Unannounced flight cancellation 1/5
This app notified me that my flight was delayed and we planned accordingly. As we got to the airport, it sent me a notification that boarding would begin soon. Within a minute of receiving that notification I was told at the ticket counter that the flight had been canceled. I did not receive a notification via the Delta app that my flight had been canceled until after it would have been time to take off. Very disappointing.
Generally the worst 1/5
Direct flight cancelled. No explanation. Rebooked on a flight with a connection with a middle seat. About as expected when dealing with Delta.
Easy to surf 5/5
Nice apps. Much better than the other airlines. Super easy to navigate
Trickery to charge fee for check-in 1/5
App presents that check-in is not available but offered an option to pay for a seat assignment and then check-in.
Delta charges premium airline fares but this trickery is in the style of super discount airlines.
Check in 5/5
By bill najd
Check in was very easy and very fast
Doesn’t work correctly 1/5
Often doesn’t work correctly, often differs than the web app, doesn’t give you the seat selection you are supposed to get
Delta app 1/5
I have tried to register on your app for 2 days now. It continues to say, “enter a valid email address.” I have 3 email addresses, and even created a new one. Still the same message. Yet I continue to get emails from delay at my “invalid” email address. This is totally frustrating.
Great service 4/5
By Ray shy
Amazing experience flying Delta, will never fly Jet Blue again. Great attention to detail and friendly service.
Execution was outstanding. 5/5
Reservation; no so much.
Canceled flights with little to no advance notice! 1/5
Canceled flights with little to no advance notice and no replacement plane or reasonable rebooking flights.
Best app in the business!
Slow app, worse airline 1/5
No app could make the Delta experience worthwhile.
Delta airlines has lost a loyal customer 1/5
Great Airline 5/5
Used to fly another “TV” airline. Tired of the rudeness. Went back to Delta and they are far superior in every category.
Useless app for partner airlines 1/5
Traveled recently to Mumbai through delta partners and klm. Not even once did the app update my checked in status in Mumbai or Amsterdam. Also bag track function missing when I landed in Atlanta. This app is only good for domestic flights
Lots of delayed flights = missed family time :( hard when half of your 1.5 day weekend is spent in the airport due to delays, over night hotel room, and taxi rides.
Canceled my flight 1/5
By No fly again
Canceled flight when I was waiting to board
No explanation, no alternatives
Has asked that do you want to do ?
As if I knew options
Most non professional organization I have ever had to deal with !
Easy process 5/5
Love the delta app. Makes my life so much easier. Delta knows how to do things the right way!
Upset Customer 1/5
By Customer Sapo
Changed flights on us last minute. Hold times are unbelievable! These changes changed my whole trip.
Too confusing 2/5
By bg tobacco 22
The app is way too complicated and buggy. I can’t seem to pull up an award ticket that I booked for a friend. I had to go to the website, which is generally superior to the app. I wish the developer would concentrate on fixing bugs and improving usability instead of adding features.
The check in did not work in either direction 1/5
My health certificate was not working on the trip to FRA. Now I tried it for the trip back. When I try to check in, my wife’s data shows up. Going in circles! It is better not to offer this if it is not working. You are just frustrating your customers.
ONE PERSON TO CHECK BAGS!!!!! 1/5
In Las Vegas, there are over 100 people in line at 4am to check their bags for flights. There is one person working the counter.
I missed my flight and work. I pray I won’t get fired and I’m able to get home at some point.
Beyond awful 1/5
By Dump Delta
Delta, through its own mismanagement delayed our flight because the flight crew had timed out under FAA regulations. This delay prevented us from making our connection on Delta to the Caribbean. We were to meet a group of friends in the BVI and spend a week on a chartered catamaran. This trip had been planned by our group for 10 years. We had to rebook the flight to arrive a day later after the boat had left and we had to charter a water taxi to get to the boat. It took over 3 hours for Delta to rebook (I waited 1 1/2 hours on the phone to talk to a live person) and the agent on the messaging app gave us an invalid booking alternative which the rebooking agent discovered. By the way, the messaging app agent lied and said that the flight was delayed because of weather. However the rebooking agent told us the truth that the flight was delayed because of the flight crew timing out. All because Delta won’t properly manage it’s flight crew’s schedules. Absolutely despicable.
Delta Airlines is Terrible 1/5
Canceled my flight 4 years ago, never again but tried anyway. Canceled again. Rebooked me for next day. Unacceptable. Never again. Again!
Absolutely fantastic!!! 5/5
By jennifer utt
I have NEVER been treated better. By the staff and by the passengers. They all have always shown me kindness and love. My heart and soul goes out to the airline!!!💛🙏🏽✨🏝🐠🍋
Disgusted with Delta 1/5
You have cancelled my flight tomorrow and I’m scrambling to salvage my vacation to the British Isles. Don’t you people check on Connecting flights before you do this?! SHAME ON YOU
Canceled flight-no notification 1/5
Cancelled flight, no notification
Worse Trip 1/5
By Chief M2S
I try and try again to give Delta a chance but you always seem to fail! Here I am again, another delayed flight. Three hours this time! Can’t and won’t continue to fly Delta any longer! Oh, the. For an upgrade you want to charge the amazing fee of $557! Crazy!
Can’t add known traveler number in iOS app 2/5
By (-: Happyface :-)
It’s hard to believe but, the Delta counter agent and I couldn’t find a way to add my known traveler number in the iOS mobile app. I am
so used to easier experiences with TSA pre-check on other airlines. I’ve updated my profile so many times with Delta, online and in person, “making sure” my known traveler number was in my profile. Minor inconvenience, but seriously…get it together. No one who has pre-check wants to unpack and disrobe through security, nor do we want to stop at the counter every time to go through the profile update process that obviously doesn’t save.
Horrible Check-in Experience 1/5
Sky Priority check-in was a disaster. Horrible line management … under-staffed.
Loved the ease of check in 5/5
Loved the ease of checking in. Very simple
Today it worked at LAX 3/5
By Daddy-O Grande
After previously not being able to get this app to function properly, now it seems to be working. Maybe someone is paying attention. I’ll update again as necessary.
My review from last month:
I can’t use this app for check-in at LAX. It always tells me to check in at the counter then I have to take a bus to the terminal where the gate is. I bet nobody responds to this review.
NEEDS HELP 2/5
The upgrades to this App are not functioning most of the time. Even after speaking with an agent, the app does not refresh quickly and tells me either I have no flights, which is not true, or it’s “oops, I’m sorry. Try again later.” However, “later” is a continuous loop of non-performance.
Not a good carrier. 1/5
Canceled flight in the last moment without notifying. Rarely use it, will never use it again.
Not good 2/5
By Chidy iTunes
Delta is getting worse every minute of every day / year. The worst.
I upgraded 1 of 2 of my flights to first class using the app and instead of upgrading the flight I chose, it upgraded the other one. When contacting customer support they said that I could not get a refund or change the upgrade. If I failed to use the upgrade, the fee would be forfeited. Bad app. Bad customer service.
Delta website / app and service is the best in the industry… no comparison no competition.
By PISSEDTF OFF
Not easy redeeming previous flight miles.
App loops doesn’t connect well with wallet 2/5
I had to delete the app and start over to clear its cache
Easy checking in 5/5
Thanks good app
Can’t book on the app 3/5
I keep getting error messages when I try to book a flight. « Unable to process your request, please call customer service at… »
It’s 2022, I shouldn’t have to spend an hour on the phone to simply book a flight.
Delta has some problems 1/5
I am a 3 1/2 million mile Delta diamond. I know how to work these apps. Delta‘s computer does not always work with the app. I bought one out of every 10 times I have to call in and have them do something on the computer that can’t be done they simply tapping check in. I’m sure they will work this out quickly. Lol
Miles transactions 2/5
Whenever I try to use my miles to check in a bag, it gives the error message that I have to check in. So I check in & try it again to use my miles for a checked bag. Still the same error message.
App on phone great...watch not so much. 3/5
App on the phone is great. But, the app extension for the watch never works properly.
Not possible to change the seat 1/5
By Marcela A S J C
The only available seat is the one that Delta chose. It’s very frustrating.
Best airline in the world. 5/5
Delta has never failed me, best airline in the world by far.
Needs update 2/5
I’m always getting the error code “we are unable to process your request. Please try again later” for the simplest of tasks. Therefore the app won’t allow me to checkin and do basic things.
By Briwn Saucer Eyes
Extremely easy to navigate
Not working 1/5
App hasn’t worked for me in 5 days