “not so much”.
Currently the app refuses to track the days that I pass my goals. Last week it did not send me a “weekly progress report” since its not working correctly overall. I will never understand how an app can stop working. Stop making “improvements” that never improve anything.
Charge 3 weather syncing bug 1/5
This update still does not fix the weather app from syncing.
I’ve called their support and you jump with hoops setting and resetting and after 35 minutes I was told this was a known problem and she’d report it to Tech!
Well, the syncing problem is still not fixed and you cannot use the Charge 3 for weather information. Very frustrating.
Update Bug 1/5
After update, my Charge 3 will not sync.
Problems with pairing notifications 3/5
I have a Versa 2 that wont stay paired throughout the day, and will not show me text message notifications from my IPhone.
Tile Migration Failed message 1/5
Can’t open the app after upgrading to IPhone 10 XR.
Get rid of sleep score 1/5
I absolutely hate the sleep score. Go back to regular hours please.
Quite inconvenience 1/5
Since the update to iOS 13, my ionic hardly ever syncs so I almost never get notifications and syncing my activity is quite the challenge.
The food log feature could use a lot of improvement. In particular, creating a recipe/meal on the app is not possible, why? I can do it on the webpage but I can't scan bar codes there so it adds a bunch of additional steps to something that is quite simple on other apps. In addition, I can't log a serving of meals created by me, so If I cook a meal with 4 servings, I have to calculate all the ingredients individually to adjust to the amount I am actually eating.
Also very inconvenient that there are only fractions and not decimals when adding quantity of food.
EDIT: Thank you for the suggestions but given the fact that I am not a complete moron nor a total newbie to electronic devices, I obviously already tried all the syncing tips, troubleshooting, etc, that you have ob your site several times. I also spoke to several agents whose brilliant suggestion was to send me a replacement device even though the problem is evidently not the device. I guess I'll keep rebooting everything ad nauseam until you guys figure it out.
Horrible update 1/5
I’ve used this app for a couple of years. Before the latest update it was great. But the latest update has made it unusable. I gave it time figuring I just need needed to adjust and get used to it. Wrong. Confusing and counterintuitive. I still cannot find how to tell how much battery power I gave left. My fitbit has died several times because the app no longer says how much power is left. And alarms—forget about using them. I have depended on them every day but will move elsewhere. Wherever I need to set or adjust an alarm it takes half an hour of searching the app to find them. This morning my alarm went off at 4:15am because I had set that a week ago but never could find the alarms again to turn it off. Horrible update. Very user unfriendly.
Sad to say 3/5
I got my Fitbit back in March and I love it so much, it’s helped me get my fitness life in order. But, ever since the iOS 13 update that rolled out a couple months ago, my text messages stopped appearing on my device. Texts coming to the device was a huge selling point for me, and within the last couple of days I’ve stopped getting all my other notifications that were still working. I’ve done everything the app had recommended to fix the notification issues, I’ve even tried some of Google’s suggestions and nothing is working. I’m extremely disappointed that Fitbit hasn’t tried to get this sorted out. I wish I could give the app and product a five star review, but I can’t do that knowing one of the key features I wanted isn’t even working anymore. I’m so disappointed and dissatisfied.
Charge3 never wants to sync 1/5
Hey Fitbit! Your company charges a heck of a lot of money for your product and yet I consistently have to turn my iPhoneX off and on to get your product to sync! I have numerous other products that use Bluetooth without any issues so I know it’s not my phone! You put out updates on a regular basis and yet I still have this problem(over a year now)! Do you think maybe you might be able to use some of the millions of dollars, that you make annually off your consumers, to hire someone that can actually fix these BS problems?! It’s pretty frustrating and makes me want to put your product on an anvil and beat it with an F-ing hammer!
Thumbs Up To Developers Who Listen 4/5
Updating my first review after having location service notifications that could not be shut off. This developer pays attention and makes the changes. 👍👍👍👍 Happy I bought a fitbit for my wife for xmas.
Abusive and uncaring selfish pricks 1/5
By captain AppleBoy
Every morning I get pricked by fitbit with advertising to buy MORE from them and/or others. Fitbit has received over FIVE HUNDRED DOLLARS from me but still feels compelled to advertise at me every frelling day! LAY OFF FITBIT!!!
Also, as of about 2019-12-01 I am unable to enter fractional fat%! I am NOT EIGHTEEN PERCENT!!! I’m 17.6!! Dangit fitbit! Stop fat shaming me!!! 😡
It’s been a consistent downhill trend with this app. Even my previous review of a previous version:
I liked the previous versions better. Now entering weight and fat% is more of a PITA, and god forbid you need to update it! Get it right the first time! :-/
Feeling fleeced 2/5
Fitbit is a smart watch primarily made for the health conscious. So pay hundreds of dollars for the watch, download the app and you’re set, right? Absolutely not. Fitbit expects more money to unlock much of the data your newly purchased watch collects. The poor rating isn’t because the app is terrible it’s because it is used to fleece their customers (you and me) out of more money. Do yourself a favor, do plenty of research and pick any smart watch/ health tracker not named Fitbit.
Mine is stuck on the update can’t use it till it finishes been “updating all night” stopped it tried again, signed out of the app, deleted app installed again and still nothing gets to the halfway mark and that’s it...
Still not syncing 2/5
The app will no longer let me put in three digits for body fat only full percentages. The issue has been over the last 3 days.
Body Fat% 1/5
By Beth from
Ever since the update it doesn’t allow you to put a decimal point in for your body fat percentage, only whole numbers. Please fix this issue. Thanks!
My new ionic is not setting up 1/5
Tried via wifi and fails at 10%, via bluetooth reaces 100% gets stuck and fails roughly one or 2 hours after beobg stuck.
Jwaher ALajmi 5/5
By jojo_ alajmi
absolutely nothing same it ,I feel free with my new life style
How di you change the clock faces? 4/5
How do you change the clock faces in this app? That is the only thing I ca. Figure out everything else is awe some I am loving my fit bit versa
Not synchronized 3/5
Please fix that. I am so tired to try to sync my Flex2 last month. I did everything. I’m with you more than 4 years and loved your app. But it’s too annoying now. Don’t force me to move to Apple Watch. My iPhone is connected to Fitbit device but app cannot find it.
My watch is off by 3 minutes for the the verses 1/5
And the wether app not working so please fix it and it does not let me download music off my onto my watch
The new premium feature has screwed up the regular free version. I’ve loved my Fitbit and the app up until a few weeks ago when Fitbit started charging for premium features, specifically the sleep tracking. My Fitbit has always tracked my sleep pretty well, very consistent. Now that they’ve introduced the sleep rating feature along with new premium stuff, my sleep tracking feature has waned. Even though I wear my Fitbit to bed every night, 3-4x/wk it no longer is able to tell I have it on.
Love my FITB but am very upset I am no longer receiving notifications. When will FITB be able to fix the glitch with iPhone?
Not good 5/5
By tonya bamonte
There is spammers on this appt
Solved my problem 2/5
Tired of the notifications’ problems after trying all of the troubleshooting steps suggested multiple times. Tired of randomly getting 4 or 5 days worth of old emails. Talked to FitBit 3 times on the phone. Tired of jumping through hoops with no solution or a short lived solution. FitBit was caught with their pants down on iOS 13. How long have we known that iOS 13 was coming, and how long has it been released? My FitBit Versa has become a digital watch.
My solution: I bought an Apple Watch 5. It worked the first time I put it on and hasn’t failed yet. I’m not a big Apple enthusiast, but their stuff just works.
Constant issues 2/5
Issues everyday with the app. Customer service doesn’t exist,
Hi! I need help...... 5/5
By Ali Ohman
Hey! I have an Ace and it won’t sync and I was really upset 😢 and I need a lot of help. It all started after I updated the app........
Hey! I am updating this review. I fixed it. The problem was that my internet wasn’t working. The next day it synced!!
Unsolicited advice 1/5
Please give me an option to opt out of the unsolicited tips. I do not want your opinion. I do not want tips to pop up every time I open the app or switch between pages. I want an option so I can use the app in peace.
DO NOT PURCHASE FITBIT 1/5
Just get an Apple Watch and be done with it. Notifications are no longer coming through step count not correct. No longer syncs. If I could I would give this zero stars. Syncs and notifications issues make the watch not worth buying
I’m still not getting my text notifications. Wish I would’ve never bought this watch. I am beyond flustered. I’m not sure if it’s on Apple or Fitbit’s end but if I’m close to sending my watch to the headquarters in a TRASH BAG!!
Rendered Useless 1/5
By I ❤️ AG!!!
I have really liked the product itself, but I would hold my breath every time there was an update, because something wouldn’t work right soon after. This last update has rendered the product useless. The device no longer syncs. I have tried every troubleshooting step. It seems others are having similar issues, but Fitbit just comes back with a canned response. If they don’t recognize this as a known issue, then I will be the proud owner of a new Apple Watch within the next couple of days. They really should start testing their app updates before they roll them out.
Charge 3 won’t connect to my iPhone 1/5
I have tried more than 5 times to get the charge 3 to connect to my iPhone... I get to the final step and the Fitbit app is a blank white screen and then says oops! Try again... where can I go for help? This is a horrible experience.
Growing issues with the app 1/5
In the last 2 updates the app has become irritating. 1) an ad popups every time i open it (either for premium or the newest watch) and 2) the ability to use a decimal place in tracking fat % is no longer available. (I can enter decimals on the website but that is not how i use the product). Chat support was less than helpful and instead of admitting they did not know started asking me repeat questions. I am leaving this review in hopes of getting the issue resolved.
Awesome until the last update 1/5
I drive for transit and have to turn my fitbit off in order to prevent getting fake steps. I turn it back on by clicking the left button when I’m on breaks. Now with this new update that the versa went through I have to click two of the buttons and hold them for 10 seconds to turn it on. Also it drains about 5% to turn it on that way when before it wouldn’t drain any charge.
Another thing I noticed about is that when I would shut it off and turn it on I didn’t have to sync it to update the time. The time would automatically update itself and now with this new update, I have to manually sync it To update the time. Horrible update guys.
Can’t see challenge invites in the app 2/5
My family and I usually do step challenges together. We can no longer see the invites in the app. We don't know we have been invited unless we check our email.. please fix this!
Too many updates that keeps changing things so you can’t find anything or see anything. :( I love my fitbit but with each update it’s frustrating and disappointing. :(
App hasn’t synced correctly for a month 1/5
Even with the last update, the only way to reliably sync my Fitbit to the app is to delete the app and reinstall it. I’ve been needing to do this at least 4 times a week. It’ll work for one or two days, then just quit working. It’s getting beyond frustrating, and is making me consider as my next purchase, an Apple Watch or MVMT.
What is a shame is that I’m happy with the Fitbit watch, but without a reliable app, it makes the watch sort of pointless
Current app 1/5
By Br John Dismas
Since the update, my app no longer finds my watch. The update is useless.
Text messages 3/5
I absolutely love my Fitbit. The only thing that I can’t stand is not getting a text message notification from my phone anymore. That made my life so much easier. With my work I can’t have my phone out all the time. The Fitbit is also a ton cheaper than an apple watch. Can we fix this please. I’ve been patiently waiting for this to be resolved.
Stop updating so often 1/5
I recently bought my Fitbit versa and loved it for the first few days. I have it set up to receive text messages and other notifications. After the first few days I started realizing the notifications would stop and couldn’t figure out why. Then it clicked; when Fitbit updates their app, I stop receiving notifications. Now this wouldn’t be an issue if it were once a month but it’s at least three times a week and incredibly frustrating to have to update the app in order to get full use out of my Fitbit. There cannot be that many bugs that need to be fixed multiple times during the week.
App corrupted 1/5
By Frustrated moviegoer
This app will not allow my inspire HR To sync. It keeps trying to sync but gives a failure message. I keep having to remove the app and reloaded to get it to work. What gives? Is there a fix to the bugs on the app
Fitbit charge 3 problems 1/5
My charge 3 keeps changing language from English to Italian. Won’t sync with my Bluetooth. Stopped showing notifications. I keep changing the dashboard language but my Fitbit is still in Italian. My iPad and iPhone both won’t sync since the update.