Worst hands down 1/5
This is most definitely the worst banking app. Every single day I have to call because of “unsuccessful attempts” to login, and have to reset my password every time. I talked to a supervisor and they had no answer or fix. They don’t care. Theirs really no functionality on the app except checking your balance and getting locked out.
The worst banking app 1/5
I’ve been using the app since it came out and every day between the hours of midnight until 8 am the app doesn’t recognized my device. So called updated happen every day? Then I put in a new code. I will be closing my account after this writing this review. Apps are supposed to make life easy instead this one make life hard. I’ve out grown this institution and it’s app. Going to use Navy Federal Credit Union at least they’re everywhere and I don’t have to pay double fees for using another ATM. This institution doesn’t have an ATM in every Walmart. Y’all better catch up or lose your clients to other banks that get it right.
If I could give zero starts I would 1/5
Worst banking app known to man. The app is so bad I’m switching banks, which is unfortunate because the face to face tellers are actually really nice. Anytime you get a new phone and reload the app onto it you have to go see a banker or call the customer service line (which is worse than the app) to reset your password. Can do minimal in the app. Crashes often or doesn’t allow you to sign in finger print randomly. If dependability is what you want, this is not the app for you
This App is the worse! Every time I log in it tell me my password and username is invalid! Then it locks me out! I’m tired of this bank anyway so I’m switching!
Why am I not authorized to use Face ID. When it’s an option. And it’s my $&;@/$;& account!!!
App not working 1/5
Just fix it
Cancelled the account 1/5
The app is so bad I cancel the account
Trash bank ! 1/5
Worst bank ever,be smart guys & go to capital where there are no fees ! I REPEAT DO NOT BANK WITH THEM !
The app is trash once a month it will say wrong password lock you out then u have to call customer service once a month to change ur password
By gucihcig ig ig ich
This app is the worst most of the time it won’t let me log in always something up with it never gets my fingerprint I wish they would fix this it’s a big inconvenience
not a bad app 3/5
Overall not a bad app only thing that Gets me is around certain times at night it always says “Host Failed” literally around the same time. I just feel like you should let people know if it’s under construction for a couple of hours or whatever . Other then that. Everything’s fine
Worst app I’ve ever used 1/5
Part of the reason why I’m changing banks is due to this app. Consistent error messages and always make you re-authorize your credentials.
The app is horrible 1/5
It’s very frustrating because the app doesn’t work and they actually charge you to check your balance over the phone.
Needs some work, but overall it’s nice 3/5
When I first started using the app, signing on was hard. If I entered my password incorrect once, then I would have to call and reset my password, because it wouldn’t let me login. Overall it’s a good simple bank app, BUT what would make this better is if we can personalize the name on different checking or saving accounts.
Worst Banking App 1/5
By Tree yah
This apps need to be updated, or at least let me get logged in without having to change a password every time. This is a HUGE INCONVENIENCE with my banking!!!
Bad appt 2/5
I have to go in and reset my password about every two weeks ! Happened this morning and it’s only been working a week since I reset it! Ugh
Love it 5/5
Love the bank and the app.
Used to be good 1/5
This app got better, then worse. The app times out and won't let me login. It says my username and password are incorrect. I deleted and reinstalled hoping it would help. It says the service is unavailable. Disappointing.
“Convenience” is a misnomer 1/5
Periodically it will fail to log on with my touch ID and require my username and password. I don’t particularly care if this is supposed to be a “security feature” or if it’s just a glitch, either way it’s dumb. Who’s going to steal my fingerprint? If I’m registered with touch ID I shouldn’t ever have to use my username and password. Even worse, occasionally it will also tell me my username/password is wrong and require me to change them. It’s incredibly aggravating when this happens outside of their office ours and their website fails to allow me to change it because then I can’t even call customer service. So anyway, fix your app or risk losing customers. “Convenience” is not a good name for you.
Face ID 1/5
Face ID used to work on my old phone, but as soon as I got my new one it won’t even let me set it up! What’s going on with this app?
I’ve been logged out numerous times. The thing I hate the most is that when I make a purchase it doesn’t show what my available balance will be after goes through so that leaves me thinking I have more money than I do. I switched from USAA but now I keep having the same problems with this bank but at least the USAA app was more convenient.
Login error 1/5
It keeps making me have to reset my password every once a week
Too long to load 2/5
It takes too long to load i need to pay for stuff.
Horrible, obnoxious, sub-par app 1/5
By Whole lot of nope
I’m so tired of having to call no less that once a week to reset my password because of getting locked out of this app. I’m two seconds away from finding a new bank. First Convenience More like first annoyance. 😡
This app works when it wants too, says your username and password is wrong when it really isn’t, Then you have to call customer service. This app is perfect if you want to get frustrated.
UPDATE. This app still has yet to be updated and fixed. I kid you not, I GUARANTEE You will at have at least one problem once a week with this app. Currently finding a new bank that actually cares about their customers.
Great App 4/5
This app works good. I would like the ability to see transactions displayed on the app like you would in the full website. Also it would be nice for them to display holiday hours for those days they are open on Holidays and when they’re closed.
THIS BANK SHOULD BE ASHAMED 1/5
I’m the age of technology there shouldn’t be any reason a bank should have such a flawed app. All I can say is good luck trying to log in. The options are so limited it makes me wonder if this is the bank for me.
I’ll probably close my account knowing that I can’t track my finances 100 times a day if so choose.
No accounts found? 1/5
When I try to sign in to check my balance it says “Attention, No accounts found.” When I know I have a account with this bank. Is this just a glitch with the app? Because I am seriously worried. I know no one could have closed my bank account or the bank itself shouldn’t have closed it. I really hope this is just an error with the app.
It is hard to sign in and resolve any issues. I have had to go to the branch several times to reset passwords etc. This bank should not have “convenience” in its title!
Don’t try to send review with”unhappy” a part of the name. All taken !
This bank is horrible. I’d hardly even call it a bank. Ive been trying to check my balance for 4 days now and every time I try it says that the app is down and to contact someone. My card doesn’t work in some places, even though it’s my money and I should have full access to it. Do yourself a favor and Don’t even bother with this bank.
Not working 1/5
I’ve had my iPhone X s max for about 3weeks and this app still isn’t opening it just says error I’ve trues to uninstall and reinstall and t will not work can any help me and tell me why it won’t work
THE APP NEVER WORKS!
Don’t do it 1/5
Terrible App! Worst ever! Never works!
By JJJ the Credit
I hate how I have to put my passwords in after a few days! They make it where the fingerprint becomes disabled after awhile1
Why are they even a bank? 1/5
The APP NEVER works. Always has an error code. You cant make transfers through the app, only on the website. The bank rejected a deposit transfer from my other bank for no reason, then charged me an overdraft fee. When ever I travel I have to call them like an infant or they decline my account. I only opened the account to help my mom but As of today it is closed. Save yourself the trouble!!!
Needs update 1/5
Doesn’t work in new iOS... was 5 stars till latest iOS
Not Working! 2/5
What’s happening? I’ve never had a problem with this app before. Ever since last week it keeps saying that it can’t access my account because of my credentials or it would just keep loading. Now when I need to check my account I have to keep delete and reinstalling the app for me to access it. Please fix this.
Every time I give this app a chance because I’m tired of the automated call telling me to download it and being charged 50 cents every time I check my account, it never works it always fails never lets me log in or loads. It’s very annoying.
The worst App never works 1/5
Iphone xs 5/5
Says not yet supported
Please fix 1/5
This app I great... when it actually lets me log in. This app keeps breaking down on me and it’s very frustrating because I use this app for all my banking needs and don’t want to keep going to the branch to deposit checks etc. Please stay on top of the maintenance of this app!!!
Fix the app 1/5
Please, fix the app.
Doesn’t work with iPhone XS Max 1/5
I’ve recently purchased the new iPhone and the app has not worked for me at all. It keeps giving an error that it’s not available as if the banking app is not compatible with the new IOS. This isn’t convenient for new iPhone users.
Needs way more work 1/5
By Rico Reclkezz
The app wont let me log in even though I know my password and haven’t changed it. When I tried sms recovery code, none of the contact numbers where correct. It has completely locked me out. On top of that the app has an error and crashes weekly or biweekly.
A coin flip if it works or not!!!!!! 1/5
Please fix is all I got!!!!
Worst App 1/5
never opens correctly. always has an error. I always have to call the bank or go in person. worst. app. ever.
iPhone Xs Max 1/5
Please make an update for the Xs Max it’s not working at all
Technologically incapacitated 1/5
I don’t have time for passwords so I use the Touch ID but this app goes through some kind of updates that fails to respond to Touch ID. You try resetting your password online and it does not even identify the information has correct. Every time you have to go to the bank. Who has time for that. Well I guess that is what you get for a second chance bank. Can’t wait to pay my debt to BOA and get back with them.
App is SO not worth having!! 1/5
Horrible! I've had to go inside the branch to get my password changed 3 times because the app just stops working and says my information is not correct. This app has been one of the worst I have used. And now I had to go in the branch to get my password reset again😡😡😡