Obnoxious desire to be rated 1/5
Is Delta so insecure about needing a review that I need to get a notification every 5 minutes until I do so? Ok well then here is the review... I am very unhappy about the pervasive self-serving attitude of Delta and many of its employees. This is especially true at ECP Florida beaches International Airport. My father died and my son and wife were unable to make the funeral service the next day in Minneapolis because Delta cancelled their flight due to “mechanical” problems. Do you think that there would be some empathy or compassion expressed by Delta representatives. When my wife tried to cancel the ticket because Delta said they had no way of getting there on time they said the only way they would refund the ticket would be if I provided a death certificate. Ok, they created the problem and then they want me to go through hoops so I can fulfill their bureaucratic requirement designed to hang onto those precious dollars. Greedy, cold, indifferent and uncaring. That is really messed up and shows how much Delta cares about you as a customer. Pathetic. My family did miss my Dad’s funeral... thanks for the great service and empathy Delta! Oh by the way the “bereavement” fares offered by Delta are actually higher priced than the daily fares offered by Expedia and others.
Delta App 3/5
By Saa V Traveler
The Delta App wouldn’t let me add a bag or change my seat. It appeared to be frozen, but it did let me continue to check in.
Horrible app 1/5
By Skeptical Cynic
Poor instructions. Manually entering passport info will not work. Have to scan the passport but the app has GREAT difficulty reading the info even though it is in the scan zone. All of this has already been entered before we left the US. Why do I have to enter it again.
Actually returning on KLM, a Delta codeshare partner but cannot enter number of bags on Delta app. Have to go to KLM website. Just crappy design all the way around.
Tried to change my seats and it did not work. Very disappointed! 1/5
Disappointed that I tried two times to change my seats and it did not let me . I wanted either an aisle seat or a window seat.
By Pastor dkb
Best airline ever🙌
You need to make complimentary upgrade options to include selections of window seat only or window or aisle only. If I can’t have a window or at very least an Aisle then I would rather keep my original booking which is always window. Thanks you for great service
I like traveling delta 4/5
Now that I am traveling a bit, i think I am really starting to like delta. I’m not to crazy about being charged for having 1 bag on international flight, but it’s the direction things seem to be going.
For the most part the staff on the aircrafts seem very friendly and professional. I have flown domestically, to Haiti and Jamaica in delta, the flights have been pleasant.
The airport people are rude, but as self checkin become more effective and reliable, they won’t be a problem anymore. Thank you delta for your service
Bad customer experience 1/5
Delta changed my selected seats last day
And they said we had nothing to do with that change
Great service 5/5
Flight attendants super on flight from oma to dye
BEST AIRLINE EVER!!!!!!!!!!! 5/5
You guys should definitely fly Delta, I am a big fan, and it is so easy to get diamond medallion status with the new Delta reserve card! Great system, very organized! Incredibly good service even in economy! And also great domestic first class! This is the only airline I really can trust! Thanks Delta!
Wonderful Ease of Use! 5/5
By P rox
As one would expect from Delta, the app matches the airline in terms of quality and always looking out for the customer!
Delta’s commitment to customer service does not age 5/5
Been traveling nationally and internationally for over 34 years, through all that time many things changed.
Through all that time one thing remained a constant on my business traveling:the great customer service from the Delta family.
In this age when many companies wrongfully think that creative profit making is short changing their client or employees, Delta thrives to keep their loyal clients by offering outstanding services for a decent price. Do not change anything Delta, keep it up!
Smooth check-in 5/5
I enjoyed the process
Out dated 2/5
By Former apple guy now
Why do I have Get my baggage separate then my seat change you have to enter the credit card for each item why can’t you just add it all to a cart and then check out. You know like everybody else does !?
Fast, Simple Check In 5/5
Delta staff members have been great! Helpful & friendly.
Great airline! Great app! 5/5
Only way to make it better would be to bring back the “Delta, we love the way you fly” commercials with ‘Lil Wayne singing the song and ‘lil Jon in the background yelling, “yeh!”
1st time flying Delta HORRIBLE 1/5
By Teefa Deam BIG
This is my first time traveling with Delta and this is the worst experience I had in my 40 years. I encountered 2 rude and unhelpful representatives and one was a manager. Their app didn’t work, my flight was delayed multiple times and they had no concern that I missed the event I planned the trip to attend in the 1st place. TERRIBLE!
Check In is always made EASY 5/5
By Dot Ming
Delta Air Lines remains my #1 airline for domestic and international travel! Convenience, commitment to excellence and a quick check in makes for a relaxing travel experience.
Lack of transparency 1/5
I fly United and Delta. The United app gives me much more visibility on the progress of the aircraft, where it is presently, and other good information. Second, it is not Delta’s business to ask where or when I make my return travel. You are not INS or customs and no other airline asks when I return to the USA when checking in. I will take Delta as my last option when choosing travel.
Bag selection function does not work 2/5
Unable to select how many bags I am checking in, this unable to pay on the app.
So many bugs 2/5
I want to love the app I really do. You would think they would invest more in the technology behind it to really let it be a hub of travel. THE PAYMENT INTEGRATION ON THIS THING IS GOD AWFUL. I constantly get error messages when trying to pay for my flights. I literally won’t let me despite deleting my stored cards and reading them multiple times. None of the error message are clear or tell me what needs to be fixed.
Love the app! 5/5
Kudos to the app developers. They got this one right. I did everything from my app including upgrading my seat.
Change Password at each login 1/5
I cannot log in to the app to see my reservations. Each time I do it lets me know the information is incorrect, but it isn’t. I have to keep changing my password and sometimes that might work. This used to be a great app, what happened?
No prefilled option on CC 1/5
When your app disables my auto prefill you get an automatic 1 star.
Excellent interface 5/5
By Dean Smurf
Thank you Delta For making the boarding pass experience so easy. Excellent App!
Updating long time 1/5
When i tried to update app runs long .. updating for long time
I fly Delta 5/5
By Loriann Witte
Delta is my first choice for travel.
Top shelf service and comfort.
I’m a Delta Sky miles member.
Delta Rocks! 5/5
Timely with communication, outstanding service & runs on on time airline!
The only way to fly 5/5
By O👵🏻d Lady
Friendly flight personnel, helpful attitudes from everyone, still has “hospitality”. I enjoying flying Delta of all domestic carriers in the US.
Enjoy App 4/5
I wish there was a way the system would recognize me when booking a trip and automatically attach my frequent flyer miles number.
Best Travel app 5/5
All apps should run like, and be as info-rich as, Delta
App is legit 5/5
I have been very impressed with Deltas app, in addition to what you’d expect it also seamlessly updates you thoughtfully on your bag’s status, it gives you an ETA to get to your terminal and has very intelligent notifications (not obtrusive) updating you on your flights status. Very impressed best app in its category hands down.
Displeased with new seat assignment procedure 1/5
What is this new getting your seat assigned. What a waste. This was all done in advance in the past. Tell us to be here 2 hours early then can’t check in for a seat assignment until 1 hour before flight. Not pleased.
App limited 3/5
By !0'yi sec
Could not complete the checkin had to go on line with my pc. You need to figure out partner flights. The customer deserves seamless service
Best app ever !
Thank you and some comments 4/5
Delta has been very professional.
However, the ball was dropped during the cancellation/rescheduling phase (bad weather) because I had to call Korean Air to confirm the new record. Their system showed no rescheduled itinerary. I called Delta and the agent was able to re-issue the ticket. It seems the rescheduled itinerary was not reticketed.
Following are my observations:
—NOT A COMPLAINT, BUT SOMETHING YOU SHOULD KNOW. The day I booked my trip, the travel agent, Cruise Wave, mis-represented themselves as Delta Airlines. I found this out when the credit card charge came through from Cruise Wave. They answered the phone “Reservations”. I asked if this was Delta Airlines. The agent said yes and asked how they could help me. I believe the issue is with Google putting paid advertising above the searched results. The Delta listing was not the first result. Is Google a search engine or an advertising agent? They need to display advertising in a manner that does not confuse consumers.
—Delta customers need to be instructed:
In the difference between a ticket and an emailed itinerary.
The overall process involved in cancellation and rescheduling. Perhaps, a graphic process map—something a customer can easily understand.
—Delta needs to review the customer experience and “dumb it down” for those customers who are INfrequent flyers.
You may already have it done as a tab on your website and I may have missed it. In that case, please pardon me. In the words of Roseanne Roseana-Dana, “never mind”.
Have a good day!
Can’t log in?!? 1/5
I tried to login but it freezes every time I try to put my password in. Also, it will not let me input my numbers in my password (nothing happens) For such a big company they should have testers and developers on call to always have this app up and running! 🤷♀️
Great service w
Constant error while trying log into the app. 1/5
By Mike Burkard
Tried every possible way to log in... Username, SkyMiles #, and even tried continue as guest to find my flight info. Always the same results. Error... Please try again later. 🤬
Only DELTA 5/5
For years I have only flown DELTA and they never disappoint. The best staff in the business and they make every flight enjoyable.
Don’t change my seats 1/5
You changed my seats to separate my party.
First Travel App 5/5
Seems pretty sweet!!
Makes life so much easier! 5/5
By John X. V
So quick easy and efficient!
CtedirCard Payment is Shody 1/5
By The Jake of Lansing
When trying to enter a valid credit card, the options given for expiration years were 2572-2581.
Over engineered system that left me in frustration.
Slow beyond slow 1/5
Snow beyond slow
Phone app hit and miss 2/5
So often I can’t activate a Box… Can’t check it can’t select it… Often inactive
Obviously as a result, no selection can be made… Frustrating
Pathetic meals 1/5
There was no “vegan” option when I selected on the web site. Documentation said Asian Vegetarian would be. It wasn’t. I was given 5 different items containing dairy. Hungry all 10+ hours.
Love Delta‼️ 5/5
Delta App 5/5
User friendly app