Beware of this company 1/5
Would not use this bus company. When we wanted to change one part of the ticket, the customer service rep told us to cancel online. The cancellation charge was $15 to cancel a part of the trip we wanted to keep. Will not be using Flix Bus again.
Embarrassing mannerisms 1/5
This company is just sad. I’ve been screwed over multiple times by late buses, ignorant and rude employees, and even a bus leaving 10 minutes early as I knocked on the door. The prices are cheap but it still isn’t worth it
Worth it!! 5/5
All I see are complaints on the reviews and I feel bad because I had such a great experience to and from Vegas. Seat’s are ok. Drivers were on time. Each section has charging stations and you can pull down the shade. Honestly, I rather take FlixBus than have to drive back home or pay $400 RT for a last minute ticket. Also, the drive back to solo to Riverside (hungover) is the WORST!!! I did that twice and NEVER AGAIN!
Denise m 5/5
By vail az
I love taking the bus very clean and the great service the drivers are very friendly and helpful thanks for the service
“Missed” bus 1/5
By Sporty Dee
Showed up to our stop and there was a bus that had the display screen with the wrong destination. Apparently it was our bus after we called after an hour of waiting. The customer service lady said that since other passengers boarded at the stop even though the screen was wrong that there was nothing she could do and wouldn’t even let us get on the later bus. Glad that their mistake was my fault
Does the job. 5/5
Phoenix - Las Vegas.. did the job for me. The bus was on time & dropped me off right in front of Cesar’s Palace casino. The bus was clean, seats were decent, the WiFi however was not the best. I’d definitely recommend this service & will do it again on my next trip to Las Vegas from Phoenix.
Great experience! 5/5
Much better than grey hound as well as a more flexible schedule. Great pricing for this service. Nice/informative driver. Very happy with this overall experience.
It is useless for passengers, only for the future clients 2/5
We had problems with connecting time between cities. The first FlixBus was late due to traffic, so we were on board trying to figure out how we could manage to get on board to the other FlixBus bus. We couldn’t find online so decided to download the app. It was equally useless as the website. Unfortunately.
Its fine but could be better 2/5
By Ricardo Anios
Its ok but drivers don't speak english as it is mentioned in website, the buses have seats with color and the iPhone app doesn't show our seat and the internet doesnt work half of the way between berlin and poznan
Simple to use 5/5
European app brought to the US. Europeans always do it better ;) Won’t take one to far cities but will be able to guarantee connecting to a city halfway. Ie: will take you from LA to SF for $15 but that’s almost as far as it goes. No trips way up north yet.
Never again will I use this bus worst experience ever!!
Never using again. 1/5
I’ve used flexbus 3 time to get around Europe and i must say that all 3 experiences have been, at best, difficult, and at worst, downright unpleasant. All 3 buses ran >25 minutes late, the seats are all too small to be comfortable, and the drivers are all very rude. The worst experience i had was on an overnight bus from Germany to Geneva. I had 2 bags (flexbus only allows 1 but you have the option to pay for an extra one online which i had done) and the driver would not let me put them in the storage space under the bus. I had to wait for him to walk away and open the hatch to put my bags in. This kind of rudeness should not be tolerated in the service industry.
Overall i would advise everyone to use any other method to travel, even if you save 100€/$/£ the bus costs more time and effort.
A very unhappy customer
Worst customer support experience 1/5
By S v h rao
I paid extra for seat reservation. But reservations were not accepted on bus.
Always late & not sending email to keep us posted & unless you have the app & check why bus not showing up , it’s 2nd time happen to me which is unacceptable, I might not book again with your company coz service is bad & restroom not working 😤
Great company 5/5
Very great service
New Years 1/5
By naomi webster
You guys cancelled the bus at 12:25am on New Years and when I asked for a refund I wasn’t given one.
Total bait and switch! Not cool!! 1/5
Paid for the green flix bus, got an old disgusting white bus.
Absolutely Horrible 1/5
I was left stranded at the bus pickup at 5AM out in the cold & not one person from Flixbus bothered to pick up the phone to let their customers know that the bus had been cancelled & the next bus would not arrive until 5 hours later. I had to pay an Uber almost $150 to get me to my destination so I wouldn't miss a trip out of town with family. If they would have simply called to say the bus was cancelled I could have made other arrangements. I understand bus malfunctions but the lack of care & service is horrendous. How can you leave your customers stranded out in the cold & not pick up the phone & make an effort to call them so they can make other arrangements??? When I reached out to customer service I received the same horrible service & no help. Was told "sorry, we'll refund the bus fare but not the $2 service fee" What a joke!
By i eat ramen noodles
Got to my destination 45mins late
Horrible delays 1/5
I would never ever ever ride with this company again. If you HAVE to, expect to have a two+ hour delay each time. My four hour ride turned out to be 6 1/4 hours. I heard multiple people having to call and change future plans and travels because of the long delays that the drivers are unapologetic about.
WARNING! DO NOT USE! 1/5
THEY WILL LEAVE YOU STRANDED MIDWAY THROUGH YOUR TRIP ON XMAS IN THE FREEZING COLD AND WHEN YOU CALL TO FIND SOMEONE WHO CAN HELP YOU RESOLVE THE ISSUE, RATHER THAN HELP YOU THEY WILL KEEP PUTTING YOU ON HOLD AND REPEATING THE SAME SORRY LINES OVER AND OVER AGAIN UNTIL TOU BREAKDOWN AND BUY ANOTHER TICKET FROM THEM! THIS COMPANY HAS THE ABSOLUTE WORST CUSTOMER CARE EVER!!!! DO NOT DO IT! YOU WILL REGRET IT!
Why do we have to scroll through so much? 4/5
By 4271on the go
I’ve ridden flixbus a couple of times, love the service, but the app could be more user friendly. I have yet to understand where all of my bus stop options are, because as it stands now, you have to scroll through what seems like hundreds of options, most of them in other countries. Why can’t we just limit the search to the country that we’re currently in? Maybe I’m just not looking in the right place, but it would be nice to see all of the places flixbus services.
Horrible totally 1/5
By Niyat Patel
Never on time, very uncomfortable to ride with. Don't ever use these cheap service
I love how easy it is to book a trip
Mal servicio 1/5
El bus nunca apareció y yo tenia tenía compromisos en la ciudad a la que me dirigía, que mal, tampoco tiene servicio al cliente 24 horas dure más 2 horas esperando el bus nunca llego 👎👎👎👎👎
Spoznil sie 1/5
W dniu 17.12.2018 autobus nr 1380 , ktorym podrozowalem z bydgoszczy do poznania , najpierw spoznil sie na dworzec w bydgoszczy . Nie byloby w tym nic dziwnego jakby panowie posadzili pasazerow i pojechali , ale musieli sobie porozmawiac i wyjechalismy z jesZcze wiekszym opoznieniem. W poznaniu nie zdazylem na pociag choc mialem roznice 30 min miedzy przyjazdem a odjazdem. Ostatni raz korzystam z uslug flic bus i bede dzielic sie ta opinia wszedzie gdzie bede mogl.
They cancelled my booking last minute! 1/5
By Es Ro
They cancelled my booking last minute and rescheduled me automatically for the next day without even contacting me. Had to book greyhound x3 the fare flixbus is offering. Took 3 months to get my refund!
Cheap quality for cheap price 1/5
There is no consistency with this bus service. I’ve been using this service for last minute/flexible trips from Los Angeles to the Bay Area and back. 1 out 6 bus rides are on time and have pleasant/polite drivers. For those who didn’t catch that 5 out 6 bus rides are late and have terribly rude drivers. The price is about the best feature of this service. Nothing comes even remotely close. However, after giving them one more chance to provide me bare minimum promptness and politeness, I will be using more reliable services like Amtrak and greyhound.
Bad company 1/5
a unorganized mess 1/5
By okay cool anyway
as a regular commuter, 1 out of 3 of my busses arrive late, drivers show up late, and i’ve been treated rudely on multiple occasions. Really, if you’re trying to arrive or leave in accordance with the schedule, don’t count on it. only positive is they stop in more places, but im Never riding with them if i can help it. Really spikes my travel anxiety when i cant trust the company i ride with.
Problem adding more than one extra suitcase 1/5
Problem adding more than one extra suitcase, tried on web browser, app on Android and iPad, still unable to add extra luggage.
Worst company ever!!! 1/5
Worst customer service!!!
Good app 5/5
They make it very easy to purchase the tickets. If you use the app, the boarding passes get loaded on to your phone automatically. The app flows very well.
App set up 2/5
App is difficult to set up. Will not accept password.
Horrible service 1/5
Horrible service I was told that I could not get a refund for my trip because I did not cancel it within 15 minutes even though I was on hold for over 20 minutes trying to get a hold of somebody on the phone and when I finally did they told me that I could not get a refund because I didn’t do it with in 15 minutes be where this bus is a scam they don’t give a refund for anything and if your late not even a minute they will take your money back and not let you are I wish I could give zero stars but they’re making me give one
J oublie mon chargeur de portable iPhone sur le bus 3/5
By j oublie mon chargeur
Le 08/12/2018 a 18h40 - 23h00 Milano a Bolzano j oublié mon chargeur sur place le numéro 3 B merci
Early to vote 4/5
App looks good havent tried the bus yet
Greatly improved, recommened 4/5
Most recent update is quite nice. Easy to use, no more need to go to the internet to find updates.
Great app! Brings buses to the 21st century
No Refunds 1/5
I’ve actually had good experiences with Flixbus but I don’t understand why they can’t simply refund your money when you’ve made a booking mistake.
Impossible to purchase 1/5
Awesome prices but you cannot pay them all my cards won’t go through even PayPal pain in the you know where. Absolutely terrible online service and through the app does not accept payment when I used multiple cards.
App is confusing 1/5
App is confusing. For example. I have a booking number but no way to add a bike. Also no way to know if the options I purchased are part of my reservation. I’ve been on hold on the phone for10 mins so far. Not a great experience so far. Might e en cancel and book with another if I could figure out how
Tereble app 1/5
I don’t know recommend this app at all
App doesnt work at all 5/5
It takes a while for the app to work. Be patient!
Nope Nope Nope 1/5
Calander function & larger luggage booking would be a great add 4/5
This would be 5 star if they had a “add to calendar” function and allowed larger luggage to be booked with ticket (versus having to call). Otherwise, super easy and keeps all the info needed in one place.
Great deals - terrible everything else 1/5
Called to see when my bus was arriving or if on time 4-5x before my departure, no answer. No way to contact driver whatsoever, and the app is just a mobile version of their crappy site. Book with flix if you have money to burn or time to waste trying to get it back for their illogical business operations.
Informative and on time 4/5
Friendly, ontime and funny driver. Informative app in term of stop and schedule.
No reimbursement to date Ripoff Bus Travel Co. 1/5
FlixBus is not a reliable company and have ignored my emails and calls to repay my funds. Four weeks have gone by. All reps lie and a consistent script for answers. BEWARE-DO NOT USE THIS BUS TRAVEL.