Login problems 1/5
This app is annoying it doesn’t let me login when I use Touch ID and when I try to use my password it says incorrect or no accounts found. Please fix this app!
No Face ID support 1/5
Upgraded my phone and this app doesn’t support Face ID. So now every time I use it I have to uncheck the fingerprint button and type my whole password.
Worst bankimg app ever 1/5
If I could give 0 stars I would. App constantly says my touch id doesn't work, but how? my finger print hasn’t changed. Doing this 3 times then locks my account and then I can’t check to see how much money is on my card until I can get on the phone with someone to unlock it. Seems to do this every night after 11pm. Also putting in my password manually it still somehow says it is incorrect. Again after 3 tries it locks my account. Horrible app
Face ID 1/5
Once I got my new iPhone Mac Pro my Face ID stopped working. I’ve tried uninstalling and installing and nothing works.
Fix your app 1/5
The app is trash, I gotta make a new password like every week to login, it doesn’t make sense.
Touch id wont work 1/5
Touch id wont work please fix
Face ID doesn’t work 4/5
Hi I have been using this app for two years and never had a problem when using my finer print , but I bought a new phone and it has Face ID instead of the finger print and every time that I open the app I have to tape my hole password and is kind anoing. I will appreciate if y’all can fix it pleas and thanks.
App is garbage 1/5
By they dont care
App is straight garbage
App is terrible. Can’t use Face ID and keeps signing you out. Very bad
Doo doo 1/5
This is the worst app I can’t even log in anymore even though I saved my login. Touch ID doesn’t work. Lastly the fact that I have to call someone to fix my login and when I do it’s automated and regardless of what time I call it says the bank is closed
App is Trash just like the bank do yourself the favor go to a better bank with a better mobile app!!
If it works it’s great! 3/5
Just started working again, it had stopped working for a few days.
App not working 2/5
Is the app down? I need to check my balance and have not been able to sign in since last night. The app keeps giving me an error message. Can you please fix
Annoying for than convenient 1/5
By 7h3 0n3 $0n
Is is convenient to be able to look at your balance on your phone and transfer one you from one account to another. Rather than going in person or doing it online. But, you might as well because every other time you try to log in, with Face ID, it will say “unable to verify device credentials. Please sign on with username and password.” Which is annoying. Why even have Face ID or Touch ID as an option if most of the time it won’t work. Especially when they push for you to use the “easy log in”. But, it doesn’t stop there. Whenever that happens, I try to log in with my username and password, and then all says “login unsuccessful. Please contact customer service for further assistance.” And you have to go online and go to their live cheat and have them reset your login attempts. Because for some reason, even though I put the right credentials, I had too many failed logins. So, this app is broken.
Should be fixed 2/5
I have been working at FCBI for over 3 months now and it is not good to see people coming in everyday to change their passwords because the app keeps telling them their password is incorrect. I have the app as well and omg it is so frustrating to have to go to the branch to have it changed when I perfectly know what my password is since it is the one i use for everything and has been for over 10 years. I hope they fix it but to be honest I do not think they will🙁
Great App 5/5
This is a great app! It has everything I personally need
Trash app 1/5
This app needs to be updated with a new look and better login
It’s super trash
Crap app 1/5
Super slow running and the save credentials and face login option do not work properly every single time it tells you that you have to verify your credentials. they need to hire a better IT
not worth it. 1/5
the app is always acting up and freezes and tells me try again later.
App and bank not worth using 2/5
Most times you can’t use your touchid to log in. App always acting up. Making me sign in or saying it will send me a text for a temporary password for extra security. Also I got a nsf not long ago and it wasn’t my fault. I called to tell them saying I have screenshots showing that the place took payment twice and that that they were going to refund. I told the representative this and also told him I had the screenshots to provide proof he told me I would have to get a statement from them showing it was their fault. I asked even though I have proof of an ongoing conversation between customer service of the place that charged me twice and myself you’re telling me that isn’t sufficient enough? He said no but ended up reversing it and that’s not the first time this has happened. Banking with them makes me want to change banks so bad
Horrible app 1/5
I’ve only had this bank account for only a few months and I swear I’ve had to change my password every other day every week. It’s getting to the point of where I want to change banks. My husband never has problems with his mobile app. Every time I complain I get the same lame response “we are working out the kinks and it doesn’t tell us why you are getting locked out. Reading other reviews I see that I’m not the only one dealing with this issue 🤬😡
Login in fails repeatedly 1/5
I’ve had this problem on three separate phones, both Android and iOS. When I attempt to login with my four digit pin (Android) or Face ID (iOS) I get an error message “unable to authenticate credentials” every time, requiring me to type in my lengthy password and a subsequent authentication code that is sent to me by text.
In a time when most banks are only differentiated by convenience factors and ease of use, I’m disappointed in 1st CB. The growth your undertaking has been great, but you can’t accomplish the most basic of tasks, ease of access. Wells Fargo and even my prepaid debit cards don’t have these issues. Shame.
Worst app ever 1/5
This app is HORRIBLE! I have to go to the bank at least once a month to have my password changed because this app locks me out of my account...at this point I’m going to run out of passwords. This is ridiculous... They need to fix whatever bugs this app has and make it work properly. When I try to contact customer support, I can never get through and when I do, I’m told I need to go into the bank. I hate this bank and their app. Please if you’re considering this bank and the app...DO NOT!
Needs work 2/5
You guys should really work on improving the app, it only works half of the time. If you’re not going to fix all the bugs then just delete the app and stop charging us to check when we have to call. The whole reason I have the app is so I won’t have to call and be charged to see how money I have.
Horrible service 1/5
Garbage going to Wells Fargo.
Terrible App 1/5
This app keeps asking for me to verify my information. Is there a limit to how many times I can check my account??
App is useless 1/5
By travis baldwin
You have to authenticate every other day which means you have to use your username and password so the app is essentially useless. It does nothing that a tab on safari doesn’t .
Low quality app 1/5
I’m very disappointed with the app. Crashes constantly, and at times it won’t even open. Poor performance app looking for a new back for this reason alone- I need a good accesible phone app teller days are long gone!
App needs serious help 1/5
I agree with what everyone else is saying, the app will force you to change your password every other week. I thought maybe it was just me at first, but after reading the reviews I realize a lot of others are having this issue. Honestly it’s really making me want to change banks. It’s such an inconvenience having to constantly call customer care to change my password.
Horrible banking app 1/5
I opened the app and logged on per usual and it said no accounts ... obviously there is one . If you call the bank on the phone after a certain number of calls to check your balance , they charge you 17 or 25 cent per call after that . Outrageous
Horrible Banking app 1/5
By Cai Peoples
Horrible app and horrible bank. Logs me out 24/7. Customer service is horrible. Switching banks in the next few weeks
ERROR MESSAGE!!!! 1/5
Every time I open the app, I get a error message a lot of the time. So inconvenient!!!! Ughh
Worst customer care ever 1/5
I’ve called at 5:12
They say expected wait under 10 mins it’s now 5:34 pm it say expected wait is over 20 mins. They close at 6pm no excuse as to why I have not been answered. I deposited money to go pay a bill into my account it say the funds are not available! It’s cash app, the funds are available before I deposit in the account now.l, I have to wait until tomorrow for you guys to answer? that’s ridiculous. I’m finding a new bank! Oh and not to remind you it 5:36 I’m still waiting
Worst bank 1/5
Account was supposed to be closed off but they were still receiving money. I did not receive an e statement or any type of notification stating any of this In a matter of 7 months. Now they tell me they can’t even track those funds or can’t even give me my money back. Representatives are always giving wrong information. Then hold customer responsible for them not relaying proper information. Please do yourself a favor and avoid banking with them. They will always give you the run around.
Just plain awful 1/5
By Hughe Dong
This app will never work when you need it to work. Multiple times I haven’t been able to access it to see my balance after like 8pm. Don’t even get me started on the passwords. I’ve literally put it in correctly before only to be told I’m wrong. Just awful use the online version as often as you can.
1 First national bank Texas 5/5
It good bank to me I like this bank
Worthless app 1/5
By Villa Guzman
Every time I try to use the app I get the message my password is not valid and to call customer service. Then I call and usually have to wait from 20 to 30 minutes or more. It seems they are trying to discourage the use of the mobile app and the computer reset of passwords doesn't work either.
I can’t get in my account 1/5
It keep saying updating everytime I try to sign in
This is going on 2days
Y’all need to update or something
Remember people you’re rating the app 5/5
The app does its job, I get notifications when money leaves and enters my account. If I encounter any issues I just uninstall then reinstall and every thing is good to go.
Pretty good 4/5
Overall pretty good app and it does what I need it to do. Just wished it gave a notification for deposits as it does for each time I make a purchase.
What’s wrong with this app 1/5
I have had this bank for years. The app has never been outstanding but recently I’m encountering so many issues.
App development team needs to take a serious look at other bank’s apps to copy how easy and functional other apps are. Constant bugs, issues, etc. Wouldn’t use unless I had to. Terrible.
I must say this app is very horrible! I try logging in using my four digit pin and I receive a pop up message for the 3rd time telling me to call my bank to change my password when I know my darn password. When I call the customer service Dept I’m constantly waiting on hold for 30 minutes just for them to keep changing my password. Keep in mind now I’ve contacting them three days in a row and waited on hold for 30 minutes straight. Ugh! I hate it! I’ve been banking with these people for 8 years and now I’m thinking about switching banks due to this it’s crazy.
Currently unable to use my biometric lock , the Face ID portion doesn’t work , yet I can still unlock my phone with my face. What’s wrong with my app?
Horrible App 1/5
By FNB: Incompetent
I don’t know if the app or the bank itself is more of a joke. Over the last 6 months, I have had to go to the bank to reset my password, due to the fact that the app won’t let me login with my fingerprint or my typed password.
When I get to the bank, they are helpful and ask me for a new password. Once I give them my new password, I am ALWAYS told that it is the same as my previous one. So please tell me why it won’t let me log in to the mobile app?
I called the customer service line at 6:30pm and I’m guessing their offices close at 7:00pm now, however that gives them 30 minutes to answer my call and figure out the issue. I waited on the line for over 20 minutes, and at 6:59pm someone answered saying “Hello my name is David how can I-“ and hung up. When I called back the offices were closed. After having waited 20 minutes their offices were now closed. Really? I waited until today to call back and I told the man Mike, what had happened and all he said was “yeah that seems frustrating” of course it’s frustrating! Have a little more empathy. He helped with my issue, however now I can’t log in to my app and it’s saying my password is wrong which is not true because I have the same password for everything. And it’s telling me I’ve exceeded the number of try’s, after just 1 try. Again I called back it’s 6:20pm and I’m on hold. My wait is expected to me greater than ten minutes. Fix this issue for future customers. Finding a new bank.
Piece of junk 1/5
This app is completely useless and always crashes or logs me out then tells me I’m unable to login and call help desk. I am leaving this bank!!!
By Me and 1D <3
This bank is horrible I have been with them about 3 years and every time I get paid from a new job it’s a total issue with the bank and they hold my money. And the banking app or the automated system never works it’s really ridiculous. First convenience isn’t so convenient. The only good thing is they don’t have any crazy fee like the other banks.
Awesome !!!! 5/5
Once in a blue moon I have to re-put in my name and password but other than that the fingerprint runs the whole system awesome app works great !!!!