Checking in 5/5
Excellent, easy and clear steps to follow.
Great app 5/5
Great, easy to use app
Upgrade Options 1/5
By Knob Creek
Two times in a row I was offered an upgrade to First Class/Business Class for $229. When I put in my credit card info, it says it can’t process my request then when I go to try again, the price increases more than $100. Not pleased
Gréât app but it should remind you of time zones changes!!! 4/5
By 404 683 047
We missed our connection because we forgot we changed time zone !!! It will be nice to have an alert system to remind travelers !
Nice app 5/5
I love it.
Much faster than on the web.
Delta is the best 5/5
By sam medic
Worst airline I have flown 1/5
On the way to our destination, as the result of a delayed flight, my travel partner and I were placed on different flights. We both missed connecting flight to destination, and spent 4 hours in Atlanta. On our return flight, another delay and another missed connection, and I was given a hotel voucher for a hotel that had no rooms. Ended up just bunking with my friend. What a nightmare.
Convenient and Useful 5/5
The Delta Airlines app is easy to use, convenient, and reduces the amount of stress from traveling.
Maps don’t load 2/5
LAX map doesn’t load. Otherwise OK I guess.
By dan r ohio
Can’t pick your seat anymore unless you pay. Praying that I don’t have to sit between two big people.
By Fin 45
Excellent website! Easy to use and accomplish what I needed to complete for my upcoming trip.
Customer service 4/5
The app is good but the airline customer service is not. So fly another airline
Very Smooth 5/5
By Big Al 6229
The app just plain works, has all the features you would hope for and continues to improve over time. One of the best airline apps by any airline and I can say that because I use them all.
Keep on racking sky miles!! 5/5
I’m a real user .. no bot here. The app is friendly and well designed. Doing check in from my bed. Thank you D!
Love app but can’t do upgrades. Can’t ad my tsa precheck # either. Would like more extras.
#1 airline 5/5
We fly Delta if possible. Definitely our first choice.
Trips will not update. Help! 5/5
21-May UPDATE to my review: Yay! Its working now. No App update was downloaded so guessing you guys fix the problem centrally. THANKS!
The MyTrips tab is failing to update my reserved flights. Error states “Update Failed. Try Again Later”. I have tried for days and it will not update. Tried deleting and reinstalling the App but the problem is still there. I cannot see any upcoming trips. This will make my upcoming travel very difficult. Please help fix this Delta!
App disconnected to account 1/5
This App used to be a great resource. However after an App update coupled with an iPhone OS update the App has remained uncoupled to my Delta Account, that’s been since late fall 2017. Deleting and reinstalling the App has not helped. Delta Support has been completely unhelpful in fixing the problem. All I’ve gotten from support is “we are aware people have been having issues.”
Gate - Dept or Arrival? 4/5
Delta- love your app. Since the app reports status- “Boarding” or “awaiting takeoff”, how about you add change “Gate” to “Dept Gate” and show the info; then after the flight departs, change the title to “Arrival Gate” and post that info.
I often land (in ATL, for example) and wonder what gate I’m arriving into so I can plan my meal or walk to the next gate.
Luisa Maria Flores del Pozo 5/5
By Carllos 01
Very user friendly help s with being on the move
Changing flight 3/5
Need more efficient way to change flights on app.
Poorly trained people 1/5
People at the gates and on the reservation line are not aware of your corporate traveler programs causing a lot of time on the phone
This is an example of lazy development. 1/5
By Perris Davis
They use too many web views, the session management is constantly not working and password recovery is broken. This is just an example of lazy, rushed and unconcerned development. I’m not saying your engineering team should be ashamed but it would be very hard to be proud of this. I should have just flown Alaska.
Forced update 1/5
By Krysten m
App locked and forced me to update, trapping my boarding pass with it. ZERO STARS.
Amazing Airline 5/5
My boyfriend and I had been apart from each other while he went to Senior Enlisted Academy in Rhode Island then to Panama City. We met up for a convention in Denver he had to fly out that night and I was going to spend the night in the airport leaving the following afternoon. I was heartbroken to be apart from him for even another 24hrs since he leaves for Alabama shortly.
The morning he was supposed to leave we called the airline to see if it was possible and how much it would be to be on the same flight.
We spoke to the sweetest lady who explained that technically my ticket was a basic economy with no refunds or any ability to transfer to another plane but then she said here’s the heart piece though... I have a big heart and am truly thankful for his service so I’m not only going to make sure you’re on the same plane but have seats in a two seat row so you can get some time together.
I was in tears and so grateful for her helpful and kind demeanor. I will fly Delta forever! At least until we buy our own plane which is another story completely!
Evidently Delta May be the worst airline company of all of them. No accommodations no assistance and when you call you never get an answer you just hope and pray they actually call
Good airline 5/5
Always easy process to check in and get where I need to go. I fly every two weeks or so. I just wish Delta would up grade my boarding status. I’m in group 3 and by the time I board I sometimes don’t have room to place my carry on above me.
Delayed flight 1/5
By p h schwab
Natasha in Cincinnati could not have been less helpful in restoring my Sky Miles acct. after 30 minutes on hold at my hotel, my account was blocked. And all she would do. was send temp to my email. I have a firewall so that email will not get to me till I'm back at my desk, IM A 70YR OLD CARDIAC PATIENT.. I'm uncertain that ill get back to NYC tonite. But i must check out of
my hotel and return a rental car!
No customer care 1/5
Cant even choose a seat without them wanting more $$$$. Opportunistic, and not customer centric. And put my 2 year old in a different row! Really??? My toddler sits elsewhere????? Just crappy airline.
Can’t use with wallet 1/5
All the other airline apps I’ve used allow you to add your boarding pass to your wallet. This one has a button but it doesn’t work.
Amazing app 5/5
By caramelo nyc
Amazing app keep up the great work
Delta app doesn’t know who I am 1/5
I always need to search for my flight why?
I was very impressed with how helpful this app was when I travelled last week. I appreciated how it displayed multiple boarding passes. The notifications were on time for boarding, gate changes, baggage tracking etc. I will be using this next time I fly with Delta.
Had problem on one of the planes . First time flyer !
Mr Ayala-Parsi 5/5
Do The Right Thing 1/5
We had a plane change when I left Hobby Wednesday which not only caused our flight to be delayed but also a seating change. I requested on the original ticket purchase, a window seat. After, the plane change, I was given a middle seat. This change made for a horrible customer experience. I encourage you to at least assign the same seating as the original purchase when you a plane change. I would have liked a window seat.
By malick faye
Je voyage tout le temps avec Delta mais je trouve que c’est pas fameux. A chaque voyage je suis encore déçus. Jamais à l’heure et quand je veux faire mon Check in en ligne c’est quasiment impossible. Bref je n’ai jamais eu satisfaction avec Deltas
Lost Baggage 1/5
By ken dehon
Got to airport 3 hours early for my flight. Bags did not make it to my final destination which was Shanghai China. 24 hours later they were put on flight to China. 24 hours later they still had not delivered to hotel. I had to get a Taxi and go to AirPort 1.5 hours Drive then waited while they looked and eventually found my bag. 2 hours then ride back to Hotel 1.5 hours. Also I had to pay the taxi 400 cny which is 60$
Understanding my problem!! 5/5
I love Delta they change my trip and gave me no problems thank you .
Cannot checkin additional passenger. 2/5
Only allows one traveler in group to check in. Trying to check in second passenger leads back to first.
Seat selection horrible 1/5
Big scramble at the 24 hour mark
Best airline 5/5
I travel every month for work and I just found the ailing I will be using for all of my traveling needs.
Free entertainment and FREE CARRY ON are the main reason for me to decide and only use Delta.
Their staff is really professional and are always willing to help.
Always fly Delta 5/5
By uss pueblo
No other airlines will do for me!
Hard to book a flight to pelleston as the program doesn’t recognize it.
First Time User 4/5
This app was great most of the trip. It gave me and my family all the information we needed. I would have given this rating five stars, except as the plane started its final approach, the trip disappeared in the app and all that wonderful information went with it. Would like to see the ability of each trip to stay an hour or 24 hours past the trip. If not you miss details for baggage claim and quick links to an airport you may have never been in before.
Find Your Trip 3/5
Unclear why it’s so easy to see a list of my trips on the web, but this mobile app requires me to enter (which means “leave the app and go dig around for”) my confirmation, cc, or ticket number to find and view and upcoming trip.
Just show me my upcoming trips and let me select one.
Great job otherwise.
Great experience all the way around 5/5
total team effort
Needs capability with IPad 3/5
Functionality on the phone is great. Disappointed with how poorly it works on the IPad