1st timer 5/5
By headed 2 Boston
I am not real techy so was pleased with how easy it was to download the app and find my flight!😊
Terrible App 1/5
I just signed up to do Delta miles. And when I went back in through the app, it said my last name is not my last name. I can’t get into the app!!!! Horrible!
Bag tracker isn’t very useful. I would expect it to tell me where my bag is going to be after I get off of a flight.
Contains a lot of suggested sales that I have to decline away to get to what I want.
Gate update notifications are not reliable.
App is huge! 1/5
Wastes 140MB of space on my phone! That’s four more hours of music I could have or 12 hours of audiobooks. What a waste, and totally unnecessary for a basic simple app!
Easy to use and so efficient 5/5
Says it all! Really enjoy this app.
Easy and convenient 5/5
This app was a pleasure to use. Well thought out and very convenient.
Best app of all airline apps I have seen!
Fly Delta 5/5
By fly girl 20
I love flying Delta because they are on time for flights the most of all airlines.
Couldn’t pay for bags 2/5
By H2O RESQ
Tried to pay for bags. Kept getting errors.
So sweet 5/5
I had to change my flight due to the death of my mom. The agent was so kind and understanding. I am so grateful for partners like Delta. Your culture runs deep. Thank you.
New update looks horrible 2/5
Looked better before with the blue gackgrounds and white text. The new “look” is washed out, harder to reach, etc.
The app works well!!! Convenience at your fingertip. The only issue I would like resolved is to be able to go back to the flights what were searched (and reached the checkout page) without having to redo the search. I’m interested in seeing my Miles, MQMs and MQDs during the flight search if the only way to see it is at checkout. Love that I could do everything from the app and get my notifications.
Updates not working 1/5
By Hugh Thomas
New updates don’t always work.
Poorly Designed/Hard to Navigate 2/5
Not well organized. The chat first ignored me, then made me respond four separate times before putting me in a queue to chat with a representative.
A million mile flyer 5/5
By Global Drummer
I continue to use Delta...they make it easy and always professional! Thanks
Great App 5/5
One of the best Apps I have. Easy to use. Updates flights in minutes. Easy to navigate between boarding passes, new booking and mileage status.
Easy as can be! 5/5
By traveling gal1
I love using the Delta app to check in for my flight. It is so quick and easy! I can manage everything about my trip on the app. I also love that I get notifications through the app. Want to know if your bags are loaded? Yep, the app sends notifications about that too! Good job Delta!
Easy! Fast! 5/5
Seriously the easiest app to book flights on. I wish the pricing was a bit more competitive but you are my preferred.
By go per per
Delta is a wonderful way to fly
Traveler flight preference defaults 1/5
Why can’t I set my flight preference to exclude upgrades to middle seats?!?! I was in a exit row aisle seat and was systematically upgraded to a middle seat for a four hour flight.....uuughhh! I fly delta exclusively, platinum status and a million+ miler. Please program for this!!! Thanks
New graphics 3/5
The new graphics with the white background are too hard to read on the iPhone.
App setup 1/5
My first time using the app and I’ve entered all my info about 3 times. Each time I hit done the app shuts down.
Features don’t work 1/5
I’m trying to check in and select my bags, it shows me the typical bags selection but clicking plus or minus does nothing, it later tells me to go to airfrance.com to select bags and seats. Incredibly poor integration, my baggage needs to be handled via delta since that is the baggage policy I assumed I’d follow booking a delta ticket.
Not Great For Colorblind Folks 3/5
The app has been great until this latest update. Delta changed the color for indicating which seat is yours on the seat map. According to my wife, it’s green, but due to my color blindness, they all look grey. I absolutely cannot pick out the one that’s green due to it simply looking grey like all the other occupied seats.
Delta needs to either change the color back to how it was before or add an additional visual cue such as an asterisk or an X as an indicator.
Boarding pass broken on SE 3/5
On iPhone SE the boarding pass doesn’t display the full name or the seat, it’s blocked by the QR code.
Number of irritations 2/5
1) normally respond via service or Twitter. When my latest inquiries arrived all I heard were crickets. Not one word.
2) App makes it hard to see upgrade information. The old format was very transparent. This update is now masking it within the last 3 hours to my flight. I much more prefer the transparent version.
3) the change to your Delta Platinum Credit Card is irritating. The bump from $195 to $250 is cheesy. You have already squeezed your miles so badly they are nicknames “pesos”!
4) the club entry for Delta Plat card holder changing from $29 to $39. Another nickel and dime move irritating! When comparing for business expenses that start to cross an unreasonable point.
5) it’s hard to build a brand. It’s easy to wreck it! As a shareholder I started using your airline heavily this year and will be Plat Medallion before end of year but now this all makes me reconsider. Having spent over $7000 with you my future travel will go who gives me the best deal as you showed your customers Zero loyalty!
Get to work Delta management. Quit being cheap to find the quick buck that wrecks the brand. As a shareholder I’m not happy with your stock price or the way your running our company! Stop wasting money “enhancements that do not improve the product. This App change is a perfect example!
New app harder to understand visually 3/5
The 5.0 version has much darker screens with less contrast which makes it harder to quickly visually process information. Also, in seat selection the chosen seat is green and the available seats are red ... red/green colorblindness ring a bell? It’s hard to believe that a major company could develop and test an app without someone pointing out that the color scheme chosen isn’t visible by millions of Americans!
Abysmal customer support 1/5
Close to impossible to receive customer support through the app. When I do finally get in contact, it takes 1+ hour to receive a useless reply. It’s a shame because Delta used to have amazing customer support but I’m writing this review after 3 separate attempts for 3 different issues (precheck not added to boarding pass, glitch with app not showing upcoming flight, and damaged luggage) have resulted in abysmal customer support.
Those bags on board 4/5
Delta is consistent in all aspects of being my airline carrier of choice. The only issue I would like to see monitored more closely is allowing g people that have larger bags bri g them on board for over-head storage, which doesn’t allow for adequate space for all passengers.
Updated app kills important feature 2/5
Do not like the new app. For frequent travelers, it takes away an important tracking option for the inbound flight. For those that travel a lot, this is important!!
Easy Peasy 5/5
Mobile app is so easy to use.
Bad update of a very good app 2/5
Delta app used to be near perfect for functionality and graphics, not sure why anyone felt the need to change it...
Apart for occasionally freezing (which I don’t recall being an issue with the previous version) the new app has the worst possible color palette! Bring back the old one please, beside being elegant and sleek they made the app much easier to use
One of the greatest apps 5/5
By Pradeep Upad
Missing Dark Mode and Slide Over 2/5
The new UI incorporates a lot more bright white screens. That is super jarring for any user running dark mode in iOS 13. Please allow for the UI to change dynamically between light and dark to match the system state.
The app should also take advantage of the new slide over/split screen functionality on the iPad. The app is currently to spread out and hard to use on the larger iPad Pros, but with slide one it would look just like the iPhone version! That would be so nice to have because then the app would be much more useful when having to have safari, calendar, email, etc. open at the same time.
Don’t get me wrong, I’m a very loyal Diamond Medallion and the Delta app is considerably better than other airlines - but as the app gets better and I use it more, these other features matter even more to me. Especially because the Delta website is considerably worse than the app when it comes to mobile interaction and information consumption.
Checking in online was easy 5/5
App is user friendly
Great airline! 5/5
Delta is simply the best!
It is not easy to find which terminal one flies put from.
Please make app work consistently 3/5
By Dr. Chadd
I wish the app would work consistently ... really stressful huge gap in your service ...
Upgrade app, download a Halloween Nightmare 1/5
New app couldn’t find my trips, but it recognized my profile. App is so slow I thought about deleting it. Web site is unacceptably slow
PS - this review form has the font color set to white on a white background. Guess what, I can still type on a bad review. App could
My Go To Airline 5/5
Delta never lets me down. Flights are on time, and the operation is well organized.
Customer service 5/5
By Dr DMR
I love when the pilot stands at the flight deck door and says goodbye when passengers exit. It’s great to be able to thank him/her for a safe flight
This app is always crashing on me
By jennifer Nubin
Great experience 5/5
Great app. Easy to use.
First checked bag fee is bulls!:(! 1/5
First checked bag fee is a bit excessive
I’m loving Delta 5/5
Always polite & very helpful. Fantastic customer service as well as the flight crews.
No info 1/5
By gayle k 1117
For some reason delta does not provide alerts when it s time to check in. Kind of annoying and inconvenient.
Upgrade option 3/5
Every time I have the option to upgrade on the flight the app always gives me an error. Very frustrating!
Seat costs $14 main cabin 3/5
By peteyc why more seat charges?
App not clear at all why i am paying u 14 to sit in middle seat of back of plane. Can u pls stop this nonsense. Check my account - my flying is way down.