Device Id Not found?!? 1/5
By Charro beans
Such a pain to log in. When i launch the app states device id not found... terrible app.
By Me and 1D <3
This bank is horrible I have been with them about 3 years and every time I get paid from a new job it’s a total issue with the bank and they hold my money. And the banking app or the automated system never works it’s really ridiculous. First convenience isn’t so convenient. They only good thing is they don’t have any crazy fee like the other banks.
Works Sometimes 2/5
The app works fine most of the time but is lacking features “big bank” apps have.
My main complaint with the app is it doesn’t work late at night or early in the morning. 90% of the time, it times out trying to log in. Even after several attempts you still can’t log in.
Does not work most of the time 1/5
Whenever i want to log in to check my balance it always says we cannot process your request. It’s very frustrating.
Doesnt work 1/5
It keeps saying error, it also says that is unavailable. I have been trying for 2 weeks
Needs intra-bank transfers 4/5
Convenient, time-saving app.
All features work great. Haven’t had any issues.
I would like to see intra-bank transfers added to this app. My family and I all use this bank. It’s inconvenient and impractical to close the app and log in to the mobile bank site with Safari just to send money to my family or other people within the same bank.
Other bank apps have this feature but not this one, which is surprising.
They have 100s of locations with a crappy app that barley works! SMh piece of junk
It always tells me invalid username or password .. I have re set it numorous times and then I realized it’s the app! It works fine on the webpage but for some reason not on the app.. super annoying, never had an issue like this ..
I give it 3 pieces of 💩💩💩
Waste of space 1/5
This app use to working amazingly and now it keeps saying my password is wrong. I know my password is correct because it works online , so I reset it and it still won’t let me log in .
Overhaul NEEDED 1/5
The application either locks up or changes password access for NO reason. I have gone to a branch several times to make sure my online information is correct, then the app will work for a few days but then lock me out! I’m over it
The app is always busy and service never works. 😒 I’m annoyed. I can’t even check my account.
Not compatible with iPhone X 1/5
I recently upgraded to iPhone X. All of my apps were restored from cloud backup. When attempting to use the App, I was asked to login, then receive a text verification code. I did that then attempted to use Face ID and received an error message saying my device could not be verified. I tried multiple times unsuccessfully even after assurance by a banking supervisor that the app was device compatible. I wanted to report the error message but was told I could only do that through a complaint page.
Needs major update 3/5
I give it 3 starts bc every basic thing works fine. The reason it doesn't have the other 2 stars is One; it doesn’t show my e-statements im currently moving to an apartment & i could show them my e-statement on my app bc i don’t know where to look for it. Two; i have an iPhone X it doesn’t give me the option to use my Face Recognition/ Face ID it’s annoying to put a 4-6 digit pin. Please update it.
great app but... 2/5
it would be nice if it supported Face ID and the layout was fit for the iPhone X Screen! please update your app. otherwise cleanUI!
This app is trash! Never works! I'm going to change my bank.
Problems with signing into the app 1/5
I’ve been trying to long into this app for about 2hrs, I also went to first “national bank” to ask why I couldn’t log in and I had to change my password and it works on there computer but doesn’t let me log into this app tho.
Was amazing 2/5
This app works awesome when it wants to.. it loses my password and I keep entering the correct password and nothing. Please fix this app is amazing and fast convenient for the customers!
The worst! 1/5
By Whole lot of nope
Worst banking app ever! It always locks me out even though I know my password and am 100% sure that I entered it correctly. I guess I’ll just stick to writing down my purchases to keep up with my available balance because this app stinks!
It DOES work for iPhone X 5/5
Updating my review. You have to delete the app then download it again. The app functions great!
Needs support 2/5
Keeps knocking out my fingerprint sign in option and reverts back to me having to manually type in password
Most Convenient app ever. 5/5
With the new app. update is gr8! It even has a summary of the incoming and outgoing funds for the month. 👍🏻👍🏻👍🏻👍🏻👍🏻
Horrible app 1/5
By My eyez hurt
This app is the worst slowest app in the history of life!!! It takes 5min just to put my password in I hate it. 1st Convenience Bank?? No more like
1st Inconvenience Bank! RIDICULOUS!!! Worst bank and worst app ever!! Hate it so I'm moving to a real bank.
No iPhone X support 1/5
Does not work with the new iPhonex
I’ve been having the app for like 3 months (somewhere around there) and it wouldn’t let me log in different times like about 4 or 5 times. It says “ATTENTION we are currently unable to process your request” like that makes me mad that it does that.
Switching banks 1/5
So the app kicked me out and wanted me to verify with texting me a code and it won’t send it to me, only way I can get in my online banking is through my internet, the app just won’t let me in, I’m changing my bank this week, so tired of this crap.
I honestly I can check my bank account faster on the phone I use my finger print then it says I must enter my password then I enter my password now I have to wait for a code to be sent by text that never comes
Touch ID doesn’t work!!! 1/5
I like the app other than the fact the stupid Touch ID no longer works after the last update!! It keeps giving me an error saying that my settings were changed & Touch ID was disabled & to pls login & change settings error code 00016!! Well I have logged into & changed the settings numerous times to Touch ID & continue to get the same error message each time I try to log in. I’ve even uninstalled & reinstalled the app a couple time & the problem is still the same. It’s super frustrating bc I login multiple times a day & of all my different banking apps this one is the worst & takes the longest to log in! 😡
New update is awful 1/5
I’m unable to login to my account because of the added security. Keep saying it going to text me a code and I never receive it. So annoying and frustrating
Basic, Just Enough, Won’t Cause Cancer 5/5
I had to spend months disputing a transaction that was costing me hundreds of dollars but that also was a teller error and not my fault!! No matter who I talked to, in a branch or over the phone, no matter the proof I had or tools I offered to assist in rectifying the situation, I could not get a response (even from Supervisors/Managers) besides ‘I don’t know’. This might sound like an exaggeration but I can assure you that it was far worse than anything I could make up. I had to spend 4 week’s doing my own research, organizing documents, gathering originals, etc. before I was finally prepared to send the 23 page packet to the Texas Board of ‘some department of finance’. Meanwhile my account was over $500 overdrawn and I was hurting for money. Fast forward 6 weeks, I got a call from a representative of that Texas Board of ‘whatever department that was’ who apologized for my terrible experience and let me know that although my package did contain the correct documents, I had sent them to the wrong department and she would happily re-mail it to the correct department. 3-4 more weeks passed (Money was literally all gone by this point, I was facing Utility disconnect) and the day came when I got the call from a lady who quickly (became the reason for my 5 star rating) assured me that this problem was no longer mine but hers, pushed to the very top of her priority list, and would be the last one I’d ever have with that bank. She gave me her direct number with an invitation to call her at any time for any future issues and asked if she could call me back that day. (She proved to be serious) Within hours my account was credited, permanently upgraded and protected, (as a courtesy)and my transaction history cleared. The apologies from her were nice (I returned them with many, many Thanks) but the best part was the long-awaited vindication of hearing these formerly unfriendly bank tellers, Supervisors, and Managers also apologize. The guilty teller had quit the day after the transaction so there was no reason to think I’d have another problem. Now, 2 years later, the relationship I have with these same staff members is still awesome, I’ve had zero issues, and, with the understanding that this is sort of a last chance type of establishment and therefore not quite as good in some ways as the larger banks, I prefer to use this bank whenever possible. Don’t expect a super wide variety of perks, but do expect the very highest quality people.
Complete junk 1/5
I use this app everyday from the same phone, mine!! Keeps logging me out and sending error messages! They say they integrated Apples touch ID with their app which is a joke! I have tried numerous times to turn it on and when I goto log in it atomically disables it on the first try!! This app is complete garbage, unfortunately I like the bank otherwise I would be looking to bank elsewhere because online banking from the fly means a-lot to me. If you are checking out this app before deciding to bank here, and you check your account either on a daily or several times a day basis, I would suggest keep looking and don’t open an account. If I knew that the app would be this trashy I would have kept looking. I am to the point of contacting customer support on a monthly basis now and I am sure that’s just going to increase with their “updates” each update seems to make it worse. I am considering on switching banks if this doesn’t get fixed because like I stated previously, I use it all the time. You can not change your password on the app, you have to call. Once you call it’s jumping through hoops and error message, and refreshing pages on their website. Once you finally are able to set up a new password it only seems to work for about a month, at least for me. After a month you seem to get error messages when logging in about how the password doesn’t match up and you have to go through the whole cycle once again. My suggestion would be get rid of the development team you have and actually spend money on a good one. This is getting ridiculous when it’s my money that I am trying to access. Half tempted to take my buisness elsewhere, god bless the US!!
No use 1/5
Used to be a decent app to monitor, and transfer funds. But now out of no where, the app is no longer functional with multiple service providers. Mine bring (Sprint), such a let down.
..on having one of the worst mobile depositing features I've ever used.. can never read the check. only freakin' successful once.. can't read check.. can't read check.. what a piece..
New phone 1/5
By Angela Cokley
I just got a new phone and everything is working perfectly fine except for THIS APP! I can’t check my account on this phone at all.
Check Deposit Doesn't Work 1/5
The app was adequate. You have to jump through hoops on this app. I tried to deposit a check and it says I am not authorized. I don't get it. I'm tired of it. My Icee even melted. Guess I have to waste gas to deposit a check because the app is useless.
Transfer works great
By Jo Tl
The app always seems to crash whenever I try opening it or logging in.
Crappy app, has bunch of hidden fees and always give me trouble when trying to sign up.
Worst app 1/5
Hands down worst app and worst company to be with, don't use this app and don't do business with them, consider this a fair warning
Been trying to log in for the first time for a about 30 mins. It says I was going to receive a txt with my code for security and guess what, keys been 30 mins and I have yet to receive it. I would give it 0 stars if I could. Why did I switch banks? Ugh.
Doesn't work 1/5
After I sign in & they're supposed to send me the security code, I wait about 20 minutes & get no text... I've tried a million times & still no security code is texted to my phone... & the number is correct
Ever since this app updated it keeps kicking me out...and when I'm able to sign in, it just keeps giving me error and network connection
App continues to sign me out or I continuously get and error message that I cannot sign back in.
New Update isn't working 2/5
I loved the new update until I got an error code each time I attempted to activate Touch ID or when half the bottom menu became cut off when in account view. Please fix. Other than that this is an awesome user friendly app.
Not good at all 1/5
The app keeps giving me an error saying data network unavailable come back later.
This update is sexy 5/5
Good job y'all! I felt like you guys were falling behind and the app was kinda looking outdated. But this new update, very beautiful layout!! Good job! Love it!
Amazing update 5/5
The new update is awesome. It shows way more detail about transactions and more general account info. It's easier to navigate, too. I really love it.
I was charged $1 for this 2/5
It didn't have a price when I chose to download it, so I assumed it was free, however I was charged one dollar on my card. Was everybody else charged for this app?
Great App 5/5
I really enjoy using this app. Very user friendly
Used to be good 1/5
This app got better, then worse. The app times out and won't let me login. It says my username and password are incorrect. I deleted and reinstalled hoping it would help. It says the service is unavailable. Disappointing.