No way to edit profile and add TSA 1/5
Had to call 800 number to add TSA # again as the previous agent (from a different prior flight) said it was added to my profile. When I called yesterday this agent said the same thing so hopefully it is added this time.
❤️❤️❤️💙💙💙 Delta! 5/5
Thank you for always being the best! I travel every week on Delta and couldn’t be happier!
Will reset unexpected 2/5
App will not remember login. Locked up 12 times in the past 24 hours. I cannot trust this app will work while traveling.
Poor spp... like web site but 1/5
Delta people great
It’s a breeze 5/5
By Mystic Meahi
I have been managing my flights and boarding passes, tracking my status and receipts and calling the medallion line all from the app. It is one of the best airline apps, just like their service!!
Unable to find my Itinerary 1/5
By DDN from PCB
When I am out of the country and really need to use the app to check in it is unable to find my itinerary- even though it is displaying it! Not helpful!!
No seats? 1/5
Could not choose a seat...broken.
Delta’s last priority 1/5
While traveling with two of my friends our initial flight was delayed 5 1/2 hours due to delta failing to have the APU to START our plane. We were the first flight in the morning. Somehow they knew they didn’t have the part when the plane came in the night before, but still failed to be prepared in the morning. This caused us to miss our connecting flight in Atlanta. While in Atlanta we were placed on standby flight after flight after flight. We understood that it wasn’t all of the delta employees faults, but were very unimpressed with delta’s system and how they take care of their delayed passengers. With the exception of a couple people, no one really offered any sort of remedy to our situation. That was one of the most infuriating parts of the experience. Continuing to be placed on standby is not the solution. Unless your one of Delta’s “priority members”, you’re really not a priority at all. We spent the entire day in the airport, and eventually ended up in a hotel for the night. This meant we also had to find alternative plans for two people also flying to our destination to meet us for our trip (including transportation and sleeping arrangements). The next morning we still weren’t all guaranteed a spot on the plane. During the whole event, one person was split off our group in their system. He was still placed on standby and somehow still 10th on their list. After arguing his way up 3 placed, he miraculously made it on the plane. We then made it to our destination to find that our car reservation was now messed up since we weren’t there to pick up our vehicle (even though we called and extended our pick up time). We spent another 2 hours trying to get an appropriate vehicle. Our trip was already short and we came to ski. After all of these delays, we only had an evening and one day to ski. It severely cut into our trip and no one at delta seemed to care other than 2 people.
Love Delta 5/5
Delta is the best airline flying. I always choose Delta and so do adult my children. I have a disability, Severe Crohn’s and colitis and the agents always help me get seating on the aisle up front near the bathrooms. The service reps are first class professionals as are the flight attendants. I feel safe flying Delta!
Easy to use 5/5
I like the app and it is very use. Plus Delta is pleasure to fly.
Didn’t save my seat 1/5
Your app did a terrible job when it came to saving my second selected seat for my flight and now I’m in the very last row. I can’t recline, I’m in the isle, and crammed... given I’m 6’1”. I’ll avoid Delta at all costs. Not to mention I boarded zone 2 and the entire back of the plane was already filled with bags? Please get me back to American asap
Best flight yet! 5/5
We were able to sit together and the staff was incredibly friendly and helpful!
I’ll fly Delta again !
Review Process 3/5
Service was great. Seat accommodations too small.
Dishonest delta comfort process 1/5
Delta tried to sell me a comfort seat when I already had one
I fly Delta before any other airline they are the best in my opinion
My Delta! 5/5
Our flight was easy and our travels were smooth!
Debi Burns 5/5
By Go Delta
Great airline and easy check in
Just needs better data sync 3/5
This is a well-designed app that usually functions well, but it falls short if you are a frequent flier who wants real-time info on seat upgrades, pre-check status, etc. I’ve been shown a seat upgrade in the app then had it disappear at the gate. Fixing this silly back end stuff - especially for people who spend/fly enough for status - would make it a 5.
So incredibly frustrating! 1/5
Why have an app that requires you to sign in if it doesn’t even pull up your flights automatically once you’ve signed in. Makes NO sense at all. It always asks for your name, ticket number, or confirmation number! So you have to have another email open or a confirmation # written down to reference in order for the app to pull up your flight info! If you’re logged in under your ID, or frequent flyers number, why not pull up your flights automatically???
Upgrade triggers are intentionally tricky. 2/5
By A Suntrust Customer
I don’t like all the tricky upgrade triggers that you have to carefully navigate to avoid upgrade charges. That’s not a good way to treat your customers.
Bag check 3/5
I cannot check in my bag ahead of time.
Delta is the best 5/5
Delta is Awesome. Ultimately an Airline’s Success is about it’s people. Delta clearly creates an environment to attract and retain the best people!
No more peanuts 3/5
Please stop serving peanuts on your flights it is very dangerous for those of us that are allergic
By Teppy Ann
I always love Delta. I’m a huge advocate for the company!! I understand that there are issues to delay and cancel flights. Today I had to reschedule two first class seats to middle seats in the back. Again, I understand. However, I asked if I could be upgraded using coupons and they said no. When I checked in, the app said I could upgrade for $79. This means there is availability. This is upsetting.
Mobile version great - Watch version two stars 3/5
You have to open the app on your mobile to use the watch. So why not just use the cell at all if I have to pull it out anyway.
Delta does it again 5/5
Great tool- makes checking in a breeze. Just meet it to install like other apps
Business owner 5/5
By chikin lovr
It’s my favorite app! Congratulations, Delta.
So easy! 5/5
The easiest way to check in, but tickets and check flights! Perfect! Tickets are right on here!
Best Airline App, hell best App period! 5/5
Don’t even think about flying another airline
By more in 2019
I fly frequently for business . Delta makes it a pleasure . I sincerely appreciate everything that every Delta team member does to make Delta the airline of choice .
Best airlines in the universe 5/5
By darling of the skies delta
Delta always goes above and beyond my expectations. Their customer service is amazing.
The very best customer service 5/5
By with aporeciation
Thank you for providing on time, safe flights combined with the very best, personal customer service. I rarely need to use customer service but the two times I have had to change flights, it is so refreshing to speak with a real person rather than an automated voice and I have been amazed at their kindness and desire to help. Safety is number one and I have always known I was flying with the best; knowing their customer service is exceptional, I will always fly with Delta. Thank you!
Greats customer service! 5/5
Delta to the rescue! 5/5
Winter storm Harper put a hold on my weekend travel plans, but Delta was able to get me home on Sunday. So thankful!
“Online Upgrade process failed” 2/5
The free upgrades aren’t as great when I always get this message
App Issues 2/5
Credit card payment for baggage fees doesn’t work.
Easy Check In 4/5
Scanning passport information didnt work with USA Passport. Everything else in check in worked well.
Best traveling app 5/5
By Scott Freebie
I use this app all the time.
Easy to use!!!!
Wonderful experience 5/5
Enjoyable every time. Nothing but the best! My first choice with every trip!
Downgrade of economy plus 3/5
The recent elimination of economy plus benefits for status passengers is very disappointing. No issue with a mid level pay for class of Delta premium one, however better seating and services for higher status customers on international flights was a difference maker. Look forward to something to replace this former benefit.
Convenient and efficient 5/5
I enjoy the efficiency and convenience of this app for scheduling flights. It’s easy to use and navigate.
Checking in online is easy. Booking flights with this app is easy 5/5
By big Silver fox
Checking in online is easy and booking flights is easy with this app
Got kicked off 2/5
By six 2000
We made it 30 minutes before our flight and were kicked out of the flight. Not sure if we will ever fly Delta again unless it’s a last resort
Flying out of PHX airport...you have a huge line at baggage claim at 10am but one employee checking in people. You have one walking around and two at special services with nobody to serve. How is it that you cannot staff accordingly based your knowledge of outbound flights? Have of these folks will miss their flight today. This is NOT how you compete with United!
Very helpful 5/5
I can’t think of anything that I would like this app to do that it doesn’t already do. Good job Delta.
The best! 5/5
Just had the nicest guy ever from Delta help me change my flight because my friend at home is in the hospital. Can’t say thank you enough!
Great app...Companion Certificate option 4/5
This is one of the best airline apps available. However, it would be awesome if Delta could add the capability to access and/or use the AMEX Annual Companion Certificate through the app.
Well done 5/5
Nice to have an app that works and keeps my info up to date and handy.