Just an amazing crew 5/5
By Needs update
I have eaten my fair share of five guys in the last five years. As someone thet maintains a keto diet for health reason, this location in particular has always provided five star food, service and professionalism. I’m not sure if it’s inherent to give guys or just this owner/operator but these guys are fantastic. Thank you for all the great food!
Five Guys 5/5
Great service and easy to use.
Thank you for bringing back Apple Pay 4/5
For a short time recently the app had the Apple Pay option… hurray! Then it updated and it was gone… WTH
Update Mar 21, 2023: Apple Pay is back. Nice.
Great idea but… 1/5
By Extra options
Easy to use app but there’s no options for any notes like no salt or extra anything
Doesn’t let me sign up or even make an order. Quite frustrating.
Love Five Guys 5/5
The food is great. Service is quick. App is a breeze.
The app won’t work. Nothing will load and it keeps bumping me out of my order.
The best milkshakes!! 5/5
Love the strawberry milkshakes with whipped cream!! They are better than Dairy Queen!!
I just tried the online ordering on the app and it was really easy
Great Website Change!!! 5/5
Great website for placing an order!!
Always great service! 5/5
By Greenish Girl
I always get exceptional service at this location. Very friendly staff food is great. Everything is clean. Couldn’t ask for more.
Great App 5/5
Easy to use, loved it
Doesn’t work on T-Mobile 5G 1/5
Can’t access it!
Update not working 2/5
I just tried to open the app after updating it, and a pop-up came up and it said the server requires a client certificate.
Lots of good things to say! 5/5
Ordering on their app was so easy! Staff were incredibly friendly and we received exactly what we ordered and it was juicy and very tasty!
Price was a bit stiff but the food was so satisfying!
Completely Broken 1/5
Nothing in the app works due to a certificate error
The way it should be 5/5
By Mackenzie Paul
No coupons, no rewards. They prepare the order then drop the fries when you get there. Amazing.
Yummy, fast, clean
By Gorgeous Vee
There food always hot and ready and delicious, wonder why I rated it a 3 star because my first experience not getting my 2 burgers and I was very disappointed! My bf paid for it and he got his biggers but I haven’t got mine. And we called up there and a guy think we was lien and we wanted him to look at cameras but he said he will and will send a gift card in the mail and also call us back but he wasn’t true to his word and I usually checked but Idc if I’m rushing next time I will check in front of the camera !!
Best Burger 5/5
By Billy 4954
Best burgers and shakes on Traverse Mountain.
How does it make ordering easier or quicker? 2/5
I order online just to wait in the same line as everyone else just to tell them to drop fries?
So it never saves me time. I’m always waiting as long as if I ordered in store.
Why doesn’t it give me a confirmation number or say to tell them my name? I show up and have a 16 digit confirmation number.. why is t it 3 or 4 digits? Why isn’t it my name and a number? It’s so awkward.
BEWARE - do not use Delivery 1/5
There is no way to get support - either from DoorDash who they contract with - nor from Five Guys. My experience was 2 hours of 15 minute delays followed by a soggy bag of food that had been somehow left in the rain. The app is good for pickup - Learn from my mistake and do NOT use delivery EVER EVER EVER
Updated App is terrible 1/5
Good Lord the update has made the app terrible. Ordering is a chore, and good luck getting to actually, you know, check out. I had to reload several times to actually be able to get to the friggin cart. I will never understand why companies want to make it difficult to give them money.
Completely broken 1/5
Tried to use the app today and got a certificate error on startup. Nothing in the app works at all.
One Thing Missing 3/5
Years later, there’s still that one missing ingredient - that ONE thing I have provided feedback on to multiple individuals. It’s crucial to the cheeseburger being its very best at your locations, and yet the app won’t allow it.
Grilled jalapeños. That’s all we are asking for. The ability to add grilled jalapeños to our order.
The internal productivity time you’ll save is going to be incredible.
cheers, and see y’all when it finally gets added.
Couldn’t complete my order 2/5
Couldn’t do it on the app or online. Wouldn’t let me reset my password. Tried multiple forms of payment. Foley, AL location. Love you guys but please look into fixing this.
Love love love 5/5
First time using the app!! Loved it!!! So easy and fast!!
Love this app! 5/5
By Transplanted Buckeye
Great when it works 3/5
Sometimes won’t log in
Awesome staff 5/5
Super clean kitchen, very friendly and fun staff! Food was perfect!!
Excelente nuevo formato, me encanto, esta muy fácil de usar, gracias por seguir actualizándose
Like it but EXPENSIVE!!! 4/5
It’s one step up from Shake Shack but it’s definitely pricier.
Best Juicy Burgers! 5/5
By Jimmy Cupcakes
Always enjoy a bowl of peanuts & shake too!
Doesn’t work 1/5
The app is completely dysfunctional
By Peacefully $
Always fresh and on time
Adding Addresses is a mess 1/5
I don’t know how this app got set up without the ability to add a proper address. I live in a condo, but to order delivery I cannot add the unit number of my condo. As a result, my food did not arrive. Please do not offer delivery if you can’t deliver.
No milkshakes 2/5
No milkshakes at the orange city location:(
Horribly buggy 1/5
This must not be happening with other people, but my app does work like over half the time. I often get this “Error, operation could not be completed (NNOlo.OloError error 6)”. I’ve tried to look past this, but it happens so often it’s just annoying now. Reinstalling the app doesn’t fix the issue. I’ll update my review to be more positive if they fix this.
Prior orders - will like to be able to see prior orders 2/5
Or i di
Slow orders 1/5
Ordering from app is no faster than going in person to order. The trick might be to click “I’m here” when you’re 10 minutes out. I ordered, arrived and it still took 10 minutes. People that got there while I was waiting received their orders before I did. What’s the point of this stupid app if ordering ahead does nothing???
App doesn’t work 1/5
Won’t let me login, says my password is invalid (it’s not) then gives me an error when I try to change the password.
five guys 5/5
All the app does is crash. Anything you do gives an error.
No way on iOS app to cancel or modify order 1/5
By Joey Underwood
Accidentally ordered takeout instead of delivery. Couldn’t do anything about that and contacting the store they couldn’t help either
Always very good but you’re going to pay $$$$ for it
So glad there’s an App!!! 5/5
Aside from not being able to add more things in terms of quantity, I really love the fact that Five Guys has an app now!!! Extremely versatile and more convenient than ever before!!
Not working this week?? 2/5
Typicall LOVE the app, but it has not been working the last two weeks??? I have the most recent version. Keeps giving an error
Can’t even log in 1/5
Login works fine on website but this app is busted and can’t even login to my account. Just wants to constantly reset password and won’t actually let you try.