Finally an airline app that’s not clunky 5/5
By The OZ in Redondo
Smooth tight app. Everything incorporated including notifications that aren’t confusing. I may switch to flying Delta just for the app.
Horrible frightening experience 1/5
By barbpenn
My flight today from Chicago to Atlanta had mechanical problems. I believe the right engine blew . we had to make an emergency landing in Michigan. We were told there would be another plane for us to take us to Atlanta. I had a connection to Fort Lauderdale
When we got off the plane We were told there was no other plane. We were told to go to gate A 18. Waited at gate 18 and were told to go to gate 20. Gate 20 told us to go back to 18. 18 told us to go back to 20. 20 told us to go back to 18. 18 told us to call. I called And waited again at gate a 20. I was told there was a flight directly to Fort Lauderdale but I had missed it. I was told I could stay over in Michigan and get a flight in the morning. I told them I I am a single woman traveling alone and did not want to stay in Detroit. I asked if there was a flight to New York and then to Florida. I was told there was and they booked me and then they told me it would be $600. I told them I did not want to pay the $600. They told me I had to stay in Detroit and they would give me a hotel voucher. I waited over another hour to get a hotel voucher. They told me to go to the Days Inn and hopefully they would have a room for me but they were not sure. I also had extreme difficulty getting my suitcase. I could not find the shuttle to the days inn and I asked the police officer. Her name was Geri. She told me not to go to the days inn that it was not safe for me. She helped me find a hotel that is attached to the airport. She waited with me to make sure there was a room available. I tried to call Delta but I am still waiting for a callback. I paid for the hotel room out of my own pocket $250. I’m still waiting for a callback from Delta
It would be nice if somebody called me back 561-212-1252 I am requesting being reimbursed for the hotel $250. I also incurred another night of pet sitting $100
Please get back to me as soon as possible. I’m still very upset over the emergency landing being surrounded by police fire vehicle and nobody helping me for the last two or three hours
Luggage 2/5
By no nsme 1
Paid for luggage and never received a verifying email or confirmation from Delta.
I do from United.
Give better info 1/5
By Piquant poet
I booked for a group. I was given one choice of economy fare. It is causing many problems with carry on luggage (may get gate checked), getting seat assignments (won’t get until at boarding gate and get from monitor-given a pass to get through security-group will not be seated together or even in same area of plane), printing boarding passes (can only print first leg of two leg travel). I wish the agent had explained options and the differences in the type of services per ticket choices. With a group and minors traveling it makes more sense to pay more up front for more services and keeping group ticketed, assigned seats, and allowed carry ons. Finding phone agents, website, and app not helpful. Had to pay a fee for the app. Can’t print second half of trip boarding pass from website, app doesn’t have info I already entered on website. Also, Delta changed the ticket several times. First time it meant we missed our connector! I did not see this as notice went to junk mail. Lucky another late purchase group person notified me. Very unsatisfying all the way around. Hope trip goes better than booking has gone so far.
Great app 5/5
By Stone Nation
Ease of use is great. Boarding pass here means less hassle at the airport. Checking in, changing flights etc. This app is clutch. I use it all the time.
Top notch! 5/5
By Lokivan
I had to wait to talk to a representative for about 15 min. Once I finally reached one the person on the other end had trouble hearing me. I was afraid she would hang up since there were intervals of 10-15 seconds of no response. When she could finally hear me she said “don’t worry Mr. Blanco, I won’t hang up on you, I know you had to wait.” We resolved my issue and all is well. It was very nice that she looked past the technical issues and waited until she could hear me.
Improvement Needed 2/5
By zTourist
Not User friendly
Text needs to be bigger
Contrast needs to be darker
Best airline app 5/5
By Char-monster
Great app, so much better than AA’s buggy app.
New york 3/5
By gracie gaith
Traveling went well. On our way home praying for the same safety and enjoyment
Check In Assistance 5/5
By BESG987
Mariam, from Salt Lake City was wonderful. She went out of her way to assist me with my check-in online, something that I was not able to do on my previous flight. Her thoroughness detected 2 previously unforeseen issues with a hyphen on my last name and another issue. Thank you Mariam for your efforts, Delta should be happy to have such a customer centric employee.
You are a 10 star employee.
Regards,
Blanca
Functional 4/5
By TallTomD
I use this app when I fly on Delta. It works to check in, choose my seat, check bags, and keep track of flights.
Flight from Rochester MN 5/5
By Roariescloset
Love the flight...
Stuck in NoLa 1/5
By TreyzCougar
All other flights were cancelled and you did not cancel your 7am flight for Sat, unacceptable! Ppl were stuck without lodging and transportation to get back to their respective hotels or any hotel for that matter.
Pretty intuitive 5/5
By Geo mouse
Gotta say - this is pretty easy. Things are well placed, easy to understand.
Errors trying to check into flight 2/5
By PirateHeel
Delta always seems to have issues with checking into your flight with both the app and the website. Very frustrating.
Jay 5/5
By 🤪😜😂
Delta rocks! 👍🏽
Great App 5/5
By Eliza...😁👌
Love this app Delta! So helpful and user friendly! Will always fly your airline!!!
Very Good 5/5
By DontLikeIt555
My experience with this app and Delta has been very good so far and much better than others I have used.
Barely works 2/5
By TomMarsh
Interface is frequently squished, it uses so much memory that it gets descheduled when you switch to mail.
One star for asking me to rate the app 1/5
By Dave45726
I really hate it when apps ask me to rate them. I think it’s super annoying. So here you go delta. Here is your app rating.
Sleeping a night on the terminal b bench 1/5
By atlanta terminal b bench
I don’t find it funny the delta sales all the seats on the plane to get that capital from us the customers but when you have more people to put on the plane than seats now is delays do to weather or any issue but thanks it’s been the fun
Very annoyed - need to call Delta to login 1/5
By banditbrandit
I haven’t logged into my sky miles account in a very long time, so I needed to try a few passwords during login to get the right one. After the third failed attempt the Delta app locks down the account and requires a phone call to an 800 number. I happen to be traveling internationally so this ain’t really an option. Here’s my advice: after the third failed attempt force a password reset email flow. Don’t lock the account and require a customer support call. I will not be using this app.
Amazing 5/5
By love!u
Easy and fast
Unusable on iOS 13 1/5
By CD999888
Constant crashing. All screens. Crashes immediately after launch. Fresh boot. Have tried reinstall. iOS v.13 latest, iPhone XR
App is unusable.
Rasendu 5/5
By Pittdye Golf coursr
Site works well except passport scanning system. Found no instruction on how to activate it.
Been traveling Delta since I was 11 years old!! 5/5
By KDB712
Now my family is traveling Delta!!
One of the BEST traditions!!
App crashing 5/5
By Matthew Coutts
App is currently crashing when inputting city pairs in the flight status tracker
Mrs Hawkins 5/5
By Bahamas experience
Great experience! Love the fast an easy process!
YHGWCE
Flight Notification via app 3/5
By SueMR.
Would be very helpful to be able to set or save notifications via your app for upcoming flights via text. Looks like we must go online to your website to do this. Thank you for your consideration. American Airlines app allows this step via their app, which is rated lower than yours by customers.
Passport scan did not work 5/5
By Takesnothing
Good feature but did not scan. Inadequate procedure.
Separated Seats 2/5
By UBAN MCCOMB
Very disappointed today to check in online at the earliest allowed time and could not get two seats together. Evidently being long-term faithful customers and paying full price tickets does not afford us the ability to travel together as a married couple of 27 years.
It appears we would have had to pay the $29 each before normal check-in in order to sit together. That is hardly a respectful way treat paying customers who don’t want to pay extra for the cut-throat seating games.
Passport scanner doesn’t work 3/5
By pass3456
Passport scanner doesn’t work
Data incorrect 1/5
By VerySadToday
App showed a boarding time of 8:10, flight departed at 5:15.
Flight from West Palm Beach to DFW on 7 11 19 1/5
By StaunchRep
Horrible flight... disgusted with passenger next to me that should not have been allowed onto the flight and certainly not into Comfort plus...
Check in feed back 4/5
By ksanten2525
Good system except I was not able to add bags during the check in process. Also the extra step to verify info on Air France after a Delta check in is annoying but understandable.
Delta App 5/5
By Mike Robichaux
Easy to use. Seamless
Check In 3/5
By wadkinsc
Finding the check in option is difficult.
No receipt option 2/5
By JeepinJohn
How do I have my receipt emailed to me during the check in process?
AWESOME 5/5
By Debbie Stover
Fly often to see grand kids. No Airline better than Delta !!
Frequent flyer works great for me. 5/5
By Mevductyfsfhddhvdth
Use app regularly always works great for me. Great app best airline.
Love 5/5
By Mike5555bsj
Delta
Error, please try again later. 1/5
By BrianSpears
That’s the continuous message I get trying to extract boarding passes out of this app.
Font size on app 4/5
By SxottMS
Terminal designation and gate are difficult to read. Plenty of white space to increase the font size.
Annoying 2/5
By Devourevie
App doesn’t save my boarding pass. Always have to reenter my info.
Annoying Pop-Ups 1/5
By dontbeajabroni
Every single time I used this app, it prompted me to rate and write a review every 5 seconds. Totally got in the way of actually using the app, so here’s my review.
Easy to navigate 5/5
By Jean Vanessa
Love being able to choose seats easily and the reminder to check in.
Worth it! 5/5
By NoneKnown101
My only regret is that I didn’t fly Delta sooner than I did. Every airline has their ups and downs. Delta makes up for it.
Terrific Customer Service 5/5
By LEEEDJ
Alfie did a fantastic job of listening to my needs, walking me through all of the services that I needed assistance with and made me feel comfortable walking through your online .com page and you app, when I am technologically illiterate and hate computers. Thank you for making it easy for me Alfie! As a business owner, I would hire you for a position with my company based on this experience!!!
Delta fine 5/5
By cubme
I’ve logged a lot of air miles. Delta is one of the best airlines in the world. I have appreciated their excellent service.
