Great app 5/5
Easy to use.
Travel Agent in my pocket 5/5
Most convenient and easy to navigate app!!
Good app but bad phone customer support 5/5
Good app but bad phone customer service
By Gustav von Bennington
I think Delta is best in time, best in service = best Airline. The policy is customer oriented, and everything seems to be tailored for me. Customer service at its best!
App Wallet card 5/5
By Harley W
I’d like to see skymiles points on the iPhone wallet card at the very top right hand corner, that automatically updates, when new points are earned. Feedback suggestion of how to make the wallet card more useful, other than just showing our skymiles number. Thanks! Fly Delta!!
Love Delta 5/5
I enjoy flying delta and have always had great service!
The only way to Fly! 5/5
My Delta 😀
First Time Delta Air Flier 5/5
By Sw3tt Jon3$
So far so good. We’ll see how my return trip is!
Typically delayed airline. 1/5
By komo elo
The app so far works fine. But my trip last week was the last straw of delta’s typical late flights. My first flight(Delta) from MCI to LAX was delayed for 47 mins. I was supposed to have an hour and 15 mins transit in LAX for my next flight to Hawaii at Hawaiian Airline (flights paid separately). After we landed in LAX, it took the plane approximately 20 mins to find a parking becuz of the delay from MCI. I walked out the gateway and asked the first delta agent that was standing at our arrival gate a question concerning my next flight that had only 8 mins left til it took off. So no way I’m going to make that run to TERMINAL 5 for Hawaiian airline in time. The racist f*** told me that it’s out of Delta’s hands becuz tickets were paid separately. I shook my head and walked away and I heard him telling me to go back to MEXICO while a lot of people are standing around. The most offensive part was mistaking me as Mexican. The other delta agents were just standing there and didn’t do anything. I know I paid my tickets separately, but I made time in between to change flights. It was Delta’s fault that their flight from MCI was delayed for reasons they disclosed causing me an hour and 7 mins of time in between to switch flights which resulted into missing my flight to Hawaii thru Hawaiian airline. Yet, I got treated with racism. It’s very typical of delta with the delay, and I had the patience to deal with it. But this was the last straw. My whole family of 7 are skymile members. We flew Delta wherever we go. This trip was the last our family will ever travel on Delta. I have notified all my relatives of the situation and they too will no longer be traveling with Delta. So NO. I will no longer be recommending Delta airline to anyone. As a matter of fact, I will be sharing my experience with the world to see.
Delta App 4/5
Very helpful and convenient app. I recommend to those who fly Delta. Makes life easier.
By vandal dad
The most difficult app/website of any travel related site I use
Delta is my go to airlines ! Excellent service.
Delta review 5/5
Awesome app, easy to use and understand. Great service from Delta crews as well.
Deceptive Booking App 1/5
Your booking app I thought would default to the present date. Last Wednesday I was in a hurry . I had an American ticket out of Mia but I wanted to go earlier. It looked like Delta had a open earlier flight so I purchased it. When I got to the airport to my utter surprise I had a ticket for the next Wednesday. This has happened to another family member. I will definitely hesitate to use your app to purchase tickets in the future. Thankfully American helped me get back on my original flight. A few hundred bucks down the drain on a useless ticket.
Delta! You have made checking in so easy! Thank you!
Love it 5/5
By PapaJohn Fan
Great app. Easy to use and keeps me up to date.
Easy and quick 1 5/5
By wasy and quick 1
I love how easy this app is ..I used to dread trying to book a rewards flight and it would take 2 days and I avoided it and complained that even the reps couldn’t help you through it ..so this app is a delightful change and I love how quick I can book any kind of flight .
Great airline 4/5
By Bad Quality Assurance Testing
I prefer Delta for my trips as I love everything about them, even the cinnamon cookies they serve in flight. Keep getting better
Tiny Text 1/5
Some critical functions have tiny text and horrible User interface when attempting to zoom, specifically the flight change or cancellation screens.
By never again feo
Where to start? Inexplicable mechanical problem causes us to miss our flight to Maui, after the airline already changes our flight times. Now we are eating cold French fries out of a styrofoam container in a nasty Sheraton in SLC while our resort room in Maui sits vacant. And Zombie customer service rep put us in a flight tomorrow which doesn’t allow us to sit together. I will never trust Delta with our family vacation again. We’ve already lost 36 hours and $500. Making memories???
It offers to let you send an email but won't 3/5
The send an email feature requires an app restart and still doesn't send. An email form opens and one can fill it out but there is never a button for actually sending. There is no way to get back to the flight info section. The only escape is to restart the app.
There should be a way to really send info.
Sick and throwing up 1/5
By Gastro bug
I missed my flight this morning because I was sick to my stomach- actually arrived at the airport and couldn’t get out of the car. I appreciate the help delta gave me on that side of things - I ended up going to the dr and getting meds and am feeling much better now. But I had to pay an additional $269 to fly home late today. That is more than half of my bi-weekly paycheck. If I had known how much more it would be I would have flown this morning even while throwing up. The cost is why I usually fly out of Baltimore with another airlines instead.
Poor grounds crew service 3/5
Previous flight waited 20 mins for out plane to be docked at the gate by the grounds crew! Barely made my next flight because 10-15 other passengers were on the same flight as me! Stress should not be placed on your customers.
This efficient app meets my needs. 5/5
The Delta app notifies me when it’s time to check in, let’s me do seat selection, and gives me my boarding pass. I Can also add the boarding pass to the iPhone wallet, in case I lose my Wi-Fi signal at a critical moment.
Delta experience 5/5
Flying with Delta is always an amazing experience. Normally you have friendly staffers
Who not only smiles but provides excellent service. The flights are usually on time with clean cabin areas . I have flown twice to London via Delta and my experience just continues to be fantastic.
Best Airline app, by far 5/5
Easy to navigate. All your info, flights, skymiles, flight info and boarding passes, all in one spot.
Taken care of 5/5
If you take care of Delta, they will take care of you. it’s a good deal.
Easy viewing in app and easy check-in
Check in 3/5
I find it hard to check in different passenger s for flights the same day
Worse airline 1/5
Separate your family with small kids into forcing you to upgrade.
DELTA REALLY SCREWED UP 1/5
By Kordell Norton
I booked these tickets early so I could pick my seats (due to a medical problem it was inportant). Then Delta in your infinite wisdom canceled all of our seat assignments AND DID NOT NOTIFY US....ON A FLIGHT TO CHINA!!!!!
Delta critical review 3/5
It is difficult to be connected to Wi-Fi in Atlanta in the Delta area. This causes issues when attempting to confirm flight details. Also, due to a flat tire with my Uber, I was late to check in and attempted to my bag via the kiosk which the rude Delta attendant with a thick accent directed me to; and it change my flight to the next morning. I was in a hurry so I did not notice it until I was in the TSA line and was able to connect to Wi-Fi, and was alerted to the fact that I did not have a flight that day! I’ve been discovered my flight had been changed to the next morning. I had to crawl out of the TSA line, and go back to special services, and fly standby. I need to get home for a funeral. There should be a huge warning screen that pops up to alert harried Passengers to this change. Sincerely, Cathy Love.
Not intuitive, too many clicks 3/5
The DL app is not strong on either usability and functionality. Sometimes you have to sacrifice one to be great in another, but DL does neither. Usability is poor with several clicks each time you want to look at a trip you’ve booked. “Today” attempts to fix, but no clear order of info. AS is much more user friendly. Functionality is also lacking. No way to track where your plane is coming from unlike UA which offers tons of info. DL app needs a revamp.
By gal texas
Delta you are 5 stars! Thanks for making everything so easy! My husband has Parkinson’s and some traveling can be difficult for us. You always have a wheelchair There and go beyond Just your job. I love flying on you and appreciate the frequent flyer miles.
Exceptional customer service 5/5
By Gray Card
I had the good fortune of having Kelly from Minneapolis take my call to help with a change request. This was in the back end of a long week of business meetings and a conference. Kelly delivered EXEMPLARY customer service. She is a an outstanding ambassador for Delta. I left the experience elated that I am a Delta customer.
Not working 1/5
This is a convenient app, but the last few days, either the app won’t let me log in (sometimes it logs in, most of the time it doesn’t) and if i can get in it throws an a generic “an error occurred” message. I only need the app when i am traveling so it’s worthless to me right now.
Amazing user experience 5/5
I’m really impressed how Delta optimized the experience on the site. Somebody did a truly right hire for a UX team leadership. Wow!
Rude attendant...apology a little late! 2/5
During my recent flight from Seattle to Newport Beach, our flight attendant (Eric) was unnecessarily rude. As he serviced Comfort+ he did so without providing napkins to anyone...not just me. Consistent. Because he spilled my beverage when he handed it to me, unknowingly to him, I quickly helped myself to a few napkins, he curtly says to me “just ask me for what you want and I’ll get it for you”, staring at me sideways. I exchanged a look in disbelief and he moved the cart to service someone else but still staring at me as if he meant what he said. I asked the person next to me if I was misreading what just took place and they assured me that he was rude and unkind with an irritated tone.
Hi Interestingly enough, I waited a minute and then asked Eric his name and it was only then that he softened his tone and apologised for any misunderstanding. Funny that he would conclude this without so much as a word from me! Rough day...could happen to the best of us. Only apologising when you think you will be held accountable and not a moment before...unacceptable! CT
Delta American Express 1/5
By ***Make Today Amazing***
I was prompted to apply, I already have the Delta card and was still charged for baggage. I am going to challenge and put in a claim for this.
Secondly, ap froze and I could not change seat or load boarding pass
Very intuitive and convenient! 5/5
As a regular traveler (every week) it is very critical for me to have the right information at my finger tips. The app is very user friendly with right mix of information and notifications. The best airline app I have used by far!!
Very impressed! 5/5
This is the first flight for which I’ve used this app and I’m VERY impressed!! It reminded me to check in and for each connection. This app will play a big role in my future vacation airline choices.
Fly Delta App is awesome 5/5
By .Connected Fam
Love the Fly Delta app, it’s fast and reliable. No crashes.
Lisa Delta Representative in Salt Lake City, Utah is outstanding 5/5
By Michael Busk
Lisa Delta Representative in Salt Lake City, Utah is outstanding
Love the Delta app! 5/5
Every change I need to make is available on the app and it shows me all the information I need from checked baggage status to gate information for layovers.
I only fly delta!
By Hombre savio
Love it, Delta is the best
Easy and nice 5/5
By TC Selects
They added my CC to get free bags too!!
Delta is a really good airline very respectful,courteous if u ever fly use Delta
Flawed and unhelpful 1/5
I have tried to confirm check-in for my spouse but the app just leads me in an endless loop showing only the option of confirming my check-in. Each time I go through it requires that I reset the number of my checked-in bags (it shows 0 when I have confirmed 1 bag) then when I press “check-in remaining passengers” it shows my information once again—no information about why I cannot check in other passengers on the itinerary. I had to login at the website to be told that “government regulations require that you check-in at the airport.” Wasted half an hour of time trying to defeat this app’s ignorance and then having to work around it by going out to the website.