“Convenience” is a misnomer 1/5
Periodically it will fail to log on with my touch ID and require my username and password. I don’t particularly care if this is supposed to be a “security feature” or if it’s just a glitch, either way it’s dumb. Who’s going to steal my fingerprint? If I’m registered with touch ID I shouldn’t ever have to use my username and password. Even worse, occasionally it will also tell me my username/password is wrong and require me to change them. It’s incredibly aggravating when this happens outside of their office ours and their website fails to allow me to change it because then I can’t even call customer service. So anyway, fix your app or risk losing customers. “Convenience” is not a good name for you.
Face ID 1/5
Face ID used to work on my old phone, but as soon as I got my new one it won’t even let me set it up! What’s going on with this app?
I’ve been logged out numerous times. The thing I hate the most is that when I make a purchase it doesn’t show what my available balance will be after goes through so that leaves me thinking I have more money than I do. I switched from USAA but now I keep having the same problems with this bank but at least the USAA app was more convenient.
Login error 1/5
It keeps making me have to reset my password every once a week
Too long to load 2/5
It takes too long to load i need to pay for stuff.
Horrible, obnoxious, sub-par app 1/5
By Whole lot of nope
I’m so tired of having to call no less that once a week to reset my password because of getting locked out of this app. I’m two seconds away from finding a new bank. First Convenience More like first annoyance. 😡
This app works when it wants too, says your username and password is wrong when it really isn’t, Then you have to call customer service. This app is perfect if you want to get frustrated.
UPDATE. This app still has yet to be updated and fixed. I kid you not, I GUARANTEE You will at have at least one problem once a week with this app. Currently finding a new bank that actually cares about their customers.
Great App 4/5
This app works good. I would like the ability to see transactions displayed on the app like you would in the full website. Also it would be nice for them to display holiday hours for those days they are open on Holidays and when they’re closed.
THIS BANK SHOULD BE ASHAMED 1/5
I’m the age of technology there shouldn’t be any reason a bank should have such a flawed app. All I can say is good luck trying to log in. The options are so limited it makes me wonder if this is the bank for me.
I’ll probably close my account knowing that I can’t track my finances 100 times a day if so choose.
No accounts found? 1/5
When I try to sign in to check my balance it says “Attention, No accounts found.” When I know I have a account with this bank. Is this just a glitch with the app? Because I am seriously worried. I know no one could have closed my bank account or the bank itself shouldn’t have closed it. I really hope this is just an error with the app.
It is hard to sign in and resolve any issues. I have had to go to the branch several times to reset passwords etc. This bank should not have “convenience” in its title!
Don’t try to send review with”unhappy” a part of the name. All taken !
This bank is horrible. I’d hardly even call it a bank. Ive been trying to check my balance for 4 days now and every time I try it says that the app is down and to contact someone. My card doesn’t work in some places, even though it’s my money and I should have full access to it. Do yourself a favor and Don’t even bother with this bank.
Not working 1/5
I’ve had my iPhone X s max for about 3weeks and this app still isn’t opening it just says error I’ve trues to uninstall and reinstall and t will not work can any help me and tell me why it won’t work
THE APP NEVER WORKS!
Don’t do it 1/5
Terrible App! Worst ever! Never works!
By JJJ the Credit
I hate how I have to put my passwords in after a few days! They make it where the fingerprint becomes disabled after awhile1
Why are they even a bank? 1/5
The APP NEVER works. Always has an error code. You cant make transfers through the app, only on the website. The bank rejected a deposit transfer from my other bank for no reason, then charged me an overdraft fee. When ever I travel I have to call them like an infant or they decline my account. I only opened the account to help my mom but As of today it is closed. Save yourself the trouble!!!
Needs update 1/5
Doesn’t work in new iOS... was 5 stars till latest iOS
Not Working! 2/5
What’s happening? I’ve never had a problem with this app before. Ever since last week it keeps saying that it can’t access my account because of my credentials or it would just keep loading. Now when I need to check my account I have to keep delete and reinstalling the app for me to access it. Please fix this.
Every time I give this app a chance because I’m tired of the automated call telling me to download it and being charged 50 cents every time I check my account, it never works it always fails never lets me log in or loads. It’s very annoying.
The worst App never works 1/5
Iphone xs 5/5
Says not yet supported
Please fix 1/5
This app I great... when it actually lets me log in. This app keeps breaking down on me and it’s very frustrating because I use this app for all my banking needs and don’t want to keep going to the branch to deposit checks etc. Please stay on top of the maintenance of this app!!!
Fix the app 1/5
Please, fix the app.
Doesn’t work with iPhone XS Max 1/5
I’ve recently purchased the new iPhone and the app has not worked for me at all. It keeps giving an error that it’s not available as if the banking app is not compatible with the new IOS. This isn’t convenient for new iPhone users.
Needs way more work 1/5
By Rico Reclkezz
The app wont let me log in even though I know my password and haven’t changed it. When I tried sms recovery code, none of the contact numbers where correct. It has completely locked me out. On top of that the app has an error and crashes weekly or biweekly.
A coin flip if it works or not!!!!!! 1/5
Please fix is all I got!!!!
Worst App 1/5
never opens correctly. always has an error. I always have to call the bank or go in person. worst. app. ever.
iPhone Xs Max 1/5
Please make an update for the Xs Max it’s not working at all
Technologically incapacitated 1/5
I don’t have time for passwords so I use the Touch ID but this app goes through some kind of updates that fails to respond to Touch ID. You try resetting your password online and it does not even identify the information has correct. Every time you have to go to the bank. Who has time for that. Well I guess that is what you get for a second chance bank. Can’t wait to pay my debt to BOA and get back with them.
App is SO not worth having!! 1/5
Horrible! I've had to go inside the branch to get my password changed 3 times because the app just stops working and says my information is not correct. This app has been one of the worst I have used. And now I had to go in the branch to get my password reset again😡😡😡
The app never opens 1/5
My app worked for three days and then it just stopped opening due to suspected connection issues
Muy mala aplicación 1/5
Siempre en cada actualización me dice error en mi password cada q quiero ingresar a mi cuenta
No me deja acceder y tengo q estar viaje y viaje al local cercano a cambiar mi password una y otra y otra vez...
Instalo... desinstalo... reinstalo ... y dura si al caso una semana bien y luego de nuevo dice password incorrecto
Hardly opens 1/5
This app always says “login unsuccessful” completely irritating
Never had an issue 5/5
I’ve never had an issue with the app. I always use the “touchID” option, and everything works as it should.
This app makes me want to close the account
It’s so bad it makes me want to change banks but it’s inside the grocery store and really nice reps work there. The app, ☠️👎🏽.
Awful app 1/5
I have to call and reset my password every month because it locks me out
Worst bank and app ever 1/5
This app will not recognize you every other week then it won’t recognize your pass word and will tell you to call costumer service when you do that they tell you that they are unable to verify you so you must login to the app to verify who you are or go to your local bank to verify yourself I don’t recommend the app or the bank how can I trust a bank with my money if they can’t even figure out who I am
Every month the app will log me out of my automatic login and will refuse my fingerprint touch. Then when I enter the user name and password that I know is right because I’ve written it down due to this ongoing problem it always tells me my password or username is wrong and I know for a fact it’s not. It’s so inconvenient and annoying to have to call and reset my password so often. I’ve never had so many different passwords on one account, ever.
Worst banking app ever unfortunately there’s no zero stars 1/5
The app never works, always crashing the finger print feature is there for show doesn’t work, I’m going to withdraw my money at the bank tomorrow and closing my account. And I’ve banked with them before you’d think after almost a year they m’d fix it going back to Bank of America 100%
Worst bank App 1/5
Every time I open the App there is an error worst App ever cant even cheak My balance
Horrible app 1/5
Probably one of the worst banking apps known to man. About once a week the app will fail to load and/or login. Requiring me to uninstall and reinstall the app. Also, it tells me my password is wrong about once a week and then locks me out which requires me to call and go through the entire drawn out long process of changing my password again and again. Not to mention the app is very basic with little to no options of doing anything other than checking your balance and transaction history. Will be finding new bank soon.
Logging in problems are annoying 3/5
The app always logs me out every few weeks, and I always try to log back in but I always end up having to change my password because it won’t let me log in after it logs me out. It’s so annoying because it’s like every 3 weeks.
I’ve used you guys app before and there has always been log in issues. I try to login and it says it will send a code to my phone for security purposes and it never sends the code!
Face recognition 1/5
When are y’all going to do the facial recognition????
Horrible finger print access doesn’t work 1/5
Keeps giving me error code 0016
Won’t let me use touch with finger print 👎🏽
Stop working on my IPhone 1/5
I have downloaded it to my phone went to the bank and everything put my password in and it still does not work
Login issue 1/5
This app is so wonky. The chance of it working properly is just a 50/50 thing. No matter if your login information is correct or not, it’ll lock you out and make you call customer service to reset the password every single time. Annoying and definitely not convenient. It happens so often that it’s worth closing the account over and just getting an account with a major bank.